RentalCars.com Reviews - www.rentalcars.com

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“Avoid the full protection insurance”

Written on: 28/12/2016 by Deeppowder (1 review written)

The car hire desk STRONGLY advise that full protection through online agent is worthless or at best extremely protracted if you have an incident that costs you with the car. I very reluctantly paid again for the hire co full protection at the same price and that is absolutely against my normal reaction. Won't make the same mistake again if I decide on full protection - which we didn't need. Also, the return for refund on fuel left seemed like a good idea until I learned before confirming that… Read Full Review

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“Very good service ”

Written on: 28/12/2016

Quick pick up, not to many forms very good service… Read Full Review

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“No Hassle Car Rentals”

Written on: 26/12/2016 by Arielg246 (1 review written)

No hassle with car selection, modification of requirements, Customer care, payments, pick-up and redelivery. Happy with the service… Read Full Review

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“Never been cheated like this!”

Written on: 26/12/2016 by uyFinnegan1975 (1 review written)

Nowhere did they mention winter tires would cost this much and are mandatory to rent. During my booking I saw free cancellation. But when I tried to cancel, I was shown a cancellation fee which is around 40% of the rent. The price for renting a child seat is nothing but a rip-off. If you don't want any of these happen to you, walk away and choose a legit car rental site… Read Full Review

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“Value4Money”

Written on: 25/12/2016 by 1949Lowe (1 review written)

Best deal found for a 20day rental. Did not disappoint… Read Full Review

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“Great Deal and Service As Always!”

Written on: 24/12/2016 by neiltyrer (1 review written)

Great service from the team at Manchester Airport - there was a problem with the initial vehicle I was allocated , but they sorted this out immediately with a free upgrade to a brand new vehicle that had only just been delivered to them. The issue was sorted quickly with no hassle or quibble… Read Full Review

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“No pick up and drop off hours on the app”

Written on: 24/12/2016 by 65Little (1 review written)

I made the reservation of the car on the app and it didn´t give me the option to choose the pick up and frop off hours, when I changed on line the difference on the price was $45.00… Read Full Review

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“Could be very expensive at the wrong time”

Written on: 22/12/2016 by kwokkwaiming (1 review written)

I get use to drive a Serena for a company of 3 couples in Japan. I drove the car hired through rentalcars for several previous trips, namely, Nagoya, North Kyshu, Okinawa and this last tripp to Osaka/Shikoku. The cars are in good conditions and generally well maintained. Rentalcars as a vending agent is responsive and helpful. Messages are normally easily got through and with prompt response. It adds confidence for driving an unfamiliar car in an unfamiliar country. However, as the title of… Read Full Review

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“great car rental”

Written on: 22/12/2016 by Terrance322 (1 review written)

WE rented a 4 wheel drive for 5 days, pickup was excellent, the car was a diesel, very clean and new, it ran really well and was very economical. We used the car every day and it was problem free. Drop off at the end was quick and fast and the staff were really great. I would recommend using rental cars to book a car again… Read Full Review

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“Do NOT use this Rentalcars.com”

Written on: 21/12/2016 by jakirk (1 review written)

I called to confirm my reservation 2 days ago. I spent more than 2 hours trying to get to someone. RentalCars.com provided a number for Payless Rental Cars. I called them and was told to call the Payless location directly in LA. From there I was told to call Expedia, who then referred me back to RentalCars.com. They could not find my reservation. They could not guarantee a child seat for my nephew. They did not list the extra fees associated with car seat. They could not find the insurance… Read Full Review

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“HELPFUL ”

Written on: 21/12/2016 by AlHilabi (1 review written)

I ALWAYS RECEIVE COMPACT CARS AND SOME OF AGENCY PROVIDE LOWEST CATEGORY IN COMPACT … Read Full Review

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“Satisfied customer”

Written on: 21/12/2016 by Lawrence47 (1 review written)

I was totally satisfied with the service that was given when we were at the Desk. The staff at the desk was polite and very helpful. All questions was clearly answered. Even went out of his way to help me get the right direction out of the area to my destination. Maybe it would help to keep some maps that will help customers like myself that do not know the area. Rentalcars must also mention that the payment that you make is done in Uk and your bank will charge you a fees for money transfer… Read Full Review

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“Don't seem to care about their clients...”

Written on: 20/12/2016 by ctsukamoto (1 review written)

I didn't like the fact that the car I reserved was not available (why the web site displays it as available?!) and Rentalcars reserved a different one (I don't even know exactly what's the one I reserved in the first place as Rentalcars don't send notification with the original choice, but I remember it was a 1.6 and now I get a 1.4). On top of that, I got charged without agreeing with the change. Not mentioning the terrible email translations with missing information. Example: "Assim, temos o… Read Full Review

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“Trustworthy Car Rental ”

Written on: 20/12/2016 by SamaraRhodes (1 review written)

Friendly counter staff. The car is a little dirty inside, think left over by the previous rental and it was not cleaned when it was given to me. Not a major issue. The car is good, just weak in power. Recommend to get a higher power car if one plans to travel long distance. Driving within Dunedin city is fine with this. I will certainly use this rental company on my next trip to the city… Read Full Review

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“Excellent Customer Service when things go wrong”

Written on: 20/12/2016 by Chriswatto (1 review written)

I have used Rentalcars.com on many occasions and have been delighted with the service however on a recent trip to Jamaica, I had some problems. What appeared to be the best rental price identified from the website was from Sixt and so I booked it and paid the rental in full. Arriving at the Sixt office in Jamaiaca, the desk wanted me to cancel my booking with Rentalcars and re-book directly with them. As I had paid in GBPounds when the £ was strong, I didn't want to loose on the exchange rate… Read Full Review

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“Do not book with rentalcars!”

Written on: 19/12/2016

Our return flight was disrupted by the airline and was rebooked later in the day. So we had to change our return time from 6am to 3pm the same day. Not only did we have to pay extra as our car was now not available anymore, but we also had to pay a £30.00 cancellation fee, bringing the total extra cost to £73 for a few hours extra! I cannot believe that we have to pay a third of our total initial cost extra for a change made by the airline, which I am sure happens all the time! Will never use… Read Full Review

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“Good SUV, Good price”

Written on: 18/12/2016 by Ewing44 (1 review written)

Rentalcars.com found a good deal for me with Thrifty. Their communication was on point and you should definitely install their free app. I was able to send a message letting them know that my flight was delayed but I'm still coming for my vehicle. What I really love about rentalcars.com is the fact that the TOTAL PRICE included insurance and taxes. In the past I have booked vehicles and when I get to the airport, the price did not include insurance, taxes and all sorts of random charges. So… Read Full Review

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“great customer service”

Written on: 18/12/2016 by MessiahRoth (1 review written)

great experience,will recommend… Read Full Review

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“charged my credit card and no car”

Written on: 18/12/2016 by Alio309 (1 review written)

I booked a car on rentalcars.com which advertised on booking.com when I was booking hotels. I booked a car rental that can be cancelled for September 2017 in Iceland. I never received a confirmation. The driver of our group didn't get a confirmation. But my credit card was immediately charged for the entire amount of the rental, which was 1211.34 USD. I tried to find my booking on their website. They asked for my email and said that they would resend confirmation. Nothing! I called Booking.com… Read Full Review

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“Complete Protection premium increase”

Written on: 17/12/2016 by O'Keefesu91 (1 review written)

In case of modification of reservation day (earlier car return of one day) the Complete Protection premium has been multiply by 10 and I needed to pay additional fee for a shorter rental. Complete Protection premium have no reason to increase since risk does not increase. This is an abusive clause, not properly explained before booking. Do not book if not sure of your dates … Read Full Review

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