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Mega Bus the low cost intercity travel www.megabus.com
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“A Great Deal with a couple of small hangups”

Written on: 07/07/2014 by AlejandroGorman288 (1 review written)

My first time riding the Megabus. The price was great, the bus looked clean and fairly new, and the bathroom was very clean also. I took the bus from Orlando to New Orleans for only $20. Then back for $20. The seats were comfortable because of the curve of the backs. Arrivals and departures were on time and a couple of rest breaks were timed well for stretching, eating and bathroom time. The staff was courteous. It's better to sit in a regular seat as opposed to one with a table. At the… Read Full Review

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“Terrible and unsafe”

Written on: 29/06/2014 by maxbarnish (1 review written)

I travelled with 'Megabus Gold' from London to Aberdeen in March and it was truly terrible. Victoria Station has no free toilets- government please ban these fees if you have any concern for justice, not acceptable. I found a toilet at a nearby pub. On board the steward was very grumpy and got annoyed that people couldn't understand his heavy Glaswegian dialect. The website mentioned on board refreshments, but these were minimal. It was billed as a 'first class only' bus, but if that was first… Read Full Review

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“WORST BUS COMPANY!”

Written on: 29/06/2014 by Dickeyhg114 (1 review written)

Ok, where do I start?! Firstly, I've always used a train to travel anywhere within the UK but after the seeing a megabus advert, I decided to try it out. I am disappointed to say that my first experience will be my LAST! The coach was 20mins late and even after arriving the driver didn't bother to apologise or show and sympathy for the delay. Secondly, while we address the driver, he was rude! He was cocky, arrogant and unprofessional. Lastly, the standards of the coach were well below economy!… Read Full Review

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“Old, warm and Smelly”

Written on: 23/06/2014 by 95Hart (1 review written)

Booked the mega us from Glasgow to London as I have used this service before and thought it was really good value, modern fleet and a comfortable journey. This time however, stuck on an old single Decker with no air conditioning, sweating like mad. Not being able to sleep at all. The toilet door was broken and also smelled extremely bad. Would have been nice of megabus to inform us that we are not getting their normal more comfortable buses before we travelled. Quite embarrassing to brand… Read Full Review

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“Well Worth It!”

Written on: 19/06/2014 by convention (1 review written)

My partner and I have used Megabus on a few occasions, Cardiff to Bristol and Cardiff to London and found it to be really good value for money. We decided to give MegabusGold a try yesterday for a theatre break in London returning today. We caught the 6.30am from Cardiff, the driver and assistant were brilliant, a really lovely couple of young fella's who couldn't do enough for us. We sat upstairs, chairs didn't recline but were really comfy and plenty of legroom. The assistant then brought… Read Full Review

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“Comfortable journey ”

Written on: 15/06/2014 by TatianaRivera (1 review written)

The journey from Birmingham to Leeds journey was pretty average. There was a delay of 50 mins. The bus was quite average compared to their website that shows, modern fleet -with WIFI onboard. There wasn't any wifi on-board , nor the reclining seats. The worst thing was the unlean washroom ( door lock was broken + too much smell in the washroom ).i opted for this company because it gave me the ticket at a reasonable rate. Overall the staff was really helpful with the bags and all and were… Read Full Review

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“Cattle truck”

Written on: 12/06/2014

The website was so promising. Luxury travel, attentive stewards, snacks, seating. What's not to like? The reality is somewhat different. Surly steward, people packed in like sheep heading for the slaughterhouse, no seating. This has to go down as one of the worst experiences ever - and I have travelled all over the world. In future I'll be getting a hotel and train the next morning because the sleeper service isn't much better. If you're thinking of using this service, my advice is DON'T!!… Read Full Review

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Shelbybone332's Comment

Written on: 16/06/2014

How can you write a review for 12/06/14 when it is only June 2014?

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Pottypolitics's Comment

Written on: 17/06/2014

If you live in England 12/06/14 means the 12th of June 2014

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“Megabus is great most of the time !”

Written on: 06/06/2014 by extendedpaul (3 reviews written)

It is inevitable that sites like this will be packed with negative reviews but as a frequent Megabus user I'd like to redress the balance a little. I travel regularly between London and Cardiff, almost a hundred trips since Jan 2013. I've never once felt the need to complain or encountered a rude drive. My journeys have cost an average of well under £5 each (with free trips through Megabus promotions in January and February). Most coaches are less than three years old and very comfortable… Read Full Review

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“Gold sleeper coach service London to Edinburgh - NEVER...”

Written on: 31/05/2014 by KATYJOHN (2 reviews written)

Decided to go to Dunfermline and use the over night service. My advice only use it if you have to and desperate.It looked great on the Megabus trailer for it but, its truelly one of the worst things Ive ever done in my life. You cant sit up in a comfy chair,you have to lie down in these like cages or coffin boxes as described by the hostess. The Hostess facility what a joke no food comes round to purchase nor tea and coffee facilities like shown .You are given a bottle of water when you board… Read Full Review

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Megabusgold.com's Response to KATYJOHN's Review

Written on: 01/06/2014

Very sorry to hear this. Can you please make contact with our customer service team so that we can follow up on the issues you have raised. Thanks.

Megabusgold.com

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Pottypolitics's Response to KATYJOHN's Review

Written on: 12/06/2014

Couldn't agree more. What a nightmare service. The website is a pictorial load of BS. NEVER AGAIN!

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“Megabus drivers went above and beyond to help me!”

Written on: 31/05/2014

My first mega bus of the day was delayed due to the bus breaking down, this caused me to miss my connecting megabus in Birmingham. Although I was quite upset about this the megabus drivers moved heaven and earth to make sure I got to my destination on time for my friends birthday! They were extremely friendly and very helpful, I honestly couldn't be happier with my service from them! One of the Welsh drivers was especially helpful and I'm really thankful for all his help :) Thank you very much… Read Full Review

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“Pleasantly Surprised”

Written on: 29/05/2014 by gteenshed (1 review written)

Well maybe Ive been lucky cos Ive never had a bad experience on Megabus-I use the Cardiff to London route.Buses always on time, staff polite, friendly.Returning to Cardiff today I didnt realise I was booked on the Megabus Gold-I'd not heard of or asked for this bus but was I surprised . For just a fiver I got a single seat table , with free tea or coffee, followed not long after with free scones with jam, then came soft drinks in ice, then followed by shortbread.!!! And the service was great-a… Read Full Review

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“rudeness”

Written on: 26/05/2014 by magpie51 (1 review written)

I traveled down to London on 15/5/14 on gold bus comfortable trip very smooth actually slept! However on way back 18/5/14 not sure which route the driver took but don't think it was the motorway! very rough arrived in Glasgow 40 mins late next bus had been held for us, driver very rude told us to put our luggage 'down there' we did so he then got off the bus to close luggage compartment ,got back on the bus and in front of everyone told me and the other lady to go and sort your luggage out -you… Read Full Review

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“Just one word. Pathetic!!!”

Written on: 25/05/2014 by BryanAbbott (1 review written)

Worst service ever!!! Do not fall into the trap of cheap tickets!!! Buses are late up to two hours and a minimum of half an hour. And after 2 hours the driver is not courteous enough to even stop for 5 mins. Nobody takes the call at the helpline as well… Read Full Review

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“Broken down bus and getting rain on in my seat ”

Written on: 24/05/2014 by Mr.Corey (1 review written)

Megabus is hands down the worst way to travel. We departed 10min late for a 3 hour trip. One hour in the bus breaks down. Bus driver says it will be an hour till a new bus shows up 3 hrs go by.... Still waiting...! It's starts raining outside and the roof is leaking water all over me and my seat FML.... Don't make the same mistake I did don't take megabus… Read Full Review

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“Awful, dirty and poor service”

Written on: 23/05/2014

I travelled to London some time ago on the Megabus from Birmingham, but never again. I didn't know at first that some of my ticket details weren't correct until the driver checked them and she nearly didn't let me on. This driver was a very rude woman with an attitude problem and was also surly and condescending on top of everything else. The bus itself was dirty and scruffy and not comfortable at all, No wonder they have such cheap offers. Some parts of the inside of the bus were… Read Full Review

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“glasgow to london megabusgold”

Written on: 23/05/2014 by Mathew222 (2 reviews written)

Journey itself is comfortable, but have never encountered such a rude staff. Impolite and arrogant. This is for the 23:30 MEGABUS GOld journey from Glasgow to London on 22/05/14… Read Full Review

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“Glasgow to Cardiff return ”

Written on: 22/05/2014 by dcRoss437 (1 review written)

Travelled overnight with my wife In May 2014 On outward journey bus was slightly late on departing but made up lost time Return journey was fine. Bed was satisfactory, plenty of leg room. Coach was modern and clean and staff were friendly.I would use the service again… Read Full Review

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“Terrible, money sucking and rude”

Written on: 09/05/2014 by Zacke1965 (1 review written)

First of all , if you can book the tickets 2-3 months in advance , then its fine or else you will get nearly same price as greyhound or any other service. Secondly they are quite choosy about what size your luggage should be and how much. So if you have taking more than one piece of luggage and that piece is not less than 62 inch , you are sccrewed, you need to buy additional ticket for your extra luggage, full ticket. But it doesn't mean you get right to sleep on that additional seat… Read Full Review

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“Paid for sleeper, got plain bus with seats”

Written on: 04/05/2014 by RhysIngram358 (1 review written)

Booked the megabus gold sleeper between London and Aberdeen for £ 40 for a Saturday night. Just as we were about to board, we were told that the sleeper had broken down and it would be an ordinary bus instead. It was of course too late to make other arrangements so I just had to take that bus or else be stuck on London at nine in the evening without accommodation or other means of travel. We were all given a tiny slip of paper with a premium 0871 number to call to get a refund. The driver told… Read Full Review

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“Never Again!!!!!!”

Written on: 23/04/2014 by zaMiller293 (1 review written)

I am writing to make you aware of my experience on Megabus. This was my first and LAST trip on Megabus. On the first leg of the trip, there were two drivers who were very rude, short and who had terrible customer service. We were told that there were no more seats available on the bus, that the company overbooked the bus and that we should return home and call customer service in the morning to get the issue resolved. This trip was at 1:10 in the morning. They were about an hour late due to… Read Full Review

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