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“21st Birthday Ruined - Tickets didnt exist!”

Written on: 05/06/2014 by KirstieLovell (1 review written)

My experience with Last Minute over the past 2 days have been eventful to say the least- Put it this way, 1 star on this review is generous (and its only because I can't leave anything less!) My 21st Birthday is coming up and for this I decided to go to see the Dreamboys with my friends in the London venue- I saw last minute had a deal so decided to go with them. The deal was 2 for 1 and there were 10 of us so before I made the booking I though I should check with Last Minute that we would be… Read Full Review

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“Rip Off merchants!!”

Written on: 22/05/2014 by wpArsenault249 (1 review written)

Booked hotel for 2 nights through lastminute.com price was £261 for the two nights room only. Phoned hotel to add in breakfast and was £10 extra per person per day making toatal cost £301. Price direct through hotel wss £215 including breakfast!!! Will never book through last minute again and advise everybody to do same; they just dupe people into thinking they're getting a good deal when in reality you can get it much cheaper… Read Full Review

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“Rip off merchants”

Written on: 21/04/2014 by GisgruntledCornwall (1 review written)

Cost of booking a special offer 'secret location' hotel was the same as walking in off the street and the wrong type of room was booked by last minute incurring an extra cost. The so called customer care team choose not to understand English when confronted with their own contradictory statements. They then do not follow up on promises made to reply to calls and provide refunds for the extra cost of the room as promised. Overall a thoroughly painful experience not to be recommended to anyone. … Read Full Review

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“worst hotel booking web site ever”

Written on: 20/04/2014 by 234Jorgensen (1 review written)

I book a room in Asheville, NC. The bill hotel gave me that night was 80$ less that I have paid online to lastminute.com. Never will use it again… Read Full Review

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“Poor customer service - extremely unhelpful”

Written on: 31/03/2014 by Medeirosnm40 (1 review written)

The customer service team is awful! Any queries we have had have either been unanswered, given a stock response as if from a machine or totally incorrect! Extremely poor! An example: what is the hand luggage for my Philippine airlines flight to Brisbane? 7 to 10 kg. Is that 7 or 10? 7 to 10 kg well which? somewhere in between? 7 to 10 kg. Forget it I will look on the airline website. (to find it is a max of 7kg (So not 7-10 kg at all)… Read Full Review

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“Lastminute.com Extremely poor service and peculiar...”

Written on: 25/03/2014 by Karmabim (1 review written)

I would not have believed I could have so much trouble booking a hotel room. But Lastminute.com cost me virtually the whole day to try and put right their mistake. The problems started when I attempted to book a room for two adults to share with two separate beds. I told the Lastminute.com agent quite clearly what I wanted and he repeated it back to me and we concluded the transaction (or so I thought). Shortly after, an email arrived but it said one adult and not two as I had asked for. I… Read Full Review

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Karmabim's Response to Karmabim's Review

Written on: 01/04/2014

31st March,
Karmabim

Finally got confirmation email but it has no details of what is booked only that I have to pay extra when I check in.
Luckily for me I have already confirmed with the hotel and I'll probably check again before I head off to check in.

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“pending transactions”

Written on: 17/03/2014

Tried to book a holiday with lastminute.com,put my card details in,and a number appears for you to phone. holiday gone up!so i say no. I now have a pending transaction on my barclaycard,which they seem reluctance to take off,never give them a debit card!not very good agents to deal with, not professional.This is limiting my credit,i have e mailed barclayed. AVOID… Read Full Review

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“Pathetic site i have ever seen !!”

Written on: 10/03/2014 by Hammond190 (1 review written)

I tried to book a hotel and the booking didnt went through but my money has been deducted from my card. When i called their customer services. below is there revert. "Dear Customer, We do apologies for inconvinience caused. The reason for your booking didnt went through is the hotel, which you are trying to book was not full." Heck, why web site is NOT showing availability ? Why it is allowing to process the money if the rooms are not available ? Why you deduct the money ?? No one Answer !!!… Read Full Review

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Prince123's Comment

Written on: 14/03/2014

My hitch with Lastminute is that it tries to do everything, therefore does not get something done any one thing exceptionally well. For example, I know of better web pages for hotel deals.

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“Flight Ticket”

Written on: 01/03/2014 by Hazelp55 (1 review written)

I purchased three flight tickets through lastmintue.com. After two weeks last minute informed us that the flight time has been altered. I ask last-minute to change the flight or compensate to the customer. This what I got from them Thank you for your reply on 23rd February 2014 regarding compensation. I apologize for the delay in response. I am afraid that we will not be able to compensate you as this is a change done by the airline and for this minor change airline has not authorised us… Read Full Review

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“Good, had no problems !”

Written on: 26/02/2014 by Simeonc327 (1 review written)

the only issue i had was when i wanted to get the booking as the site always told me, at the end, after i entered all info, that there has been an error on the page. I tried a few times until I succeeded. After this all was wonderful, had absolutely no issues. True, I did not have to change anything abuot the booking or such, so it was pretty easy for me. thanks… Read Full Review

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“OVERPRICED SECRET HOTELS”

Written on: 24/02/2014

I booked a secret hotel with last minute.com for £199 which was apparently a discount of up to 31%. Upon contacting the hotel I was informed that the same room was available at £136 had I booked direct with them. Tried to call last minute.com twice and was hung up both times. Eventually got a response by email only to be told that the price match guarantee doesn't apply because they are offering a double room and the hotel are offering double or twin. In my view, this is absolutely… Read Full Review

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“Appalling Customer Service”

Written on: 10/01/2014

I booked tickets to see Dirty Dancing through Lastminute.com. The sales adviser was very pushy & gave me completely false information so that i made the purchase. Afterwards, i called the theatre as he advised to see what seats i had been allocated & to change them if i wasn't happy with them, only to be told that this was not possible. I phoned to complain that i had been given incorrect information, was even given a transcript of the booking telephone call which clearly shows that what i was… Read Full Review

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“ABSOLUTELY DEVASTATING HOTEL I HAVE EVER STAYED IN!!! ”

Written on: 09/01/2014

I have booked vii hotel in london for my new yrs eve and after aarriving at the hotel they told me they do not have any room.where as room was booked and paid instantly. The guy at the front desk was speaking His own language and i asked him why dont u speak in english this is an english country, he goes to me my english no good do u have problem??? How rude was that. If i have paid for my vacation i do expect better service not worst mental people. At the end the room.... Cant tell how dirty… Read Full Review

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“ABSOLUTELY APPALING CUSTOMER SERVICE DO NOT...”

Written on: 29/12/2013 by EMMA.KAVANAGH (1 review written)

I CANNOT EXPRESS HOW ANGRY AND FRUSTRATED I AM, I BOOKED A HOTEL ON THIS TERRIBLE SITE FOR NEW YEARS EVE 2013. I WAS TOLD MY HOTEL HAD A SWIMMING POOL LESUIRE FACILITIES AND ALL THE REST, I BOOKED AWAY WITH ALL SMILES - CONFIRMATION EMAIL AS PROMISED, VERY PLEASED UNTIL I CALLED UP THE HOTEL TO ASK ABOUT THE OPENING AND CLOSING TIMES OF THE LESUIRE FACILITIES TO FIND OUT THEY DON'T AND NEVER HAVE HAD ANY FACILITIES OF THAT SORT. SO BASICALLY THEY ARE FALSE… Read Full Review

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“NEVER USE IT”

Written on: 25/12/2013 by Jkie (1 review written)

NEVER EVER USE LASTMINUTE.COM. They are absolutely unreliable, details about booking given was NOT COMPLETE and MISLEADING! I just came back from a trip to France by booking my flight and hotel through lastminute.com, all was well until when we were going back from CDG, Paris to London, we were told our flight tickets did not include baggage check in. This made us wonder as there was no information about choices for baggage check in from the itenary provided by lastminute.com and our travel… Read Full Review

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“Commission is their only priority”

Written on: 04/12/2013

Last night I was railroaded into buying accommodation and flights to Germany. I only rang them as the website had a glitch and I couldn't check room availability. Pushy salesman kept forwarding my quiries towards a purchase and im regretful to say I paid. He kept saying things like lets get it all done.Dont worry you can check details later, etc and the end result was so unsatisfactory I ended up when I checked in a double room when we wanted a triple.On top of this he said breakfast was… Read Full Review

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“Dont book a top secret hotel ”

Written on: 17/11/2013 by mdevine (1 review written)

Terrible hotel Ramada Hotel riverside location on the Thames is totally misleading yes its on the Thames but its location is within an industrial area.. hardly qualifies it as a Thames riverside location .. its a budget over night hotel stay over charging for a hotel no better than a premire Inn or travel lodge. I booked online via Last Minute .com as a top secret hotel to say I was disappointed with my Riverside Thames location is an understatement .. totally mislead.. the hotel is perfect… Read Full Review

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“BE WEARY - READ REVIEWS BEFORE YOU PAY!!”

Written on: 15/11/2013 by CDSKnight (1 review written)

For the first time, we purchased a package from lastminute.com for New York for £1118.19. They advertised a hotel The Pennsylvania - sadly, read reviews after a friend mentioned. The hotel reviews were extremely poor. Spoke with LastMinute - they agreed to allow me to rebook a hotel (agreeing to refund me £322)after I booked another hotel with them. I found a hotel and after discussion with them they advised it was £945. Trustingly, I paid them this money but did asked the agent to escalate… Read Full Review

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“Terrible, deal worse than from the original theatre.”

Written on: 05/11/2013

They offered me a deal that was worse than the original theatre's offer. I've bought it because they marketed it as exclusive limited best option possible. … Read Full Review

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“The WORST agency I have ever used - AVOID them!”

Written on: 05/11/2013

The WORST travel experience of my life. They FAILED to provide my contact details to the airline so they could inform me of flight changes; FAILED to inform me themselves of correct flight times - although they had my mobile number and email address; kept sending me the wrong flight times; when my return flight was brought forward by an hour they said they'd put me on a new flight but they hadn't; I barely had time to change planes and my bag was left behind in Casablanca where I changed. When… Read Full Review

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