This attraction has everything for a great day out. Beautiful setting, animals ( if you are lucky enough to see them all), fun rides within the adventure theme park area...Of course you must pay for all these fun quite a bit. Being there for the sixth times, I still believed it is a good value for money-until today. For the first time I have experienced a huge fall in the quality of staff. I gave up on politeness after being in the park for about an hour, but by the end of the day I was absolutely furious. We have met rude, poorly prepared even arrogant staff too many times within about 5 hors. It is obvious: the training they have received did not exceed the minimum required level. When prices are going up everywhere, we, the costumers could expect at least some qualities. My conclusion at the end of the day was: Because of the nature of the attraction, we can ironicly state, that there are two group of staff in here: animals and humans. To me today the animals were the winners.

Thought it was poor value for what we paid .not enough animals .rides were expensive .wouldnt go again

We just came back today on 8 Aug 2015. Its busy as you expected on a sat. We got a leaflet suggest go through the drive through after 3pm. So we decided to follow the advise and walk around the park first. Its all ok in the park but the sea lion show at 1.30pm were so full that we couldnt find a seat. the next show is 3.30pm. as far as i could tell the show lasted 15-20mins. We then proceed to do the drive through at 2pm. We sat in car for 1.5hr and we saw 2 rhinos, some deers, 1 white tiger and 1 female lion. Let me say it again we were in there for 1.5hr. We reckon we saw more gates than animals. After one hr, one car waved down a park ranger and see if they could get out. Very quickly a convoy of cars to get out using the short cut was formed.

basically i am writing this as they haven't had the decency to contact me regarding the written complaint i put in at the end of the visit. i can only assume that the people who rate this place highly have never been to a safari park before. there are so many gates to get through which are totally unnecessary as the animals are kept in cages or behind electric fences (i'm presuming there were animals as the grass was so long we could only see the tips of their ears). when we finally got to the car park the toilets were awful and nothing showed us where the rest of the park was located. after asking someone we finally found our way in. my daughter is in a wheelchair and this park is most definitely NOT wheelchair friendly, she is an active user and good at pushing herself but the slope in and out of the main area is so steep it took her pushing herself and her dad pushing the back of the chair to finally get to the top. the paths are all broken or loose stones so really dangerous. the whole park is very tired looking and any staff we spoke to were short and unhelpful. the animals in the lemur forest where cowering in the corner and the goats were very depressed looking and didn't want to come near anyone or eat the food and i have never met a goat that doesn't want to eat. all in all a very upsetting experience and a total waste of money

The rides were so short and my mates down the west end would not like them as they like the big ones like at Thorpe park so if you want rides go down Thomas land.

My mum and I went for my birthday and had the best day. It was horrible weather but the staff were super friendly and helpful. Staff really went out of their way to make it a special day, thoroughly impressed! Also, must say the staff  in the entrance shops for being an absolute star!

As we live locally we in the past have visited the safari park many times. In the past we may have been a few times in one year and so as you can see we are regular visitors. However I have to be honest and say that the park is getting very old a tatty and really needs some money spent on it to bring it more up to date. Most of the rides were there 20 years ago when I was young! No locks on toilet doors and doors coming off paint peeling etc Overall just generally a bit tatty. Food is pretty terrible and overpriced; I would always recommend you take a pack lunch! The free return ticket is a Joke, in the past we have used ours after school on nice evenings perhaps for a drive round the safari or a quick go on the rides before they close however they have stopped you doing this as you cannot use it after 3pm. I would have thought that if you are open surely you want to get people in the door; I understand that you might not want people going in for free on special event nights but generally they do not start until 5.30! The main bonus of the park is that generally most times I have been it has been that quiet that the queue for the rides are not very long (probably due to it being expensive and generally tatty) generally the staff operating them are rude or miserable. I would imagine if it continues in this downward spiral it will be shut in a few years. Overall View Positives - Overall animal range good. Queue for rides short. Negatives - Expensive when buying entrance and wrist bands for what you get, generally very tatty, Food is bad, Staff rude, Free return ticket useless. No queue management around reserves can be stuck for hours Would recommend rides for ages 4 - 11 Would recommend Alton towers, Drayton manor, LongLeat, Lego land, pepper pig world Thorpe park, Black country museum before WMSP.

Perhaps renaming the park to the " west midlands gateway to he'll park" would be a more suitable title. The animal park is absolutely hellish, during the drive round you encounter the best selection of utter tools that Kidderminster has to offer, people who block both lanes at the top of a hill So you sit there on a 45 degree incline while Barry and the rest of his shellsuit wearing family sit there in their clapped out ford grenada ghia, throwing sandwiches at the most depressed, mangy, flea bitten animals you have ever seen. When you finally get to move, you and 20 other cars have a game of hillstart roulette because the bell end behind you has parked half an inch from your rear bumper and the slightest roll back causes a multiple car sandwich. In addition, you get high from the cloud of exhaust fumes and smell of burning clutches as people with apparently no driving ability stop start and fail miserably to pull away. Frankly they should built an ATS clutch and gearbox centre half way round, they would make a killing. Then there's the total fist in his Toyota rav 4 who thinks he's ray mears and drives around the side of you So you can't see anything except his overfed kids gawping out of the window while his wobbling sweaty wife who looks like a pig wearing jewellery, pours a steady stream of chocolate into their mouths. To be honest, the 5 million quid you have to pay to get in is enough to make you want to shout at everyone else on the park just so your own kids see every blade of grass to make it worthwhile. I remember going there as a kid and it was £3:95, and the animals looked happy, it was exiting and the rides all worked. Moving on to the actual park itself; God almighty! Imagine sitting in your pants in a river on a January morning eating a lard sandwich, it's pretty much as exiting as that, rude, miserable staff, (except Beth who sells the balloons, she was lovely and made us laugh). There are two seals in a a tank about the size of a wheel barrow, a dark room that smells Like some kind of corpse which is apparently full of bats but they seem to have missed the fact that it's so dark you can't see the stinky little things, a seal show where the Chavily named "Callum" the seal waves his flipper while the trainer speaks So fast in such a mOnotone voice that you never really understand her and more stuffed penguin toys than you can shake a stick at. The wrist bands are about the closest thing to being mugged that you can get, £11! so your effectively paying £25 for entry and the privilege of going on one decent ride. Those rides for the record are the rustiest, shakiest death machines you could ever go on, coupled with the fact that nothing inside the main gate has seen a cleaning product for years, it ruins your day entirely. Also, if you aren't fond of loud, raucous gypsies, don't go, the place seemed to be full of fat skin heads wearing more cheap gold than mr T and vests with gravy down the front, With wives/sisters/cousins that have so much makeup and cheap jewellery on they look like a cross between a Thai lady boy and a collinder. Apparently that's just Kidderminster? To summarise, don't go, you will get home feeling like you have been sat in a 25 mile tailback on the M6 and spent the day walking round chav kingdom. If you really have to spend the day in the midlands worst towns, Go to Dudley zoo, the blackcountry museum or a nice natural trust place, don't waste your money on the safari park, it's total and utter rubbish, no matter how exiting the adverts look.

We visited West Midland Safari Park on the 19th of September as an extended family (managed to get 4 generations in one trip!). Was quite worried in case gramps couldn't cope or the little ones would get bored, but we were pleasantly surprised by the range of activities that they had on offer.

The big animal drive through section had some amazing animals on view, all which looked more than happy living in their large paddocks. What a change to trying to see animals through the bars like the olden day zoos!
The whole family enjoyed how close the animals were - it is not everywhere where a giraffe looks in at you through the sunroof! The ability to choose a short cut was a great help too with the little ones already fed up of the car.

The walk through area had loads going on including a sea lion show that the kids loved, and talks and animal encounters galore. Our littlest, Charlie was really taken by a black chinchilla he got to see - (unfortunately for us though I think chinchilla is going to be the new in word on the x-mas list!)

We also stumbled across an animal phobia class, where visitors could meet an animal they were scared of. The teacher had a tarantula in her hand, and even my hubby who ended up holding it at the end. This was a lovely added touch, and surprisingly was free!

The amusement area had rides that were suitable for all the ages and nicely rounded the day off. I am just glad I decided to put on a coat before going on the white water rafting.

Overall, it was a lovely day and we look forward to going back soon. Staff were friendly and helpful, and the ability to borrow a wheelchair for gramps was much appreciated!

Hats off to West Midland Safari Park. It is not often nowadays that a whole family can enjoy a day out and be given a ticket to return again for free later in the year!

Looking forward to seeing what they have to offer when we go back before Christmas - hopefully Santa will be in town!

i would recommend the park to a friend if they are rich, its ridiculous how you pay £44.00 to get in the park, then have to pay to get in the theme park. we didnt get our value for money as my parents wouldnt pay to get in the theme park so we went round the safari then walked to the theme park area and went on the train back to the car park. it would be good if the price you pay was for the safari and the theme park.

WE WENT TODAY AUGUST THE 2ND,WHAT A GREAT PLACE,WE CHANGED £10 WORTH OF TESCO VOUCHERS,SO THATS ALL IT COST US TO GET IN,WE DID BUY FOOD FOR £3.WHICH WE REALLY ENJOYED FEEDING THE ANIMALS,MY DAUGHTER LOVED IT.WE ARRIVED AT TEN,IT WAS BUSY BUT NOT TO BAD.IT WAS JUST BRILLIANT,THE BEST DAY OUT WE HAVE HAD AS A FAMILY AND OUR FAUGHTER IS EIGHT THE NEXT DAY,WE THEN WENT TO THE PARK PART,WE BOUGHT A WRISTBAND FOR OUR DAUGHTER,WE WERE JUST HAPPY TO WATCH HER,SHE WENT ON LOADS,IT CAN BE PRICEY IFF YOU GOT 2 OR 3 KIDS BUT WE JUST GOT ONE,SHE GOT TO GO ON LOADS OF RIDES AND SOMETIMES SHE STAYED ON AND WENT ROUND AGAIN.THE ATTRACTIONS IN THE PARK WAS GOOD TO,THE SEA LION SHOW WAS GOOD AND THE BAT ENCLOSURE WAS SCARY.IFF YOU DIDNT WANT THE RIDES IT IS VERY REASONABLE,ESPECIALLY WITH A FREE RETURN VISIT,WHO GIVES YOU THAT THESE DAYS,THE ONLY DRAWBACK IS THE GIFT SHOP,THE PRICES WERE SO HIGH WHICH SPOILS THE END OF THE DAY A LITTLE,OTHERWISE 10 OUT OF 10

I went here before when the children were younger and really enjoyed the safari park, I went on friday 16th april 2010 for the 2nd time and I will never go again, I took my family there for a day out it cost me £44.00 for two adults and two chilren to get in, which wasn't to bad, but after driving threw the safari which wasn't very good, we took are children inside to go to the theme park side, which they were really excited about, we then found out that we also had to pay for wrist bands so they could go on the rides which would cost for a family, another £43.00 I thought that it was a total rip off. I thought the £44.00 was for everything not just to see the animals which really there wasn't many. In the end I had to tell my children that I couldn't pay another £43.00 on top of the £44.00 I had already paid, my kids were gutted and I was angry that I had to let my children down. As far as I concerned this place is just a money maker scheme and its not good value for families.

Had a VIP trip around the park. which was great fun. got to run with the white tiger and cheetahs, feed the giraffe, cheetahs and seal, pet a rhino and seal. It is well worth the money and a day il never forget.

On arrival i got a sense that it was going to be mega busy. The safari section looked like the M25.....so we decided to do the park bit first. The rides are pretty old but good fun all the same and not bad value but i've only one child. Can't comment on the food places as took a packed lunch. The animal section is great, sea lions, bat cave, reptile house - probably the best bit of the park. So far i'd be on 4 stars as i was really surprised how good it was, i even thought the queues would have eased for the safari section. How wrong can a man be, there are not many times i have lost the will to live at a leisure attraction......i did today. I was very dismissive of a sign that said 'short cut' to avoid lions, wolfs, white lions etc why miss the highlights of the park. Now i know the reason for the sign.....oh my god, somebody shoot me.....2.5 hours to drive probably 1 mile, the problem was pure weight of traffic. An absolute joke, no escape either. The main issue is the traffic light gates that control the traffic, add to that a busy half term and you really want to kill yourself. All i was waiting for was my 8 year old to say he needed the bathroom.

The park is great, i have to say it, a real surprise. Feeding the animals from the car is great fun, you can't even say its badly priced. However, will i go again in the holidays/weekends......not on your nelly.....i'd sooner stick needles in my eyes - which means i'm not likely to visit. They need a different system as the current one clearly doesn't work. You can't even say lets get out of here i've had enough, you are as caged as the animals are.

A good effort of a park that is clearly poorly managed. Shame.