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Mega Bus the low cost intercity travel www.megabus.com
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“Never Again!!!!!!”

Written on: 23/04/2014 by zaMiller293 (1 review written)

I am writing to make you aware of my experience on Megabus. This was my first and LAST trip on Megabus. On the first leg of the trip, there were two drivers who were very rude, short and who had terrible customer service. We were told that there were no more seats available on the bus, that the company overbooked the bus and that we should return home and call customer service in the morning to get the issue resolved. This trip was at 1:10 in the morning. They were about an hour late due to… Read Full Review

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“Bus never came, but they insist it did!”

Written on: 21/04/2014 by AntMae (1 review written)

My niece waited 3 hours for a bus that never came! They kept calling Megabus, and got no information. When my husband called, they LIED and said the bus came. But it NEVER did! They refused to give a refund or even a credit! She had to wait in a bad area in the dark until we could get her! DON'T USE MEGABUS! They skip stops and then lie about it!… Read Full Review

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Wilhh's Response to AntMae's Review

Written on: 21/04/2014

My daughte and her boyfriend had the sams problem last friday on their trip to Paris, they had to wait in Brussels since 15.30 and at 23.00 they heard there would never be a bus, about. 30 people were waiting for this bus

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“Late, dirty, unprofessional bus service”

Written on: 14/04/2014 by Martinezxw76 (1 review written)

Megabus service in the southeastern U.S. Is a nightmare. I have ridden the route from Atlanta to Nashville and it just keeps getting worse. They have no customer service whatsoever. Their bus drivers are rude and unprofessional and probably underpaid. Riding on the top of the double decker is a nightmare, especially if there is traffic. I have never been on a bus that was on time. Not worth the cheap rates that you pay… Read Full Review

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“Megabus - The Real Review”

Written on: 09/04/2014 by simoncrowe (1 review written)

MEGABUS - A Real Review AVOID THIS SHAM OF A COMPANY AT ALL COSTS! They have no concept of customer service whatsoever. I recently got a bus to london - it was 50 mins so i missed connecting trains, had to get a taxi then on ym return journey they made my spend £25 on another ticket because I was late When they're late its totally fine - when im late i have to give money to them! One sided, shortsighted and idiotic. I have asked their so called customer services for the address of their… Read Full Review

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“HORRIBLE HORRIBLE HORRIBLE!!”

Written on: 06/04/2014 by Turner1959 (1 review written)

My 17 year old daughter had another bus bringing her to Megabus for the next part of her trip, the first bus ran late and she had to run to catch the Megabus, grant it the Megabus door was closed because it was supposed to leave at 3:00 and it was 3:03 but the bus was there. When my daughter got to the door after running her fastest with bags that were bigger than her, the bus driver shook his head no, waved her on and pulled away!!! HOW THE HELL DO YOU DO THAT TO A KID????? I have NEVER been… Read Full Review

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“Never ever use megabus UK”

Written on: 06/04/2014 by 252Dodd (1 review written)

Does not deserve even a single star What a mega shot service you guys have. Traveling from Bristol to Birmingham. Bus 40min late. Then half way through says taken wrong keys so driving back to bristol. What a joke! Full bus has been dragged for 4.30hours on a 1.30hrs journey. Prices are same as other services so Donot be fooled… Read Full Review

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“Never ever use megabus UK”

Written on: 04/04/2014 by mibader (1 review written)

Does not deserve even a single star What a mega shot service you guys have. Traveling from Bristol to Birmingham. Bus 40min late. Then half way through says taken wrong keys so driving back to bristol. What a joke! Full bus has been dragged for 4.30hours on a 1.30hrs journey. Prices are same as other services so Donot be fooled… Read Full Review

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“Take it or be Stuck”

Written on: 04/04/2014 by Kellen114 (1 review written)

Bus arrived and it was not what I requested I was supposed to have the overnight sleeper but it was seats only. I had a very bad night and was not at all refreshed in the morning. When asking for money back I was only given £45 half of the fare and told that was because the company did get me to where I was going. I had booked a return and the difference was night and day lovely clean beds slept like a log why oh why the mix up wouldn't book again as you are not assured of the bus you will… Read Full Review

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“a bunch of crooks ”

Written on: 03/04/2014 by AdelynBennett (1 review written)

I ordered tickets for my little brother from tx to chi and I had to buy 2 tickets and they changed the times the bus was supposed to come so they said they sent a email and a text and he didn't get either so the driver which im thankful for let him on the fist bus but now he is in Memphis and the driver wont let him on so I called them and they said they sorry he didn't get a text or email but I have to buy the ticket again and I don't get paid till next week and so I asked to speak to a… Read Full Review

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“first time using mega bus never again.bus was 1hour 45...”

Written on: 29/03/2014 by Medeiros331 (1 review written)

first time using mega bus never again.bus was 1hour 45 mins late… Read Full Review

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“Incompetent bus drivers and rude customer service staff”

Written on: 26/03/2014 by CierraKent (1 review written)

Please save yourself the money and time and book with National express or any other coach company. Megabus has to be one of the worst coach companies in history. Incompetent bus drivers who refuse to let you on even when you have the reservation number for THAT bus and ridiculously rude staff at the customer service desk who shout at you to buy another ticket. It takes my breath away that a company can employ staff that are so rude and unhelpful if they want to be take seriously as a reputable… Read Full Review

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“The poor, and off-putting "customer service" of...”

Written on: 25/03/2014 by NeverMetTheGuy (1 review written)

This conversation via email took a total of three months. I emailed over a week in advance to change my ticket because the website wasn't working properly in Italy. No one responded until mid January and I'd already purchased another ticket. Now, after I'd completely forgotten that I'd even asked for a refund, they call me back to give me the run around and I still don't get my 8 dollar refund. I was asking for 8 dollars back and in return, I'd continue to use MegaBus. But now, because… Read Full Review

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“LONG ASS MOFO!!! ”

Written on: 23/03/2014 by Giadap289 (1 review written)

IT TOOK THE P! BEEN WAITING FOR AGES GETTING LATE FOR A DATE. FCUK MEGABUS… Read Full Review

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“very late service, inconsiderate driver”

Written on: 20/03/2014 by Angelinab1961 (1 review written)

am so angry, i cant believe megabus service can be so poor. my husband took the 3.30am bus to from manchester to london for an interview which was booked 9.am, d bus was suppose to be there at 8, nut due to changing driver twice and other delays they didnt get to victoria till 9.02 even thought he begged the driver to let him get off so i can use the unground the driver refused. my husbamd then took a taxi to the interview which was in casmberwell but he was too late and they refused him… Read Full Review

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“miserable service”

Written on: 18/03/2014 by Quincyh136 (1 review written)

I was a first time user of MegabusGold, the sleeper service. I booked a return from London to Edinburgh. Twenty minutes before my departure we were told the sleeper bus had broken down and our replacement would have seats, not bunks. I had a job interview in Edinburgh on the saturday morning and needed to arrive fresh. Instead I had to spend the night in a cramped seat. On my return from Edinburgh two days later all seemed well. We boarded the sleeper coach and got in our bunks (really… Read Full Review

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“orderd tickets of 2/1/2014. had to cancel, was told i...”

Written on: 13/03/2014

orderd tickets of 2/1/2014. had to cancel, was told i could use my ticket at another time. when i called to use at laer date. was not allowed to . had to buy another ticket. still looking for my refund. order number ACDGHTQ and ACDF30Y. a total of 99.00. On a fixed income this is aweful. … Read Full Review

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“Stranded in Syracuse!”

Written on: 07/03/2014 by LouisR (1 review written)

Decided to give Megabus a try to go to NYC from Syracuse. Bus arrived about 20 minutes late, and was already half-full of passengers from Rochester. The bus completely filled up with more than 50 people still waiting in line in the 20 degree cold, and they had no idea if or when another bus would be coming. I called customer service twice 30 minutes apart and was told both times "We're not the dispatchers, so we don't know. Call back in 15 minutes." When I asked for a refund so we could take… Read Full Review

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“6/3/2014 I did travel by mega bus. My first trip it...”

Written on: 07/03/2014 by Huffman105 (1 review written)

6/3/2014 I did travel by mega bus. My first trip it was 50mins delay on run. Because run out of fuel. Bus run by experienced driver. Quick and fast, but it stings from toilet. Was really hard to breath. Very narrow sit, absolutely uncomfortable, and most terrible thing is didn't give any break for 6 hours journey. As far I know you are not allow to drink or eat in bus. How can someone can travel for 6 hours without any drinks or eat????? And on my return back to Liverpool. Guess what, nothing… Read Full Review

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Extendedpaul's Comment

Written on: 06/06/2014

Hot food and alcoholic drinks are prohibited on Megabus. There is no other bar on eating/drinking.

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“late and lies”

Written on: 04/03/2014 by Kendrad337 (1 review written)

The bus to London was delayed for one hour and instead of getting us there asap they wanted to pick up passengers from Bristol too! They lied to us because they didnt have enough passengers and they said the bus was broken sorry! Thats it!… Read Full Review

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Extendedpaul's Comment

Written on: 06/06/2014

If a service is scheduled to pick up from Bristol it will do so however late it is running.

Alternatively if a bus intended for the Bristol passengers had broken down and the driver of your service was instructed by megabus control to divert there to pick them up then he would do so.

These things happen and choices made will not suit everyone.

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“A sham”

Written on: 03/03/2014 by livvy786 (1 review written)

I am travelling whilst writing this on a megabus , no heating , no electric supply to plugs, no loo roll !! By all accounts no interest of driver !! First and most definitely last time !!… Read Full Review

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