Bairstow Eves Reviews - www.bairstoweves.co.uk

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★☆☆☆☆
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Bairstow Eves - www.bairstoweves.co.uk

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★☆☆☆☆

“RUDE, UNHELPFUL UNPROFESSIONAL ”

Written on: 16/02/2014

I have been trying to book an appointment with Bairstow eves acocks green since last year November to ask them to manage my BTL property without success. The manager of the BTL team was unhelpful and rude his customer service skills are so poor, i had just in one day called the branch 5 times for them to give me an update but they failed to call me. KEEP AWAY VERY VERY BAD CUSTOMER SERVICE!!… Read Full Review

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Bairstowevesag's Comment

Written on: 12/03/2014

We acknowledged your situation and had numerous conversations in the branch regarding the BTL purchase of your property. We advised we could not book an appointment prior to completion of the purchase due to the current owners privacy and we respect this completely in line within the processes for sale. We had conversations with your partner regarding that you had found tenants privately for the property and wanted a company tenancy agreement to accompany this. We cannot provide a tenancy agreement for free, and there is a fee to charge for this which i advised of. I sent emails on 15th January and 28th January detailing our fee's and costs involved and had booked an appointment for you to attend the office on a wednesday evening - to which you did not show. You then agreed to move in your tenants without a tenancy agreement, and when i advised we could manage the property for you and that we would need to satisfactorily reference the tenants in order to do so, this was met with objections and frustrations when we could not provide a free tenancy agreement to you along with the tenants already being in arrears. I accept there was somewhat a breakdown in communication throughout the process, but i maintain that we cannot arrange a rental valuation appointment and market a property until legal completion coupled with the issues above, that this is not bad customer service offered, merely a breakdown in communication between potential landlords and Bairstow Eves, but I believe we’ve acted correctly and professionally.

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★☆☆☆☆

“Very Poor Service”

Written on: 31/01/2014

I've been looking to rent a property and contacted them on three separate occasions about potential places I'd seen. Each time the person I spoke to told me someone else would get back to me to book a viewing. Theses calls stretched over 5 days, and nothing. Another 2 times I tried to ring it rang out. Overall, very very poor!… Read Full Review

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Amt250's Comment

Written on: 10/02/2014

Ive had exactly the same experience! When I finally managed to arrange a booking, the estate turned up 20 mins late and then said he didnt have time to show us around and swore at me and my partner.

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★☆☆☆☆

“Elm Park branch does not care if a property is sold”

Written on: 17/01/2014

Wanted to view 3 properties in the Elm Park area which were listed on the Elm Park website. The agents noted my details and timing I wanted to view the properties but never called back to confirm times. Each time I called the agents back they informed me they didnt have the time to show the property. Pathetic service and suprised they still in business with this level of service. HOMEOWNERs wishing to sell your home via this agent- please dont- as they turn potential customers away!… Read Full Review

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★☆☆☆☆

“Rude, unprofessional, incompetent”

Written on: 07/01/2014 by Irinushki84 (2 reviews written)

I have been renting properties in London past 10 years and I have never experienced such a appalling service previously as with Bairstow Eve's stratford office. They do not have just don't care attitude but are also extremely rude. I have moved in 14th of December and ever since I am experiencing problems with flat I live in and no one cares in the company. Had a leaking boiler where using the boiler was not even safe. They promised me they would provide new fridge upon move in day and they… Read Full Review

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Amt2501's Response to Irinushki84's Review

Written on: 10/02/2014

I have also had a terrible time dealing/trying to deal with the Stratford office. They don't care about customers or customer service. They don't take buyers seriously. One staff member has been especially bad in my experience - some guy with slicked back hair who thinks he's far too important to spend time talking to his customers! Take everything they say with a pinch of salt or preferably, avoid completely!

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★★★★★

“Bairstow Eves Strood”

Written on: 06/01/2014

The team at the Strood branch are a real credit to the company. From the very first meeting to value our house right up to completion of our sale and purchase, the staff were brilliant. Nothing was ever a problem; they genuinely care about customer experience and were keen to remove as much stress as possible from us, with both of them going above and beyond what we expected when there were problems lower down our chain. We wouldn't hesitate to recommend the Strood branch of Bairstow Eves and… Read Full Review

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★☆☆☆☆

“Rude, unprofessional, incompetent. utterly disgusted!!”

Written on: 19/12/2013 by Dorgel (1 review written)

My girlfriend was renting a flat through this poor excuse for an estate agent. Firstly when my girlfriend moved in to the flat, it was not professionally cleaned, had light bulbs broken and no toilet seat. It took them over 2 weeks before dealing with these issues. My girlfriend lost her job and had to leave her tenancy early. We have an email from the lettings manager stating that we do not need to have the flat professionally cleaned, but instead to leave the flat in the same condition as… Read Full Review

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★☆☆☆☆

“Uncaring, unprofessional and money grabbing”

Written on: 12/11/2013

I have had an awful experience with this company (Romford Branch)- to begin, the moving in day was cancelled ON THE DAY of move and I was only informed when I turned up to collect the keys- the agent then said the renewal fee would be waved should I decide to stay post 6 months. Next, finally moved in and the landlords belongings were STILL in the flat- after 1 month(!) I calle dthe agent to ask them to assist as landlord was unresponsive/kept breaking arrangements- the agency begrudgingly… Read Full Review

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★☆☆☆☆

“I will try to be balanced......”

Written on: 04/11/2013 by Finally_Sold (1 review written)

We had viewings arranged that we were not advised of, never kept informed of what was happening. Once we had agreed a sale the dates constantly changed and were told that even though we were on holiday that friends or family must move us whilst we were away otherwise the buyer would pull out! Surprisingly [sic] the buyer did not pull out when we said we couldn't move - it then transpires that the buyer wasn't ready anyway!! Someone was lying to us!! We will never use Bairstow Eves again… Read Full Review

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★☆☆☆☆

“Unprofessional, Uncaring would definately NOT recommend”

Written on: 12/10/2013

Extremely disappoionted with South End branch - the Manager does not care for his clients. Sold a property and they increased the commission on the sale. Total disgrace and an estate agent to be avoided at ALL costs!!!!… Read Full Review

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★☆☆☆☆

“Unreliable and untrustworthy”

Written on: 28/09/2013

Do not use Bairstow Eves. Norbury branch are unreliable and untrustworthy. We were convinced to pay £90 + extra for 'enhanced marketing' and arrangements were made for the Manager of the branch to return the next day to take photos. After arranging the house especially, for the photos he didn't turn up or phone and his excuse was it was 'raining'!! Our photos eventually appeared on their website over a week later. Two weeks went by and we heard nothing except for a phone call with more… Read Full Review

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★☆☆☆☆

“Very unprofessional!”

Written on: 18/09/2013

I wanted to rent a property in Leytonstone, London, with Bairstow EVes and a I was very disappointed. After setting a viewing they called me to cancel it because nobody was in the office so we agreed to do it another day, they said they would call me, well they never did, so I started chasing them on the phone for 3days when finally someone bothered to set another viewing, I received a confirmation of viewing text. When I reached to the property no agent was there, I tried to call Bairstow Eves… Read Full Review

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★☆☆☆☆

“DON'T USE THEM!”

Written on: 27/08/2013 by Aleks131 (1 review written)

Redhill branch in Surrey has very poor customer service. We found perfect house and we clearly stated to Vicky that we need answer about this property ASAP, we were holding other few agents. It was no reply, no contact at all for whole day when we should give our answer. My husband called Vicky few times but it was no response from her. Just next day! No curtsy phone call or email - we know they are obstetrical in life, but just ignore customer is not acceptable! We decided to go with Choices… Read Full Review

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★★★★★

“Bairstow Eves Strood”

Written on: 18/08/2013 by janicechapman (1 review written)

After Ward and Partners and Robinson Michael Jacksons couldn't sell our home, they got us moved in 6 weeks! The team were fantastic, we felt like they would do anything to help, would highly recommend to anyone that wants to move. Janice… Read Full Review

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★☆☆☆☆

“Issues pending with Bairstow Lettings and Countrywide”

Written on: 08/08/2013

I am waiting to make public my problems with Bairstow Lettings subject to the outcome of my formal complaint. I hope that BBC Watchdog will be interested and take it up on my behalf and also on behalf of all landlords and tenants everywhere. The rental market is a vipers' nest and needs to be better regulated. Watch this space! Much more to come!… Read Full Review

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Apollocreed's Comment

Written on: 30/08/2013

They're terrible!! I wanted to put the deposit in my own deposit scheme but they ignored my instructions and charged me a much higher price for their scheme, Then they said it was too late to change it.

Tenants trashed the property and Bairstow Eves in Hendon won't release the deposit to me. The tenant has agreed to give up the deposit but I think Bairstow Eves have embezzled the money themselves.

BEWARE of their lease terms - they give the tenant a break clause in any month after the 6th which makes it easy for the tenant to leave whenever he wants so they can then remarket and make more commissions.

Fees are really high compared to other agents. They add huge contract fees on top of the letting fee. They lie through their teeth!
--He wouldn't let me meet the tenants before they moved in and he wouldn't give me their phone number. He told me they were staying for at least a year and they left after 6 months.

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S.b1's Comment

Written on: 25/10/2013

I too would like to go public with my complaint, a franchise has defrauded me of £55.000! when I got in touch with Head Office they simply with drew the franchise and washed their hands of the whole situation!

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Angryandignored's Comment

Written on: 26/09/2013

It's not just in your area. I had problems from day one of moving into my rented property. Every time I spoke to Bairstow they just passed the buck, saying everything was for the landlord to deal with, although no one could get hold of him. I moved out as the flat was not fit for living purposes and now I'm being taken to court by the landlord...with no help or response whatsoever from Bairstow. They wouldn't know decency and courtesy if it smacked them in the face.

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★☆☆☆☆

“Worst estate agent!!”

Written on: 30/07/2013

Its been two months iv rented a flat with BE.when i first viewed the property i noticed the bath was blocked and told them to repair it before we get the keys.they kept on finding faults with my gaurantor and made me change it three times!and kept on calling me wanting more information(this is after we got the keys)and now two months later they are asking more numerous documents from my gurantor which has already been given and has been harassing both of us to get sent asap or else my gurantor… Read Full Review

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★☆☆☆☆

“appalling service”

Written on: 23/07/2013

made all sort of promises when I signed up with them as I needed a quick sale. paid extra for higher marketing only to wait 4 weeks for them to post an add and add a video clip..even the photos were ones my 6 year old could take. when I gave up on them and told them to take it off the market, 3 weeks later, my property is still being advertised by them for sale and the for sale sign is STILL outside my property. have made a complaint and escalated it to the ombudsman. I would NEVER use them… Read Full Review

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★☆☆☆☆

“I agreed to rent a property through Bairstow Eves,...”

Written on: 11/06/2013 by Duttyffc (1 review written)

I agreed to rent a property through Bairstow Eves, paid £300 to Bairstow Eve to take the flat off the market whilst referencing was complete. All referencing was apporved and contracts signed. Then 3 days before we are due to move in the Landlord pulled out of deal deciding he did not want to rent the property. Bairstow Eve's refused to refund me the £300 I paid them, even though I had not done anything wrong. Avoid using them!!!!… Read Full Review

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★☆☆☆☆

“Shoddy service”

Written on: 28/05/2013 by bakulesh (1 review written)

Let out a property with them from their London N14 office.The tenant should have signed a direct debit for rent to be deposited in my account on the 28th of the month. This was not done and caused me a lot of grief in chasing tenant every month for the rent.At the end of the the contract it took five weeks to get the deposit check back from them despite having forwarded the details .Time guide lines given were missed and had to chase up every time. Phone calls were not returned. Not happy with… Read Full Review

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Apollocreed's Response to bakulesh's Review

Written on: 30/08/2013

They're terrible!! I wanted to put the deposit in my own deposit scheme but they ignored my instructions and charged me a much higher price for their scheme, Then they said it was too late to change it.

Tenants trashed the property and Bairstow Eves in Hendon won't release the deposit to me. The tenant has agreed to give up the deposit but I think Bairstow Eves have embezzled the money themselves.

BEWARE of their lease terms - they give the tenant a break clause in any month after the 6th which makes it easy for the tenant to leave whenever he wants so they can then remarket and make more commissions.

Fees are really high compared to other agents. They add huge contract fees on top of the letting fee. They lie through their teeth!
--He wouldn't let me meet the tenants before they moved in and he wouldn't give me their phone number. He told me they were staying for at least a year and they left after 6 months.

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★☆☆☆☆

“Stay well and truly away from Bairstow Eves!!! ”

Written on: 07/05/2013

Below is the list of reasons why you should not use bairstow Eve's. 1) they took careless photos which really didn't market our house well, I had to ask them to one back out to re take the photos 2) they tuned up late for meetings with us 3) they took £90 for the Rightmove application and didn't upload any of the fancy logos onto Rightmove 4) they offer awful customer service 5) very bad communication between us and them, it felt like we was always chasing them for info about the house 6)… Read Full Review

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★☆☆☆☆

“Greedy and dishonest, BE Epsom branch”

Written on: 22/04/2013

Appointed BE Epsom branch as joint agent, they introduced a potential buyer, however, were not in a position to make an offer. Then appointed Brows property services in Stoneleigh who after a few months had lapsed, showed the property to the same potential buyer, who made an offer through Browns, which was accepted. Now BE is threatening to go to court and claim £16000 plus daily interest of 3% over Barclays base rate. What they seem to forget is that the agent who introduces is not entitled… Read Full Review

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