SnapFish Reviews - www.snapfish.co.uk

★★★☆☆
2.8 / 5
167
46% of users recommend this
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SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk

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★☆☆☆☆

“Heads missing,bad customer service”

Written on: 03/02/2014

Awful site I ordered 5 photo books,all delivered heads chopped off and cropped,fobbed off by customer services (try this try that) treating it like my fault. No it's all snapfishes fault really crummy prints also had rough edges.after an hour on web chat waiting for response got a refund.1thing is for certain will never use them again.AVOID… Read Full Review

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★☆☆☆☆

“I will never use Snapfish again”

Written on: 02/02/2014 by KathrynW21 (1 review written)

I had used Snapfish for years for lots of different services - calendars, prints, photobooks and had been happy with the service. That was until I acutaly had to contact their Customer Services with a problem. I had ordered 6 x 4 prints to go in a 24 apeture frame for the wall. I started sticking them to the matt board and realised that i had space around the edges. I thought that the frames had been cut larger than 6 x 4 but when I measured them they were just a bit smaller than 6 x 4. When I… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 31/12/2013

Received a canvas a few days before Christmas which was damaged. The picture position had also been changed and was not central. I asked for a refund but Snapfish insisted in reprinting it despite the fact the positioning was wrong. The customer service team did not read my emails properly when I complained. I knew that the canvas wouldn't arrive for Christmas but they ignored me. In the end I had to buy my sister a cheap cookbook. I then wrote a review of the canvas on their site, saying that… Read Full Review

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★★★★★

“Fantastic Photo Mugs”

Written on: 08/12/2013 by SarrahPrestige (2 reviews written)

My friend got me collage mug with photos from my salsa competitions. The colours were really nice and bright. And it was yellow from the inside. My kids liked it so much that I had to buy them photo mugs, too. Plus, they were on offer and I got two mugs at the price of one. I would definitely use them again and order other products… Read Full Review

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★☆☆☆☆

“Absolutely Awful”

Written on: 29/11/2013

Boots use this company to print their orders. I wish I had never bothered. Creating the card on the website wasn't too bad but the problem came when they were delivered. I was tracking it online and was told I could now collect it in-store. The store address given was incorrect. So I found the local store who didn't have it. They called around for me and decided that the order was lost. They contacted Snapfish for me and Snapfish emailed me to ask where I would like it delivered to. I gave… Read Full Review

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★☆☆☆☆

“The worst "service" I have ever received”

Written on: 27/11/2013 by Alfenbear (1 review written)

I have been trying now for five days to pay for a photo-book on the Snapfish website but whatever I do (and I've tried EVERYTHING) I get a message about incomplete information. They don't have any means of contacting them except through their "live chat" thing which takes forever and judging by the names and poor English is based in India. No-one could help me and they have stopped replying to my emails. As I no longer have these photos on my laptop I just want them back, even if they… Read Full Review

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★☆☆☆☆

“Very disappointed”

Written on: 24/10/2013

Ordered a wedding album from Snapfish and using for the first time found it very confusing. Took nearly a week and a lot of headaches before got it looking presentable. Ordered extra prints did not request 6 x 4 as we knew the photos had been edited by us so chose as they would be straight from the camera. They arrived before the album and we were extremely upset to find the colouring wrong and heads were cut off most of the group pictures. They did not resemble the photos we took, in fact it… Read Full Review

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★★★★★

“Addictive Photo Books”

Written on: 30/09/2013 by secret_shopper0890 (1 review written)

I buy from Snapfish regularly. So far I have bought prints, posters, mugs and of course photo books. All products are very nice and I do appreciate the high quality of printing, the thick paper and the handy tips and suggestions that let you go that extra mile & make your gift really special. Anyway, the reason to review the service is my cousins reaction the the photo books I sent her for her birthday. I bought two different photo books (11x8") one of them was capturing her son's first year… Read Full Review

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★☆☆☆☆

“Heads & feet missing, green blobs on photos and ragged...”

Written on: 13/09/2013 by Nataliejane8 (1 review written)

I ordered 150 photos from Snapfish along with 2 large collage prints. I sized the files exactly so that nothing would be cropped on them and I knew exactly what they would look like. Well...all I can say is how on earth can they mess them up so badly??!! They have randomly chopped bits of heads and feet off through seemingly enlarging the whole image so that it then doesn't fit on the paper! This has been done on 40 photos at least (although probably more if I checked them all) where it is… Read Full Review

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★☆☆☆☆

“NOT MY PICTURES! ”

Written on: 06/09/2013

First time using snapfish, had twenty free prints, the pictures arrived quickly and on the expected delivery date. When I got the package I opened them up, (my name was on the outside), and opened the photos, inside the pack was a completely different set of prints under another name. Very disappointed and worried about who now has my pictures. Have tried to contact snapfish but have had no luck so far but will repost on here when I finally get through to a member of their team. Am very angry… Read Full Review

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★☆☆☆☆

“Very Poor Quality prints”

Written on: 01/09/2013

All I can say is its amazing how they can make quality photo's from a quality camera look like a £5 disposable camera prints! … Read Full Review

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★★★☆☆

“Create wall calendar”

Written on: 18/08/2013

Have used Snapfish for several years and been very happy - this year I planned to purchase more calendars - I duly chose the style and theme and what month to start then clicked on create this calendar only to find that I then had a blank page which only allowed me to either log out or return to photo gifts. I contacted Customer Service by e-mail and received a very unhelpful e-mail back - I suggest that there is something wrong with their system as I can create any other photo product on… Read Full Review

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★★☆☆☆

“Took ages to arrive, and photos had heads chopped off!”

Written on: 17/08/2013

I would avoid this company, if you have any problems you can call a call centre in india, but they were pretty unhelpful.. Ordered some photo cards for my bridesmaids over a week ago, still haven't arrived. Orderedl large prints, where half the heads of my wedding guests were missing. Seriously incompetent… Read Full Review

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★★★★☆

“Very happy with PHotobook and Service”

Written on: 02/08/2013 by Cassw (1 review written)

Judging by the poor reviews Snapfish must have greatly improved. My photobook was delivered in good time (about a week) and the quality is excellent. All the photos are there, they are all the right way round.and they are all good quality and not too dark like some reviewers have said. The photo on the cover, although looking out of focus on the computer screen, is sharp and vibrant on the book itself. It looses a star because of the restrictions when making the book. You cannot add masks… Read Full Review

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★☆☆☆☆

“Snapfish review”

Written on: 07/06/2013

I ordered a photo book 2 months ago. I still have not received the correct product. This company are a nightmare to deal with. They don't respond to your emails and when I phoned I could barely hear the person on the other end of the phone. It sounded like an Indian call centre to me. A truly awful service. Will never be using them again, I would advise strongly against using this company… Read Full Review

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★☆☆☆☆

“No words to describe the incompetence! ”

Written on: 20/04/2013 by 7587kelly (1 review written)

Well... where to start.....? Worst service I have EVER known!!! In brief... VERY BRIEF as my issues were extensive... 1: Their discount code didn't work. Spent ages trying to get it rectified. Was promised the discount would be refunded from the total amount after I paid. How very naive of me to believe this. 2: I am English and live in glasgow and so do not struggle with accents... UNTIL I speak to Snapfish. The are rude, dismissive and dishonest! 3: Upon contacting them to find out… Read Full Review

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★☆☆☆☆

“Very poor quality printing”

Written on: 01/04/2013

I tried snapfish for some cheap prints (£50 6x4” for the cost of postage) for family members and I have to say the results were poor at best. Against my calibrated monitor the colour is frequently miles out with almost a sepia tint on some of them, weak colour and loss of detail in the blacks. The prints had ragged cut edges and some were oddly cropped when the files were sized exactly. The only positive really is that the b&w is neutral which is rare printed on colour paper. Impossible tor… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 19/03/2013

I ordered a snapfish photobook for a university project final piece. I ordered it 12 days before the deadline just to ensure that it would arrive on time for me to hand it in. However, a week after ordering it, i signed into my snapfish account to look at my order tracking status to see where it was and it appeared as 'cancelled'. I emailed the customer service centre to see why my order appeared as cancelled and why i had not been notified of this. I recieved a reply saying this was a… Read Full Review

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★★★★★

“Very happy!”

Written on: 18/03/2013

I ordered a 16' by 20' inch poster, and I was a little concerned that it would not be good quality or arrive on time. Their service matched all my expectations. I ordered a Sunday night, and my order was shipped on Monday. Ups arrived to my appartment on Tuesday. All in all, very quick to deliver the product, and the poster looks great! Fully satisfied, would deal with them again. (this was for an order in Canada)… Read Full Review

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★★★☆☆

“Dark Canvas prints”

Written on: 12/03/2013

I've now had 2 canvas prints done by Snapfish, the first the colours were quite misrepresented and the second was dark. A canvas print I had done with Photobox was much better. I will not be trying any more canvas prints with Snapfish… Read Full Review

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