123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Assistance in domain handing and instant help on line”

Written on: 11/12/2011

Hi, I recently designed a basic web page and needed it to be pointed at by my domain. Consequently the domain I had at the time would not allow access to the domain settings without paying a fee to manage the domain settings. This fee was payable annually at a cost of approximately £20. I was not happy with this so I decided to transfer my domain to 123-reg.co.uk, which provides myriads of web functions. The transfer was completed seamlessly. I then needed to point… Read Full Review

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“Good cost, but always issues!”

Written on: 07/12/2011 by Phillshaw (1 review written)

I have gone from ranting about 123 being great to considering leaving them! Overall they're efficient, if, or rather when, there's an issue they're quick to respond but I'd prefer to never talk to a company but for them to just have a product that works. I run a Wordpress blog from 123 and almost every day I run into 500 server errors, these aren't caused by me but from the Server themselves. I have had numerous support cases because I just cannot access my site on a regular basis. The cost… Read Full Review

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“Password not protected”

Written on: 07/12/2011 by nainishb (1 review written)

I bought several domains, webhosting package and webmail access from these guys. The process was simple enough and good pricing. The problem has come with the webmail access: - it is a poor interface, especially compared to the free email services have made - our ability to access it over the preceeding month had been poor, it has been unavailable for several days for different users, so we have had to use our non-word emails - I can't access it through Firefox and Opera is not… Read Full Review

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“Thanks to 123-Reg”

Written on: 30/11/2011 by jason-d1 (1 review written)

I have used 123 Reg for a number of years. Like all registrars, they have their pros and cons but on the whole their pros far outweigh the cons. One definite, recent 'pro' is that have just helped me out with a very time consuming issue which was effecting our domain names and I am very pleased with the level of support we received. Keep up the good work… Read Full Review

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“123-Reg Great help to a small business”

Written on: 29/11/2011 by Niels (1 review written)

I have used 123-reg for more then 10 years both as my domain provider as well as dedicated server provider. For a small business like mine it is important that problem get solved quickly. Now as you all know 123-reg prices are amongst the lowest in the market, but the most surprising thing is that they are able to deliver almost the same value for money as companies charging many times more. And yes of cause I have experienced glitches in the system but a phone call normally solve that… Read Full Review

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“Is this the worst hosting company in the world”

Written on: 24/11/2011 by pmal11 (1 review written)

After registering a couple of domains for about 2 years I was contacted post the renewal date with demands. This was unpleasent but I renewed and said never again, as the date approached again this time they made it so hard to move to another company to force me to resign. I let them lapse and resigned again else where, I would rather risk losing the domains than sign with this company. If this was the only hosting company in the UK, I would not use them. If they gave away free domain and… Read Full Review

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“Sazzle”

Written on: 21/11/2011 by sazzle73 (1 review written)

123-reg are fantastic they are there to help whenever I have a question, they sort things straightway via email, excellent company :-) I have bought many many website domains through them easy peasy… Read Full Review

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“Overall service..9.75/10”

Written on: 10/11/2011

I was recommeded 123reg by a friend about 8 years ago and I've had my domains and hosting with them for over 7 years now. In that time I'd say their customer service is excellent and I've only had one minor hitch with them in that time. They offer a variety of packages and the control panel for the domains is simple and straight forward to use...no complaints..:-)… Read Full Review

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“123-reg customer service excellent”

Written on: 05/11/2011

I had a problem, raised a ticket, received prompt solution in polite and easy to understand language, followed instructions, job done. Couldn't ask for more. Thanks 123-reg… Read Full Review

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“Superb Domain name service.”

Written on: 04/11/2011 by Malcolm Perkins (2 reviews written)

I have been using 123 reg for my domain names for over 10 years and I find it a 100% superb service. In all of those years, I have not had one problem with them and I can recommend them wholeheartedly. The site is easy to use, the prices are good and what more can I say… Read Full Review

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“Domain registration”

Written on: 31/10/2011 by lenniet (1 review written)

Great service for registering, managing and renewing domain names. Staff always very helpful, phone answered quickly, problem solved very quickly. No hestiation in recommeding them… Read Full Review

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“First class service”

Written on: 30/10/2011 by countryman (1 review written)

I can't understand why this company gets such negative feedback from some people. They provide very very good value for money and their customer service is fast, provides the answers and they are very friendly… Read Full Review

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“Fair Price and Fair service”

Written on: 26/10/2011

Domain name purchased with ease and website gave advise on how to host and direct to website. Customer services very helpful on how to set up e-mail and also an e-coms store. overall very happy and will use again in future for hosting and domain names. … Read Full Review

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“I rarely review but 123-reg have been perfect for me”

Written on: 24/10/2011 by sachabloke (2 reviews written)

I started buying a domain then moved onto web hosting with them. They answer my enquiries within a day which have historically resolved the problem I have had. I freaked out when I saw the ratings of them when I started using them but its been nearly 2 years and they have been absolutely perfect! I will of cause change my review if I find a problem, but so far so good :)… Read Full Review

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“Useless customer service”

Written on: 22/10/2011 by xandrani (1 review written)

They don't care about their customers. I tried transferring one of my many domains to another registrar and due to an error on their website it didn't process. When I asked for help through their support page, I didn't get any response for a whole week. By this time the transfer window (the time given to transfer a domain before renewal) was coming to an end. Due to them ignoring my initial support requests I was forced to renew with them. I had already paid the transfer fee with the other… Read Full Review

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“123-reg.co.uk”

Written on: 18/10/2011 by Graysmassive (1 review written)

We have used 123-reg.co.uk for the purchase and management of all of our domain names. Their website is quick and easy to use, their system for updates and notifications is excellant and the individual account area is easy to use and allows for the user to update their individual account whenever necessary. Whenever I have had support issues, their site allows for online support which is very helpful and provides contact details to speak with an advisor. Their advisors are friendly… Read Full Review

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“BEWARE OF AUTO-RENEWALS”

Written on: 15/10/2011 by jimiiii (1 review written)

Will auto renew unless you tell paypal and tell it not to renew via website. The renewal emails do not make this clear. Google "123 REG renewal" and you'll see I'm not alone. F*ckers!… Read Full Review

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Webfusiononline's Response to jimiiii's Review

Written on: 19/10/2011

Hi

I work on behalf of 123-reg.

123-reg provide 5 renewal reminders via email starting 60 days, including up to one day before expire i.e pre renewal.

At any time a customer can log in to the 123-reg control panel and cancel the service or domain before the expiry date.

If you have set a service or domain to expire then you don't need to tell PayPal separately, if the service or domain has been cancelled before expiry date it will not be renewed.

Regards,

Ricky

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Countryman's Response to jimiiii's Review

Written on: 30/10/2011

You DID read their Terms and Conditions, didn't you? Nothing wrong with the way they handle auto-renew as far as I am concerned. Why do you expect them to do your thinking for you?

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“Support was nothing short of excellent”

Written on: 15/10/2011 by catcolon (1 review written)

I was having trouble working out 123-reg email settings with a third party hosting company. 123-Reg support got back to my requests instantly and worked through all the settings I required. Everything is now working perfectly thanks to support! regards ellingtonsenergyassessors.co.uk… Read Full Review

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“Support is excellent”

Written on: 14/10/2011 by bmckenna (1 review written)

Having problems with my web forwarding and my request for help was quickly dealt with. And patiently, as the solution was with my pc and Internet Explorer ( caching old files ). I would recommend 123-reg for promptness of support and perserverance to find a solution ( even when it's not their fault !)… Read Full Review

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“Was terrified, now a massive fan.”

Written on: 13/10/2011 by dementia (1 review written)

This is my first tour de website creation and was absolutely bricking it. after a 3 minute wait, and a 2 minute chat I connected my website with my domain name and now I'm famous!!! (In my front room at least) Couldn't be happier… Read Full Review

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