RentalCars.com Reviews - www.rentalcars.com

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“charged my credit card and no car”

Written on: 18/12/2016 by Alio309 (1 review written)

I booked a car on rentalcars.com which advertised on booking.com when I was booking hotels. I booked a car rental that can be cancelled for September 2017 in Iceland. I never received a confirmation. The driver of our group didn't get a confirmation. But my credit card was immediately charged for the entire amount of the rental, which was 1211.34 USD. I tried to find my booking on their website. They asked for my email and said that they would resend confirmation. Nothing! I called Booking.com… Read Full Review

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“Complete Protection premium increase”

Written on: 17/12/2016 by O'Keefesu91 (1 review written)

In case of modification of reservation day (earlier car return of one day) the Complete Protection premium has been multiply by 10 and I needed to pay additional fee for a shorter rental. Complete Protection premium have no reason to increase since risk does not increase. This is an abusive clause, not properly explained before booking. Do not book if not sure of your dates … Read Full Review

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“Beware of change charges”

Written on: 14/12/2016 by LauraKenG (1 review written)

The website says "No change fees" and that is true. However, I needed to add on a couple days and wham! because of these changes, I had to pay the whole car rental up front, months before I was going to rent the car. I consider this deceptive. I looked at just cancelling the reservation and going to another website, but then I would have to lose my deposit. This is also not clear on the website that there is a cancellation fee… Read Full Review

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“address”

Written on: 12/12/2016 by YaretziHuber (1 review written)

car was as described, clean and fuel tank was full. only problem was finding the pickup address, downtown limoges is not an address, only address i could find online was limoges airport and had to go there to find downtown limoges location… Read Full Review

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“Orlando Gran Canaria”

Written on: 12/12/2016 by Carlos255 (1 review written)

Very good trust worthy operators. I would use them when visiting Spain wherever possible… Read Full Review

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“Good holidays with Budget”

Written on: 11/12/2016 by Snowlady (1 review written)

The car we hired was new, very clean and comfortable. There were no problems, when we hired the car and brought it back. Staff was friendly and helpful. We recommend Budget! Thanks!… Read Full Review

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“Happy Customer”

Written on: 08/12/2016

We booked the car through rentalcars.com for our visit to Hawaii. The car was picked up from Honolulu Airport from Dollar Car Rentals. From the moment we booked the car to when we dropped it off everything was seamless and cannot be faulted. Would highly recommend booking through rental cars. I've booked through them twice now and they are definitely the cheapest out there!… Read Full Review

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“Good value & low fuel use”

Written on: 06/12/2016

Staff were very helpful and patient when I had issues with my credit card. A mix up on my arrival at the airport meant we needed to walk to the incorrect area to be collected for the drive to the rental office, but otherwise all went smoothly… Read Full Review

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“VERY HELPFUL DOLLAR DESK STAFF”

Written on: 06/12/2016 by MarcelMills99 (1 review written)

We had to sign a new contract after 62 days. Dollar staff @ mco were very helpful with this process… Read Full Review

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“Excelente servcio”

Written on: 05/12/2016 by 227Woodruff (1 review written)

Muy buen servicio. Facíl de usar y muy practico. Muy simple para cambiar las reservas y muy confiable… Read Full Review

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“Excellent service, very nice car.”

Written on: 04/12/2016 by JudyT55 (1 review written)

Service couldn't have been better. Car took me 60 seconds to get used to. Had no worries about travelling the distance from Knock to Gallway. Would definitely use again. Clean, spacious, explained about it very well. Im happy with small cars and this did the job it was assigned to. Thanks, the whole adventure was a first for me, and I will be doing it all again. the only thing that disappointed me was the radio, but different country, not know how to tune it, was just the smallest of faults. We… Read Full Review

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“improved communication”

Written on: 04/12/2016 by KarenMacKinnon (1 review written)

please read previous comments re insurance better communication regards booking details would have expedited collection of vehicle… Read Full Review

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“InterRent Passes With Flying Colours”

Written on: 03/12/2016 by Edeni296 (1 review written)

Reserved an Aygo (small car) or similar. After some comments from me, the Rental Desk Staff suggested a FIAT 500X. I am so glad they did. Absolute ripper of a car! It was particularly fuel efficient; the diesel aspect added to that benefit. It had all the features of the modern up-market model. Drove well. Excellent vision all round. Sure-footed. Good in heavy rain (twice in eight days!). I would have preferred a lighter colour of car but the excellent lights on the vehicle were used throughout… Read Full Review

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“Dont change booking”

Written on: 30/11/2016 by Markbarton123 (1 review written)

Wanted to extend my rental for 2 extra days. Website told me same car not available so had to cancel and re book. I ended up getting the same car from the same rental company at the same place at the same daily rate. Noted that the extra charge was split between the additional two days rental cost that went to the rental company but the £30 cancellation charge was kept by RentalCars.com. I am in insurance and If I did this the FCA would prosecute me… Read Full Review

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“Short Notice Hire - excellent service and value”

Written on: 30/11/2016 by O'Gradytu163 (1 review written)

I had to hire the car at short notice due to an urgent business trip. I got excellent value on line, and even better when I picked up the car as I got a better model than I had booked on line. Staff were very helpful and friendly. I got very swift service. The car was beautifully clean. Return was no bother at all. So, no down side at all… Read Full Review

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“The system ignores the time for collecting the car”

Written on: 29/11/2016 by BenFranklin (1 review written)

I changed the date & time for collecting the rental car. The system immediately changed the date as requested. It also promptly promised a refund due to the now shorter rental period. But after many attempts it still refuses to accept the correct TIME for collecting the car. As my flight will now arrive 6 hours earlier than the original, why must I wait 6 hours before being able to collect my rental car? How can anyone call this service?… Read Full Review

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“Initially anxious then delighted”

Written on: 29/11/2016 by hughwoolford (1 review written)

As an older person not familiar with computer technology I was anxious when I made my initial booking to visit a favourite relative. He unfortunately died and I had to go a day earlier to attend the funeral. I was feeling sad and was quite anxious about changing the arrangements online. I was delighted to be able to make the changes easily and pleasantly surprised that the cost of the additional day car hire was even less than the previous days. Well done RentalCars.com, I am impressed… Read Full Review

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“Hire car ”

Written on: 29/11/2016 by 64McClellan (1 review written)

Very easy rental . Arrived easy to find the desk, nice friendly member of staff on the desk to help with the car. Not the one i had booked but suspect upgraded. Only Thing was not noticing the 250 km per day restriction and if you want a diesel you pay a extra 6 euro per day. We didn't have any issues, did our usual check on the car before leaving found a item not marked on the paper work went back to the desk to noted it and signed the paperwork to say it was there. Other wise very straight… Read Full Review

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“MY HOLIDAY CAR.”

Written on: 28/11/2016 by BirminghamDave. (1 review written)

Very pleased with car and service. Have used Orlando three times now and would recommend them to anyone… Read Full Review

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“Easy to deal with ”

Written on: 28/11/2016

One phone call on a late decision and it was sorted in minutes ,went to pick up the car and same deal ,absolutely no stress and a great experience and it worked out cheaper than cab fares and freedom of use whenever I wanted… Read Full Review

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