SnapFish Reviews - www.snapfish.co.uk

★★☆☆☆
2.0 / 5
119
25% of users recommend this
? Ask our helpful community of experts about this product or company
SnapFish - www.snapfish.co.uk - Ask a question now

Media Gallery for SnapFish - www.snapfish.co.uk

SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk
SnapFish - www.snapfish.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Heads & feet missing, green blobs on photos and ragged...”

Written on: 13/09/2013 by Nataliejane8 (1 review written)

I ordered 150 photos from Snapfish along with 2 large collage prints. I sized the files exactly so that nothing would be cropped on them and I knew exactly what they would look like. Well...all I can say is how on earth can they mess them up so badly??!! They have randomly chopped bits of heads and feet off through seemingly enlarging the whole image so that it then doesn't fit on the paper! This has been done on 40 photos at least (although probably more if I checked them all) where it is… Read Full Review

Report this review
★☆☆☆☆

“NOT MY PICTURES! ”

Written on: 06/09/2013

First time using snapfish, had twenty free prints, the pictures arrived quickly and on the expected delivery date. When I got the package I opened them up, (my name was on the outside), and opened the photos, inside the pack was a completely different set of prints under another name. Very disappointed and worried about who now has my pictures. Have tried to contact snapfish but have had no luck so far but will repost on here when I finally get through to a member of their team. Am very angry… Read Full Review

Report this review
★☆☆☆☆

“Very Poor Quality prints”

Written on: 01/09/2013

All I can say is its amazing how they can make quality photo's from a quality camera look like a £5 disposable camera prints! … Read Full Review

Report this review
★★★☆☆

“Create wall calendar”

Written on: 18/08/2013

Have used Snapfish for several years and been very happy - this year I planned to purchase more calendars - I duly chose the style and theme and what month to start then clicked on create this calendar only to find that I then had a blank page which only allowed me to either log out or return to photo gifts. I contacted Customer Service by e-mail and received a very unhelpful e-mail back - I suggest that there is something wrong with their system as I can create any other photo product on… Read Full Review

Report this review
★★☆☆☆

“Took ages to arrive, and photos had heads chopped off!”

Written on: 17/08/2013

I would avoid this company, if you have any problems you can call a call centre in india, but they were pretty unhelpful.. Ordered some photo cards for my bridesmaids over a week ago, still haven't arrived. Orderedl large prints, where half the heads of my wedding guests were missing. Seriously incompetent… Read Full Review

Report this review
★★★★☆

“Very happy with PHotobook and Service”

Written on: 02/08/2013 by Cassw (1 review written)

Judging by the poor reviews Snapfish must have greatly improved. My photobook was delivered in good time (about a week) and the quality is excellent. All the photos are there, they are all the right way round.and they are all good quality and not too dark like some reviewers have said. The photo on the cover, although looking out of focus on the computer screen, is sharp and vibrant on the book itself. It looses a star because of the restrictions when making the book. You cannot add masks… Read Full Review

Report this review
★☆☆☆☆

“Snapfish review”

Written on: 07/06/2013

I ordered a photo book 2 months ago. I still have not received the correct product. This company are a nightmare to deal with. They don't respond to your emails and when I phoned I could barely hear the person on the other end of the phone. It sounded like an Indian call centre to me. A truly awful service. Will never be using them again, I would advise strongly against using this company… Read Full Review

Report this review
★☆☆☆☆

“No words to describe the incompetence! ”

Written on: 20/04/2013 by 7587kelly (1 review written)

Well... where to start.....? Worst service I have EVER known!!! In brief... VERY BRIEF as my issues were extensive... 1: Their discount code didn't work. Spent ages trying to get it rectified. Was promised the discount would be refunded from the total amount after I paid. How very naive of me to believe this. 2: I am English and live in glasgow and so do not struggle with accents... UNTIL I speak to Snapfish. The are rude, dismissive and dishonest! 3: Upon contacting them to find out… Read Full Review

Report this review
★☆☆☆☆

“Very poor quality printing”

Written on: 01/04/2013

I tried snapfish for some cheap prints (£50 6x4” for the cost of postage) for family members and I have to say the results were poor at best. Against my calibrated monitor the colour is frequently miles out with almost a sepia tint on some of them, weak colour and loss of detail in the blacks. The prints had ragged cut edges and some were oddly cropped when the files were sized exactly. The only positive really is that the b&w is neutral which is rare printed on colour paper. Impossible tor… Read Full Review

Report this review
★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 19/03/2013

I ordered a snapfish photobook for a university project final piece. I ordered it 12 days before the deadline just to ensure that it would arrive on time for me to hand it in. However, a week after ordering it, i signed into my snapfish account to look at my order tracking status to see where it was and it appeared as 'cancelled'. I emailed the customer service centre to see why my order appeared as cancelled and why i had not been notified of this. I recieved a reply saying this was a… Read Full Review

Report this review
★★★★★

“Very happy!”

Written on: 18/03/2013

I ordered a 16' by 20' inch poster, and I was a little concerned that it would not be good quality or arrive on time. Their service matched all my expectations. I ordered a Sunday night, and my order was shipped on Monday. Ups arrived to my appartment on Tuesday. All in all, very quick to deliver the product, and the poster looks great! Fully satisfied, would deal with them again. (this was for an order in Canada)… Read Full Review

Report this review
★★★☆☆

“Dark Canvas prints”

Written on: 12/03/2013

I've now had 2 canvas prints done by Snapfish, the first the colours were quite misrepresented and the second was dark. A canvas print I had done with Photobox was much better. I will not be trying any more canvas prints with Snapfish… Read Full Review

Report this review
★☆☆☆☆

“Blurred pictures”

Written on: 19/02/2013

rubbish rubbish,,, pictures all blurred,,,totally blurred,,,,,dont use snapfish,,,, help phone is based in india,,difficult to understand operator.....rubbish company… Read Full Review

Report this review
★☆☆☆☆

“Minus 5!”

Written on: 18/02/2013 by nhussain (1 review written)

A week later, struggling to get the rep to give me the complaints procedure, im shocked to read so many bad reviews. … Read Full Review

Report this review
★☆☆☆☆

“Incompetent and Rude”

Written on: 15/02/2013 by Yardlek (1 review written)

I ordered a spiral bound photo book and it arrived with the pages in the wrong order, the fault was Snapfishes. However when I rang them, they were extremely rude to me and suggested that it was my fault and next time I should check properly! I asked for a refund and also sent a complaint email. I was furious when I received the reply, they asked me to say exactly what the problem was (can't really be any clearer than you've got the order of the photos wrong) and asked me to send a… Read Full Review

Report this review
★☆☆☆☆

“Customer service does not exist”

Written on: 30/01/2013

i recently tried to order photographs from them, I have used them before. This time my paypal payment was cancelled by them, I tried my bank card, this was cancelled by them. I checked my account, this is fine I have since made payments using both methods elsewhere. I telephoned snap fish to pay but it has to be online. I have since had endless email conversations whereby they request snapshots of the error again and again, I keep emailing them this but they cant see it although they see my… Read Full Review

Report this review
★☆☆☆☆

“So bad they're embarrassing!”

Written on: 29/01/2013 by warpfish (1 review written)

4 of the enlargements have white scratches on them with have ruined the images. The colour quality overall is terrible, some look like they have a sepia filter! Nowhere near as high quality as the original digital images. All images too dark. Where the the paper has been cropped it has left very rough/ragged edges. The paper used for the enlargements is the same thickness as the 6x4 prints, whilst this paper is fine for 6x4, for 12x8 or 10x8 sizes it is incredibly flimsy. These were gifts for… Read Full Review

Report this review
★★★★★

“I'm surprised at reading that the other reviewers...”

Written on: 21/01/2013

I'm surprised at reading that the other reviewers faced poor quality. Mine were fantastic! Colours were sharp and accurate, and that's all I need. I got 70 free glossy 4x6's with free shipping for a promotion that I was extremely fortunate to snap up. I had no need to contact customer service, as they arrived undamaged 6 days after being notified that they were shipped, which was 9 days from checkout to arrival, which I thought could've been quicker (since it wasn't international shipping or… Read Full Review

Report this review
★☆☆☆☆

“Very disappointed in photo jigsaw”

Written on: 11/12/2012 by bigalal (1 review written)

I thought a great present for my grampa who recently had a stroke and therefore has limited capabilities at the moment, would be a photo jigsaw with a beautiful photo from a family BBQ. It is a lot of effort, expensive for what it is, but I thought it would be special for Christmas. When the package arrived, I was devastated as it looks like tat. It comes in a very small unmarked grey cardboard box, along with a tiny loose reference photo (less than 4x6in) printed on very poor quality paper… Read Full Review

Report this review
★☆☆☆☆

“Absolute Disgrace - do not order from Snapfish/Boots photo”

Written on: 02/12/2012

I went to order a photo book from bootsphoto.com not realising that it is actually processed by snapfish. I spent 2 weeks putting together a photo book of my daughters first 2 years for my parents for christmas. When I went to buy my photo book the checkout didn't work and kept receiving an error that said nothing more than "We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when this… Read Full Review

Report this review
overview