123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
83.5% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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123-Reg - www.123-reg.co.uk

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“123-REG Support Team”

Written on: 27/02/2014

Although 123-reg is pretty straight forward to use, even for a non techie like myself, you always have a need to use technical support. I have used the 'quick chat' and 'raise a ticket' route with 123-reg and they have always been extremely helpful and always resolved my issues, which are usually down to my lack of knowledge. I cannot recommend them enough, along with the price you could not ask for more… Read Full Review

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“Support for my website”

Written on: 25/02/2014 by SamuraiSpirit (1 review written)

I chose 123-reg to host my website on the recommendation of a friend. It was the best thing I could have done. I built the website via a template based company and was having real problems in activating it and in addition I wanted to be able to make changes and have them display immediately. I was stuck through my lack of knowledge and understanding of the language and system. Like being in Outer Mongolia without a guide book! Deciding the phone was the best option I got through to the… Read Full Review

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“Personal & Very helpful.”

Written on: 24/02/2014 by BKindle (1 review written)

After having a disastrous experience with One.com, I reverted back to my backup choice, & I can't express just how glad I am for doing so! I was looking for a company with a personal touch; a human to speak to; & for advice on products & services. Contact Scroll down Phone Number! Simple! Upon phoning the number (I didn't have to wait in a queue) I was put through to very amicable & helpful [young?!] lady whose name I am not permitted to state here ("think of the sea!") but straight away she… Read Full Review

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“Stefana is very knowledgeable and should be promoted”

Written on: 24/02/2014 by LeesaAnthony (1 review written)

Excellent service that has been consistent since I began using 123-Reg years ago. I just can't fault it and this was consolidated through the efforts of Stefana who went the extra mile trying to help me with a problem that has worried me for the last few days to no end. Stefana systematically went through the process and found the solution. Great service and clear communication leads to a very very happy customer. Keep up the good work… Read Full Review

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“a great sevice”

Written on: 18/02/2014 by rockythedog1 (1 review written)

cant thank 123reg enough for all there help in restoring my web site thank you so much… Read Full Review

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“Great customer service”

Written on: 17/02/2014 by PashBash (1 review written)

Great customer service from the 123-reg support team. Dealt with a hosting issue VERY quickly. During the initial call, a customer service rep, was understanding and looked into the issue and explained how and who will deal with it. After that, received a confirmation email saying the issue is being looked at, so i wasnt left in the dark. … Read Full Review

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“Fast response much appreciated”

Written on: 15/02/2014

Due to a change in ISP, I allowed one of my domains to lapse. But this was restored very quickly indeed… Read Full Review

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“The support agent was most helpful, and assisted me...”

Written on: 13/02/2014 by PaulCutcliffe (1 review written)

The support agent was most helpful, and assisted me with resolving my WordPress problem very quickly. I'm a WordPress expert myself, but didn't know how to fix it, but they did straight away. :-)… Read Full Review

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“123-reg have gone down hill”

Written on: 13/02/2014 by Denial32 (1 review written)

I've been using 123-reg since 2003, and on the whole, it has been very good. This was until they decided to try to cash in on automatic renewals. I have a fairly large portfolio of domain names, and some of them I want to automatically renew, some of them I do not (I want to be notified by email when the renewal date approaches, more than once) I have tried to stop certain domains from automatically renewing, but instead I am faced with a screen that is not asking me if I want to stop… Read Full Review

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“Great service”

Written on: 13/02/2014

Great service from 123 reg sorting out a personal email box which did not want to work for me!… Read Full Review

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“Great value, Excellent service”

Written on: 12/02/2014 by PHC01 (1 review written)

Had a query which was handled expediently and without fuss. Been with 123 for around 10 years and it's been hassle free… Read Full Review

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“1st class support”

Written on: 12/02/2014 by tonyunderwood (1 review written)

We cannot praise the support team at 123-reg enough. The support they have given us has been outstanding with fast responses to our questions. Without their help we would have been stuck on our website project. We would recommend these guys to everyone and will be using 123 reg for all our future projects… Read Full Review

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“prompt and professional support”

Written on: 12/02/2014

123-reg was very prompt and relevant in their advice on solving my query regarding my new email account. I have tried both, their chat system as well as the ticket system and I have to say that both are quite good. I usually prefer the ticket system, as it is very prompt in getting the reply back and very relevant to the context of the query. I also found 123-reg very good value for money, after purchasing both the domain name and returned for another email account too. Overall, very happy… Read Full Review

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“Exellent Support”

Written on: 11/02/2014 by ozabroad (1 review written)

More a thank you than a review, but want to acknowledge the excellent support I have been given by the support team over the past few days and also in the past. In the process I have learned a lot about managing my VPS and the sites it contains. Very impressed by the helpful and knowledge of the support team… Read Full Review

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“Fast & Professional support. Thank you”

Written on: 11/02/2014 by computeck (1 review written)

I was trying to map a domain name to a host server and it wasn't working, so I emailed support and within couple of hours I had an email saying that everything is working. Thank you guys for the swift reply and help I'm getting from you every time… Read Full Review

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“Really helpful support”

Written on: 10/02/2014

I recently contacted 123 reg as I was having a problem with Outlook and my webmail account. I really appreciated that they read my queries and responded in a personal way rather than respond with a standard pasted in textook answer. I'm sure my query was a common one but they still made me feel like an individual and a valued customer. And they were super speedy… Read Full Review

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“Just Bloody Awesome”

Written on: 10/02/2014 by nwtdirect (1 review written)

Great Hosting Great support what more could you want from you web hosting needs?!… Read Full Review

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“Good Support”

Written on: 09/02/2014

Support is always great and to the point. Thanks 123-reg… Read Full Review

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“very good service, explained and resolved in good speed!”

Written on: 09/02/2014

very good service, explained and resolved in good speed!… Read Full Review

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“Adelina - amazing with patience of a saint”

Written on: 07/02/2014

I have just received amazing customer service. I have been on chat for almost 2.5 hours and almost certain that the member of staff helping me went home late as its now almost 8:30 and windows close at 7. Admittedly, as an amateur, I don't think the site is particularly user friendly however the staff on 'chat' really make up for it. … Read Full Review

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