Written on: 24/05/2011
Great at taking your premiums but when you have a claim they're totally disinterested. Never phone you back - you have to keep chasing them - and after going through the endless "your call is important to us".
I reckon their philosophy is 'ignore them and they'll go away'
worst company I've dealt with in 45 years!!… Read Full Review
Written on: 20/05/2011
Never never go near this company I did a quote online and then spoke to advisor who when trying to finalise payment type clicked on full payment when I wished monthlt instalments I did not even take the cover out and they took money out of my card immediately I was on the phone for 3HOURS and their customer services was appalling no team leader or manager would speak to me and have had to contact my bank to enquire what to do about payment being returned into my ACCOUNT. The bank gave me… Read Full Review
Written on: 10/05/2011 by Belle16 (99 reviews written)
I truly cannot believe how awful Co Operative car insurance are as a company. Having seen their adverts and promise of great customer service, I really thought they'd be a great company to insure with. Completely wrong!
I have never, ever had such hassle and stress with an insurance company before. The customer service of their staff is terrible and I have had numerous heated telephone calls with staff who refuse to listen and just talk over you.
Staff also give conflicting information and… Read Full Review
Written on: 05/04/2011
Unable to contact the CS with regard to the claim.
30 minutes waiting time every time and never got through.
Unacceptable!… Read Full Review
Written on: 22/03/2011
I really recommend the Co-operative, mainly because they are very friendly, trustworthy and helpful. I always feel that they are really trying to get things right, rather than a large company trying to take advantage of you. They are also one of the cheapest car insurance companies (for us anyway). I have used them for the last three cars we had.
We recently had to claim with them. Although the claims process took a few weeks, they settled without problem and gave us a good payment for… Read Full Review
Written on: 03/02/2011
My car was bumbed from the back last year 2010 in November. The coopeerative made there claim from the other drivers insuarer. Today is Februaury. They still havent paid me out. Everytime I call I am put on hold for more 40min and then they just cut the phone. They are con artist just like their director Mr Stuart Roberts. Unfortunately, they are dealiing with the wrong person this time. There are somethings you can do and get away, but in life you have people like me, that when you cross a… Read Full Review
Written on: 01/02/2011 by Tafkar66 (25 reviews written)
After a horrendous experience trying to renew with Direct Line I thought I'd try the old Co-op (good feelings from my youth). Checked on moneysupermarket.com and they were also the cheapest quote.
Applied on-line - got the same price as moneysupermarket.com, filled out the forms and insurance started.
Documents arrived within a few days, all correct.
I called customer services to adjust the date of the DD - and only moan was that the first DD was taken one month before I expected it to be -… Read Full Review
Written on: 31/01/2011
They did not renew automatically so I shopped around and found a cheaper quote. I then had to ask for proof of no claims status. First phone call they tried to persuade me to change back to them, promised to send the proof and didn't. Called them 9 days later and they said they's send it straight away. 5 days later my new insurers are impatient. I asked the coop to fax it. They said they would and didn't. After 10 days got my piece of paper.Never again.Terrible service… Read Full Review
Written on: 28/01/2011
Do not go anywhere near this company they are con artists I made a claim four months ago and it is still on going and every time I phone they put me on hold for 20 minutes then promise to look into it but they are all trained to lie and lie till you are fed up and up for god sake do not go any where near this company… Read Full Review
Written on: 20/01/2011
Avoid this insurer! Our experience with this organisation will give you a sense of the abysmal management and administration that they must have. Having agreed and paid a premium to insure our son as a driver until the next renewal date, we found via the police that Coop had not actually insured him. When informed of this they corrected it but demanded an extra premium. They had to concede however that the extra premium had already been agreed and paid and documents issued. There the matter… Read Full Review
Written on: 12/01/2011
If I could have given no stars I would have. My car was stolen from a private parking area nearly two years ago. I had just completed work on the vehicle and had all paperwork to show what had been done. Car was valued at £1000 when I purchased it and insured through Co-Op. As soon as I became aware of my car having been stolen I contacted the police and the 24 hours claim line. I was then told to call back during opening hours to follow up. I did this and was sent some paperwork. Filled out… Read Full Review
Written on: 12/01/2011
These folks are terrible to deal with during a claim. I used to be with LV, but price convinced me to go with the co-op. I wish I hadnt changed over to them. My car went on fire in my driveway at home, and it was still there 3 weeks later!! They couldnt pick it up due to the weather! after a whole afternoon on the phone, I finally arranged for a local garage to pick it up at the co-ops expense. The guy arrived and did nothing but complain and swear at my wife and child!
Im still waiting for a… Read Full Review
Written on: 08/01/2011
Possibly the worst insurers. Ridiculous customer service, been waiting 5 weeks for my car to be fixed and the excuse they churned out was "i have to understand they need christmas holidays" (when my accident was in NOVEMBER) and that other people have had accidents too. Please avoid! You constantly have to chase them up, they do not phone you back on their own accord. My can remained unsecured on my drive for a week until they sent someone to collect it, it wasn't driveable as there was no… Read Full Review
Written on: 03/01/2011 by txanna (2 reviews written)
After a horrendous car accident, the Co-op paid out within 4 weeks, and the follow up phone calls etc were great - staff were helpful, and they were really kind. I recommended them to several family members who have all had sterling service. The prices have been good too.
After a relative had a dreadful experience with ecar (do NOT under any circumstances go to ecar, they are totally without any idea of customer service and cancel policies as they see fit for no reason) we contacted the Co-op… Read Full Review
Written on: 28/12/2010
Take my advice and stay away. Price is just not worth the hassle… Read Full Review
Written on: 03/12/2010
Value for money, but the money they make from you phoning them for claims makes up for it. A simple claim of theft of content from my car has taken 2 months and 11 phone calls and still no result. The claim handlers do not care and just keep making excuses. They say they will call back but wont. They all give different instructions and are always busy.
Avoid at all costs… Read Full Review
Written on: 01/12/2010
Was going to use these guys but after reading the comments on this site, i think not… Read Full Review
Written on: 05/11/2010
Having previously been a victim of insure wiser (telling you that you qualified for no-claims and then rejecting the evidence after 14 days was up) I contacted Co-op. I should have gone to them first. They were brilliant:-
1) Really Good Price
2) Peally professional on the phone and they repeated back what I had told them to confirm they had understood me.
3) They rang me when I asked them to.
4) My policy arrived 3 working days later.
I would recommend them to anybody… Read Full Review
Written on: 27/10/2010 by mission impossible (1 review written)
I found this review very helpful because... iam going through a process as with many un happy customers and would recommend they seek help through the financial ombudsman. tel 0800 0234567 also co-op car insurance freephone is 0800115115 just in case your was running up any bills… Read Full Review
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