123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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123-Reg - www.123-reg.co.uk

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“Extremely helpful!”

Written on: 05/10/2014

I was a little wary at having to contact a member of staff for help, but I am so pleased I did. The agent responded very quickly and within half an hour my query had been resolved better than I could have imagined. The agent put me at my ease and was very friendly. I will not hesitate to use this service again should I ever need to. Thanks 123!… Read Full Review

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“Excellent prompt chat support, even on a Saturday!”

Written on: 04/10/2014 by HonestEvie (1 review written)

As it was a Saturday, I found the online live-chat with a member of the support team extremely helpful in addressing my problem. The customer assistant was very polite, patient and helpful. They even gave me the links, via chat, to take me to the web pages relevant to my account queries and the processes I needed help with finding. The coordination between our chat and my referring to these other internet pages made things so much easier than me trying to take all of that information in over… Read Full Review

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“No Perfect but Not that Bad”

Written on: 03/10/2014 by Brendae401 (1 review written)

I have used 123-reg for many years as they were one of only a few hosting companies which offered payment via paypal when I started. Since then there have been ups and downs; server down time, payment problems, issues over automatic hosting renewal but in truth some of these issues I have experienced with other web hosts as well. What I will say is that if you have a problem and follow the procedures of filling in a support query with as much detail as possible they will do their best to get it… Read Full Review

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“Fabulously helpful.”

Written on: 01/10/2014 by Marisolu58 (1 review written)

My operator was there really speedily to help and respond to me. My queries were answered promptly and was most helpful. I didn't feel stupid at all, as I am new to all of this! Thanks x… Read Full Review

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“Response is fast”

Written on: 29/09/2014 by 138Lopez (1 review written)

Respond to queries is fast and efficient, the person that dealt with my query was also professional and pleasant. … Read Full Review

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“Excellent Customer Service and Help”

Written on: 28/09/2014 by Psalm91 (1 review written)

I have been with 123-Reg since 2011 and at that time had little knowledge of what to do or how to do it. The Help Desk and Customer Service helped me through all the things I didn't know, didn't laugh at my questions and helped me produce a page that I really wanted. I would highly recommend 123-Reg… Read Full Review

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“Script support from Sorin”

Written on: 28/09/2014

I needed optimization by support in the form of confirming some scripts that I wanted to add to the server. I found Sorin both helpful and knowledgeable - well done!… Read Full Review

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“Prompt service”

Written on: 28/09/2014 by yuFitzsimmons248 (1 review written)

Had a problem with uploading to the remote server. All emails were replied to within a few hours. Great service! The problem was eventually solved - I had to do some detective work but the prompts and hints from the tech team certainly helped. Friendly staff - good customer service!… Read Full Review

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“Extremely friendly, efficient, informative and affordable.”

Written on: 24/09/2014 by Jakepm (1 review written)

I have been using 123 reg for many years now, as my domain registrar. More recently I have used some of their email and hosting solutions for some of my clients. Since day one, I have been blown away their ability to provide such outstanding support and tools despite their low prices. I cannot recommend 123 reg highly enough!… Read Full Review

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“The Ronseal of Web Based Companies”

Written on: 24/09/2014 by Kadinj395 (1 review written)

very good web domain supplier have been using if for 3 years now without an issue. Customer Support is very helpful also would recommended highly… Read Full Review

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“looking for a uk based host with support you can rely on”

Written on: 23/09/2014 by nwSlattery1987 (1 review written)

i was referred to 123 by a friend who has a site she is more than happy with. i had a live chat with someone at 123 and asked lots of questions. they were more than happy to answer all of them, im a complete beginner as far as websites are concerned. i am happy enough with the answers that im going to have a good look at the different options and im more than likely going to have 123 as my host. the packages seem to be priced fairly and i can upgrade with ease or if i need to i can pay… Read Full Review

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“mapping issue effectively sorted”

Written on: 22/09/2014 by Penny23 (1 review written)

Mapping issue - various people at first-level support friendly and helpful but issue wasn't fixed - as soon as escalated to second-level support there was swift resolution (have dealt with second-level support at 123-reg more than once and they seem to be very much on the ball). Good outcome… Read Full Review

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“Super fast service from 123-reg”

Written on: 19/09/2014 by Jerry219 (1 review written)

I have used InstantSite to create a website and have gradually expanded it's contents over the last four years or so. I recently came across a problem whereby some search engines would 'find' an old, out of date page. At around 11.30 p.m. one evening, I described the problem to the support desk via email and went to bed. The following morning, I checked emails and found that one had come in from the support centre at 8.33 a.m.- problem solved! I'm really impressed with the speed of response and… Read Full Review

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“Help with MYSQL and WordPress install”

Written on: 17/09/2014

Marian at 123-reg was extremely helpful and resolved my problem. The process was somewhat detailed involving an upload of all necessary files and a full reinstall. All was supported very professionally and clearly using the chat service. Very much appreciated. There was nothing to criticise… Read Full Review

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“Quick & friendly service”

Written on: 17/09/2014

I went onto the live chat to request a cancellation & refund of an email account that I no longer needed. The live chat created a ticket for me within a few minutes, and within less than half an hour, I got a confirmation that a refund had been issued. Prompt and friendly service!… Read Full Review

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“Superb Online Chat and resolution assistance”

Written on: 16/09/2014 by SpartanMedia (1 review written)

I logged into online chat support to assist with a domain transfer and mapping issue. Marian was extremely helpful and gave me all of the correct guidance as well as stepping in and completing the final parts internally. Everything was sorted out perfectly and I got the resolution I required first time without any hassle. This is exactly the kind of support required for any issue and I wouldn't hesitate to recommend 123-reg to anyone else… Read Full Review

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“I had absolutely no issues with my personalised...”

Written on: 13/09/2014 by Ballzx376 (1 review written)

I had absolutely no issues with my personalised domain. I had a problem with automatic renewal and money being taken but the issue was looked into and resolved within hours of my support ticket being opened. I appreciated the speedy and attentive customer service… Read Full Review

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“Amazing support!!!!”

Written on: 13/09/2014 by NolanKane (1 review written)

I have recently registered a website and have taken advantage of the great web builder package 123-Reg offer. It was straight forward and intuitive to use. I had a problem with a single line of text and its formatting so I contacted the live chat support. I cannot recommend or praise this service highly enough. They immediately responded, took time to understand the problem and then went away and fixed it. So simple and really superb customer service. I wouldn't hesitate to recommend to… Read Full Review

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“WordPress issues”

Written on: 13/09/2014 by Warnerwh421 (1 review written)

I am new to WordPress websites and encountered major problems after upgrading my website. The 123 team were able to respond quickly and in a manner that a novice like myself could understand. I would be lost without them… Read Full Review

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“Very helpfull”

Written on: 06/09/2014 by Godz23 (2 reviews written)

I used this domain provider for a year. Very easy manager and with great customer service agents, its not hard to see why so many people choose this company. I highly recommend this web hosting company to anyone… Read Full Review

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123-reg.co.uk