Reviews for Abbey Current Account Reviews

MelissaB's review has yet to be rated - Be the first!
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I never had to call customer services often in the past, I had to a few weeks ago and was shocked at the difference of quality of service you get now compared to what it used to be a few years ago.
When the online banking website was experiencing some difficulties a few weeks ago, I have called the ...

Blondetotty's review has yet to be rated - Be the first!
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I was with Abbey for about 8 years before they were taken over by Santander the Spanish Bank, then everything started to go downhill. I hate their call centres. You're not sure which country you will end up in, and the foreign staff all use English names, which is a personal pet hate. The charges ...

roseandrew's review has yet to be rated - Be the first!
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Myself and my partner recently applied for a loan. We received no response for 2 weeks, so I gave them a ring, to which they replied an answer would follow shortly. No answer; so another call, and there were problems with our address. That was resolved, but no idea as to why the application was sti ...

louise4's review has yet to be rated - Be the first!
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I've been a customer of Abbey in its various forms for nearly 30 years, and until 2 years ago, I had never experienced any problems.

Abbey managed to set up and activate a standing order on my account two years after the date I had actually requested it to start, and after I had ended up paying ...

hottuna23's review has yet to be rated - Be the first!
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When my partner and I first joined the bank in 2001 we were very impressed, our mortgage advisor was wonderful and very knowledgeable, and setting up our accounts (banking, savings and ISA) were done speedily and efficiently.

In 2003 we got married and moved home. Our mortgage advisor at the Abb ...

Reviewer100's review has yet to be rated - Be the first!
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If you like to pass the time of day ringing 0845 numbers and listening to "press one to talk to us about credit cards... two to talk to someone on the moon...." then Abbey is the account for you. If you collect paper for the local scouts group, then you won't even have to leave your home to collect ...

GMH's review has yet to be rated - Be the first!
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Abbey National are a complete waste of time as a bank. My salary of over 40K is regularly credited to the account, but they still mess me around. They are not worth your time of day. Their customer service is provided by people in the middle of the jungle on the bush Telegraph. I have since changed ...

pixieJen's review has yet to be rated - Be the first!
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Abbey National have been trouble since day one. I spent almost 2 months setting up my bank account, with phone calls and letters, and going into my local branch etc., and then finally I received my bank card, but it was the wrong one!! I rang them up four different times at their call centre in Indi ...

Moyes's review has yet to be rated - Be the first!
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We have had our joint account with the Abbey for about 17 years, and up until recently we have always found them to be helpful when asked, but over the last 2 years things seem to have changed. We moved our mortgage due to their inflexibility, even though we had been with them for 15 years, and now ...

On average, people found this review very helpful
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I have used Abbey National for nearly 20 years; for many products and accounts, but the service I have been receiving in the last 2 years has been disgusting. I have had monies transferred into wrong accounts (not my accounts) or not transferred at all in a couple of cases. What I must say is, that ...