123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Pile of (not allowed to use a swear word)”

Written on: 03/04/2012

Stay away, other companies available. If I was closer I would be banging on their door.They take your money, and you can't even phone them up… Read Full Review

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Webfusiononline's Comment

Written on: 17/04/2012

Hello,

My name is Nerys and I work for 123 Reg.

I am sorry to hear that you are not happy with the service you have recieved. I could look into this if you wish. For me do do this please confirm a support ticket ID or a domain name. Alternatively you can find the contact details for support here:
http://www.123-reg.co.uk/support/answers/Account-Admin-and-Billing/how-do-i-contact-123-reg-for-support-2031/ who will be happy to help you.

Regards,

Nerys

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“Payment Problem”

Written on: 02/04/2012

I was having trouble adding my credit card to the system, after raising a ticket to the team, they helped straight away. No delay, no waiting time of up to 48 hours before the got back to me! They were very helpful and dealt with my problem swiftly and now i'm up running smoothly!… Read Full Review

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“Terrible Customer Service”

Written on: 31/03/2012 by Reviewy1 (3 reviews written)

They hosted my sites for a while but had to move them all due to bad customer service. Telephone staff were unhelpful and unknowledgeable. A senior staff member was plain rude. Hosting was okay, didn't really have much down time but expensive… Read Full Review

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Davx's Response to Reviewy1's Review

Written on: 13/04/2012

I guess you were extremely unlucky.

I have used these guys for years and everyone I have ever spoke to was most helpful/knowledgeable.

If I were you I would communicate via email, keep a record of any transcripts and if you were spoken to in a rude way you could do something about it. I never call them I always use the online ticket system. This allows time for them to read and reread and understand your questions to provide the correct responses.

...I wouldn't discount them down to your one experience.

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Reviewy1's Response to Reviewy1's Review

Written on: 13/04/2012

I actually sent in a complaint via recorded delivery and never heard back. I followed this up with emails and no one seemed that concerned about resolving the issue.

I don't complain about services lightly, preferinig to give the company the opportunity to put things right. I don't give bad reviews without first exploring all avenues in an attempt to find a solution. I don't think this is an isolated incident as other reviewers have also complained. This site gives users an opportunity to give feedback on services and products, people can then make up their own minds on whether to take on board what has been said.

You say that you've never called them but why shouldn't we be able to call in for assistance if needed? That's what customer service is for. If they can't cope with calls then they shouldn't list a helpline.

However, I'm pleased to hear that you've had a good experince with this company, perhaps they've pulled their socks up, which is a good thing for them and for their customers.

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“Customer Service”

Written on: 30/03/2012 by billy690 (1 review written)

Absolutely faultless. I recommend 123 Reg anyway to my business associates and newbies, also friends. Today I needed to call their customer services team and the response, professionalism, friendliness 'everything was 100%, actually more than I had expected. I specialise in implementing quality management standards into all types of business and conducting quality system auditing and to be honest, based on my experience today they would pass any standard for customer focus and service… Read Full Review

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“Excellent online support. Quick, efficient, accurate.”

Written on: 30/03/2012

Why did I wait so long before switching. I spent hours trying to get 1and1.co.uk to do anything and they were 100% useless. Grrr. Never again. Glad I switched to 123-reg… Read Full Review

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“123-Reg Support.”

Written on: 29/03/2012

The support for 123-Reg is fantastic, they managed to reply to my problem in no time. Everything was sorted out properly, however it was also a problem that shouldn't off really been ran into as once the Domain Name was purchased it should not of showed up as available. However the problem occurred and it was sorted out straight away. … Read Full Review

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“Domain query”

Written on: 25/03/2012 by fuzzyfeet (1 review written)

Had a enquiry about my domain name, the staff were very helpful and answered my questions very promptly :)… Read Full Review

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“Great for people who want some advanced configuration!”

Written on: 23/03/2012 by jamesacres (1 review written)

I have been using 123-reg to host domain names for several years and have only good things to say. I have also recently purchased a VPS and an SSL certificate from them, both have been great. Since I first started using 123-reg I have been doing a Computer Science degree so I have been doing my fair share of advanced DNS configuration as well as setting up and securing my new 123-reg VPS. 123-reg today also updated their reverse DNS record on one of my domain names to my new hostname on my VPS… Read Full Review

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“Worst experience ever”

Written on: 23/03/2012

Do not use these guys, they are crooks! Customer service is absolutely terrible too… Read Full Review

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“1213 Support”

Written on: 21/03/2012

I requested on line support to help set up domain forwarding. They responded in under 10 minutes with a clear set of instructions on what to do and then checked what I'd done was correct and working. Very helpful. Full marks !… Read Full Review

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“123 reg payment problems”

Written on: 19/03/2012 by mikecarson625 (1 review written)

have an email account with these and they have taken payment for the renewal of an account 3 times totalling £85 or more. Despite being told that the payment would be refunded it still hasnt and then they take the payment again!!!! Customer service is tricky to get hold of and not entirely brilliant. Avoid at all cost… Read Full Review

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Mikecarson625's Response to mikecarson625's Review

Written on: 19/03/2012

after writing a new comment to 123 reg saying i would contact trading standards etc. I have had all my payments refunded. Why cant they be as quick normally

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“123Reg will not give answers on an apology”

Written on: 17/03/2012

I had my website's hosting with 123Reg. It is set up to automatically review on Jan2nd. My card details were up to date as I had renewed the domain name in November.... so the notices that it was due for renewal were expected. 123Reg set up for the debit to go through on 24th December- was anyone working then? When I discovered in February that in fact the website was missing I got alarmed.They said the debit had been declined by my bank. Not true. My bank confirmed no payment was declined by… Read Full Review

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“123 reg no no”

Written on: 17/03/2012

Recently bought domain name, asked for simple help to configure outlook. Problem is that support advertise they open till 5.00pm...but chatline off line from 4.30pm.This happened twice...then there is no 24/7 support. Not good if you need answeres straight away and you don't have time to read most of the website to get to where you want. TIME IS MONEY… Read Full Review

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“Long term user, very happy”

Written on: 16/03/2012 by james_uk (1 review written)

I've registered perhaps 30 or so domains over the years, and then hosted them for various people, so I've had non-standard DNS -- A, CNAME, MX, etc. Mostly I've used 123-reg mail exchangers and DNS servers (but not always) and they've worked brilliantly. In general everything has gone well, but when I've had technical queries their email system has worked fine -- the support staff have answered questions quickly and efficiently. So, as someone who uses a fair number of domains… Read Full Review

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“Great support service”

Written on: 15/03/2012

I have used 123-reg for domain registration and hosting since 1997. The support team respond to any problems very quickly and are extremely helpful in their advice when the problem is my side. Keep it up guys. Frank… Read Full Review

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“Abysmally slow, AVOID AT ALL COSTS ”

Written on: 11/03/2012 by alexyb (1 review written)

Hosting for a website I look after was transferred to 123 reg after they took over the previous web hosting company. Drastic reduction in performance, half the time the website doesn't load. Total waste of many and annoyed they took over the contract… Read Full Review

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“website set up by a novice”

Written on: 10/03/2012 by AllanR (1 review written)

This was my first attempt at setting up a website. I had problems seeing the website I had set up. Contacted 123 Support, their reply,on a Saturday, was very quick and comprehensive. Website now up and running. Excellent service… Read Full Review

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“Change of hosting package problems”

Written on: 06/03/2012 by redbull (1 review written)

I changed from a linux hosted package to a windows one and my access was blocked for over 6 Months! Each time you call for support for are transfered backwards and forwards from one department to another for over an hour at a time… Read Full Review

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“Amazing resolving reply”

Written on: 06/03/2012 by markbonn1982 (1 review written)

Amazing speed of returning information, was able to book my domains and set up diversion, as the reply contained some very useful "How To" guides, I received added value to my original request. Thanks for a super service :-) Cheers Mark… Read Full Review

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“Too many hidden cost”

Written on: 02/03/2012 by Ro.George (2 reviews written)

The site looks lovely and professional. Once you get into it, all other things like personal email and other upgrades will cost you. Instantsite is rather slow and responce to queries can take longer compared to others… Read Full Review

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Rwinslow's Response to Ro.George's Review

Written on: 13/03/2012

Hi there.

Sorry that you feel the package has hidden costs, that is not like us at 123-reg, where we want things to be clear and simple.

I agree that email should be included with InstantSite, so will look to have that added in the next couple of weeks hopefully.

Please let me know on any other things you think we can change, and will address.

Thanks, Richard.
richard.winslow@123-reg.co.uk

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123-reg.co.uk