123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2118
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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“Excellent customer service team”

Written on: 13/10/2015 by qasimj (1 review written)

Was helped by the customer service representative with amendment in website coding, database tweaking and server settings changed to optimize my website in the best way i could imagine. I was also compensated for the time i lost because of continuous revision in code before the website went live. Great support team. Keep it up… Read Full Review

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“Excellent Web Hosting Support Service”

Written on: 13/10/2015 by VirginiaF (2 reviews written)

I had an issue I couldn't resolve regarding my website IP addresses. I contacted 123reg hosting support via web chat and the service desk engineer resolved my issue within seconds with no problem at all. Also very polite and helpful. This is the kind of service you want. Can't recommend them enough. Very happy customer… Read Full Review

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“Great customer service ”

Written on: 12/10/2015 by ryanphillipsesq (1 review written)

I have had a few issues in the past with hosting and more specifically my domain mapping. I like most small business' have to do it all myself. There seemed to be an issue with my hosting package so I got onto 123 reg via the chat feature the chap i dealt with (Cezar) was very helpful and explained everything so I could understand. He couldn't fix everything as there seems to be some errors somewhere but he did everything he could and more . He has escalated the issue to the support team… Read Full Review

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“Great Service”

Written on: 09/10/2015 by Penelopeq442 (1 review written)

The agent at the time was exceptional and very efficient at getting to the problem. Many thanks … Read Full Review

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“Got terrorised by customer service to pay”

Written on: 07/10/2015 by igorchoromanski (1 review written)

Im a client for a while I've registered domaians got shared hostig. My WordPress website got hacked loosing the data base. 123 reg Customer service aggressively demanded £20 fee to recover my website threating that I will loose my website which happened later since I was late to pay the fee and back up was gone..They dont care about single client got so big that the only objective is to suck as much cash of the clients for bad service quality or terrorists customer service I will never use… Read Full Review

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123Regonline's Response to igorchoromanski's Review

Written on: 20/11/2015

Hello,

My name is Nerys and I work here at 123-reg. I am really sorry to here that you have experienced problems and would like to be able to investigate this for you. Without looking at your account I cannot advise on your situation precisely. If you would like me to investigate please let me know your domain name or a support ticket ID and I will be in touch.

Kind Regards,

Nerys

123-reg

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Igorchoromanski's reply to 123Regonline's Comment

Written on: 21/11/2015

I have closed down my account and moved all the domains to honest service provider 150210-000864.

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Igorchoromanski's reply to 123Regonline's Comment

Written on: 21/11/2015

Thanks to your company atrocious customer service I have lost £200 spent to create my website template I do regret ever opening account with 123reg !

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“wordpress install”

Written on: 08/09/2015 by davidsandford (1 review written)

The support team fixed my install without any problem… Read Full Review

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“Excellent HelpDesk”

Written on: 03/09/2015 by Watsonmd351 (1 review written)

Had probably a minor issue to some, but I was stuck. Advice was succinct, correct and politely delivered. My problem was solved very quickly… Read Full Review

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“Fast, Helpful and Efficient.”

Written on: 31/08/2015 by 485Anderson (1 review written)

Very patient staff for help with a complete novice. Fast and efficient at helping with basic problems such as domain forwarding. The assistant was happy to wait until I had made all the changes I needed to to make sure that I had done everything correctly so that my website would be live. I would recommend this service to others. It is also very useful that you can print or email your chat so that you can save your notes for when you come to do a similar thing in the future… Read Full Review

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“Just Brillian”

Written on: 20/08/2015 by 370Weber (1 review written)

I have spoken to 123-reg a few times since i have purchased my domain from then and they have been nothing but brilliant every step of the way. Customer services have always been outstanding and always willing to go the extra mile to help you out! I would recomened 123-reg to any one starting up and need the right guidance… Read Full Review

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“Great service”

Written on: 14/08/2015 by Karlaa1967 (1 review written)

had issue with moving site and the customer service guy helped out for a good couple of hours sorting it out. Highly recommend… Read Full Review

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“This is what technical support should be...”

Written on: 06/08/2015 by josure (1 review written)

The guys and the girls at 123-reg are brilliant. When it comes to live chat they do their best. They don't want you to do anything that might cause your device a problem. And they stay with you until you are all sorted and ready to keep smiling. I crashed my site due to theme problems but even though I was a bit frustrated, the guys and the girls made it all look simple. In fact, they have taught me so much in a single day. This British company is making us proud… Read Full Review

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“Great service from 123 reg”

Written on: 05/08/2015 by 240Cooley (1 review written)

Being a bit of a novice at website building I found the support team great when it came to installing wordpress on my hosting package. It took ME a bit of time, but they got me there in the end. Great service!… Read Full Review

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“YEAH! Phantastic Support Team”

Written on: 04/08/2015 by Richard_Guy (1 review written)

Perfect support helped alot through progress!! YOU guys are awesome!… Read Full Review

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“Cezar is the support king”

Written on: 02/08/2015 by Jaylene149 (1 review written)

Just got helped by a good, fast fixerist named Cezar. He fixed something i been working on for 2 days in like 2 minutes. I can't thank him enough… Read Full Review

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“Swift refund for mispelt domain”

Written on: 29/07/2015 by georgemas0n (1 review written)

Unfortunately I misspelt a domain name, in which i ended up buying. I sent an email to support services at 123-reg and they got back to me the next day, that they were dealing with the situation. The following day they sent me another email confirming that a full refund was possible. I was impressed with the quick replies and general good customer sevice that 123-reg provided… Read Full Review

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Domainreals's Response to georgemas0n's Review

Written on: 31/07/2015

That's great.

Just thinking of where to sell my domain (thrillermart.com) if I won't do direct selling. I thought 123-reg offers are great but need to know how they treat customers.

That's good of them. I'm pleased.

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“Brilliant chat agent, dealt with my query incredibly...”

Written on: 23/07/2015

Brilliant chat agent, dealt with my query incredibly quick and was very polite. Thank you!… Read Full Review

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Domainreals's Comment

Written on: 31/07/2015

Just as great as the other review I read.

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“Really helpful support”

Written on: 23/07/2015 by Webbi (2 reviews written)

I have had cause to use the support services offered by 123 reg on a number of occasions and they have been really helpful, sorting the issues out quickly and without being to 'jargon-y'. They are not the cheapest, but I don't think I have used any hosting company so easy to deal with… Read Full Review

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“Good friendly service”

Written on: 16/07/2015 by foxfader (1 review written)

I am not technically literate but I find 123 reg fairly easy to use, the site is visually pleasing and if I need help, I can actually communicate with a real human being - and its made easy for me to do this as well. It never ceases to amaze me how many online entities make it nigh on impossible to communicate with them. If I were asked what could make the service even better, a series of short informative videos that explain in easy to understand language some of the services they offer would… Read Full Review

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“Unauthorised transactions”

Written on: 09/07/2015 by Kasey221 (1 review written)

Do not trust this company! I have been subject to fraudulent transactions from this company that have never been agreed to. They avoid any possible way to support you and when you do finally find a way to get in contact they avoid talking to you because you dont have an account with them even though they've been taking money from your account?… Read Full Review

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“Great Service, very helpful”

Written on: 30/06/2015 by ovCormier404 (1 review written)

I had a problem entirely of my own making by making a late night purchase of "the wrong" products. I contacted the support team by phone initially, who told me they would raise the necessary ticket to get me switched to the right product and to refund the difference to me. Not only did they provide this service, but they also found a way to consolidate some of the services I have to save me even more. Although that was not the purpose of my original query, it is really good to know that the… Read Full Review

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