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“Rude and agressive megabus official”

Written on: 29/12/2014 by PhilH52 (1 review written)

Took my daughter to the bus from Perth for the 2315 to London Victoria after the Christmas Break. she was lectured by this man wearing a High Viz Jacket for 'Holding up the service' which was nonsense as we arrived in time at the stop. He then continued to lecture her until I put my foot down. . (What this guy did not know was that dad was just behind her carrying her case..) and I told him his attitude was terrible. I believe he targeted my Daughter because he thought she was a lone… Read Full Review

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“Not as bad as I thought it would be”

Written on: 19/12/2014 by emroseclayts (1 review written)

I planned to get the megabus from Sheffield (Meadowhall) to London Victoria on 05/12/14. I got to the bus station early in hopes that the bus would arrive a little earlier than expected, but it was late by approximately 15 minutes, which isn't too bad at all compared to some of the reviews that I have seen on here! The bus was a double decker, and there were barely any free seats left. I found one on the top deck and got settled into my seat when a girl sat next to me, she was really nice and… Read Full Review

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“megabus gold”

Written on: 11/12/2014 by Phillip469 (1 review written)

used megabus gold last week. on thursday got on bus on driver nice one rude and snappy . no hot drinks offerd evreything rushed. traveled from aberdeen to london victoria. on sunday night went to get bus back told at time bus was due to depart no sleeper service. when ask why bus driver was aggresive rude and said not his fault. i asked why no one had text or phoned me he again got angry and told us to get on the bus. was told i was emailed but little help when not able to checking this due too… Read Full Review

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“horrible.late.late stinking toilet ”

Written on: 09/12/2014 by Jane144 (1 review written)

the 1.20 to 7.oclock 7/1214 bus arrived late .stopped three times on route no explanation this was the birmingham/glasgow had to wait one hour 3 quarters for a another bus arrived in glasgow 10.30 three and half hour late no compensation no food supplied at service station from megabus just left to defend for yuorself… Read Full Review

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“Megabus Gold”

Written on: 01/12/2014 by bsBrown324 (1 review written)

Usually commute by train every week Cardiff to London. Decided to give the megabus gold a try. Wished I hadn't bothered, no coffee or tea, no wifi, staff are rude. Back to the trains for me… Read Full Review

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“9.5 times out of 10 LATE ”

Written on: 28/11/2014 by Declanm335 (1 review written)

I'm using megabus a lot , 6 to 8 times a month,they are always late no mater what. And very impolite .i travel with them on 28 11 14 and as usual late. That is not all I went to talk with the lady from costumer service wich has been very impolite and , I mean they are hired to give costumer service not to mock them. Anyway MR MEGABUS that is why national expres has more buses more costumers and they can be more expensive, because of your lack of professional everything . London… Read Full Review

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“appauling customer service”

Written on: 26/11/2014 by charliemcfarlane (1 review written)

I had an awful experience whilst trying to catch the megabus from aberdeen to glasgow on sunday (23/11/14). To cut a long story short my friend and i were publicly shouted at by two members of staff at the bus station, and then not allowed to get on despite the fact it had not left yet. Upon complaining about this we were told by the staff that they "didn't care" and offered no advice about when the next bus available was. As a result i had to spend £35 on a train and forfeit my ticket. It was… Read Full Review

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“2.5 hours late - AGAIN!”

Written on: 20/11/2014 by BristolReviewer (1 review written)

We have used Megabus just three times in 10 weeks - Birmingham to Bristol. The first time the bus was 30 mins late - so not too bad. The second time, it was 2 hours late - heavy traffic allegedly. And now tonight - 2.5 hours late - the bus hadn't even left Manchester at the time that it was supposed to arrive into Birmingham. We couldn't get a refund and were told that it was risky to leave for 2.5 hours - so we were stuck. Worst of all, we were told that the tickets were cheap so that is… Read Full Review

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“Such a pity, as I usually have a pleasant experience ”

Written on: 05/11/2014

I am utterly appalled with the service I received on the 31st of October! My bus was not only an HOUR late but when I questioned a driver for another Megabus service for some help, he met me with unnecessary sarcasm and a general aggressive attitude. Myself and the other 25+ passengers tried calling customer services with no luck as the lines were disengaged. When the driver for my service FINALLY arrived myself and other passengers were met with a total disregard or concern for inconvenience… Read Full Review

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“Megabus Manchester - London - 30/09/14”

Written on: 03/11/2014 by Lynn70 (1 review written)

This was the first time I had used a bus service to get to London but with having to go to London so often and the price for the train ridiculously high I thought I would try Megabus "how bad could it be?" Well I booked the 08.40 from Manchester Shudehill to London Victoria as my daughter had her University open day at Central St Martins at 3pm and this bus according to the "timetable" arrived in London at 1.30pm (perfect). Well on arriving at Shudehill we were told that the bus was running… Read Full Review

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“Not happy”

Written on: 03/11/2014 by Conway397 (1 review written)

I've traveled on megabus twice in a last few days, well what an experience. One hour delay from London and last night 90 min from bristol, thank god for national express, lovely driver took me back for free. I won't go near megabus again… Read Full Review

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“missed bus”

Written on: 31/10/2014 by hollyb (1 review written)

Knowing I was going to miss 15.40 bus from glasgow to aberdeen I phoned helpdesk...was informed I should be able to catch next bus at 16.20...thought it was just matter of letting driver know the situation....not as simple..!!!...I had to find the controller for permission ...by the time i found him it had left half empty ...the next bus was filling up and said controller wasnt sounding hopefull but customer service guy spoke to him so we made it .....thank you to him ..I feel the service at… Read Full Review

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“Megabus Gold London-Aberdeen Sleeper service”

Written on: 20/10/2014 by jjMcNulty1977 (1 review written)

Clean beds, toilet and bus departed/arrived on time - only good thing about this journey but service was not very good. The double-decker bus appeared to only be filled up to 75% capacity yet had not been set up so that early or on-time passengers got first choice of best bunk beds. On the journey I could see many double bunk beds empty with single passengers sleeping on the bunk bed on top. Passengers were just forcefully allocated any bunk by the on duty staff member who was just not… Read Full Review

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“read the contract ”

Written on: 03/10/2014 by Sherlyne261 (1 review written)

I went from Detroit mi to Chicago Illinois the driver of our bus was late. we all missed the bus going to Atlanta I called to ask to be put on the next bus due to the driver being late I was told I have to purchase a new ticket because I should have read the contract if the driver is late and the customer has not allowed 2 hours between departure and arrival times the customer is responsible. a couple of problems with this they don't offer a trip with two hour wait between more like 9 hours and… Read Full Review

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“the worst service from the very begining to the very end”

Written on: 20/09/2014 by Gunn264 (1 review written)

It was hard to buy a ticket on line, the attempt to buy by the phone led to 34 different call. The representatives were awful. You have to wait for an hour (by their law) to get conformation, if you purchase on line ! Horrible coordination of service and conversational skills of the representatives.The conformation of purchase never came. I ended up buying from another company… Read Full Review

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Tonyrisca's Comment

Written on: 01/10/2014

I would like to draw your attention regarding a serious inhuman incident. I can say without any hesitation it was the worst customer service experience I have witnessed in my life.

Today on 1st October 2014, I was travelling from Newport to Bristol (6:40 am Newport service to Bristol). I was at the stop around 6:25 am and coach came on time as well around 6:30am.

Around 6:35 a young lady came to the see the driver (he was standing next to the luggage storage chatting with one of another passenger/colleague).

The young lady told the driver that his family (brother his wife and 2 young children, were at the wrong stop and they are coming at this stop.) At this point your driver went mental he start shouting at her loudly (telling her that’s not his problem and he will leave at 6:40) and after 30 sec it turned into to humiliation (and kept yelling at her , for no reason at all). She was very apologetic and upset with his behaviour and told him they didn’t knew about the stop. The driver didn’t accepted her apology and excuse and kept humiliating her (if she has done something terrible wrong). The driver kept saying that He will not wait a single sec if they are not here. Now I can understand this but he could have told her in a nicer way. But he publically humiliated that young lady she ended up in tears.
She left crying and went out of the site after 2 minutes of that her family turned up and it was nearly 5:40am. The young man had a pram and his young children were with him however his wife was walking towards the coach with a bag. The driver at this point was inside the coach and won’t let him inside and kept shouting at him to get off the coach. His wife was about 20 sec away from coach as she was coming from front and could be seen.

The young man bagged him to wait for 20 sec but driver closed the door and drove off as he said he can’t wait.

Coach was at Bristol 7:20am. The driver came out and spoke with the people (waiting outside) very nicely. In fact he was telling them the coach (gold) is delayed and he will take some passenger into his (this) coach. I asked him what time this coach should be leaving he said 7:30am. He was still there at 7:35am (5mins over the coach depart time) as he was loading more passengers.
Now I asked for his name he refused to give me his name also I (in front of everybody) asked him to explain what he has done to the lady plus her family at Newport. The shameless driver kept quiet and told me it’s his company policy. I asked publically shouting at your passenger is your company policy? He showed no emotions at all.

I also asked him why he didn't waited One minute for that lady at Newport and here in Bristol you are 5 mins over and still outside taking passenger for the coach which is/will be delayed.
I asked him why did he shouted at her and made her family including two very young children at Newport .I didn't get any explanation?

The point is the Lady at Newport was clearly a Muslim by faith and she was wearing the Head scarf. I can understand why he was shouting at her and her family.

By profession I am a trainee lawyer and faith a devoted Christian. I've said to him he showed no courtesy to her at all and it was need less to shout at her and also how can he justify leaving them at Newport (with two young children) and waiting here for 5 minutes and more.

Not only this I have recorded/videoed the whole incident at Newport and Bristol. I felt really bad and uncomfortable with few other passengers in the coach that first thing in the morning you will see and experience some think like this. No body deserve this.

I have showed the video to all my colleague here at work and will be posting that on social media so you as a company and that he will be exposed. I have attached his picture for your reference.
I will be sending this of transport secretary office, other public offices including the local newspapers and every single public forum including the incident video.

I don’t expect anything from you as a company as I have seen enough. However If I were you (with a tiny drop of humanity inside me) I’ll contact that person/family and apologise.

For the driver I’ll keep posting his video so that he get a well know recognition around the UK and globe and his family ,friends and colleagues can see what kind of human being he is.

Thanks

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“3 hours in a smelly toilet”

Written on: 20/09/2014 by kbCox94 (1 review written)

What an unpleasant experience. Travelling from Cheltenham to London on the couch stinking like a dirty toilet. This is not a first time megabus. I think I prefere to pay a few pounds more and travel with clean and more comfortable national express… Read Full Review

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“Permanently late”

Written on: 03/09/2014 by zgHolmes64 (1 review written)

I have used the s35 glasgow -cardiff service 7/8 times,every time the bus departs at least 30 mins late,seems to divert from the motorway before arriving about an hour late,no excuse in my opinion.The bus also calls at Birmingham on outwar and return journey.Im not sure why,no one gets on,no one alights.This just adds time on the journey.The bunks are narrow,claustrophobic and downright uncomfortable,the pillow supplied must come from a dolls house,I didn't know you could buy them so small… Read Full Review

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“Rubbish company”

Written on: 31/08/2014 by jackmorrison (1 review written)

I've traveled with megabus recently and i had 2 bags, i've was asked if i had any frozen food in it, but i didn't know that my wife added some on the bags, so i said no. One of the staff found some in my bag and accused me of lying and threatened of me leaving part way. i ended up throwing it away even though it was sealed just to stay on the bus. so this is the worse company I travelled ever. i don't advise anyone to travel with them again. the staff are rude and unhelpful… Read Full Review

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“Quite Inconsiderate with food onboard”

Written on: 31/08/2014 by Sincere31 (1 review written)

I travelled with my family with 9 yr old and 16 yr olds.... we were not allowed to take the burger king onboard and asked us to put it in the compartment with the suitcases... I found it quite inconsiderate for 6 hours journey from London to Carmarthen... Quite inhumane especially to my kids that was left starving all throughout the journey.... Travelling from 5.30 pm til 11.10 pm with nothing to eat at all is so Inhumane... plus the fact that it did not stop to any services at all just for us… Read Full Review

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“The bus departed leaving me at the service station”

Written on: 27/08/2014 by hhBlair172 (1 review written)

What joy, the mega bus had an unscheduled stop at the Stensham service station , allowed the passengers off the bus, refulled the bus and then promptly drove off leaving yours truly to explore the hidden delights of Stensham ( there are few) I was under the impression that the driver had a duty of care to its passengers but this appears not to be the case. I suggest that if you do select the mega bus as your transport choice then proceed with caution… Read Full Review

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