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“2.5 hours late - AGAIN!”

Written on: 20/11/2014 by BristolReviewer (1 review written)

We have used Megabus just three times in 10 weeks - Birmingham to Bristol. The first time the bus was 30 mins late - so not too bad. The second time, it was 2 hours late - heavy traffic allegedly. And now tonight - 2.5 hours late - the bus hadn't even left Manchester at the time that it was supposed to arrive into Birmingham. We couldn't get a refund and were told that it was risky to leave for 2.5 hours - so we were stuck. Worst of all, we were told that the tickets were cheap so that is… Read Full Review

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“Such a pity, as I usually have a pleasant experience ”

Written on: 05/11/2014

I am utterly appalled with the service I received on the 31st of October! My bus was not only an HOUR late but when I questioned a driver for another Megabus service for some help, he met me with unnecessary sarcasm and a general aggressive attitude. Myself and the other 25+ passengers tried calling customer services with no luck as the lines were disengaged. When the driver for my service FINALLY arrived myself and other passengers were met with a total disregard or concern for inconvenience… Read Full Review

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“Megabus Manchester - London - 30/09/14”

Written on: 03/11/2014 by Lynn70 (1 review written)

This was the first time I had used a bus service to get to London but with having to go to London so often and the price for the train ridiculously high I thought I would try Megabus "how bad could it be?" Well I booked the 08.40 from Manchester Shudehill to London Victoria as my daughter had her University open day at Central St Martins at 3pm and this bus according to the "timetable" arrived in London at 1.30pm (perfect). Well on arriving at Shudehill we were told that the bus was running… Read Full Review

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“Not happy”

Written on: 03/11/2014 by Conway397 (1 review written)

I've traveled on megabus twice in a last few days, well what an experience. One hour delay from London and last night 90 min from bristol, thank god for national express, lovely driver took me back for free. I won't go near megabus again… Read Full Review

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“missed bus”

Written on: 31/10/2014 by hollyb (1 review written)

Knowing I was going to miss 15.40 bus from glasgow to aberdeen I phoned helpdesk...was informed I should be able to catch next bus at 16.20...thought it was just matter of letting driver know the situation....not as simple..!!!...I had to find the controller for permission ...by the time i found him it had left half empty ...the next bus was filling up and said controller wasnt sounding hopefull but customer service guy spoke to him so we made it .....thank you to him ..I feel the service at… Read Full Review

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“Megabus Gold London-Aberdeen Sleeper service”

Written on: 20/10/2014 by jjMcNulty1977 (1 review written)

Clean beds, toilet and bus departed/arrived on time - only good thing about this journey but service was not very good. The double-decker bus appeared to only be filled up to 75% capacity yet had not been set up so that early or on-time passengers got first choice of best bunk beds. On the journey I could see many double bunk beds empty with single passengers sleeping on the bunk bed on top. Passengers were just forcefully allocated any bunk by the on duty staff member who was just not… Read Full Review

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“read the contract ”

Written on: 03/10/2014 by Sherlyne261 (1 review written)

I went from Detroit mi to Chicago Illinois the driver of our bus was late. we all missed the bus going to Atlanta I called to ask to be put on the next bus due to the driver being late I was told I have to purchase a new ticket because I should have read the contract if the driver is late and the customer has not allowed 2 hours between departure and arrival times the customer is responsible. a couple of problems with this they don't offer a trip with two hour wait between more like 9 hours and… Read Full Review

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“the worst service from the very begining to the very end”

Written on: 20/09/2014 by Gunn264 (1 review written)

It was hard to buy a ticket on line, the attempt to buy by the phone led to 34 different call. The representatives were awful. You have to wait for an hour (by their law) to get conformation, if you purchase on line ! Horrible coordination of service and conversational skills of the representatives.The conformation of purchase never came. I ended up buying from another company… Read Full Review

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Tonyrisca's Comment

Written on: 01/10/2014

I would like to draw your attention regarding a serious inhuman incident. I can say without any hesitation it was the worst customer service experience I have witnessed in my life.

Today on 1st October 2014, I was travelling from Newport to Bristol (6:40 am Newport service to Bristol). I was at the stop around 6:25 am and coach came on time as well around 6:30am.

Around 6:35 a young lady came to the see the driver (he was standing next to the luggage storage chatting with one of another passenger/colleague).

The young lady told the driver that his family (brother his wife and 2 young children, were at the wrong stop and they are coming at this stop.) At this point your driver went mental he start shouting at her loudly (telling her that’s not his problem and he will leave at 6:40) and after 30 sec it turned into to humiliation (and kept yelling at her , for no reason at all). She was very apologetic and upset with his behaviour and told him they didn’t knew about the stop. The driver didn’t accepted her apology and excuse and kept humiliating her (if she has done something terrible wrong). The driver kept saying that He will not wait a single sec if they are not here. Now I can understand this but he could have told her in a nicer way. But he publically humiliated that young lady she ended up in tears.
She left crying and went out of the site after 2 minutes of that her family turned up and it was nearly 5:40am. The young man had a pram and his young children were with him however his wife was walking towards the coach with a bag. The driver at this point was inside the coach and won’t let him inside and kept shouting at him to get off the coach. His wife was about 20 sec away from coach as she was coming from front and could be seen.

The young man bagged him to wait for 20 sec but driver closed the door and drove off as he said he can’t wait.

Coach was at Bristol 7:20am. The driver came out and spoke with the people (waiting outside) very nicely. In fact he was telling them the coach (gold) is delayed and he will take some passenger into his (this) coach. I asked him what time this coach should be leaving he said 7:30am. He was still there at 7:35am (5mins over the coach depart time) as he was loading more passengers.
Now I asked for his name he refused to give me his name also I (in front of everybody) asked him to explain what he has done to the lady plus her family at Newport. The shameless driver kept quiet and told me it’s his company policy. I asked publically shouting at your passenger is your company policy? He showed no emotions at all.

I also asked him why he didn't waited One minute for that lady at Newport and here in Bristol you are 5 mins over and still outside taking passenger for the coach which is/will be delayed.
I asked him why did he shouted at her and made her family including two very young children at Newport .I didn't get any explanation?

The point is the Lady at Newport was clearly a Muslim by faith and she was wearing the Head scarf. I can understand why he was shouting at her and her family.

By profession I am a trainee lawyer and faith a devoted Christian. I've said to him he showed no courtesy to her at all and it was need less to shout at her and also how can he justify leaving them at Newport (with two young children) and waiting here for 5 minutes and more.

Not only this I have recorded/videoed the whole incident at Newport and Bristol. I felt really bad and uncomfortable with few other passengers in the coach that first thing in the morning you will see and experience some think like this. No body deserve this.

I have showed the video to all my colleague here at work and will be posting that on social media so you as a company and that he will be exposed. I have attached his picture for your reference.
I will be sending this of transport secretary office, other public offices including the local newspapers and every single public forum including the incident video.

I don’t expect anything from you as a company as I have seen enough. However If I were you (with a tiny drop of humanity inside me) I’ll contact that person/family and apologise.

For the driver I’ll keep posting his video so that he get a well know recognition around the UK and globe and his family ,friends and colleagues can see what kind of human being he is.

Thanks

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“3 hours in a smelly toilet”

Written on: 20/09/2014 by kbCox94 (1 review written)

What an unpleasant experience. Travelling from Cheltenham to London on the couch stinking like a dirty toilet. This is not a first time megabus. I think I prefere to pay a few pounds more and travel with clean and more comfortable national express… Read Full Review

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“Permanently late”

Written on: 03/09/2014 by zgHolmes64 (1 review written)

I have used the s35 glasgow -cardiff service 7/8 times,every time the bus departs at least 30 mins late,seems to divert from the motorway before arriving about an hour late,no excuse in my opinion.The bus also calls at Birmingham on outwar and return journey.Im not sure why,no one gets on,no one alights.This just adds time on the journey.The bunks are narrow,claustrophobic and downright uncomfortable,the pillow supplied must come from a dolls house,I didn't know you could buy them so small… Read Full Review

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“Rubbish company”

Written on: 31/08/2014 by jackmorrison (1 review written)

I've traveled with megabus recently and i had 2 bags, i've was asked if i had any frozen food in it, but i didn't know that my wife added some on the bags, so i said no. One of the staff found some in my bag and accused me of lying and threatened of me leaving part way. i ended up throwing it away even though it was sealed just to stay on the bus. so this is the worse company I travelled ever. i don't advise anyone to travel with them again. the staff are rude and unhelpful… Read Full Review

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“Quite Inconsiderate with food onboard”

Written on: 31/08/2014 by Sincere31 (1 review written)

I travelled with my family with 9 yr old and 16 yr olds.... we were not allowed to take the burger king onboard and asked us to put it in the compartment with the suitcases... I found it quite inconsiderate for 6 hours journey from London to Carmarthen... Quite inhumane especially to my kids that was left starving all throughout the journey.... Travelling from 5.30 pm til 11.10 pm with nothing to eat at all is so Inhumane... plus the fact that it did not stop to any services at all just for us… Read Full Review

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“The bus departed leaving me at the service station”

Written on: 27/08/2014 by hhBlair172 (1 review written)

What joy, the mega bus had an unscheduled stop at the Stensham service station , allowed the passengers off the bus, refulled the bus and then promptly drove off leaving yours truly to explore the hidden delights of Stensham ( there are few) I was under the impression that the driver had a duty of care to its passengers but this appears not to be the case. I suggest that if you do select the mega bus as your transport choice then proceed with caution… Read Full Review

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“Toilet Trouble”

Written on: 27/08/2014 by Donnelly1961 (1 review written)

Me, my partner and son were traveling from Swansea to London Victoria, 23/08/2014. The bus was comfortable, but not much leg room. The problem was the toilet, it was blocked with paper and excrement. Obviously this had not been checked by the driver prior to commencement of his journey. Thought this would be standard SOP. Passengers either had to wait until the end of the journey or suffer the indignity of using the worse toilet in megabus land. On long journeys it's the little things that… Read Full Review

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“45 minutes late, rude driver, worst travel i had with...”

Written on: 24/08/2014 by JocelynnSharp234 (1 review written)

I'm travelling to aberdeen from london megabus gold and the worst travel that i experienced. It was 45 minutes late and the driver told me not to travel if i put my small extra bag beside me. And insisted to put the bag in the luggage area even if i told him that i have stuff that are fragile, very rude driver no consideration at all.. And now megabus gold fare is so expensive now. I'd rather recommend to fly which is cheaper now than the bus with driver with bad behaviour… Read Full Review

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“ GET OFF 'MY' BUS SAYS FEMALE DRIVER to fam w eld mom...”

Written on: 22/08/2014 by sjones1737 (1 review written)

I can definitely agree with this review. My family and I had a horrific experience last night (8/20/2014) in Memphis TN heading to Atlanta. We arrived on time and had given the luggage to the male employee that was assisting with loading all the luggage. My sister was stopped by the female driver's 'partner', as my sister was about to proceed to the entrance of the bus. The female driver's female 'partner', very firmly told my sister that she cannot take the very small size carry-on luggage… Read Full Review

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“Worst Bus Ride Ever!!!”

Written on: 21/08/2014

I recently used MegaBus to go from Atlanta, Ga. to Orlando, Fl. On my trip to Florida the bus's air conditioner was not working properly, and it was full to capacity. Also, the Wi-Fi worked off and on. The seats were very uncomfortable. My return trip was worse. Leaving Orlando, in July, the bus was full to capacity again. This time the air conditioner was not working. It was 90 degrees outside, and felt like 110 degrees inside the bus. It started raining outside, and the bus started… Read Full Review

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“Brilliant way to travel !”

Written on: 16/08/2014 by lylaweames (1 review written)

I recently travelled from Pembrock Dock to London Victoria. I must say I was very impressed with the service. The bus was modern, clean and comfortable. I definitely will be using mega bus in the future. I have recommended mega bus to friends and people I have met on my travels. Brilliant service and very good value for money… Read Full Review

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“Megabus to cardiff”

Written on: 16/08/2014 by Baldwin1963 (1 review written)

I have never experienced such a bad smell on public transport . After arriving late 45 minutes I got on the megabus' the smell was like dirty toilets it was disgusting.i had to sit for the hours journey feeling sick never again will not recommend… Read Full Review

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Leoclive's Comment

Written on: 07/10/2014

I'm experiencing the same things now, I have booked a 8:30 am going to Bristol, it's been an hour late. And now I can see the bus is waiting outside, empty, no staff doing anything, just waiting...... First time useing megabus, probably it becomes the last time

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“Dont waste your money”

Written on: 16/08/2014 by Warner427 (1 review written)

You can't get a refund. money wasted. I wanted to change my bus ticket to another date and they're website was down, I called and they said I could do it when it was working again but then when I emailed them later they acted like they didn't know what I was talking about. I have proof of everything and I still can't change it. Never will I ride with Megabus again, Liars… Read Full Review

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