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Written on: 12/06/2009 by andre122 (1 review written)
They are just terrible. Me and my wife booked hotel from lastminute.com they have taken money and then sent an email to the hotel that my card was stolen and canceled the booking. They even tried to call the police. NEVER BOOK FROM LASTMINUTE.COM !!!!!!!… Read Full ReviewVisit lastminute.com
Written on: 16/05/2009 by razanm (1 review written)
Booked a flight online with my own card. All went through smoothly. Next day they send me a email saying card security failed and then the order cancelled. The worst it takes more than ten days to get the refund. I had the worst online purchase from lastminute.com… Read Full ReviewVisit lastminute.com
Written on: 02/03/2009
After my booking was confirmed and i found out the name of my hotel- i did a quick search and within 1 minute, found 2 websites who offered my a cheaper deal. I am mighty peeved off. I am now waiting for an answer from them.
I go on holidays abroad/uk 3 or 4 times a year and know my bargains. I haven't used lastminute for at least a year because i have always found better deal elsewhere. However, i thought it had improved so thought i give it a try and save myself some hassle- but it looks… Read Full Review
Written on: 29/01/2009 by jamesqn (1 review written)
I booked two theatre tickets on lastminute.com - the payment was accepted and we planned our Saturday night out, only to be called the next day and told the tickets didn't actually exist and our card would be refunded. Erm… Read Full ReviewVisit lastminute.com
Written on: 13/01/2009
I booked flights from Ireland to Spain via London and then realised I had to travel from gatwick to heathrow in half an hour including baggage collection. I phoned and complained that this was impossible and why had this package been sold (one search, one transaction) and they said I should have read the details more carefully and refused to change the second flight. Would NEVER use again… Read Full ReviewVisit lastminute.com
Written on: 10/01/2009
My husband booked a spa break for my xmas present, we received the email confirmation with a booking reference and instructions to ring the hotel direct to book the inclusive spa treatments before we arrived.
I rang the hotel a week before we were due to travel only to find they had no trace of our booking. When I rang lastminute.com on their customer service telephone number, I spoke to someone in their call centre who abruptly told me that our booking had been cancelled as the hotel was full… Read Full Review
Written on: 29/11/2008 by Lalainlillyville (1 review written)
Get this.... I do not travel. I stay close to home since the economy has left my husband out of a job after 18 years of dedication with his company. We watch every penny and I am very careful when online and NEVER gave out my card or bank info but somehow when I checked my balance through online banking I saw a 600.00 charge for lastminute.com. I was about to make our mortgage payment but our money was gone. I freaked and went online to see who they were and got a phone number that offered… Read Full ReviewVisit lastminute.com
Written on: 28/10/2008
Some days ago I tried to book a flight to Brazil. While I was heading towards the end of the booking procedure - i.e. I gave my credit card details already - the website got stuck. I looked at my credit card account and found out that the money had been already grabbed. I called the customer service to know if I got the flight and they told me that there was no booking because actually the flight displayed on the website was no longer available.
In summary, (i) the information displayed was not… Read Full Review
Written on: 16/10/2008 by Marit99 (1 review written)
Booked a hotel in London in November 2008. Marriott Park Lane. Booking went through, everything was fine. Confirmation of the deal arrived.
Then, after two days, LastMinute.com cancelled the deal and as far as I am aware they had not tried to contact me at all.
I am an experienced traveller, and have used the internet for years when it comes to plan trips for me and my family. This has never happened to me before. So I say: I do not recomemnd LastMminute.com.
Rebooked the hotel through… Read Full Review
Written on: 15/10/2008
I would choose to use lastminute again as we got a good deal with the hotel and flight combined… Read Full ReviewVisit lastminute.com
Written on: 28/08/2008 by jualia (1 review written)
1st - thought the holiday representative could have been more helpful.
2nd - the flight times are unknown when I booked my holiday it seemed.
I thought our holiday representative in Turkey was very unhelpful, difficult to contact, did not meet us and didn't explain anything I felt. Therefore I do not recommend Last Minute.com… Read Full Review
Written on: 21/08/2008
If you must book with lastminute be very aware of this issue. If you check on internet forums and review sites you will see that thousands of people have had this problem. Apparently I signed up for some kind of offer unknowingly...something to do with ticking or unticking a box when I made my lastminute.com booking!
If you have ever booked anything through lastminute.com I suggest you check your credit card statements immediately… Read Full Review
Written on: 07/08/2008 by labuzzina (1 review written)
I bought a flight ticket for Italy 6 month ago. The trip features were: 16 hours of flight and only one stop.
Three weeks ago they sent me an e-mail saying that my trip plan had been changed.. the new features were: 24 hours of flight! Two stops, and at the second stop I've to wait for 8 hours! I called them to complain and they answered that they would have called me back in few days. I didn't received any calls as far as I am aware. I sent them 2 e-mails, and they answered the same thing. At… Read Full Review
Written on: 06/08/2008 by uosa11 (1 review written)
I tried making a hotel booking on Lastminute.com, but was told on the checkout pages that there was a technical error and that my card had not been debited, and suggestd I try again. After multiple attempts, I gave up, only to find out later from my bank that some charges had been made. After (eventually) getting on the phone several times (there seems to be only 1 person in the call centre, I spoke to him each time), I was given no explanation for the error, they said that they would go ahead… Read Full ReviewVisit lastminute.com
Written on: 05/08/2008 by singebleu (1 review written)
I'm trying to be fair here but to be honest... no good points I can think of. Virtually everything in my experience was non-refundable.
Customer Service has been beyond my personal belief as
All calls dealt with using a foreign call centre as far as I am aware have been very difficult for me to understand what they are saying. Therefore I do not recommend LastMinute.com… Read Full Review
Written on: 29/07/2008
The room I got was fine. But any good value I got has been spoiled in my opinion as in the course of the transaction I have found myself signed up for something called highstreetmax.com, which I did not request. This supposed gives me £10 off : it doesn't it seems. And now I find £14.95 a month coming out of my account. I am not taking advice about taking this crowd to court, as they have not yet refunded my "membership", despite the fact I did not know I had it, still less derived any… Read Full ReviewVisit lastminute.com
Written on: 12/07/2008
I thought I was getting a good deal with Lastminute.com, the flights were cheaper than I had found before and I decided to book with them. I used my credit card and was told that my transaction had not completed that something had happened the website so I decided to book elsewhere as I was in a hurry to get the flights booked. Just as what had happened someone else here, when I went to book I noticed that the money had been taken by last minute though no booking had been made. I rang up very… Read Full ReviewVisit lastminute.com
Written on: 28/05/2008 by kitten28 (10 reviews written)
We booked last February two weeks in Corfu for the September, was a good price and all seemed well, in June we received the tickets and paperwork but the flights were for the following week! I tried telephoning but there was no direct contact number, just automated service advising to e-mail any changes, which I did and finally 3 weeks later we got new tickets for the correct date but no apology.
When we arrived at Corfu airport we managed to find the desk and then promptly waited 30 minutes… Read Full Review
Written on: 28/04/2008
I was not happy with their service, I do not recommend Last Minute.com. I arranged 2 separate flights in China. After the website kept crashing for me, I was told that paper only tickets were available. These were then sent by courier to my home address, despite a specific request that they be sent to work.
They mis-spelt my email address causing log on problems.
The sales staff member must have a learning difficulty as she could not spell my address back to me after 4 or 5 attempts.
I finally… Read Full Review
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