123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2071
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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“Bad service, awful customer support - steer clear!”

Written on: 30/05/2012

123-reg managed to mess up my domain for I'm not even sure how long, an error that was entirely their fault. Despite paying to renew my domain name (and both payment and receipt received) the renewal did not go through to the registry. It wasn't until I had some very angry people contacting me that I realised neither my emails nor website were working. Whilst quick to fix the issue, 123-Reg have never at any time explained exactly how it happened. Was it human error, was it a fault somewhere?… Read Full Review

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“confusing prices”

Written on: 29/05/2012

Just spent 40 mins on the so called customer support - having registered a domain name with 123.reg I was about to confirm payment for webhosting when I noticed the price on the payment page was different to the price on the confirm bank details page. Then while I was waiting for a reply via customer ticket system, I re checked and the price and it had increased again. The only reply I've got so far is that the third and most expensive price is the correct one! Wouldn't touch with a bargepole… Read Full Review

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“Best web hosting service for a starter businesses”

Written on: 26/05/2012

123-reg is the best company in terms of: 1. Price 2. Services 3. Fast tech support (using tecketing system reply in 30 minutes, online chat available MON-FRI only) 4. Advanced technologies with reachable price. I am always advice people who want to start a website to go to 123-reg. Thanks… Read Full Review

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“Awful Customer Service”

Written on: 25/05/2012

Hosting is bad - slow site and a lot of down-time. Poor customer service with a 'ticketing system' where you might have 4 or 10 different people looking at your enquiry so often you go around in circles. Not a happy customer!!… Read Full Review

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“Cram Servers with as many customers as possible”

Written on: 24/05/2012 by Citispy (1 review written)

Before my online forum had a chance to grow, my users (that I worked so hard to convince to use my site) immediately felt disenfranchised as my site took too long to load up. This was at start up stage when the site had less than 50 hits per day. The site kept timing out and the users I had probably won't come back. As I am new to hosting, I thought that the advert on 123 reg for a package where I had unlimited usage was great - however it is the same deal as the cheaper deals in effect as you… Read Full Review

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“Seriously unimpressed”

Written on: 24/05/2012 by WaggyWalksSwindon (1 review written)

Website very unfriendly and difficult to navigate. Customer service is very poor - actually it is the worst CS experience I have ever experienced!!! They are telling me that my issue is to do with Wordpress and not them....and don't seem interested in helping me to resolve the issue. And that is after only 2 weeks with them......please make sure you read people's reviews as the majority are experiencing similar issues to mine.....please don't touch them… Read Full Review

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“Worst support ever!”

Written on: 24/05/2012

Shared hosting is slow and once in a week something doesn't work. I had 6 sites in 123-reg but I moved them all to another company as I lost traffic due slow working sites… Read Full Review

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“Live chat!”

Written on: 24/05/2012

fast and very helpful. would recommend it to my family and friends… Read Full Review

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“Superb”

Written on: 24/05/2012 by AndyB1003 (1 review written)

Easy to use - everything is made easy!… Read Full Review

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“Slow with WordPress/BuddyPress”

Written on: 23/05/2012

The 123-reg service seemed to be, at first, very good. They server a number of email accounts for me, as well as a domain, which work brilliantly. Their support pages are excellent, and have more than enough information on them for decent operation of the service. However, I do have to criticise the "123-apps" version of Wordpress. The default installation cannot be installed into the root directory of your hosting - it has to be put it into a subdirectory like www.example.com/blog, instead of… Read Full Review

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“It just works”

Written on: 23/05/2012 by JohnSJS (1 review written)

We use 123-reg for all our domain registrations, and to host one (small) site. It all just works. For me they feel like a premium provider at bargain costs. Some of the extras don't quite work how I'd like but for the money it's brilliant. first time today asking for support because DNS wasn't working (they were under a DDOS attack) support responded immediately, and told me what I needed to know. Fixed quickly… Read Full Review

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“Very Veryy Very slow ”

Written on: 23/05/2012 by wooshltd (1 review written)

I have paid for the best hosting available with 123 reg and the speed is so slow and most of the time i even can not access this either. very very disapointed with 123 reg. i will not recomond them to my competitors even....Avoide them on all cost… Read Full Review

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“amazing help!”

Written on: 22/05/2012 by benpowell12345 (1 review written)

bought a domain however i was knew to all this coding stuff so i needed abit of help publishing this domain. i wrote for help on their support page and got a reply within seconds. he set it up for me! i diden't have to do a thing. then i wanted a favicon and he helped me yet again! really competitive .co.uk pricing and amazing support and help! even comes with a live chat if you need really fast help!… Read Full Review

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“Extremely slow with Wordpress/Joomla”

Written on: 22/05/2012

I am a freelance web designer and I cringe every time a client tells me that they are hosted with 123 reg. They are fine for static websites, but any database driven websites such as Wordpress and Joomla are diabolical. Extremely slow, frequently timing out and receiving Internal Server Error messages. AVOID… Read Full Review

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“123-Reg Appalling Hosting Service”

Written on: 21/05/2012 by KirkbyBil (1 review written)

I recently started a business and 123-Reg has almost stopped it in its tracks. Buying a domain through them is a good experience but that's the only experience you should have, use them for nothing more. The hosting speed is appallingly slow and the customer service is terrible. I have followed all their instructions, disabled caching, made sure I'm not used Wordpress, Joomla Jimla, Jumla and everything else they can't support, and they have apparently moved me to their 'fastest' servers. (… Read Full Review

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Webfusiononline's Response to KirkbyBil's Review

Written on: 22/05/2012

Hello,

My name is Nerys and I work for 123-Reg.

I am sorry to hear that you have had issues regarding your hosting, and would like to look into what has happened with your case further. In order for me to do I would need a domain name or a support ticket ID number.

With this I will investigate your package, and what has occurred with support, to both style your issue and to find over all company improvements.

Regards,

Nerys

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“good live chat service support”

Written on: 19/05/2012

Good service knew how to help. I was pleased with the time it took to assist me and with the detail of the advice offered. It was easy to understand. I would recommend to friends for home hosting and small web sites. they may not be as suitable for business users but i had a good deal… Read Full Review

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“123-reg are excellent”

Written on: 18/05/2012

Whenever I have had to phone for help I have always had a very good response - I amvery pleased… Read Full Review

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“WORST EVER Web hosting ”

Written on: 15/05/2012

Cant believe how bad customer service is, being passed from pillar to post im non the wiser, Website has been offline for a week now and still no light at the end of the tunnel. Cant access ftp, then to top it off they have cancelled my package by mistake. Spent hours on phone talking to different assistants who just keep passing me to the next person. really guys i would`nt even give this one star… Read Full Review

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“domain name management made easy”

Written on: 14/05/2012 by busterb (1 review written)

an easy way to register,manage and host domain names-could not be simpler ! I find it an easy to use site and it has all I need for my business… Read Full Review

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“Very helpful service to a total novice”

Written on: 13/05/2012 by mrg001 (1 review written)

I am a real novice, and sorry to say at 54 a total dunce when it comes to websites etc, but I have started to get some sites up and running with the help of support who have coached me through some of the basic stuff I am not sure of. They have been a tremendous help with technical problems( my own inexperience )and I have found that you only need to ask and they will help wherever they can, even loading files to a website for me. I certainly could not have worked things out without their… Read Full Review

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