RentalCars.com Reviews - www.rentalcars.com

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“dont waste your time and money on this”

Written on: 24/07/2014 by dpassipieri (1 review written)

First they charged me twice for the same car. Then, I had problems when I was taking the car from Thrifty and they would not help to support it. I used rentalcars.com just because the price already included insurance, but when I got to thrifty, they would not accept it, and I had to pay insurance again. I could not cancel because I had already prepaid for the car and rentalcars would not reimburse me. NEVER AGAIN, Rentalcars.com. I will will always make sure everyone I know does not rent from… Read Full Review

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“Satisfaction with process”

Written on: 24/07/2014 by Adakendall (1 review written)

I found overall service to be good, including speaking directly to customer service rep., courtesy at the counter on collection and very quick response time on return… Read Full Review

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“Well Done Budget”

Written on: 24/07/2014 by docrobgar (1 review written)

My Car was upgraded and included my preference for Ful/full fuel policy, it was clean and in perfect condition and the the staff at the airport were all very helpfull. Definately a recommend from me. Above all the deal I had was of good value… Read Full Review

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“Be absolutely clear as to what you want to rent...”

Written on: 24/07/2014 by Ononokajibwa (1 review written)

We just returned from a holiday in Ireland. Prior to our arrival, I booked what I thought was a VW SHARAN, which is the equivalent of a smaller North American mini-van. Upon arrival in Dublin, however, we were given the equivalent of a VW TOURAN, which is the equivalent of something the size of a Mazda 5. As you can well imagine, the vehicle size was completely inadequate for 4 adults and 2 children. When I called RentalCars.com the staff tried to assist to see if they could get anything… Read Full Review

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“Mis sold insurance”

Written on: 24/07/2014 by Dodd416 (1 review written)

I went to hire a car from this company and after giving my card details I find they have sold me insurance I did not need. Very annoying and the phone number gives a message that is not in english… Read Full Review

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“Great customer service”

Written on: 24/07/2014 by Hayleex323 (1 review written)

Even though I didn't receive a proper service from the rental company and some information on the website was incorrect during my booking, I received a superior service from rentalcars,com and even got a refund due to those inconviniencies I had… Read Full Review

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“Budget car hire Belfast”

Written on: 24/07/2014 by 91Emery (1 review written)

Excellent time to collect the car, which was perfectly clean and ready to go, easy drop off and superb value for money. The only negative was the queuing time to see the customer service team, which is understandable due to the size of the airport… Read Full Review

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“They always come up with the best price and the cars good”

Written on: 24/07/2014 by twMcIntosh233 (1 review written)

They always come up with the best price and the cars are good, you always get what they say you will get and when i have had to change things on my bookings the staff are very helpful,can not say i have ever had a problem in the last say 15 bookings i have used them.I have had a few problems with my Mastercard and Visa card paying a deposit, they seem to not be able to take money, when i have paid for hotels before and after trying to pay a deposit on my car booking, not sure what the problem… Read Full Review

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“AIRPORT PICKUP SHUTTLE AND PICKUP UNIDENTIFIABLE”

Written on: 24/07/2014 by Ariella1975 (1 review written)

Upon arriving at LAX, there were no signage indicating where to go for pickup for EZ Rent A Car! After calling EZ Rent A Car I was informed that I should stand at a specifc area not identified as EZ's pick point and look for a shuttle bus identifiable as SHERATON GATEWAY HOTEL!WHO KNEW? The car was fine. The personnel at EZ were OK. I won't be doing business wih EZ again. Why didn't Rental Car .com inform me of this unusual pickup process?… Read Full Review

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“I chose a car on your website, I prepaid 114.88 for...”

Written on: 23/07/2014 by sarmany (1 review written)

I chose a car on your website, I prepaid 114.88 for the hire. To my great surprise at the airport on the bill was 159.3. On your website under ts/cs it was written that the airport surcharge and local taxes are included. Why did I have to pay "oneri aeroporuali"=airport surcharge: 41.80 euro, "oneri automobilistici" :10 euro and "prodotti aggiuntivi": 17.08. The other problem that at the Budget office I was told that my insurance (made online with you) is not valid for them. As I was… Read Full Review

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“more than what i booked”

Written on: 23/07/2014 by charalambos (1 review written)

they offered me an upgrade with no extra charge and the car was brand new. excellent… Read Full Review

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“Alemo are the absolute best car hire ever in my...”

Written on: 23/07/2014 by williamhempsall (1 review written)

Great car, great service,I always get a good car -often new - with swift and helpful service,good full insurance price (never needed it though, just for peace of mind) and all at a great price. I have always been a fan of Alemo since I first used you out of London Heathrow about 11 years ago. Over the years Prior to that I tried other names with very mixed results but when I discovered Alemo I have always stuck with Alemo whenever I need to hire a car… Read Full Review

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“Welcome to Naxos”

Written on: 23/07/2014 by Moggybp456 (1 review written)

Certainly wouldn't hesitate in using Hertz again. Without doubt the most efficient, prompt service on Naxos. Situated immediately outside of the port, you can't ask for better… Read Full Review

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“seat ibiza”

Written on: 23/07/2014 by samsomie (1 review written)

very comfortable car collection and return easy and hassle free very pleasant staff additional costs should be highlighted on booking site though… Read Full Review

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“3rd party insurance only”

Written on: 23/07/2014

When we arrived at the counter the car rental representative asked me if my credit card had enough space to pay an 18,000 pound deposit, since the rental didn't include collision insurance, but only third party. In the end, of course, we had to pay a fortune to buy the additional coverage from the rental company, although we already had $50,000 of car rental insurance included in our travel insurance. No doubt I should have spotted this problem in advance, but I'd say that this rental should… Read Full Review

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“overall good rental service”

Written on: 23/07/2014 by Harperpl1964 (1 review written)

the overall service was good, I did not appreciate being charged for the refilling of the tank 5 minutes after retiring the car. I retired the car with full tank and I had no problem when I dropped it off empty, but it costed me a little more than refilling by myself!… Read Full Review

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“comfortable, economical and easy on the eye”

Written on: 23/07/2014 by 7Allison (1 review written)

I would definitely use Thrifty again. I was very happy with the size of the standard vehicle. It was good value for money. It was a late model vehicle and easy to figure out how to use the heater and radio. I needed to extend my rental by a day and there was no problems doing that. I have finally found a company that I would not hesitate to recommend to others. I was somewhat surprised when I was asked for credit card details to cover excess on insurance $3000! That was a surprise, no other way… Read Full Review

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“Quality Rental Agent”

Written on: 23/07/2014 by Newmanti424 (1 review written)

As a present for my gaughers 18th I agreed to take her and 5 firends to our house in Spain. I looked around for a 7 seater and everything was so expensive. Then a found Rentalcars and the price was excellent. I booked and found I had been placed with Hertz Still worried when I went to collect the car I needn't have been. The car was excellent and exacly what I ordered. The girls named it the party bus - it even had a DVD player in the back for them to watch films Thank you Rental Cars you… Read Full Review

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“clean fast comfortable”

Written on: 23/07/2014 by CharlesAdkins247 (1 review written)

It is a clean and comfortable car.I am very glad to drive it with my family to spend vacation.It is easy to book online and it is very convenient to take the in the counter.And the price of the renting is acceptable… Read Full Review

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“so efficient”

Written on: 23/07/2014 by dsPrice285 (1 review written)

I felt very confident that the cars would be up to expectations and they were better. The staff were efficient, friendly and helpful… Read Full Review

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