Bairstow Eves Reviews - www.bairstoweves.co.uk

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★☆☆☆☆
1.4 / 5
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Bairstow Eves - www.bairstoweves.co.uk
Bairstow Eves - www.bairstoweves.co.uk

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★☆☆☆☆

“Rude, unprofessional, incompetent. utterly disgusted!!”

Written on: 19/12/2013 by Dorgel (1 review written)

My girlfriend was renting a flat through this poor excuse for an estate agent. Firstly when my girlfriend moved in to the flat, it was not professionally cleaned, had light bulbs broken and no toilet seat. It took them over 2 weeks before dealing with these issues. My girlfriend lost her job and had to leave her tenancy early. We have an email from the lettings manager stating that we do not need to have the flat professionally cleaned, but instead to leave the flat in the same condition as… Read Full Review

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★☆☆☆☆

“Uncaring, unprofessional and money grabbing”

Written on: 12/11/2013

I have had an awful experience with this company (Romford Branch)- to begin, the moving in day was cancelled ON THE DAY of move and I was only informed when I turned up to collect the keys- the agent then said the renewal fee would be waved should I decide to stay post 6 months. Next, finally moved in and the landlords belongings were STILL in the flat- after 1 month(!) I calle dthe agent to ask them to assist as landlord was unresponsive/kept breaking arrangements- the agency begrudgingly… Read Full Review

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★☆☆☆☆

“I will try to be balanced......”

Written on: 04/11/2013 by Finally_Sold (1 review written)

We had viewings arranged that we were not advised of, never kept informed of what was happening. Once we had agreed a sale the dates constantly changed and were told that even though we were on holiday that friends or family must move us whilst we were away otherwise the buyer would pull out! Surprisingly [sic] the buyer did not pull out when we said we couldn't move - it then transpires that the buyer wasn't ready anyway!! Someone was lying to us!! We will never use Bairstow Eves again… Read Full Review

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★☆☆☆☆

“Unprofessional, Uncaring would definately NOT recommend”

Written on: 12/10/2013

Extremely disappoionted with South End branch - the Manager does not care for his clients. Sold a property and they increased the commission on the sale. Total disgrace and an estate agent to be avoided at ALL costs!!!!… Read Full Review

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★☆☆☆☆

“Unreliable and untrustworthy”

Written on: 28/09/2013

Do not use Bairstow Eves. Norbury branch are unreliable and untrustworthy. We were convinced to pay £90 + extra for 'enhanced marketing' and arrangements were made for the Manager of the branch to return the next day to take photos. After arranging the house especially, for the photos he didn't turn up or phone and his excuse was it was 'raining'!! Our photos eventually appeared on their website over a week later. Two weeks went by and we heard nothing except for a phone call with more… Read Full Review

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★☆☆☆☆

“Very unprofessional!”

Written on: 18/09/2013

I wanted to rent a property in Leytonstone, London, with Bairstow EVes and a I was very disappointed. After setting a viewing they called me to cancel it because nobody was in the office so we agreed to do it another day, they said they would call me, well they never did, so I started chasing them on the phone for 3days when finally someone bothered to set another viewing, I received a confirmation of viewing text. When I reached to the property no agent was there, I tried to call Bairstow Eves… Read Full Review

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★☆☆☆☆

“DON'T USE THEM!”

Written on: 27/08/2013 by Aleks131 (1 review written)

Redhill branch in Surrey has very poor customer service. We found perfect house and we clearly stated to Vicky that we need answer about this property ASAP, we were holding other few agents. It was no reply, no contact at all for whole day when we should give our answer. My husband called Vicky few times but it was no response from her. Just next day! No curtsy phone call or email - we know they are obstetrical in life, but just ignore customer is not acceptable! We decided to go with Choices… Read Full Review

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★★★★★

“Bairstow Eves Strood”

Written on: 18/08/2013 by janicechapman (1 review written)

After Ward and Partners and Robinson Michael Jacksons couldn't sell our home, they got us moved in 6 weeks! The team were fantastic, we felt like they would do anything to help, would highly recommend to anyone that wants to move. Janice… Read Full Review

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★☆☆☆☆

“Issues pending with Bairstow Lettings and Countrywide”

Written on: 08/08/2013

I am waiting to make public my problems with Bairstow Lettings subject to the outcome of my formal complaint. I hope that BBC Watchdog will be interested and take it up on my behalf and also on behalf of all landlords and tenants everywhere. The rental market is a vipers' nest and needs to be better regulated. Watch this space! Much more to come!… Read Full Review

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Apollocreed's Comment

Written on: 30/08/2013

They're terrible!! I wanted to put the deposit in my own deposit scheme but they ignored my instructions and charged me a much higher price for their scheme, Then they said it was too late to change it.

Tenants trashed the property and Bairstow Eves in Hendon won't release the deposit to me. The tenant has agreed to give up the deposit but I think Bairstow Eves have embezzled the money themselves.

BEWARE of their lease terms - they give the tenant a break clause in any month after the 6th which makes it easy for the tenant to leave whenever he wants so they can then remarket and make more commissions.

Fees are really high compared to other agents. They add huge contract fees on top of the letting fee. They lie through their teeth!
--He wouldn't let me meet the tenants before they moved in and he wouldn't give me their phone number. He told me they were staying for at least a year and they left after 6 months.

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S.b1's Comment

Written on: 25/10/2013

I too would like to go public with my complaint, a franchise has defrauded me of £55.000! when I got in touch with Head Office they simply with drew the franchise and washed their hands of the whole situation!

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Angryandignored's Comment

Written on: 26/09/2013

It's not just in your area. I had problems from day one of moving into my rented property. Every time I spoke to Bairstow they just passed the buck, saying everything was for the landlord to deal with, although no one could get hold of him. I moved out as the flat was not fit for living purposes and now I'm being taken to court by the landlord...with no help or response whatsoever from Bairstow. They wouldn't know decency and courtesy if it smacked them in the face.

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★☆☆☆☆

“Worst estate agent!!”

Written on: 30/07/2013

Its been two months iv rented a flat with BE.when i first viewed the property i noticed the bath was blocked and told them to repair it before we get the keys.they kept on finding faults with my gaurantor and made me change it three times!and kept on calling me wanting more information(this is after we got the keys)and now two months later they are asking more numerous documents from my gurantor which has already been given and has been harassing both of us to get sent asap or else my gurantor… Read Full Review

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★☆☆☆☆

“appalling service”

Written on: 23/07/2013

made all sort of promises when I signed up with them as I needed a quick sale. paid extra for higher marketing only to wait 4 weeks for them to post an add and add a video clip..even the photos were ones my 6 year old could take. when I gave up on them and told them to take it off the market, 3 weeks later, my property is still being advertised by them for sale and the for sale sign is STILL outside my property. have made a complaint and escalated it to the ombudsman. I would NEVER use them… Read Full Review

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★☆☆☆☆

“I agreed to rent a property through Bairstow Eves,...”

Written on: 11/06/2013 by Duttyffc (1 review written)

I agreed to rent a property through Bairstow Eves, paid £300 to Bairstow Eve to take the flat off the market whilst referencing was complete. All referencing was apporved and contracts signed. Then 3 days before we are due to move in the Landlord pulled out of deal deciding he did not want to rent the property. Bairstow Eve's refused to refund me the £300 I paid them, even though I had not done anything wrong. Avoid using them!!!!… Read Full Review

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★☆☆☆☆

“Shoddy service”

Written on: 28/05/2013 by bakulesh (1 review written)

Let out a property with them from their London N14 office.The tenant should have signed a direct debit for rent to be deposited in my account on the 28th of the month. This was not done and caused me a lot of grief in chasing tenant every month for the rent.At the end of the the contract it took five weeks to get the deposit check back from them despite having forwarded the details .Time guide lines given were missed and had to chase up every time. Phone calls were not returned. Not happy with… Read Full Review

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Apollocreed's Response to bakulesh's Review

Written on: 30/08/2013

They're terrible!! I wanted to put the deposit in my own deposit scheme but they ignored my instructions and charged me a much higher price for their scheme, Then they said it was too late to change it.

Tenants trashed the property and Bairstow Eves in Hendon won't release the deposit to me. The tenant has agreed to give up the deposit but I think Bairstow Eves have embezzled the money themselves.

BEWARE of their lease terms - they give the tenant a break clause in any month after the 6th which makes it easy for the tenant to leave whenever he wants so they can then remarket and make more commissions.

Fees are really high compared to other agents. They add huge contract fees on top of the letting fee. They lie through their teeth!
--He wouldn't let me meet the tenants before they moved in and he wouldn't give me their phone number. He told me they were staying for at least a year and they left after 6 months.

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★☆☆☆☆

“Stay well and truly away from Bairstow Eves!!! ”

Written on: 07/05/2013

Below is the list of reasons why you should not use bairstow Eve's. 1) they took careless photos which really didn't market our house well, I had to ask them to one back out to re take the photos 2) they tuned up late for meetings with us 3) they took £90 for the Rightmove application and didn't upload any of the fancy logos onto Rightmove 4) they offer awful customer service 5) very bad communication between us and them, it felt like we was always chasing them for info about the house 6)… Read Full Review

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★☆☆☆☆

“Greedy and dishonest, BE Epsom branch”

Written on: 22/04/2013

Appointed BE Epsom branch as joint agent, they introduced a potential buyer, however, were not in a position to make an offer. Then appointed Brows property services in Stoneleigh who after a few months had lapsed, showed the property to the same potential buyer, who made an offer through Browns, which was accepted. Now BE is threatening to go to court and claim £16000 plus daily interest of 3% over Barclays base rate. What they seem to forget is that the agent who introduces is not entitled… Read Full Review

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★★★★★

“A pleasure to deal with!”

Written on: 19/04/2013 by Mini23 (1 review written)

As a first time buyer I was dreading having to deal with Estate Agents after all the horror stories Ive heard from friends and work colleagues. Bairstow Eves in Sanderstead was an absolute pleasure to deal with! Barbora, a pleasant little Czech girl, puts most other estate agents to shame. She is eager, energetic and extremely knowledgable, despite being quite new to the industry. She puts many experienced Eatste Agents to shame. Dealing with them has made the entire experience a pleasure. I… Read Full Review

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★☆☆☆☆

“DO NOT USE BAIRSTOW EVES!!!”

Written on: 25/03/2013 by SarahHull (1 review written)

I, unfortunately, signed a 6 month contract with BE (Acocks Green) to sell my property, they lied from beginning to end about the price I could expect to receive, about the level of service they'd provide, about the timeframes I was looking at and about the marketing they would do on behalf of my property...after nearly 3 weeks my property still was not on their website and all I got was 'it's the admin centres fault', when it did go on the website the photos they'd taken made it look like a… Read Full Review

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Julieann8's Response to SarahHull's Review

Written on: 25/04/2013

I am going through this now with the Strood branch in Kent, the service so far is just absolutely shocking. They took £90 from us for the upgrade on Righmove but they never upgraded us, they turn up late, they took awful photos, their customer service is just shocking. I am going to ask to get out of the contract because they are so bad.

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★☆☆☆☆

“Rather on the street than with bairstow eves!”

Written on: 23/03/2013

When we moved in this rented house we realized that the hob in the kitchen wasnt working which wasnt that bad itself, but anytime I cooked something the smoke alarm went off for at least 5-10 mins. I reported this issue in November 2012. Today is the 23rd March 2013 - it still doesnt work. The light in the kitchen stopped working as well when the "electrician" from Trent Maintenence attempted to fix the hob. So now no lighting, no hob. We have sent sent several emails, tried to call, but still… Read Full Review

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★☆☆☆☆

“Bairstow Eve's Cheshunt the worse agency”

Written on: 20/03/2013

No rating not even a one star! They sold us a dodgy house insurance after we authorise them as our lettings agent. What a useless unprofessional bunch and lazy lot! Now we are supposed to claim on the insurance (long story) we are being told otherwise… Read Full Review

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★☆☆☆☆

“Bairstow eves Strood”

Written on: 18/02/2013 by Newhouse999 (1 review written)

Wouldn't trust them as far as I could throw them. We put an offer in on a property, the offer was accepted in writing. I might add that this was our dream property. Anyway we instructed a solicitor paid for the survey and the mortgage fee oh and the solicitors up front fee. A little time passed we had returned the legal pack and assumed all was good only to receive a call from Bairstow Eves Strood to say we had been gezumped. Now we were told that the property was off the market, a guarantee… Read Full Review

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