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Mega Bus the low cost intercity travel www.megabus.com
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“Megabus drivers went above and beyond to help me!”

Written on: 31/05/2014

My first mega bus of the day was delayed due to the bus breaking down, this caused me to miss my connecting megabus in Birmingham. Although I was quite upset about this the megabus drivers moved heaven and earth to make sure I got to my destination on time for my friends birthday! They were extremely friendly and very helpful, I honestly couldn't be happier with my service from them! One of the Welsh drivers was especially helpful and I'm really thankful for all his help :) Thank you very much… Read Full Review

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“Pleasantly Surprised”

Written on: 29/05/2014 by gteenshed (1 review written)

Well maybe Ive been lucky cos Ive never had a bad experience on Megabus-I use the Cardiff to London route.Buses always on time, staff polite, friendly.Returning to Cardiff today I didnt realise I was booked on the Megabus Gold-I'd not heard of or asked for this bus but was I surprised . For just a fiver I got a single seat table , with free tea or coffee, followed not long after with free scones with jam, then came soft drinks in ice, then followed by shortbread.!!! And the service was great-a… Read Full Review

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“rudeness”

Written on: 26/05/2014 by magpie51 (1 review written)

I traveled down to London on 15/5/14 on gold bus comfortable trip very smooth actually slept! However on way back 18/5/14 not sure which route the driver took but don't think it was the motorway! very rough arrived in Glasgow 40 mins late next bus had been held for us, driver very rude told us to put our luggage 'down there' we did so he then got off the bus to close luggage compartment ,got back on the bus and in front of everyone told me and the other lady to go and sort your luggage out -you… Read Full Review

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“Just one word. Pathetic!!!”

Written on: 25/05/2014 by BryanAbbott (1 review written)

Worst service ever!!! Do not fall into the trap of cheap tickets!!! Buses are late up to two hours and a minimum of half an hour. And after 2 hours the driver is not courteous enough to even stop for 5 mins. Nobody takes the call at the helpline as well… Read Full Review

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“Broken down bus and getting rain on in my seat ”

Written on: 24/05/2014 by Mr.Corey (1 review written)

Megabus is hands down the worst way to travel. We departed 10min late for a 3 hour trip. One hour in the bus breaks down. Bus driver says it will be an hour till a new bus shows up 3 hrs go by.... Still waiting...! It's starts raining outside and the roof is leaking water all over me and my seat FML.... Don't make the same mistake I did don't take megabus… Read Full Review

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“Awful, dirty and poor service”

Written on: 23/05/2014

I travelled to London some time ago on the Megabus from Birmingham, but never again. I didn't know at first that some of my ticket details weren't correct until the driver checked them and she nearly didn't let me on. This driver was a very rude woman with an attitude problem and was also surly and condescending on top of everything else. The bus itself was dirty and scruffy and not comfortable at all, No wonder they have such cheap offers. Some parts of the inside of the bus were… Read Full Review

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“glasgow to london megabusgold”

Written on: 23/05/2014 by Mathew222 (2 reviews written)

Journey itself is comfortable, but have never encountered such a rude staff. Impolite and arrogant. This is for the 23:30 MEGABUS GOld journey from Glasgow to London on 22/05/14… Read Full Review

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“Glasgow to Cardiff return ”

Written on: 22/05/2014 by dcRoss437 (1 review written)

Travelled overnight with my wife In May 2014 On outward journey bus was slightly late on departing but made up lost time Return journey was fine. Bed was satisfactory, plenty of leg room. Coach was modern and clean and staff were friendly.I would use the service again… Read Full Review

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“Terrible, money sucking and rude”

Written on: 09/05/2014 by Zacke1965 (1 review written)

First of all , if you can book the tickets 2-3 months in advance , then its fine or else you will get nearly same price as greyhound or any other service. Secondly they are quite choosy about what size your luggage should be and how much. So if you have taking more than one piece of luggage and that piece is not less than 62 inch , you are sccrewed, you need to buy additional ticket for your extra luggage, full ticket. But it doesn't mean you get right to sleep on that additional seat… Read Full Review

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“Paid for sleeper, got plain bus with seats”

Written on: 04/05/2014 by RhysIngram358 (1 review written)

Booked the megabus gold sleeper between London and Aberdeen for £ 40 for a Saturday night. Just as we were about to board, we were told that the sleeper had broken down and it would be an ordinary bus instead. It was of course too late to make other arrangements so I just had to take that bus or else be stuck on London at nine in the evening without accommodation or other means of travel. We were all given a tiny slip of paper with a premium 0871 number to call to get a refund. The driver told… Read Full Review

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“Never Again!!!!!!”

Written on: 23/04/2014 by zaMiller293 (1 review written)

I am writing to make you aware of my experience on Megabus. This was my first and LAST trip on Megabus. On the first leg of the trip, there were two drivers who were very rude, short and who had terrible customer service. We were told that there were no more seats available on the bus, that the company overbooked the bus and that we should return home and call customer service in the morning to get the issue resolved. This trip was at 1:10 in the morning. They were about an hour late due to… Read Full Review

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“Bus never came, but they insist it did!”

Written on: 21/04/2014 by AntMae (1 review written)

My niece waited 3 hours for a bus that never came! They kept calling Megabus, and got no information. When my husband called, they LIED and said the bus came. But it NEVER did! They refused to give a refund or even a credit! She had to wait in a bad area in the dark until we could get her! DON'T USE MEGABUS! They skip stops and then lie about it!… Read Full Review

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Wilhh's Response to AntMae's Review

Written on: 21/04/2014

My daughte and her boyfriend had the sams problem last friday on their trip to Paris, they had to wait in Brussels since 15.30 and at 23.00 they heard there would never be a bus, about. 30 people were waiting for this bus

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“Late, dirty, unprofessional bus service”

Written on: 14/04/2014 by Martinezxw76 (1 review written)

Megabus service in the southeastern U.S. Is a nightmare. I have ridden the route from Atlanta to Nashville and it just keeps getting worse. They have no customer service whatsoever. Their bus drivers are rude and unprofessional and probably underpaid. Riding on the top of the double decker is a nightmare, especially if there is traffic. I have never been on a bus that was on time. Not worth the cheap rates that you pay… Read Full Review

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“Megabus - The Real Review”

Written on: 09/04/2014 by simoncrowe (1 review written)

MEGABUS - A Real Review AVOID THIS SHAM OF A COMPANY AT ALL COSTS! They have no concept of customer service whatsoever. I recently got a bus to london - it was 50 mins so i missed connecting trains, had to get a taxi then on ym return journey they made my spend £25 on another ticket because I was late When they're late its totally fine - when im late i have to give money to them! One sided, shortsighted and idiotic. I have asked their so called customer services for the address of their… Read Full Review

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“HORRIBLE HORRIBLE HORRIBLE!!”

Written on: 06/04/2014 by Turner1959 (1 review written)

My 17 year old daughter had another bus bringing her to Megabus for the next part of her trip, the first bus ran late and she had to run to catch the Megabus, grant it the Megabus door was closed because it was supposed to leave at 3:00 and it was 3:03 but the bus was there. When my daughter got to the door after running her fastest with bags that were bigger than her, the bus driver shook his head no, waved her on and pulled away!!! HOW THE HELL DO YOU DO THAT TO A KID????? I have NEVER been… Read Full Review

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“Never ever use megabus UK”

Written on: 06/04/2014 by 252Dodd (1 review written)

Does not deserve even a single star What a mega shot service you guys have. Traveling from Bristol to Birmingham. Bus 40min late. Then half way through says taken wrong keys so driving back to bristol. What a joke! Full bus has been dragged for 4.30hours on a 1.30hrs journey. Prices are same as other services so Donot be fooled… Read Full Review

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“Never ever use megabus UK”

Written on: 04/04/2014 by mibader (1 review written)

Does not deserve even a single star What a mega shot service you guys have. Traveling from Bristol to Birmingham. Bus 40min late. Then half way through says taken wrong keys so driving back to bristol. What a joke! Full bus has been dragged for 4.30hours on a 1.30hrs journey. Prices are same as other services so Donot be fooled… Read Full Review

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“Take it or be Stuck”

Written on: 04/04/2014 by Kellen114 (1 review written)

Bus arrived and it was not what I requested I was supposed to have the overnight sleeper but it was seats only. I had a very bad night and was not at all refreshed in the morning. When asking for money back I was only given £45 half of the fare and told that was because the company did get me to where I was going. I had booked a return and the difference was night and day lovely clean beds slept like a log why oh why the mix up wouldn't book again as you are not assured of the bus you will… Read Full Review

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“a bunch of crooks ”

Written on: 03/04/2014 by AdelynBennett (1 review written)

I ordered tickets for my little brother from tx to chi and I had to buy 2 tickets and they changed the times the bus was supposed to come so they said they sent a email and a text and he didn't get either so the driver which im thankful for let him on the fist bus but now he is in Memphis and the driver wont let him on so I called them and they said they sorry he didn't get a text or email but I have to buy the ticket again and I don't get paid till next week and so I asked to speak to a… Read Full Review

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“first time using mega bus never again.bus was 1hour 45...”

Written on: 29/03/2014 by Medeiros331 (1 review written)

first time using mega bus never again.bus was 1hour 45 mins late… Read Full Review

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