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Mega Bus the low cost intercity travel www.megabus.com
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“very late service, inconsiderate driver”

Written on: 20/03/2014 by Angelinab1961 (1 review written)

am so angry, i cant believe megabus service can be so poor. my husband took the 3.30am bus to from manchester to london for an interview which was booked 9.am, d bus was suppose to be there at 8, nut due to changing driver twice and other delays they didnt get to victoria till 9.02 even thought he begged the driver to let him get off so i can use the unground the driver refused. my husbamd then took a taxi to the interview which was in casmberwell but he was too late and they refused him… Read Full Review

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“miserable service”

Written on: 18/03/2014 by Quincyh136 (1 review written)

I was a first time user of MegabusGold, the sleeper service. I booked a return from London to Edinburgh. Twenty minutes before my departure we were told the sleeper bus had broken down and our replacement would have seats, not bunks. I had a job interview in Edinburgh on the saturday morning and needed to arrive fresh. Instead I had to spend the night in a cramped seat. On my return from Edinburgh two days later all seemed well. We boarded the sleeper coach and got in our bunks (really… Read Full Review

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“orderd tickets of 2/1/2014. had to cancel, was told i...”

Written on: 13/03/2014

orderd tickets of 2/1/2014. had to cancel, was told i could use my ticket at another time. when i called to use at laer date. was not allowed to . had to buy another ticket. still looking for my refund. order number ACDGHTQ and ACDF30Y. a total of 99.00. On a fixed income this is aweful. … Read Full Review

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“Stranded in Syracuse!”

Written on: 07/03/2014 by LouisR (1 review written)

Decided to give Megabus a try to go to NYC from Syracuse. Bus arrived about 20 minutes late, and was already half-full of passengers from Rochester. The bus completely filled up with more than 50 people still waiting in line in the 20 degree cold, and they had no idea if or when another bus would be coming. I called customer service twice 30 minutes apart and was told both times "We're not the dispatchers, so we don't know. Call back in 15 minutes." When I asked for a refund so we could take… Read Full Review

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“6/3/2014 I did travel by mega bus. My first trip it...”

Written on: 07/03/2014 by Huffman105 (1 review written)

6/3/2014 I did travel by mega bus. My first trip it was 50mins delay on run. Because run out of fuel. Bus run by experienced driver. Quick and fast, but it stings from toilet. Was really hard to breath. Very narrow sit, absolutely uncomfortable, and most terrible thing is didn't give any break for 6 hours journey. As far I know you are not allow to drink or eat in bus. How can someone can travel for 6 hours without any drinks or eat????? And on my return back to Liverpool. Guess what, nothing… Read Full Review

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Extendedpaul's Comment

Written on: 06/06/2014

Hot food and alcoholic drinks are prohibited on Megabus. There is no other bar on eating/drinking.

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“late and lies”

Written on: 04/03/2014 by Kendrad337 (1 review written)

The bus to London was delayed for one hour and instead of getting us there asap they wanted to pick up passengers from Bristol too! They lied to us because they didnt have enough passengers and they said the bus was broken sorry! Thats it!… Read Full Review

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Extendedpaul's Comment

Written on: 06/06/2014

If a service is scheduled to pick up from Bristol it will do so however late it is running.

Alternatively if a bus intended for the Bristol passengers had broken down and the driver of your service was instructed by megabus control to divert there to pick them up then he would do so.

These things happen and choices made will not suit everyone.

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“A sham”

Written on: 03/03/2014 by livvy786 (1 review written)

I am travelling whilst writing this on a megabus , no heating , no electric supply to plugs, no loo roll !! By all accounts no interest of driver !! First and most definitely last time !!… Read Full Review

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“Choose another bus service”

Written on: 03/03/2014 by LitreeW (1 review written)

I have used the megabus more then a few times to get family members back and forth to visit me in the Iowa City Iowa area. My daughter traveled from Memphis TN, my brother from Aurora Il. My sister and mother along with nieces from Mississippi. And each time it has been the worst experience ever! From customer service to the bus drivers. My brother has been to visit 3 times using the megabus. Coming out of Chicago into Iowa the bus was late but only about 15-20 mins. But all 3 time leaving… Read Full Review

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“Used no problem for three years... until now!!”

Written on: 26/02/2014 by amydouglas1992 (1 review written)

I have been using the Megabus service from Birmingham to Newcastle and back for 3 years now. It is fair to assume that you, 'get what you pay for' when it comes to the customer service - which needs greatly improving. The Megabus itself has improved over the years with free wifi and more room. However, two weeks ago I had my luggage taken from the hold underneath the bus. I thought this was by accident as a bag was left behind which looked very similar to mine. The customer service line that I… Read Full Review

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“very good journey with megabus gold”

Written on: 24/02/2014

Travelled from Victoria coach st to cardiff 2 weeks ago then done the return jorney back again 6 day's later , the 2 driver's were very helpful and polite , was given sandwich and drink halfway through the journey this was fresh! Considering how small the toilet was and wash basin it was very clean! It wasnt to cold and all in all a very pleasent journey and helpful carful hand with my case will definitely be using again and recomend highly !would just like to say thankyou for letting me get… Read Full Review

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“The Worst Treatment Ever”

Written on: 23/02/2014 by hatinginjustice (1 review written)

I got a bus from Atlanta to DC with transfer in Charlotte. Well the bus breaks down and is an hour and half late to pick us up. Call to ask what to do whole time on bus they say can't do anything until I get to Charlotte. Get to Charlotte and the tell me they won't do anything for me because I should have book a bus with a two hour window. They say its in their policy but no where can I find. So they tell me I have to purchase another ticket full price. Also next bus doesn't leave until 10pm… Read Full Review

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Snail1's Response to hatinginjustice's Review

Written on: 24/02/2014

They tell you that you need at least 2 hours in their FAQs and in their terms and conditions. Thats the same for airlines. Delays can happen on the road so its best to book with a good layover to be safe

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“0 stars....THERE IS NO CUSTOMER SERVICE...SHOCKING!”

Written on: 22/02/2014

I was stood at the Newport bus stop last night at 6pm...the bus was 47 mins late.. it was so cold and id missed my lift at victoria by then so I had to come home.. I feel ill today and requested that my ticket be reinburst for nxt week but they dont give a hoot...National express have a great customer setvice...megabus treat u like their seats...CHEAP! NEVER USE THIS SERVICE AGAIN AND WOULDNT ADVISE ANYONE ELSE To. THANKS G… Read Full Review

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“SHOCK HORROR IT WAS PERFECT”

Written on: 20/02/2014 by JulieHancock (1 review written)

What was intended to be a complaint about a previous trip has gone forth and has turned into a positive email. I was a passenger on the 17:30 London service from Manchester last Sunday 16th February. I want to congratulate megabus for many things today. The coach was spotless and the toilet fresh and clean. And with my past journeys i was in shock to what i witnessed today. I am used to coach lateness a grumpy driver and a toilet that is not fit for use. However the driver greeted everyone as… Read Full Review

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“Absolute rubbish if only I could put no stars”

Written on: 17/02/2014

We went on the gold service. Don't believe the photo. Our seats were the same old rubbish. No space no table - useless. Driver rude but did nearly apologised after I asked him not to speak to me. Meant to be non stop but already stopped once and not left the city yet! Using 3G to write this as the wifi is also useless. Don't use this very second rate service would be my recommendation. There is nothing to like about this service… Read Full Review

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“TERRIBLE CUSTOMER SERVICE”

Written on: 15/02/2014 by reviewer123458 (1 review written)

If I could put zero stars I would. Website gave wrong directions to the bus stop so we pulled up as they were leaving. We spoke with an incompetent customer service rep who guaranteed I would receive a refund for the return trip and I would get a response within a week. They didn't respond until an entire month later to tell me that I can cancel my trip at any point 24 hours prior to trip...which has absolutely nothing to do with the issue at hand and they also spelled their own company's name… Read Full Review

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“would use again. good value for money”

Written on: 12/02/2014 by EmmaNeal (1 review written)

Having used Megabus for the first time over the weekend (7TH FEB 2014- 11TH FEB), I WOULD definatly use them again, They were on time (early infact) buses were very clean and tidy, Drivers were dressed smart and polite and friendly. Atmosphere was amazing and got talking to fellow commuters, The only thing I would recommend is take plenty of fluids and dont stop long enough to grab a drink. I will be using Megabus again as so good and value for money. hope this review helps others… Read Full Review

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“BUS NEVER CAME!”

Written on: 11/02/2014

I booked a bus trip at 345am. Bus never came. I called and called Megabus to see where the bus was or to let them know that hey I am driving to next bus stop 2 hours away....to let them know that the bus never came. I had to find parking and ride rail to bus stop in Atlanta only to NOT BE LET ON BUS. I knocked on door and LADY SHOOK HER HEAD NO! she would not even listen to why I was not there 15 min before. WORST-RUDE-UNPROFESSIONAL I called and finally spoke to someone (they open at 630am)… Read Full Review

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Rajchocolate's Comment

Written on: 13/02/2014

It's really terrible be careful when u buy a ticket from online if u put same date n time to go n return back also accepted in other bus company when u go somewhere n comming back time should be matched otherwise u cant buy a ticket.

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“good fares good buses”

Written on: 11/02/2014

I have used megabus quite a lot over the last 2 years. The only issue is coaches 6/10 Times turn up late. They don't stop for breaks what I find awful as if your traveling between Newcastle & London your stuck for over 7 hours. They don't even provide a coffee service what I would like to see in the future. They also need to change there check in process as its a little push and shove. Fares start at around £3 - £5 on Wednesday. What is a bargain. The M36 (NEWCASTLE - LEEDS -… Read Full Review

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“Megabus poor services”

Written on: 24/01/2014 by Flava1 (1 review written)

Megabus used to offer excellent services on their London to Sunderland/Newcastle terminal but recently it's gone down the hill. They now use trashy buses for that terminal, most times buses with no heating system, AC power sockets and possibly wifi for 6hrs 30minutes journey. Well as for me I will never use Megabus again, time to go back to national express… Read Full Review

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“luck of the draw”

Written on: 18/01/2014

having travelled by megabus a few times now, always to and from London from Manchester and some journeys are better than others, I look at them as the easyjet/ Ryan air of coach travel. don't have preconceptions or expect a 5* service and just put with the odd traveller that talks on their mobile for hours and you will be fine. the last journey I did in jan 2014 was the best so-far, a very good driver shame they don't have more of them like him!… Read Full Review

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