RentalCars.com Reviews - www.rentalcars.com

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4 / 5
85% of users recommend this
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“poor ”

Written on: 15/01/2015 by CarolineJWright (1 review written)

I hired a car for three days from Cork airport, I booked through rental cars online and paid £297 at time of booking receiving a 'pre-oaid' document. On arrival at Europecar - the rental car agent to collect the car, I was informed that only £238.62 euros (£182.46) were received from rental cars and there was more to pay - this equates to a shortfall of £114.54 from the original figure paid. Of course as expected there were other charges such as fuel deposit and an extra driver but taking… Read Full Review

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“Five Star Car Rental”

Written on: 15/01/2015 by baMoreno258 (1 review written)

We were extremely happy with all aspects of our car rental - from the initial booking to an extended return time on our final day.The car we picked up was a new Camry and it was perfect for our family of four - Mum, Dad and 2 teenagers.The car drove very well, was comfortable and had plenty of boot space. We would definitely book with rentalcars.com again… Read Full Review

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“Best service ever.”

Written on: 15/01/2015 by AlanaCross (1 review written)

Great friendly staff at the hartcliff way depot. Quick efficient and great service with no hidden extras.thankyou to a great team… Read Full Review

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“Easy ”

Written on: 15/01/2015 by Colbyi1953 (1 review written)

Quick and easy to use. You should state that the Insurance cover you provide is independant to the Hire Companies. In other words you stll pay the comapnies excess deposit and than have to reclaim it… Read Full Review

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“ripped off by rental cars .com”

Written on: 15/01/2015 by AbbieGillespie194 (1 review written)

Even when you don't request extra insurance they charge it and you cannot amend it even though they say you can… Read Full Review

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“Fantastic value for money”

Written on: 15/01/2015 by StanleySmith90 (1 review written)

Great value the cheapest by far for car hire with extras and no penalties if you have to cancel… Read Full Review

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“It pays to rent direct from the Rental company.”

Written on: 15/01/2015

The booking details were wrong that were sent to AVIS from your company. We live in Australia NOT England. We had confirmation of pick up from Auckland and drop off in Wellington - AVIS do NOT allow this with the vehicle we hired. AVIS finally approved but it took toll calls to AVIS direct to achieve the desired outcome...at our expense… Read Full Review

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“great value and service”

Written on: 14/01/2015 by christopherbarbados (1 review written)

great value. I got a Renault Captur despite booking Ford Focus.6 gears; auto; tiptronic as well. good performance. very economical on Diesel. good service from Enterprise....as always. GPS navi system did not know left from right!!!… Read Full Review

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“very quick and efficient”

Written on: 14/01/2015

very pleased with the service.I ordered a car & then changed it and literally within minutes the whole transaction was complete.I would definitely recommend Rentalcars to friends… Read Full Review

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“hidden fees!!!!”

Written on: 14/01/2015 by CatalinaBruce (1 review written)

the price was listed at 236 euros for a car rental in baton rouge louisiana....on top of that, it said i could save 32 euros by confirming and paying NOW.... i entered my card number and then i showed me that i was charged 254 euros FUCV YOU OPODO!!!!!!!!!… Read Full Review

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“Perfect rental partner”

Written on: 14/01/2015 by 144Hubbard (1 review written)

Prices compared with the car rentals own offers are notrmally unbeatable Once you have registered all your details its really a very smooth ride. I will keep coming back as you only need one site and do not need to check several car rental sites … Read Full Review

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“watch damage excess”

Written on: 14/01/2015 by Gia345 (1 review written)

I booked on line. The damage excess charge is only shown once you make the booking. There is no opt out. I have a separate excess policy, so i am going to cancel the booking and forfeit £10 deposit… Read Full Review

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“Easy Car Hire”

Written on: 14/01/2015 by LeviSpears479 (1 review written)

Staff were excellent and agreed to pick me up from the airport instead of using the bus to get to the office. They were really helpful and after 36 hrs of flying it was just what the doctor ordered. It was simple and painless and cheaper than the majors, I would recommend to others… Read Full Review

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“First Class Service”

Written on: 14/01/2015 by Naomi226 (1 review written)

Very efficient service provided. Good choice of cars, location of rental was a bonus.One way drop off at no additional cost… Read Full Review

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“Cheap and accommodating”

Written on: 14/01/2015 by Gunnft163 (1 review written)

We hired a seven seater and it fitted us all well. It had a built in roof rack which meant bulky gear could go on the roof. It was comfortable, economical and in good nick. Overall a great rental experience for both comfort and the wallet!… Read Full Review

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“Easy and cheap way to book rental cars”

Written on: 13/01/2015 by David_in_NZ (1 review written)

Used RentalCars.com to book cars in several countries over the last 8 months and found it a simple and easy process. It is easy to find the best deal available, including extras like second driver for free. Had no problems at the respective rental companies when it came to picking up the booked vehicle, and with it being pre-paid avoids many hassles (just need to remember to allow for the bond to be put on hold on your credit card). Last booking was for a car from London Heathrow over the… Read Full Review

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“Trying to Rent”

Written on: 13/01/2015 by StephenGerdsen (1 review written)

I have just spent three hours trying to confirm that my credit card which they have accepted in the past is no longer acceptable. I have tried unsuccessfully reentering my info to correct their problem. I have reentered all info correctly, sent emails to their 24hour centre all to no avail. This may be the only game in town, but I'll be damned if I will recommend this shoddy outfit. STAY AWAY!… Read Full Review

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Philz52's Response to StephenGerdsen's Review

Written on: 15/01/2015

They are definitely not shoddy, first class in every way, like the vast majority of feedback shows, your case is exceptional.
Why did you.not simply phone them, the lines are open 24 hours, the calls are recorded.I've found this company great every time I book, and saved a lot of money had I booked direct with hire firm.
I really don't get why you blame them for not accepting your card, that's the bank you should moan at.

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“Long Term Rental”

Written on: 13/01/2015 by MumandDadontour (1 review written)

45 day rental from Sanfrancisco to Las Vegas. When we went to pick up car, we were upgraded by the company as they indicated our bags would not fit. This ended up being a $ 1200 additional cost. As we had another long term rental through the same rental company, I contacted rentalcars.com and advised them of what had occurred and decided to upgrade our next rental to avoid a similar event. Upgrade easily done, and the addition charge for the car we had was reversed. This is the benefit of… Read Full Review

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“Great prices great service”

Written on: 13/01/2015 by Rebrabp (1 review written)

The rental started with ringing rental car .com, who were really helpful in explaining the different car groups,. I ended up with a Avis car which was cheaper than had I booked direct with Avis. The Avis staff at Southampton airport were very helpful, they explained everything clearly. The car was immaculate in and out. A lovely car to drive,. … Read Full Review

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“These people were awesome!”

Written on: 13/01/2015 by PleasedCustomer10212 (1 review written)

I had a 'carhire' booked in Cork to attend a funeral near Limerick with a friend. Cork flight cancelled, got to Dublin aiport T2 and the 'carhire' staff said 'No problem, we can switch it around for you' took about 15-20 mins. I got a very reasonable upgrade and picked car up and delivered to airport terminal car park. Expletively excellent service… Read Full Review

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