Abbey Current Account Reviews
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edinah 7th Jul 2008
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My suspected my card has been compromised (identity theft?) and as you can imagine I'm a tad stressed about it. Did Abbey help? No.
I rang to ask about some unidentifiable transactions, the department said they would look in to it and "suggested" I stop my card, why is it a different dept I have to ...
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dalesop
12th Jun 2008 Reviewer rating:
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I've had nothing but problems trying to get a replacement card sent as my old one expired on 31 May. For some reason, someone within Abbey changed my address to one that I have never heard of, and my new card was sent there. Their call centres are shocking. I used to be so pleased with the service f ...
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Guest 28th Apr 2008
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I have nothing good to say about Abbey current account. I'm in the process of closing my accounts. Client service is awful. Too many automated messages. Waiting time too long. Too much passing to another dept. Also be passed from pillar to post and have to go through security for every new per ...
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Guest 20th Feb 2008
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I have had this account for a number of years but I have become exasperated by unkept promises of return phone calls. I am about to transfer to another bank's account.
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chog24 2nd Jan 2008
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I've had it with Abbey - after 11 years they've finally upset me enough that I'm voting with my feet. If you're thinking of joining them, my advice would be to think again.
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uzume69 27th Nov 2007
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I hate Abbey! I have been a customer for 20 years and watched the decline into this current mess they laughably call a "service". They have no idea which departments exist and I am sick of being told to "visit my local branch" when my account clearly states that I have moved abroad. I have been told ...
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johnwinney 10th Nov 2007
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A few years I moved my principle banking away from Abbey because they were not prepared to offer a bridging loan unless I took out a mortgage with them. The delays they caused in getting the bridging in place lost me the house I was after.
I am now shutting down my last Abbey account as I have move ...
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microgram 24th Oct 2007
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Up to now been fairly satisfied - but this has really made me think otherwise - could now consider changing banks.
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Gaz69 13th Sep 2007
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I've been with the Abbey for 10 years and I had a mortgage with them which they recommended a 5 year fixed rate and as soon as I took out the mortgage the interest rates fell BIG TIME. So i was paying well over £150 a month more than I should have. Ok fair enough these things happen, but occas ...
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acidsoup
24th Aug 2007 Reviewer rating:
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A generally poor building society, badly attempting banking services. It fails over and over again, please avoid.
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