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Written on: 22/07/2010
Lastminute.com is a nightmare! I tried to book a hotel through the website and the hotel called back saying that the website said that the card is 'stolen' (it's not). so the booking was cancelled.
then tried to book again with another card, but there was an 'error' on the website
so I called them and it took more that half an hour on the phone on an 084 number and at the end of it, he said no hotels are available. (and he couldn't understand what I was saying)
I called one of the hotels… Read Full Review
Written on: 20/07/2010
I booked 4 theatre tickets for 17th July. We arrived at the theatre only to find the system had reserved our tickets for the 1st July! Needless to say - the theatre wouldn't let us in without paying for that nights performance! This doubled the cost of the show!!! Customer service staff at lastminute.com were extremely rude and unhelpful. They are sure I have my dates wrong -WHICH I DO NOT!!! They refused to refund us or look into the matter any further. I will never buy from this company… Read Full ReviewVisit lastminute.com
Written on: 01/07/2010
Have to agree with other reviews, customer service is apalling have been trying to get a response re a price match guarantee by phone or e-mail for over 3 weeks nobody ever calls back when they say they will and all e-mails go unanswered won't ever use this company again… Read Full ReviewVisit lastminute.com
Written on: 23/06/2010 by erikthered (1 review written)
LastMinute.com are gangsters.
I booked a hotel the night before booking was required. I immediately checked with the hotel to make sure all was received ok and they told me that the booking was invalid and that they were in fact fully booked.
i asked what I should do and they said that Lastminute would not re-imburse me but would instead re-locate my booking.
So i immediately emailed Lastminute telling them that the booking was invalid and that I wanted my money back asap. I also asked that I… Read Full Review
Written on: 14/06/2010 by hywel (26 reviews written)
My poor student son spent £80 on theatre tickets for a show that he couldn't reach because of the snows earlier this year (2010). I wrote to their help desk asking for a refund, so did my son - we have received not a single email.
I wouldn't have bothered writing this review, but I have just accidentally sent them another email and have just received an automated response saying due to the Icelandic volcano and the BA dispute, they are suffering 'high contact volumes'. As both of these… Read Full Review
Written on: 08/06/2010
Just returned from Menorca and had concerns that all would not work out well after reading reviews. However it was great and well organised as stated on my booking information. I did have to ring the call centre, because of a mistake I had made and it is true that it is very difficult to get hold of them. On the whole, however, I would use them again… Read Full ReviewVisit lastminute.com
Written on: 20/05/2010
If I could give 0 stars, I would. Some friends and I were trying to book flights to go on an American Council of the Blind conference, and we found some really good deals on lastminute.com. When we entered the card ino, we got a message back from the sight that there was a booking error and to try again later. The tickets were $457 for two, but the charge came through on my friend's card for $1300 and we received no email confirmin the charge. When we called lastminute.com we were told thy… Read Full ReviewVisit lastminute.com
Written on: 19/05/2010
I have just been scammed by lastminute.com and highstreetmax.com
I used lastminute.com to buy theater tickets in April, at the end of April I noticed a recurring visa transaction for £14.95 debited from my account. I called the number on my statement and it's just an automated service, no one answers. I do not know any account details because I never received any, so I cannot cancel the service via email or on the phone. I spoke to my bank Nationwide about it and they say they cannot help. The… Read Full Review
Written on: 15/05/2010
HI MADE A FEW PHONE CALLS LAST WEEK FOR THE PRICE/TYPE OF ACCOMADATION FOR USA TRIP ,THE AGENTS WERE UNKNOWLEDGEABLE,UNHELPFUL AND DID NOT EVEN RETURN MY CALL.ADVISE KEEP CLEAR.NOT RECCOMENDED… Read Full ReviewVisit lastminute.com
Written on: 13/05/2010
We booked flights and 2 rooms in Paris Hotelas a package and on arrival told only one room had been booked. Thankfully hotel staff sorted this out. return flight cancelled due to volcanic ash. Spent a fortune trying to get through to last minute.com customer services to get a refund and now told it will be between 2 - 4 months before I am refunded. Last Minute.com I don't think so more like last resort. If we had booked direct with air france for our flights they would have refunded us on the… Read Full ReviewVisit lastminute.com
Written on: 12/05/2010
Just had an appalling experience with lastminute.com. We booked a flight with them and the return was cancelled due to the volcanic ash situation. The flight was with EasyJet and their website said you could rebook online; however since we had gone through lastminute there was no record of our booking. We then rang lastminute and got put on hold for half an hour, and as soon as we got through, somebody hung up on us! We rang back and were on hold for another half hour, a woman took our details… Read Full ReviewVisit lastminute.com
Written on: 08/05/2010
I booked a hotel through lastminute.com. No complaints with the booking or the hotel but their website offered what appeared to be a no-strings discount voucher against a future booking. I did't take it up and didn't think more about it. On checking my credit card bill a couple of months later I saw a charge of £14.95 fro High Street Max - not a name I had ever heard of so I queried it. They say I had signed up to a £14.95 monthly subscription while on lastminute.com's website. "News to… Read Full ReviewVisit lastminute.com
Written on: 02/05/2010
they are bloody ace all this peoples r asswholes coz dey didnt get thier way the last minute n they are moaning honestly go for deese guys recommanded n rated!!!!! used dem las year n dey were fab no probs at all got return ticket for £300 in the peak summer so u cant complain… Read Full ReviewVisit lastminute.com
Written on: 29/04/2010 by jurgenlison (3 reviews written)
Happens everytime... false advertising if you ask me. Lastminute.com just shows you cheap rates, which then prove impossible to book !
Go to us.lastminute.com, select your "package" destination and dates, and you will get a very attractive "starting at" price listed prominently on the page. Then, try to select the hotel and flights included in this cheapest option, and you will get a message : "The original flight option included in your package price is no longer available but we have other… Read Full Review
Written on: 21/04/2010
Never book with this agency !! On the morning of the 15th when the volcano was erupting and I didnt know, I booked a city break through last minute and they never advised of the volcano issue. Found myself with the money now lost and no trip. They are thieves!!!… Read Full ReviewVisit lastminute.com
Written on: 20/04/2010
Customer service helpline is never answered. The call centre staff are moody and don't understand what you are trying to get them to do. Found the hotel room £180 cheaper on another site and it took another 14 calls to cancel my booking. Take note - if they don't answer the phone after 4 mins you get cut off by their call system… Read Full ReviewVisit lastminute.com
Written on: 17/04/2010 by clairey99 (1 review written)
We have a booking for a hotel in Jersey for 4 nights starting tonight through bmi baby hotels run by last minute.com - as our flight has been cancelled, I am trying to ring Last Minute.com to see if I can amend our booking -
As per their website, I am ringing their customer helpling.
Each time I ring - ALL THAT HAPPENS IS "THE OTHER PERSON HAS HUNG UP" AFTER 3 MINUTES.
Very frustrating - am close to giving up… Read Full Review
Written on: 16/04/2010
Great Website if you are just getting what you want, price are cheap but can be very mislead. Recently just booked a holiday, but had to cancel due to the volcanoes, their customer service number is unreachable, I mean unreachable is it just cut you off after telling you it costs 10p per min!! rang the holiday operator, they didn't know what to do until someone gave me their head office number... a nightmare if something happen, otherwise it might be ok… Read Full ReviewVisit lastminute.com
Written on: 12/04/2010
I feel like Lastminute.com may kill me before smoking does. Double bookings, substandard hotels on the mystery deals and a call centre in India which does not know the mean of 'time'. I hope this company goes under to save other people having similar experiences to ourselves… Read Full ReviewVisit lastminute.com
Written on: 08/04/2010
I have never come close to having a break down until I booked with Lastminute.com.au
They double charged our tickets to $8500 by mistake, and refused to take responsibility for it, since they kept repeating "we don't have a billings team" - in other words, they take transfer thousands of dollars everyday, and have no data entry to account for any of it.
I had to go to the bank to prove they took it.
After a staggering one week and 42 phone calls, a refund was given. The staff were… Read Full Review
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