SnapFish Reviews - www.snapfish.co.uk

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SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk

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★☆☆☆☆

“Terrible quality product, poor customer service.”

Written on: 20/06/2011 by asr427 (2 reviews written)

Thrilled at the arrival of our first daughter we entrusted Snapfish with he task of producung our birth announcements. My wife found the website slow to respond and not very user friendly. The cards arrived within the stated time frame but were of terrible quality. The babys picture had been cropped so as to chop off the top of her head, the paper used was textured and this gave a very mottled to the picture. (There was no mention of this on the website at the time of designing the cards) The… Read Full Review

Guest's Response to asr427's Review

Written on: 20/06/2011

Having seen the above mentioned cards I was absolutely astonished that they would heve the nerve to send them to the customer, a 5 year old could have produced better.
What should have been a happy time for my neighbours has become nothing more than an extremely annoying disappointment.
I wouldn't use them if they were the last company standing!

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★★★★★

“Long-standing happy customer”

Written on: 03/06/2011 by cyclingrelf (1 review written)

I first bought a set of 6 coasters from Snapfish about 7 years ago for a friend, commemorating her dog that had just passed away. I was surprised at how good the quality of the mats was and so returned to Snapfish when I wanted to make some personalised calendars as Christmas presents. Again, the quality of the calendars was brilliant compared with the flimsy, tacky calendars I had got elsewhere the previous year. Snapfish provide calendars on good quality card with a professional-looking… Read Full Review

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★★★★★

“Have been using Snapfish for the last 2-3years mainly...”

Written on: 20/03/2011

Have been using Snapfish for the last 2-3years mainly for 6x4 prints and cannot fault their quality.Always recieved within time scale.Bought gifts for family last year,including mugs and coasters,and I certainly wouldnt go anywhere else.Have now just placed an order for a Photobook and am that pleased with quality and price that I now pre pay for prints.I would recommend Snapfish to anyone...We originally had 50 free prints from Virgin so that gave me the chance to look into quality,web… Read Full Review

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★☆☆☆☆

“Ordered 36 cards and envelopes, they only delivered 30...”

Written on: 14/03/2011

Ordered 36 cards and envelopes, they only delivered 30 cards and 24 envelopes

The envelopes were too big for the cards

The quality of the prints were poor

The quality of the text in the card was even poorer

Took 8 days to arrive, fair enough it says could take up to 10, but normal prints (poor quality too by the way) took only a couple of days, so why so much longer?

Sent them an email, they said they would get back in 24 hours - it's now 2 1/2 days and I'm still waiting

Utter utter… Read Full Review

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★★☆☆☆

“Started well and completed a nice design. However 2...”

Written on: 24/01/2011

Started well and completed a nice design. However 2 weeks later and I was still waiting for my cards, after numerous emails back and forth they said the order had got lost in the post!!! They would 're-issue the order at no extra cost' (how nice of you!).. I complained that I wasn't happy and wanted some form of refund, this request was ignored. I eventually got my photo cards 3 weeks later - on opening the order I realised that the quality was just like a photograph and not the 'card' it had… Read Full Review

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★☆☆☆☆

“unbelievably infuriating customer service. i wish i...”

Written on: 06/01/2011

unbelievably infuriating customer service. i wish i had read the reviews on here before placing my order with them! i made a mistake (chose gloss instead of matt prints) and called customer service to make the change only 10 minutes after my oder was placed. i was told the order would be cancelled, i would be refunded, and i could make a new and correct order. my order was never cancelled, i emailed customer service and they told me that i could not ammend my order once it was placed (despite… Read Full Review

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★☆☆☆☆

“They lost my order for a personalised Christmas card. ...”

Written on: 22/12/2010 by born2bongo (1 review written)

They lost my order for a personalised Christmas card. They sent an email with an order number saying it would be dispatched but it never was.

The email included a link to the order, but when I got online my history was empty. Lucky I had the email for proof.

When challenged they never explained why the order was missing and blamed the postman. They told me to give it another day and if it didn't turn up they would put a credit on my account.

I don't want a credit as I won't be using them… Read Full Review

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★★★★★

“After remembering that this company was shown on The...”

Written on: 17/12/2010 by Lucicerious (3 reviews written)

After remembering that this company was shown on The Gadget Show once as the best value for money print site I thought I'd check it out.

You have an option to upload photos in high res or low res (default) which will affect the quality and size of prints that you order. The low res option is suitable for any print sizes up to 10x8, easy to organise plus the option to say whether you want the pictures to be automatically adjusted (edited for clarity) or to be left alone if you've done that… Read Full Review

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★★☆☆☆

“I'm going to keep this short, Well I started using...”

Written on: 25/11/2010

I'm going to keep this short, Well I started using this website in 2008, and my first order was just basically 50 print's, the service then was excellent and the delivery always was delivered within 2 - 3 day.

However, everything has changed now, I placed an order on November the 15th 2010 and I still have not recieved an order and all I ordered was print's, stupidly I placed another order on November 19th and I still am awaiting for delivery, This is insane, Customer service just blame the… Read Full Review

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★★☆☆☆

“They get there orders mixed up so easily its stupid! I...”

Written on: 22/11/2010

They get there orders mixed up so easily its stupid! I ended up with a picture of a dog instead of one of me and my family which means anyone could end up with my order!
Also my brother ordered some pictures and never recieved them or got there money back this site is actually pathetic! never ordering from this site again!… Read Full Review

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★☆☆☆☆

“what a waste of my time. I spent 2 hours uploading...”

Written on: 01/11/2010

what a waste of my time. I spent 2 hours uploading and editing photos for a 30 page wedding album, redoing when the software was not working properly and and then after 4 attempts to add to my cart to check out only got messages saying "oops please try later"! not good value at all and most annoyed at the time I have wasted… Read Full Review

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★☆☆☆☆

“With my Virgin Account I was awarded 50 free photos to...”

Written on: 01/10/2010 by rolyian (1 review written)

With my Virgin Account I was awarded 50 free photos to be printed. I settled for 31; and was really disappointed when they arrived as some of the photos I ordered were duplicated and quite a few had part of the heads missing. I was thinking of paying to have a photo book done, but after receiving these I would not use your Company again as it does not live up to the advertising… Read Full Review

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★☆☆☆☆

“I don't recommend this company to other. I placed an...”

Written on: 22/09/2010

I don't recommend this company to other. I placed an order last 5th Sept. Now the date is 22nd Sept.I'm still waiting. I called today and when I spoke to somebody he said if I haven't received it means it was lost in the post. So he re-order another prints and he promised it will arrived in 1 week time. Overall I'm not very happy. I wish i read the reviews before i placed an order… Read Full Review

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★☆☆☆☆

“I placed an order on the 4th of Sep and according to...”

Written on: 21/09/2010

I placed an order on the 4th of Sep and according to the web site estimated delivery time for photo prints is 4-5 working days. As at the 21st of Sep I'm still waiting!! I've E-mailed to them few times but each time I only received the automated E-mails and not even an explaination of the cause of delay, let alone an apology!!
Not impressed at all… Read Full Review

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★☆☆☆☆

“I just recieved picture from snapfish. I would never...”

Written on: 15/09/2010

I just recieved picture from snapfish. I would never ever recommend them to anyone. The pictures are horrible. Too dark (very, very dark). I've got a light skin, but on them I look like from Asia. I'm very disapointed :(. I have written to customer service to tell them that I want to return them and I want a refund. We will see. Those pictures are good to put them into the bin!!! I've ordered the same pictures from photobox. They arrived after 2 days and were very good quality. So next time I… Read Full Review

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★☆☆☆☆

“I'm a professional photographer, and a client has...”

Written on: 04/09/2010

I'm a professional photographer, and a client has recently sent me the Snapfish prints she had ordered from the CD of her photo session, querying the quality. I am appalled at the pixellation, poor cropping, bleeding of colours and general poor management of this printing service. I have used the same files to order professional prints from the industry-standard printers that I use myself, and there is absolutely no comparison, from her Snapfish copies where you can barely make out the… Read Full Review

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★★☆☆☆

“I first used snapfish a couple of months ago. The...”

Written on: 20/07/2010

I first used snapfish a couple of months ago. The photos were ok quality and some were dreadful with black splodges and very weird contrast. The original photo file was fine and it was the printing which was the problem. I began to contact customer services, but they have automated replies and it was too much hassle.

I thought I'd give them a second chance and ordered some more photos. I haven't received them yet, but I placed the order 8 days ago and they still haven't been shipped. I'm not… Read Full Review

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★☆☆☆☆

“Having ordered a fathers day mug with pictures of my...”

Written on: 16/06/2010

Having ordered a fathers day mug with pictures of my son on it for my husband I was disgusted to take delivrey of someone else's mug.

I phoned to explain the situation and they said that it happens a lot.

The issue I wanted addressing was

- where are the pictures of my son???
-Is the replacement going to be here in time for Fathers day???
- Compensation for inconvenience

They didnt know where the pictures have gone, they wont make the deadline and they refunded me £7.50

What a joke, I… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM SNAPFISH!!!! they will delete your...”

Written on: 09/06/2010

DO NOT ORDER FROM SNAPFISH!!!! they will delete your order history and your photos but charge you, then try to make out that you never ordered and that they never charged you. i ordered for a birthday and now i have no present to give! heres the answers i got when i went onto live chat the whole thing took about 45 minutes for no answers

Hi , Welcome to Snapfish Live Help. How may I help you today?

You are now chatting with 'Shireesha'

danielle cassidy: hi, i ordered a mug and some photos on… Read Full Review

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★☆☆☆☆

“Photos are allways too ,dark poor quality,cropped and...”

Written on: 08/06/2010

Photos are allways too ,dark poor quality,cropped and are often blemished with lines or specks of colour.
These are taken on a high end digital slr and we are experienced photographers so there is no issue with our equipment or user error and previews on the pc and on thier website are allways fine!!!!

Now to top it off ALL of our photos including wedding,honeymoon & babypics of our first child have dissapeared from our account thse photos equal several thousand so not a secure site to store… Read Full Review

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