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Written on: 19/12/2011
I purchased a Co-operative Young Driver insurance policy in May 2011. They promptly fitted a 'black box' into my car and I was promised that I would receive a proportion of my premium back every three months if I drove well. After my first three months, my score was 5 out of 5, however I hadn't received any money back. They agreed that I was owed £96.49 back and they paid the money back on my credit card. Great! So why the one star review? They admitted in writing that the money was owed… Read Full Review
Written on: 14/10/2011 by Kevo59 (1 review written)
I know most people only leave a review after a claim becomes difficult but this happens with all large companies . I have used co-op insurance for nearly 20 years and have claimed ,cancelled and changed vehicles with very few problems compared to other insurers which I tried for cost saving . The call center is in U.K. and the staff are polite and well trained with supervisers and underwriters on hand if things become complicated .Paperwork comes by post not by e-mail and they always notify any… Read Full Review
Written on: 05/10/2011 by mardy42 (1 review written)
applied for young drivers' insurance on line - the system took ALL my details, including contact numbers, email address, phone number so they can send me advertising rubbish i dont want and then rejected the quote because of the make of car - they ask the make of car at the outset. i then went on their very poor contacts page and selected 'feedback' which allowed me to write an email. i didnt write the email, i went back and selected 'complaint' and guess what? - you have to write in or call -… Read Full Review
Written on: 27/09/2011 by carlverr (1 review written)
Very poor service. Vehicle was a write off and they will not agree to repay full market value. after many complains they have agreed to a higher pay out but they still refuse to pay for loss of use of a damaged vahicle. it took more than 9 months to sort out a claim and still going… Read Full Review
Written on: 13/09/2011
i am having car fully comprehensive insurance with co operative.i never seen or experience horrible and bad insurance than this one.i had non faulty accident which opposite party accept his fault straight away after accident happen and its nearly one and half month i have not get any courtsey car from them or i have not received any money yet so i am having so much problems because of i have choose co operative insurance which i am regreting a lot i strongly advice people to go for good name… Read Full Review
Written on: 13/09/2011
Someone ran into the back of me. Made my first ever claim. Had to pay repairer the £100 excess plus another £100 excess that I didn't know about or agree to. Their agents wanted an open credit or debit card before I could have a hire car for the period of repair. Letters of complaint are ignored. Letters to the CEO are ignored, emails are ignored. They advertise that they are… Read Full Review
Written on: 09/09/2011 by anonymousdevon (1 review written)
My car has been deemed a complete write off because of an accident which involved a double collision not my fault. The moronic garage 'Accidental Bodyworks' based in Exeter have claimed it is a total write off because it is dented at the back but in my opinion is still ok to drive. They evaluated that the repairs are over £1600 (What a con)! Cooperative Insurance therefore deemed it a total loss and provided me with a hire vehicle, they intimated was going to be paid by the third party… Read Full Review
Written on: 04/08/2011 by liniute_lina (1 review written)
they were trying automaticaly to deduct car insurance for £548 for new year but i called them before they done it to stop them, as i switch to another insurer.they promised not to do it.and after couple days they done it anyway. after that they charge me £23 on the top of that for cancelation. i called them and explained situation and they ''promised'' refund and NO CHARGE for canceling(probably just to getrid of me ASAP). i got my refund but they still charged me what i've been promised NOT… Read Full Review
Written on: 30/07/2011
All insurance companies are interested in is getting your money, then when it comes round to making a genuine claim they find some feeble excuse so as not to pay out, and the Co-op are THE WORST at this game. It's the same with their house and building insurance policies, totally worthless. Fifty years ago the Co-op was a reputable company to deal with, now it is run by rogues. The reason their premiums are so low is because they never pay out, they would rather make some lame feeble excuse. I… Read Full Review
Written on: 07/07/2011 by jeyaruban.t (1 review written)
really good company. we had claim they paid full money. and very quick please don`t complain… Read Full Review
Written on: 06/07/2011
Changed my vehicle 2 months into my policy from 1.4 Kangoo to 1.6diesel CMax I was paying around £220 in instalments.They wanted £90 extra for the CMax plus a policy change fee which I thought was extortionate as the cars are basically the same group.When I asked about cancelling the policy I was told this would cost me around £90 pounds plus a change fee, .Robbery!! I still have my policy with them but never again. If this happened on the High Street it would be called… Read Full Review
Written on: 28/06/2011
Honestly I was already forwarned about them but i didnt listen. Their price quote my be interesting but i hope you never had to claim should it be any problem with the Car. My car was stolen and they denied my claim for silly reason. when they interview over the phone, they treat you like your making a faulse claim..it almost like they insinuate that you are scamming...very rude and unfriendly... … Read Full Review
Written on: 09/06/2011 by jonathan kelly (110 reviews written)
I am now in my fifth year with Co-Op car insurance. My premium was originally £340 now it is £600 five years later even though with four years no claims bonus which is supposed to be worth some kind of discount. This price is still the cheapest on the comparision web sites. In January I was quoted £250 but when I went to get the policy six weeks later it had gone. That was with Saga they wanted £800 when they requoted me. The CO OP quoted me £280 in January and £600 six weeks later… Read Full Review
Written on: 24/05/2011
Great at taking your premiums but when you have a claim they're totally disinterested. Never phone you back - you have to keep chasing them - and after going through the endless "your call is important to us".
I reckon their philosophy is 'ignore them and they'll go away'
worst company I've dealt with in 45 years!!… Read Full Review
Written on: 20/05/2011
Never never go near this company I did a quote online and then spoke to advisor who when trying to finalise payment type clicked on full payment when I wished monthlt instalments I did not even take the cover out and they took money out of my card immediately I was on the phone for 3HOURS and their customer services was appalling no team leader or manager would speak to me and have had to contact my bank to enquire what to do about payment being returned into my ACCOUNT. The bank gave me… Read Full Review
Written on: 10/05/2011 by Belle16 (99 reviews written)
I truly cannot believe how awful Co Operative car insurance are as a company. Having seen their adverts and promise of great customer service, I really thought they'd be a great company to insure with. Completely wrong!
I have never, ever had such hassle and stress with an insurance company before. The customer service of their staff is terrible and I have had numerous heated telephone calls with staff who refuse to listen and just talk over you.
Staff also give conflicting information and… Read Full Review
Written on: 05/04/2011
Unable to contact the CS with regard to the claim.
30 minutes waiting time every time and never got through.
Unacceptable!… Read Full Review
Written on: 22/03/2011
I really recommend the Co-operative, mainly because they are very friendly, trustworthy and helpful. I always feel that they are really trying to get things right, rather than a large company trying to take advantage of you. They are also one of the cheapest car insurance companies (for us anyway). I have used them for the last three cars we had.
We recently had to claim with them. Although the claims process took a few weeks, they settled without problem and gave us a good payment for… Read Full Review
As rated by real users
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" Customer service was fantastic " Read More
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