RentalCars.com Reviews - www.rentalcars.com

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“Misleading web design”

Written on: 23/09/2014 by ErickSmith (1 review written)

I accidentally ended up buying extra insurance when I had opted out of it - because of a misleading pop up at the last moment. I didn't really realise I'd bought it - not least because the extra money I was paying was described as a 'refund' in the pricing information. Yes they managed to get some extra money out of me - but definitely not a service I'll use again… Read Full Review

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“Booked a car for 1 day, a small i30 for my dad to...”

Written on: 22/09/2014 by Bennett346 (1 review written)

Booked a car for 1 day, a small i30 for my dad to visit his mum in hospital. It went from the airport to the hospital and back. It cost $385 for ONE DAY! Watch out for the damage Excess Refund - it will not be refunded and they charge $158 per day for it! It was then charged again at Thrifty rentals for $33! I am disgusted at their business ethic and their attitude that its not their problem! DO NOT book through this website. It is a joke and you are better off booking straight from the source!… Read Full Review

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“A quick reply and help from RentalCars”

Written on: 22/09/2014 by ukfung (1 review written)

Got my rented car late due to repair in garage when holidaying in Budapest. Asked for refund and reply was quick and refunded very quickly. I thought it would take a long time because the agent was over in the other country. But RentalCars sorted out quicker than I expected. Thank you. I will recommend this rental car company to my friends in the future and I will use them myself too… Read Full Review

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“Rentalcars.com 0 help when needed”

Written on: 22/09/2014 by 1949Roth (1 review written)

We traveled to the South of Spain with a big family. We rented the 9 seater through Hertz in Marbella. Although the van was very basic and we were worried about underground parking it went pretty well. NOT in the NORTH. We rented out of Bilboa and drove to San Sebastián. It ruined our vacation. They gave us a Citroen van. It could not be parked anywhere, it had brake issues and they required us to spend a whole day at the shop, then the A/C stopped working. Finally the starter was going bad… Read Full Review

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“Be careful of booked Category”

Written on: 21/09/2014 by CarlyStiles413 (1 review written)

THis was the third time i booked a car by rentalcars.com. Hoeever this time i had the feeling that i didn't get the car from booked category. They gave me a smaller car from lower category and told me that this is a car similar to the already booked one. I will never use rentalcars.com again… Read Full Review

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“Very Sneaky”

Written on: 21/09/2014 by Davidrickards (1 review written)

The booking site added about $160 to my rental for damage waiver, and at no point during the process did it show me a total before charging my card, so I had paid before I knew about it. Yes I know there was a question with it and a box checked but it doesn't tell you it will be added to the quoted rental prior to charging you. This is sneaky, wrong, and I will tell all my colleagues and friends to not trust this site ever. … Read Full Review

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“Dealing with cancellation”

Written on: 20/09/2014 by Steven59 (1 review written)

I am a regular user of hire cars from Geneva airport. There are many hire options and I have often used rentalcars.com. As with many services it is only when a problem arises that there is the opportunity for the service provider to show its true colours. So when I had to cancel my holiday and the hire car less than 24 hours before pick up I was unhappy and feared the worst. I followed the clear link on the website at rentalcars.com and cancelled the hire. Within minutes I had an… Read Full Review

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“Great service, good price!”

Written on: 20/09/2014 by Tamsterdamn (1 review written)

I always get the best car rental deals booking here for places around the world. If you can't find the car with the option you like you can just ask for it in your comments and they will contact you. One time they called me and they were really friendly and helpful. Last time in Amsterdam I had a small damage on the car and I didn't know how it got there. The rental company decided to charge me for the damage. Because I had selected the option "Damage Excess Refund" while booking the car I… Read Full Review

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“More info needed earlier”

Written on: 20/09/2014

This review is about the booking process. I would have like to know exactly how much the one-way fee was before I got to the end of my booking. AND at no stage did the booking process mention a second driver or GPS… Read Full Review

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“Top-up protection”

Written on: 20/09/2014 by Mason246 (1 review written)

Not happy that this is not shown on the website beforehand booking. Think you have a genuine cost and then it goes up by £100+ when you come to the end summary… Read Full Review

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“Insurance”

Written on: 20/09/2014 by Ashantiu62 (1 review written)

I surprise when I paid I find the insurance with total with out any mention I think next time I will check the Rentcar official web site cuz I didn't the insurance… Read Full Review

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“very bad service”

Written on: 19/09/2014 by almazro (1 review written)

1st ,Rentalcars selected rent car , Sixt , that insist to have international license , this was not communicated to me by Rentalcars conditions , Avis in the same location accepted my driver license. 2nd Rentalcars deducted cancelation fees without my agreement , with several back and forth emails , they finally accepted it i had very bad service and will not use Rentalcars again… Read Full Review

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“Customer Oriented Company”

Written on: 19/09/2014 by McGrawdh187 (1 review written)

I rented a car from 2nd August 2014 11.30 AM to 4th August 2014 11.30 AM from rentalcars.com. I was not informed by the customer executive at time of booking or in the e mail with booking documentation that the Thrifty Car Centre in Croydon will close at 12.30 PM on Saturday 2nd August. Neither did the Car Centre call me before closing when they had my mobile number in their possession. They also could have handed the car keys to the security so that I could collect it. The timing of 11.30 AM… Read Full Review

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“Abysmal”

Written on: 18/09/2014 by Andybigmouth (1 review written)

Rentalcars.com is by far the worst car rental booking agent I have ever used. I would go in to details of what happened but I actually would prefer not to have to think about it again. The worst part is the service of their inept staff, not particular the agents on the phone who are poorly trained and probably not paid enough but the members of staff who call themselves managers. They are quite clearly just out to rip every customer off. This seems to be the general theme throughout the company… Read Full Review

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“Cyprus Rental - completely satisfied with Service”

Written on: 18/09/2014

Collected vehicle from Paphos airport for a 1 week period, efficient & friendly staff found us sat in the clean vehicle within 1 hr of landing. Only slight downside of entire rental was the return car park, we ended up in the public car park, entrance was literally just before the rental returns, all on site rental companies utilise this area; we were not the only party to get caught out by this. Adequate signosting would ensure this would not affect everyone...however, only cost 5 euros to get… Read Full Review

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“Great service”

Written on: 18/09/2014 by Sandra1625 (1 review written)

We have booked cars through Rental Cars frequently and always found the website easy to use and the staff on the phone very helpful. We've looked at other websites & quotes but always come back to Rental Cars!… Read Full Review

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“Help when needed most”

Written on: 18/09/2014 by Vladimir_K (1 review written)

I am happy with the way RentalCars treated my booking. They were fast to change a supplier, when I could not reach the original supplier at the airport over the phone whan time was crucial for my further plans. RentalCars.com were also very kind to refund a dubious 'after-charge' by the supplier. This is a unique level of service that I observed with Car Rental Brokers. I will use RentalCars again next time and I am happy recommend them as a good service company. … Read Full Review

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“Terrific service with no transperancy”

Written on: 18/09/2014 by pdFletcher66 (1 review written)

I’ve rented a car from rentalcars.com for my upcoming Edinburgh trip. Got a good deal from GreenMotion for £55 and booked it. Got the voucher and everything looks good. Please note I’m an Indian, holing an Indian driving license in English letters only and eligible to drive in UK as per gov.uk website. In UK I’ve hired vehicles also previously. Also, on a query to rentalcars.com confirmed me the same. But shockingly GreenMotion has rejected my booking by showing some of their policies… Read Full Review

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“DEFINITELY DO NOT USE”

Written on: 17/09/2014 by Jazlynnp483 (1 review written)

Booked a car from America to collect at Heathrow airport. Rentalcars.com had sent us emails with attractive rates for UK hire which stated quite clearly that CDW was included in rates. Did not realize that putting country of residence into reservation process changed us to the US site. Booking confirmation says "At the counter, you may decide to buy additional protection to cover things your Collision Damage Waiver (CDW) doesn't" thus implying that you do have it. When collecting the car were… Read Full Review

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“vuile dieven”

Written on: 17/09/2014 by 216Nash (1 review written)

Schandalig, mensen zo int zak zetten! Wat een leuk verjaardagscadeau had moeten worden is uitgedraaid op een vakantie zonder auto, en het geld is niet recupereerbaar.. echte dieven zijn het, laat u noet vangen aan deze ongeoorloofde praktijken!! Nieuwe auto kunnen huren via DRIVY, geen problemen, super service!… Read Full Review

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