123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2090
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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“Awesome support!”

Written on: 23/05/2015 by eqCooley220 (1 review written)

Big shout out to Cezar from support who helped me fix my problem in next to no time!… Read Full Review

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“Always been very good, support amazing”

Written on: 22/05/2015 by BBQs2U (1 review written)

Always been very good over the years, support people there are amazing. Thanks guys… Read Full Review

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“Trouble uploading files to 2 websites”

Written on: 21/05/2015

I used 123-reg online chat service and found it to be brilliant - The assistant went through all the settings I needed and waited each time until I had uploaded the sites to test the connection - Excellent service - Recommended to everyone - I have no attachment to 123-Reg, I am just a happy customer !!!… Read Full Review

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“Absoloutly excellent service and help”

Written on: 20/05/2015 by Kenny273 (1 review written)

I recommend 123 reg as they are not only friendly helpful and spot on with there customer support but they are an excellent service to customers i have had some major problems with a lot of hosts in the past but 123 reg are completely different i would recommend 123 reg to anyone because of the following 1) 123 reg are very good and supportive 10/10 2) very patient and listen to there customers 10/10 3) very quick response times 10/10 4) outstanding communications with there customers… Read Full Review

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“Excellent service and support”

Written on: 14/05/2015 by O'Neillui401 (1 review written)

Easy to get up and running, simple to upgrade packages, prices are very reasonable and on the one occasion I had trouble getting something done, the live chat service was answered almost immediately and helped me to solve the issue very quickly. They couldn't do enough to help. I now have the professional hosting package as it's so affordable and because I know I'll get great service and support from them… Read Full Review

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“Exelent customer service”

Written on: 08/05/2015 by MarkC123 (1 review written)

Hi i would reccomend 123reg to any buisness as they are very helpfull. thank you for your support Alexandru… Read Full Review

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“Charges”

Written on: 30/04/2015 by Carverhk381 (1 review written)

I have received a bill for £4.95.I have not asked for anything. Surely this is illegal??… Read Full Review

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123Regonline's Comment

Written on: 12/05/2015

Hello,

I'm Nerys and I work at 123-reg. I would be happy to have a look into this for you and find out which service this is for. If you could let me know the domain name or a support ticket I will be in touch.

Regards,

Nerys

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“Soldi Service!”

Written on: 23/04/2015

I had an issue with our VPS so I contacted Alexandru via Live Chat. We urgently needed to increase disk space and get a file uploaded ASAP. Alexandru escalated the issue promptly but also manually scanned for large files, and then deleted one after my prompt, so we could get the file we needed back on the server. Thanks again Alexandru!… Read Full Review

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“Great service”

Written on: 22/04/2015 by dvPorter37 (1 review written)

Extremely happy that I got immediate help through an online chat that got my server up and running again in less than 30 minutes. With service like this they could rival Rackspace at half the cost… Read Full Review

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“Great Service”

Written on: 20/04/2015 by zwCorcoran425 (1 review written)

Thank you for all the help and support with my wordpress website… Read Full Review

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“Great service and very helpful ”

Written on: 17/04/2015 by JoslynSmith (1 review written)

I have use 123 Reg for a couple of years for domain management but have just started using for hosting. Had a couple of problems pointing my external website to the hosting and used the live chat service. The technician was very helpful and had my website up and running in under 30 mins. I would recommend to friends and will continue to use them… Read Full Review

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“Very helpful.”

Written on: 15/04/2015 by LucianoMcKay73 (1 review written)

Answered very quickly and found a solution to my problem straight away, thank you… Read Full Review

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“Not pleased with service provided”

Written on: 14/04/2015 by 262Vargas (1 review written)

Quite definitely WOULD NOT recomend123-REG.co.uk they cancelled my Domain name . took a fortnight to straiten it out plus cost. very displeased… Read Full Review

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123Regonline's Comment

Written on: 28/04/2015

Hello,

I'm Nerys and I work here at 123-reg.

I am really sorry to hear that you have had some problems. I would like to look into these for you and see what we could have done to improve your experience, and would also be willing to help with any further problems.

If you would like me to, please let me know your domain name or support ticket ID and I will get in touch.

Regards,

Nerys

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“Good service”

Written on: 14/04/2015 by Masonzw1965 (1 review written)

My domain got extended under the auto renewal however I did not want to go ahead with it and when I returned from holiday e-mailed customer service for a refund and got a refund straight away. Not all companies would be this helpful. Good service and would use again if needed to… Read Full Review

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“Slow and often secretly broken”

Written on: 09/04/2015 by JohnWebDev (1 review written)

I think 123-reg rely on having customers with websites that are rarely used so that they can get away with fixing problems before anyone has noticed. For the last two years I've noticed several issues which happen intermittently on the server-side. Along with it often running very slow this does not encourage confidence in 123's hosting. However, in the last two months their server-side email service has been blacklisted three times, stopping my site sending emails to the users for around a… Read Full Review

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123Regonline's Response to JohnWebDev's Review

Written on: 14/04/2015

Hello,

My name is Nerys and I work here at 123-reg.

I would be more than happy to look into any problems you are having and work with you to get them resolved. for you. If you would like me to please let me know a support ticket ID or domain name, and I will be in touch.

Regard,

Nerys

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Johnwebdev's reply to 123Regonline's Comment

Written on: 20/04/2015

This is the ticket number: 150302-000551

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“Excellent service....”

Written on: 08/04/2015 by Hopper143 (1 review written)

I used the live chat support and was walked through my issue within minutes. Excellent service from a very knowledgeable and responsive support person… Read Full Review

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“Very Friendly”

Written on: 05/04/2015 by Perezmc452 (1 review written)

Excellent customer service, I was very happy with the rep who deal with me (Vladut) Thanks… Read Full Review

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“vps assistance”

Written on: 04/04/2015 by 393Gibson (1 review written)

Excellent prompt assistance… Read Full Review

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“Suspend domains without contact”

Written on: 02/04/2015 by Nelson408 (1 review written)

Sick of getting my domains suspended it takes nothing to pick up a phone and call us as its a service we pay you for. I will move everything away from 123 reg and i have been with them for years. Very very very poor gone down hill… Read Full Review

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“customer service who actually help”

Written on: 02/04/2015 by 201Mills (1 review written)

I just logged into 123-reg help centre and selected instant chat to get help with an IMAP email sync problem. within a minute i had someone asking how they could help and 20 minutes later they had helped me to a solution ( not a perfect one but thats because it is an android problem rather than 123-reg) however a functional workaround was found and i am a happy customer… Read Full Review

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