OneAndOne www.oneandone.co.uk Reviews

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☆☆☆☆☆

“Websites go down, and the support line for OneAndOne...”

Written on: 08/11/2004 by jtudsbery (1 review written)

Websites go down, and the support line for OneAndOne http://oneandone.co.uk dont even know about it.You ring them up and ask whats wrong, and they say "Oh yes, I see that server is down". It has been down for 3 days consecutively now. Dont they have any back up servers?

I'm going to move my domains right away, and terminate the contract with 1&1… Read Full Review

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☆☆☆☆☆

“I bought some domains through the OneAndOne Hosting...”

Written on: 01/11/2004 by chriscollinson (1 review written)

I bought some domains through the OneAndOne Hosting Company and they sent me an email to say there was a payment problem. I contacted them and was advised to update my expired card details with another card. So I did. They had said on the phone that their system would retry payment. This was at the start of July, and I heard nothing since. Until Sat, 30th October when I received a letter from a debt agency asking for the money and a late payment charge. Im assuming it is some kind of typo as I… Read Full Review

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Malcontent's Response to chriscollinson's Review

Written on: 23/11/2004

I had exactly the same. Steer well clear of oneandone

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187456_Funmii's Response to chriscollinson's Review

Written on: 01/04/2005

I had a similar experience.
<br>
<br>I hosted my website with OneandOne for about a year. I cancelled my account with them after the 1st year. I sent them an email and then called and spoke to someone to notify them of this.
<br>
<br>About 5 months later, I got a letter from the bailiffs asking for months' payment plus a bailiff charge and if it wasn't paid within days I would be taken to court. This was the first I heard from OneandOne. I contacted them to find out why I got this and they said I hadn't terminated. I told them I did by email and they said I have to and should have done so by cancelling my account on the support page. I told them the person I spoke to should have told me that or a reply sent to my email.
<br>
<br>To cut the long story short, they said there was nothing they could do, that I had to pay the bailiffs. I paid (the following full year's subscription) as I would have incurred more charges. OneandOne said they would refund me the months following the new termination date. They did but after much 'aggro' and took them 21 working days (a month) for them to process my refund!
<br>**Bad customer service+++ ripping people off!!!**

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☆☆☆☆☆

“oneandone.co.uk - Blasklisted servers (mailabuse.org)...”

Written on: 10/09/2004 by JohnDEMSL (1 review written)

oneandone.co.uk - Blasklisted servers (mailabuse.org) which they won't fix so mails are being rejected by customers firewalls, taking forever to transfer domain to new ISP - yes we are leaving - hopefully they won't ruin us in the process. I see from the other reviews I am not alone....this crowd of wasters have got too big their boots. Of all hosting companies in all the world I had to choose to walk into this one :-(… Read Full Review

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☆☆☆☆☆

“Just had to add my comment on www.oneandone.co.uk to...”

Written on: 18/08/2004 by kayzee (1 review written)

Just had to add my comment on www.oneandone.co.uk to the others: This company is diabolical - do not touch! Has not actioned my cancellation on 3 occasions and has now referred me to debt collectors! Gone back to Pickaweb with relief… Read Full Review

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★☆☆☆☆

“I had over 100 sites with www.oneandone.co.uk. they...”

Written on: 17/08/2004 by matrixx (1 review written)

I had over 100 sites with www.oneandone.co.uk. they used to be good when they were smaller but they've got too big - too automated and have lost touch with the end users.

You used to be able to speak direct to a techie - now you can't and the person on the end of the phone is never authourised to do anything and usually sounds miserable. They could not care less when I told them I was cancelling all my accounts (used to give them over £500 a month)

I have just moved my last 2 sites away just… Read Full Review

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★★★★★

“I have been a customer of OneAndOne internet, and I...”

Written on: 13/08/2004 by mesum98 (2 reviews written)

I have been a customer of OneAndOne internet, and I know that as long as you make sure their payment details are updated they will look after you, it's like a phone company they extend the contract and they bar your phone if the Direct debit is denied but I think the email support is so professional it looks like they have some talented people writing the reply of my questions. No problems. The applicatons they have provided me in my control panel its free and they support them too, it's just… Read Full Review

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Daneee69's Response to mesum98's Review

Written on: 16/08/2004

You must be a lucky one! 14 reviews previously and the highest was 1 out of 10!.

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Johndemsl's Response to mesum98's Review

Written on: 10/09/2004

You must have yet to experience the message in german from their server that your mail has been refused by the addressee via mailabuse.org. If it does happen then don't take it personally - it's one of 1and1s servers that's blacklisted. We told them this three weeks ago but they have done nothing. See what rating you give when your emails to customers get bounced back because your ISP is blacklisted - I have resorted to sending some business mails using my personal yahoo a/c...v bad for business.

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Mesum98's Response to mesum98's Review

Written on: 17/08/2004

Yes, I am the lucky one, but you can keep my website addresses and monitor them, AS I do not have any problem and like I said as long as you check your payment are going ok then one and one looks after you. Ok, I think 10 was too high but I will give them 9/10

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☆☆☆☆☆

“I have been a customer at www.oneandone.co.uk for...”

Written on: 04/08/2004 by ad1234 (1 review written)

I have been a customer at www.oneandone.co.uk for about 2 years. Twice my account has been locked because my credit card has "refused payment" - the first I know is my email is not working. I checked with the CC Co. and they said no request has been refused. When I looked into it further they finally admitted that they did not inform me there was a "problem" by email or any other method. I changed details of card as requested then rang up oneandone and requested unlocking of account - 5 days… Read Full Review

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☆☆☆☆☆

“Where do I start? Firstly the OneAndOne servers are...”

Written on: 30/07/2004 by completelyfrustrated (1 review written)

Where do I start? Firstly the OneAndOne servers are based in Germany and the support lines are in the UK. A familiar response is 'there is nothing I can do as the servers are in Germany'!!!

We run a couple of webstores on one of their managed servers which has lately resulted in customer complaints as the shops were not running correctly. I contacted OneAndOne to request a reboot. Simple you might think. There was no need, I was told, as the shop software (that I have used for five years… Read Full Review

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★☆☆☆☆

“www.oneandone.co.uk - You only know how good a hosting...”

Written on: 20/07/2004 by surfnut (2 reviews written)

www.oneandone.co.uk - You only know how good a hosting service is when you have a problem and they`ve been disastrous. My main site`s been down for 24hrs+ so far during my busiest time of the year. Billing support are unavailable. Other support can`t/won`t help and refuse to put me through to someone senior who might. E-mails unanswered. Avoid at all costs… Read Full Review

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☆☆☆☆☆

“I went live with my web site and it has been down 95%...”

Written on: 16/07/2004 by Preventx 007 (1 review written)

I went live with my web site and it has been down 95% of the time costing my £10,000 of pounds in lost sales, I gave them 19 chances to put it right, so now I'm taking them to court… Read Full Review

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☆☆☆☆☆

“DO NOT USE OneAndOne. For all the glossy advertising...”

Written on: 16/07/2004 by hrisley (1 review written)

DO NOT USE OneAndOne. For all the glossy advertising and website the service is an absolute joke. Right now, all my websites have been down for nearly 24 hours. Once through to customer support the staff will rudely tell you that they cannot give any eta for repairs. All in all my sites have been down for at least 40 hours this week. When I signed up the space was unusable for 7 days due to an error in the control panel. This has been the most frustrating of all hosts I have ever used… Read Full Review

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☆☆☆☆☆

“Twice, OneAndOne have locked my account, supposedly...”

Written on: 16/07/2004 by rleggett (1 review written)

Twice, OneAndOne have locked my account, supposedly because the card details I specified were wrong. On both occasions, the card details were correct and it has taken an awful lot of hassle to get my email/site working again. In fact, with the latest problem, it's been FOUR DAYS with nothing working and they still haven't been able to unlock my account. I'm currently trying to change to a different provider, but needless to say, they're dragging their feet on that too… Read Full Review

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☆☆☆☆☆

“Don't touch 1and1. One word for them RUBBISH! They can...”

Written on: 02/07/2004 by JXG (1 review written)

Don't touch 1and1. One word for them RUBBISH! They can not get anything correct, the SSL is sham, they have very poor un-trained service people, they are just plain old RUBBISH. They may be cheap but by the time you have spent correcting their mistakes it pays to go somewhere else… Read Full Review

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☆☆☆☆☆

“OneAndOne - Bought a domain name from them but they...”

Written on: 03/06/2004 by JK1 (1 review written)

OneAndOne - Bought a domain name from them but they won't allow it to be transfered or used by another hosting company!! So I can't use it now, and I won't use them to host ever, absolutely rubbish… Read Full Review

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☆☆☆☆☆

“OneAndOne host and domain registrar is very poor in...”

Written on: 14/05/2004 by hemtah (1 review written)

OneAndOne host and domain registrar is very poor in quality and customer support, I do not recommend it to anyone… Read Full Review

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☆☆☆☆☆

“In 9 years of putting web sites on the net, OneAndOne...”

Written on: 07/05/2004 by Triffid (1 review written)

In 9 years of putting web sites on the net, OneAndOne are without doubt THE worst hosting experience I have ever endured. Despite paying for a dedicated server, my site still runs into cgi limits when running some very basic and commercially available scripts. Without wishing to accuse them of outright fraud, I have severe doubts that their managed server packages are what they say they are.

Their support staff are inept, to put it politely. Their version of 'support' is to leave you on hold… Read Full Review

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☆☆☆☆☆

“I hosted three OneAndOne accounts and six domains with...”

Written on: 05/04/2004 by 809809J (1 review written)

I hosted three OneAndOne accounts and six domains with OneAndOne for nearly three years. The sites grew too big for OneAndOne's web hosting package.

I asked to cancelled (they claim that you can cancel at any time) I asked to cancel as soon as possible on the 3rd of February. It is now the 5th of April and they still haven't cancelled them.

I have spent over FIVE HOURS on hold and chatting to their support team over this time.

I have recieved over THIRTY-FIVE emails aboout this issue and… Read Full Review

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☆☆☆☆☆

“We reported a problem with our web hosting to...”

Written on: 17/02/2004 by unsatisfied OneandOne customer (1 review written)

We reported a problem with our web hosting to OneandOne on the 3rd of February 2004. They didn't respond, nor did they rectify the fault so we reported it a 2nd time on the 6th February 2004. This time, even though they hadn't rectified the fault they sent an auto questionnaire asking what we thought of the service. We told them in no uncertain terms that their service was extremely poor. Did their customer service team jump to resolve our problem? Not even a reply. On the 10th our director… Read Full Review

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809809J's Response to unsatisfied OneandOne customer's Review

Written on: 05/04/2004

I completely agree. USE ONE AND ONE AT YOUR OWN RISK. They are so bad they could kill your business.

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☆☆☆☆☆

“We needed a higher performance hosting company for our...”

Written on: 14/02/2004 by mrhall (1 review written)

We needed a higher performance hosting company for our business. 1&1 looked promising with their glizty marketing material talking about their high availabilty, investment in data centres and 99.9% availability . The 50 quid google adwords voucher was a nice hook too.

Two weeks in and the server has stopped responding. The recorded voice on the phone slowly reads out the URL of the faqs on the website.

Their website does say that out of hours telephone support is non-existant. Thats… Read Full Review

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152720_Kingsley's Response to mrhall's Review

Written on: 23/04/2004

I find I have to disagree. We've been using 1 & 1 for about two years now for a few sites and have found them to be excellent. No downtime at all that we've noticed. Take a while to respond to emails, but who doesn't.
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<br>Started off with business package and progressed to profesional.
<br>
<br>can't praise them enough.
<br>
<br>No I don't work for them!
<br>
<br>Cheers

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☆☆☆☆☆

“This is a real joke... I had a .co.uk and .com...”

Written on: 01/12/2003 by ultrastar (1 review written)

This is a real joke... I had a .co.uk and .com registered with oneandone.co.uk and webspace with another web hosting provider and when I called 1&1 they REFUSED to update their dns entries for it. I changed my webspace subscription to a .com and called them again. I was told that "it could take up to 2 weeks to be done because it's a favour they do to customers".

Also, even they they state that "you can cancel your contract at any time with us", they do not clearly say that this does not apply… Read Full Review

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Cradleytown's Response to ultrastar's Review

Written on: 16/12/2003

We have been trying for over 3 weeks now to get One and One to send us a transfer form by email in order that we can transfer 3 domain names across to our account. They have this system whereby they send you an email and you then have to fax them a signed authority for transfer.
<br>
<br>The problem here is that we have got to the point where we have to harass them daily to actually send us the transfer information. Three weeks down the road and we are still no closer to resolving the problem and no one at One and One seems to be able to sort out sending out a simple email in order to effect a transfer of a domain.
<br>
<br>Very poor service, unprofessional and one to avoid.

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146951_Kdwilliams's Response to ultrastar's Review

Written on: 09/03/2004

Transfering away is done through contract.oneandone.co.uk.
<br>
<br>If you pay 1.99 per year for domain registration you can't expect all the features you would find with ones where you pay around £50 a year. You get what you pay for.
<br>
<br>Why did you want to speak to a supervisor? You think by speaking to them you could bypass normal procedure? Procedures are in place for a reason. If they weren't in place there would be no organisation and customers who follow the rules would have their requests dealt with later than everyone else.

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Foobar's Response to ultrastar's Review

Written on: 22/12/2003

They really are a joke (well it would be a joke if the implications were not so serious). Their home page, along with numerous other pages describes how to transfer a domain TO oneandone, but transfering AWAY from oneandone is well hidden. I've not tried the transfering away myself yet, but trying to get them to even acknowledge an email about how to get out was a pain. I bet if I sent two emails, one asking for help transfering a domain to them, and another away from them, which would be answered first!!!

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Ultrastar's Response to ultrastar's Review

Written on: 17/12/2003

VERY well said mate. Very well said... It would be of interest to people in here, that they haven't changed my DNS entries for my .com *YET* (see original review). About 3 weeks later and they haven't done s**t!
<br>
<br>- U

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