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“I had booked and paid in full for February flights...”

Written on: 22/12/2006 by terryads1 (1 review written)

I had booked and paid in full for February flights with BMI to Bombay through Lastminute. However, BMI cancelled the flight early in November. Lastminute offered to rebook me on a BA flight (1 inch less legroom), but only at the price I paid for the BMI flights; not the then current price for the BA flights, which was £100 less each. I was able to cancel my booking, but despite BMI confirming that they have refunded Lastminute, Lastminute refuse to refund me, and they simply quote their… Read Full Review

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“I sent them a letter and they did not even reply to it.”

Written on: 23/11/2006 by hunt1234 (1 review written)

I sent them a letter and they did not even reply to it… Read Full Review

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“I booked two www.lastminute.comtickets on the 14th of...”

Written on: 22/09/2006 by asianbabe24 (1 review written)

I booked two www.lastminute.comtickets on the 14th of August for Birmingham to Paris on the 15th with two nights in a hotel included for £373.00. Got a confirmation via e mail saying that my bookings went through. Get to the airport the next day and find out my flights have been cancelled but the hotel booking wasn't. Even though they had taken for full amount out of my account. As we really needed to go to Paris we had to re-book the same tickets which cost us £370 each!! I have been calling… Read Full Review

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“I am disgusted with the service I received from...”

Written on: 04/09/2006 by Kirsty Nelson (1 review written)

I am disgusted with the service I received from Lastminute.com and would never book with them again. I booked flights to Edinburgh for 2 people and received a confirmation email. I telephoned to ask for a business receipt and was told on the phone that our flights had been cancelled by the airline. They made us book on exactly the same flights and pay a higher price. Our friend had booked on the same flights 2 hours after us and paid the cheaper price. When we arrived at the airport, even… Read Full Review

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“I made a theatre booking way in advance, and realized...”

Written on: 04/09/2006 by meanie (1 review written)

I made a theatre booking way in advance, and realized seconds after submitting my order that I had clicked on the wrong date by mistake. I contacted them straight away to ask them to move the booking by 1 week, and they said they could not. Apparently it is just tough luck. I found it hard to talk to someone and the email responses I received seemed to be stock replies which did not answer all of my specific questions. I'm sure London Theatres would always alter a booking date for me, given… Read Full Review

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“Lastminute.com should be called...”

Written on: 30/08/2006 by ballyboy69 (2 reviews written)

Lastminute.com should be called Lastholidayeverwithyou.com. Honestly, the only time in the year to go on holiday and you feel like you are going round in circles when you book with them!… Read Full Review

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Uosa11's Response to ballyboy69's Review

Written on: 06/08/2008

I agree, extremely unhelpful, unwilling to accept blame I would not use lastminute anymore

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“I booked a hotel with lastminute.com and then...”

Written on: 11/07/2006 by deborah1234 (1 review written)

I booked a hotel with lastminute.com and then cancelled it myself. Lastminute say it's a coincidence that the hotel would have charged me, as their normal rate is £20 less than I paid. This £20 was then charged by Lastminute as a cancellation fee. My advice is to phone or email hotels directly for the best price and no cancellation fee… Read Full Review

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“I booked a trip via lastminute.com. I entered my...”

Written on: 23/05/2006 by phe (1 review written)

I booked a trip via lastminute.com. I entered my information correctly, and received confirmation. Two days later, I was informed that my information was not correct. When I checked it, my billing address (in the USA) had been replaced by an address (in Surrey) which I had never seen.

I attempted to correct this on the site, but I could not. I attempted to replace the information and pay for my trip with another card, which the site told me was invalid (it is not, and has before and since… Read Full Review

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“We purchased a 1 week all inclusive to Turkey from...”

Written on: 19/05/2006 by scarlat (1 review written)

We purchased a 1 week all inclusive to Turkey from lastminute.com. As the web site of the hotel in which we were scheduled to stay did not have any pictures of the beach, I called lastminute.com, and they confirmed that the hotel was located on the beach. FALSE: to access the sea (because there was no beach at the hotel), you had to go down some stairs from the platform and dive straight into the water. Having had several problems at that hotel (the rooms were small, the tennis courts were… Read Full Review

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“This is the worst online experience I have ever had! ...”

Written on: 11/04/2006 by kieronmccann (1 review written)

This is the worst online experience I have ever had! After trying to book a weekend break with Last Minute I made it to the purchase page on their web site. It kept telling me that there was a problem with my transaction and suggested that I retry. I did this four times until I was told that my bank had rejected my transaction. I then found out that they had charged me four times (that's £4000), and at no point did I get a confirmation.

When I tried to get it fixed, their useless online… Read Full Review

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“I had a bad experience with Last Minute.com when I...”

Written on: 29/03/2006 by gobruce7 (1 review written)

I had a bad experience with Last Minute.com when I tried to cancel my hotel reservation.
I purchase three nights at a hotel three days in advance. I then had to cancel the reservation five hours later, and found that I was charged for the first night + tax.
They have a 72 hours policy starting to count at 12:01AM, 3 days before you check in. Thus, the 72 hours policy in reality is more than 72 hours. This is very important to keep in mind, because when I cancelled my reservation I was not… Read Full Review

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“I booked flights to South Amerca with Lastminute and...”

Written on: 27/03/2006 by healan (1 review written)

I booked flights to South Amerca with Lastminute and paid by credit card. Within a few hours circumstances dictated that I cancel the flights. I phoned the company, followed the computerised pathway and, eventually, told that I would be transferred to an agent to discus the cancellation. Yet another computer appeared telling me to go to the website and fill in a form. I eventually found the form and filled in the details. I thought I would call the company to confirm. It took 45 minutes and a… Read Full Review

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“It was my second time I was trying to purchase a...”

Written on: 22/03/2006 by pinar (1 review written)

It was my second time I was trying to purchase a flight ticket from Last Minute. However everytime I attempted paying for it I received an error message asking me to contact lastminute. It took me well over and hour to reach someone to find out why I was not able pay for the flight only to find out that the adviser herself was receiving the exact message and she could not confirm why. In an effort to purchase my ticket I tried the site about 4-5 times to see if the problem was sorted out in… Read Full Review

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“I booked with last minute.com to Tunisia. We paid over...”

Written on: 18/03/2006 by mkellyjean (1 review written)

I booked with last minute.com to Tunisia. We paid over £1200 for 7 nights All Inclusive at The Liberty Hotel in Skanes. 2 days later, after confirming online, they called us to say The Liberty was unavailable, and they asked "would we stay in The Thapsus in Madhia?" They told us that it would cost us a further £100. After confirming with the consultant that it had the relevant amenities for the children, such as a mini-club and mini-disco etc., we decided to go there. At check in with 3… Read Full Review

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“I booked a weekend break in Rotterdam with Last Minute...”

Written on: 09/03/2006 by smurph67 (2 reviews written)

I booked a weekend break in Rotterdam with Last Minute and have to say the price was amazing only £300 for the weekend including flight, hotel and insurance, total bargain. The ordering process seemed fairly straight forward Their customer service system is somewhat confusing as you can only contact them via email and the response was a little confusing (I assume the contact centre is abroad as the English left a lot to be desired). We got to the airport then we discovered that there had been… Read Full Review

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“The booking of flights to and from New Zealand from...”

Written on: 08/02/2006 by thigham (1 review written)

The booking of flights to and from New Zealand from the UK went very smoothly, with no problems. Unfortunately, after my passport was stolen at Heathrow Airport (after checking in and receiving boarding passes), Lastminute.com were completely unhelpful in getting the problem of re-booking new seats sorted out. This company seem good at selling holidays and flights, but if you have a problem, they are completely inept at helping you. Their customer service is next to useless. You have to email… Read Full Review

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“I booked a flight for my family and paid with a debit...”

Written on: 24/01/2006 by akalavath (1 review written)

I booked a flight for my family and paid with a debit card. They took money from my account immediately.

I waited for 5 days to get my ticket and then I tried to contact them. They told me that they are not able to complete my booking and will refund my money in 10 days.

Their contact number in the UK makes it impossible to speak to a person if you are calling to follow up a booking and their email correspondence is done from India and each reply takes one day.
In the end I am still waiting… Read Full Review

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“Booked flights, hotel and car parking through...”

Written on: 07/11/2005 by michaelbibby (1 review written)

Booked flights, hotel and car parking through lastminute.com. None of the services I booked were particularly cheap. When I settled up at the hotel they charged me an additional 'tourist tax' (£7) because I booked through lastminute.com. When I got home and tried to retrieve my car from the pre-paid (through lastminute.com) on-airport NCP car park, they refused to accept the booking number supplied by lastminute.com. After arguing for 30 minutes I eventually had to pay again (£17)… Read Full Review

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“We booked with lastminute.com to fly from Heathrow to...”

Written on: 07/11/2005 by TrevorS (5 reviews written)

We booked with lastminute.com to fly from Heathrow to San Francisco, and return from Los Angeles. The prices were the best we could find, and our confirmation arrived almost immediately. We could not find any other online service which allowed arrival and departure from different airports.
The confirmation (a six digit number and flight details) printed out to five sheets of paper. It could easily have fitted onto one sheet had it not been for all the unnecessary adverts… Read Full Review

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“Be very wary of Last Minute .com's "Top Secret Hotels"...”

Written on: 28/09/2005 by JengaJenga (1 review written)

Be very wary of Last Minute .com's "Top Secret Hotels" deal. Described as fabulous, 5* luxury but so secret their partners don't even want to put their name to them.

Wondering why? We booked 4 nights at a 5* hotel in Mayfair. It turned out to be a beautiful hotel in a quality chain, but currently undergoing major refurbishment. We checked out the recent reviews on the web and here's an example:-

"We were then sent to our '5 star room' to find the following;
.A hard hat next to the bed
.A… Read Full Review

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Kitten28's Response to JengaJenga's Review

Written on: 28/05/2008

<br/>The secret hotel deal is poor we ended up at a grotty hotel in Kensington with peeling wall paper and was not worth the money, would rather have stayed in the travelodge!

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