123-Reg - www.123-reg.co.uk Reviews

Click here if this is your business
★★★★☆
4.2 / 5
84% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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123-Reg - www.123-reg.co.uk

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“Was great for my small business. ”

Written on: 17/07/2014 by SladeColeman (1 review written)

Never a problem for me, worked great for my small website and was exactly what I needed. I've cancelled as I don't have a use for it anymore. Customer service was great… Read Full Review

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“Domain Nameserver”

Written on: 16/07/2014 by Lillianna361 (1 review written)

Was stuck on how to change my domain name server,live chat pointed me in the right direction, clear and concise. Was quick and effective… Read Full Review

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“Excellent service from Gabriel”

Written on: 15/07/2014 by Abdiel135 (1 review written)

I set up a website via a different provider than 123, and needed to link domains up so the website would point to the right place. It was all very complicated with different ip addresses etc, however within 60 seconds of speaking to Gabriel via webchat he had sorted out the situation and given me a timescale of when to expect the changes to have taken effect. Excellent service, surpassed my expectation on ease and quickness. Well done, highly recommend… Read Full Review

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“Not good after sales”

Written on: 15/07/2014 by MandyHarrington (4 reviews written)

I have used 123Reg for a few of my domain names because they are cheap but I decided to move elsewhere as their after sales care is awful! This is one company that's forgotten 'lead by example' if they are one of the biggest bring back traditional business models… Read Full Review

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“Brilliant customer support”

Written on: 15/07/2014 by Alina372 (1 review written)

Having recently contacted this company for support, have found them to respond very quickly and I have been delighted with their service. Also, when I first set up, the process was dealt with very quickly. Would definitely recommend others to use… Read Full Review

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“Outlook help for a Mac OS10.5”

Written on: 15/07/2014 by dfAshby415 (1 review written)

Brilliant Help. Thanks to Alexandru. Got me sorted out in no time… Read Full Review

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“Helpful”

Written on: 14/07/2014

They know their stuff and the adviser was very helpful in answering my questions… Read Full Review

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“Great help”

Written on: 08/07/2014 by directoryfindit (1 review written)

It is a pleasure doing business with 123 REG, I am about to transfer all my domains over to them, my .co.uk transfer was done in mins and when due for renew I even got a discount, but had a problem with my .com but after going onto chat and talking to an advisor within mins I had a email from them and the transfer approved became successfully. Great service keep up the personal touch 123 REG because you make it a pleasure doing business with you. Regards Glyn … Read Full Review

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“Great customer service and help”

Written on: 08/07/2014 by Vaughan37 (1 review written)

Used customer support a few times always been very helpful and solved my issues or just talked me through things I was struggling with. Thank you!… Read Full Review

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“Excellent Support”

Written on: 06/07/2014 by JaylenStanton64 (1 review written)

We had an issue with the company details and registering a domain. The quick online support chat feature helped us resolve this in minutes. Fantastic support, quick, clear and to the point. Thanks!… Read Full Review

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“Password Change”

Written on: 06/07/2014

When changing all my passwords something got out of sync. Then I wasn't able to login to the control panel. The support guy was very helpful and stayed with me beyond when the support lines should have closed. I was also impressed at how quickly my call was taken. Many thanks… Read Full Review

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“SQL Database crashed after a few months use”

Written on: 02/07/2014 by Terry418 (1 review written)

My SQL Database has crashed and so has my site, due to the Transaction Log file hitting the limit imposed by 123-reg. I've been trying to use support and Chat for 3 days now, but site still down. Surely they've seen this before? Online help - no help at all. Don't trust your business with them. … Read Full Review

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Webfusiononline's Comment

Written on: 04/07/2014

Good Morning, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to us, I will look into this further for you.

Kind Regards,

Daniel

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“Superb customer support”

Written on: 30/06/2014 by NualaOrton (1 review written)

I received an email with an invoice for the renewal of my domain name, but the website attached to the domain was cancelled last year and so I no longer needd the domain, but had already paid for it as it was on 'automatic renewal'. I emailed Customer Support who sorted it and refunded me within an hour! Fantastic service… Read Full Review

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“Live chat very helpful”

Written on: 28/06/2014

I had raised some support tickets but they did not answer my queries. I got in touch via live chat and operator was able to resolve my problem. Great being able to chat to a live human… Read Full Review

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“On Line Chat”

Written on: 28/06/2014 by CristalForsyth (1 review written)

You can contact on line chat who are very helpful in solving your problems for you… Read Full Review

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“Help with domain forwarding ”

Written on: 26/06/2014 by kblakeslee (1 review written)

He was very helpful, advised, and even made necessary changes for me. Thanks!… Read Full Review

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“Brilliant, speedy, knowledgable”

Written on: 26/06/2014

I am a total non techy website person who purchased my domain from 123 and wanted to point my domain to my website designed in WIX. As I have no clue what I am doing I used 123-reg live chat facility which was amazing! Quick, Efficient and very helpful, a non techy like me could get help quickly online and have my problem resolved practically straight away. I would not hesitate to recommend - thanks 123!… Read Full Review

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“Extremely quick and helpful”

Written on: 26/06/2014 by Adairyb224 (1 review written)

Got help with pointing my domain. Was sorted out in two minutes. Excellent!… Read Full Review

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“Fantastic service”

Written on: 26/06/2014 by dyBeach414 (1 review written)

I work within a customer facing role and understand you never get positive feedback, just negative so I would like to thank Gabriel for her help today. everything I needed was done quickly and efficiently. Thank you Gabriel… Read Full Review

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“Absolutely no advanced features and a crashy web server.”

Written on: 25/06/2014

123-REG is a good site for anyone to create a basic website... That's about it. For most people, that's all they need, but if you require to make custom PHP scripts and custom DNS records, then you're absolutely screwed. I've had to contact the customer support 5-6 times now, ranging from server down time, to DNS problems and PHP errors. I invited a friend onto the site... It crashed. I tried to write some custom PHP for the site, as a contact form... Can't do that. I tried to make some… Read Full Review

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