123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Great VPS support”

Written on: 01/09/2014

Our support assistant's name is Marian and he was a great help for our problem with an external domain to be pointed to our VPS on 123-reg. Keep up the good work!… Read Full Review

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“customer service”

Written on: 27/08/2014 by Sullivan199 (1 review written)

the customer service so far has proven to be excellent. unlike my last provider, they are able to identify problems and solve them immediately. i changed from eukhost.com to 123 to improve communication with support and I'm really pleased I chose to move to a better company that provides a very good service… Read Full Review

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“Excellent support”

Written on: 25/08/2014

Just finished receiving support for an SSL issue on my Domain. Once again fantastic and prompt support as always!!… Read Full Review

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“A happy customer so far”

Written on: 22/08/2014 by RiverSpears251 (1 review written)

Has several websites hosting with hostway and godaddy. Wish I can try 123-reg earlier as their customer service is the best among all. I like their online chat option which is very convenient. I am now aiming to switch all my sites to 123-Reg as they are the only one that seems to care about their customers. Also unlike godaddy, they are not sending you all those junk mails every week!… Read Full Review

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“Assistance with email set up”

Written on: 20/08/2014 by LisaMarshall133 (1 review written)

I recently transferred my domain name over to 123 Reg from another provider and was having some difficulty setting up my new mailbox, which needed to be working ASAP due to being an active email account. The 123 Reg support team were quick to answer my enquiries through the support 'ticket' system to explain what I needed to do to make it a quick and easy process and arranged an immediate refund for an extra mailbox I'd paid for in error. Thanks for your help, great to know there is a good… Read Full Review

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“Very friendly and quick response time”

Written on: 19/08/2014

i had a ht access issue which i didn't really understand very much so my way of explaining it to the support team may of sounded really strange but none the less they resolved my issue very quickly and was highly knowledgeable. Honestly they make it look like childs play… Read Full Review

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“Great Service”

Written on: 18/08/2014 by 200Huffman (1 review written)

Fast, helpful advice. Excellent service… Read Full Review

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“A service that's such a lifeline to a novice like me!”

Written on: 17/08/2014

It's just great to be able to get help without having to hang on for hours to get someone on the phone, only to then panic cos I don't always understand the jargon.... live chat is wonderful and the 123-reg live chat is particularly good. It has the categories to choose from first, and then a very helpful person on the other side who has oodles of patience, so I don't feel as useless as I thought. I had changed my password yesterday, but today the problem was that although I was receiving… Read Full Review

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“prompt response and knowledgable lady - brilliant service ”

Written on: 15/08/2014 by McGeezq292 (1 review written)

Very quick response when I asked for help. Brilliant and specific answers. Friendly and just really helpful and especially as its so late at night, I didn't think I'd get a response til Monday. Very pleased… Read Full Review

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“Live Chat help really useful feature”

Written on: 14/08/2014 by ZaireDaniels191 (1 review written)

I used the Live Chat help to answer a question I had about my email account and the operative was very knowledgeable, friendly and quick to respond to my query. A great job… Read Full Review

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“So Far, So Good”

Written on: 09/08/2014 by ayWhalen171 (1 review written)

Smooth transfers, account setup, Wordpress setup and integration. And also good and pretty quick support when I had a query for some php/wp config… Read Full Review

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“DONT make me a website”

Written on: 08/08/2014 by Arturov442 (1 review written)

A couple of months ago I purchased 123-reg site builder which I was very happy with, then I get a phone call from craig something asking if everything is ok and trying to sell me a new product called make me a website. I told him straight away I wasn't interested in having some make a site for me but he carried on saying he could drop the price and take off fees other people have to pay. In the end I put the phone down on him because he wouldn't shut up, I felt like the whole thing was very… Read Full Review

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Amrita123's Comment

Written on: 22/08/2014

Dear sir/madam,

My name is Amrita and I am a representative here at 123-Reg.

I am sorry to hear about your negative experience and I assure you that we don't condone these practices.

Please may we obtain your ticket number/domain name so we can investigate this further for you.

Regards,

Amrita

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“Problem involving me wrongly using capital I in...”

Written on: 08/08/2014 by Elaina104 (1 review written)

Problem involving me wrongly using capital I in Index.html. Spotted and fixed very promptly by the helpful 123reg guy first time… Read Full Review

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“Appalled at service and false promises”

Written on: 07/08/2014 by AshantiWright1972 (1 review written)

I began with a shared hosting package at 123-reg and was appalled at the speeds. With a content-less site, it was taking so long to load that I was timing out. This was not an issue specific to me and was happening for all users and for all shared hosting customers. I lost lots of customers as a result and discovered this was because overstuffed servers. Nevertheless, the customer service was good so I stuck with them. I was told the VPS servers would be quicker and when I mentioned I had no… Read Full Review

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Webfusiononline's Comment

Written on: 26/08/2014

Good Afternoon, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could comment details such as your Username or ticket number. I will look into this further for you.

Kind Regards,

Daniel

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“very helpful onine support”

Written on: 07/08/2014 by Crawfordye25 (1 review written)

just been chatting with online support agent with a problem regarding domain mapping to my web hosting the agent solved my problem quickly and efficiently… Read Full Review

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“Unnecessary & Aggressive”

Written on: 06/08/2014 by ttRice315 (1 review written)

Been with 123-reg some years. I have domains and associated email accounts with them. I received a most aggressive email this morning telling me that I must IMMEDIATELY change my password as it was insecure and that if I didn't comply my account would be closed in 14 days time. I duly contacted 123-reg, only to be told it was a genuine email and that my password was insecure and needs to meet the requirements set out in the email. And that it is to my "benefit" that I comply or have my account… Read Full Review

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Webfusiononline's Comment

Written on: 26/08/2014

Good Afternoon, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could comment details such as your Username or ticket number. I will look into this further for you.

Kind Regards,

Daniel

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“Cracking Service on a Sunday Afternoon”

Written on: 05/08/2014 by Holmespy432 (1 review written)

struggling with mail forwarding, the advisor was most helpful, answered all my questions, even the blonde ones. nice to know there's someone to help me if i need it on a sunday afternoon, the only time in my week i get to deal with this kind of stuff. i continue to be impressed with 123-reg.. Bex… Read Full Review

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“Very Helpful”

Written on: 05/08/2014 by O'Rourkeko85 (1 review written)

The live help service is a very valuable feature. I had a small issue that I needed help to resolve and was contacted within seconds of connecting. The professional I was assigned was very polite and helped me with my problem right away. The information they gave was accurate and just what I needed… Read Full Review

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“Helpful Support Team”

Written on: 04/08/2014 by 173Underwood (1 review written)

We contacted 123-reg support initially as we wanted to cancel an auto-renewal on one of our SSL Certificates. Although we were assured this had been done, it still renewed and we were billed for it and the payment deducted via Direct Debit, which was obviously not satisfactory. However, when we contacted 123-reg support again on the day we received the invoice and asked for a refund this was dealt with very promptly and efficiently and was resolved within an hour, hence the 4 stars despite the… Read Full Review

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“Great support and easy to use”

Written on: 02/08/2014 by caraperky (1 review written)

Fantastic value for money, the level of support is great. The online video tutorials are so easy to follow and if I ever get stuck I use the live chat function and they sort it out for me. It's meant I've been able to set up everything myself without having to pay someone to do it for me!… Read Full Review

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