I had my bike stolen on 9 November and now on the 11 January I am no further forward on whether Rampdale will pay out. My claim (in the £100's) has gone to a management review but has been at a management review for about 6 weeks, due to a technicality on my policy. My policy states commuting, but my bike was stolen from my head office, about 1 mile from my usually place of work which I very rarely visit and it was my first journey of the day from my home. Why does it take 6 weeks for a management review to decide on course of action. Rampdale have no concern over the personal issues their delaying tactics cause me. One I lost a much loved bike and For 2 months I have had to arrange lifts to work. I can't proceed on getting new transportation until I know what Rampdale decide. To rub salt into the wound I recieved a separate email asking me about renewing my bike insurance, how insensitive. All they care about is getting money in. I have been with Rampdale since owning a bike (past 4 years), and plan to ride a bike for a long time. They don't seem to care about customer loyalty and future loyalty. Terrible, no care for customer at all.

I had my bike for just 4 weeks when it was stolen however I only had 3rd party insurance so I just tried to cancel the insurance. After about 2 hours on the phone being passed between different departments and stuck on hold, I was told I can't cancel over the phone but need to send them an email. 3 emails and 3 weeks later I finally got a response saying it would be cancelled. I payed £545 for the year so I figured i'd be charged 1 month plus a cancellation charge and I was expecting around £400-£450 refund however, due to the delay, they charged me for 2 months insurance. After there extortionate cancellation charges, I received a refund of £285 meaning on top of the loss of my bike I was charged £260 for 4 weeks insurance. Absolutely disgusting.

I Wish I had read these reviews before I took out my sons Insurance. I paid in full £221.63.after 8 weeks my sons moped broke down , so got another moped they charged £70 to change over. Then 8 weeks later my son had a accident to no fault of his own . wet roads. fell off and damaged his left leg unable to ride for 4/6 months .I phoned up to cancel policy ,cant do it over the phone send a email .no correspondance.sent 4 emails before I received a reply. All they will refund is £26 .disgusted. all they do is rip you off. I have ended up paying £50 a month for 4 months of riding. please look around before you buy from this insurance company . Dont know how they can call themselves a no1 insurance company . They dont answer the phone either . avoid . I will be warning all my sons friends not to use this company . NO BIKE,BAD LEG, AND £200 WORSE OFF.

Took out insurance with this company as they seemed to provide good cheap cover for my bike. After having the bike for a month, turned out I needed a new bike after old bike kept letting me down and couldn't keep affording new parts. Phoned up to get quote for different bike. After three promised call backs and me calling back everytime. They informed me that the premium would go up which I expected but that they expected me to pay £250 up front! I told them I wished to cancel after making two payments and they tried to charge around £90! I decided it wasn't worth the stress and called up to cancel, to which the told me I had to email it in to cancel. I emailed the company and heard nothing back. I then phoned up AGAIN and was told just to send it in again. Policy still not cancelled.

I recently purchased a policy online but I made a mistake by putting in the wrong registration number. I was stopped by the police as they said I was not showing up on their computer as being insured. I explained I had bought the insurance so they contacted Rampdale who confirmed I did have cover and they corrected my registration number immediately. I was allowed on my way again. Great customer service and I would recommend these guys for Insurance.

The motorbike insurance was canceled without my knowledge. Rampdale uses several insurance companies which you can't get in touch with or even find details online. Xpekt is one of those companies. After several calls trying to avoid my insurance being canceled, or any help in the situation, Rampdale just replied with a "too bad" attitude and the customer help department were really rude. Something you chose these companies to try and save money but you end up spending even more. I suggest reference insurance companies as you are treated differently and with respect.

where do you start with rampdale, i suppose with the customer service that does not actually exist beyond getting you to take a policy with them zero help beyond the initial interaction they hide behind your policy small print that they fail to inform you about because its "our responsibility" to read them in full i assume that usually takes place afer you qualify for the law degree and you fully understand the draconian rules they set in place The other rampdale excuse is fobbing you off to your actual insurer and washing their hands of you, rampdale being only the people that take your money and if you are in an accident you're really on your own trust me on that point they wash their hands of you but thats only after selling your details to the multitude of accident claim maggots and curtesy vehicle brokers who send you a "curtesy" replacement bike while the claim goes thru but try to charge you when the other insurance company wont pay the extortionate vehicle rental terms finally you will marvel at the speed they send out the letter telling you your insurance is cancelled when they try to avoid actually paying out by then insist you return the paper insurance certificate they never sent you in the first place and threaten you with dire legal preceedings based on a legal system that has not been used in years if you do not. we print our own documents you idiots as soon as you cancel the insurance policy you could'nt tax a car with it you idiots, dvla write to you within a month to make you sorn the vehicle for having no valid insurance tell me though if i print out the pdf and send it to you can i charge you £25 for the correspondence plus a further £90 idiot tax and cancellation levy

Two weeks of begging for my 6yrs no claims discount document. Customer service is nil spent hours on phone at premium rate ( 0844 ) all I got its in the post or its been sent by email even had phone put down on me. Had to contact my insurance company direct it was sorted within 5mins. They where happy to take my money every year since 2009 but because I found a better broker and better insurance at half the price they didn't like it. # PLEASE AVOID THIS COMPANY YOU WILL BE SORRY AND OUT OF POCKET #

DON'T USE THIS COMPANY STAY AWAY. I've had nothing but trouble with this company and there sister company. Pretty much impossible to get in touch with , was told by an advisor that ramp dale don't take calls unless you want to cancel the policy. Took me 20 calls over a period of 2 weeks to try and get in touch. Customer service doesn't exist with this company. They have a cheek saying there the no1 biker insurance. Never experience a service like this , and after all my trouble did I even get a sorry nope !

They just completely rip me off. NEVER MORE you false ****** insurance company !!!!!!!!!!! It was just wasting of money and time!!!!!!!!!!!!!!

took out a policy back in March on a Honda scooter all pretty straight forward passed my test and bought a Harley custom 1200 , my insurance company for some reason wouldn't do the change, this was turning into hassle but fair do's he really sorted me a brill quote with another company top guy and better than I could get

Bought a bike on a chassis number as cheap, phoned loads of places cant help, phoned an advisor job done all sorted and he explained how to register the bike cheers

I bought a new bike and was recommended Rampdale initially the quote was very expensive but they came down on price which I was happy with. I held the insurance for a year with no claims but their renewal price was so much more expensive than other bike insurers decided to go with someone else. My new insurers needed proof of my one years no claims bonus. They kept ring Rampdale but were consistently on hold and when they finally answered were instantly cut off. Their phone line is an 0844 number which is a premium rate number. My insurance company asked me to try and get the proof so I rang Rampdale (6 calls later of which 3 I was like my new insurance company instantly cut off) the gentleman on the other end of phone assured me he could get my proof of no claims, which he did but did not send via email as promised only when I rang yet again a lady sent it within minutes...... Unfortunately because of all the phone calls and the premium rate number and the worry this caused me I will not be using Rampdale ever again.

i hope your reading this GISCOURS you nasty people, if anyone chooses to pay monthly with rampdale it will be with giscours, giscours also provide payday loans, i bought a sukida 125-5b a while back from learner legal.com and got insured with rampdale i chose to pay monthly, about 2-3 months into the policy the bike got stolen and never recovered, i decided to stop paying the monthly installments, i mean why keep paying insurance for a bike you no longer have !, after a while giscours took me to court i made a part offer and explained my bike got stolen, they obviously did'nt give a damm and rejected the offer and still wanted it in full, the court hearing has already taken place a few days ago the outcome was i have to pay the outstanding in full, im now paying the price for my bike being stolen haha

I hope by telling this story that someone else won't make the same mistake with Rampdale. I'm not saying don't buy from them, just be wary. Last weekend I brought bike insurance. I had generated 2 quotes, one with 5 years No Claims Bonus (NCB) and the other with 2 years NCB (learnt after speaking with my current insurer - I have a terrible memory). The price was identical. Unfortunately I then got distracted by a phone call and then later came back to buying the insurance and accidentally selected the quote with 5 years NCB (NCB wasn't displayed on that Confused.com page) and clicked through to the Rampdale purchase page. No where does it display the NCB in the Rampdale purchase process. Today I rang them up to find out where my insurance certificate was and realised this mistake. They have now charged me a £40 admin fee for reducing my NCB from 5yrs to 2yrs NCB. It was my mistake in the first place but I feel that it would be fairer if all my disclosed information was presented on the purchase page just before I paid the premium. So please everyone be wary if you've generated multiple quotes that you are going with the correct one even if the price is identical. Otherwise it will not be so cheap! I suspect this is where the profit margins are in their business model. Customer service is okay but the first person I spoke to tried to convince me that the £40 charge was because of the increased risk of a reduction from 5yrs NCB to 2 which was a little dishonest. They also had an incorrect email address for me - there seems to be a problem transferring the info from Confused.com - and had that not been identified then I would have incurred further charges (£20) relating to requests to provide a copy of my driving licence and NCB. I have only just received the insurance related emails today after the email address correction.

i bought a second hand bike from ebay, 125 lex moto cheap and cheerful, went to local insurance place got a crazy quote, my mate said phone these guys . job done happy days and saved loads