123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
83.8% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“looking for a uk based host with support you can rely on”

Written on: 23/09/2014 by nwSlattery1987 (1 review written)

i was referred to 123 by a friend who has a site she is more than happy with. i had a live chat with someone at 123 and asked lots of questions. they were more than happy to answer all of them, im a complete beginner as far as websites are concerned. i am happy enough with the answers that im going to have a good look at the different options and im more than likely going to have 123 as my host. the packages seem to be priced fairly and i can upgrade with ease or if i need to i can pay… Read Full Review

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“mapping issue effectively sorted”

Written on: 22/09/2014 by Penny23 (1 review written)

Mapping issue - various people at first-level support friendly and helpful but issue wasn't fixed - as soon as escalated to second-level support there was swift resolution (have dealt with second-level support at 123-reg more than once and they seem to be very much on the ball). Good outcome… Read Full Review

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“Super fast service from 123-reg”

Written on: 19/09/2014 by Jerry219 (1 review written)

I have used InstantSite to create a website and have gradually expanded it's contents over the last four years or so. I recently came across a problem whereby some search engines would 'find' an old, out of date page. At around 11.30 p.m. one evening, I described the problem to the support desk via email and went to bed. The following morning, I checked emails and found that one had come in from the support centre at 8.33 a.m.- problem solved! I'm really impressed with the speed of response and… Read Full Review

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“Help with MYSQL and WordPress install”

Written on: 17/09/2014

Marian at 123-reg was extremely helpful and resolved my problem. The process was somewhat detailed involving an upload of all necessary files and a full reinstall. All was supported very professionally and clearly using the chat service. Very much appreciated. There was nothing to criticise… Read Full Review

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“Quick & friendly service”

Written on: 17/09/2014

I went onto the live chat to request a cancellation & refund of an email account that I no longer needed. The live chat created a ticket for me within a few minutes, and within less than half an hour, I got a confirmation that a refund had been issued. Prompt and friendly service!… Read Full Review

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“Superb Online Chat and resolution assistance”

Written on: 16/09/2014 by SpartanMedia (1 review written)

I logged into online chat support to assist with a domain transfer and mapping issue. Marian was extremely helpful and gave me all of the correct guidance as well as stepping in and completing the final parts internally. Everything was sorted out perfectly and I got the resolution I required first time without any hassle. This is exactly the kind of support required for any issue and I wouldn't hesitate to recommend 123-reg to anyone else… Read Full Review

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“I had absolutely no issues with my personalised...”

Written on: 13/09/2014 by Ballzx376 (1 review written)

I had absolutely no issues with my personalised domain. I had a problem with automatic renewal and money being taken but the issue was looked into and resolved within hours of my support ticket being opened. I appreciated the speedy and attentive customer service… Read Full Review

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“Amazing support!!!!”

Written on: 13/09/2014 by NolanKane (1 review written)

I have recently registered a website and have taken advantage of the great web builder package 123-Reg offer. It was straight forward and intuitive to use. I had a problem with a single line of text and its formatting so I contacted the live chat support. I cannot recommend or praise this service highly enough. They immediately responded, took time to understand the problem and then went away and fixed it. So simple and really superb customer service. I wouldn't hesitate to recommend to… Read Full Review

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“WordPress issues”

Written on: 13/09/2014 by Warnerwh421 (1 review written)

I am new to WordPress websites and encountered major problems after upgrading my website. The 123 team were able to respond quickly and in a manner that a novice like myself could understand. I would be lost without them… Read Full Review

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“Very helpfull”

Written on: 06/09/2014 by Godz23 (2 reviews written)

I used this domain provider for a year. Very easy manager and with great customer service agents, its not hard to see why so many people choose this company. I highly recommend this web hosting company to anyone… Read Full Review

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“needed help repointing a domain ”

Written on: 06/09/2014 by Johnsonoj373 (1 review written)

The advisor was quick,concise and ever so helpful and guided me quickly and efficiently to resolve my online issue. Thank you again you are a rockstar… Read Full Review

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“Great VPS support”

Written on: 01/09/2014

Our support assistant's name is Marian and he was a great help for our problem with an external domain to be pointed to our VPS on 123-reg. Keep up the good work!… Read Full Review

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“customer service”

Written on: 27/08/2014 by Sullivan199 (1 review written)

the customer service so far has proven to be excellent. unlike my last provider, they are able to identify problems and solve them immediately. i changed from eukhost.com to 123 to improve communication with support and I'm really pleased I chose to move to a better company that provides a very good service… Read Full Review

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“Excellent support”

Written on: 25/08/2014

Just finished receiving support for an SSL issue on my Domain. Once again fantastic and prompt support as always!!… Read Full Review

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“A happy customer so far”

Written on: 22/08/2014 by RiverSpears251 (1 review written)

Has several websites hosting with hostway and godaddy. Wish I can try 123-reg earlier as their customer service is the best among all. I like their online chat option which is very convenient. I am now aiming to switch all my sites to 123-Reg as they are the only one that seems to care about their customers. Also unlike godaddy, they are not sending you all those junk mails every week!… Read Full Review

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“Assistance with email set up”

Written on: 20/08/2014 by LisaMarshall133 (1 review written)

I recently transferred my domain name over to 123 Reg from another provider and was having some difficulty setting up my new mailbox, which needed to be working ASAP due to being an active email account. The 123 Reg support team were quick to answer my enquiries through the support 'ticket' system to explain what I needed to do to make it a quick and easy process and arranged an immediate refund for an extra mailbox I'd paid for in error. Thanks for your help, great to know there is a good… Read Full Review

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“Very friendly and quick response time”

Written on: 19/08/2014

i had a ht access issue which i didn't really understand very much so my way of explaining it to the support team may of sounded really strange but none the less they resolved my issue very quickly and was highly knowledgeable. Honestly they make it look like childs play… Read Full Review

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“Great Service”

Written on: 18/08/2014 by 200Huffman (1 review written)

Fast, helpful advice. Excellent service… Read Full Review

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“A service that's such a lifeline to a novice like me!”

Written on: 17/08/2014

It's just great to be able to get help without having to hang on for hours to get someone on the phone, only to then panic cos I don't always understand the jargon.... live chat is wonderful and the 123-reg live chat is particularly good. It has the categories to choose from first, and then a very helpful person on the other side who has oodles of patience, so I don't feel as useless as I thought. I had changed my password yesterday, but today the problem was that although I was receiving… Read Full Review

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“prompt response and knowledgable lady - brilliant service ”

Written on: 15/08/2014 by McGeezq292 (1 review written)

Very quick response when I asked for help. Brilliant and specific answers. Friendly and just really helpful and especially as its so late at night, I didn't think I'd get a response til Monday. Very pleased… Read Full Review

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123-reg.co.uk