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“Missleading advertisement!!”

Written on: 22/10/2012 by Dapiet8 (1 review written)

I have used them twice now and on both occations the pictures and ratings of the Hotels has been wrong. I booked a All inclusive 4 star holiday in Turkey and paid well over £400 but when arriving at the Hotel, I was horrified by the quality. The hotel manager said that the Hotel has always been 3 star and no 4. Ended up spending double than what I set asided due to horrible food and service at the hotel!! When complaining to last minute, I never got any responses!! I will never use them… Read Full Review

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“By the end You pay with your nerves”

Written on: 19/10/2012

Ridiculous service, cheap price, but once you book it and if they don't like something they just cancel your booking and to get your money back you have to wait 10 days!! Customer service is awful, they can't even tell you why your booking didn't pass their security checks, don't call back, spending money on a phone holding the line and etc. AWFUL… Read Full Review

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“10% Mark Up on the price you should pay!!”

Written on: 10/10/2012

ONLY A FOOL WOULD BOOK A HOLIDAY WITH LASTMINUTE .COM !! If you find a holiday you like on there, just go to Lowcost holidays .com , do the same search and hey presto! 10% Cheaper!! Lowcost holidays.com provide all their holidays to them, so they just put a mark up on there! Luckily this was pointed out to me before i booked and saved me a good amount! … Read Full Review

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“No help whatsoever!!!!”

Written on: 10/10/2012 by benjezza (1 review written)

This site is completely hopeless hwen it comes to customer service!!! want to make a change to my booking and have rung within 12 hours and they want to charge more to change my flight than what the actual flight costs??? WHAT A SCAM!!!… Read Full Review

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“Really terrible”

Written on: 08/10/2012

My wife and I tried separately to purchase tickets from Last Minute.ie/com. Tehy took money from her account but isued no tickets. We got onto the agent but he said transaction hadn't been completed and money would be returned in up to ten days. Transaction was completed our end because they too the money. I then tried using my card and , guess what, same thing. This happened 2 years ago too. I used to always use lastminute .com over the years. As far as i am concerned the service is now… Read Full Review

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“FANTASTIC VALUE”

Written on: 07/10/2012 by 2bears (1 review written)

LEFT IT UNTIL ABOUT 4 WEEKS BEFORE WE TOOK A FLIGHT TO BOSTON FROM HEATHROW. LOOKED AT LOADS OF HOTELS ON LINE,WANTED SOMETHING COMFORTABLE TO KICK OFF OUR START TO A 3 WEEK HOLIDAY IN NEW ENGLAND,NOT A "MAKE DO" FOR THE NIGHT BEFORE WE FLY. MOST HOTELS WE WOULD HAVE LIKED TO STAY IN WERE GETTING UP TO THE £200 MARK,STARTED TO WISH WE HAD BOOKED IT MUCH EARLIER AS IT MAY HAVE BEEN CHEAPER. THEN THOUGHT,LETS TRY LASTMINUTE.COM,NOT REALLY THOUGHT ABOUT DOING THAT. WE HAD BOOKED A WEST END… Read Full Review

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“Appalling service”

Written on: 29/09/2012

Rude scum Use another site Customer service appalling V unhelpful No way to run a company … Read Full Review

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“Flight only ”

Written on: 27/09/2012

I booked a flight to Amsterdam and can no longer go. I submitted two contact forms from there website a few days ago and did not receive an acknowledgement, or response. I did the same with KLM airline (who the flight was booked via) and immediately got an acknowledgment and response within 48 hours. Having called up lastminute.com they informed me that I cannot change the name on the booking and my only option is to change the travel date - which would cost me almost the same price of the… Read Full Review

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“Ripped off completly”

Written on: 24/09/2012

I phoned LM to book a holiday I had seen on their website, as there seemed to be a problem with the procedure with their website to be told that the holiday I was looking at had been sold. They then sold me a "4 star hotel" which is a sh*t hole for £1999.99. The lady on the phone assured me that the hotel had been refurbished a couple of years ago & was in demand. She said they would also throw in some free insurance (which we didn`t need) only to find that after the payment had gone through… Read Full Review

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“Never again ”

Written on: 23/09/2012

I booked a supposed "lovely countryside hotel close to Gatwick" lured in by the 75% discount and the blurb that the hotel doesn't want people to know it is offering such low prices, I went ahead, I then got the name which has terrible reviews on trip advisor 450+ terrible and 100+ poor out of total 700+. (too many problems to list) There is no way I would have booked this hotel if I had known the name and feel totally conned, Lastminute will not refund on top secret hotels (I wonder why?), in… Read Full Review

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Frances1948's Comment

Written on: 02/10/2012

I totally agree with the above review. I also booked in the Secret Hotels offer as I understood all the hotels would be 4* or 5* but when I booked the hotel it turned out to be a 3* and with the same description as in the above review. Despite countless emails and telephone calls LM will not admit that their advertisement is misleading so I am now reporting them to Trading Standards.

DO NOT BOOK WITH THIS COMPANY - THE CUSTOMER SERVICE IS NON EXISTENT!

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“Don't choose a Top Secret Deal”

Written on: 19/09/2012 by nikf (1 review written)

Whislt I am sure this is a perfectly acceptable website in general I would urge you not to book a "Top Secret" deal. Despite discussing the options in great detail with a customer advisor I have been left with a totally unsuitable hotel which I could have got cheaper elsewhere with full disclosure of details, and no option to cancell or change. I know, "more fool me" but they market it as something extra special and all you are getting is unpopular hotels, which you could get cheaper… Read Full Review

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“Appalling customer service!”

Written on: 11/09/2012 by lulu2002 (1 review written)

We booked a two night stay in a nice hotel in London for a special occasion; we booked this around 3pm on the Saturday to arrive later that day. The booking experience was a night mare from start to finish as the gentleman could not understand me even though I spoke clearly and spelt my name and address out on several occasions. It got to the point where he was asking me how to pronounce some words, sorry but I was trying to book a hotel not give someone a lesson in how to speak English… Read Full Review

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“Easy and convenient ”

Written on: 11/09/2012 by AngelaMcG (1 review written)

Found the site to be easy to navigate and found the perfect holiday in Budapest to celebrate our silver wedding. The only downside was that when booking you had to pay the full amount. We booked in January and didn't travel until August, would have preferred to have just paid a deposit but can't fault the system it worked great and we had not hiccups in our travels… Read Full Review

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“Charged twice on TWO occasions”

Written on: 09/09/2012

This summer I booked a hotel on lastminute. After my stay in the hotel, I was presented with a bill. I said that I thought I'd paid in advance, through lastminute, but the hotel insisted that no payment had been made and that it was normal procedure not to charge until departure. I took them at their word and paid. I subsequently discovered from my bank statement that I HAD been charged by lastminute - so I'd paid for my room twice. I raised this with them and eventually got a refund… Read Full Review

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“Don't use them”

Written on: 08/09/2012

I bought tickets for Leonard Cohen at the Hop Farm on 8 Septemberfrom Lastmimnute.com. The concert was cancelled on 23 August and moved to Wembley Arena -I didn't find this out until 1 September and called LM. they said they didn't know anything about the cancellation and couldn't get through to the promoters. I told them I didn't want tickets for Wembley Arena as I couldn't get there that day. On 3 September I got an email saying they were still looking into the matter. On Wednesday 5 Sept… Read Full Review

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“NEVER EVER”

Written on: 03/09/2012 by jambojet (1 review written)

I will never go back to your website to buy any sort of air tickets or holiday bookings, and also tell my family and friends not to use it… Read Full Review

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“Never again!”

Written on: 28/08/2012

Try to change a return flight date and was told I could only return on a Monday thru Thursday because I booked my flight on a Monday. Seriously??? Not to mention the accent was so strong I could only hear every other word. I will never use a third party website again. To many headaches, the representatives are rude and put you on hold for simple questions… Read Full Review

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“Good booking experience”

Written on: 25/08/2012

I have never used 'lastminute.com' before and was pleasantly surprised at the ease of booking our trip to Cyprus. The site was easy to use and we shall certainly recommend it to our family and friends amd alson use it again… Read Full Review

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“www.lastminute.com”

Written on: 24/08/2012

Lastminute.com is very easy to access and use. I`ve already booked flights and hotels with them and never have had any problems. Price are very competitive. I`m going to use this website in the future… Read Full Review

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“shocking experience”

Written on: 23/08/2012 by LauraPrzybek (1 review written)

We have been notified two days before our holiday - which I spent a considerable amount of time choosing that the hotel had overbooked and offered in my opinion a sub par alternative. On the original email informing us of this it stated that we were in our rights to get a refund for the accommodation part of the booking, and it says this is the case in the T&Cs, however calling them they claim this is not the case. The alternatives offered were only to the same price and as you can imagine… Read Full Review

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