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Written on: 01/08/2011 by wandawoo (1 review written)
I bought a £45 bra which developed a fault with the shoulder straps,took it back and was accused of not washung it properly. I explained it was only about a month old,she very gleefully pointed out that as it was over 28days old I could not have a refund or exchange as she had to send it away to be examined which would take up to 6 weeks. I stood my ground and explained about goods fit for purpose etc and then she tried to get me to move away from the till area I assume so other customers… Read Full Review
Written on: 20/06/2011
I am disgusted by the service I encountered at Rigby and Peller in Knightsbridge. I found the bra I wanted, when asked the assitant for matching thong - was told to go look in a basket. Put this comment down to them being busy. It was the fact that I was ignored when I went to pay for my goods. I waited for 5 mins for someone to come and take my payment .... when someone eventually surfaced and went behind the counter - she totally blanked me. Well at this point I walked out - I was so… Read Full Review
Written on: 18/12/2010 by Jumbella (1 review written)
Rigby and Peller Conduit street.
Really impressed with the fitting experience and went away with three great fitting bras. I looked a million dollars However, really not impressed with the long term durability of the bras. Every single other bra I have have lasted longer then these. By the third handwash one in particular looked "tired and worn" and one of the fastners was poorly sewn on. The wire on one bra has broken in two places. I completed a questionnaire and ticked the box for them to… Read Full Review
Written on: 06/12/2010
excellent service at knightsbridge by a young girl who was amazing… Read Full Review
Written on: 24/11/2010
I visited from Australia to buy my marriage vow renewal lingerie in Dec 2009. The Knightsbridge store was great ... in and out in under 30 minutes. What I thought was going to be a trial turned out to be so easy ... I almost enjoyed the experience. The lingerie then went on a world trip. It fitted, it was so comfortable and it stood the rigors of the trip. I have never felt so well supported ever. So much so that I have just bought more on line. Just as easy just as professional. Is it worth… Read Full Review
Written on: 04/09/2010
I visited the Mayfair branch of Rigby and Peller, a long-awaited treat for myself (I'm 73!). The service in-store was good and I purchased a bra which they arranged to post to me as they didn't have a black one available in store. Imagine my horror on receiving a CHERRY coloured bra! I was gutted and immediately phoned to find out what had happened. The assistant promised to get back to me but didn't. I then had to phone again to chase. All in all I think the service is appalling considering… Read Full Review
Written on: 08/08/2010
Fantastic, I wanted to bin all of my old bras when I came back from the fitting- nothing fitted as well!
I would recommend this to anyone. Its not as cheap as an M&S bra of course but it is sooo worth the investment.
The styles are pretty and the ladies in the shop spent such a long time making sure that I had the perfect fit… Read Full Review
Written on: 30/07/2010
I visited the Rigby & Pellar shop in Westfield several months ago, I had previously purchased lingerie from their Bluewater store where the assistant made sure that the bra fitted and was helpful, alas at Westfield it was different story, at first I was asked to comeback as they were too busy, and I was prepared to do this, but just as we were leaving the shop I was called back and told that they could serve me, I was given the bra that I had requested and pointed to the changing cubicles, but… Read Full Review
Written on: 05/07/2010 by Pammainwaring (1 review written)
I went to my appointment at the Bluewater branch hoping to get what I wanted for my son`s impending Wedding. I took the outfit as they suggested and it was a good idea. Lora was very helpful and I was in there almost an hour. They looked great in the shop and I bought a body for the Wedding and 3 bras and 4 pairs of knickers as well as they all fitted so well.
When I got home and tried them on I found that the smaller size was a big struggle to get into and the cup size too small so I… Read Full Review
Written on: 26/05/2010
I thought buying underwear at Rigby and Peller would be a pleasurable experience and a real treat in the lead up to my wedding. Instead it's been extremely frustrating. The service I received in the shops was good, however, having travelled to London I was disappointed with the lack of choice. I left the shop with nothing. Apparently alot of people are the same size and therefore they were low on stock. If it is a popular size surely you'd make sure the stock level was sufficient? The shop… Read Full Review
Written on: 17/04/2010
I went to Rigby & Pellar for two bras - one firmly fitted to support me for an impending breast operation and a really pretty one to cheer me up for later afterwards. The service was superb, the cup size I had been wearing was far too small and was the main reason for past poor fit - girls go and get fitted properly and gawp at the wonderful and sensuous selection they have.
I came away with four quality bras - one for every occasional - at the cost of a recent service to my car. Expensive but… Read Full Review
Written on: 08/01/2010
I have visited Rigby & and peller Knightsbridge on two occassions to purchase bras. On the first the shop assistant took one look at me and just brought the correct bra without having to measure me it fitted perfectly. On the second I had gained weight and still did not need to be measured as for a second time I was brought the correct size. They are expensive but worth it I wore mine out and will be back the next time I am in London. I would love to have a bit more choice however for my size… Read Full Review
Written on: 21/08/2009
I too had a horrible experience at Rigby & Peller, Knightsbridge - for so long I had treasured the idea of going to such a well spoken of establishment and was very excited to be getting my wedding underwear there. However my assistant was very rude and seemed to instantly assume I'd had a breast augmentation (actually I'd had a reduction) despite politely correcting her from this moment of her assumption on she was terribly rude, made me feel small worthless and was very unhelpful. In the end… Read Full Review
Written on: 18/08/2009
I ordered a bikini on the website. 2 weeks later and 2 days before my holiday I called to check the eta and told both were out of stock. very poor customer service. will not use the Rigby and Peller website again… Read Full Review
Written on: 27/03/2009
I've found it impossible to redeem my internet gift voucher at Rigby and Peller. The system is completely inflexible. The staff would only fit me for garments that aren't available on the internet (I'm pregnant and needed bridal underwear and had been given an internet voucher) and you cannot redeem an internet voucher in the shop. Can't get hold of customer services to find out if there's anything I can do.
I thought the staff seemed quite disdainful when they discovered I had a voucher and I… Read Full Review
Written on: 23/01/2009 by Sue Whitehead (1 review written)
The fitting and service was absolutely excellent, and the underwear extremely comfortable. Unfortunately whilst washing the bra I discovered a split in the fastening. This would not have been a problem and I was happy to have a replacement. However, never dreaming that I would have to return anything I threw the receipt away. Upon returning to the store I was told nothing could be done until I could give them proof of purchase, even though the assistant who fitted me the week before… Read Full Review
Written on: 22/06/2008 by nordmannuk (1 review written)
My daughter and I went for her to be fitted at Rigby and Peller, Brent Cross, yesterday. The assistant immediately knew what my daughter needed. She was expertly fitted, given valuable advice and what we had thought would be a lengthy process was over quickly. We bought two bras, which were expensive, but well worth the money. My daughter is pleased and so am I!
… Read Full Review
Written on: 30/04/2008
I visited the Rigby and Peller store next to Harrods. Although this is clearly a shop for very posh ladies indeed, we were treated with the utmost courtesy and made to feel like valued customers from the moment we stepped through the door. The fitter was lovely and instantly diagnosed that I'd been wearing the wrong bra size. She brought me a good selection of bras to try, from everyday to wonderfully sexy, even though I have a well above average cup size. Not only are the bras supportive… Read Full Review
Written on: 19/06/2007 by kim84 (1 review written)
I brought the miraclesuit from Rigby and Peller, as I was bridesmaid at my friends wedding, and the dress called for underwear that shaped your body perfectly.
The suit is great, but it's made to smooth your silhouette and make sure everything is in the right place and stays there, but not to actually make you loose weight, so make sure you buy the right size, any smaller will just squash you and not have the desired effect… Read Full Review
Written on: 12/02/2007 by jcbnottingham (2 reviews written)
They are a bit on the pricey side, but they are well worth the investment.
Ladies, especially if you require a larger cup size, do check out Rigby & Peller. I guarantee you will not regret the decision… Read Full Review
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