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“Very poor and unhelpful customer service in my...”

Written on: 15/03/2008

Very poor and unhelpful customer service in my experience.

Lastminute.com arranged a wedding room for us via their website, the advertised room was nothing like the actual room as far as I am concerned. It was so small we had to move, the night before our wedding! Because we didn't call within 24 hours (which fell on our wedding day itself), in my opinion they have refused to even answer correspondence and we are still (6 months on) trying to get the refund. Be careful with the descriptions… Read Full Review

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“If I ever want to travel I will never ever us them in...”

Written on: 12/03/2008 by agustobabe (1 review written)

If I ever want to travel I will never ever us them in my life.
I booked a Chessington World of Adventure ticket and hotel package for £262.60 about a week ago to go with my boyfriend from 21-24 of march (easter period ). My boyfriends mother is really sick and admitted in hospital so we decided to call them up to ask if we could get a refund cos it wasn't looking likely we were going to travel giving 10 days notice. They said well the theme park ticket are non refundable and the hotel booking… Read Full Review

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“I purchased flight + hotel; received confirmation,...”

Written on: 26/02/2008

I purchased flight + hotel; received confirmation, only to get a phonecall hours later which informed me that the flight tickets that I had purchased were no longer available. I had to pay more than I'd initially agreed to, and then I still had to call back in order for them to send me the new e-ticket!… Read Full Review

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“The website hung as I tried to amend the date while...”

Written on: 19/02/2008 by eloise parrack (1 review written)

The website hung as I tried to amend the date while doing a final check of the booking and appeared to reload, I then received a confirmation email about 20 minutes later with the wrong date (having never pressed submit). They refuse to cancel or amend. I have had the money taken from my account and despite a customer service advisor telling me they would offer a discretionary refund with a cancellation charge of £20, she later phoned back denying this and offering no alternatives. Be warned, I… Read Full Review

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“I spoke to someone who didn't even speak English to a...”

Written on: 07/02/2008

I spoke to someone who didn't even speak English to a standard that someone in sales should be speaking. then i was informed of my choice of reservation that it was a one night stay over, but after i had booked the trip, and they had gladly taken my money, even though i had to repeat all my details countless times, I was eventually sent my receipt email to my email address. I then released that the package i had bought was only a day spa trip, after I had repeatedly requested a night stay.

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“Ever had to tell a 3 year old that she's NOT going to...”

Written on: 02/02/2008

Ever had to tell a 3 year old that she's NOT going to Disney after all tomorrow. We had to do just that. We booked a last minute trip to Orlando through lastminute, and got a confirmation email back with a confirmation email stating that detailed itinerary was to follow. This was for a flight leaving the next morning at 6 am, so imagine our concern when we didn't get said itinerary! After a few more hours, we called them, and they had no record of any transactions taking place. We noticed that… Read Full Review

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“I will never use this website again, they offer a...”

Written on: 25/01/2008

I will never use this website again, they offer a pitance refund.
They make you wait on the phone for ages, charging 10p a minute. They are not ABTA registared so no way of complaining to ABTA.
I would suggest using any offical website, ie BA or a reconised agent ie expedia… Read Full Review

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“My partner tried (at the beginning of December) to...”

Written on: 28/12/2007 by configurator (1 review written)

My partner tried (at the beginning of December) to organise a wine experience with 'Vinopolis' in London for Christmas. It's now 28th Dec and the promised tickets have still not turned up.

Last minute have washed their hands of this because they are acting as an agent for Vinopolis. But they took our money!

If you find Last Minute acting as an agent for a third party take my advice and go direct to the third party. In this case we would have got e-tickets instead of paper ones that still… Read Full Review

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“I would recommend that you stay away from this company...”

Written on: 04/12/2007 by BritabroadUK (1 review written)

I would recommend that you stay away from this company if you value your travel arrangements. I tried to change the dates of a flight but was told that I could not change the dates, cancel the ticket or change the name of the person flying i.e. I would have to lose nearly 800! After I had spoken to Trading Standards and again to lastminute.com, they were able to refund the ticket price minus a 150 admin fee! Needless to say, I booked alternative dates flight through another agent who can… Read Full Review

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“Lastminute.com, cancelled my ticket upon my request...”

Written on: 30/10/2007 by hazem13 (1 review written)

Lastminute.com, cancelled my ticket upon my request and never sent me the money back, the £450 ticket to Doha-Qatar, was cancelled and i was entitled to only £142s.After 12 weeks i called them and they said, we didn't receive your cancelled ticket, from you, and when i gave them the royal mail dispatch number, they said to me: we recieved an empty envelop! We will need 1 year to refund your ticket!
I can't beleive what they did and i don't know what to do? I'm never using this site… Read Full Review

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“They are sailing very close to fairness ”

Written on: 06/09/2007 by Robert Hester (1 review written)

They are sailing very close to fairness
I won't be going with them ever again.
N.B. Trainline are a direct link to lm.c so if you book a hotel on their site you have no way back to trainline itself… Read Full Review

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“Don't waste your time. I did not book with...”

Written on: 10/08/2007 by fly00by (1 review written)

Don't waste your time. I did not book with lastminute.com because both times I selected a specific trip/dates/hotel the advertised price was not available. Supposedly an alternate airline ticket had to be selected, which increased the cost of the trip by $150-$300… Read Full Review

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Uosa11's Response to fly00by's Review

Written on: 06/08/2008

This sounds similar to my experience with lastminute. I am surprised that this company still has any customers, I was treated so poorly, I will not use them again.

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“Advice customers to stay well clear, they took my...”

Written on: 09/08/2007 by scrabanger (1 review written)

Advice customers to stay well clear, they took my money and for no reason cancelled my confirmed booking at the last minute - I then have to WAIT TEN DAYS TO GET YOUR MONEY BACK FROM THEM. Hours of waiting on phone number, if you get through they cut you off. LAST MINUTE . CON

Would advise all to stay well clear, this in not the same company that it used to be when Martha Lane-Fox started it. Since she left and it seems to have become a PTY its become an unsympathetic, impersonal service… Read Full Review

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“In general, lastminute.com offers a range of lower...”

Written on: 13/07/2007 by shaniafeng (6 reviews written)

In general, lastminute.com offers a range of lower price flights compared to other travel agents, especially when you book in advance. I have not tried the customer service on phone, but the online service was quite good, and by now, I have not got any bad experience about this website. However, I did not find that the flights were very cheap when I wanted to book close to the flight schedule, this is not as indicated by its name… Read Full Review

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“Booked a holiday through LastMinute.com - the prices...”

Written on: 01/07/2007 by markgale (10 reviews written)

Booked a holiday through LastMinute.com - the prices looked very tempting, when I had agreed all the details you slowly watch all the prices rise so if you only have £500 to spend you can ignore any holiday priced over £400. The hidden extras make no sense at all. Fuel surcharge? Why am I being charged this? Can I take my own fuel and not pay this? Were they thinking that the plane wouldn't need fuel - why isn't included? This is just one of the many little extras which vastly changes the… Read Full Review

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“Have had some good deals in past - but this reluctance...”

Written on: 03/04/2007 by lindaletten (1 review written)

Have had some good deals in past - but this reluctance to refund my funds has ensured I will never purchase again unless by credit card. They are doing themselves no good with their actions. To fob of clients with technical problems to refund 2,700 is ridiculous… Read Full Review

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Uosa11's Response to lindaletten's Review

Written on: 06/08/2008

I found that they tried to fob me off with excuses of technical errors to, and tried to blame everyone from my bank to me for their mistakes. Rubbish company.

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“I used lastminute.com to book a flight and rental car...”

Written on: 19/02/2007 by ILuser (1 review written)

I used lastminute.com to book a flight and rental car to attend a relative's funeral. Since I was booking airfare last minute, everything was VERY expensive, including the "bereavement fare." Then I found lastminute.com, where I booked direct flights for $300 less than any other option I could find, AND that price included a rental car. I had a smooth transaction and no problems, except that because I bought the ticket the day before I flew, I was "tagged" for extra security (but I was… Read Full Review

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“Do not ever buy ticket on this website. They took my...”

Written on: 17/02/2007 by yajivg (1 review written)

Do not ever buy ticket on this website. They took my money and never sent me any sort of response. When you try customer service they keep transferring you for days. I really did not look for reviews before I got my tickets in this website. However, I am giving one now, please do not buy anything on that website. They take your money and just runaway. I had booked my tickets for my Honeymoon. This has gone beyond the maximum frustration… Read Full Review

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252776_Anonymous101's Response to yajivg's Review

Written on: 19/02/2007

I agree, do not use this website!

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Uosa11's Response to yajivg's Review

Written on: 06/08/2008

I was also at the end of my tether with lastminute, they are extremely frustrating to deal with, and are unnable to understand that their customers are reasonable, intelligent people. It turned out that I knew more about online transactions than anyone at their customer service department seemed to. They simply took the money, claimed that they hadn't, and tried to get rid of me. They never even acknowledged that I'd booked a holiday with them.

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Yajivg's Response to yajivg's Review

Written on: 19/02/2007

After further investigation, they have charged me $450 for a $300 ticket, I called up the credit card company and I have filed to dispute this charge.

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“I spent all night trying to find just the right...”

Written on: 06/02/2007 by jgcmichaels (1 review written)

I spent all night trying to find just the right combination of flights to take an urgent, last minute trip to the USA from London. I then paid for the tickets using my MasterCard. The next morning at my office I found out that Lastminute.com had cancelled my payment and booking claiming that I had committed fraud! When looking into the matter, I found out they saw that my credit card address was different to the address I put down for the tickets because I had just moved home. Rather than… Read Full Review

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“I bought 2 tickets of Gulf Air from them. Lastminute...”

Written on: 28/12/2006 by shumayun (1 review written)

I bought 2 tickets of Gulf Air from them. Lastminute charged me for the credit card transaction, as well they charged me an additional £10 on each ticket compared to the ticket price listed on Gulf Air's website… Read Full Review

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