RentalCars.com Reviews - www.rentalcars.com

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“Upon arriving in Rome we were given the worst Fiat...”

Written on: 20/08/2014

Upon arriving in Rome we were given the worst Fiat automatic car I have ever driven. To top this, money was charged to my credit card a full six weeks before our picking up the car. Due to medical reasons we needed to leave Italy 13 days early on a 24 day rental. We were told by the Hertz agent on return that we would need to contact Rentalcars.com for a refund. I just contacted them and was told they do not give refunds. The actual language was extremely well hidden in the terms and… Read Full Review

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“Trick invoicing”

Written on: 20/08/2014 by Makennap1977 (1 review written)

I like everything except the trick excess invoicing at the moment of clicking on credit card payment. Do not agree with this way of forcing extra insurance. Bad practice… Read Full Review

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“First Class Service”

Written on: 20/08/2014 by Kyler342 (1 review written)

Amazingly friendly and knowledgable call centre member of staff. Nothing was too much trouble. Easy, simple to use quote and payment system. Excellent deal and will use you every time. Have already recommended you to my husband and brother-in-law, as they travel extensively. … Read Full Review

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“Alamo - Tampa = Highly appreciated & Thank you! ”

Written on: 19/08/2014 by PeterNetherlands (1 review written)

All was excellent! Booking was easy, same thing for picking up the nice new Chrysler van and also dropping off was excellent and smooth & fast. We highly recommend and appreciated this service and we will use it again, for sure next time, so see you soon! P-) Thanks again! … Read Full Review

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“Quick and easy”

Written on: 19/08/2014 by AngeItaly (1 review written)

Our agent was waiting when we landed in Verona and there was no time lost in travelling to the office to pick up our vehicle. we had booked a small car but were given a Dacia Stepway which has a lovely elevated driving position. The car was quite new with only about 3000km on the clock. During our trip we kept eyeing the consumption Level - the needle hardly moved, meaning this was an brilliantly economical car. Handing the car back took about 5 minutes before we found ourselves in the shuttle… Read Full Review

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“Offer Franchise Protection but later refuse to cover...”

Written on: 19/08/2014 by krristjann.ferreerkrristjannsson (1 review written)

I booked a car for a 7-day holiday in Sicily in August 2014. They offered their Franchise Protection and citing their advertising this protection "offers you all coverage that you need at a fantastic price". They later sent me an email saying that Herz, the car supplier, would offer me their own insurance and that I should reject it, as I am fully covered with rentalcars.com. During our trip, our car was forced in and the thieves caused damage to the car lock. We contacted Herz and they… Read Full Review

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“Professional”

Written on: 19/08/2014 by Catalina1303 (1 review written)

Very professional. We had problems with extra charges from Europcar and they soved the issue within' 28 days… Read Full Review

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“First time with this firm”

Written on: 19/08/2014 by SallyBarrie (1 review written)

After many years of renting from a well known car hire firm at Poitiers Airport we were apprehensive when we learned that they no longer operated from there. We had nothing to worry about. Our rental from RentalCars was perfect. The staff were lovely and very helpful - the car was top of the range with loads of gadgets and my husband loved driving it. We will definitely be renting from RentalCars again… Read Full Review

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“Lovely clean car”

Written on: 19/08/2014 by PaigeO'Keefe176 (1 review written)

Easy to book the car online. Was able to also take out the extra insurance online which is sometimes a hidden cost when you go and collect a rental car. Staff were friendly and sorted out the rental really quick on collection. Also very efficient when I dropped the car off again. The pickup site was really easy to get to. The car was really nice, lots of room for my family… Read Full Review

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“Car was in fantastic condition, and reception staff...”

Written on: 19/08/2014 by Rhodesja143 (1 review written)

Car was in fantastic condition, and reception staff were very helpful. I found insurance details a little confusing as to who was covering it- rentalcars.com or hire company however phone call to rentalcars.com and it was explained… Read Full Review

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“florida rental”

Written on: 19/08/2014 by Boydmn51 (1 review written)

No issues at Sanford airport,luggage in car within minutes, car spacious and comfortable, great mpg, drop off again took minutes, quick and efficient… Read Full Review

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“RIP OFF! Avoid at all costs”

Written on: 19/08/2014 by Hollanduf46 (1 review written)

I booked a car 4 months in advance for the edinburgh festival - was told my insurance was null and void as i'd made the booking from France (rentalcars.com system defaulted me to be a US resident) which meant I HAD to pay 130 pounds for CDW on top of my 80 booking. I called rentalcars and was told it was my fault and my responsibility. Thanks rentalcars for terrible customer service and misleading advertising of prices. I would highly recommend anyone to use another more reputable company. I… Read Full Review

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“Beware the excess charge”

Written on: 18/08/2014 by JohnW7 (1 review written)

I thought I was very careful in completing the details of my booking, but somehow a Damage Excess Refund charge of approx £30 slipped through and was added to rental cost of about £60! Very suspicious! I now need to get back to Budget to cancel after all the time I have spent online in selecting a provider and a car. Very annoying!… Read Full Review

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“DO NOT THRUST THEM”

Written on: 18/08/2014 by donikerry (1 review written)

I prepaid for a car to pick up in Ireland from Europcar through rentalcars.com and they gave it away because my flight was over an hour late they said that was their policy.I told them that I PREPAID and they didn't care because they said that money had gone to rentalcars.com and they would not get paid until I picked up the car.When I asked them if they had another car they said I would have to upgrade and with the extra insurance (that I thought I had already paid for)it would cost me… Read Full Review

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“a pleasant trip”

Written on: 18/08/2014 by Chasec29 (1 review written)

Good efficient staff. Car was great and clean. Features on car were great and petrol consumption excellent. Great experience… Read Full Review

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“Excellent service”

Written on: 18/08/2014

I used Rentalcars for the first time this year. Their website was very user friendly and when I needed to change details, it was very easy to do. The car provided through the firm was of very good quality. However, on arriving in Spain, we did encounter a difficulty over payment for petrol with the Budget Cars (booked through Rentalcars). On returning home I contacted their phone line. Quick, efficient service and within days my money was fully refunded. If only every company treat their… Read Full Review

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“Good customer services”

Written on: 18/08/2014 by SavannaMeadows (1 review written)

I had completed a customer survey saying I thought I had been overcharged/charged twice. Rental cars got back and said they would look into it. They did very promptly and I received a refund even though it could have been considered a debateable case/technicality Satisfied with service. Also liked the service on the day… Read Full Review

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“exactly whan a father ans son needed on the wau ti...”

Written on: 18/08/2014 by YusufSchroeder (1 review written)

exactly whan a father ans son needed on the wau ti LegoLand… Read Full Review

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“Excellent service car excellent”

Written on: 18/08/2014 by 356Nash (1 review written)

Our pickup from airport couldn't of gone smoother, car was spotless, never had any problems with it and it was excellent on fuel use. Drop off at Inverness couldn't have been easier! We have no hesitation in recommending Hertz to family and friends… Read Full Review

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“Great service!”

Written on: 18/08/2014 by LLondon (1 review written)

I had the best deal from RentalCars.com and great service from Budget - well happy!… Read Full Review

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