Written on: 29/10/2010 by littlebubba555 (2 reviews written)
on the website delivery is stated as 2 weeks. After checkout that changes to 4weeks. So we sat on our hands and waited patiently. After four weeks and no contact we contacted customer services. It took four further phone call for anyone to take any notice and a further three weeks for delivery. This was very very poor service. The fridge was only one ofseveral items on the order. There were problems with two other items one of which is still not yet resolved.
Completely useless service, and... (read more)
Written on: 27/10/2010
very easy to order and delivered on time - what more could you ask for! (read more)
Written on: 27/10/2010 by jrc923617 (5 reviews written)
Website was easy to use and find the products I was looking for. Ordered a duvet set and a fold down washing line. Both were well priced compared to other sites. Even better was the fact that it was free delivery.
Goods arrived quickly within a couple of days of ordering, packaged well.
Very happy with the quality of the products. Would recommend. (read more)
Written on: 09/09/2010
i ordered 4 T shirts to have them ebroided with a log for work. John Lewis delivred the wrong ones but they went straight to be enroidered. when discovered to be worng JL want tnothing to do with it. i realise this is a bit exceptional but the dissappointing thing is that JL have just washed their hands of me with no solutions which is not how they sell themselves.
do not expect them to care if you have a problem even if they created it. i spend (sorry spent) thousands at JLP and from now on... (read more)
Written on: 04/09/2010 by roxyfloss (18 reviews written)
I didn't find John Lewis online at all good. I ordered a £1,200 Sony laptop in December and waited in all day for its delivery but when I phoned JL I was told that it had been lost and my account credited. I was furious and asked why on earth nobody had contacted me or sent another one. It took hours and many calls before I managed to secure another laptop.
However when the screen hinge snapped JL online told me to take it to my local John Lewis store. The store did not want it at all and... (read more)
Written on: 25/08/2010
Website said certain goods were "in stock" and there were more than 10 of them, and could be delivered within 14 days. Then got one email to say each item would come from the manufacturers directly, not from john lewis at all, and that the manufacturers would contact me about delivery within 2-3 weeks. Email also said money would be taken when items were dispatched.
Next day, website status says items had been "dispatched" and £1.8K taken from credit card. But no-one had telephoned or... (read more)
Written on: 29/07/2010
Excellent product. Great customr svice. Prompt delivery. Very efficient and friendly instaler. (read more)
Written on: 03/06/2010 by mike13 (31 reviews written)
A large range of goods, always delivered in good condition and within good time. the customer service has been good as well.
the products are a tad on the expensive side, but the name brands they stock do attribute to this.
the customer service is what you are paying for, so for that reason its worth going through ' john lewis '.
Written on: 01/06/2010
The online delivery to a store is useful, quick and reliable. The returns procedure is inconvient and slow. First you have to send an email saying why you want to return the item then wait...up to a day...to receive a number that you write in the parcel. Next you send back through the post office..ok...JL dont tell you they have received your parcel back and I am still waiting for the money to go back into my account 2 weeks later. I dont even know if they have received the item back. I have... (read more)
Written on: 22/04/2010 by mr mrs sphere (7 reviews written)
After having the whole house improved we bought all our bits for the new kitchen including material for the new blinds in all the rooms, the bluewater store was fantastic and everything we needed.
Cannot fault the service and they arranged to get everything delivered.
Mr Mrs Sphere (read more)
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As rated by real users
"Far too slow." Read More
"Nothing to shout about" Read More
"Very are incompetent and usele..." Read More
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"No Customer Service" Read More