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Mega Bus the low cost intercity travel www.megabus.com
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“Used no problem for three years... until now!!”

Written on: 26/02/2014 by amydouglas1992 (1 review written)

I have been using the Megabus service from Birmingham to Newcastle and back for 3 years now. It is fair to assume that you, 'get what you pay for' when it comes to the customer service - which needs greatly improving. The Megabus itself has improved over the years with free wifi and more room. However, two weeks ago I had my luggage taken from the hold underneath the bus. I thought this was by accident as a bag was left behind which looked very similar to mine. The customer service line that I… Read Full Review

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“very good journey with megabus gold”

Written on: 24/02/2014

Travelled from Victoria coach st to cardiff 2 weeks ago then done the return jorney back again 6 day's later , the 2 driver's were very helpful and polite , was given sandwich and drink halfway through the journey this was fresh! Considering how small the toilet was and wash basin it was very clean! It wasnt to cold and all in all a very pleasent journey and helpful carful hand with my case will definitely be using again and recomend highly !would just like to say thankyou for letting me get… Read Full Review

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“The Worst Treatment Ever”

Written on: 23/02/2014 by hatinginjustice (1 review written)

I got a bus from Atlanta to DC with transfer in Charlotte. Well the bus breaks down and is an hour and half late to pick us up. Call to ask what to do whole time on bus they say can't do anything until I get to Charlotte. Get to Charlotte and the tell me they won't do anything for me because I should have book a bus with a two hour window. They say its in their policy but no where can I find. So they tell me I have to purchase another ticket full price. Also next bus doesn't leave until 10pm… Read Full Review

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Snail1's Response to hatinginjustice's Review

Written on: 24/02/2014

They tell you that you need at least 2 hours in their FAQs and in their terms and conditions. Thats the same for airlines. Delays can happen on the road so its best to book with a good layover to be safe

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“0 stars....THERE IS NO CUSTOMER SERVICE...SHOCKING!”

Written on: 22/02/2014

I was stood at the Newport bus stop last night at 6pm...the bus was 47 mins late.. it was so cold and id missed my lift at victoria by then so I had to come home.. I feel ill today and requested that my ticket be reinburst for nxt week but they dont give a hoot...National express have a great customer setvice...megabus treat u like their seats...CHEAP! NEVER USE THIS SERVICE AGAIN AND WOULDNT ADVISE ANYONE ELSE To. THANKS G… Read Full Review

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“SHOCK HORROR IT WAS PERFECT”

Written on: 20/02/2014 by JulieHancock (1 review written)

What was intended to be a complaint about a previous trip has gone forth and has turned into a positive email. I was a passenger on the 17:30 London service from Manchester last Sunday 16th February. I want to congratulate megabus for many things today. The coach was spotless and the toilet fresh and clean. And with my past journeys i was in shock to what i witnessed today. I am used to coach lateness a grumpy driver and a toilet that is not fit for use. However the driver greeted everyone as… Read Full Review

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“Absolute rubbish if only I could put no stars”

Written on: 17/02/2014

We went on the gold service. Don't believe the photo. Our seats were the same old rubbish. No space no table - useless. Driver rude but did nearly apologised after I asked him not to speak to me. Meant to be non stop but already stopped once and not left the city yet! Using 3G to write this as the wifi is also useless. Don't use this very second rate service would be my recommendation. There is nothing to like about this service… Read Full Review

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“TERRIBLE CUSTOMER SERVICE”

Written on: 15/02/2014 by reviewer123458 (1 review written)

If I could put zero stars I would. Website gave wrong directions to the bus stop so we pulled up as they were leaving. We spoke with an incompetent customer service rep who guaranteed I would receive a refund for the return trip and I would get a response within a week. They didn't respond until an entire month later to tell me that I can cancel my trip at any point 24 hours prior to trip...which has absolutely nothing to do with the issue at hand and they also spelled their own company's name… Read Full Review

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“would use again. good value for money”

Written on: 12/02/2014 by EmmaNeal (1 review written)

Having used Megabus for the first time over the weekend (7TH FEB 2014- 11TH FEB), I WOULD definatly use them again, They were on time (early infact) buses were very clean and tidy, Drivers were dressed smart and polite and friendly. Atmosphere was amazing and got talking to fellow commuters, The only thing I would recommend is take plenty of fluids and dont stop long enough to grab a drink. I will be using Megabus again as so good and value for money. hope this review helps others… Read Full Review

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“BUS NEVER CAME!”

Written on: 11/02/2014

I booked a bus trip at 345am. Bus never came. I called and called Megabus to see where the bus was or to let them know that hey I am driving to next bus stop 2 hours away....to let them know that the bus never came. I had to find parking and ride rail to bus stop in Atlanta only to NOT BE LET ON BUS. I knocked on door and LADY SHOOK HER HEAD NO! she would not even listen to why I was not there 15 min before. WORST-RUDE-UNPROFESSIONAL I called and finally spoke to someone (they open at 630am)… Read Full Review

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Rajchocolate's Comment

Written on: 13/02/2014

It's really terrible be careful when u buy a ticket from online if u put same date n time to go n return back also accepted in other bus company when u go somewhere n comming back time should be matched otherwise u cant buy a ticket.

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“good fares good buses”

Written on: 11/02/2014

I have used megabus quite a lot over the last 2 years. The only issue is coaches 6/10 Times turn up late. They don't stop for breaks what I find awful as if your traveling between Newcastle & London your stuck for over 7 hours. They don't even provide a coffee service what I would like to see in the future. They also need to change there check in process as its a little push and shove. Fares start at around £3 - £5 on Wednesday. What is a bargain. The M36 (NEWCASTLE - LEEDS -… Read Full Review

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“Megabus poor services”

Written on: 24/01/2014 by Flava1 (1 review written)

Megabus used to offer excellent services on their London to Sunderland/Newcastle terminal but recently it's gone down the hill. They now use trashy buses for that terminal, most times buses with no heating system, AC power sockets and possibly wifi for 6hrs 30minutes journey. Well as for me I will never use Megabus again, time to go back to national express… Read Full Review

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“luck of the draw”

Written on: 18/01/2014

having travelled by megabus a few times now, always to and from London from Manchester and some journeys are better than others, I look at them as the easyjet/ Ryan air of coach travel. don't have preconceptions or expect a 5* service and just put with the odd traveller that talks on their mobile for hours and you will be fine. the last journey I did in jan 2014 was the best so-far, a very good driver shame they don't have more of them like him!… Read Full Review

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“Rude Staff”

Written on: 11/01/2014 by Princess_fifi (1 review written)

Extermly poor customer service, asked the driver to turn down the AC as it was veeeeery cold and he gave me a bad attitude! Extermly unacceptable!… Read Full Review

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“disgusting,service, ”

Written on: 04/01/2014 by jason66666 (1 review written)

my son was waiting at clone bus station 30 mins before the the bus was due then an hour on he was concerned so decided to phone egabus customer services. he was told they would ring back as they had no information on this service. after 2 hours and numerous calls we were told the bus had been and gone, this was impossible as my son and his step father were there the whole time.we were not offered a refund ,alternative journey, instead they basically called him a liar i am disgusted and would… Read Full Review

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“Agggggggggghhhhh!”

Written on: 11/12/2013

Still recovering! oh-my-god sooooo coooold … Read Full Review

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“Take the train”

Written on: 09/12/2013 by mistermac1 (1 review written)

Travelled from London to Glasgow. Confused loading. Toilet not working !! Never again !!!… Read Full Review

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“Mega bus from glasgow”

Written on: 27/11/2013 by Demilittlejohn (1 review written)

My boyfriend was getting the mega bus from glasgow, he went there half an hour early, no sign of bus, asked one of the workers where it was, the bus had left early. Not happy . Thanks to them my boyfriend is stranded in the middle of glasgow over night and is going to be late for his new job. Will be going further with this!… Read Full Review

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“Letter of complaint”

Written on: 18/11/2013 by millsshaun (1 review written)

I will simply share the email i sent mega bus after we used them to visit my sister and let you make up your own mind; "I have just returned from a weekend trip to Poole in Dorset, I had a wonderful time with a few exceptions. Unfortunately all of these exceptions were down to your service. we arrived an hour early Thursday the 14th of November and got to the correct gate to ensure a chance at picking a decent seat, however the bus pulled into another gate and several people started queuing in… Read Full Review

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“Oue WORST bus experience EVER...! ”

Written on: 14/11/2013

We pre-booked the Edinburgh to Perth Megabus. In the confirmation email, we got no information whatsoever to tell us that Megabus DO NOT in fact pick up at Edinburgh airport. We needed to get the Stagecoach bus to Ferryport. Luckily, one kind and attentive gentlemen told us this on the stand just moments before the Stagecoach bus pulled out. Then, when we got to Ferryport, the 5pm Megabus did not turn up, so we had to wait another hour. All we got at Ferryport when we asked what had happened to… Read Full Review

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Danstacey1's Comment

Written on: 31/01/2014

I think megabus customer service is absolutely disgusting as I have travelled on it for eight hours without even a ten minute chance to grab refreshments ! THE DO NOT WARN YOU ABOUT THEM NOT STOPPING ! My back was killing and I was aggressively hungry ! It's cheap , It's cheap , blah , blah , blah ! They should still stop for refreshments or if not they should atleast warn you so you know to bring your own drinks and food ! I will never be travelling with this careless company again !

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“Very late buses and rude staff”

Written on: 12/11/2013 by sevgiz (1 review written)

We took Megabus to travel from New York to Washington. We waited in the freezing weather for two hours for our bus to turn up. The stuff was very rude and did not know how to deal with the customers… Read Full Review

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