123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
83.5% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Great customer service. Intuitive control panel...”

Written on: 24/03/2014 by Ignacioc134 (1 review written)

Great customer service. Intuitive control panel layout. Reasonably priced domains. Very satisfied… Read Full Review

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“Fab Service”

Written on: 21/03/2014 by AbdullahMcIntyre102 (1 review written)

Since using 123-Reg I've been impressed with the service and help provided. Live support was second-to-none, thank you! I would definitely recommend to family and friends… Read Full Review

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“Great Company”

Written on: 20/03/2014 by Hagaar (1 review written)

I have dealt with 123-reg for several years now. Their domain search facility works so easy and registration always goes quick and easy. Today was the first time I needed their technical help department and as my experience with the rest of the company is great, I really hoped the techies would live up to expectations. Well, they did not disappoint. I used live chat for the first time. It was so easy to use. The staff members were very helpful and supportive. My problem was sorted very… Read Full Review

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“Excellent service and easy to use”

Written on: 17/03/2014 by Nikolasz399 (1 review written)

I'm by no means an expert in website building, but I have managed to set up very effective and attractive websites using the Wordpress app with the 123-reg packages. When I get stuck there seems no end to the supports patience at talking me through solutions. Great… Read Full Review

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“best support team”

Written on: 14/03/2014

I am a beginner and looking for VPS, with live chat the support team(Mark) kindly answered all my questions and offered some suggestions for me as a starter, it is invaluable and appreciate the service very much!… Read Full Review

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“Watch your account carefully”

Written on: 12/03/2014 by HCS-Cleaning-uk (2 reviews written)

Probably the most expensive hosting service I have come across. If you don;t watch out they will hold any expired/expiring domains to ransom for the astronomic sum of £90 5 minutes after you find out it is expiring. Don't hold your breath if you want them to renew domains for you as I have lost two valuable and essential TLD's through their shenanigans. Even after paying their ransom demand I did not get them back. For the general masses who want a simple to use service they are ok. But a… Read Full Review

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“Very satisfied with the response to the Service ticket”

Written on: 08/03/2014 by Brendanu215 (1 review written)

Thanks for the positive response. Satisfied with the response. We appreciate it very much. I would recommend to others definitely. … Read Full Review

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“Great service, great people, great support”

Written on: 07/03/2014 by Adisony499 (1 review written)

They gave me plenty information prior to making my purchase and at no point did it feel that they were acting in a robotic scripted manner in order to make a sale. They have very courteous staff who, unlike many companies, explain everything at a level that allows all the technical jargon to be understood easily. They also supply a great deal of genuinely useful information on their FAQs instead of all the usual nonsensical rubbish with plenty of community and external support available as… Read Full Review

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“Watch Your Wallet”

Written on: 06/03/2014 by RonaldHStanley (1 review written)

The initial registration price is competitive. You will need to manage your Domain carefully. Watch Out! When renewal time comes 123-reg will take cash from your Pay-Pal or Card without giving you notice and there's no refund once the cash is taken. On the other hand ... if you miss your renewal, for any reason, they can Park, Lock and Disconnect your Domain. You can perhaps get it back if you pay a ransom of £90 (or more?) to 123-reg. Or they may choose to sell it to a third party at their… Read Full Review

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“Cannot even get simple domain transfers done”

Written on: 05/03/2014 by Cason230 (1 review written)

I am simply transferring x2 domains from fasthosts over to 123 reg. It has been a total mess from start to finish. The .co.uk took nearly 3 days to transfer and had to be added to my account manually as it had got "stuck in the system". The .com is still not transferred and has been over a week now. I have sent multiple support tickets and had multiple live chat sessions and with no success. How hard can it be to transfer a couple of domains? I would not recommend 123reg, if your business… Read Full Review

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“PHP feedback form”

Written on: 02/03/2014 by Coughlin412 (1 review written)

I had a feedback form on my website which was not sending the information to my mailbox. I logged onto live support and within 10 minutes it was all sorted, great service!… Read Full Review

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“Highly Recommended and reliable sevoce”

Written on: 02/03/2014 by ivStiles244 (1 review written)

I have been using 123-reg for over 7 years and not once have I considered leaving them. Their prices are reasonable and by far the cheapest I have found. Their service is highly recommended and very reliable… Read Full Review

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“Good support service”

Written on: 01/03/2014 by TheManbear (1 review written)

Support managed to help me get my dedicated server upgraded where i seem to be having difficulties. staff was very patient and we had the problem fixed quickly… Read Full Review

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“Moving domains to 123-reg always seems a hassle”

Written on: 27/02/2014

I’ve used 123-Reg for a number of years and when buying domains with them there usually isn’t a problem. However when trying to move domains to them from elsewhere it never seems to go smoothly and always ends up having to contact support to sort out the transfer. This happens even when just transferring a domain between 123-Reg users. For a company who claim to be the top domain seller in the UK I’d expect them to do a better job of being able to deal with the simple task of transferring… Read Full Review

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“Excellent service as always”

Written on: 27/02/2014

Excellent service as always… Read Full Review

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“Good support”

Written on: 27/02/2014

Very quick response from customer services, answers supplied… Read Full Review

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“123-REG Support Team”

Written on: 27/02/2014

Although 123-reg is pretty straight forward to use, even for a non techie like myself, you always have a need to use technical support. I have used the 'quick chat' and 'raise a ticket' route with 123-reg and they have always been extremely helpful and always resolved my issues, which are usually down to my lack of knowledge. I cannot recommend them enough, along with the price you could not ask for more… Read Full Review

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“Support for my website”

Written on: 25/02/2014 by SamuraiSpirit (1 review written)

I chose 123-reg to host my website on the recommendation of a friend. It was the best thing I could have done. I built the website via a template based company and was having real problems in activating it and in addition I wanted to be able to make changes and have them display immediately. I was stuck through my lack of knowledge and understanding of the language and system. Like being in Outer Mongolia without a guide book! Deciding the phone was the best option I got through to the… Read Full Review

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“Personal & Very helpful.”

Written on: 24/02/2014 by BKindle (1 review written)

After having a disastrous experience with One.com, I reverted back to my backup choice, & I can't express just how glad I am for doing so! I was looking for a company with a personal touch; a human to speak to; & for advice on products & services. Contact Scroll down Phone Number! Simple! Upon phoning the number (I didn't have to wait in a queue) I was put through to very amicable & helpful [young?!] lady whose name I am not permitted to state here ("think of the sea!") but straight away she… Read Full Review

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“Stefana is very knowledgeable and should be promoted”

Written on: 24/02/2014 by LeesaAnthony (1 review written)

Excellent service that has been consistent since I began using 123-Reg years ago. I just can't fault it and this was consolidated through the efforts of Stefana who went the extra mile trying to help me with a problem that has worried me for the last few days to no end. Stefana systematically went through the process and found the solution. Great service and clear communication leads to a very very happy customer. Keep up the good work… Read Full Review

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