123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“123 excellent service”

Written on: 05/09/2011

I have found that right from the outset, 123 have given me an excellent service, both in terms of support and good value for money… Read Full Review

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“overall service”

Written on: 04/09/2011 by flyn (2 reviews written)

Whenever i requested they fix something just got the same reply 2seems ok this end" so no very helpful at all hence problems not solved. You can't cancel your hosting account online and boy do they make it hard for you. So all in all AVOID… Read Full Review

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“Support”

Written on: 01/09/2011 by christela (1 review written)

I have registered with 123 and have been logging support calls which were answered immediately. The prompt response to queries is excellent… Read Full Review

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“No Problems”

Written on: 30/08/2011 by Osmodia (8 reviews written)

Been with them now from the begining, never had any cause to complain. Email has always worked faultlessly and only twice have needed support (once my fault)and received email reply in 5 hours, the other time I got inteligent advice by phone within 4 mins!… Read Full Review

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“Dodgy charges”

Written on: 16/08/2011 by tveiga (1 review written)

123 REG are very shadey in their dealings when it comes to charging accounts. I cancelled my services over a year ago only to be to be charged a year later!!! I called customer services and was told to complete the cancellation procedure, I would need to call them!! Totally crazy and never mentioned before. They then refused a refund. AVOID at all costs… Read Full Review

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“AVOID if you can.”

Written on: 15/08/2011

Support is appalling. They take there time with replying and when they do you will find you are fobbed of with a pile of lies. I have had at one point two support representatives contradicting each other over two support calls. If you are unlucky enough to be with them keep a very sharp eye on your bank account as they appear to think its fine just to take your money when they feel like it, when raised the support will deny all knowledge of this although i have bank statements showing several… Read Full Review

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Webfusiononline's Comment

Written on: 18/08/2011

Hi

I work on behalf of 123-reg.

If you were charged 3 times for 1 domain transfer we would refund you the duplicate charges.


Regards,

Ricky

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“STAY AWAY FROM 123-REG AT ALL COSTS”

Written on: 06/08/2011 by andy7852 (1 review written)

I was billed £40 for someones elses domain hosting, who happened to have the same name as me. I contacted customer services for a refund and was told the hosting was in my name (even though it was completely a different username and address) and that i should cancel the hosting package by calling an expensive telephone number. NO refund was offered even though the hosting package is nothing to do with me. Also once you store your credit card details in your account, it is impossible to… Read Full Review

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“Great help with techno-babble”

Written on: 04/08/2011

I've been a customer for several years and have only once had occasion to ask for support. I guess that means the site works pretty well. As far as I was concerned, it did what it said on the tin, and I have been consistently confident about using their service. When I did ask for support, it was instant, courteous and well-meaning. Being a luddite, I didn't understand the jargon, but in the course of just a few simple messages to ad fro, I was given a clear understanding of the technical… Read Full Review

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“Generally great service”

Written on: 03/08/2011 by CeriseR (1 review written)

123-Reg may not be perfect (particularly around the merger with Supanames and confusion over the overlap - or not - of services between 123 and Supanames), but I've used 123 for many years and overall am very happy. Their packages have come way down in price and support do respond in a timely fashion. One niggle I've found is that if you ask several questions, they might only answer one or two, not always all - and they could do with reading the support request more thoroughly, sometimes. I… Read Full Review

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“123 are rubbish”

Written on: 03/08/2011

I Don't write reviews, But feel so angry with 123 reg, for the last 3 days they have said my emails and web site would be working in 2hrs, finally been told THEY had not been paying their bills, and my domain had been in quarantine and will take 3-5 working days to come on line, been fobbed off time and time again. support is rubbish… Read Full Review

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“unhelpful and uncaring”

Written on: 02/08/2011

useless help support. Charged me £60 to get my web domain out of redemption the very next day after it expired (i admit allowing it to expire was my fault) every other domain registrar gives you a grace period. ignored my requests not to renew my webdomain with them after i stated very clearly i was leaving them and charged me anyway. Help support clearly couldn't give a toss about me or my business… Read Full Review

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Guest's Comment

Written on: 03/08/2011

I agree they are rubbish

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“E-Commerce and Instanttraffic packages”

Written on: 31/07/2011

Looked like a good site to set up my own E-shop. Fairly easy to use but if you get stuck don't rely on their help desk to resolve it. they rely on stereotype answers. Having set up the site I needed to add search engines for customers to find me. Paid nearly £40 for the priveledge of them getting me onto Google and others after at least 8 weeks only to find that having been guaranteed by 123reg that I am now on the engines, I cannot trace my site by a search on any of the mentioned. They… Read Full Review

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“Terrible for business”

Written on: 29/07/2011

Its rare that I'm motivated to write a review on a company. 123Reg are cheap enough, you can pay via paypal and their control panel is ok. Their customer support is where the problem is. They are totally useless, and actually don't know what they are talking about half the time. They will lead you down the wrong path to sort a problem and waste your time. For my personal domain, which is just a website - they are ok, as I'll never have to speak to them or need support for that. For… Read Full Review

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Luvweb's Comment

Written on: 30/07/2011

I agree with you completely - their telephone customer service is is appalling. They didn't know what they were doing half the time and their so called 'superior' was even worse - very, very rude and unprofessional. There are cheaper and better hosting companies - do your research first.

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“Good easy to work websites.”

Written on: 29/07/2011 by Dogtails1 (1 review written)

The websites I bought were ecommerce and site fushion and I am 100% happpy with them as I can alter them any time I want to the way I want them. I had spent so much wasted time and a lot of money on a previous website and host with them doing the changes which took months and was absolutely frustrating and costing me money at the same time. With 123-Reg everything is up and running in no time as you are the one doing it (once you get the hang of it, it really is simple and easy to do. Even the… Read Full Review

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“worst hosting company i have used.”

Written on: 28/07/2011 by malcomhfc (1 review written)

Been with them two years and there services are terrible and the support is pointless and they do not have a clue what there doing. You ask a question and you get some reply that has nothing to do with the question. MAIN BAD POINT: They take money from your account whenever they feel like it...no asking or warning that you have a renew coming up they just renew taking £71.86 from your account. The worst part of the renewing is: I bought web hosting with them on my credit card. That however… Read Full Review

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Guest's Response to malcomhfc's Review

Written on: 02/08/2011

Did you get your refund yet?

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“error error error”

Written on: 27/07/2011

every day page error "Server Error 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied." This happens when one decides to map a site to the directory. You may get one or two sites up & running then the third site will crash the lot to the above page error message. i have raised ticket after ticket on this issue & keep getting cow manure response about how there engineers have now adjusted things,adjusted yes they… Read Full Review

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“.xxxx - DO NOT REGISTER AS THERE IS NO REFUNDS ...”

Written on: 27/07/2011 by magg (1 review written)

xxxx - DO NOT REGISTER AS THERE IS NO REFUNDS if you fail to register. It does not take to be an Einstein to know that there is only 1 domain for thousands of applications, and that the chance of getting the desired domain is minute. Well, please allow me to present you the modern version of Dick Turpin. What 123 is doing is trying to make money as a lottery. They WOULD NOT TELL YOU that no refunds apply until after you have made payment. I took time of my very schedule to painfully take a… Read Full Review

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“Excellent for me”

Written on: 26/07/2011 by marionh (1 review written)

I have now had email services and support for 2 years from here. Unlike many of my friends I do not suffer problems with emails usually and on the few occassions I had no service they were able to isolate the problem. Their explanation yesterday helped me insist to the BT call centre thst my settings were fine and made them fix their problem instead of passing the buck. I have not yet used the website but will be shortly… Read Full Review

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“Terrible Customer Service”

Written on: 24/07/2011

This hosting company is good, if very expensive, while you don't need their help. Their customer service office is terrible. Staff didn't know what they were doing, a senior member of staff was rude and unable to deal professionallly with the problem at hand. Furthermore, writing to head office is a waste of time because they don't bother to reply. I won't be using them again and wouldn't recommend them to others - there are far cheaper and far better hositng companies around… Read Full Review

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“Help themselves”

Written on: 23/07/2011 by Neil34 (1 review written)

I have reserved a few domains with this company (with no hosting) and recently I've discovered that shockingly 123-reg are using these domains to advertise about themselves : one particular in-your-face add was quite shocking "123-reg : .xxx is coming soon !" taking half-a-page on each of my domains. I guess there are killing 2 birds with one stone doing that : free advertising for themselves and flooding the web with back links to themselves to manipulate search engine results and appear… Read Full Review

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