I have been buying Clarks shoes for 40 years as they are the most comfortable shoes I have found, but at least 75% of them fail in that the soles crack or crumble within a year of using them and some before they have even needed cleaning! I am now at the stage of life where I am throwing defective things away and find that I have 17 pairs of Clarks shoes with perfect uppers but defective soles which I have to throw away. I was in the habit of buying them in sales and not using them for a couple of years and I am told that this is the problem as the shoes have to be used immediately. This may be the case In which case they should be instructions with the shoes to that effect,but I have given up on Clarks shoes now And would not recommend them to anyone

What has happened to Clarks shoes, A pair of air system mens shoes of mine have simply fallen apart. I have worn Clarks for over 40 years and still have a pair from 20 years back which while scruffy are still useable. My most recent ones are less than 2 years old and the upper has split from the sole over most of it's length. The local shop simply does not want to address this matter and the manager is insolent and aggressive in his approach. I will never buy another of their products and would not recommend them to anyone. What a shame that this once excellent British company should have lowered themselves to selling this garbage. Shame on you Clarks and your horrible staff.

Very good men shoes. My brother is a great fans of Clanks. The style is nice, quality is good. And they are durable and economical.

I've had one pair of Clarks shoes for at least four years and found them comfortable and durable. However, I recently purchased another pair in a sale for £33 and when I wore them in the rain for the first time (3 months after purchase) it left a watermark around the toe areas. Store manager refused to take them back, arguing that the shoes should have been treated with an aerosol sealant solution before being worn. I wasn't advised of that and pointed out that they should have been treated prior to sale. Sent them back to Clarks who issued a £33 voucher (but no refund on cost of courier!). Overall, satisfied with outcome, but I still think the store manager (Stevenage branch) should have been more accommodating.

I have been a Clarks customer for many years, and bought my first pair of shoes in 1974 and broke them in on a long haul flight to southeast Asia. Very comfortable and had no problems what-so-ever. Just bought a pair on line for the first time. Need not have had any concerns. Product is up to Clarks usual high standard of style and quality. Package arrived 5 days earlier than forecast. Have no hesitation in recommending this service.

I've had one pair of Clarks shoes for at least four years and found them comfortable and durable. However, I recently purchased another pair in a sale for £33 and when I wore them in the rain for the first time (3 months after purchase) it left a watermark around the toe areas. Store manager refused to take them back, arguing that the shoes should have been treated with an aerosol sealant solution before being worn. I wasn't advised of that and pointed out that they should have been treated prior to sale. Sent them back to Clarks who issued a £33 voucher (but no refund on cost of courier!). Overall, satisfied with outcome, but I still think the store manager (Stevenage branch) should have been more accommodating.

I bought my shoes on Amazon at a 30% from RRP price, brown leather casual shoes with air sole, absolutely fantastic buy, so comfortable you can wear them all they no problem, they go really well under the jeans and could also be warn under a suit. Price was £55 so absolute bargain. First pair of Clarks in my life and the first of many more.

I picked up one of a pair of sandals in the Dumfries store which were in the sale with a 50% off sticker on them, the same as all the rest. It said "£44.99 - NOW £24.99". I gave the sandal to the assistant and pointed out that the maths was wrong. She hummed as she went to get the other and when she returned she had taken the 50% sticker off and said it was wrong, did I still want them? I said that I would take them but complain to head office. She gave me the receipt and pointed to a web address on the bottom of it that I should complain to. On getting home I noticed that the incorrect price of £24.99 was a sticker which had been added on top of the original correct price which could still be seen as £22.49. I registered my complaint with the online site that day on 26 December 2012 and by 5 January I have not even received an acknowledgement and don't suppose that I ever will as I believe that this site is just another customer service sop to stonewall complaints and prevent them from reaching management. It has completely wasted my time. "Customer Service" departments have been the worst thing since sliced bread in my opinion and Clarks Shoes is just another well worn example!

I have always worn Clark's shoes since the eighties - when I start a new pair, I buy another pair and store them until needed. This has worked for me for twenty years. My last pair split at the seem with the sole two weeks ago - they looked in good condition apart from the split where the leather upper meets the sole, but I had good wear out of them, so I binned them and got out my "reserve" pair from the wardrobe - looking brand spanking new, straight from the box. Yesterday I put them on in the morning ready for work and found that the right shoe had separated all along the sewing line between the upper "leather" and sole! I had worn them for only two weeks! I took them back to the Llanelli Clark's shop (Trostre Park) this evening only to be told "I should have worn them and not stored them". I asked why one shoe had fallen apart, the lady manager said "Oh, that is hydrolysis" I asked for a replacement pair, was greeted with a smile and was told no chence, it was my fault for not wearing them. "You should not have kept them in the wardrobe" - what a plonker - the lady manager from Clark's Trostre Park, Llanelli. I should have realised you don't keep shoes in the wardrobe - my fault - will wear my next shoes to bed, in case hydrolysis in the wardrobe may strike again. I am seriously disgusted with the way Clarks has downgraded the quality of their product - no way my shoes were the high quality Clarks I remember from past days - they are obviously buying in cheap imports and have sacrificed their reputation for 30 pieces of silver. They have lost my custom.

After I bought a pair of Clarks Star Stride shoes I fell twice on a wet surface in a very nasty way, one time on the back of my head. The soles are very slippery on wet surfaces. According to my shoemaker the soles consist of some kind of plastic, and he replaced them by real rubber soles, which turned out to be far less slippery indeed. Now I am walking safe, although de bill of my shoemaker was rather high and the Active Air comfort has been affected. So the best advice is: don't buy Clarks Star Strides, they are lethal, I mean it!!!