John Lewis Reviews - www.johnlewis.com

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★★★☆☆
2.6 / 5
41% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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John Lewis www.johnlewis.com
★★★★☆

“Gotta love them”

Written on: 02/10/2012 by efg123 (1 review written)

John Lewis - they aren't perfect, but they make you feel safe and at almost at home. Surprisingly often the price isn't on the product. Ie most of the time. They also aren't great at explaining the product and amazingly some things of their own label that you can find in the shop aren't available on line… Read Full Review

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★☆☆☆☆

“ Nice site... poor customer service”

Written on: 03/07/2012

Ordered a laptop that had 4 'in stock' . Called 4 days later to see why it had not been dispatched and was told the order was still processing but it would be with me in the next 7. Come on guys it is not the 1950's!… Read Full Review

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★★★★★

“Great Store!”

Written on: 17/05/2012 by Tiink (6 reviews written)

Ive only ever ordered small items from john lewis, such as towels, candles, kitchen utensils, etc. They have always arrived extremely quickly, usually within 2 working days. After reading reviews on here, i would be hesitant about ordering large items, but i highly recommend it for small items=)… Read Full Review

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★☆☆☆☆

“What has happened to John Lewis?”

Written on: 06/04/2012 by Donkeykong2012 (2 reviews written)

As others, I used to believe that John Lewis provided superior customer service - that no longer appears to be the case. Having ordered a cooker and a fridge (a basic order I thought) they have continually failed to organise delivery, installation etc etc. I have had to manage the entire process, with them repeatedly turning up unannounced and wondering why nobody is in. The couriers are not provided with enough information. Having evetually had both delivered, the fridge was faulty - Still… Read Full Review

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★☆☆☆☆

“Return my calls!”

Written on: 12/01/2012

I ordered a Samsung TV and a John Lewis own brand bookcase from John Lewis 16 days ago with an expected delivery of 5 days. They have shown as dispatched in my account for 2 weeks now. I have now called them 4 times and emailed 3. I keep being told someone will call me back but nobody ever does. 3 days ago I did get an email from them telling me the order had now been… Read Full Review

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★☆☆☆☆

“So Much For The Much Vaunted John Lewis Customer Service”

Written on: 09/08/2011

I have shopped with John Lewis for years because I trusted them to give good customer service. JL wins awards all the time for customer service, this year (2011) included. In 2008 I bought a Hotpoint Condenser Dryer which came with the usual JL 2 year guarantee. That guarantee expired some 11 months ago. Two weeks ago, the Dryer refused to start the programme. I contacted JL with a formal letter to the Senior Customer Services Manager describing the problem and explaining that, although the 2… Read Full Review

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★★★★★

“Our 37" panasonic plasma tv developed a fault more...”

Written on: 03/05/2011

Our 37" panasonic plasma tv developed a fault more than 3 years after purchase. Had to use John Lewis's 5 year guarantee which involved an independent inspection of the set confirming it was beyond economical repair. John Lewis sourced a brand new 42" replacement set for us & had it delivered promptly. Great customer service… Read Full Review

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★☆☆☆☆

“Bought it and exchanged for quality issues. Pearls...”

Written on: 23/04/2011

Bought it and exchanged for quality issues. Pearls were not as good as claimed by Dower & Hall but price is as expensive as quality one. I understand this is not entirely John Lewis' issues but John Lewis is selling Dower & Hall with its reputation.

Well, the replacement is no better than the first one but it's acceptable. HOWEVER, it came with an unprotected plastic bag and the orginal jewellery packaging box was missing. This is a John Lewis fault, right? The worse thing is, John Lewis… Read Full Review

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★★☆☆☆

“Very helpfull customer service.... but only over the...”

Written on: 29/03/2011 by kisonka7 (3 reviews written)

Very helpfull customer service.... but only over the phone....
I've reserved a beer fridge in Oxford Street Branch and been told to come and pick it up any time. Sounds good, when I have arrived to collect it i've been told that it's still in a warehouse and it will take 4 days to get it to this store… Read Full Review

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★★★★☆

“bought a samsung tv.the staff were very knowlegdable...”

Written on: 22/03/2011 by fussygirl (3 reviews written)

bought a samsung tv.the staff were very knowlegdable and helped me to make the right decision,they gave me a couple of suggestions and were generally very helpful. very pleased with the service ,would buy any electrical device from them again… Read Full Review

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★★★★★

“Ordered a new Sony computer, best price on web by far,...”

Written on: 15/03/2011

Ordered a new Sony computer, best price on web by far, on Saturday at 5pm. Arrived Monday morning at 10am. First class… Read Full Review

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★☆☆☆☆

“John Lewis claim to have the best customer service but...”

Written on: 16/02/2011

John Lewis claim to have the best customer service but I have only had the worst experience with them. I bought a coffee maker for Christmas for my friend which ended up being faulty. My friends called them up to arrange a pick up to get another machine, but these idiots came to my house instead of my friends'... despite very clear instructions NOT to come to my house. The most frustrating part of this is that my friend had taken a half day to stay at home and wait for the deliverers. SInce… Read Full Review

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★★★★★

“I bought a 42" Panasonic HD TV from them and it was...”

Written on: 30/01/2011

I bought a 42" Panasonic HD TV from them and it was delivered the next day. They were the only shop to offer a 5 year guarantee.
I also bought a sony electric toothbrush on the 6 December last year, but unfortunately it broke down on the 27 January. I sent a mail to the service department asking them for a refund and I got a reply the next day to say that my refund had been sent to my bank. I did not even have to sent the faulty goods back.
The service was fantastic which is very rare… Read Full Review

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★★★★★

“Great website for shopping online. ”

Written on: 15/01/2011 by meghanhughes (1 review written)

Great website for shopping online.

I mainly use this for buying clothes and perhaps it's not the cheapest, but for ease of use and the quality of choice it's fantastic. Would definitely use again, and infact already have several times - delivery is always excellent too… Read Full Review

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★☆☆☆☆

“I have been a loyal John Lewis customer for many years...”

Written on: 14/01/2011

I have been a loyal John Lewis customer for many years but my last two orderd from their website have been an absolute nightmare. My first order was a bedside table to be delivered to my house. After two weeks i called John Lewis to enquire about the delivery and they told me they had tried to deliver the day before at 7pm however no one was in so they left a card - total lie. We were in, sitting in the front room by the window, no courier and no card. Checked the address was correct etc, and… Read Full Review

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★★★★★

“I really like using the John Lewis website. It is easy...”

Written on: 12/01/2011 by lewism (1 review written)

I really like using the John Lewis website. It is easy to navigate and the search works well. I bought Christmas gifts for friends and family, finding something for 5 people. Checkout was easy. Goods were delivered on time. No complaints. I later wanted to buy an extra gift set from there. I was worried about asking them to deliver it as I knew that most of the courier companies were really behind from the snow. I went to the checkout hoping to find a 'collect in store' option and was… Read Full Review

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★☆☆☆☆

“Poor delivery and found it cheaper elsewhere. Waste of...”

Written on: 10/01/2011 by doodlez (1 review written)

Poor delivery and found it cheaper elsewhere. Waste of time… Read Full Review

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Guest's Response to doodlez's Review

Written on: 11/07/2011

Such a comment really deserves a full explanation and in the absence of such I'd guess there is other than a true motive for the words . . .

We've bought hefty items as well as the piffling ones for many years and always found the firm reliable in efficiency and pricing. Five ear guarantee inclusive on a TV . . . And there's more!

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Guest's Response to doodlez's Review

Written on: 20/07/2011

I find doodlez review completely unhelpful no explanation at all

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★★★★★

“Brilliant TV exceptional colours although could do...”

Written on: 09/01/2011

Brilliant TV exceptional colours although could do with an on screen Equalizer to fine tune the sound which is a bit too speech orientated for me. John Lewis though were fantastic giving me £155 off on the list price due to a price match of an online Shop.
Delivery was quoted as 7am-2pm on Jan 7 and it arrived at 11am that very day on a John Lewis truck. Price match request took a few days to approve although it was sent on 31 Dec 2010 so there was a bit of delay for New Years holiday. But… Read Full Review

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★★★★★

“Extremely good value compared to competitors. Items in...”

Written on: 24/12/2010

Extremely good value compared to competitors. Items in the package were deliverd on time. Package price dropped to £1599 just after I had purchased it and johnlewis.com honoured their "Never knowingly undersold" price promise and refunded my £200 very promptly. This was my first major purchase from their website and I have nothing but praise. I would like to thank them all including the customer service team and the delivery team… Read Full Review

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★★★★☆

“I had to allow a window from 2 till 9. Finally arrived...”

Written on: 28/11/2010 by misticaber (1 review written)

I had to allow a window from 2 till 9. Finally arrived at 6pm Parcel left in boxes so I had to assemble TV myself… Read Full Review

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