123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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123-Reg - www.123-reg.co.uk

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“Expensive, poor support and difficult to leave.”

Written on: 13/05/2014 by Schroeder460 (1 review written)

The company seems to rely on referrals, for which they pay a fee and, as a result, you pay a premium for the company and the referrer - more than any other host. They also charge separately for domain hosting and email services, so if you cancel one, make sure you cancel the other or you will be charged anyway, even though they do not actually do anything for the money. You also cannot cancel prior to an invoice being issued and it then takes 3 weeks for the money to be returned… Read Full Review

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“Help with email and other problems”

Written on: 08/05/2014 by 354Floyd (1 review written)

First class service and help. Saved me a lot of time and messing about… Read Full Review

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“Avoid them like the plague”

Written on: 07/05/2014 by Kasenp356 (1 review written)

They charged me £59.99 for a domain that I no longer wanted. It was on back-order but they didn't bother contacting me prior to charging me for it, now they refuse to give me my money back. I therefore started to remove all my domains from them and now they have locked my account and refuse to speak to me. They will be hearing from my lawyer in due course. The prices are VERY VERY cheap but now I understand why as they charge you if you want to leave them!!! Avoid them like the plaque… Read Full Review

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“Absolutely Terrible, Avoid at All Costs! ”

Written on: 07/05/2014 by DAV12129206 (1 review written)

I have been with 123-Reg for about 5 years now, but over the last year or so i have had a terrible experience with them. The hosting is shocking e.g. site is slow and there are issues very frequently! As well as this the customer support members are rude and unhelpful! AVOID 123-REG… Read Full Review

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“Online chat support really helpful FTP file size limit”

Written on: 07/05/2014

I used online chat support to find out about any FTP (hosting) file size limitations, for example I'm using digital displays and the software creates a 'package' which can be several GB 1-20GB of data rolled into 1 'package' file which contains many images, videos and misc files to display content on TVs connected to iPads or computers. The only limitation was 100,000 files - then I'd have to start looking at bigger VPS (virtual private server) package. Helpful to know before I purchased… Read Full Review

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“Real time, Online help with sub domain problem”

Written on: 05/05/2014 by jhYoung183 (1 review written)

Absolutely fantastic I was pulling my hair out until I did a online chat with a person who told me about my mistake and fixed it for me whilst answering my concerns Couldent be any better … Read Full Review

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“Superb customer service”

Written on: 05/05/2014 by Purejoy (1 review written)

I recently had a query with reference to one of my accounts. Unwittingly I had renewed an account that should have been cancelled. A note was sent via their On Line Support Centre, which was acknowledged and answered very quickly. After providing them with the further information they required, much to my surprise as it was my error not theirs, a full refund was made to my PayPal account. I have no hesitation in recommending 123-Reg.co.uk as , in my opinion, it is the manner in which a firm… Read Full Review

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“Changing the DNS after rebuilding our Church Website”

Written on: 02/05/2014 by ChurchWebAdmin (1 review written)

I successfully changed the DNS but needed a some reassurance on a couple of matters. Your member of staff on CHAT was extremely helpful and patient in explaining two things which I was enquiring about. She also answered my question in relation to hosting, which I had been unsure about. Thank you for your excellent service and customer support… Read Full Review

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“VPS & Domains”

Written on: 30/04/2014 by larkum (1 review written)

I have been a Customer of 123-reg.co.uk for about 6 years Up until now I have only used for Domain Name hosing and there DNS servers. I have just bought a VPS, I went for them as its all under 1 roof, and at an affordable price, with good reviews for what I could find on there VPS's. There are cheaper options out there, but I find if a service is worth paying for then pay it. I have trailed 3 VPS companies before 123-reg and they all let me down. The Key Feature that makes 123-reg better is… Read Full Review

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“moving to 123reg from another supplier”

Written on: 25/04/2014 by Davies179 (1 review written)

I've always used 123reg and have been very happy one of clients uses another supplier and what to migrate to us. After nine weeks of getting the runaround from the other supplier I gave, stopped following their stupid back to front transfer idea. Having approached 123reg for help they made it their mission to get everything in order, the service was quick without fuss and we're how after only 4 days up and running. BIG thank you to the 123 reg support team. from all at UKP kind regards … Read Full Review

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“Online Chat Support”

Written on: 25/04/2014 by zmMatthews456 (1 review written)

The advisor @ 123reg online chat support was amazing today. My problem which would have taken me a day to set up was sort in a matter of minutes. You can't put a price on service like that... worth a years subscription on its own Thanks Margaret... Maws Medical Hygiene… Read Full Review

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“great service”

Written on: 24/04/2014 by tllewellin (2 reviews written)

I have used 123reg for a number of years now and found the service both economical with high quality service, responses to queries are answered quickly even over the Easter holiday, great service and fantastic value… Read Full Review

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“On Line Chat Support”

Written on: 21/04/2014 by Heidy83 (1 review written)

Gabriel at 123 Reg was clear and explicit in the advice given. I was able to follow the instructions with ease and I managed to manage my domain mapping it after I had created an additional folder in my File manager. Great service… Read Full Review

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“DNS”

Written on: 19/04/2014

Very good, patient and helpful… Read Full Review

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“got there in the end”

Written on: 17/04/2014 by Sharpe493 (1 review written)

had an issue with our ssl key and plesk and could not get it to work, finally got put over to a senior tech and they helped rekey our cert. we finally got it installed and picked up by the domain after a struggle but we got there.. thank you for your patients and the help teaching me how to sort this in the future. the process to rekey the ssl could have been easier other providers give you the ability to do this yourself but with 123 you have to submit a support case or chat to them via… Read Full Review

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“recurring billing stays on deleted domains”

Written on: 15/04/2014 by jasnw (8 reviews written)

I used to think 123-reg was ok until recently when they charged me for a service on a domain THAT I DON'T OWN! I flagged this on 123-support and RECEIVED NO RESPONSE So after 3 working days of no response I flagged it with Paypal. My money was refunded. Then 123-reg suspended my account, forcing me to pay a £12.50 PUNITIVE CHARGE PLUS THE AMOUNT FOR THE SERVICE FOR A DOMAIN THAT I DO NOT OWN to get my account back… Read Full Review

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“A Very fast Support”

Written on: 14/04/2014

I've been using ISPs since the internet began - I've never seen such a fast support service - the chat function (once available is real time and the response (fixing the problems) is almost realtime as well! Well done 123!… Read Full Review

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“Great Customer Support”

Written on: 13/04/2014 by ukjester (3 reviews written)

I have been with 123-reg for a couple of years now and for the vast majority of that time I haven't had any problems with the services provided. On the few occasions that I have had to email customer support (usually just questions, not actual problems) they have replied quickly, courteously and effectively. I have moved all of my domain names to 123-reg now and would highly recommend them to anyone considering registering a domain name. I haven't yet tried one of their hosting plans but I am… Read Full Review

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“123-REG support Live Chat”

Written on: 13/04/2014 by AliyaThompson (1 review written)

Not many words are needed for this review, this initial sentence is just to give this review some content and purely to get past the 'poor quality' red bar at the bottom of the review window. This service can be summed up in just one word: Excellent!! ...and yes, I am happy to put my name to this review: Daniel D'Laine … Read Full Review

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“Online Live Chat Support”

Written on: 08/04/2014 by andygclark (1 review written)

I have now twice had occasion to use the above service provided by 123-reg. On both occasions the responses were fast and accurate enabling me to resolve my issues in minutes. If you have a problem then I cannot recommend this service highly enough… Read Full Review

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