123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2120
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
? Ask our helpful community of experts about this product or company
123-Reg - www.123-reg.co.uk - Ask a question now

Media Gallery for 123-Reg - www.123-reg.co.uk

123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“great accessibility and service”

Written on: 19/07/2012 by Shotan (1 review written)

I've used 123 for many years because, as a website designer, I need immediate (and free) access to all back end admin areas. I need a fast and reliable service when configuring DNS settings and I need fast (and free) support when necessary. 123-reg gives me all of this and at a very competitive price. I have no need or desire to look anywhere else than 123-reg for all my domain management needs. Many thanks for an exceptional service. … Read Full Review

Visit 123-reg.co.uk
Report this review

“123-reg online support”

Written on: 19/07/2012

Operator was friendly and knowledgeable and came back quickly with the help I needed. Part of this conversation also involved the operator making changes to my domain name configuration when I could not succeed. No complaints about this service… Read Full Review

Visit 123-reg.co.uk
Report this review

“Live Chat Support”

Written on: 19/07/2012 by Jared1971 (1 review written)

Fantastic support in place. The Live Chat Support helped me get my webpage from my Macs iWeb, and onto my domain. Had a lot of problems along the way, but 123-reg we're really patient and helpful. a BIG thankyou! I am not a web developer, just wanted to get a web page up for my business, so decided to do it myself using iWeb software. Would not have got there without the 123-reg support team… Read Full Review

Visit 123-reg.co.uk
Report this review

“General Advise regarding Domain and Hosting”

Written on: 19/07/2012

I was so happy with the Chat Support - so amazing (thanks Soren) providing all the relevant links and useful information. Thank you so much :)… Read Full Review

Visit 123-reg.co.uk
Report this review

“Great support!”

Written on: 19/07/2012 by burtonscomputers (1 review written)

I hit a problem of my own making after deleting some info a few weeks back. Having looked over the site's help I decided to used the "Live Chat" help. All was sorted out for me within minutes. Great Service, Many thanks for the support and the good, long term reliable service… Read Full Review

Visit 123-reg.co.uk
Report this review

“Happy customer who cancelled!”

Written on: 19/07/2012

I ordered my web-hosting, then changed it, then cancelled it all in one day. All with good reason, I might add. I was unaware that I needed a linux server to host phpBB, thus the change, and then found out that the db limit at reg123 is 150MB (on any shared package) and the db I needed to restore was 400MB, so not much use to me. All of this was accomplished with no fuss from reg123, they refunded me immediately - and although they could not refund or release the domain names I had bought, I… Read Full Review

Visit 123-reg.co.uk
Report this review

“Terrible. They will rip you off at any opportunity ”

Written on: 19/07/2012

Don't go with 123. If you have a problem you will be put through endless people and have to explain your situation afresh every time.They will take your money even when you have asked them to stop. Very patronising on the phone even when it is there fault. There are plenty of better companies out there (and cheaper), don't use 123!!!!… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Comment

Written on: 20/07/2012

Hello,

I work here at 123-reg, and I would to ask you for the opportunity to look further into the issues you have written about. I can see from your review that you have are not happy with the service you have received from us and I would hope to be able to use any information from yourself to highlight improvement opportunities. If you would like me to do this, please confirm a domain name or support ticket ID and I will be in touch.

Regards,

Nerys

Reply to this comment
Report this review Read 1 Comment

“Superb customer service”

Written on: 18/07/2012 by Tomas012 (1 review written)

Even the services are not up to the level of 5 starts and give 123-reg this rating because of his superb customer service level, especially the agent Andy who has help me set up my my recently bought services. He was very patience, fast and at the point. I can honestly recommend 123-REG support as everything is explained simply and really you cannot go wrong!... Cheers Andy!!!!!… Read Full Review

Visit 123-reg.co.uk
Report this review

“THIS IS NOT EASY”

Written on: 18/07/2012 by carro (1 review written)

The staff are very helpful..... Raj and Prabjot were both very patient with me, plus I also dealt with Julian and about two others..... This is the problem, the web building business is quite complex for a first timer, hence the reason I had to talk to so many people.. I have finally got the instant site builder working in sorts, but its no walk in the park............... The adverts and so the whole website is misleading............. Too many products on offer, two many so called simple… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Response to carro's Review

Written on: 19/07/2012

Hello,

I work for 123-reg. We appreciate all customer feedback, and are always keen to make improvements to our site and services. I can see you have had some difficulty when trying to set up your website. I would be happy to discuss your feedback further, and find out what could we could do in regards to our site and the information held on our support site, to make the process easier. If you would like to please confirm a domain name or support ticket ID and I will be in touch.

Regards,

Nerys

Reply to this comment
Report this review Read 1 Comment

“Raluca: Customer support”

Written on: 18/07/2012 by peboh (1 review written)

I commend your Support Officer (Raluca) for a very professional approach and patience with focus on solutions for my inquiries today. Kudos to 123-reg !! Paul Eboh Happy Customer… Read Full Review

Visit 123-reg.co.uk
Report this review

“VPS...Well when it's not down that is!!!”

Written on: 18/07/2012 by dufjax (3 reviews written)

I've had a VPS with 123reg for around 3 months. The uptime is appalling it normally goes down 3 - 4 times a week, the other day it was down for over 13 hours! You can try their support but you just get a standard response, their favourite "You've changed the settings, so it won't boot from the network" when you've not even logged into the server for days. They'll then ignore the ticket and your responses for sometimes hours until the problem mysteriously sorts it self! It's either a VPS… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Response to dufjax's Review

Written on: 18/07/2012

Hello,

I work here at 123-reg.

I would very much like to look into both the issues you have experienced with your VPS service and the support you have received. We value all feedback from our customers and will use this to find improvements. If you would like me to into your account and the issues you have experienced further please can you provide a support ticket ID or a domain name and I will be in touch.

Regards,

Nerys

Reply to this comment
Report this review Read 1 Comment

“Excellent Support”

Written on: 18/07/2012

Been hosting domains with 123 for quite awhile, Support is always very prompt and will always help you with your problems. Price is also very fair. Would recommend to anyone… Read Full Review

Visit 123-reg.co.uk
Report this review

“Brilliant and fantastic services”

Written on: 17/07/2012 by Catalin1971 (1 review written)

Thank you very much for your services.You have professionally staff and very easy customers service… Read Full Review

Visit 123-reg.co.uk
Report this review

“VPS Web Server”

Written on: 16/07/2012

123 Reg provide a stable and reliable hosting platform for around 50 of my websites. I have no issues with down downtime and their technical support is both courteous and knowledgeable. I would 100% recommend their VPS setup to anyone… Read Full Review

Visit 123-reg.co.uk
Report this review

“Terrible”

Written on: 16/07/2012 by user45 (1 review written)

I've been with this service provider for about 3years & I have constant problems. Such as the website frequently refusing my password. The web-email is terrible. Every part is pretty much terrible as I said even the simple things. I should change & it's ridiculous on my part for not doing so sooner… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Response to user45's Review

Written on: 18/07/2012

Hello,

I work here at 123-reg, and I would like to be able to investigate the issue you have experienced further, and work to find a solution. If you would like me to do this please can you confirm a domain name or support ticket ID and I will be touch.

Regards,
Nerys

Reply to this comment
Report this review Read 1 Comment

“Awful”

Written on: 15/07/2012

Avoid like the plague and if you don't, well you'll see.... Oh and they claim that they are cheap - nope, much cheaper and better companies out there that actually provide phone numbers for customer support!… Read Full Review

Visit 123-reg.co.uk
Report this review

“Bulford”

Written on: 12/07/2012

A fast, helpful, and efficient service. Good value for money. A pleasure to do business with… Read Full Review

Visit 123-reg.co.uk
Report this review

“Very Helpful Customer Support”

Written on: 11/07/2012 by koloris (1 review written)

I have recently bought a VPS from 123reg - I'm a complete noob at these and the support I've received through the online ticket system has been fast and informative. I would recommend to my friends… Read Full Review

Visit 123-reg.co.uk
Report this review

“Excellent Customer Service”

Written on: 11/07/2012

Had a problem with our website which was also our fault,talked to the service team who were extremely supportive and speedily sorted out the problem… Read Full Review

Visit 123-reg.co.uk
Report this review

“pleasant and friendly staff”

Written on: 09/07/2012

The support team are very quick to respond through the my support ticketing system and the answers the give are very helpful. nothing to complain about from my end. contacting by phone took a little bit longer but i suppose it is more geared towards using the emailing system which is very efficient… Read Full Review

Visit 123-reg.co.uk
Report this review
overview
123-reg.co.uk