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“Toilet Trouble”

Written on: 27/08/2014 by Donnelly1961 (1 review written)

Me, my partner and son were traveling from Swansea to London Victoria, 23/08/2014. The bus was comfortable, but not much leg room. The problem was the toilet, it was blocked with paper and excrement. Obviously this had not been checked by the driver prior to commencement of his journey. Thought this would be standard SOP. Passengers either had to wait until the end of the journey or suffer the indignity of using the worse toilet in megabus land. On long journeys it's the little things that… Read Full Review

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“45 minutes late, rude driver, worst travel i had with...”

Written on: 24/08/2014 by JocelynnSharp234 (1 review written)

I'm travelling to aberdeen from london megabus gold and the worst travel that i experienced. It was 45 minutes late and the driver told me not to travel if i put my small extra bag beside me. And insisted to put the bag in the luggage area even if i told him that i have stuff that are fragile, very rude driver no consideration at all.. And now megabus gold fare is so expensive now. I'd rather recommend to fly which is cheaper now than the bus with driver with bad behaviour… Read Full Review

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“ GET OFF 'MY' BUS SAYS FEMALE DRIVER to fam w eld mom...”

Written on: 22/08/2014 by sjones1737 (1 review written)

I can definitely agree with this review. My family and I had a horrific experience last night (8/20/2014) in Memphis TN heading to Atlanta. We arrived on time and had given the luggage to the male employee that was assisting with loading all the luggage. My sister was stopped by the female driver's 'partner', as my sister was about to proceed to the entrance of the bus. The female driver's female 'partner', very firmly told my sister that she cannot take the very small size carry-on luggage… Read Full Review

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“Worst Bus Ride Ever!!!”

Written on: 21/08/2014

I recently used MegaBus to go from Atlanta, Ga. to Orlando, Fl. On my trip to Florida the bus's air conditioner was not working properly, and it was full to capacity. Also, the Wi-Fi worked off and on. The seats were very uncomfortable. My return trip was worse. Leaving Orlando, in July, the bus was full to capacity again. This time the air conditioner was not working. It was 90 degrees outside, and felt like 110 degrees inside the bus. It started raining outside, and the bus started… Read Full Review

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“Brilliant way to travel !”

Written on: 16/08/2014 by lylaweames (1 review written)

I recently travelled from Pembrock Dock to London Victoria. I must say I was very impressed with the service. The bus was modern, clean and comfortable. I definitely will be using mega bus in the future. I have recommended mega bus to friends and people I have met on my travels. Brilliant service and very good value for money… Read Full Review

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“Megabus to cardiff”

Written on: 16/08/2014 by Baldwin1963 (1 review written)

I have never experienced such a bad smell on public transport . After arriving late 45 minutes I got on the megabus' the smell was like dirty toilets it was disgusting.i had to sit for the hours journey feeling sick never again will not recommend… Read Full Review

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Leoclive's Comment

Written on: 07/10/2014

I'm experiencing the same things now, I have booked a 8:30 am going to Bristol, it's been an hour late. And now I can see the bus is waiting outside, empty, no staff doing anything, just waiting...... First time useing megabus, probably it becomes the last time

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“Dont waste your money”

Written on: 16/08/2014 by Warner427 (1 review written)

You can't get a refund. money wasted. I wanted to change my bus ticket to another date and they're website was down, I called and they said I could do it when it was working again but then when I emailed them later they acted like they didn't know what I was talking about. I have proof of everything and I still can't change it. Never will I ride with Megabus again, Liars… Read Full Review

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“Rude Controller Ruined Bus Trip”

Written on: 14/08/2014 by Gomezht392 (1 review written)

This was my first trip using Megabus. My experience at Shudehill Interchange in Manchester, waiting for the 12.30pm service to Glasgow/Aberdeen was a nightmare due to the controller being obnoxious.The controller was a young man wearing Lacoste shoes, having a spot on his left cheek and crooked teeth. He was unclear in his instructions, incompetent,rude and confrontational and I will never use the Megabus Service again solely due to my experience with him. My daughter complained in person at… Read Full Review

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Sjones1737's Comment

Written on: 22/08/2014

I can definitely agree with this review. My family and I had a horrific experience last night (8/20/2014) in Memphis TN heading to Atlanta. We arrived on time and had given the luggage to the male employee that was assisting with loading all the luggage. My sister was stopped by the female driver's 'partner', as my sister was about to proceed to the entrance of the bus. The female driver's female 'partner', very firmly told my sister that she cannot take the very small size carry-on luggage with rollers that my sister came with from Atlanta to Memphis on the same Megabus, under her seat, on this particular bus back to Atlanta. My sister kindly attempted to ask and let her know that this same carry-on came to Memphis from Atlanta under her seat in the bus; and the bus driver got so unruly and completely out of control. The female bus driver was then accompanied by another female employee that said she was her partner and both females were completely inhumane, obnoxious, and unruly. My sister, nephews, and my elderly mother stepped on the bus. The bus driver and her 'partner' seated my elderly mother next to the washroom and seated my sister and her little son (6 years old) separate from each other at the top of the bus. My older nephew (20 years) is still waiting to be seated at this point, by the bus driver. The driver and her 'partner' stepped off the bus and were talking to each other. I attempted to let them both know that all of my family’s blankets and snacks for the almost 8 hours ride were in the small carry-on that my sister had willingly let the male employee put under the bus, after being informed by the female driver’s partner that it could not go under the seat. The female bus driver said, “DO NOT TALK TO ME”. The bus driver decided to ask my family to step off the bus. We then asked, what was the reason that my family needed to step off the bus and she repeatedly said "DO NOT TALK TO ME". The passengers on the bus were flabbergasted by the entire incident. Please keep in mind the bus was scheduled to leave Memphis at 11:30pm. The driver proceeded to call the police and (I assume) her supervisor. Some of the passengers came down from upstairs and said to us that the two females have a TERRIBLE attitude problem and they were sorry about everything that was happening to us. The female bus driver at that point threatened those passengers that were talking to us to either stay on the bus or get off 'their' bus as well. The male employee that was assisting with the luggage said that "those two women have some serious problems" (referring to the bus driver and her 'partner') and also mentioned that "they were known for this type of thing" (again referring to the female bus driver and her 'partner'). The police officer was very apologetic and helped us understand that if they wanted my family off the bus, there is nothing that he can do. The police officer mentioned to us that he can definitely tell that the bus driver and her 'partner', were "from the hood". The officer recommended getting in touch with the Megabus company early in the morning and said that he would not mind letting the company know what he reported, saw and heard while he was there. My family was escorted off the bus along with all their belongings. My sister and her 6 year old son were scheduled to board a further travel plan via plane to New York from Atlanta. This uncouth experience has left us all speechless (my family and the passengers alike). The passengers had so much to say about the female drivers, the bus company and this incident but some were terrified that they may be escorted off the bus as well and as a result, some of them just hugged us. My family had a WONDERFUL time in Memphis but commented to me that this was the worst experience and will not be using the Megabus company for future travel plans. Tonight, I am hurting. I am hurting because the initial email that contained my itinerary from the Megabus company, greeted me as a Valued Customer and my family and I feel disliked, humiliated, underrated, underestimated and depreciated. We do hurt but we believe in forgiveness, peace and harmony.

SJones

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“Don't Bother”

Written on: 13/08/2014 by Hammondfb258 (1 review written)

London to Worcester rubbish service bus was 3 hours late arriving, no one of any help at customers service probably cost me more in phone calls than the ticket. You get what you pay for… Read Full Review

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“Mega bus requires mega patients. ”

Written on: 11/08/2014 by Alan383 (1 review written)

My outward trip was meant to leave at 4pm passengers were asked to be 15min early do several pickups and arrive in London 7pm. Bus arrived at 4:30 and didn't leave our stop until 4:50, we then made a further 3 stops.... Although no1 got either in or off at either of these stops, arrived in London at 9.30pm. Return trip was due to leave at 2:30pm, passengers told to arrive two hours early. Coach finally arrived at 4:10, fully loaded by 4.20 however driver left us locked on the bus and walked… Read Full Review

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“You pay for what you get -appalling! ”

Written on: 10/08/2014 by HoldenWeaver (1 review written)

I would just like to first write a summary of my review for those who do not have the time to read my full account. I travel regularly back and forth Cardiff and London and normally use National Express. I have used mega bus several times in the past and have had only a negative experience. This one was no exception unfortunately; although cheap the company is disorganised, customer service team are argumentative (which is a shame as bus drivers are generally very friendly) and the buses are… Read Full Review

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Danni1002's Comment

Written on: 11/08/2014

I also found the staff solis treated and argumentative.

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“Worst bus I have ever taken. ”

Written on: 07/08/2014

I purchased tickets for mega bus to go to Boston from New York. The departure time was 810 pm. Mega bus policy states that it requires you to arrive 15 minutes early so that the bus driver has proper time to prepare. This was my first time taking mega bus and the address that it told me to go to and the actually address did not match. So when I arrived to the address that it told me to go to it wasn't the proper address. By the time I found the busses which was a block away I was 3 minutes… Read Full Review

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“The worst bus service ever!!!”

Written on: 04/08/2014 by Porteryi36 (1 review written)

Hello! I have recently taken Megabus from Buffalo, NY USA to New York, NY USA. Here is what I had happened to me: Problem #1: The bus showed up 4 hours late coming from Toronto, ON. It was absolutely ridiculous. The driver didn't even speak to us, yet he was sitting at the Transportation Center right next to me. He had an attitude like he didn't want to be bothered and you guys don't have anybody at the counter to answer any questions. Problem #2: when the bus finally showed up, I ran to… Read Full Review

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“Great driver”

Written on: 02/08/2014 by Bairdid44 (1 review written)

GREAT DRIVER ONLY THING BATHROOM WAS VERY INSANITARY IT WAS FUNKY THE PEOPLE TALKED LOUD THE WHOLE 12 HOUR RIDE IT WAS COMFORTABLE KINDA HOT WIFI DO NOT WORK… Read Full Review

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“Great Value, Not-So-Great Service.”

Written on: 02/08/2014 by DarkStarPoet (1 review written)

GOOD THINGS The seats were very comfortable, due to being the same style as what you'd expect on a typical Stagecoach bus. The journey time isn't too long - shorter than National Express, anyway. /wink Personal air-conditioning. You can't control how much cool air you receive, but you can choose directional flow and turn it on and off as you wish. Personal lighting. If you're travelling at night, you'll be pleased to know you can read a book. BAD THINGS Enough legroom to get by, but… Read Full Review

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“Bad customer service, unorganized wai, wi-fi doens't...”

Written on: 29/07/2014 by Bklyn-DC (1 review written)

I stopped using Megabus years ago and I wanted to give them another try a couple of weeks ago: NYC-DC. Horrible: They are so unorganized and cranky at the waiting line. You wait and wait under the hot sun and they is bunch of staff apparently doing nothing. It is very unorganized. Customer service is not good. They stop and they don't even ask the passengers if we want to to direct or make a stop. There is no movie or the bus and the WI-FI doesn't seem to work well and in a constant manner: I… Read Full Review

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“mega bus”

Written on: 26/07/2014 by Romank89 (1 review written)

I'm sick and tired of paying for me and my son to sit together as he is only two because every time I do theres no rules or reservation number so I have to start arguing cause people won't move bare in mind they are single person traveling alone even though its good value and drivers are always cheerful they need to sort the booking cause im wasting money… Read Full Review

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“Unsanitary bathrooms”

Written on: 21/07/2014 by megatraveler (1 review written)

I have made 8 trips now on the Mega Bus during this year and have found that traveling a few hrs from one stop to another, when you are getting off is OK. You don't need to use the bathroom. Traveling long trips is very hazardous to your health - the bathrooms on every bus I have rode were more than filty - three trips I know were originating trips and the bathrooms were all to dirty for anyone to use from the start- most people would open the door and Yell, "Oh My GOD!" and slam the door… Read Full Review

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“megabus gold torture”

Written on: 20/07/2014 by 23Holder (1 review written)

I travelled overnight on the megabus gold from Cardiff to Glasgow the experience was horrendous, I was travelling with my son and daughter and my first reaction was of panic when I was shown the so called bed, it was tiny and had side bars which you had to try to climb into, there was a hammock type bed directly above which was about 6 inches away me. I felt like a caged animal , it was very claustrophobic My son is 6ft 2in and I do not know how he managed to get into such a small space, my… Read Full Review

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“If you have standards do not ride it.”

Written on: 17/07/2014 by 320Stafford (1 review written)

It comes down to this. You cannot really beat the price. I went on it to avoid renting a car and going through that hassle. But it does pick up and drop off in rough parts of town. There are some sketchy and loud people who ride it. The customer service is horrible and the luggage system sucks (I accidently switched with another passenger and although I know it was my fault with the little resources they could have given me they refused and could care less) they refused to let me speak to a… Read Full Review

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