RentalCars.com Reviews - www.rentalcars.com

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“Car rental”

Written on: 04/09/2014 by Boston467 (1 review written)

I had two car rentals this summer and was 100% satisfied with the service and the value for money. I had to claim for DCW and was simple and efficient… Read Full Review

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“No return”

Written on: 04/09/2014 by MeadowNeal (1 review written)

I was unable to cancel my booking or amend booking dates through my online phone because there was no means to do so. When I got to a computer which was 1 hour later, my credit card was already charged and no confirmation through my email was receieved. I am dissatisfied with this lack of flexibility. I finally got to cancel my order through the computer. However, about 1/3 of the amount was said to be deducted as penalty. This is unbelievable.I sent a cancellation email before my card was… Read Full Review

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“Hassel Free Car Rental”

Written on: 04/09/2014 by Irisl156 (1 review written)

I don't even bother checking other sites for the best deals on rental cars anymore- I just go straight to rental cars.com because they always have the best prices and so far I've never had a problem!… Read Full Review

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“DO NOT USE THEM ~EVER!!!”

Written on: 03/09/2014 by CraigRanch (1 review written)

I "contracted" with rentalcars.com for a Ford Mustang at a killer price, and was told to go to Dollar Rental Car to pick it up. When my husband went to pick it up he signed all the necessary forms. We turned it in, all the time thinking we had paid $400. Wehn I got my cc bill, the charge was $900. I first tried to fight it with AmEx, but Dollar rental car said I owed them $900. I contacted rentalcars.com and they told me exactly this: "We can confirm that the prices provided for payable locally… Read Full Review

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“Warning Rentalcars.com”

Written on: 02/09/2014 by Kailynz1955 (1 review written)

Hi With this post I just want to warn people who are thinking of renting a car with Jigsaw / Rental Cars. On two different occasions I've becomed very disappointed on them. Thought after the first time they get a chance to. When I after maaaany boring email back and forth and an icy customersrvice finally got back my 100$ back that I was entitled to after a wrong debit that their system had made. 2 months of trouble with it and a lot of jobs. Now the second occasion, it is a cancellation… Read Full Review

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“Words of wisdom from an ex-employee”

Written on: 02/09/2014 by McElroypb172 (1 review written)

Whilst they do provide a car brokerage service, they have an awful relationship with the suppliers and I have heard managers state on more than one occasion that they know they have a horrible relationship with the suppliers and that they know full well that the suppliers will rip people off - but that doesn't matter because it makes more money for Rentalcars.com. I have also heard managers actively mock and laugh at the distress of customers when staff have gone to them for advice. Trust me… Read Full Review

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“Do not use Firefly ”

Written on: 02/09/2014

The rentalcar.com service was easy to use and when we had a problem with our booking their customer service team were quick and responsive. However, they include a company in their searches who in my view do not offer anywhere near the quality of service desirable. We rented with Firefly and had to wait 2 hours to pick up our car, in the midday sun, with very unfriendly and unhelpful staff who gave no explanation for the delay. I strongly advise anyone against booking with Firefly - the small… Read Full Review

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“Fixing a problem”

Written on: 02/09/2014 by Louise60 (1 review written)

We had a small scrape against a curb in France , when parking, declared the almost invisible damage, and found to our shock that the whole €850 had been deducted from the pre-authorised card. RentalCars took action, sorted it out for us without us having to get engaged in a lengthy dispute, and the money, less the cost of the minor damage, was refunded to us. Was delighted to get the email to tell us the money would be back in our account!… Read Full Review

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“Misleading prices and poor information”

Written on: 01/09/2014 by MarisaUpton (1 review written)

The prices given by rentalcars.com are not comparable, due to different conditions of companies, so what seemed to be a good offer was in fact not so good. My personal experience: I rented two cars in Portugal by two different rent company (Interrent and Gold Car), in both cases a received a car of lower style and quality of the model advertised. In both cases, I paid the full tank in advance at an unspecified rate above that of the market price (88 € for a Fiat Panda! and more than 100€… Read Full Review

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“Great way of being mobile whereever you go”

Written on: 01/09/2014 by marcelpiers (1 review written)

Great service, excellent prize and nice upgrade offer. very flexibel in where to leave your car. Mobility without any worry!… Read Full Review

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“Not Impressed”

Written on: 01/09/2014 by lailad1974 (1 review written)

Not the car requested, was told the petrol charge would cost 48 pounds yet I filled it in the garage for 20 pound, I assumed the 74 euro I paid for 2 days hire included the child seat booked however that was a further 12 pound a day and along with a 65 pound excess held against my credit card when I paid an excess when booking seems a bit ridiculous.. all in all will not deal with or recommend to anyone… Read Full Review

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“Misleading prices and lack of upfront information”

Written on: 01/09/2014 by richard2407 (1 review written)

What seemed to be a great deal on rentalcars.com was actually a poor price after excessive extra charges were applied. Without being asked upfront I automatically paid an extra £20 to cover the insurance excess, then had to find out how to amend the order and get that refunded. Next I found out that the deposit would be up to £2,000. Then I found out that fuel would be charged in advance at an unspecified rate above that of the market price, plus there would be a 25 euros refuelling service… Read Full Review

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“Drop off charges”

Written on: 01/09/2014

In general I'm very satisfied with information supplied on your websight for car hire. Thank you. However, I think it would be a good idea to include drop-off charges in your quote IF the car is going to be dropped off at a different location - e.g as the Damage Excess Refund is noted in the breakdown of the quote. I do realize that it is mentioned in the notes attached, but it would be better if one was made aware of the actual fee of the above mentioned charge to begin with. … Read Full Review

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“Don't book if you want a guaranteed car!”

Written on: 31/08/2014 by Theresab186 (1 review written)

I booked and paid for a 9 seater car for a family holiday to Menorca. This company took my money and one day before picking up the car in Menorca informed me that they had overbooked and there was no car available. We were unable to get another rental car and this ruined our holiday. The company did not refund the money they had taken until seven days later. Therefore they had the money for two weeks but were unable to provide the service and car I requested. I would not recommend this company… Read Full Review

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“additional discount”

Written on: 31/08/2014 by Sloan181 (1 review written)

you offer an additional discount of of $21.45 and is not showing on the statement… Read Full Review

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“Excellent service”

Written on: 31/08/2014 by 398Smith (1 review written)

Booked airport parking & noticed the advert about hiring a rental car abroad. Very impressed with the user friendliness of the site & choice of rental car deals… Read Full Review

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“Easy to book and the prices are great.”

Written on: 31/08/2014 by Noble82 (1 review written)

Very happy to use the site to rent my car, if you want to book a car online the best way is using rentalcars.com… Read Full Review

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“Great Customer Service”

Written on: 30/08/2014 by Ryland112 (1 review written)

We hired for pickup and drop off at LAX. Didn't think about a GPS but received an offer for one before we picked the car up...... It was indispensable with the 1500 mile trip we had planned. Car was great, service was great. Glitch with billing was addressed quickly and to our complete satisfaction… Read Full Review

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“BE CAREFUL”

Written on: 30/08/2014 by haGibson419 (1 review written)

I booked car with company Thrifty via rentalcars and suppose to pick from Dubai airport however I suppose to get with navigation which I paid for but Thrifty and after finding when I returned from my holidays that it was on request which I asked question to both companies but they are couldn't convinced so I decided not to take car and I cancelled my booking but after checking my statement that they charged and didn't refund even I provided all evidence, so please be careful to book via… Read Full Review

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“Complete Satisfaction of Rentalcars vehicle”

Written on: 30/08/2014 by 43Rooney (1 review written)

From the moment we reached the Airport to pick up the keys of the car to the moment we returned the car and keys all our plans went to plan. The car met all of our expectations. Firstly it was immaculately clean. Secondly the car looked like it had never been driven before. It was in brand new condition. Very comfortable and so easy to drive. 100% will hire from you again. … Read Full Review

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