123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Just Bloody Awesome”

Written on: 10/02/2014 by nwtdirect (1 review written)

Great Hosting Great support what more could you want from you web hosting needs?!… Read Full Review

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“Good Support”

Written on: 09/02/2014

Support is always great and to the point. Thanks 123-reg… Read Full Review

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“very good service, explained and resolved in good speed!”

Written on: 09/02/2014

very good service, explained and resolved in good speed!… Read Full Review

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“Adelina - amazing with patience of a saint”

Written on: 07/02/2014

I have just received amazing customer service. I have been on chat for almost 2.5 hours and almost certain that the member of staff helping me went home late as its now almost 8:30 and windows close at 7. Admittedly, as an amateur, I don't think the site is particularly user friendly however the staff on 'chat' really make up for it. … Read Full Review

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“Good overall web host, support works especially well”

Written on: 07/02/2014 by ColinShead (1 review written)

My experience with 123-reg.co.uk has been over many years as a domain name host, more recently I have also used a web hosting (shared Linux) package. The domain name hosting services are 100% fine, and easy to set up and administer. Although very easy to set up and administer, the performance of the hosting package was sometimes rather poor, depending most probably on the overall load on the shared server. This was especially the case when using a Joomla CMS which makes heavy demands on… Read Full Review

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“Domain Record update ”

Written on: 07/02/2014

I had a request to update all my domain records in bulk - and have to say, the their support guys were very helpful and friendly too. Andrei one of their support analyst took the request, passed onto Jullian and it was sorted in a flash. Good job guys… Read Full Review

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“Domain Help”

Written on: 06/02/2014 by SamLymposs (1 review written)

I asked some stupid questions but the help assistant was really friendly and helpful and he could understand everything I was trying to say. The whole experience lasted around 5 minutes and it fixed my problem. Recommend!… Read Full Review

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“Fabulous as ever!”

Written on: 06/02/2014

As ever 123 reg staff delivered. They supported me to solve the issue myself enhancing my knowledge and then supporting me to finally resolve the issue to completion in an effective and friendly manner. Thank you… Read Full Review

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“Online Chat”

Written on: 05/02/2014

The online chat was extremely helpful at sorting out my problems with hosting migration and emails. The response was fast and I was directed to useful tutorials which guided me through the process of migration extremely successfully. … Read Full Review

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“Good experience with technical support for VPS”

Written on: 04/02/2014 by DoctorMix (1 review written)

I had a pretty huge problem with SSL certificates and 123 was able to resolve it pretty smoothly, although it took some time. I think that the SSL integration on the Parallel Panels isn't exactly great... SSL is always pretty complicated and it's always a headache to renew. Maybe a more efficient integration system would be a great thing to have, especially on a professional and expensive VPS system. Thanks Claudio… Read Full Review

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“Help with Domain Transfer”

Written on: 03/02/2014 by bellarch (1 review written)

Had issue with control (or lack of) domain names for my website, which was controlled by another person. 123Reg, through they're Domain Transfer Request service, sorted out the issue with the other party and I now have control of my own domain names. Dealt with it efficiently and effectively, with the same 123Reg contact throughout, which made it feel like someone and not just the company are looking after things for me!… Read Full Review

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“Help with Domain Transfer”

Written on: 03/02/2014

Had issue with control (or lack of) domain names for my website, which was controlled by another person. 123Reg, through they're Domain Transfer Request service, sorted out the issue with the other party and I now have control of my own domain names. Dealt with it efficiently and effectively, with the same 123Reg contact throughout, which made it feel like someone and not just the company are looking after things for me!… Read Full Review

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“TICKET ID: 140122-000292”

Written on: 02/02/2014 by bcondrey (1 review written)

The speed and understanding of my problem is to be commended. The guys that assisted me were very helpful and quick to respond. When I did not understand what to do, or was unsure, it was done for me and together we resolved the issues very quickly. My thanks to everyone at 123-REG… Read Full Review

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“Alec is the man”

Written on: 01/02/2014 by ThePrPco (1 review written)

My site was not working but my .com site was so the advisor kindly sorted everything out and all is working perfectly now and customer arent complaining. Top Company top guy/girl … Read Full Review

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“Fabulous expert service!”

Written on: 31/01/2014 by RainbowTrikeTours (1 review written)

I have been working with Dragos this morning on transferring our new Wordpress website on to our 123 Reg domain. We originally created this website locally and after upgrading our 123 Reg account to a Business package decided to upload the website. 123 Reg offers some excellent step by step guides on how to do this seamlessly. However, I did encounter some problems which is why I raised a ticket for help. I was immediately answered by Dragos, who continued to quickly respond to all of my… Read Full Review

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“Help with a website design problem”

Written on: 28/01/2014

I contacted the support team a 123-reg to get help on reinstating part of my website design that I mistakenly deleted. Two messages and very little time later the problem was solved and the website looks so much the better for it… Read Full Review

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“If you run a business pay for a service that works”

Written on: 25/01/2014 by TermovAccs (1 review written)

We have been on 123-reg for a couple of years and honestly, it's been the most unreliable service ever. Emails go down, servers go down and when it happens all you can do is open a ticket online - if it happens on the weekend - you are in serious trouble. We just had a full week of poor email service - seriously, every single day we either weren't able to send to receive emails. Also, 123-reg provided emails get flagged as spam far more often than any other provider. Just an all round poor… Read Full Review

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123Regonline's Response to TermovAccs's Review

Written on: 27/01/2014

Good Afternoon, My name is Karra I work here at 123-Reg.
.
I've come across your post and would like to help you directly and discuss this further. Can you give me a support ticket ID so I can search your account and investigate this further for you?

Regards

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“Glitches, Server Problems and Very Poor Delivery of...”

Written on: 23/01/2014 by JKConsultancy (1 review written)

Shocking! I have experienced problems at least once a month with 123 Reg, and every single day I use my email it goes slow or kicks me out - regardless of the device I use. Today I've spent an entire day without access to my email which means I've lost an entire day's wage. The frequency of problems with 123 Reg determines the very poor quality of service you receive. What's the point in having friendly customer service staff if the service is fundamentally flawed with such poor service… Read Full Review

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“Making Cancellation Impossible”

Written on: 23/01/2014

123 Reg hosted my web services for a couple of years. I recently tried to cancel all services and found it almost impossible to cancel!! Logged in to control panel and found no options to terminate. Sent in a support ticket and the next day got an email saying can't cancel "phone us to verify your security details"???? WHY WOULD THEY NEED THIS WHEN i HAVE LOGGED IN TO SEND A TICKET? Phone took 35mins to get through then cut off! Logged in and got chat support. Asked to cancel and was told… Read Full Review

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123Regonline's Comment

Written on: 27/01/2014

Good Afternoon, my name is Karra, I work here at 123-Reg.

I would like to confirm the reason for having to contact our support is to ensure there is no unwanted loss of data as well as making sure security is passed and confirmed we are speaking to the account holder.

If you require any further assistance I will be more than happy to help if you can just confirm a Ticket ID I can look into this for you.

Regards,

Karra

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“ Poor, could be greatly improved”

Written on: 16/01/2014 by cookiemosters (4 reviews written)

Cheap domains but complicated transfer procedures and you can not cancel auto-renewals (you have to cancel domain name), otherwise they will take money from your cc or paypal… Read Full Review

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123Regonline's Response to cookiemosters's Review

Written on: 20/01/2014

Good Afternoon, My name is Karra i work here at 123-Reg.

I have come across your post and would like to help you further.
I can confirm Domain names can be set to expire via your control panel which does not immediately cancel your domain, below is a link on how this can be done:

[removed]

Domains that are set to expire will need to be manually renewed via your control panel.

If you have any further issues you would like me to address please provided a ticket ID or domain name so I can look into this further for you.

Kind Regards
Karra

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123-reg.co.uk