Written on: 24/11/2010
I returned an item to John Lewis online and my card wasn't credited. When I phoned to enquire why I was told they had no record of receiving it however, it can take up to 3 weeks from them receiving it to it being scanned into the system! I'm now having to send them the proof of postage when the package may just be sitting on someone's desk… Read Full Review
Written on: 29/10/2010 by littlebubba555 (2 reviews written)
In a large order with johnlewis.com totalling about £3,000 this bed was included. I signed for all the boxes on the delivery note. A fridge Freezer was part of the same order, which took almost 2 months to arrive meaning that we could not move into our house. Once the fridge was delivered we discovered that a package for the bed was missing and cannot be build. We are so far told that it will be 3 weeks until the bed slats can be deliverd! I have only ever been called back once when promised… Read Full Review
Written on: 29/10/2010 by littlebubba555 (2 reviews written)
on the website delivery is stated as 2 weeks. After checkout that changes to 4weeks. So we sat on our hands and waited patiently. After four weeks and no contact we contacted customer services. It took four further phone call for anyone to take any notice and a further three weeks for delivery. This was very very poor service. The fridge was only one ofseveral items on the order. There were problems with two other items one of which is still not yet resolved.
Completely useless service, and a… Read Full Review
Written on: 27/10/2010
very easy to order and delivered on time - what more could you ask for!… Read Full Review
Written on: 27/10/2010 by jrc923617 (5 reviews written)
Website was easy to use and find the products I was looking for. Ordered a duvet set and a fold down washing line. Both were well priced compared to other sites. Even better was the fact that it was free delivery.
Goods arrived quickly within a couple of days of ordering, packaged well.
Very happy with the quality of the products. Would recommend… Read Full Review
Written on: 09/09/2010
i ordered 4 T shirts to have them ebroided with a log for work. John Lewis delivred the wrong ones but they went straight to be enroidered. when discovered to be worng JL want tnothing to do with it. i realise this is a bit exceptional but the dissappointing thing is that JL have just washed their hands of me with no solutions which is not how they sell themselves.
do not expect them to care if you have a problem even if they created it. i spend (sorry spent) thousands at JLP and from now on i… Read Full Review
Written on: 04/09/2010 by roxyfloss (20 reviews written)
I didn't find John Lewis online at all good. I ordered a £1,200 Sony laptop in December and waited in all day for its delivery but when I phoned JL I was told that it had been lost and my account credited. I was furious and asked why on earth nobody had contacted me or sent another one. It took hours and many calls before I managed to secure another laptop.
However when the screen hinge snapped JL online told me to take it to my local John Lewis store. The store did not want it at all and it… Read Full Review
Written on: 25/08/2010
Website said certain goods were "in stock" and there were more than 10 of them, and could be delivered within 14 days. Then got one email to say each item would come from the manufacturers directly, not from john lewis at all, and that the manufacturers would contact me about delivery within 2-3 weeks. Email also said money would be taken when items were dispatched.
Next day, website status says items had been "dispatched" and £1.8K taken from credit card. But no-one had telephoned or… Read Full Review
Written on: 29/07/2010
Excellent product. Great customr svice. Prompt delivery. Very efficient and friendly instaler… Read Full Review
Written on: 03/06/2010 by mike13 (31 reviews written)
A large range of goods, always delivered in good condition and within good time. the customer service has been good as well.
the products are a tad on the expensive side, but the name brands they stock do attribute to this.
the customer service is what you are paying for, so for that reason its worth going through ' john lewis '.
… Read Full Review
Written on: 01/06/2010
The online delivery to a store is useful, quick and reliable. The returns procedure is inconvient and slow. First you have to send an email saying why you want to return the item then wait...up to a day...to receive a number that you write in the parcel. Next you send back through the post office..ok...JL dont tell you they have received your parcel back and I am still waiting for the money to go back into my account 2 weeks later. I dont even know if they have received the item back. I have… Read Full Review
Written on: 22/04/2010 by mr mrs sphere (7 reviews written)
After having the whole house improved we bought all our bits for the new kitchen including material for the new blinds in all the rooms, the bluewater store was fantastic and everything we needed.
Cannot fault the service and they arranged to get everything delivered.
Mr Mrs Sphere… Read Full Review
Written on: 12/04/2010
Purchased Panasonic DVD recorder. Intermittent problem where it would switch itself on and take over the TV channel being watched. (A minor but irritating fault). Returned to store on a couple of occasions for repair. Problem still persisted so offered full cash refund. Such good service bought a new DVD recorder whilst still in the store. Very helpful staff, took immediate responsibility for sorting out the problem (none of the "you need to/it would be quicker to contact the manufacturer etc.)… Read Full Review
Written on: 26/02/2010 by PATRICIA DELMANSON (3 reviews written)
After we had our kitchen done we decided to buy some trendy lighting for the eating area, well John Lewis were the only company we could find that could deliver whay we wanted.
The lighting looks fantastic, they sit over our new granite table that the kitchen company installed, John Lewis delivered on time, one light was broke but with no bother it was replaced and turned up within 48 hours.
Fantastic service will use again… Read Full Review
Written on: 25/02/2010 by RubyStanley (4 reviews written)
I purchesed a set of saucepans and a kettle and toaster from John Lewis online. The service was very good and they delivered within 2 hours of the specified time which is reasonable in this day and age.I have never purchased online before but i will use there service again… Read Full Review
Written on: 16/02/2010 by underscrutiny (3 reviews written)
I have had an horrendous experience purchasing your products ( simplehuman.co.uk) through John Lewis online. (14813009) The original order of (3) sku # CW1835 White small corner bins arrived with 2 of the three bins damaged (dents). In addition someone ( JL or SH ?) had fixed large stickers to the front of each bin and by the front I mean across the front of the white surface, these stickers could not be removed without leaving a residual glue . I contacted JL and requested exchange products… Read Full Review
Written on: 12/12/2009
John Lewis has a wonderful reputation but their online business has descended into shambles. Not only have they failed to deliver orders where customers have paid extra for specific delivery dates but they have failed to tell those customers that their orders will not be fulfilled.
They say that they have thousands of unfulfilled orders yet continue to take orders which they may not be able to fulfil. They ignore customer complaints even though I have a "read receipt" for my complaint to the… Read Full Review
Written on: 13/06/2009 by zurich (2 reviews written)
I ordered a 40" toshiba tv from johnlewis.com, despite being given a 2 week delivery estimate, as i thought i would be in good hands. how wrong i was. instead of a 40" tosh jl sent me a 50" panasonic!!! fantastic news for some but it was too big for me and i doubt they would have honoured their 5 year warranty. anyway i was stuck with a monster tele which i was told in no uncertain terms i could not use until it had been swapped for my original choice which of course was out of stock. i decided… Read Full Review
Written on: 19/05/2009 by kalinosia81 (1 review written)
john lewis is a good company with a very bad delivery service - using HDNL who simply don't deliver… Read Full Review
Written on: 23/04/2009 by MB101 (2 reviews written)
Very disappointed with John Lewis ... not what you'd expect from such an established retailer. Goods delivered damaged AND late - no apology or much help from their so called customer service team… Read Full Review
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