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Written on: 22/12/2010 by born2bongo (1 review written)
They lost my order for a personalised Christmas card. They sent an email with an order number saying it would be dispatched but it never was.
The email included a link to the order, but when I got online my history was empty. Lucky I had the email for proof.
When challenged they never explained why the order was missing and blamed the postman. They told me to give it another day and if it didn't turn up they would put a credit on my account.
I don't want a credit as I won't be using them… Read Full Review
Written on: 17/12/2010 by Lucicerious (3 reviews written)
After remembering that this company was shown on The Gadget Show once as the best value for money print site I thought I'd check it out.
You have an option to upload photos in high res or low res (default) which will affect the quality and size of prints that you order. The low res option is suitable for any print sizes up to 10x8, easy to organise plus the option to say whether you want the pictures to be automatically adjusted (edited for clarity) or to be left alone if you've done that… Read Full Review
Written on: 25/11/2010
I'm going to keep this short, Well I started using this website in 2008, and my first order was just basically 50 print's, the service then was excellent and the delivery always was delivered within 2 - 3 day.
However, everything has changed now, I placed an order on November the 15th 2010 and I still have not recieved an order and all I ordered was print's, stupidly I placed another order on November 19th and I still am awaiting for delivery, This is insane, Customer service just blame the… Read Full Review
Written on: 22/11/2010
They get there orders mixed up so easily its stupid! I ended up with a picture of a dog instead of one of me and my family which means anyone could end up with my order!
Also my brother ordered some pictures and never recieved them or got there money back this site is actually pathetic! never ordering from this site again!… Read Full Review
Written on: 01/11/2010
what a waste of my time. I spent 2 hours uploading and editing photos for a 30 page wedding album, redoing when the software was not working properly and and then after 4 attempts to add to my cart to check out only got messages saying "oops please try later"! not good value at all and most annoyed at the time I have wasted… Read Full Review
Written on: 01/10/2010 by rolyian (1 review written)
With my Virgin Account I was awarded 50 free photos to be printed. I settled for 31; and was really disappointed when they arrived as some of the photos I ordered were duplicated and quite a few had part of the heads missing. I was thinking of paying to have a photo book done, but after receiving these I would not use your Company again as it does not live up to the advertising… Read Full Review
Written on: 22/09/2010
I don't recommend this company to other. I placed an order last 5th Sept. Now the date is 22nd Sept.I'm still waiting. I called today and when I spoke to somebody he said if I haven't received it means it was lost in the post. So he re-order another prints and he promised it will arrived in 1 week time. Overall I'm not very happy. I wish i read the reviews before i placed an order… Read Full Review
Written on: 21/09/2010
I placed an order on the 4th of Sep and according to the web site estimated delivery time for photo prints is 4-5 working days. As at the 21st of Sep I'm still waiting!! I've E-mailed to them few times but each time I only received the automated E-mails and not even an explaination of the cause of delay, let alone an apology!!
Not impressed at all… Read Full Review
Written on: 15/09/2010
I just recieved picture from snapfish. I would never ever recommend them to anyone. The pictures are horrible. Too dark (very, very dark). I've got a light skin, but on them I look like from Asia. I'm very disapointed :(. I have written to customer service to tell them that I want to return them and I want a refund. We will see. Those pictures are good to put them into the bin!!! I've ordered the same pictures from photobox. They arrived after 2 days and were very good quality. So next time I… Read Full Review
Written on: 04/09/2010
I'm a professional photographer, and a client has recently sent me the Snapfish prints she had ordered from the CD of her photo session, querying the quality. I am appalled at the pixellation, poor cropping, bleeding of colours and general poor management of this printing service. I have used the same files to order professional prints from the industry-standard printers that I use myself, and there is absolutely no comparison, from her Snapfish copies where you can barely make out the… Read Full Review
Written on: 20/07/2010
I first used snapfish a couple of months ago. The photos were ok quality and some were dreadful with black splodges and very weird contrast. The original photo file was fine and it was the printing which was the problem. I began to contact customer services, but they have automated replies and it was too much hassle.
I thought I'd give them a second chance and ordered some more photos. I haven't received them yet, but I placed the order 8 days ago and they still haven't been shipped. I'm not… Read Full Review
Written on: 16/06/2010
Having ordered a fathers day mug with pictures of my son on it for my husband I was disgusted to take delivrey of someone else's mug.
I phoned to explain the situation and they said that it happens a lot.
The issue I wanted addressing was
- where are the pictures of my son???
-Is the replacement going to be here in time for Fathers day???
- Compensation for inconvenience
They didnt know where the pictures have gone, they wont make the deadline and they refunded me £7.50
What a joke, I… Read Full Review
Written on: 09/06/2010
DO NOT ORDER FROM SNAPFISH!!!! they will delete your order history and your photos but charge you, then try to make out that you never ordered and that they never charged you. i ordered for a birthday and now i have no present to give! heres the answers i got when i went onto live chat the whole thing took about 45 minutes for no answers
Hi , Welcome to Snapfish Live Help. How may I help you today?
You are now chatting with 'Shireesha'
danielle cassidy: hi, i ordered a mug and some photos on… Read Full Review
Written on: 08/06/2010
Photos are allways too ,dark poor quality,cropped and are often blemished with lines or specks of colour.
These are taken on a high end digital slr and we are experienced photographers so there is no issue with our equipment or user error and previews on the pc and on thier website are allways fine!!!!
Now to top it off ALL of our photos including wedding,honeymoon & babypics of our first child have dissapeared from our account thse photos equal several thousand so not a secure site to store… Read Full Review
Written on: 28/05/2010
Absolutely hopeless. I have tried several times on different days to send photos via your free service and it refuses to allow entry to the necesary web page. I intend to seek another supplier… Read Full Review
Written on: 10/05/2010 by ticktocksnap2 (8 reviews written)
I've used snapfish several times and I've always been pleased with my prints and have also ordered mugs, a photobook and a canvas which were also excellent quality… Read Full Review
Written on: 26/03/2010
Although the photos received were of very good quality, they arrived much later than I would have expected. Received an e-mail on the day of purchase telling me my order "will be shipped within the next business day". (I would rather receive an e-mail when my order HAS been shipped, not when it's ESTIMATED to be shipped). Prints arrived in 6 business days rather than the estimated 1-3 business days. Would definitely not use this website again. Had better experiences elsewhere… Read Full Review
Written on: 24/03/2010 by Taylott (173 reviews written)
I've used SnapFish quite a few times now. With each time I've never experienced a problem. The site is pretty straight forward and easy to navigate, and the photo uploader is reasonably quick.
I've only ever ordered photo prints and delivery was ok. My last batch I had delivered to my work address, and they turned up fine, although about 3 days after they stated my photos had been dispatched.
My only slight criticism was that the photos tend to come out slightly darker than expected. You can… Read Full Review
Written on: 19/03/2010 by julia123 (1 review written)
My photobook never arrived.
Extremely poor customer service - no phone number to ring. You can wait for response for your emails for a few days and than they even won't answer all your questions.
I sent about 30 emails, I was chasing my money back for 2 months and they didn't refund full amount I paid but I was too tired to chase for it and just gave up.
You can find lots of bad opinions on internet about this company, unfortunately it was too late for me, should check before I ordered my… Read Full Review
Written on: 03/02/2010
Well if you think 5 photo's out of 40 at a resonable quality is good then they are great! When i say i had 5 photos of reasonable quality i mean they were the ones where you could just about make out what the pictures were of. The photos were taken on a really good camera and i have had them printed off elsewhere and they were perfect so it is just snap fish. Wouldnt recommend it to anyone!… Read Full Review
As rated by our community of reviewers
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