Lastminute Reviews - www.lastminute.com

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“They should be called LASTMINUTEDOYOUOUTOFYOURMONEY.COM ”

Written on: 12/11/2014 by WrenSheffield (1 review written)

I will never book with lastminute.com again!!!!!! I booked and paid for a lastminute hotel on 22 October 2014 for one night at the Radisson Blu Edwardian Berkshire, Oxford Street on 12th November 2014 (tonight). Being ill, I've tried to change the booking for a night in December - but the hotel said it was up to Lastminute, and Lastminute said it was up to the hotel - and both said that it is not their policy to change last minute bookings. NO GOODWILL AT ALL TO A POORLY CLIENT, AND NO… Read Full Review

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“UNACCEPTABLE - WORST CUSTOMER SERVICE I HAVE EVER SEEN”

Written on: 11/11/2014

I booked a holiday package for Christmas for my girlfriend and I in Morroco and am being told now that the hotel do not want to accept non married couples in the room. Which means that this holiday package cannot be provided now, which should mean that I should get my money back. But I am being told that this is MY responsibility and that this is a full loss for me, or than I can still use the flights (which I don't care as I did not book a flight, but a package that included transport and… Read Full Review

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“Flight Cancelled no refund for 4/5 Months. V poor service”

Written on: 27/10/2014 by Vasihasan (1 review written)

We had booked flights on 18 February 2014 to Luang Prabang with Lao Airlines departing on 09July14. Payment was taken on 18FEB14 we received tickets, however nearer the departure time towards the end of June I had called Lastminute that on 09JUL14 Lao Airline is not showing any flights departing as per tickets? I had checked with few other travel websites, airlines website and none of them were showing the flights on booked date, Lastminute.com rep told me that the flight is overbooked and… Read Full Review

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“Please dont bother”

Written on: 20/10/2014

Booked a hotel for me, my pregnant wife and 1 years old and they booked us into a hotel for two only. tried to call but they could not take my call at that time (unless i was booking another break) Ruined the holiday (having no hotel) Please also (if this happens to you) forget about normal customer service. They do not care once you have paid. The complaints department just blame you and the hotel and suggest you are lying, which isn't helpful, they keep you on hold for a long time and, well… Read Full Review

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“rip-off”

Written on: 10/10/2014

the worthiest ever experience I had in my life, for just changing the ticket date they charging me about £200 for that, what a rip off… Read Full Review

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“Bewleys Hotel Manchester Airport”

Written on: 03/10/2014 by carltonmelrose34 (1 review written)

As part of a holiday to Scotland my wife and I needed to book overnight stays at this hotel on 26 September and 1st October. On arrival we were told that the booking for that night had been cancelled but no explanation was offered. I produced the e-mail confirmation sent to me on booking and we were then allowed to take our room. We returned on 1st October and although the room was available we were asked to pay £68 (a sum which, incidentally, is in marked contrast to the £90 you charged… Read Full Review

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“Absolutely disgusting!”

Written on: 29/09/2014 by McNeill170 (1 review written)

Me and a friend have recently returned from a holiday to Orlando booked through lastminute.com. We were surprised by the good prices lastminute.com had to offer so we decided to book with them, even though we were concerned by previous reviews we had read. We arrived in Orlando and on the paperwork we had been sent through email was an address where we were expected to pick up our keys for the apartment we had booked. We drove to this very vague address and looked around everywhere for the… Read Full Review

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“ruined my holiday”

Written on: 08/09/2014 by Erik326 (1 review written)

Booked one evening a flights and hotel package to Barcelona when during the payment process it crashed yet they still took my money. Trying to get a refund. All customer service is in India, not helpful and I am upset because they have ruined my holiday as I need the money to book another holiday. Avoid this website. Avoid them completely… Read Full Review

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“Appalling customer service”

Written on: 05/09/2014

decided to book a hotel on their website, selected top secret within 2miles of Leicester square, went fine put my payment details only to get an error on the screen, checked with my bank and the money had been taken, so i called their customer service team explained the situation and the lady said she'll process my booking for the same hotel for me..couple of hours later i get an email confirmation and ive been booked to a hotel 12miles away!! called their customer service number again only to… Read Full Review

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“Stay away”

Written on: 05/09/2014 by antitaf (1 review written)

Like others my reservation was cancelled one day before arrival without reason. On other websites the hotel was sold out so I think they overbooked it and I reserved something that was not available. Furthermore the reimbursement was not complete, maybe due to some fee. I gave a try but it is better to stick to some more reliable travel website… Read Full Review

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“THE MOST APPALLING TRAVEL AGENT I HAVE EVER USED?”

Written on: 02/09/2014 by MAW19 (1 review written)

I have been trying to get a reply for 6 days, almost 9hr on the telephone and 13 different people and still no answer to my enquiry why have I paid for Virgin Atlantic flights and when my money has been taken put me on a Delta Flight which I could have booked myself and saved £400.00. Not only this but they changed me from 2 flights to 3 flights each way, change the flight times and didn't inform me about any of it, only found out because my son wanted to look where we were going to sit on the… Read Full Review

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“Can't deliver”

Written on: 31/08/2014 by CarmeloKehoe (1 review written)

I booked my theatre tickets through last minute. I had booked flights and accommodation via a different company. I booked theatre tickets 6 weeks in advance for the lion king in new york, (bearing in mind it's a birthday present) The ticket confirmation advised it will be ready for pick up a hour before the show starts. They didn't arrive took my money and are now ignoring me, I also spent and additional £30 on calls. Avoid at all costs can anyone please advise what I can do?… Read Full Review

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“Cancellation of hotel”

Written on: 26/08/2014 by Dixonblack5 (1 review written)

I booked a weekend away for my. Family 8weeks before we went as a surprise for my sons birthday. We arrived at the mecure in Manchester to be told that the booking had been cancelled and they emailed me 14 hours before arrival I did not see this. After waiting 2 hours for someone to do something they said we could stay at the Raddisomn so off we went when we were nearly there I got a phone call to day the rooms were no longer available . The only place left was the Ibis we had no alterternatibe… Read Full Review

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“Another waste of time of site!!!!!!!!!!!”

Written on: 13/08/2014 by miramar (1 review written)

I have just reviewed a 'well know Skyscraper site' which turned out to be a total waste of time and I can confirm Lastminute is the same. Having been searching for a flight for 3 weeks with prices not being as displayed once you click on them (and up to £200+ more). Earlier I found a very good priced flight …. eventually, got so excited, got my card and surprise, surprise the flights were not available, even though I have been checking all day and that particular price was not on all day… Read Full Review

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“Holiday booking”

Written on: 10/08/2014 by Marvinn250 (1 review written)

Booked holiday , payed in full . Received confirmation e mail followed 4 hrs later with phone call requesting additional £100-00 as confirmed price had now increased . Stated that we were not prepared to pay any additional costs , full refund agreed and were advised that we would receive confirmation e mail , only got this after making further phone calls , also advised that refund would take 2 day min 7day max , not much use when you are booking LASTMINUTE holiday and you need to get… Read Full Review

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Dejen's Comment

Written on: 26/08/2014

Same here. on 22nd august 2014, I booked and paid in full £760 for a 4 day break for 2 in spain depart date 28th august. They took payment and said confirmation and all the information i need will be sent to my email. A hour passed no email so i called them up again asked if they have my correct email as i still aint received any confirmation, lastminute.com advised me it could take upto 24hr to receive confirmation. at 9pm that evening i received an email from lowcost (last minute,com aviation team). The email stated that the flight booked has failed, and i was to phone them on the number then given on the email. I called them straight way, the aviation then told me i would need to pay an extra £350, for the flight price has reason. I refused to pay extra so the holiday had to be canceled and i was made to believe i should get a full refund and it could take upto 48hrs. today is 26th august 2014, I have yet to receive my refund. I called them today, and they said it could take 3-5 days for it to show in my account, as my refund was processed on the 25th august 2014.

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“Problem with booking system, customer service would...”

Written on: 08/08/2014 by Williams111 (1 review written)

I've recently had some shockingly poor customer service from Lastminute.com. There was a problem with the flight booking which I thankfully spotted before turning up at the airport, but after speaking to four different Lastminute.com customer service representatives I have been told that they won't fix the issue. Lastminute.com blame British Airways, but having spoken to BA, they say that only the agents (Lastminute) can fix the issue. So I am going to be £120 out of pocket. Beware if you… Read Full Review

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“no refund for passenger admitted to hospital after stroke”

Written on: 23/07/2014 by PhillipHensley (1 review written)

The tickets were booked for travel on 28 July 2014, 1 adult, 46 years old, 1 child 12 years old and 1 child of 11 years of age. The adult was admitted to hospital after suffering a stroke. I contacted lastminuted.com and the only refund offered was £150. The initial booking fee paid was £1,444. Now is this ridiculous or what?!! These are unforeseen circumstances that you would not wish upon your worse enemy, especially as the adult in question is only a 46 years old woman, with 2 children… Read Full Review

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“Disgusting way to treat people !!!!! Never again !!!!!”

Written on: 15/07/2014 by bondmad1964 (1 review written)

I booked four rooms back in February this year for 12th July for one night at The Carrington House Hotel in Bournemouth. This was to be my stag weekend, we went paintballing first and then got to the hotel about five o'clock to check in, only to be told that they had no booking for us, I had my confirmation e mail with me showing I had paid and it had all been confirmed. After waiting nearly an hour we did eventuall get our rooms, it appears lastminute.com had not paid the money to the hotel… Read Full Review

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“Avoid, unless you like being pulled pillar to post.”

Written on: 04/07/2014 by MckinleyDaniel (1 review written)

We booked our holiday+Hotel package through last minute and the initial booking went through without a hiccup. Until the conformation email came through. Oh dear, a hotel room for 2 people not 3 as we requested and repeatedly said so not to get it wrong. Well he did. We phoned them back and got through to customer service, he tells me that the hotel we want doesn't accommodate 3 people in the room only 2. So I'm now put through to sales so sell me some rubbish i don't want. A total of 2 hrs… Read Full Review

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“beware of currency you are booking in!!”

Written on: 24/06/2014 by CobyHolmes (1 review written)

I booked a top secret hotel in manchester. The hotel I got seems lovely however when I went on their own website I found I could get the same price for two night stay but with breakfast included. I contacted lastminute and told them the situation. They said that because I booked in euros and the hotel show their prices in Sterling they couldn't do a price match! Even though the sterling price on their website is the same as the sterling price on hotel website because I booked in euros they… Read Full Review

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