IG.com Reviews

IG.com
★★★☆☆
3.4
70.0% of users recommend this
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Latest Reviews

“Poor Customer Service ”

★☆☆☆☆

written by BigPuma on 15/04/2020

I was looking for an American Forex broker, and when IG established in Chicago, I decided to look into them and see how if they were a credible broker. Right, when I opened a demo account, I received a customer service call and introduced to their service. While I was using their platform, I saw an option called ProRealTime, which gives you access to 100 indicators. I must have done something wrong because I never was able to access the indicators. I never called or emailed them about the situation. Now I was thinking about going live, but I wanted to see the different indicators, so I called and asked if it was possible to try the ProRealTime option, and I was denied. I was surprised they could not allow me to review the ProRealTime. I look for security and customer service I don't mind paying extra for security and customer service, and they failed big time. I took my money to Oanda; their customer service is on point, and they have the funds to not fold as a broker. I do not recommend IG for the horrible customer service. I didn't even get a phone call. I can only imagine what England is like if this is how they treat their customers. There are many good brokers out there; don't waste your time with IG.

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“DEFIES THE LAWS OF AVERAGES - STAY WELL AWAY ”

★☆☆☆☆

written by NasirAnderson81 on 06/02/2018

EVERY STOP LOSS gets hit. price reverses as soon as you open a position . this happens almost every time. i placed several random bets, with 1 point limit, and 30 point stop guess what? it hit the top before hitting a mere 1 point profit. thats statistically impossible, as in a one in billlons chance of it happening. their prices are inhouse, they control the software. think about that. over 80|% of clients lose ALL their money, on average £2,000 each the chance of a price moving up or down is 50% , but not with IG ..... its like 90% in their favour , always. and then, you have situations when you cant close a position, due to software " errors" ..... this ONLY has ever happened to me in positions at a profit..... then when you can finally close it, no software error, guess what, you are now in a loss situation due to the time delay have spoken to other users, same exact pattern , so what does this mean? you will need 200 point stop losses to not be closed down.

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“Well presented”

★★★★★

written by Hoffman165 on 19/12/2016

Its always nice to have familiar market analyst from IG makes the IG team feel much smaller, but approachable. He presented the webinar clearly and was able to make time for questions and went at a very good pace. I always look forward to hear his regular commentary as well as the weekly webinars. 10/10

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“IG Share Dealing”

★☆☆☆☆

written by Wizz_Oz on 31/05/2016

I transferred my share holding from another broker when they were causing problems and have found this company to be just as bad. Dividend payments were taking up to eight days to reach my account. When I asked them if they thought this was acceptable they just said 'We're new to share dealing'. It felt like they were holding my dividends in order to gain interest on my money! I have since transferred to another broker whom I can recommend, TD Direct. The site is easy to use and payments reach my account the day after the dividend has been paid.

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“Good market update”

★★★★☆

written by ErnestWells80 on 29/02/2016

I found that this market update is quite useful as the speaker keeps it up to date for important event.

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“stupid IG”

★☆☆☆☆

written by WilliamHaynes on 18/10/2015

There ways of doing biz is to cheat customer.Every things I encounter is to take money from me.stupid organization. one of a kind cheater

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“Lost £1300.00”

★☆☆☆☆

written by HAPPYMIRO on 22/09/2015

HOW COME ALWAYS WHEN I ENTER A POSSITION THE IG MARKET ALWAYS REVERSE AGAINST ME!? EVEN WHEN THE TREND IS CLEAR AND THERE IS LIQUIDITY THE IG MARKET (TREND) TURNS AGAINST ME ON THE VERY MOMENT I ENTER A POSITION !!?? HAPPENED OVER AND OVER AGAIN WITH SO MANY POSITIONS... DO NOT TRUST THEM AND LET THEM TAKE YOUR MONEY!

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“Casino's can not refuse your winnings but IG can and...”

★☆☆☆☆

written by Jamesonn1978 on 03/09/2015

Latest updates on Ig, Ig group, Ig Index, former Ig Markets. A lot has come out in the media over the recent decision by ,the Swiss National Bank on January 15, 2015 to remove it's cap on its exchange rate. When the cap was unexpectedly removed, the franc appreciated by 30 per cent in an instant against the euro. IG did nothing for over 10 minutes and stopped all accounts from trading, and failed to fill there stop-loss orders and may have even adjusted trades many hours later . And gave the worst fill possible to all clients. I think these links are very important as they tell the story that the worlds media is finally starting to catch on to these alleged "Bucket shops" CFD Providers. They use there false and misleading advertisements to fool people and pretend the Over the counter products to be something they are not (Shares listed on stock Markets). They are guilty in my opinion, Join the fight like me sign up to these two petitions against IG links:Retribution hates IG Markets in my opinion they are a "Bucket Shop". They as in all CFD, Spread-betters OTC products need to be stopped to all retail investors. I hope this information will be useful to you. Thank you to this forum. Good luck:

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“Going Downhill”

★☆☆☆☆

written by evbasto on 23/03/2015

This is not the best year for ig as it seems after eur/chf in jan 2015... not using the any time soon.

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“Big issues with EURCHF”

★☆☆☆☆

written by RussoItalianhh404 on 27/02/2015

09:30 15th Jan 2015. Swiss National Bank pulled the 1.20 Eurchf floor. As a result, it dropped significantly. In the first 5 minutes in dropped to between 1.191 and as low as 1.1. In the next 5 mins it dropped some more and liquidity dried up. IG decided to spend 10minutes in aggregating client positions so that IG can sell the EURCHF in one go. As a result all early liquidity was missed and they finally closed out the positions with an average price of 0.925. Any stops and margin calls were filled at that price. Some lucky punters who had no stops or were in the aggregation process were managing to sell via the platform between 9:30 and 9:36. I for one couldn't sell my position electronically and had to wait until 10.15 to get a fill. Some clients with stops at.. 1.20 got fills at 0.9250 yet some with stops around 1.19xx got filled around there. The fill was derived from their hedging via USDCHF. Their reasoning was due to lack of liquidity however we mention three key points 1-they took too long to aggregate and as a result they missed liquidity 2-they act as principal so why should clients care about liquidity. IG should have priced the EURCHF for clients to trade off at all times as the market was notnsuspended 3-why should clients shoulder all the losses when it was IG's process that failed and their liquidity providers let them down I am hearing they are asking some people to pay asap and for others they have requested bank statements and proof of other investments in order for them to build a payment plan. They knew at all points in time what the exposure was. ...not the customers. They should have provisioned for black swan events. In any case, it seems that if IG and some other firms cannot manage client positions in a good way, the FCA needs to start imposing more rules and regulations. The losses are substantial and clients are in severe stress and depression. Quite a few have had to look into personal bankruptcy. The setup is so asymmetric. Clients have no control over their positions and we just had to wait for IG to close our positions at near the loss of the day. They are not forthcoming in terms of any deals/of improvement and hence are giving us no choice but to chase the FCA, lawyers, social media and politicians. Over several hundred people were affected but around 320 people were left with large negative balances. Our group is large and international. Should we be forced into a corner, the negative publicity we will give to spreadbetting firms and regulators will be enormous.

Legislatedoutofbusiness's Comment

Written on: 04/03/2015

Hi. Have you reported them to the FCA and logged a complaint directly to the company in writing. It will do them real damage as the calls are all logged and the platform provider has to register the complaint and send it back to the FCA called Firm Level Complaints. The three top directors sold out their shares last September 2014. They know it is going to end. I have been working vigorously to get serious parliamentary action taken to change the regulation because that is where the problem is, the FCA will not publish complaints and are covering up for these companies. Told of Government Connections of IG:
On asking what would happen if it were possible that the government could change UK legislation related to CFD spreadbetting products, I was told by an IG employee that IG has strong connections in the government and that was not likely to happen.
I have invested time on reading the blogs of other IG customers and I have seen this same statement which was said to me listed in these blogs. When this was originally said to me, I shrugged this off as nothing more than a sales technique to build my confidence in the IG CFD spreadbetting platform, that this company was so big that it could even influence the legislation related to the product it was selling.
After having read that the founder of IG lodged a five million pound donation to the British Conservative Party I have since believe that there is probably some truth in that statement.
Then to further read that IG Day Motion 305 BETTING ON THE GENERAL ELECTION
Session: 2000-01
Date tabled: 07.02.2001
Amendment 305A1 - BETTING ON THE GENERAL ELECTION; Amdt. line 4:
Session: 2000-01
Date tabled: 08.02.2001
Sponsors:
at end add '; and further notes that as the spread betting industry pays no betting tax, unlike other forms of gambling, the Chancellor of the Exchequer be urged to tax the spread betting industry to create a level playing field for this sort of activity.
That this House calls upon the Financial Services Authority to investigate the spread betting of IG Index on the result of the General Election, with particular reference to the attempt by its major shareholder to influence the conduct and result of the Election after the company had received bets on a quoted spread of seats.
Out of the 52 MPs listed on the Early Day Motion not a single Conservative MP was named - I feel that the donation of five million pounds to the Conservative Party had some influence in this outcome to by favour of the government.


I would be happy to meet with you and help you with my collated information for you to take some class of action. I have my own connection in government called my MP.

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“Learn IG Trading”

★★★★☆

written by Annk2 on 10/12/2014

Good presentation, he obviously knows trading. Audience was mixed, so the presentation was basic. I would like to attend a seminar where technical strategies are demonstratedin great detail. I would like to learn time frames and cycles.

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“IG Markets Questionable Ethics”

★☆☆☆☆

written by beibeilim on 18/11/2014

Who is IG IG is a market maker for Contract For Differences on shares, Forex and world stock market indexes. Trading with IG IG Markets has dealt the trades executed by their clients in two manners: Manual and Automatic dealing. In both manners, IG breaches the MAS administered laws. Further details and evidences will be provided below. My cause Over the past few years of trading with IG Asia, I have noticed several practices which are not in line with regulations put in place by regulatory boards (for eg, Monetary Authority of Singapore) and laws (for eg. Torts and contract law). These practices put traders at a disadvantage, and should not be tolerated. However, unless with great scrutiny, it is difficult to notice these anomalies. I have diligently put together many evidences after much analysis and evaluation and can confidently bring these practices to light. Therefore, I am writing this article to inform traders and to garner support for my cause in advocating for fair trade within the CFD (Contract for Differences) trading industry. Claims against IG (and evidences) 1) All automatic trades executed by clients are dealt in London, UK and not in Singapore as seen from the screenshot below. This screenshot was taken from IG Singapore's trading portal. According to the MAS administered law, only CMS License holders are allowed to deal in securities. However, IG UK is not licenced and hence, is not authorized to deal with the trades of clients of IG Singapore. Based on this alone, IG has breached its contract. MAS have confirmed in the email above that IG UK does not hold a CMS licence. 2) Similar to automatic trades, manual trades are also executed outside Singapore. They are executed by IG Australia. Therefore, these trades breach the contract as well. IG has acknowledged that manual trades are handled internationally. What you can do to help I have started a petition IG_Markets_Ltd_Call_for_compensation_a_fair_and_transparent_trading_system_and_practices/?pv=8 to garner support and gather victims of these unfair trade practices. These supports will greatly aid us as they provide us with the grounds to raise the issue with the relevant authorities to stop these unfair practices from spreading. IG also must pay a price for their unlawful and unethical trading practices. It will be greatly appreciated if you could sign the petition to support this cause. Together, as traders, we can make this industry a fairer playing field. Over the past years, I have gathered much evidences and information. This space will be regularly updated with my findings and evidences. In the meantime, please do show your support by visiting and signing the petition. /IG_Markets_Ltd_Call_for_compensation_a_fair_and_transparent_trading_system_and_practices/?pv=8

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“Are you or the ones you know affected”

★☆☆☆☆

written by limayden on 25/09/2014

Hi all, Kindly go through to see whether you are affected and please inform those who you think that they are affected. Thank You. I have recently started a petition against the unfair practices and trading systems of IG Markets Ltd on Please copy the link above and paste it at Google search engine and/or at the web address bar. Through this, I hope to gather like minded people and victims and seek compensation. At the same time, I hope that this petition drives IG towards a more transparent and fair trading system. A) All customers of IG Markets can be deemed to be victims of their unfair trade system and practices. Customers of IG Singapore will expect that trades are executed by IG Singapore. However, this is not the case as trades are executed by IG UK or IG Australia. The execution of trade is a form of regulated activity. Only entities which hold a Capital Markets Services (CMS) licence such as IG Singapore are allowed to carry out the regulated activities prescribed under the Securities and Futures Act (SFA) according to the Monetary Authority of Singapore. IG UK or IG Australia, a sister entity of IG Singapore, does not hold a CMS licence and hence is not allowed to deal (such as accept and execute trades) with the customers of IG Singapore. Based on this, IG has breached their contract with the MAS. Hence, all customers of IG are affected. B) IG Australia had delayed or withheld executing of trades to see whether IG would profit or lose from executing trades (IG Australia had rejected after delaying the trades although trades were executed at IG’s quoted price). This has resulted in a loss of profits as trades that were legit were subsequently rejected. Thus, it is important for clients of IG Markets Ltd to stand together against these practices to fight for our rights as traders and to fight for a fair trading platform for everyone’s benefit. Clients of Stop Orders, Limit Order and Stop and Limit Related Orders may relate to this cause more as these orders are often routed for manual execution, which is often carried out in IG Australia (please be referred to point A above). These trades are then executed by IG Australia which is not a CMS licensee. Hence, IG had illegally executed the trades according to the evidences. Over the past 2 years, I have been conducting research and analysis on IG Markets and managed to gather a relatively substantial list of evidences against IG’s unfair practices. My Evidences include: - Unreliability of IG’s trading platform, - How IG manipulates my trades, - Unfair and non-transparent reasons for the rejection of my trades - Unauthorized execution of my trades (my trades were routed to IG Australia for manual execution when my trades must only be executed by IG Singapore) Should you wish to contribute to my cause and to build a stronger case against IG Markets, do contact me. Also, do sign the petition at the link above to support the cause. Thank you and I look forward to your support.

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“ Commodities seminar”

★★★★★

written by Leroyy222 on 21/09/2014

Great seminar presented by actual market analyst unlike some others firms who use trainers and who knows what they are talking about. Good understanding above to covey and relate to the audience.

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“Unreliable”

★☆☆☆☆

written by Izayah87 on 09/08/2014

Platform constantly failing, several times at critical moments in the trade. Never lost money with other brokers as regularly as I have been with IG Index and this is enough to tell me that something is happening. I'll go back to using my old broker, not perfect but at least I know they are not scamming me.

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“risk management Ok but what about mechanics?”

★★★☆☆

written by IsabellaMcGuire475 on 02/07/2014

Whilst I found both presenters were good and kept the audience attention; as a newie to spread betting and CFD it was a bit disappointing. I appreciate that it being a Saturday the market was not open and live examples could not be shown. However, I really wanted to fully understand the actual mechanics and fully take in the various windows and decisions therein that need to be performed to ensure the philosophy being pushed via risk mangement was undertaken. During question time it was mainly the audience particiopants who had already been involved on their accounts who were confident enough to ask relevant questions. I thought the warnings and what to rememnber about current economics etc was good information but as stated above the very sketchy and sparse reference as to how to place a deal or trade etc would have helped me. I am using your education tools etc but still find the terminology and explanations a bit baffling and ended up just having a go which has led to a loss straight away due to jot being fully conversant. Thanks anyway

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“York Seminar”

★★★★★

written by on 02/07/2014

Many thanks to all the IG team for putting on an informative session with fantastic refreshments to boot! I for one was able to take away a number of points to help with my trading plan moving forward - especially risk management! It is great to finally have a seminar on my doorstep and would love to see more in depth seminars such as technical analysis and maybe a training session on the more complex instruments.

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“Why I could not recommend a friend?”

★★★☆☆

written by theoldwolf on 12/06/2014

I have been trading for a number of months(more then a year)and I am loosing a substantial amount of money. I acknowledge my own responsibility for my losses. I did some foolish trades. However, I was a beginner (maybe still am) and in retrospect I don't think that the level of support offered to beginners through the Web platform or via the IG training program is anywhere adequate. I don't see the risk warnings you are putting up on your publications going further then serving IG own needs for a disclaimer. Moreover, your various seminars do not explicitly train people in an adequate approach to risk management and I am not aware that IG makes any effort to propose real trading scenarios which can clarify the type of risks which a trader needs to consider when placing trades. I have made some attempts to ask for a more "hands on" approach with some of your training programs but it appears that in general it is a difficult proposition to take on by those that I have asked. I suspect that those with a long time of expertise in trading the markets might fail to understand the issue and properly address the vulnerability of those that are beginning trading. Otherwise, the platform works really well, there are lots of information and advice, but I could not recommend a friend to get into trading unless I knew that they were offered a level of training that would adequately prepare them in understanding the underlying risks and IG does not offer such a training.

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“mobile app bad”

★★★☆☆

written by KaydenSandoval402 on 17/05/2014

upgraded mobile app is not good. upper panel is not in sync with real positions. does not refresh itself, thereby giving a dangerously wrong picture. have to log out and in to get the right picture.

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“Competition”

★★★★★

written by Milleroy1966 on 04/05/2014

Really enjoyed it Brenda, how about you taking us on with the trade forecasts? Could be fun. I can't remember how to log in for future webinars - old age ain't for sissies. Best wishes Tim

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