123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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123-Reg - www.123-reg.co.uk

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“123 fantastic support”

Written on: 29/05/2014 by Brynlee308 (1 review written)

from something simple to something mind boggling 123-reg can and will help you out no matter what it is… Read Full Review

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“Outstanding help from Marian from 123-Reg Support”

Written on: 27/05/2014 by DinaHolland (1 review written)

Really brilliant support today from one of your team. She went above and beyond the spec and I really thought I had lost my website for good. Marian really dealt with my concerns so professionally and competently. The problem was fixed and she even gave me advice for next time I needed to update Wordpress software updates. Marian, thank you so much, excellent, efficient and friendly customer service you have made my day!… Read Full Review

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“Great online chat support, not so great website”

Written on: 21/05/2014

I bought my domain name and email account from 123.reg and I've been happy with their service overall. The on-line chat support is really excellent and has always resolved any issues for me quickly (without making me feel like the technophobic idiot I really am...) Their own website's a different matter though - far too much content on too many different pages, some of it duplicated, so it can be really difficult to find what you're looking for, or to get back to it a second time once you… Read Full Review

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“Quick and efficient resolution”

Written on: 20/05/2014 by Devin253 (1 review written)

Quick and efficient resolution. Very satisfied… Read Full Review

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“Quick Response to a Happy Customer”

Written on: 17/05/2014 by Scib (1 review written)

I was delighted to hear from them considering I made a mistake in a order less than 24 hours ago and he was nice and straight to the point in getting a solution done for me. Top marks in my book, will be purchasing from these guys in the future for any of my web hosting needs… Read Full Review

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“Phone Support”

Written on: 16/05/2014 by LisaMcA (1 review written)

After having problems with my website from another provider the man on the customer support phone line was very helpful & calm, even when I was more than exasperated. He even took the time to call me back to let me know the problem had been fixed. Most impressed!… Read Full Review

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“very helpful”

Written on: 16/05/2014 by Murdockao196 (1 review written)

very helpful as i didn't understand a lot and did all of it for me , happy so far… Read Full Review

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“Expensive, poor support and difficult to leave.”

Written on: 13/05/2014 by Schroeder460 (1 review written)

The company seems to rely on referrals, for which they pay a fee and, as a result, you pay a premium for the company and the referrer - more than any other host. They also charge separately for domain hosting and email services, so if you cancel one, make sure you cancel the other or you will be charged anyway, even though they do not actually do anything for the money. You also cannot cancel prior to an invoice being issued and it then takes 3 weeks for the money to be returned… Read Full Review

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“Help with email and other problems”

Written on: 08/05/2014 by 354Floyd (1 review written)

First class service and help. Saved me a lot of time and messing about… Read Full Review

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“Avoid them like the plague”

Written on: 07/05/2014 by Kasenp356 (1 review written)

They charged me £59.99 for a domain that I no longer wanted. It was on back-order but they didn't bother contacting me prior to charging me for it, now they refuse to give me my money back. I therefore started to remove all my domains from them and now they have locked my account and refuse to speak to me. They will be hearing from my lawyer in due course. The prices are VERY VERY cheap but now I understand why as they charge you if you want to leave them!!! Avoid them like the plaque… Read Full Review

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“Absolutely Terrible, Avoid at All Costs! ”

Written on: 07/05/2014 by DAV12129206 (1 review written)

I have been with 123-Reg for about 5 years now, but over the last year or so i have had a terrible experience with them. The hosting is shocking e.g. site is slow and there are issues very frequently! As well as this the customer support members are rude and unhelpful! AVOID 123-REG… Read Full Review

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“Online chat support really helpful FTP file size limit”

Written on: 07/05/2014

I used online chat support to find out about any FTP (hosting) file size limitations, for example I'm using digital displays and the software creates a 'package' which can be several GB 1-20GB of data rolled into 1 'package' file which contains many images, videos and misc files to display content on TVs connected to iPads or computers. The only limitation was 100,000 files - then I'd have to start looking at bigger VPS (virtual private server) package. Helpful to know before I purchased… Read Full Review

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“Real time, Online help with sub domain problem”

Written on: 05/05/2014 by jhYoung183 (1 review written)

Absolutely fantastic I was pulling my hair out until I did a online chat with a person who told me about my mistake and fixed it for me whilst answering my concerns Couldent be any better … Read Full Review

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“Superb customer service”

Written on: 05/05/2014 by Purejoy (1 review written)

I recently had a query with reference to one of my accounts. Unwittingly I had renewed an account that should have been cancelled. A note was sent via their On Line Support Centre, which was acknowledged and answered very quickly. After providing them with the further information they required, much to my surprise as it was my error not theirs, a full refund was made to my PayPal account. I have no hesitation in recommending 123-Reg.co.uk as , in my opinion, it is the manner in which a firm… Read Full Review

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“Changing the DNS after rebuilding our Church Website”

Written on: 02/05/2014 by ChurchWebAdmin (1 review written)

I successfully changed the DNS but needed a some reassurance on a couple of matters. Your member of staff on CHAT was extremely helpful and patient in explaining two things which I was enquiring about. She also answered my question in relation to hosting, which I had been unsure about. Thank you for your excellent service and customer support… Read Full Review

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“VPS & Domains”

Written on: 30/04/2014 by larkum (1 review written)

I have been a Customer of 123-reg.co.uk for about 6 years Up until now I have only used for Domain Name hosing and there DNS servers. I have just bought a VPS, I went for them as its all under 1 roof, and at an affordable price, with good reviews for what I could find on there VPS's. There are cheaper options out there, but I find if a service is worth paying for then pay it. I have trailed 3 VPS companies before 123-reg and they all let me down. The Key Feature that makes 123-reg better is… Read Full Review

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“moving to 123reg from another supplier”

Written on: 25/04/2014 by Davies179 (1 review written)

I've always used 123reg and have been very happy one of clients uses another supplier and what to migrate to us. After nine weeks of getting the runaround from the other supplier I gave, stopped following their stupid back to front transfer idea. Having approached 123reg for help they made it their mission to get everything in order, the service was quick without fuss and we're how after only 4 days up and running. BIG thank you to the 123 reg support team. from all at UKP kind regards … Read Full Review

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“Online Chat Support”

Written on: 25/04/2014 by zmMatthews456 (1 review written)

The advisor @ 123reg online chat support was amazing today. My problem which would have taken me a day to set up was sort in a matter of minutes. You can't put a price on service like that... worth a years subscription on its own Thanks Margaret... Maws Medical Hygiene… Read Full Review

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“great service”

Written on: 24/04/2014 by tllewellin (2 reviews written)

I have used 123reg for a number of years now and found the service both economical with high quality service, responses to queries are answered quickly even over the Easter holiday, great service and fantastic value… Read Full Review

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“On Line Chat Support”

Written on: 21/04/2014 by Heidy83 (1 review written)

Gabriel at 123 Reg was clear and explicit in the advice given. I was able to follow the instructions with ease and I managed to manage my domain mapping it after I had created an additional folder in my File manager. Great service… Read Full Review

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123-reg.co.uk