Lastminute Reviews - www.lastminute.com

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“I thought I was getting a good deal with...”

Written on: 12/07/2008

I thought I was getting a good deal with Lastminute.com, the flights were cheaper than I had found before and I decided to book with them. I used my credit card and was told that my transaction had not completed that something had happened the website so I decided to book elsewhere as I was in a hurry to get the flights booked. Just as what had happened someone else here, when I went to book I noticed that the money had been taken by last minute though no booking had been made. I rang up very… Read Full Review

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“We booked last February two weeks in Corfu for the...”

Written on: 28/05/2008 by kitten28 (10 reviews written)

We booked last February two weeks in Corfu for the September, was a good price and all seemed well, in June we received the tickets and paperwork but the flights were for the following week! I tried telephoning but there was no direct contact number, just automated service advising to e-mail any changes, which I did and finally 3 weeks later we got new tickets for the correct date but no apology.

When we arrived at Corfu airport we managed to find the desk and then promptly waited 30 minutes… Read Full Review

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“I was not happy with their service, I do not recommend...”

Written on: 28/04/2008

I was not happy with their service, I do not recommend Last Minute.com. I arranged 2 separate flights in China. After the website kept crashing for me, I was told that paper only tickets were available. These were then sent by courier to my home address, despite a specific request that they be sent to work.
They mis-spelt my email address causing log on problems.
The sales staff member must have a learning difficulty as she could not spell my address back to me after 4 or 5 attempts.
I finally… Read Full Review

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“I had a very bad experience with last min Bombay....”

Written on: 25/04/2008 by ceema (1 review written)

I had a very bad experience with last min Bombay. Wrong information was given and 2 cards where blocked for more than 1800 pounds as far as I am concerned. All the informations given to me was wrong in my opinion. I am extremely disappointed with the service and would share this bad experience with everyone I know. I make a lot of booking both Air and hotel and do not recommend Lastminute.com… Read Full Review

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“I booked a flight through lastminute.com, but while we...”

Written on: 02/04/2008

I booked a flight through lastminute.com, but while we were waiting to board, the flight was cancelled. Trying to get a refund out of lastminute.com is like trying to get blood from a stone. They are impossible to get hold of. Although I have an e-mail from the airline confirming that the flight was cancelled, lastminute tell me that it was not. I have a boarding card, baggage receipt etc., but lastminute say I did not turn up for the flight… Read Full Review

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“Lastminute.com has an easy to use online booking...”

Written on: 18/03/2008

Lastminute.com has an easy to use online booking system. Very difficult to contact
Excessive admin charges
Excessive costs to change flight dates. I would generally avoid them them as the cons far out weigh the benefits… Read Full Review

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“Very poor and unhelpful customer service in my...”

Written on: 15/03/2008

Very poor and unhelpful customer service in my experience.

Lastminute.com arranged a wedding room for us via their website, the advertised room was nothing like the actual room as far as I am concerned. It was so small we had to move, the night before our wedding! Because we didn't call within 24 hours (which fell on our wedding day itself), in my opinion they have refused to even answer correspondence and we are still (6 months on) trying to get the refund. Be careful with the descriptions… Read Full Review

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“If I ever want to travel I will never ever us them in...”

Written on: 12/03/2008 by agustobabe (1 review written)

If I ever want to travel I will never ever us them in my life.
I booked a Chessington World of Adventure ticket and hotel package for £262.60 about a week ago to go with my boyfriend from 21-24 of march (easter period ). My boyfriends mother is really sick and admitted in hospital so we decided to call them up to ask if we could get a refund cos it wasn't looking likely we were going to travel giving 10 days notice. They said well the theme park ticket are non refundable and the hotel booking… Read Full Review

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“I purchased flight + hotel; received confirmation,...”

Written on: 26/02/2008

I purchased flight + hotel; received confirmation, only to get a phonecall hours later which informed me that the flight tickets that I had purchased were no longer available. I had to pay more than I'd initially agreed to, and then I still had to call back in order for them to send me the new e-ticket!… Read Full Review

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“The website hung as I tried to amend the date while...”

Written on: 19/02/2008 by eloise parrack (1 review written)

The website hung as I tried to amend the date while doing a final check of the booking and appeared to reload, I then received a confirmation email about 20 minutes later with the wrong date (having never pressed submit). They refuse to cancel or amend. I have had the money taken from my account and despite a customer service advisor telling me they would offer a discretionary refund with a cancellation charge of £20, she later phoned back denying this and offering no alternatives. Be warned, I… Read Full Review

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“I spoke to someone who didn't even speak English to a...”

Written on: 07/02/2008

I spoke to someone who didn't even speak English to a standard that someone in sales should be speaking. then i was informed of my choice of reservation that it was a one night stay over, but after i had booked the trip, and they had gladly taken my money, even though i had to repeat all my details countless times, I was eventually sent my receipt email to my email address. I then released that the package i had bought was only a day spa trip, after I had repeatedly requested a night stay.

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“Ever had to tell a 3 year old that she's NOT going to...”

Written on: 02/02/2008

Ever had to tell a 3 year old that she's NOT going to Disney after all tomorrow. We had to do just that. We booked a last minute trip to Orlando through lastminute, and got a confirmation email back with a confirmation email stating that detailed itinerary was to follow. This was for a flight leaving the next morning at 6 am, so imagine our concern when we didn't get said itinerary! After a few more hours, we called them, and they had no record of any transactions taking place. We noticed that… Read Full Review

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“I will never use this website again, they offer a...”

Written on: 25/01/2008

I will never use this website again, they offer a pitance refund.
They make you wait on the phone for ages, charging 10p a minute. They are not ABTA registared so no way of complaining to ABTA.
I would suggest using any offical website, ie BA or a reconised agent ie expedia… Read Full Review

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“My partner tried (at the beginning of December) to...”

Written on: 28/12/2007 by configurator (1 review written)

My partner tried (at the beginning of December) to organise a wine experience with 'Vinopolis' in London for Christmas. It's now 28th Dec and the promised tickets have still not turned up.

Last minute have washed their hands of this because they are acting as an agent for Vinopolis. But they took our money!

If you find Last Minute acting as an agent for a third party take my advice and go direct to the third party. In this case we would have got e-tickets instead of paper ones that still… Read Full Review

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“I would recommend that you stay away from this company...”

Written on: 04/12/2007 by BritabroadUK (1 review written)

I would recommend that you stay away from this company if you value your travel arrangements. I tried to change the dates of a flight but was told that I could not change the dates, cancel the ticket or change the name of the person flying i.e. I would have to lose nearly 800! After I had spoken to Trading Standards and again to lastminute.com, they were able to refund the ticket price minus a 150 admin fee! Needless to say, I booked alternative dates flight through another agent who can… Read Full Review

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“Lastminute.com, cancelled my ticket upon my request...”

Written on: 30/10/2007 by hazem13 (1 review written)

Lastminute.com, cancelled my ticket upon my request and never sent me the money back, the £450 ticket to Doha-Qatar, was cancelled and i was entitled to only £142s.After 12 weeks i called them and they said, we didn't receive your cancelled ticket, from you, and when i gave them the royal mail dispatch number, they said to me: we recieved an empty envelop! We will need 1 year to refund your ticket!
I can't beleive what they did and i don't know what to do? I'm never using this site… Read Full Review

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“They are sailing very close to fairness ”

Written on: 06/09/2007 by Robert Hester (1 review written)

They are sailing very close to fairness
I won't be going with them ever again.
N.B. Trainline are a direct link to lm.c so if you book a hotel on their site you have no way back to trainline itself… Read Full Review

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“Don't waste your time. I did not book with...”

Written on: 10/08/2007 by fly00by (1 review written)

Don't waste your time. I did not book with lastminute.com because both times I selected a specific trip/dates/hotel the advertised price was not available. Supposedly an alternate airline ticket had to be selected, which increased the cost of the trip by $150-$300… Read Full Review

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Uosa11's Response to fly00by's Review

Written on: 06/08/2008

This sounds similar to my experience with lastminute. I am surprised that this company still has any customers, I was treated so poorly, I will not use them again.

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“Advice customers to stay well clear, they took my...”

Written on: 09/08/2007 by scrabanger (1 review written)

Advice customers to stay well clear, they took my money and for no reason cancelled my confirmed booking at the last minute - I then have to WAIT TEN DAYS TO GET YOUR MONEY BACK FROM THEM. Hours of waiting on phone number, if you get through they cut you off. LAST MINUTE . CON

Would advise all to stay well clear, this in not the same company that it used to be when Martha Lane-Fox started it. Since she left and it seems to have become a PTY its become an unsympathetic, impersonal service… Read Full Review

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“In general, lastminute.com offers a range of lower...”

Written on: 13/07/2007 by shaniafeng (6 reviews written)

In general, lastminute.com offers a range of lower price flights compared to other travel agents, especially when you book in advance. I have not tried the customer service on phone, but the online service was quite good, and by now, I have not got any bad experience about this website. However, I did not find that the flights were very cheap when I wanted to book close to the flight schedule, this is not as indicated by its name… Read Full Review

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