123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2079
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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“happy with service”

Written on: 01/03/2015 by BraylenGarner (1 review written)

The service if good, The staff are helpful when I have any issues. I am happy with 123-reg as my website host… Read Full Review

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“Very Helpful”

Written on: 01/03/2015 by DonavanPatterson (1 review written)

I found the live Chat to be most efficient and helpful in producing my website which was also very easy to produce many thanks 123 … Read Full Review

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“Helpful as always!”

Written on: 27/02/2015 by dqAnderson298 (1 review written)

I always receive great help and efficient service across all departments, today it was technical help with domain transfers and accounts with payment via my credit card and this is the reason I have now transferred all of my domains to 123-Reg… Read Full Review

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“Tolerant ! Exceptional ! Technical Customer service !”

Written on: 26/02/2015 by LillianMcLain278 (1 review written)

She provided the most Exceptional Customer service Ever ! I will definitely recommend the service ! Thank you ! … Read Full Review

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“Excellent!!!”

Written on: 21/02/2015

This really was a brilliant service, especially the live chat. They was really helpful and friendly. I would definitely give them 5 out of 5 stars and would reccomend to all the family, friends and business. I can't think what I didn't like. I would like to thank Vladut for all of his help in two, yes two, live chats in the space of an hour! 100% the best domain registar… Read Full Review

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“dodging customer service”

Written on: 18/02/2015 by Lauris (2 reviews written)

Another site that is doing whatever they can, so that it would be as hard as possible to reach any human in resolving problems. Why can not they send an email telling my renewal is due in 7 days, do you want to keep it or cancel. Now I have to chase my money back and ask for a refund and cancel my agreement. WE ALL HAVE RIGHT TO CANCEL RENEWALS FOR QUITE SOME TIME AND GET OUR MONEY BACK… Read Full Review

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123Regonline's Response to Lauris's Review

Written on: 24/02/2015

Hello,

My name is Nerys and I work here at 123-reg.

I would like to assist you with this matter. We have renewal reminders which are sent out to all of our customers to advise of upcoming renewals, and help each of our customers to manage their accounts. I am keen to look further into your particular problem and the reminders for your products, to find out what has happened and resolve any issues that are still outstanding. If you would like me to, please let me know a domain name or support ticket ID and I will be in touch.

regards,

Nerys

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“Always brilliant”

Written on: 18/02/2015 by eeKilgore1977 (1 review written)

Always brilliant, the online chat is a god send. Thanks so much for your help and patience… Read Full Review

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“Fast and effective”

Written on: 08/02/2015 by 219Lindsay (1 review written)

Marian was extremely fast and effective with my request and fixed my issue in seconds. Great customer service. Many thanks… Read Full Review

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“Amazing turnaround”

Written on: 06/02/2015 by Woodph333 (1 review written)

Despite the initial problem due to receiving an e-mail about one of my domains being expired, despite being invoiced for it and paid for it, the support team sorted it out and, albeit the reason was due to the domain being on a "legacy" server, which in itself is a little worrying ongoing, they sorted it out within a couple of hours and the domain didn't suffer any adverse effects, Really great work by the people at webfusion who, despite the issue in the first place managed to sort things… Read Full Review

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“Big Joke”

Written on: 31/01/2015 by Holderdt1 (1 review written)

When trying to process a payment it wants to throw me out and has blocked my card, THANKS 123-REG. When contacting support for this i get the option to call or live chat but the ticket is greyed out. The live chat box shows as unavailable so then i click call which clearly stats "We staff our lines 9:00 am to 7:00 pm Monday to Friday." ITS A SATURDAY SO WHY YOU OFFERING THIS TO ME. For a website company this is bit of a joke. Atleast Go Daddy offer support regardless of it being overseas… Read Full Review

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123Regonline's Comment

Written on: 06/02/2015

Hello,

I'm Nerys and I work here at 123-reg. I would really like to look into this for you and also find out what has gone wrong with the contact options. If you can provide a domain name or support ticket ID I will be in touch further.

Regards,

Nerys

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“Assisting a novice”

Written on: 31/01/2015 by Woodardei1964 (1 review written)

Being a total novice to anything IT I was dealt with patiently and professionally. Where I failed to grasp anything then Cezar the on line help carried the work out for me. I never normally go on line for help in this manner but I recommend this to anyone no matter what your ability is. … Read Full Review

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“Top class website creation tools”

Written on: 31/01/2015 by Greysond339 (1 review written)

I would recommend this to anyone out there who would like to start up any online business, as there is a number of tools which can help you along the way. The support people are always on hand to help whenever you require them via phone or the website. They could maybe in the future provide more widgets to make the site more dynamic. I would use them again if I had to without a doubt… Read Full Review

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“Cezar was amazing!”

Written on: 30/01/2015 by amiebol (1 review written)

This guy helped me with my PHP upload file size issue in about 30 seconds flat. Totally brilliant. Understood my rookie vocab and complete cluelessness. Very very impressed. Also, super polite but succinct… Read Full Review

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“Alexandru in Support is AMAZING!!!!”

Written on: 29/01/2015 by Cullenf34 (1 review written)

I have spoken with 123 reg alot with regards to several issues, issues really that are down to my inexperience, usually we get referred to a helpful article or blog however today Alexandru spent two hours on the live chat with us, help point domains to different hosting, assisted in adding new domains and taken old away! The best customer experience I have ever come across! The products we use are several shared hosting platforms and the VPS! both do the trick for us but this review is solely… Read Full Review

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“Watch out for the small print”

Written on: 19/01/2015 by Dave_123_456 (1 review written)

123reg now charge £9.99 plus VAT to change the Tag of uk domain name if you want to transfer it away from them, even though they promised that they wouldn't do this in all their advertising material. Shameless, avoid at all costs. Heart Internet are a much better company. … Read Full Review

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“A+ Support Service”

Written on: 11/01/2015

The service is great and the support service for customers are is fantastic!… Read Full Review

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“Sticky sometimes but always solves”

Written on: 09/01/2015 by giForbes473 (1 review written)

Been with 123 for many years, since they bought Supanames. They've always been good to me at a competitive price, when things have gone wrong their support team have been there to help. Sometimes longer than I would like however they've always resolved the situation up till now. Thanks… Read Full Review

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“Good Support”

Written on: 05/01/2015 by jwStanton366 (1 review written)

They are always helpful when needed! I've just started my own website the first in quite sometime and they have helped when ever its needed. Polite, quick and most importantly successful in resolving any issues I've had so far! Keep it up guys… Read Full Review

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“Absolutely useless and hopeless”

Written on: 25/12/2014 by carsonshaun (2 reviews written)

If I could swear here I would use every expletive I could muster! What a pack of MONGRELS. Money grabbing Mongrels! They talk about service...NONE...they talk about support...NONE! We had domains and hosting initially made through a web designer... he was hopeless too... none of our billing and none of our booking systems were able to be applied to the web site and we couldnt get them to deal with us directly. So we informed them we would be sending our domains and hosting to another service… Read Full Review

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Webfusiononline's Response to carsonshaun's Review

Written on: 05/01/2015

Hello,

My name is Nerys and I work here at 123-reg. I would be happy to look into this for you. If you would like me to please confirm a ticket ID or domain name from your account and I will be in touch.

Regards,

Nerys

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Carsonshaun's reply to Webfusiononline's Comment

Written on: 06/01/2015

Nerys, thank you for your response however we are not interested. 123 REG cost us 10000's of baht in business. The reason we are not interested is that 123 REG showed that they were not interested. At least we have said so up front and with 24 hours.

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“Prompt Professional Support”

Written on: 24/12/2014 by Gabriellak85 (1 review written)

They were very helpful, when my domain was suspended following a change over. Highly recommended… Read Full Review

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