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“no problems for me”

Written on: 27/05/2013

booked a holiday to ibiza 2 adults and 2 children under 5 for 7 days and had no problems what so ever, ran nice and smooth from start to finish. fully atol protected via easyjet, would recommend my family and friends and would book through these in future. Thankyou for a great holiday… Read Full Review

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“Awful from beginning to end”

Written on: 22/05/2013 by alb2013 (1 review written)

I booked my honeymoon through lastminute.com - we couldn't afford a long break so decided to stay at the Isle of Wight for 2 nights. Booked the hotel in January 2013 and the night before we travelled 12 May 2013 realised I had no confirmation. Spoken to the hotel and they never received the money or confirmation of booking... last minute put us up in a sub standard hotel, after fighting them with two alternatives that were unacceptable after the hotel we initially booked. They treated our… Read Full Review

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“Save money for real - do not use this booking site!”

Written on: 20/05/2013

I tried to get in contact with lastminute.com after a booking mistake on their website and they say they will reply wiythin 48 hrs, but i never heard back. We still travellled on the tickets even f it wasn*t the dates we actually had booked. We had some problems during the trip and asked if we could change the dates (we had checked with the airline company and it would have been OK to upgrade to another class and change the dates for a fee of 95 USD) but they insisted it was completely… Read Full Review

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“Secret Escapes ladtminute.com hotel booking is a rip off”

Written on: 19/05/2013 by DdayUK (1 review written)

We booked through lastminute.com for our 1st wedding anniversary in London. We were going to go for a Premiere Inn where you know the good quality however we saw a secret hotel option. A 4 Star hotel near Hyde Park for £109.65, the price should be lower than normal because they can't publicise the named hotel offering low deals. True it was a gamble but it should be a 4 star hotel. After booking it (no cancelation available) we got the hotel name: Hyde Park Premier London Paddington. After… Read Full Review

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“Never again!”

Written on: 06/05/2013 by Poboss (1 review written)

Booked what last minute.com classed as a 4plus hotel in torremolinus, wouldn't even give this hotel a 2* rating. Rooms dated back to 70s, nothing like what they advertised. Transfers to hotel through them were diabolical as well, sat for 2 hours before bus even left airport, for 20 minute trip. Lesson learnt don't believe what you read… Read Full Review

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“Disgraceful”

Written on: 04/05/2013

I am a UCD law student. If anyone would like free legal advise for the clear breach of contract seen in many cases listed here please get back to me. I will advise on the law of contract, remedies as a result of breach, namely damages (refunded money to the customer) and appropriate course of action. The actions of companies such as this in an attempt to rip off customers I feel is disgraceful and is something I want to play a part to help out with. I am also interested in beginning a… Read Full Review

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“Please don't book with lastminute.com”

Written on: 20/04/2013 by Lastminuterippoff (1 review written)

On the 16/04/2013 I booked a twin room at the Park Club Europe Hotel,Tenerife between for four days for two persons on an all inclusive basis. Having reviewed the details I contacted the call centre and made the booking over the phone with a last minute.com representative. I was informed that my booking would not be confirmed until receipt of a formal e-mail which I received shortly afterwards. The following day I received a phone call from a female, informing me that there had been a problem… Read Full Review

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“website failure costs ME MORE!!!”

Written on: 18/04/2013 by LucyKing (1 review written)

I had decided on a flight, went to book it last night and the website wasn't working properly as it didn't allow me to select the departure airport. I spent around 5 hours yesterday evening trying to book with no luck. Knowing how sites work, I knew that the price would change, shock horror, when I checked today the price had increased by more than £50 per person, booking for two this would be more than £100 extra due to their site failure. I emailed their 'Customer Services' to receive a… Read Full Review

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Brandon1234's Response to LucyKing's Review

Written on: 02/05/2013

with your previous booking were you able to board your flight by showing your e-ticket at the check in counter ?

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“Total RIP OFF”

Written on: 17/04/2013 by winter-fairy (1 review written)

I decided to spoil myself and my partner with 2 day holiday in Oxfordshire. I couldn't like any hotel that will suit as price and rank. So I decided to go with the Top Secret hotel which they advertise as: Check out our Top Secret hotels. These rates are so low our hotel partners don't want to put their names to them... !?!? You can not see the name of the hotel or where it is till you pay and agree to the ridicules no refund cancellation policy. After I saw the hotel I did my research… Read Full Review

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“Hotel in wrong country”

Written on: 11/04/2013 by Lenmead (1 review written)

Two days ago I went online looking for a holiday package to Gibraltar. I found exactly what I was looking for when I typed gibraltar in to the location box. I booked the flights and then on the next page saw a hotel, chose that and paid for the package. I got an email with the address of the hotel, which was in Spanish. At the time it didn't concern me. The next day I thought I better check if I needed to get a taxi from the airport to the hotel. When I checked on google earth the hotel was in… Read Full Review

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“Top secret; top rubbish”

Written on: 01/04/2013 by Mattb112 (1 review written)

Last Minute Review My partner and I decided that we would go on a city week break to Madrid, staying in centre and having a look at the cities many attractions. We have not had a chance to go away for about 2-3 years together so were looking forward to it. We looked on the Last Minute site and put in the search parameters city centre, Madrid. There were no hotels on their site that jumped out as that good so we on hindsight foolishly, and not to be repeated mistake) chose a Top Secret… Read Full Review

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“Lastminute.com the worst customer service ever”

Written on: 24/03/2013

Have to say I'm usually very placid, however my experience with lastminute.com has been absolutely ludicrous. I attempted my book a hotel in Jersey through lastminute.com and at the point of entering my payment details, it wouldn't accept my double-barrelled surname. As to whether this was what caused the problem I still don't know but the following day I received an email to say my order had been cancelled by the fraud security. After contacting the customer service team, I was told to… Read Full Review

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“5* Hotel weekend break, London! Amazing hotel!”

Written on: 21/03/2013

We recently stayed in a hotel that we had booked through lastminute.com and it turned out to be such an amazing weekend. We had research the hotel on trip advisor before hand so we knew what other people had said about it and it didn't disappoint. The booking process through lastminute.com's website was pretty straight forward and only took a few minutes to complete. I can't say I have anything bad to say about my lastminute.com experience, but I'm guessing doing some research before booking… Read Full Review

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“Photo shoots”

Written on: 20/03/2013 by Dmw2000 (1 review written)

Don't buy. Cons at work. When you send your details to be contacted as per the deal, you won't be. Then when you try to contact the company they don't recognise the deal/ code. Never again will I use this site. Be warned… Read Full Review

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“NEVER EVER USE THIS WEBSITE”

Written on: 15/03/2013

I booked a trip from Birmingham to Winnipeg, Canada with them a few days ago. The price was great and I wanted to get it right away so I don't lose it. Next Morning I get an email saying that there has been a schedule change and we now need to pay over £200 per person! I was able to go directly on the KLM and Delta website where I saw that the booking was still valid and the flight LASTMINUTE claimed was changed, was INFACT ON THE BOOKING! It seems as if they didn't issue the tickets on… Read Full Review

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“Terrible customer servive”

Written on: 12/03/2013

My husband and I used last minute.com to book a 5 star hotel for our honey moon weekend. On the website we came across a mystery/secret deal and called up the customer service to ask about it. The secret deal was for a good deal on a 5 star 'rating' hotel. When we called the lastminute team to enquire about this, the person who assisted us that day, convinced us that it was actually a '5 star' not 5 star rating only, hotel. My husband specifically told him that we were looking for a 5 star… Read Full Review

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“Stuck 6000 miles away..”

Written on: 09/03/2013 by dan123456789 (1 review written)

I was in Reunion Island near Madagascar, and needed to buy my return ticket to England. I had told my bank I would be there and I gave lastminute all the correct info for the ticket which was £580.. They took the money from my account and then did a safety check to see if it was ok for them to accept the payment. For reasons unbeknown and unexplained to me, the payment was not ok for them to accept, and I receive an email stating that it could take up to 10 days for the money to be refunded… Read Full Review

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Catherinetrojelio's Response to dan123456789's Review

Written on: 13/03/2013

Hi, I had same experience today - have you been repaid yet?!!

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Dan123456789's reply to Catherinetrojelio's Comment

Written on: 14/03/2013

Yes, I believe it took 5 days before it was in my acc..

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“Top secret hotel deal a rip off and appalling service”

Written on: 24/02/2013 by Lu1u (1 review written)

I booked a hotel at Heathrow for two nights with Lastminute.com At the time of booking I decided to book a hotel room through the'Top Secret hotels' deal as according to the description from the website I would get something so cheap other guests would be 'jealous' and I was 'guaranteed' it would be cheaper than booking the same hotel the usual way on last minute.com What's the big secret? Shhh, we've managed to get you exclusive hotel deals from our leading chain and independent hotel… Read Full Review

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“Terrible Customer Service”

Written on: 20/02/2013 by clairemc73 (1 review written)

We have booked flights to Oslo through lastminute as are visiting friends in Sweden who can pick us up from the airport. The problem is that there is more than one airport in Oslo and we are travelling to the wrong one which is a 5 hour drive from the correct one. We contacted customer swervices to change our flights as there are plenty available for the same dates to the correct airport. We understand that this may incur an admin fee which we are happy to pay but Lastminute have said they… Read Full Review

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“Ticket was not confirmed”

Written on: 19/02/2013

We had booked a ticket through your web site. We had not received any confirmation. The person reported at the airport and was shocked to know that his ticket was not confirmed after booking through your site. This is the first time we have had such bad experience by booking a ticket. Pl clarify about the inconvenience caused to us in this regard. Please refund the entire amount. We are completely turned down by this experience of trying to book a ticket through your site … Read Full Review

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