123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2084
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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“A+ Support Service”

Written on: 11/01/2015

The service is great and the support service for customers are is fantastic!… Read Full Review

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“Sticky sometimes but always solves”

Written on: 09/01/2015 by giForbes473 (1 review written)

Been with 123 for many years, since they bought Supanames. They've always been good to me at a competitive price, when things have gone wrong their support team have been there to help. Sometimes longer than I would like however they've always resolved the situation up till now. Thanks… Read Full Review

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“Good Support”

Written on: 05/01/2015 by jwStanton366 (1 review written)

They are always helpful when needed! I've just started my own website the first in quite sometime and they have helped when ever its needed. Polite, quick and most importantly successful in resolving any issues I've had so far! Keep it up guys… Read Full Review

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“Absolutely useless and hopeless”

Written on: 25/12/2014 by carsonshaun (2 reviews written)

If I could swear here I would use every expletive I could muster! What a pack of MONGRELS. Money grabbing Mongrels! They talk about service...NONE...they talk about support...NONE! We had domains and hosting initially made through a web designer... he was hopeless too... none of our billing and none of our booking systems were able to be applied to the web site and we couldnt get them to deal with us directly. So we informed them we would be sending our domains and hosting to another service… Read Full Review

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Webfusiononline's Response to carsonshaun's Review

Written on: 05/01/2015

Hello,

My name is Nerys and I work here at 123-reg. I would be happy to look into this for you. If you would like me to please confirm a ticket ID or domain name from your account and I will be in touch.

Regards,

Nerys

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Carsonshaun's reply to Webfusiononline's Comment

Written on: 06/01/2015

Nerys, thank you for your response however we are not interested. 123 REG cost us 10000's of baht in business. The reason we are not interested is that 123 REG showed that they were not interested. At least we have said so up front and with 24 hours.

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“Prompt Professional Support”

Written on: 24/12/2014 by Gabriellak85 (1 review written)

They were very helpful, when my domain was suspended following a change over. Highly recommended… Read Full Review

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“Fantastic Customer Support”

Written on: 23/12/2014

I just had an amazing experience with 123reg. Had several issues with installing a new website on their server and they resolved my issue as quick as they could and also made sure that they scanned the whole website for further issues and fixed them all. I was very impressed at how quickly they helped me and without any quibble which is very hard to come by with companies like this these days. Fantastic support was given my Alexandru. Thank you… Read Full Review

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“Brilliant! ”

Written on: 19/12/2014 by Aiden320 (1 review written)

Brilliant and prompt service!… Read Full Review

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“Amazingly helpful live-chat support”

Written on: 15/12/2014 by GordonReyes359 (1 review written)

At 15:40 today I contacted live chat as I needed to increase the size of my maximum file upload. Within a minute there was a response, and he dealt with all the complicated techy stuff. Can't praise him enough for being friendly and helpful… Read Full Review

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“Very Patient & Very Helpful Customer Service”

Written on: 10/12/2014

If you are a beginner of web hosting or self server management, 123-Reg has the great support that you can find. ( of course you've got to improve your skill as soon as possible :-)… Read Full Review

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“Good Chat service”

Written on: 08/12/2014 by Leonardoj433 (1 review written)

No one was available to help me when called the Tech Support line, so the only option I had was the online chat. Luckily they were very good!… Read Full Review

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“disaster instead of hosting”

Written on: 04/12/2014 by Harry1123reg (1 review written)

OK - 123-reg sucks - BECAUSE: As it turns out, the default settings on the server are for log files to grow infinitely. Not being a server guru, I would never guess that something like that needs to be set differently from the default setting. Needless to say, after a few months the logfiles are so huge that the server stops running. I open a support ticket, but after several hours no response. I have to wait until 9:00 AM until the support phones are answered. Fun enough now? All day, the… Read Full Review

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123Regonline's Response to Harry1123reg's Review

Written on: 05/12/2014

Hello,

I'm Nerys and I work here at 123-reg.

I am very keen to be able to look into the troubles you have experienced with your server and find out what we can do to improve the situation.

If you would like me to can you please provide a support ticket and I will be in touch further.

Regards,

Nerys

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“123reg webhosting”

Written on: 01/12/2014 by MRRK (1 review written)

We currently have a professional web hosting package with 123 Reg. We have been with them for less than two months now and we are already looking to leave if we don't receive service we deserve. Very often we can't log in to amend our website and many times the website doesn't even load. We had the site upload tested when it actually works and it's 2-7 seconds. We can only submit those silly tickets which mean nothing. 123 Reg always comes back with the solution which basically says that it's… Read Full Review

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“Amazing help with setting up vps”

Written on: 28/11/2014 by Keenani119 (1 review written)

I had to set up my vps and transfer my website across, i wouldnt of been able to do this without the help from your staff, they helped me through every stage and also helped setting up the dns settings. Once again i would like to say thank you to everyone who helped with this i wouldnt of been able to do it without you… Read Full Review

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“Very helpful support person”

Written on: 26/11/2014 by MarquesGriffith452 (1 review written)

Nothing too much trouble and very understanding. Alexandru had my problem resolved within minutes… Read Full Review

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“Very Helpful”

Written on: 22/11/2014 by kirstyoneill (1 review written)

Quick and very easy process. Only took 5 mins and I owned the domain, great value for money. Great help on live chat with re direction quierie . all done very quickly and efficiently up and running in 2 mins!! Would deco reccommend to anyone… Read Full Review

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“Professional, concise,succinct.”

Written on: 22/11/2014 by 438Simmons (1 review written)

Great service. Problem dressed immediately over live chat. Highly recommend this company… Read Full Review

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“Domain Name & Hosting Problems”

Written on: 20/11/2014 by re-chord (1 review written)

I have used 123reg for many years now without issue, and finally decided to use them for hosting as well as domain name procurement, after doing this i immediately found myself with a problem that i could not resolve, i used the online chat option for support and spoke with Alexandru who instantly not only saw the problem but also fixed it, all of which took less than five minutes, i will of course be using more features in the future, needless to say im very impressed with the service… Read Full Review

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“extremely helpful ”

Written on: 16/11/2014 by 60Robb (1 review written)

I needed help and thats exactly what i got :) fantastic customer support, couldnt wish for anything better… Read Full Review

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“Great Support”

Written on: 16/11/2014 by Penelope321 (1 review written)

Fast and detailed response and solved my issue straight away. Brilliant… Read Full Review

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“Domain name set up”

Written on: 11/11/2014 by soulconnexion (1 review written)

Having recently switched my domains to 123-reg they were quickly able to help me set everything up and it all worked in super quick time.Domain names were pointing correctly withing a few minutes. I just added a sub domain and was struggling to point it towards the correct folder so again i opened a support ticket and they quickly sorted it for me. I will glady recommend them to friends and colleagues having had poor results from my previous webhosts support department… Read Full Review

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