Written on: 30/01/2011
I bought a 42" Panasonic HD TV from them and it was delivered the next day. They were the only shop to offer a 5 year guarantee.
I also bought a sony electric toothbrush on the 6 December last year, but unfortunately it broke down on the 27 January. I sent a mail to the service department asking them for a refund and I got a reply the next day to say that my refund had been sent to my bank. I did not even have to sent the faulty goods back.
The service was fantastic which is very rare... (read more)
Written on: 15/01/2011 by meghanhughes (1 review written)
Great website for shopping online.
I mainly use this for buying clothes and perhaps it's not the cheapest, but for ease of use and the quality of choice it's fantastic. Would definitely use again, and infact already have several times - delivery is always excellent too. (read more)
Written on: 14/01/2011
I have been a loyal John Lewis customer for many years but my last two orderd from their website have been an absolute nightmare. My first order was a bedside table to be delivered to my house. After two weeks i called John Lewis to enquire about the delivery and they told me they had tried to deliver the day before at 7pm however no one was in so they left a card - total lie. We were in, sitting in the front room by the window, no courier and no card. Checked the address was correct etc,... (read more)
Written on: 12/01/2011 by lewism (1 review written)
I really like using the John Lewis website. It is easy to navigate and the search works well. I bought Christmas gifts for friends and family, finding something for 5 people. Checkout was easy. Goods were delivered on time. No complaints. I later wanted to buy an extra gift set from there. I was worried about asking them to deliver it as I knew that most of the courier companies were really behind from the snow. I went to the checkout hoping to find a 'collect in store' option and was... (read more)
Written on: 10/01/2011 by doodlez (1 review written)
Poor delivery and found it cheaper elsewhere. Waste of time (read more)
Written on: 09/01/2011
Brilliant TV exceptional colours although could do with an on screen Equalizer to fine tune the sound which is a bit too speech orientated for me. John Lewis though were fantastic giving me £155 off on the list price due to a price match of an online Shop.
Delivery was quoted as 7am-2pm on Jan 7 and it arrived at 11am that very day on a John Lewis truck. Price match request took a few days to approve although it was sent on 31 Dec 2010 so there was a bit of delay for New Years holiday. But... (read more)
Written on: 24/12/2010
Extremely good value compared to competitors. Items in the package were deliverd on time. Package price dropped to £1599 just after I had purchased it and johnlewis.com honoured their "Never knowingly undersold" price promise and refunded my £200 very promptly. This was my first major purchase from their website and I have nothing but praise. I would like to thank them all including the customer service team and the delivery team. (read more)
Written on: 28/11/2010 by misticaber (1 review written)
I had to allow a window from 2 till 9. Finally arrived at 6pm Parcel left in boxes so I had to assemble TV myself (read more)
Written on: 24/11/2010
I returned an item to John Lewis online and my card wasn't credited. When I phoned to enquire why I was told they had no record of receiving it however, it can take up to 3 weeks from them receiving it to it being scanned into the system! I'm now having to send them the proof of postage when the package may just be sitting on someone's desk. (read more)
Written on: 29/10/2010 by littlebubba555 (2 reviews written)
In a large order with johnlewis.com totalling about £3,000 this bed was included. I signed for all the boxes on the delivery note. A fridge Freezer was part of the same order, which took almost 2 months to arrive meaning that we could not move into our house. Once the fridge was delivered we discovered that a package for the bed was missing and cannot be build. We are so far told that it will be 3 weeks until the bed slats can be deliverd! I have only ever been called back once when... (read more)
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