SnapFish Reviews - www.snapfish.co.uk

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SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk

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★☆☆☆☆

“Very poor quality printing”

Written on: 01/04/2013

I tried snapfish for some cheap prints (£50 6x4” for the cost of postage) for family members and I have to say the results were poor at best. Against my calibrated monitor the colour is frequently miles out with almost a sepia tint on some of them, weak colour and loss of detail in the blacks. The prints had ragged cut edges and some were oddly cropped when the files were sized exactly. The only positive really is that the b&w is neutral which is rare printed on colour paper. Impossible tor… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 19/03/2013

I ordered a snapfish photobook for a university project final piece. I ordered it 12 days before the deadline just to ensure that it would arrive on time for me to hand it in. However, a week after ordering it, i signed into my snapfish account to look at my order tracking status to see where it was and it appeared as 'cancelled'. I emailed the customer service centre to see why my order appeared as cancelled and why i had not been notified of this. I recieved a reply saying this was a… Read Full Review

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★★★★★

“Very happy!”

Written on: 18/03/2013

I ordered a 16' by 20' inch poster, and I was a little concerned that it would not be good quality or arrive on time. Their service matched all my expectations. I ordered a Sunday night, and my order was shipped on Monday. Ups arrived to my appartment on Tuesday. All in all, very quick to deliver the product, and the poster looks great! Fully satisfied, would deal with them again. (this was for an order in Canada)… Read Full Review

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★★★☆☆

“Dark Canvas prints”

Written on: 12/03/2013

I've now had 2 canvas prints done by Snapfish, the first the colours were quite misrepresented and the second was dark. A canvas print I had done with Photobox was much better. I will not be trying any more canvas prints with Snapfish… Read Full Review

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★☆☆☆☆

“Blurred pictures”

Written on: 19/02/2013

rubbish rubbish,,, pictures all blurred,,,totally blurred,,,,,dont use snapfish,,,, help phone is based in india,,difficult to understand operator.....rubbish company… Read Full Review

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★☆☆☆☆

“Minus 5!”

Written on: 18/02/2013 by nhussain (1 review written)

A week later, struggling to get the rep to give me the complaints procedure, im shocked to read so many bad reviews. … Read Full Review

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★☆☆☆☆

“Incompetent and Rude”

Written on: 15/02/2013 by Yardlek (1 review written)

I ordered a spiral bound photo book and it arrived with the pages in the wrong order, the fault was Snapfishes. However when I rang them, they were extremely rude to me and suggested that it was my fault and next time I should check properly! I asked for a refund and also sent a complaint email. I was furious when I received the reply, they asked me to say exactly what the problem was (can't really be any clearer than you've got the order of the photos wrong) and asked me to send a… Read Full Review

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★☆☆☆☆

“Customer service does not exist”

Written on: 30/01/2013

i recently tried to order photographs from them, I have used them before. This time my paypal payment was cancelled by them, I tried my bank card, this was cancelled by them. I checked my account, this is fine I have since made payments using both methods elsewhere. I telephoned snap fish to pay but it has to be online. I have since had endless email conversations whereby they request snapshots of the error again and again, I keep emailing them this but they cant see it although they see my… Read Full Review

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★☆☆☆☆

“So bad they're embarrassing!”

Written on: 29/01/2013 by warpfish (1 review written)

4 of the enlargements have white scratches on them with have ruined the images. The colour quality overall is terrible, some look like they have a sepia filter! Nowhere near as high quality as the original digital images. All images too dark. Where the the paper has been cropped it has left very rough/ragged edges. The paper used for the enlargements is the same thickness as the 6x4 prints, whilst this paper is fine for 6x4, for 12x8 or 10x8 sizes it is incredibly flimsy. These were gifts for… Read Full Review

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★★★★★

“I'm surprised at reading that the other reviewers...”

Written on: 21/01/2013

I'm surprised at reading that the other reviewers faced poor quality. Mine were fantastic! Colours were sharp and accurate, and that's all I need. I got 70 free glossy 4x6's with free shipping for a promotion that I was extremely fortunate to snap up. I had no need to contact customer service, as they arrived undamaged 6 days after being notified that they were shipped, which was 9 days from checkout to arrival, which I thought could've been quicker (since it wasn't international shipping or… Read Full Review

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★☆☆☆☆

“Very disappointed in photo jigsaw”

Written on: 11/12/2012 by bigalal (1 review written)

I thought a great present for my grampa who recently had a stroke and therefore has limited capabilities at the moment, would be a photo jigsaw with a beautiful photo from a family BBQ. It is a lot of effort, expensive for what it is, but I thought it would be special for Christmas. When the package arrived, I was devastated as it looks like tat. It comes in a very small unmarked grey cardboard box, along with a tiny loose reference photo (less than 4x6in) printed on very poor quality paper… Read Full Review

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★☆☆☆☆

“Absolute Disgrace - do not order from Snapfish/Boots photo”

Written on: 02/12/2012

I went to order a photo book from bootsphoto.com not realising that it is actually processed by snapfish. I spent 2 weeks putting together a photo book of my daughters first 2 years for my parents for christmas. When I went to buy my photo book the checkout didn't work and kept receiving an error that said nothing more than "We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when this… Read Full Review

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★☆☆☆☆

“Snapfish Photos were never delivered!”

Written on: 22/11/2012 by MonikaL (1 review written)

I ordered some prints from Snapfish - I used their 'first 50 photos free' service as I was a new customer. The upload and ordering is fairly easy. However - how long does it take to send the photos? I uploaded on 12th November, photos were allegedly processed and sent to me on 13th November. Great, I thought I'd get them in time for the weekend on 17th Novemebr - Snapfish claim that they send photos by Royal Mail 1st Class and that it takes 1-3 days for them to arrive. I paid £1.99 for… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 06/11/2012 by pug2342 (1 review written)

Got a photobook for my wedding, all shots upload as high quality Fine jpegs, terrible terrible results. Grainy looked like i was taken with camera photo, which would had been ok if it had but all shots where taken with my £1000+ dlsr plus full pro lens!!! also massively under exposed despite looking great on my camera plus computer. they might be ok if you are about 13 and take photos with a very old camera photo for your mates and dont give a sh*t about quality otherwise forget it!!!… Read Full Review

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★☆☆☆☆

“Dark Prints”

Written on: 28/10/2012

We wanted to make our wedding photos into a book so we could give members of the family a keepsake. Our order came today, which only took a week. I was very disappointed and upset with what we got. After spending time to make sure each photo was of good quality. I was shocked to see how dark the pictures in the photo books have come out. There is a photo of me (the bride!) with my father, well you cant even see my Dad in the picture it is that dark. Most of the pictures in the book are dark… Read Full Review

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★☆☆☆☆

“Someone else's pictures”

Written on: 27/10/2012

I ordered a photo book with pictures from my holiday in during the 50% off photo book promotion. I spent hours ensuring that the right photos in the right order and that looked good and professional. The book was received in good time but with so many issues. Firstly the pictures are so dark, admittedly they are dark photos but they have printed considerably darker than on the screen - I would have lightened them myself had I known! Second the glue holding the book together is coming off… Read Full Review

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★☆☆☆☆

“Bad quality prints, bad customer service”

Written on: 11/10/2012 by thai77 (1 review written)

I ordered a small photo book and a few collage prints from Snapfish to send as a gift for family members. The quality on both were so disappointing... Pictures are really dark, and you can notice the colour separation in the pictures... It's really embarrassing to send gifts with this low quality... Not to mention that my collage prints took aver 12 days to arrive, when the photo book arrived in 2 days after I place the orders together...And the customer service seams to give you an automatic… Read Full Review

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★★★★★

“I always use Snapfish”

Written on: 22/08/2012 by RJCF (1 review written)

I have been using Snapfish for a few years now and have always been pleased with the quality of the prints. I have also recommended Snapfish to family and friends and they have also been very happy with Snapfish. The prices are very reasonable (9p per print), the quality is good and the service is quick. I have also used Snapfish to create photo gifts and the recipients have always been delighted with them. There are a couple of things - remember that when you are viewing your photos on a… Read Full Review

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★★☆☆☆

“Printing quality”

Written on: 09/05/2012 by springerspaniel (1 review written)

This is the first time I have used Snapfish and I am so disappointed with the results. I had taken wedding photo's that I had taken a good deal of time editing to perfection. 20% of the prints arrived with the bride and grooms heads chopped off and these shots were perfect beforehand. Plus, all the prints were random varying sizes… Read Full Review

Snapfish_Support's Response to springerspaniel's Review

Written on: 11/06/2012

Hi,

I am sorry to read you were dissapointed with the results of your print order. We do print to your specification so if heads were chopped this is either a preview error or a production error.

If you would like to confirm your order number, we can investigate and ensure any mistakes on our side are corrected and replaced or refunded in full.

We would like to ensure you are fully satisfied with your Snapfish prints order. Look forward to hearing from you!

Regards

Snapfish Customer Support

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★☆☆☆☆

“The most expensive and worst service ever”

Written on: 01/05/2012 by Jamesoxford2012 (1 review written)

I came to the shop, the people there do not know the size 4x6 inches in cm. They charged me £5 for printing a SINGLE photo, and said that is the minimum price. NEVER COME THERE AGAIN… Read Full Review

Snapfish_Support's Response to Jamesoxford2012's Review

Written on: 11/06/2012

Hi James,

Really sorry to read you were not happy with your order. £5 for a single photo does not sound in line with our price structure. We do however display the price, prior to our customers placing their order on the site.

New customers for example will get 20 free prints (just paying the cost of shipping)

Do you have a support ticket reference number? If so we would really like to investigate further and ensure this is fairly resolved.

Otherwise, if we can get more details of your case that would be really helpful - please simply visit: http://www.snapfish.co.uk/snapfishuk/helpindex and contact our support centre.

Regards,

Jon

Snapfish Customer Support

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