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Mega Bus the low cost intercity travel www.megabus.com
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“disgusting,service, ”

Written on: 04/01/2014 by jason66666 (1 review written)

my son was waiting at clone bus station 30 mins before the the bus was due then an hour on he was concerned so decided to phone egabus customer services. he was told they would ring back as they had no information on this service. after 2 hours and numerous calls we were told the bus had been and gone, this was impossible as my son and his step father were there the whole time.we were not offered a refund ,alternative journey, instead they basically called him a liar i am disgusted and would… Read Full Review

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“Agggggggggghhhhh!”

Written on: 11/12/2013

Still recovering! oh-my-god sooooo coooold … Read Full Review

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“Take the train”

Written on: 09/12/2013 by mistermac1 (1 review written)

Travelled from London to Glasgow. Confused loading. Toilet not working !! Never again !!!… Read Full Review

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“Mega bus from glasgow”

Written on: 27/11/2013 by Demilittlejohn (1 review written)

My boyfriend was getting the mega bus from glasgow, he went there half an hour early, no sign of bus, asked one of the workers where it was, the bus had left early. Not happy . Thanks to them my boyfriend is stranded in the middle of glasgow over night and is going to be late for his new job. Will be going further with this!… Read Full Review

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“Letter of complaint”

Written on: 18/11/2013 by millsshaun (1 review written)

I will simply share the email i sent mega bus after we used them to visit my sister and let you make up your own mind; "I have just returned from a weekend trip to Poole in Dorset, I had a wonderful time with a few exceptions. Unfortunately all of these exceptions were down to your service. we arrived an hour early Thursday the 14th of November and got to the correct gate to ensure a chance at picking a decent seat, however the bus pulled into another gate and several people started queuing in… Read Full Review

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“Oue WORST bus experience EVER...! ”

Written on: 14/11/2013

We pre-booked the Edinburgh to Perth Megabus. In the confirmation email, we got no information whatsoever to tell us that Megabus DO NOT in fact pick up at Edinburgh airport. We needed to get the Stagecoach bus to Ferryport. Luckily, one kind and attentive gentlemen told us this on the stand just moments before the Stagecoach bus pulled out. Then, when we got to Ferryport, the 5pm Megabus did not turn up, so we had to wait another hour. All we got at Ferryport when we asked what had happened to… Read Full Review

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Danstacey1's Comment

Written on: 31/01/2014

I think megabus customer service is absolutely disgusting as I have travelled on it for eight hours without even a ten minute chance to grab refreshments ! THE DO NOT WARN YOU ABOUT THEM NOT STOPPING ! My back was killing and I was aggressively hungry ! It's cheap , It's cheap , blah , blah , blah ! They should still stop for refreshments or if not they should atleast warn you so you know to bring your own drinks and food ! I will never be travelling with this careless company again !

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“Very late buses and rude staff”

Written on: 12/11/2013 by sevgiz (1 review written)

We took Megabus to travel from New York to Washington. We waited in the freezing weather for two hours for our bus to turn up. The stuff was very rude and did not know how to deal with the customers… Read Full Review

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“Apparently they no longer operate on Sundays!”

Written on: 04/11/2013

I have been regularly using megabus between Hull and East Midlands Parkway now for two years and have always been so happy. I've recommended them to everyone needing to do a similar journey, as it's actually quicker (and of course cheaper) than taking the train. Unfortunately it now appears that megabus no longer operate any services at all on Sundays to or from East Midlands Parkway. They provide absolutely no explanation on their website and they don't even seem to consider this as worth… Read Full Review

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“From London to Plymouth”

Written on: 03/11/2013

Just cant complain ! I paid £7 and got to Plymouth in 6 hours Yes the train is quicker and yes its at least 4 times the price Plenty of leg room and seat belts Pleasant driver I took cold food and drink on board and that was fine - no hot food allowed. Bit smelly toilet but it had a toilet ! I am now booked on a megabus gold - does anyone know how I reserve a specified seat as I cant work this out and despite emailing Megabus have had no reply ? It would help if when booking the Megabus Gold… Read Full Review

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Justdontknow's Comment

Written on: 03/11/2013

Can anyone tell me how I book a specified seat on the megabus gold ?
Thank you

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Dr.kingschultz's Comment

Written on: 03/11/2013

Sorry you cant book specifiv seat for now, unless things change in future..

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Justdontknow's Comment

Written on: 03/11/2013

Thank you for your comment
That explains why I have not been able to book a seat !

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Dansgroupuk's Comment

Written on: 10/02/2014

I agree you should be able to reserve a seat on services. Not the luck of the draw

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“Not on time at all”

Written on: 30/10/2013

We have been waiting in Victoria coach station to catch coach to Bristol but it has been 1hours that i am waiting for it. They dont wanna take Any responsibility and all they say is they don't have any problem with this massive mistake'! They even said they cant change my coach ticket because its not refundable!! Hate the service and their staffs are as rude as ever! Ive got appointment with social services and i am late for that… Read Full Review

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“Rude aggressive little man”

Written on: 26/10/2013 by Bigredmatt (1 review written)

Well we have only just boarded the bus and already have been threatened with being kicked off the bus for not putting our luke warm baguettes away! The driver lets call him "short fat angry man" walked past and told us quite nicely that we weren't allowed hot food on board which is in the rules and a slight oversight by us, we were rolling up out damp warm sandwhiches when short angry little man came back like a headmaster and demanded we hand over our contreband which we found quite… Read Full Review

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“dissapointed”

Written on: 25/10/2013

I did get the Mega bus from Plymouth to LONDON Victoria park 23/10/13 7:45am to arrive at 13.30pm,we had to wait near bristol so that the other driver could take over,We ended up waiting up for 30minutes because the driver was not there in time.When we got to London Victoria my next bus which l had booked for was gone and l had to end up paying £23 more to get onto the next bus… Read Full Review

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“Great journey. Can't complain at all”

Written on: 21/10/2013

Booked from Leeds to London 20th October leaving the bus station in Leeds at 4:20pm. Driver was smart and friendly and loaded all of our luggage whilst everyone boarded the coach which had wi-fi which worked ok and plug sockets which was a nice bonus. Not sure why but there was two other drivers on the bus which were dropped off at a services on the way before we entered Sheffield where I just felt sorry for the driver who had about 100 people swarming all around him trying to get in the bus… Read Full Review

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“mega bus mega disaster”

Written on: 21/10/2013

October, 16- departure London Victoria at 16.40 and after a 3- hour driving through London mega disaster bus left the city and got in highway. The bus driver seemed to be for the first time in London. He did not know the route. The bus stuck in the traffic. I arrived 3 hours late to leeds. No appologises from the driver. Can you imagine the toilet? Full bus, 6 hours, no stops. Never again with Megabus… Read Full Review

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“Overnight Sleeper”

Written on: 19/10/2013

Went to Dundee on overnight sleeper, not bad for £55.00 return from Cheltenham via London, not bad except for people using laptops/phones,without ear phones… Read Full Review

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“Don't bother”

Written on: 16/10/2013 by Mark388 (1 review written)

You'll be lucky if the coach gets there in one pice… Read Full Review

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“Rude Unhelpful Staff”

Written on: 11/10/2013 by Claudy (1 review written)

Used Megabus return in March for a trip to Edinburgh with my boyfriend, purchased student tickets as I had done in the past and presented my student card to the driver without issue. Journey to Edinburgh was without issue as usual however on boarding the return journey experienced some of the poorest customer service I could imagine. I was holding a smoothie as we waited in the queue to board the return bus and the driver started beeping and shouting and pointing in a rude manner until one of… Read Full Review

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“Pleasantly Surprised”

Written on: 07/10/2013

Used the Megabus Gold Service from London to Cardiff over the weekend. Didn't have any expectations but wanted to trial it. For once the pictures online actually look like the bus. Comfy leather seats, good legroom and wifi (intermittent). Didn't provide tea and coffee but a muffin/sandwich provided and a soft drink which is bonus considering the value for money. Very smooth journey and better than the train. Would definitely use again. Even got to the destination 30 mins early both times… Read Full Review

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“Left us stranded in wrong town on our wedding anniversary”

Written on: 01/10/2013

We experienced what can only be described as extraordinary levels of incompetance and rudeness from this company. We boarded the megabus service in Dundee, asked for Gleneagles, and then bought our tickets from the driver for Gleneagles. We suddenly realized an hour later that we had not stopped in Gleneagles (the journey takes about an hour according to the timetable). My husband went up to the driver and asked him where the stop was for Gleneagles, and the guy told us that it was our fault we… Read Full Review

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“Excellent journey from London to Bristol on Megabus Gold”

Written on: 01/10/2013

Booked at the last minute as I found my normal provider had stopped running and wasn't expecting much. My girls had stopped using Megabus as the buses were old and likely to break down so had an excellent surprise when we got on the bus. It was the gold service and was most luxurious. My husband and I had a table for 2 facing one another with plenty of leg room and a table for our tablet, books etc. There was also an electric socket which we didn't use and free WiFi which we didn't use either… Read Full Review

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