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Written on: 23/09/2011
The first time I used Megabus was a trip from Preston to London on 6th Sept. 2011. Firstly there are no seat reservations so my partner and I had to sit seats apart as the coach was already 3/4 full of (mainly) students sprawled across two seats and they weren't for moving. The bus stank as most of the said students had removed their shoes. Loud music could also be heard from various positions on the bus. It was hot, very very hot on that bus. The seating situation improved when the bus stopped… Read Full ReviewVisit megabus.com
Written on: 16/09/2011
I'm am very disappointed with Megabus's rebooking policy. You cannot rebook any trip within 24 hours of that departure which means you are just out of the money you spent on the ticket. That means that mega bus gets the fare for 3 tickets instead of 1 original - (1) the ticket they will not let you rebook, (2) the new ticket that you need, (3) the ticket for the person on standby (usually just $20 cash) that fills the open seat on the your original trip. Keep this in mind and go with Bolt… Read Full ReviewVisit megabus.com
Written on: 26/06/2011
I have never been to London and I made sure before I left that everything was scheduled to the minute. I arrived at the coach station 15 minutes early, as advised and boarded my coach to London. The driver was a cheerful fellow and the Coach itself was clean and smelt quite pleasant, it was fairly empty to my surprise so I had plenty of space and I was fairly comfortable. Headphones in, wake up 4 hours later. Thank-you MegaBus. :)… Read Full ReviewVisit megabus.com
Written on: 20/06/2011 by chulabomb (1 review written)
I booked with Megabus for trip from London to Burnley on 14th June 2011. I always arrive at least an hour early for anything, and this was no exception. On my booking it just stated 'St Pancras', so I had assumed that our coach would be at the coach station. Alas, after lugging ourselves across the HUGE station, we were told by two coach drivers that Megabus never stopped there and that we must have been mistaken. After checking my reservation several times and asking 5 different members of… Read Full ReviewVisit megabus.com
Written on: 14/04/2011
Out of pure necessity, I travel regularly on the Megabus between Aberdeen and Edinburgh. Up until very recently, I thought I was using Megabus out of choice on account of the cheap price. However, having recently had to book at the station and being charged £26.50, and already condidering £14 if booked online as 'mot that cheap', I thought I would look into alternatives, particularly as my last journey from Dundee was the third in as many months in a bus which, from front to back, stank of a… Read Full ReviewVisit megabus.com
Written on: 07/04/2011
The bus came swiftly on time to Victoria coach station in London. We then set of exactly on time (i recommend getting a window seat it is easier to sleep)I got the over night bus all the way up to Dundee in Scotland which stops at Birmingham, Preston and Glasgow I'm not sure if there are any more as these were the only ones I were awake for. Their was not a single problem on megbus's part that I could fault on that first trip except the people on the bus one was talking extremely loud in a… Read Full ReviewVisit megabus.com
Written on: 02/03/2011
Alright maybe it can be from time to time a little bit late but come on! I got a return journey from London to Leeds for under £5 everytime i use megabus whereas compared to national express i have to pay £10+ with the train being 8 times the national express price at £80... it saves me a lot of money per year and is just as comfortable as national express, i travel up to Leeds once every 2 weeks by megabus so I am aware of the lateness of megabus, hence the 4 star rating.
But please if you… Read Full Review
Written on: 21/01/2011
Coach departed 40 mins late on the way there, 30 mins late on way back.
The departure coach smelled of urine, we were swapped to another coach 20 minutes later, (to their credit), Things were all going fine for the next hour until the coach started having mechanical difficulties (it took the driver ages to get the coach working again. Megabus did not send out repair crews), We then swapped to another coach that got us in to Victoria 1 hour and 40 mins late.
Nothing significant happened on… Read Full Review
Written on: 15/01/2011 by ramachar (1 review written)
I was trying to book on line in the middle of night on Sunday.The system took the money BUT NO Ticket! They gave number to contact which does not work and their complaint email for citilink is bouncing back from last week. I had to ring again today paying 10P per minute to get refund and go through long list of items to get to correct division at my cost. I had to book in National express immediately to catch another bus to London… Read Full ReviewVisit megabus.com
Written on: 12/01/2011
Have used this company twice. First time was from Edinburgh to Perth Bus Station return. Cost was cheap enough at the time, although the driver was extremely grumpy and bad mannered. He was busy having a conversation with a fellow colleague from another bus, and I was made to feel like an intruder for butting in. Checked their prices this morning to find that a round trip by train leaving and returning at the same times today, would cost me nearly twice as much as the equivelant train service… Read Full ReviewVisit megabus.com
Written on: 06/01/2011
Booked megabus on 19th Nov 2010 to go to London on New Years Eve. Received confirmation email showing pick up point in Newport, Gwent. Waited on 31st Dec until 10am (pick up time was 9.45am) then rang them to be told pick up point had been changed. I explained that me confirmation stated this pick up point, at which point I was told that the pick up point had been changed for some months and that I would have to complain in writing. So I was left with no alternative to then purchase a train… Read Full ReviewVisit megabus.com
Written on: 05/01/2011
Yes, the service is cheap, but you either get a brilliant service where the driver would be very helpful or you get a rubbish service where you wish you took that city link service which would cost you more. After all, if you live on a fairly low budget, you will choose the cheapest one. Their website seems never work, no joke - but could it be just my bad luck that every time I go in there, the website is "currently undergoing maintenance"?… Read Full ReviewVisit megabus.com
Written on: 24/12/2010
Mega Bus: Megash**..
Rubbish service. Once I waited in the car next to bus stop (2 meters away) and the driver pulled in then out of the stop without stopping for even a second. Even though they have a paper with all the bookings, must know if theres a passenger from a stop or not..Never mind, I have been sending them complaints for 2 months now but they never managed to react to my letters..
Secondly, I was coming back from Birmingham to Bristol and the bus was 1 hour late! No one knew… Read Full Review
Written on: 21/12/2010
I have been trying practicly all the time by phone and email
and can't get a reply we had tickets for Sunday 19th Dec and could not get to Aberdeen due to adverse weaher conditions ans want to knwo if I can use my rickets at a later date but cannot get to speak to anybody don't think this good customer relations tickets cost £24.00 pounds alot of money especially when it was out with people.s control
Mrs W… Read Full Review
Written on: 04/12/2010
This is a really cheap service, I had trouble seeing how they make a profit.I Paid £18 to london from cardiff each way for three people, thats £6 each!It was in the recent bad snow so i was afraid they wouldn't pick us up.Phoned customer service who where always pleasant as i constantly phoned them for reasurance that the bus would run and never lost patience with me.Bus was 15 minutes late but how can you complain in this bad weather?loads of room,warm,pleasant driver.From london to cardiff… Read Full ReviewVisit megabus.com
Written on: 23/11/2010
Used Megabus for trip to NYC.. Bus was supposed to leave Buffalo airport at midnight- was 1 1/2 hours late.. driver never apologized or offered any explainations..bus was jam packed full- there were only 2 seats left & not together but we found a young college kid who was nice enough to move so my boyfriend and I could sit together.The seats were hard and uncomfortable and there was no leg room.The windows rattled on every bump and the driver hit the rumble strips on the side of the road 3… Read Full ReviewVisit megabus.com
Written on: 23/11/2010
Mrga Busline is a terrible company to do business with. My sister-in-law made reservations night before and woke up sick next morning, all she wanted was a credit not any refund. They absolutley refused. Major airlines do not even treat you like that! Don't use them for principal please… Read Full ReviewVisit megabus.com
Written on: 22/11/2010
took my money for booking but never gave me a code for train fair, the email and phonenumber for the company didnt work. totally rubbish! the few times i did use them was bad enough now i am fighting to get my money back. thanks mega bus… Read Full ReviewVisit megabus.com
Written on: 15/11/2010
Although i have used the Megabus service a few times and it has been reliable the majority of time, however it was once 30 mintutes late from the pickup point in liverpool at 9:15pm depature time, however this was forgiven as it was the first time it had arrived late. I was due to catch the megabus from liverpool to coventry 4 weeks ago my departure time was again 9:15pm, i arrived at the pick up point excatly 23 minutes early to allow plenty of time. 2 hours later after waiting in the rain, i… Read Full ReviewVisit megabus.com
Written on: 15/11/2010
Booked tickes online for the Bristol - Manchester route 7 WEEKS IN ADVANCED !
I read some reviews and was bit apprehensve , but gave benifit of doubt. After arriving at Bristol driver boarded everyone except me and friend,told me the bus was full and that my ticket " was not real"i got him to ring the office ( who NEVER answer the phones and are dam right rude) who told me my ticket was invalid and that i would have to make my own way to Manchester. THE BUS LEFT ME AND MY FRIEND ON THE SIDE OF… Read Full Review
As rated by our community of reviewers
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