123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2109
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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“Excellent Support”

Written on: 18/07/2012

Been hosting domains with 123 for quite awhile, Support is always very prompt and will always help you with your problems. Price is also very fair. Would recommend to anyone… Read Full Review

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“Brilliant and fantastic services”

Written on: 17/07/2012 by Catalin1971 (1 review written)

Thank you very much for your services.You have professionally staff and very easy customers service… Read Full Review

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“VPS Web Server”

Written on: 16/07/2012

123 Reg provide a stable and reliable hosting platform for around 50 of my websites. I have no issues with down downtime and their technical support is both courteous and knowledgeable. I would 100% recommend their VPS setup to anyone… Read Full Review

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“Terrible”

Written on: 16/07/2012 by user45 (1 review written)

I've been with this service provider for about 3years & I have constant problems. Such as the website frequently refusing my password. The web-email is terrible. Every part is pretty much terrible as I said even the simple things. I should change & it's ridiculous on my part for not doing so sooner… Read Full Review

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Webfusiononline's Response to user45's Review

Written on: 18/07/2012

Hello,

I work here at 123-reg, and I would like to be able to investigate the issue you have experienced further, and work to find a solution. If you would like me to do this please can you confirm a domain name or support ticket ID and I will be touch.

Regards,
Nerys

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“Awful”

Written on: 15/07/2012

Avoid like the plague and if you don't, well you'll see.... Oh and they claim that they are cheap - nope, much cheaper and better companies out there that actually provide phone numbers for customer support!… Read Full Review

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“Bulford”

Written on: 12/07/2012

A fast, helpful, and efficient service. Good value for money. A pleasure to do business with… Read Full Review

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“Very Helpful Customer Support”

Written on: 11/07/2012 by koloris (1 review written)

I have recently bought a VPS from 123reg - I'm a complete noob at these and the support I've received through the online ticket system has been fast and informative. I would recommend to my friends… Read Full Review

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“Excellent Customer Service”

Written on: 11/07/2012

Had a problem with our website which was also our fault,talked to the service team who were extremely supportive and speedily sorted out the problem… Read Full Review

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“pleasant and friendly staff”

Written on: 09/07/2012

The support team are very quick to respond through the my support ticketing system and the answers the give are very helpful. nothing to complain about from my end. contacting by phone took a little bit longer but i suppose it is more geared towards using the emailing system which is very efficient… Read Full Review

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“Excellent customer service”

Written on: 06/07/2012

Really useful. Have had a few problems and they are always resolved in a day, frequently in a couple of hours. Great friendly staff… Read Full Review

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“Do not use”

Written on: 05/07/2012 by RockandRolla (1 review written)

I received auto renewal e-mails so tried to cancel on web site which did not work. I called customer service to say cancel service and remove credit card details which they agreed to do. They then took money from my account a day later… Read Full Review

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Webfusiononline's Response to RockandRolla's Review

Written on: 12/07/2012

Hello,

I'm Nerys, and I work here at 123-Reg.

I would like to look into this matter further for you to both resolve the issue you have experienced, and to investigate what exactly occurred and use the information to improve our systems. I understand that as this is a post on a review site you may not come back to see this, however if you do, and would like me to look into this for you, please confirm a domain name or support ticket ID from your account and I will be touch.

Regards,

Nerys

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“Avoid, run, don't look back, they are terrible!”

Written on: 04/07/2012 by JCave (1 review written)

The worst possible system, the worst possible service, unprofessional, unhelpful, liars, cheats. Please avoid using at all costs… Read Full Review

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Matthewdavies's Response to JCave's Review

Written on: 13/07/2012

I agree. I honestly don't understand how anyone can say otherwise. Atrocious experience!

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“Gouging at its worst”

Written on: 02/07/2012

I have also had the problem of 123-reg automatically taking money from a Paypal account to the point that I had to block them from Paypal, which created other problems for me as it was viewed as violation of my account. In this case I had taken a trial of a product that was painful to use in contrast to competitor products, and then to my surprise at the end of the trial (I 'trialed' it for around half an hour) I was charged for the next 2 months. After all of the fuss with Paypal and what I… Read Full Review

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Webfusiononline's Comment

Written on: 03/07/2012

Hello,

I'm Nerys and I work here at 123-Reg.

I am sorry to hear that you have had difficulties with the cancellation of your package. Are these issues now resolved? If not I would be happy to look into this for you, so that I can could you confirm a domain name or support ticket ID from your account.

With regards to the billing on your account, I can confirm that billing runs from the day of purchase or start of a trial, we do not have one set billing day, so the day on which payment will be taken will depend on the day the package was started.

Regards,

Nerys

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“Good registrar with excellent support.”

Written on: 02/07/2012 by goochjs (1 review written)

I was not satisfied with my previous registrar (Free Parking) as they seemed like nothing more than a money-collection agency so a friend recommended these chaps. So far, I have registered three domains via them and each was up and running quickly (the fastest was working within a couple of minutes). Most satisfyingly, any support issues I have had (mainly with setting up domains against Google Apps and Blogger and attempting to make sense of Google's sometimes vague instructions) have been… Read Full Review

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“Avoid If You Want Your Website To Actually Work”

Written on: 02/07/2012 by stuartmasson (1 review written)

I signed up for an Unlimited web hosting account in January 2012, paying for 12 months up-front to get a better monthly price. The approval and set-up took about 48 hours, and that was only after I kept querying why it was taking so long - that should have been the first warning sign. Having never built a website before, I was learning my way and assumed that site loading problems were due to my own mistakes rather than the host - after all, it was a very small WordPress site with only a few… Read Full Review

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“Great Support pity about accounts”

Written on: 28/06/2012 by Raymondgg (1 review written)

Recently my main reseller domain name was allowed to expire even though I had paid the renewal 2 months earlier. The accounts department missed the renewal. This caused several of my customer's sites to stop running because I use my main domain as the DNS and use a third party hosting company. I have to say, contacting support was no problem at all either over the site or by phone. It was a bit of a battle getting everyone to understand what had happend but once they did the support folks… Read Full Review

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“Excellent Service”

Written on: 26/06/2012 by poller1 (1 review written)

After a bad experience with my old registrar it was so refreshing to be helped by the team at 123-reg. Responses were quick and easy to understand. They told me everything I asked and also the stuff that I didn't ask but needed to know. Big Thumbs up!… Read Full Review

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“Good service”

Written on: 26/06/2012

Good customer service from 123Reg - very prompt and sorted our the enquiry and problem efficiently … Read Full Review

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“Appalling! Steer well clear”

Written on: 26/06/2012 by MatthewDavies (1 review written)

I wanted to support a UK hosting service and signed upto 123-reg. They have been RUBBISH. My site took on average about 25 seconds to load with 123-reg. I can't actually talk to anyone. When you do live chat and they can't help (invariably they can't) they asked if there was anythin else they could help me with.....gggrrrrr! This whole episode has been frustrating. The servers are clearly overloaded. They tried to sell me a dedicated server. My site has has only 5 pages! I've just tried to… Read Full Review

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Webfusiononline's Response to MatthewDavies's Review

Written on: 12/07/2012

Hello,

I'm Nerys and I work here at 123-reg. I can see that you have not been happy with your experience with us and I would very much like to investigate what has occurred in relation to your issues.

If you do check back here and see this comment, if you would like me to investigate, please confirm the domain name or a support ticket ID and I will be able to look into your issues and contact you further.

Regards,

Nerys

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Webfusiononline's Response to MatthewDavies's Review

Written on: 13/07/2012

Hello Mathew,

Thank you for your response.

I will be raising this review and your further feedback to the attention of our product and support managers for them to investigate. I would like to offer apologies for the issues you have experienced and that you have received service that has not been to level which you would have expected.

I am going to liaise with our team member who will receive your letter to ensure that this matter is dealt with quickly and work alongside them to find a resolution.

If I can be of any other help to yourself in the mean time please do respond.

Regards,

Nerys

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Matthewdavies's Response to MatthewDavies's Review

Written on: 13/07/2012

Hello Nerys,

I'm looking for a full refund and thats all.

I sent several tickets, spoke to your Shared Support Manager, who didn't resolve the issue and gave up on me so sent more tickets. Couldn't get through to anyone. So I've done my trying. Here's my feedback:
1. Have enough capability on your shared servers. And don't try and upsell a VPS because your shared servers are hopeless. Thats bad!
2. Actually sort out the issue the customer is contacting you about and NEVER NEVER NEVER ask if there is anything else we can sort out when you haven't resolved the main complaint. That really annoys us.
3. Have the courage to say sorry. I make mistakes too. I notice that you didn't feel it necessary to do so in your reply.

I am formally writing to your company for a refund.

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“You must beware 123 -reg when using PayPal”

Written on: 25/06/2012 by markhickman16 (1 review written)

I bought a domain name which I chose not to have on auto renew, it was a .TV extension costing £41.99 per year. Instead I would wait for the reminder and decide then if I wanted to renew the domain. I chose not to renew it, but because I had paid for it using Paypal, 123-reg could debit my account Paypal anyway...grrrr...and because it is not a tangible product, ie it was a Domain name, the transaction was not eligible for PayPal's Buyer Protection. On top of this, even though I didn't get my… Read Full Review

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Webfusiononline's Response to markhickman16's Review

Written on: 03/07/2012

Hello,

I work for 123-Reg and would be happy to look into your issue further for you, so that we can ascertain what has occurred regarding the cancellation of your domain name, and to look into the status of your account with us.

Regards,

Nerys

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