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“If I could give 0 stars, I would. Some friends and I...”

Written on: 20/05/2010

If I could give 0 stars, I would. Some friends and I were trying to book flights to go on an American Council of the Blind conference, and we found some really good deals on lastminute.com. When we entered the card ino, we got a message back from the sight that there was a booking error and to try again later. The tickets were $457 for two, but the charge came through on my friend's card for $1300 and we received no email confirmin the charge. When we called lastminute.com we were told thy… Read Full Review

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“I have just been scammed by lastminute.com and...”

Written on: 19/05/2010

I have just been scammed by lastminute.com and highstreetmax.com

I used lastminute.com to buy theater tickets in April, at the end of April I noticed a recurring visa transaction for £14.95 debited from my account. I called the number on my statement and it's just an automated service, no one answers. I do not know any account details because I never received any, so I cannot cancel the service via email or on the phone. I spoke to my bank Nationwide about it and they say they cannot help. The… Read Full Review

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“HI MADE A FEW PHONE CALLS LAST WEEK FOR THE PRICE/TYPE...”

Written on: 15/05/2010

HI MADE A FEW PHONE CALLS LAST WEEK FOR THE PRICE/TYPE OF ACCOMADATION FOR USA TRIP ,THE AGENTS WERE UNKNOWLEDGEABLE,UNHELPFUL AND DID NOT EVEN RETURN MY CALL.ADVISE KEEP CLEAR.NOT RECCOMENDED… Read Full Review

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“We booked flights and 2 rooms in Paris Hotelas a...”

Written on: 13/05/2010

We booked flights and 2 rooms in Paris Hotelas a package and on arrival told only one room had been booked. Thankfully hotel staff sorted this out. return flight cancelled due to volcanic ash. Spent a fortune trying to get through to last minute.com customer services to get a refund and now told it will be between 2 - 4 months before I am refunded. Last Minute.com I don't think so more like last resort. If we had booked direct with air france for our flights they would have refunded us on the… Read Full Review

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“Just had an appalling experience with lastminute.com....”

Written on: 12/05/2010

Just had an appalling experience with lastminute.com. We booked a flight with them and the return was cancelled due to the volcanic ash situation. The flight was with EasyJet and their website said you could rebook online; however since we had gone through lastminute there was no record of our booking. We then rang lastminute and got put on hold for half an hour, and as soon as we got through, somebody hung up on us! We rang back and were on hold for another half hour, a woman took our details… Read Full Review

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“I booked a hotel through lastminute.com. No...”

Written on: 08/05/2010

I booked a hotel through lastminute.com. No complaints with the booking or the hotel but their website offered what appeared to be a no-strings discount voucher against a future booking. I did't take it up and didn't think more about it. On checking my credit card bill a couple of months later I saw a charge of £14.95 fro High Street Max - not a name I had ever heard of so I queried it. They say I had signed up to a £14.95 monthly subscription while on lastminute.com's website. "News to… Read Full Review

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“they are bloody ace all this peoples r asswholes coz...”

Written on: 02/05/2010

they are bloody ace all this peoples r asswholes coz dey didnt get thier way the last minute n they are moaning honestly go for deese guys recommanded n rated!!!!! used dem las year n dey were fab no probs at all got return ticket for £300 in the peak summer so u cant complain… Read Full Review

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Zarya's Comment

Written on: 19/07/2010

Is there an English translation of this review available?

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“Happens everytime... false advertising if you ask me....”

Written on: 29/04/2010 by jurgenlison (3 reviews written)

Happens everytime... false advertising if you ask me. Lastminute.com just shows you cheap rates, which then prove impossible to book !

Go to us.lastminute.com, select your "package" destination and dates, and you will get a very attractive "starting at" price listed prominently on the page. Then, try to select the hotel and flights included in this cheapest option, and you will get a message : "The original flight option included in your package price is no longer available but we have other… Read Full Review

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“Never book with this agency !! On the morning of the...”

Written on: 21/04/2010

Never book with this agency !! On the morning of the 15th when the volcano was erupting and I didnt know, I booked a city break through last minute and they never advised of the volcano issue. Found myself with the money now lost and no trip. They are thieves!!!… Read Full Review

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“Customer service helpline is never answered. The call...”

Written on: 20/04/2010

Customer service helpline is never answered. The call centre staff are moody and don't understand what you are trying to get them to do. Found the hotel room £180 cheaper on another site and it took another 14 calls to cancel my booking. Take note - if they don't answer the phone after 4 mins you get cut off by their call system… Read Full Review

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“We have a booking for a hotel in Jersey for 4 nights...”

Written on: 17/04/2010 by clairey99 (1 review written)

We have a booking for a hotel in Jersey for 4 nights starting tonight through bmi baby hotels run by last minute.com - as our flight has been cancelled, I am trying to ring Last Minute.com to see if I can amend our booking -
As per their website, I am ringing their customer helpling.

Each time I ring - ALL THAT HAPPENS IS "THE OTHER PERSON HAS HUNG UP" AFTER 3 MINUTES.

Very frustrating - am close to giving up… Read Full Review

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“Great Website if you are just getting what you want,...”

Written on: 16/04/2010

Great Website if you are just getting what you want, price are cheap but can be very mislead. Recently just booked a holiday, but had to cancel due to the volcanoes, their customer service number is unreachable, I mean unreachable is it just cut you off after telling you it costs 10p per min!! rang the holiday operator, they didn't know what to do until someone gave me their head office number... a nightmare if something happen, otherwise it might be ok… Read Full Review

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“I feel like Lastminute.com may kill me before smoking...”

Written on: 12/04/2010

I feel like Lastminute.com may kill me before smoking does. Double bookings, substandard hotels on the mystery deals and a call centre in India which does not know the mean of 'time'. I hope this company goes under to save other people having similar experiences to ourselves… Read Full Review

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“I have never come close to having a break down until I...”

Written on: 08/04/2010

I have never come close to having a break down until I booked with Lastminute.com.au

They double charged our tickets to $8500 by mistake, and refused to take responsibility for it, since they kept repeating "we don't have a billings team" - in other words, they take transfer thousands of dollars everyday, and have no data entry to account for any of it.

I had to go to the bank to prove they took it.
After a staggering one week and 42 phone calls, a refund was given. The staff were… Read Full Review

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Labouche96's Comment

Written on: 09/04/2010

I found this review very helpful because a very similar thing happened to me when I booked with "lastminute.com.au" - This company really needs to be shut down. I applaud you for speaking up against them - business' like these need to be shut down.

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“It all looks ok when you booked the hotel from...”

Written on: 19/03/2010 by cjvisions (1 review written)

It all looks ok when you booked the hotel from lastminute.com webpage and paid. The miserable time is coming when they tell you the hotel is double booked and will not avialable at all. You send a eamil or make a call to ask the relocation, either their aotumatic response email or said customer service will tell you to wait 24 hours to confirm , and then they fail to commit. You ask them agian, and they will tell you wait another 24 hours, and so on, and so on. This company has lost their… Read Full Review

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“I booked a hotel through lastminute.com...”

Written on: 08/03/2010

I booked a hotel through lastminute.com (3nights)...the region has been snowed in...regional airports are closed and roads are impossible...Talked to a friend you can't get to it anyway (40cms of snow on a D Road in France)... lastminute.com attitude don't care if the hotel agrees to cancellation or change call us...hotel attitude convince lastminute.call...so I ma caught in the middle and lastminute.com will charge my credit card regardless...doubt the hotel gets anything...do not use… Read Full Review

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“A COMPLETE NIGHTMARE. ”

Written on: 04/03/2010

A COMPLETE NIGHTMARE.

I actually gave then ZERO STARS, but this rating system requires at least one.

Lastminute.com told me that the flight for the second part of my one-way trip was cancelled and they would not refund my money. They also would not find a convenient alternative route. I had to find the rest of my way home from a country I had never been too. They kept sending responses saying they did not know the price of the ticket so they could not refund me. They seemed to outsource… Read Full Review

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“I booked a hotel with breakfast through...”

Written on: 03/02/2010

I booked a hotel with breakfast through lastminute.com. I was offered an upgrade which I accepted (rule - something that looks good is obviously a catch!). AFTER I had pressed the confirm button it told me the room came without breakfast so not such a bargain after all. They have been slow in responding to my complaint and now have degenerated into rudeness telling me it is my fault. I have never used any site like this before and never will again. Don't use them - they just want your money and… Read Full Review

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“this is the first and last time will use lastminute...”

Written on: 31/12/2009 by BANU2010 (1 review written)

this is the first and last time will use lastminute !!!! i booked a cinema ticket for me and my childeren in westend to see film called Alvin oooopppppssssss last minute has mislead me !! there are no films monday to friday rating U !! no refund no exchange - we are family of 3 and with a very small buget !! last minute enjoy our £22 pounds - i will never ever use you again aND I WILL MAKE SURE MY CHILDEREN DO NOT USE YOUR SIDE WHEN THEY GROW UP !!… Read Full Review

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“This is not a good company, they were not reachable in...”

Written on: 21/12/2009

This is not a good company, they were not reachable in India and it has been very difficult to get partially reimbursed of my flight.
Use either Expedia (excellent) or book your flight directly on the airline companies websites.

I will not use lastminute in the future anymore… Read Full Review

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