John Lewis Reviews - www.johnlewis.com

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★★☆☆☆
2.4 / 5
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★☆☆☆☆

“Don't buy a computer from these muppets”

Written on: 04/05/2013 by stegill (2 reviews written)

I bought two Lenovo Yoga notebook computers from these people, costing £1000 each, thinking that John Lewis has a good reputation for customer service. Sadly, it seems that the reputation and reality are very different. One device went wrong after 2 months - the technical support people both in store and on the phone were very pleasant but completely clueless. The chap on the phone was very frank - admitting that he didnt know what he was talking about and indicating I should go to the… Read Full Review

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★☆☆☆☆

“Price match worthless”

Written on: 23/03/2013

I tried to get a price match with a product from a rival retailer. Waited well over the 24 hours they promise to respond in to ne told that they wouldn't price match because it is a showroom not a shop. Really what a ridiculous commment- they are the same thing. They clearly want the advertising gain from their advertising but don't want to honour it… Read Full Review

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★☆☆☆☆

“dont waste your time with price match ”

Written on: 15/03/2013

waiting over a week for a price match now competitor is out of stock and nobody got back to me saying i have to re-order the item, wrong poor service!… Read Full Review

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★☆☆☆☆

“We paid a little more for a Samsung larder fridge and...”

Written on: 22/01/2013 by unhappypanda (2 reviews written)

We paid a little more for a Samsung larder fridge and a larder freezer in order to get the John Lewis service. What an awful mistake that was. Money was debited from my ac almost 3 weeks prior delivery. We were promised that the delivery men (from Expert Logistics) would unpack and site the two items and remove all packaging. On arrival (Saturday delivery), the men just dumped two huge boxes in our kitchen and asked us to sign. When we queried about the unpacking and siting they looked very… Read Full Review

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★★★☆☆

“They don't seem to care about customers any more”

Written on: 19/01/2013 by JT365 (2 reviews written)

I have been a loyal customer of John Lewis for many years and, until recently, have always found their customer service to be excellent. If things ever went wrong they went out of their way to put them right promptly and couteously, making sure I was left satisfied. Not so with a dishwasher I bought from them recently. I ordered from JL because I thought I could rely on them for a complete service - delivery, installation, and dispoal of the old machine. When the new dishwasher arrived the… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 15/01/2013 by Newland666 (1 review written)

John Lewis appalling customer service. Present ordered on 9th December to be delivered to my elderly aunt and uncle. Found out in January that it had not been delivered, very upsetting for myself and relatives. Emailed a complaint. They replied the item was damaged in transit and they had tried to call me on 20th December, no call, email or text received and 20th Dec was far too late when the present should have been delivered. They refunded the money on 2nd January but NOT the delivery charge… Read Full Review

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★☆☆☆☆

“Appaling customer service”

Written on: 07/01/2013

I normally buy everything from Amazon (excellent returns policy, guaranteed next day delivery, good prices, etc.), but decided I would give John Lewis a go as I'd heard good things and they offer a 5 year warranty on electricals. Never again. Order placed on 27th Dec and website said I'd be called within 48 hours to arrange delivery (I'd have already had the same product from Amazon for 24 hours by then....). Anyway, I waited until 5 days had passed and the order status hadn't changed, so I… Read Full Review

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★☆☆☆☆

“John Lewis Price Match ”

Written on: 28/12/2012

Richer Sounds Liverpool store which is a large competitor of John Lewis,in selling television advertised a Samsung LED TV for less than that advertised by JL. I naturally went on the JL website to discover their Price Match Form which was duly completed and returned. I also phoned their Customer Service Office who agreed to investigate the undersale and resolve matters in 24 hours. Now 9 hours later JL require my address, contact number, together with Richer Sounds full address, this… Read Full Review

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★☆☆☆☆

“Taking orders for stock they dont have”

Written on: 20/11/2012

Tried to get a nexus 7 tablet . Stock levels have been low with just a few available intermittently. I managed to complete an order yesterday and had an order number with delivery to my local Waitrose next day for collection. Today get a call saying sorry we dont actually have any stock for delivery to your local store and cant tell when stock will be available. Poor indeed. (It is also very annoying that their stock systems dont reflect real time info. Item in stock, add to basket, get to… Read Full Review

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★★★★☆

“Gotta love them”

Written on: 02/10/2012 by efg123 (1 review written)

John Lewis - they aren't perfect, but they make you feel safe and at almost at home. Surprisingly often the price isn't on the product. Ie most of the time. They also aren't great at explaining the product and amazingly some things of their own label that you can find in the shop aren't available on line… Read Full Review

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★☆☆☆☆

“ Nice site... poor customer service”

Written on: 03/07/2012

Ordered a laptop that had 4 'in stock' . Called 4 days later to see why it had not been dispatched and was told the order was still processing but it would be with me in the next 7. Come on guys it is not the 1950's!… Read Full Review

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★★★★★

“Great Store!”

Written on: 17/05/2012 by Tiink (6 reviews written)

Ive only ever ordered small items from john lewis, such as towels, candles, kitchen utensils, etc. They have always arrived extremely quickly, usually within 2 working days. After reading reviews on here, i would be hesitant about ordering large items, but i highly recommend it for small items=)… Read Full Review

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★☆☆☆☆

“What has happened to John Lewis?”

Written on: 06/04/2012 by Donkeykong2012 (2 reviews written)

As others, I used to believe that John Lewis provided superior customer service - that no longer appears to be the case. Having ordered a cooker and a fridge (a basic order I thought) they have continually failed to organise delivery, installation etc etc. I have had to manage the entire process, with them repeatedly turning up unannounced and wondering why nobody is in. The couriers are not provided with enough information. Having evetually had both delivered, the fridge was faulty - Still… Read Full Review

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★☆☆☆☆

“Return my calls!”

Written on: 12/01/2012

I ordered a Samsung TV and a John Lewis own brand bookcase from John Lewis 16 days ago with an expected delivery of 5 days. They have shown as dispatched in my account for 2 weeks now. I have now called them 4 times and emailed 3. I keep being told someone will call me back but nobody ever does. 3 days ago I did get an email from them telling me the order had now been… Read Full Review

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★☆☆☆☆

“So Much For The Much Vaunted John Lewis Customer Service”

Written on: 09/08/2011

I have shopped with John Lewis for years because I trusted them to give good customer service. JL wins awards all the time for customer service, this year (2011) included. In 2008 I bought a Hotpoint Condenser Dryer which came with the usual JL 2 year guarantee. That guarantee expired some 11 months ago. Two weeks ago, the Dryer refused to start the programme. I contacted JL with a formal letter to the Senior Customer Services Manager describing the problem and explaining that, although the 2… Read Full Review

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★★★★★

“Our 37" panasonic plasma tv developed a fault more...”

Written on: 03/05/2011

Our 37" panasonic plasma tv developed a fault more than 3 years after purchase. Had to use John Lewis's 5 year guarantee which involved an independent inspection of the set confirming it was beyond economical repair. John Lewis sourced a brand new 42" replacement set for us & had it delivered promptly. Great customer service… Read Full Review

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★☆☆☆☆

“Bought it and exchanged for quality issues. Pearls...”

Written on: 23/04/2011

Bought it and exchanged for quality issues. Pearls were not as good as claimed by Dower & Hall but price is as expensive as quality one. I understand this is not entirely John Lewis' issues but John Lewis is selling Dower & Hall with its reputation.

Well, the replacement is no better than the first one but it's acceptable. HOWEVER, it came with an unprotected plastic bag and the orginal jewellery packaging box was missing. This is a John Lewis fault, right? The worse thing is, John Lewis… Read Full Review

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★★☆☆☆

“Very helpfull customer service.... but only over the...”

Written on: 29/03/2011 by kisonka7 (3 reviews written)

Very helpfull customer service.... but only over the phone....
I've reserved a beer fridge in Oxford Street Branch and been told to come and pick it up any time. Sounds good, when I have arrived to collect it i've been told that it's still in a warehouse and it will take 4 days to get it to this store… Read Full Review

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★★★★☆

“bought a samsung tv.the staff were very knowlegdable...”

Written on: 22/03/2011 by fussygirl (3 reviews written)

bought a samsung tv.the staff were very knowlegdable and helped me to make the right decision,they gave me a couple of suggestions and were generally very helpful. very pleased with the service ,would buy any electrical device from them again… Read Full Review

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★★★★★

“Ordered a new Sony computer, best price on web by far,...”

Written on: 15/03/2011

Ordered a new Sony computer, best price on web by far, on Saturday at 5pm. Arrived Monday morning at 10am. First class… Read Full Review

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