Bairstow Eves Reviews - www.bairstoweves.co.uk

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★☆☆☆☆
1.4 / 5
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Bairstow Eves - www.bairstoweves.co.uk

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★☆☆☆☆

“the worst of the worst”

Written on: 11/10/2012

not efficient, not organised, rude ( when they see we could not exchange at the date they promess and we have no where to go... they nicely told us to go and get a bed and breakfast and that was it normal). 3-4 days to reply to a simple email ... never aske more than 1 question on an email as they won t reply to all of them ... there was nothing to like about them. When visiting property to buy ... the answer for questions was " to be honest I don t know" ... all the time with of course no re… Read Full Review

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★★★★★

“Customer Service at its Best!”

Written on: 02/10/2012

I used Nottingham Bairstow Eves Lettings to let my property and they did so in 2 days and kept me informed all the way through the process until the tenants moved in. I was particularly surprised by how indepth the knowledge of the staff was and detailed the inventory was. There are many agents in Nottingham and i have experience of some before but this was completly different, in a good way!… Read Full Review

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★★★★★

“professional, helpful and very polite ”

Written on: 26/09/2012

I had a bad experience with Bairstow eves many many years ago and said I would not use them again (Mansfield branch) but so glad I gave the Hucknall team a go! No turning back Bairstow Eves all the way. Renting my house was a pleasure. And soooo stress free. I can think of no bad points to say about this Hucknall branch. Just what are you waiting for go and rent your house out with Bairstow eves in Hucknall. I would give them 6 stars if possible… Read Full Review

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★☆☆☆☆

“Exorbitant commission for poor service.”

Written on: 23/09/2012

I have not sold/bought for many years and was not up to speed with the way things worked these days. When I decided to move I invited Bairstow Eves to sell my house (A mistake I will not repeat) I had to pay £400 up front and on completion pay a commission of 3%. I discovered I was also locked into a six month sole agency contract. Over the weeks I came into contact with other agents who always asked who my agent was, when I said Bairstow Eves I would usually get a sharp intake of breath. I… Read Full Review

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★☆☆☆☆

“threats and harassment..should be reported to Watchdog”

Written on: 20/09/2012

The stratford branch in London tried to harass and bully me into making the exchange of contracts quicker and mocked my structural concerns as being ridiculous..actually told me the vendors would re-market the property just to spite me!! Also accused me of getting the most expensive timber/damp survey in..and a whole host of other things..I considered reporting them to the police at one point in the conversation as I felt intimidated and threatened..they act more like loan-sharks than estate… Read Full Review

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★☆☆☆☆

“sold my property with b.e and 6 weeks down the line...”

Written on: 19/09/2012 by behater (1 review written)

sold my property with b.e and 6 weeks down the line after id found a property and paid for a survey,mortgage fees etc i find that my buyers(sent by b.e) havent even seen a mortgage advisor yet.now i face losing the property ive bought and losing my money ive paid out and more aswell(solicitors bill etc).it transpires that they have known all along that my buyers had not done anything but they told me very little stating that it would all be sorted soon.absolutely useless.do they care?,they… Read Full Review

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★☆☆☆☆

“Zero morality”

Written on: 29/08/2012

We are selling and our buyer is selling through BE in Putney, London. There are only 3 of us in the chain. Simple. All the paperwork's been done and we have been waiting 6 weeks to exchange. The buyer at the bottom of the chain was according to BE 'on holiday' for a vast amount of time. Then he wasn't. Then he was. Then finally he'd 'got in contact' from his holiday destination to confirm he would be returning last week to exchange. BE even spun the yarn to the point of saying 'he's going in on… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to my worst enemy!”

Written on: 19/08/2012

We first viewed the property through their partner company Frank Innes (who were extremely helpful and friendly, and have been since), but Bairstow Eves offered us discounted initial fees. Having provided all paperwork and paid to have the property 'taken off the market', we were told that unless the landlord specifically veto'd us, the property was ours. After a total lack of communication, 3 days later we are told that the property had been let to another couple who had applied after us… Read Full Review

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★☆☆☆☆

“STEER CLEAR”

Written on: 15/07/2012

I put my place up for sale in April this year and accepted an offer on April 14th. THREE months later of me constantly contacting the branch manager who happened to be dealing with the sale out of SIX calls he didnt reply to any of them and only got back to me after by pure fluke I managed to ring one day when the area manager was in the branch. So today is 13th July and another colleague of hes rang me to say the buyers have sent off there mortgage application!! And then had the cheek to say… Read Full Review

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★★★★★

“Very Happy Seller”

Written on: 11/06/2012

I instructed Bairstoweves in Great Barr to sell my property and find a solicitor for me on the 7/11/12 & I completed on 27/02/12. I found even over the Christmas period they still pushed my property for me, we found the buyer early January. I found all of the staff very friendly and helpful I didn’t live at the property so they under took all of the viewings and gave me feedback the next day. Once we agreed the sale to first time buyer decided to use the mortgage advisor in branch along with… Read Full Review

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★☆☆☆☆

“Very unprofessional and rude”

Written on: 30/05/2012 by terribletwo (1 review written)

Bairstow Eves Polpular Road Solihull I made an offer on the above property that was declined on Friday 25th May 2012 , I was told rather sarcastically "well anyway someone else is now interested and has made a better offer" This person is in a chain although they have just accepted an offer. We are not in any chain so I upped my offer at around 11.00 by another 6k on 25/05/12 at 11.00am . I explianed that my Father who has lung cancer needs to move nearer to me so need a quick response and… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 28/03/2012

Bairstow Eves lied to get tenants into our property. The main requirement was a rent guarantee system. Bairstow Eves agreed to this and we agreed a % for full management. After moving the tenants in we received our contract without rent guarantee provided, I rang the branch and we were told the tenant hadn't provided sufficient references for this to be provided. This is after confirming ALL references were 100% correct before moving the tenants into our property. 4 months into the tenancy… Read Full Review

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★☆☆☆☆

“Awful Customer Service and Guidance”

Written on: 25/01/2012 by TaniyaJ (1 review written)

As a first time buyer I was obviously very nervous about buying my first property and in need of guidance. I am aware that agents work with their clients (sellers and landlords) in mind but once my offer for a flat had been accepted I was left high and dry by these agents. I was firstly told my an incredibly rude gentleman named Scott that I would have to use one of their mortgage brokers which I did. As a result I had to continuously chase for updates and push the mortgage advisor to do work… Read Full Review

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★☆☆☆☆

“Lies Lies Lies and a little bit of laziness to boot.”

Written on: 03/11/2011

What can I say thats positive about Bairstow Eves? Zilch. Nada. We should've run away as soon as they mucked up the first time. Sadly they tie you into a 16 week contract, leave early and you have to pay a few hundred quids... I'd rather eat my own shoes than give them money. Started off with being ignored the moment the contract was signed, no returned phone calls, and promised deadlines were broken. Followed eventually with an amazing set of rubbish photo's - I could've taken a better… Read Full Review

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★☆☆☆☆

“APPALLING customer service”

Written on: 22/10/2011

Agent either refuses to respond to repeated emails or dodges the questions. Extensive work done to property since I moved in, yet I was not notified in advance and not even after scaffolding was erected. I had to be in on many occasions to allow the work to be completed, including painting window frames / front door etc. And now I've discovered that more work has to be done - from the builders themselves, as the agent apparently refuses to be honest with me, on the rare occasions when he does… Read Full Review

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★☆☆☆☆

“Awful just awful!”

Written on: 20/10/2011

Booked an appointment to look at a property with Bairstow Eves, went and had a look, no problems. The sales lady suggested I speak to their mortgage advisor seeing as I was a first time buyer and didn’t really know what price range I should be looking at. I thought yes why not, seeing as I didn’t have a lot of knowledge about this. Spoke to a lady called Paula who, initially, seemed very helpful and knowledgeable. She explained everything thoroughly and told me my options. She took all my… Read Full Review

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★☆☆☆☆

“5 EMAILS 10 TELEPHONE CALLS NO RESPONSE”

Written on: 28/09/2011 by dave41 (1 review written)

THEY ARE USELESS I WOULD RATHER HAVE A MONKEY TRYING TO SELL MY PROPERTY IN FACT A MONKEY COULD DO A BETTER JOB ,GREAT SALES TALK FROM NIOMI BASILDON BRANCH NO ACTION NO POINTS WOULD BE TO HIGH SCORE DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Warning To Others”

Written on: 18/09/2011 by Royaa703 (3 reviews written)

I find it difficult to say anything positive about Bairstow Eves or the Countrywide Group to be honest. Firstly they don't have a complaints department so you just end up getting fobbed off. Do Not Use the Solicitors provided by them (you give them control over the purchase) it gives them the power to mess you around and get away with it, I know from personal experience. After the sale of the property fell through I had a nightmare of an ordeal Renting through Bairstow Eves Lettings the… Read Full Review

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★☆☆☆☆

“gazumping”

Written on: 22/08/2011

removed my house even tho it sold in less than hr , as im not into gazumping , and refuse let my house be sold by company whose policy is to do that , they accepted my offer on house then gazumped me , and think i,d let them earn penny out selling my house , this is company thats not worth doing any business with , beware they are just out to rip you off, i will not use them ever and my buyer i will sell to but tell them it has b with different agent cos there not earning nothing from me buying… Read Full Review

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★★★★☆

“Redditch Estate agent run by human beings!”

Written on: 21/07/2011 by insideimlaughing (3 reviews written)

Been with this agent for a while, after trying two other local agents...they haven't sold my house but it's not for lack of trying...they've generated far more viewings and offers than the two before, they are really professional and a pleasure to deal with...more than you can say about most estate agents! I've already recommended them to friends and would use again… Read Full Review

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