I purchased Meconopsis HIMALAYAN BLUE POPY jUMBO pLUGX3 from Garden Bargain, Ideal World TV. It arrived 6 days later. They are small, some leaves broken off and all looks wilted. These plants may not survive I fear. On TV programme they are potted in individual pot but they came in a green plastic container with hardly any white tiny roots visible. I'll never buy anything from them again. I feel cheated.

I ordered a Foreknow snow bike and it has not arrived over 1 month later. It said that delivery was up to 14 days. I have emailed several times and always get the same reply. “We will get back to you” and they never do. Do you use them or buy from them.  I WILL REMOVE THIS REVIEW WHEN I GET MY BIKE!!!

Bought 2 ceanothus standard trees, absolutely pathetic, though I was getting a bargain! They are tiny and very poor quality, I will never buy from ideal world again!!

my daughter Brought me drill all drill bits complete rubbish can't drill even soft steel only goes through soft brick total waste of money u be better of going to the pound shop and buying there stuff

I purchased some of their colossus strawberry plants. They said on the programme this is the size of the plugs you will receive..... Some of them are so small they look as though they will not survive . I have bought other things from garden bargains with mixed results and have contacted them for a refund several times but I thought I would try once more which was a mistake. The quality of their products has definitely worsened.

Terrible customer care, they take your money and become unresponsive. Terrible customer care Not very responsive, have to call a premium rate 13-20p a minute number to find out why they have not shipped an order, only to get no human. Generic email responses with no useful or helpful information. Will never use the company again unless they significantly improve their customer care. Looks like I'll have to do a charge back through bank as I cannot see me getting the expensive order. Think I'll stick to QVC and TJC if I do anymore teleshopping. Ideal world need to really get a grip, luckily I'll be covered by section 75 to get my money back as that's the only way forward I fear.

They only have premium rate telephone numbers. If there is a problem and every time I have bought anything there has been - there is no one to help you or take your complaint. Avoid this company at all costs.

I placed an order on 30.3.20 for a exercise bike. I was advised it would be with me within 5 working days. It has nearly been 3 weeks and still no sign of my bike. I have been emailing them daily. Most emails get ignored. Others say they are trying to track it. No tracking number has ever been recieved. I recieved the following email response back from them over a week ago... "Since the order was a dispatch from the supplier warehouse we are unable to track the parcel as confirmed by them the order was despatched on 30/03/2020 and still you haven't received the order, hence at this point, we can only assume that this order has been lost in the courier network." There it is, in black and white they confirm that they believe the item has been lost. Off of the back of this confirmation I request an immediate refund. I then recieve the following..."Our aim will be to get your order to you as quickly as possible, however, the investigation should be completed within 10 working days. If we are unable to track down your parcel, we will refund the order. We will keep you informed of our investigation and the outcome." I do not want another item. I want my money back! They have confirmed the item is missing, yet refuse to issue me an immediate refund! I only wish I had checked out the reviews prior to making a purchase. I continue to battle with this company for my money back!! Horrific service!

I didnt want a refund just the other offer that goes with my first item. They refunded and I missed the offer !!! I told them in an email and message 7 time!!! Below average customer Services which you need to look at as people are going though enough at the moment !!!! Shame on you all. Never will I order again.

I recently bought a stk phone on flexi pay ive not paid it fully yet and the phone has developed three faults after sending many emails getting pushed from email to email different services and phone calls at 30 pence a minute . I do not want the phone I want a refund but they will not give me one as they have a fourteen day returns policy what a joke .Iam truly disgusted with the service I have received but I bet they take my final payment on a phone that dos nt work properly ideal world sort your customer services out

I’ve been an in and out with this company for years and constantly have bad service with phones calls costing to customer service at 13 pence a minutes dearer then any other company that offer freephone . Always paid but unable as a pensioner to transfer funds in my bank as unwell so today phoned them to pay last instalments on 3 easy payments as I’ve never owed any money and they have blocked me till 24 hours .so I cannot make an order that does not need 3 easy payments so what’s your problem ideal world when it comes out of my card instantly as I explained it didn’t come out last time as card was lost

i recently purchased some hair product from ideal world and was told 3 to 5 working days to arrive only nothing arrived so i rang them to be told they would chase it up and get back to me within an 1 hour then over 2 hours past nothing so i rang them again to be told its on route and should be with me between 11 and 1 why fob me off in the first place and why say 3 to 5 days when it takes more like 7 orr and im still waiting for my goods to arrive would not shop on here again or recommend them

Stear clear of this Company. The Customer Service department need to take a leaf out of Q.V.C.'s way of working and how to treat customers. Looks like Ideal World and I are going to end up in Court. They sent me a letter yesterday, threatening me with legal action as they have been unsuccessful in taking a payment from my bank. Unfortunately I didn't realise my Card recently expired. Ideal world tell me this is their 2nd attempt at trying for payment, which is lies. They then say if i fail to pay therefore the 2nd administration charge of £18 then we will be involved in legal action. This is extortion. I never received a phone call/letter/e-mail to inform me of first hiccup, so I'm afraid Ideal World I'm not going to be taken to the cleaners because of your incompetent Customer Services Dept. I am visiting a Law office in Glasgow tomorrow morning. We'll see who comes out on TOP.

Mathey-Tissot Watch Disaster! One Star is far too generous for this complete shower of anti-customer service, insensitive Company falsely parading as having their customers best interests and issues at heart. This Company are a total disgrace with a customer service department that you have to pay premium rates to contact incurring yet more costs with nothing being resolved. So, I ordered a Mathey-Tissot Watch on 20th April but could not checkout my basket, I received a telephone call from customer services stating that they were experiencing IT Problems so they took my order over the telephone - I have never received the watch despite Ideal World taking payment for this watch - some 21 emails on and God knows how many telephone calls and they think it is OK to refund me as the product went out of stock AFTER my order was taken but despite them taking payment for it. After numerous confusion from Ideal World side I received a replacement form for another and far more expensive watch which they thought had been lost in transit.........Unbelievable!!!! After lengthy telephone calls on 14th May and to my surprise a call back from someone supposedly senior at Ideal World, I put a proposal to them for a different watch but in the same style which they would have had to have made a gesture of goodwill to cover all the costs although I would have been paying the majority of the cost of the watch.....I was supposed to receive a reply on 14th May but no surprise to me that no call back from them was received. I have called them again at much expense and been told that my proposal was rejected - I will now be taking Legal Advice and action against Ideal World for Breach Of Contract - they are a complete joke. I am not on Facebook but will now join to ensure everyone I know passes on the warning to stay well clear of this Company. They appear immune and uninterested at the shocking name and reputation that they have managed to achieve - they need exposing on BBC WatchDog!!!! Can anyone reading this review PLEASE tell friends and family to avoid the awful experiences that I have had to endure.

I ordered a tissot watch 19/5/18 and told dispatched in 3 to 5 days nothing received. then told 7 days nothing received.spent over £20 past week chaseing it.told today it's been lost by courier. it's cancelled as no more in stock. and got to wait 10days to get money back. be warned don't by from this company

DO NOT ORDER OF THESE THEY WILL HAVE YOU OVER THEY JUST SENT ME THIS they said they sent me 3 letters warning me of none payment this was due to no change on new card they in fact sent me one letter from dedt collectors was not happy with there emails so rang there complaints department nice lady but still had to pay £18 more still least it is payed****** just sent me email ** Thank you for taking my call earlier today**.I can confirm that you have paid £37.99 for the final instalment of £19.99 and admin fee of £18.00 for order . I will now arrange for the debt to be recalled from Moorcroft O THANKS ALOT JUST DONT BUY OF THEM ALSO SAME FIRM AS**** CREATE AND CRAFT***admin fee of £18.00 joke