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Picture courtesy of P. Stagg.
Review by
kayzee
on 18th Aug 2004
User Rating : 0
Respect :
0
Just had to add my comment on www.oneandone.co.uk to the others: This company is diabolical - do not touch! Has not actioned my cancellation on 3 occasions and has now referred me to debt collectors! Gone back to Pickaweb with relief.
kayzee's full review | 58 words
Review by
matrixx
on 17th Aug 2004
User Rating : 1
Respect :
+1
I had over 100 sites with www.oneandone.co.uk. they used to be good when they were smaller but they've got too big - too automated and have lost touch with the end users.
You used to be able to speak direct to a techie - now you can't and the person on the end of the phone is never authourised to ...
matrixx's full review | 195 words
Review by
mesum98
on 13th Aug 2004
User Rating : 10
Respect :
-1
I have been a customer of OneAndOne internet, and I know that as long as you make sure their payment details are updated they will look after you, it's like a phone company they extend the contract and they bar your phone if the Direct debit is denied but I think the email support is so professional ...
mesum98's full review | 142 words | 3 comments added.
Review by
ad1234
on 4th Aug 2004
User Rating : 0
Respect :
0
I have been a customer at www.oneandone.co.uk for about 2 years. Twice my account has been locked because my credit card has "refused payment" - the first I know is my email is not working. I checked with the CC Co. and they said no request has been refused. When I looked into it further they finall ...
ad1234's full review | 163 words
Review by
completelyfrustrated
on 30th Jul 2004
User Rating : 0
Respect :
0
Where do I start? Firstly the OneAndOne servers are based in Germany and the support lines are in the UK. A familiar response is 'there is nothing I can do as the servers are in Germany'!!!
We run a couple of webstores on one of their managed servers which has lately resulted in customer compla ...
completelyfrustrated's full review | 199 words
Review by
surfnut
on 20th Jul 2004
User Rating : 1
Respect :
0
www.oneandone.co.uk - You only know how good a hosting service is when you have a problem and they`ve been disastrous. My main site`s been down for 24hrs+ so far during my busiest time of the year. Billing support are unavailable. Other support can`t/won`t help and refuse to put me through to someon ...
surfnut's full review | 75 words
Review by
Preventx 007
on 16th Jul 2004
User Rating : 0
Respect :
0
I went live with my web site and it has been down 95% of the time costing my £10,000 of pounds in lost sales, I gave them 19 chances to put it right, so now I'm taking them to court.
Preventx 007's full review | 56 words
Review by
hrisley
on 16th Jul 2004
User Rating : 0
Respect :
0
DO NOT USE OneAndOne. For all the glossy advertising and website the service is an absolute joke. Right now, all my websites have been down for nearly 24 hours. Once through to customer support the staff will rudely tell you that they cannot give any eta for repairs. All in all my sites have been do ...
hrisley's full review | 136 words
Review by
rleggett
on 16th Jul 2004
User Rating : 0
Respect :
0
Twice, OneAndOne have locked my account, supposedly because the card details I specified were wrong. On both occasions, the card details were correct and it has taken an awful lot of hassle to get my email/site working again. In fact, with the latest problem, it's been FOUR DAYS with nothing working ...
rleggett's full review | 93 words
Review by
JXG
on 2nd Jul 2004
User Rating : 0
Respect :
0
Don't touch 1and1. One word for them RUBBISH! They can not get anything correct, the SSL is sham, they have very poor un-trained service people, they are just plain old RUBBISH. They may be cheap but by the time you have spent correcting their mistakes it pays to go somewhere else.
JXG's full review | 57 words
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