123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Problem involving me wrongly using capital I in...”

Written on: 08/08/2014 by Elaina104 (1 review written)

Problem involving me wrongly using capital I in Index.html. Spotted and fixed very promptly by the helpful 123reg guy first time… Read Full Review

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“Appalled at service and false promises”

Written on: 07/08/2014 by AshantiWright1972 (1 review written)

I began with a shared hosting package at 123-reg and was appalled at the speeds. With a content-less site, it was taking so long to load that I was timing out. This was not an issue specific to me and was happening for all users and for all shared hosting customers. I lost lots of customers as a result and discovered this was because overstuffed servers. Nevertheless, the customer service was good so I stuck with them. I was told the VPS servers would be quicker and when I mentioned I had no… Read Full Review

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Webfusiononline's Comment

Written on: 26/08/2014

Good Afternoon, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could comment details such as your Username or ticket number. I will look into this further for you.

Kind Regards,

Daniel

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“very helpful onine support”

Written on: 07/08/2014 by Crawfordye25 (1 review written)

just been chatting with online support agent with a problem regarding domain mapping to my web hosting the agent solved my problem quickly and efficiently… Read Full Review

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“Unnecessary & Aggressive”

Written on: 06/08/2014 by ttRice315 (1 review written)

Been with 123-reg some years. I have domains and associated email accounts with them. I received a most aggressive email this morning telling me that I must IMMEDIATELY change my password as it was insecure and that if I didn't comply my account would be closed in 14 days time. I duly contacted 123-reg, only to be told it was a genuine email and that my password was insecure and needs to meet the requirements set out in the email. And that it is to my "benefit" that I comply or have my account… Read Full Review

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Webfusiononline's Comment

Written on: 26/08/2014

Good Afternoon, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could comment details such as your Username or ticket number. I will look into this further for you.

Kind Regards,

Daniel

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“Cracking Service on a Sunday Afternoon”

Written on: 05/08/2014 by Holmespy432 (1 review written)

struggling with mail forwarding, the advisor was most helpful, answered all my questions, even the blonde ones. nice to know there's someone to help me if i need it on a sunday afternoon, the only time in my week i get to deal with this kind of stuff. i continue to be impressed with 123-reg.. Bex… Read Full Review

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“Very Helpful”

Written on: 05/08/2014 by O'Rourkeko85 (1 review written)

The live help service is a very valuable feature. I had a small issue that I needed help to resolve and was contacted within seconds of connecting. The professional I was assigned was very polite and helped me with my problem right away. The information they gave was accurate and just what I needed… Read Full Review

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“Helpful Support Team”

Written on: 04/08/2014 by 173Underwood (1 review written)

We contacted 123-reg support initially as we wanted to cancel an auto-renewal on one of our SSL Certificates. Although we were assured this had been done, it still renewed and we were billed for it and the payment deducted via Direct Debit, which was obviously not satisfactory. However, when we contacted 123-reg support again on the day we received the invoice and asked for a refund this was dealt with very promptly and efficiently and was resolved within an hour, hence the 4 stars despite the… Read Full Review

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“Great support and easy to use”

Written on: 02/08/2014 by caraperky (1 review written)

Fantastic value for money, the level of support is great. The online video tutorials are so easy to follow and if I ever get stuck I use the live chat function and they sort it out for me. It's meant I've been able to set up everything myself without having to pay someone to do it for me!… Read Full Review

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“My Thoughts on 123.Reg”

Written on: 02/08/2014 by Clactononseaholidays (1 review written)

I have tried a few other domain name suppliers in the past, problems. With 123.Reg you get exactly what you pay for, brilliant I have 4 domain names with them, and they are always willing and ready to help with any questions you may have. I went onto Live Chat this morning, really nice helpful guy. He told me where I had gone wrong (my fault)and sorted it for me. Gone are the days of... you've bought it, tough luck. I personally can't speak highly enough of 123.reg Where would my… Read Full Review

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“GREAT ONLINE WEBSITE BUILDER SUPPORT”

Written on: 02/08/2014 by GlennCantuItalian264 (1 review written)

GREAT ONLINE WEBSITE BUILDER SUPPORT… Read Full Review

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“Customer service always spot on”

Written on: 31/07/2014 by BlakeGriffith (1 review written)

I've been with 123-reg for years and like all service providers there are occasionally minor problems. If ever this is the case the customer service is always fast and personal and gets everything sorted. They are quick to sort the problem, always polite and efficient and actually read what you say rather than mailing you a template answer. Any problems are very rare and minor and always easily fixed with the instructions provided. Thanks 123-reg!!… Read Full Review

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“Great price, Excellant Support”

Written on: 30/07/2014

Bought domain and Wildcard SSL certificates, good price and great support… Read Full Review

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“wordpress issues”

Written on: 28/07/2014 by graftonw (2 reviews written)

soreen helped me out very rapidly and got the job done and wordpress installed many thanks!… Read Full Review

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“the best live chat support”

Written on: 28/07/2014 by rhomeen (1 review written)

Every time I had a query, the live chat support was available to answer my question quickly. My knowledge is very low regarding website hosting, but the help from 123-reg was amazing and helped me through my process. I definitely recommend 123-reg if you want to purchase a domain or anything. My mistake was to create my website from another site, and just bought my domain from 123-reg. I should have come here from the start. P.s. Regarding their prices, I had done my research, and 123-reg… Read Full Review

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“online chat”

Written on: 28/07/2014 by 26Pereira (1 review written)

all i can say is the online chat helplne is great and very helpful… Read Full Review

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“very good customer support”

Written on: 27/07/2014 by Tristan324 (1 review written)

Had problem with emails, but they chatted with me, and now all sorted… Read Full Review

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“unbelievable service”

Written on: 26/07/2014 by clarefisher (1 review written)

first site that came up on search engine....saw the star rating and went with it! good priced services and very helpful staff....really went above and beyond as i am not great with computers… Read Full Review

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“Login details retrieved”

Written on: 26/07/2014 by staggdesign (1 review written)

Had problems logging in due to a change in email address etc. I had a good live chat with Alexandru who was very helpful and got me back into the system within minutes. Now I can manage me domain once again. Many thanks for your help… Read Full Review

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“Marian was so helpful in supporting the SSL...”

Written on: 23/07/2014 by 352McDaniel (1 review written)

Marian was so helpful in supporting the SSL certificate installation. This would have been a nightmare for me if this has to be done manually from my end. Really appreciate all the work:)… Read Full Review

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“Live Chat support is Great!”

Written on: 21/07/2014 by qeBrooks74 (1 review written)

Today I chatted with Gabriel, we go to the bottom of issue I had where I had made a typing error, this was quickly rectified in just a couple of minutes. Gabriel then helped me finish off the whole process that saved me waiting for emails to be issued… Read Full Review

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