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“Appalling customer service!”

Written on: 11/09/2012 by lulu2002 (1 review written)

We booked a two night stay in a nice hotel in London for a special occasion; we booked this around 3pm on the Saturday to arrive later that day. The booking experience was a night mare from start to finish as the gentleman could not understand me even though I spoke clearly and spelt my name and address out on several occasions. It got to the point where he was asking me how to pronounce some words, sorry but I was trying to book a hotel not give someone a lesson in how to speak English… Read Full Review

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“Easy and convenient ”

Written on: 11/09/2012 by AngelaMcG (1 review written)

Found the site to be easy to navigate and found the perfect holiday in Budapest to celebrate our silver wedding. The only downside was that when booking you had to pay the full amount. We booked in January and didn't travel until August, would have preferred to have just paid a deposit but can't fault the system it worked great and we had not hiccups in our travels… Read Full Review

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“Charged twice on TWO occasions”

Written on: 09/09/2012

This summer I booked a hotel on lastminute. After my stay in the hotel, I was presented with a bill. I said that I thought I'd paid in advance, through lastminute, but the hotel insisted that no payment had been made and that it was normal procedure not to charge until departure. I took them at their word and paid. I subsequently discovered from my bank statement that I HAD been charged by lastminute - so I'd paid for my room twice. I raised this with them and eventually got a refund… Read Full Review

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“Don't use them”

Written on: 08/09/2012

I bought tickets for Leonard Cohen at the Hop Farm on 8 Septemberfrom Lastmimnute.com. The concert was cancelled on 23 August and moved to Wembley Arena -I didn't find this out until 1 September and called LM. they said they didn't know anything about the cancellation and couldn't get through to the promoters. I told them I didn't want tickets for Wembley Arena as I couldn't get there that day. On 3 September I got an email saying they were still looking into the matter. On Wednesday 5 Sept… Read Full Review

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“NEVER EVER”

Written on: 03/09/2012 by jambojet (1 review written)

I will never go back to your website to buy any sort of air tickets or holiday bookings, and also tell my family and friends not to use it… Read Full Review

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“Never again!”

Written on: 28/08/2012

Try to change a return flight date and was told I could only return on a Monday thru Thursday because I booked my flight on a Monday. Seriously??? Not to mention the accent was so strong I could only hear every other word. I will never use a third party website again. To many headaches, the representatives are rude and put you on hold for simple questions… Read Full Review

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“Good booking experience”

Written on: 25/08/2012

I have never used 'lastminute.com' before and was pleasantly surprised at the ease of booking our trip to Cyprus. The site was easy to use and we shall certainly recommend it to our family and friends amd alson use it again… Read Full Review

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“www.lastminute.com”

Written on: 24/08/2012

Lastminute.com is very easy to access and use. I`ve already booked flights and hotels with them and never have had any problems. Price are very competitive. I`m going to use this website in the future… Read Full Review

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“shocking experience”

Written on: 23/08/2012 by LauraPrzybek (1 review written)

We have been notified two days before our holiday - which I spent a considerable amount of time choosing that the hotel had overbooked and offered in my opinion a sub par alternative. On the original email informing us of this it stated that we were in our rights to get a refund for the accommodation part of the booking, and it says this is the case in the T&Cs, however calling them they claim this is not the case. The alternatives offered were only to the same price and as you can imagine… Read Full Review

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“DO NOT USE! Unreliable!!!”

Written on: 20/08/2012

I booked tickets with lastminute.com, or at least I thought I had. Withing 24 hours they notified me that my tickets cannot be issued and that I had to rebook! Not only were the flights they offered as a substitute more expensive, they also had a longer duration!! By the time I booked tickets elsewhere prices had already gone up! I'll never use lastminute.com ever again!… Read Full Review

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“Worst company to book with & hopless choice in Hotels”

Written on: 14/08/2012 by manojrajani (1 review written)

We booked a hotel in Blackpool with 2 rooms with lastminute.com on 5.8.12.Prior to conirming the booking we had checked with the agent what was included with the room and got it all agreed, also got email confirmation. on same day we got an email from Four Seasons Hotel where we were booked enquiring whether we would like breakfast with our rooms. I was surprise with this email as our confirmation said the breakfast was included so i wrote back to the hotel informing of this but the hotel said… Read Full Review

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“Road trip Booking”

Written on: 14/08/2012

I have booked quite a few hotels from lastminute.com, since I am going on a road trip. I have found the process quite easy and the reviews quite useful. Hopefully the hotels will leave up to their standard… Read Full Review

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“Easy to use”

Written on: 13/08/2012

Lastminute is easy to acess and use… Read Full Review

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“exellent discount prices ”

Written on: 11/08/2012

I booked a stay through lastminute.com although i havn't stayed yet the actual booking was very easy and straight forward with plenty quality cheap hotels to choose from . Could have been better if i could have filtered searches more easy by choice of breakfast included , free car parking etc i googled lastminute.com discount codes and found a code which gave me a further 15% off the price Quality !!… Read Full Review

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“Hotels, flights and car hire are well priced here”

Written on: 10/08/2012

I have been a loyal customer of lastminute.com for the last 7 years and always book my flights and other travel requirements here. They are usually the best priced and offer a fantastic service. I am very happy with last minute and even though there customer services call centre is based abroad in another country there agents are seemingly good. A very satisfied customer… Read Full Review

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“Why no reply”

Written on: 10/08/2012

I made a simple query to your company about a week ago. I was notified I would recieve a reply within twelwe working hours, I am still waiting. I will send another message and hope some actually reads it and responds this time… Read Full Review

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“Excellent as always! ”

Written on: 10/08/2012

Lastminute.com always have good selection of deals! The hotel recommended this time -Villa Majestic &Spa was amazing again! My boyfriend and I had such a wonderful time together! Thank you… Read Full Review

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“Excellent service, quick and easy.”

Written on: 10/08/2012

I am not totally at ease with computers and I have never made any travel arrangements this way before, but the price was good so I had no choice. Each step was easy to follow, clearly explained and not difficult. I am very happy with the Lastminute.com and I will certainly be using them again… Read Full Review

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“Really good”

Written on: 10/08/2012

Everything was sorted quickly and efficiently with no need for any hassle. After booking, they sent me a confirmation email which had all the necessary information, and this was followed by another from the airline themselves which meant everything was simple. Does what it says on the tin… Read Full Review

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“Pretty nice start to a holiday”

Written on: 09/08/2012 by Dougy (1 review written)

If your like me and get lost and then bored with trying to find a holiday on the internet. its very refreshing to be able to input all relevant info and get answers back that help you choose waht you want. Well done and thanks… Read Full Review

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