123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2078
83.7% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
? Ask our helpful community of experts about this product or company
123-Reg - www.123-reg.co.uk - Ask a question now

Media Gallery for 123-Reg - www.123-reg.co.uk

123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“123 Reg as bad as it gets”

Written on: 10/06/2012 by FergusM (1 review written)

In 3 months our VPS has been down 5 times. They are the times we know of. Once for over 18 hours. Submitting tickets will eventually sort of fix the problem. The people answering the tickets don't appear to possess any technical skills what so ever. The reasons for the outages and other problems (45 second page load times) started to be reused. My last outage of service I asked for a refund for the lost time. Their reply was this: Thank you for contacting 123-reg on the 3rd June 2012… Read Full Review

Visit 123-reg.co.uk
Report this review

“Cancellation”

Written on: 09/06/2012

I cancelled with 123.reg and signed up with Clikpic where they had the cheek to take out £72.00 out of my account for just the hosting!!! I signed in and emailed them asking for a refund and they emailed back saying they had responded on the site. I cannot find the reply on there from them, I presume that they are hoping I will just give up (most probably what most people do). I have contacted my bank and I will be contacting Watch Dog. They should not hold my card details especially when… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Comment

Written on: 12/07/2012

Hello,

I'm Nerys and I work here at 123-reg.

I would like to look into what has happened on your account and resolve any outstanding issues on your account and look for ways in which we can make improvements to avoid this type of issue. If you would like me to please confirm a domain name or support ticket ID.

Regards,

Nerys

Reply to this comment
Report this review Read 1 Comment

“Getting better again”

Written on: 09/06/2012

Just had a good support experience. I was planning to move to another provider but may give them a little longer. I guess it depends if I was just lucky with one good person in their team, or if they are now making an effort across the board… Read Full Review

Visit 123-reg.co.uk
Report this review

“Very bad support and uptime.”

Written on: 08/06/2012

My downtime for last month 48 hours. Moving to anther one… Read Full Review

Visit 123-reg.co.uk
Report this review

“Okay but awkward to leave and lots of down time”

Written on: 06/06/2012

Service was okay overall but experienced a lot of down time during the time my website was up which they were never all that helpful with. Also trying to leave and stop them charging you when they've declared they won't any longer seemed to be virtually impossible. Ended up costing a lot more than I expected to… Read Full Review

Visit 123-reg.co.uk
Report this review

“Terrible in all respects - just avoid ”

Written on: 06/06/2012 by arcray (5 reviews written)

My leased server with another company was coming to end and I was in the process of moving my sites to another web host. This required me to update the nameservers in my 123-reg control panel. Easy process, done it thousands of times. But would you believe that 123-reg were in the process of doing an internal transfer of my .com domains. This meant that it was impossible to unlock them for a period of two weeks. So there I was, a server expiring and no way of unlocking the domains and… Read Full Review

Visit 123-reg.co.uk
Report this review

“123-reg help team”

Written on: 05/06/2012 by Steve-Jaques (0 reviews written)

I have been with 123-reg for 3 years and on the occasions I have contacted the help team thay have done just that, help! I have had a go myself to install SSL certificates but it is above my capabilities. The team have done it for me and over the bank holiday weekend enabling me to get on… Read Full Review

Visit 123-reg.co.uk
Report this review

“Bad service, awful customer support - steer clear!”

Written on: 30/05/2012

123-reg managed to mess up my domain for I'm not even sure how long, an error that was entirely their fault. Despite paying to renew my domain name (and both payment and receipt received) the renewal did not go through to the registry. It wasn't until I had some very angry people contacting me that I realised neither my emails nor website were working. Whilst quick to fix the issue, 123-Reg have never at any time explained exactly how it happened. Was it human error, was it a fault somewhere?… Read Full Review

Visit 123-reg.co.uk
Report this review

“confusing prices”

Written on: 29/05/2012

Just spent 40 mins on the so called customer support - having registered a domain name with 123.reg I was about to confirm payment for webhosting when I noticed the price on the payment page was different to the price on the confirm bank details page. Then while I was waiting for a reply via customer ticket system, I re checked and the price and it had increased again. The only reply I've got so far is that the third and most expensive price is the correct one! Wouldn't touch with a bargepole… Read Full Review

Visit 123-reg.co.uk
Report this review

“Best web hosting service for a starter businesses”

Written on: 26/05/2012

123-reg is the best company in terms of: 1. Price 2. Services 3. Fast tech support (using tecketing system reply in 30 minutes, online chat available MON-FRI only) 4. Advanced technologies with reachable price. I am always advice people who want to start a website to go to 123-reg. Thanks… Read Full Review

Visit 123-reg.co.uk
Report this review

“Awful Customer Service”

Written on: 25/05/2012

Hosting is bad - slow site and a lot of down-time. Poor customer service with a 'ticketing system' where you might have 4 or 10 different people looking at your enquiry so often you go around in circles. Not a happy customer!!… Read Full Review

Visit 123-reg.co.uk
Report this review

“Cram Servers with as many customers as possible”

Written on: 24/05/2012 by Citispy (1 review written)

Before my online forum had a chance to grow, my users (that I worked so hard to convince to use my site) immediately felt disenfranchised as my site took too long to load up. This was at start up stage when the site had less than 50 hits per day. The site kept timing out and the users I had probably won't come back. As I am new to hosting, I thought that the advert on 123 reg for a package where I had unlimited usage was great - however it is the same deal as the cheaper deals in effect as you… Read Full Review

Visit 123-reg.co.uk
Report this review

“Seriously unimpressed”

Written on: 24/05/2012 by WaggyWalksSwindon (1 review written)

Website very unfriendly and difficult to navigate. Customer service is very poor - actually it is the worst CS experience I have ever experienced!!! They are telling me that my issue is to do with Wordpress and not them....and don't seem interested in helping me to resolve the issue. And that is after only 2 weeks with them......please make sure you read people's reviews as the majority are experiencing similar issues to mine.....please don't touch them… Read Full Review

Visit 123-reg.co.uk
Report this review

“Worst support ever!”

Written on: 24/05/2012

Shared hosting is slow and once in a week something doesn't work. I had 6 sites in 123-reg but I moved them all to another company as I lost traffic due slow working sites… Read Full Review

Visit 123-reg.co.uk
Report this review

“Live chat!”

Written on: 24/05/2012

fast and very helpful. would recommend it to my family and friends… Read Full Review

Visit 123-reg.co.uk
Report this review

“Superb”

Written on: 24/05/2012 by AndyB1003 (1 review written)

Easy to use - everything is made easy!… Read Full Review

Visit 123-reg.co.uk
Report this review

“Slow with WordPress/BuddyPress”

Written on: 23/05/2012

The 123-reg service seemed to be, at first, very good. They server a number of email accounts for me, as well as a domain, which work brilliantly. Their support pages are excellent, and have more than enough information on them for decent operation of the service. However, I do have to criticise the "123-apps" version of Wordpress. The default installation cannot be installed into the root directory of your hosting - it has to be put it into a subdirectory like www.example.com/blog, instead of… Read Full Review

Visit 123-reg.co.uk
Report this review

“It just works”

Written on: 23/05/2012 by JohnSJS (1 review written)

We use 123-reg for all our domain registrations, and to host one (small) site. It all just works. For me they feel like a premium provider at bargain costs. Some of the extras don't quite work how I'd like but for the money it's brilliant. first time today asking for support because DNS wasn't working (they were under a DDOS attack) support responded immediately, and told me what I needed to know. Fixed quickly… Read Full Review

Visit 123-reg.co.uk
Report this review

“Very Veryy Very slow ”

Written on: 23/05/2012 by wooshltd (1 review written)

I have paid for the best hosting available with 123 reg and the speed is so slow and most of the time i even can not access this either. very very disapointed with 123 reg. i will not recomond them to my competitors even....Avoide them on all cost… Read Full Review

Visit 123-reg.co.uk
Report this review

“amazing help!”

Written on: 22/05/2012 by benpowell12345 (1 review written)

bought a domain however i was knew to all this coding stuff so i needed abit of help publishing this domain. i wrote for help on their support page and got a reply within seconds. he set it up for me! i diden't have to do a thing. then i wanted a favicon and he helped me yet again! really competitive .co.uk pricing and amazing support and help! even comes with a live chat if you need really fast help!… Read Full Review

Visit 123-reg.co.uk
Report this review
overview
123-reg.co.uk