Lastminute Reviews - www.lastminute.com

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★☆☆☆☆

“BEWARE!!Dont use this company!! We booked a family...”

Written on: 03/11/2010

BEWARE!!Dont use this company!! We booked a family weekend to NYC to celbrate my Wifes birthday (Sept2010), We were advised we could pre book ours seats on the plane to confirm our party to be seated together, Every thing was fine! our money was quickly taken from our credit card and our hotel plus fight booked,When checking in with Delta Airlines for our return flight we were shocked to be told the party was on standby. I explained there must have been a mistake as we had booked our seats… Read Full Review

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★★☆☆☆

“I recently purchased two tickets through last...”

Written on: 01/11/2010 by lasmith (1 review written)

I recently purchased two tickets through last minute.com to see Oliver in London and was VERY disappointed with the seats we landed up with. We were on the far left of the theatre and three rows from the front so couldn't see properly! A huge disappointment as the tickets cost me £70.00 each and they were a birthday present for my boyfriend. I will definitely NOT be booking through last minute.com again as I want to be able to CHOOSE where I want to sit next time!… Read Full Review

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★★★★★

“Have to write a review re meal/blood brothers tickets...”

Written on: 18/10/2010

Have to write a review re meal/blood brothers tickets 8th Oct 10. Could not rate it highly enough, the meal at Edwardian Radisson was fantastic (£5 for a bottle of water was a bit steep though). Seats for show were in a great location row H isle seats. Really enjoyed the whole experience. Thank you so much… Read Full Review

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★☆☆☆☆

“I booked a holiday to Seville. Beware, they cherge for...”

Written on: 13/10/2010

I booked a holiday to Seville. Beware, they cherge for using a credit card. The day after booking they slapped on an extra charge of £30 per person apparently because two different airlines were involved. I cancelled but they did not return the full cost. Best avoid this company. I will never use them again… Read Full Review

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★☆☆☆☆

“ ”

Written on: 11/10/2010


Lastminute.com's customer complaints service is terrible.
Booked a SenS spa treatment a very reduced price offer,through Last minute.com.
The appointment was cancelled two days before by SenS spa,no explaination, no apology, no offer of a refund.
Lastminute.com seem to have decided that-
A The paid for,confirmed booking was not a definate appointment.
B Somehow it was my choice to cancel.
After some 8 or so automatic reply e-mails from them, they are still sending out automatic apology… Read Full Review

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★☆☆☆☆

“Terrible service and they never answer the phone. I...”

Written on: 10/09/2010

Terrible service and they never answer the phone. I assume because they know whoever is calling is calling to complain. We booked tickets for the Lion King in NYC. I went to will call to get them and they were not there. I called the company that instant, and they said they called my house that morning to tell me they couldn't get the tickets. Hello I'm already in NYC. This is after they took my money and gave me a confirmation number. I guess you get what you paid for. Lesson learned on… Read Full Review

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★☆☆☆☆

“We booked a 'Secret Hotel' which was advertised as...”

Written on: 09/09/2010

We booked a 'Secret Hotel' which was advertised as being close to the City Centre in Venice. After paying, we found out it was in a completely different city about 15 miles from Venice!!!! False advertising. We tried to get our money refunded but they refused, saying they would pay for transfers from the airport instead.

I am shocked at how these fraudsters can get away with this… Read Full Review

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★☆☆☆☆

“never book a holiday through lastminute.com!! after...”

Written on: 08/09/2010

never book a holiday through lastminute.com!! after attempying to book a holiday with this company 3 times it said there was a problem with booking flights and i could not press the 'buy it' button, however i then realise 3 days later that lastminute.com have taken 3 seperate amounts of £300 from my account, a total of nearly £900! i deffinatly do not recommend!… Read Full Review

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★☆☆☆☆

“Booked a a Top Secret Hotel in Nice for a week...”

Written on: 08/09/2010

Booked a a Top Secret Hotel in Nice for a week holiday. They have advertised the hotel as 'elegant, cose to airport and beach' it turned out to be a the Park Inn Hotel at the Airport (400m away). In my dictionary 'close' doesn't mean 'at'and I don't think anyone would call an airport holiday inn an elegant hotel! We were asking for cancellation because of false advertisement. Both the Hotel and and Lastminute.com refused to take our cancellation… Read Full Review

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★☆☆☆☆

“I booked a 'secret hotel' through Lastminute.com...”

Written on: 06/09/2010

I booked a 'secret hotel' through Lastminute.com promising 5 star luxury in London, the wording in the advertisement made this an offer not to be missed, 5 star indulgence etc, after your your payment is taken they confirm where you are staying; our allocated hotel was the Hilton on Park Lane in London. Never in a million years is this hotel 5 star, the furniture in the room was scratched and chipped, the bed was and old wooden contraption that creeked everytime you moved, the shower head was… Read Full Review

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★☆☆☆☆

“We used lastminute.com to book a hotel room in NYC....”

Written on: 04/09/2010

We used lastminute.com to book a hotel room in NYC. After booking we were notified by lastminute.com that our credit card company would not allow the transaction to go through because it was a foreign transaction. It turns out lastminute.com banks through Israel. After multiple phone calls to our credit card company as well as to lastminute.com we finally were able to complete the transaction. We received our credit card statement yesterday and to our dismay there was a $20 foreign transaction… Read Full Review

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Kentlad's Comment

Written on: 21/12/2010

I cant really see why you would complain about this. If you are in the USA why on earth would you use a British company to book your hotel and not expect to pay a foreign transcation fee. I have used websites in the US when i have been over there and fully expected to pay a transaction fee as i do when i use an ATM

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★☆☆☆☆

“Booked a flight from within the us as I am a us...”

Written on: 02/09/2010

Booked a flight from within the us as I am a us citizen,the flight was from NYC to florida. However I was charged in British pounds almost 90 dollars more than what was listed in my confirmation email. After two days of calling they wouldn't refund my entire amount which was okay but nor would they refund the 90 dollars stating I should have read carefully. And chosen the American flag on the homepage meanwhile when I log on us is in the URL. I was constantly transferred and hung up on. Please… Read Full Review

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★☆☆☆☆

“Booked a hotel,received the confirmation then 7 days...”

Written on: 01/09/2010

Booked a hotel,received the confirmation then 7 days aftrwards had a call direct from the hotel saying they were full and last minute should not have taken the booking,we are stuck now we are going to a wedding and have to take expensive taxis,i thought the hotel acted in a totally unproffesional way… Read Full Review

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★☆☆☆☆

“Wish I could give Zero. I booked a flight from...”

Written on: 25/08/2010

Wish I could give Zero. I booked a flight from lastminute.com from Delhi to London. Payment was taken; I received the confirmation mail and the ticket. Before flying I checked the ticket with Emirates airline and they also confirmed the booking and issued the PNR number. After 4-5 hours when I arrived at the airport, Emirates staff confirmed that my booking was cancelled 4 hours prior to the departure on the same day. I was shocked to hear this, I made the payment, have confirmed ticket with… Read Full Review

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★☆☆☆☆

“Booked Eurostar Disney package via Eurostar: attempt 1...”

Written on: 20/08/2010

Booked Eurostar Disney package via Eurostar: attempt 1 failed but their payment service took my money and they then said they would take 72 hours to refund. Advised I try again as they could not process the package over the phone (why?). Attempt 2 also failed although this time no money was taken allegedly. Attempt 3 (to book the same package) was then allowed over the telephone. Took the agent 1 hour at 10pence per minute to sort. Claimed my credit card was invalid then suddenly it was fine… Read Full Review

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★☆☆☆☆

“Terrible company! After making a hotel booking I...”

Written on: 18/08/2010

Terrible company! After making a hotel booking I caught my flight to NYC and on arrival received an email saying my booking was cancelled. I was stranded and had to pay for an expensive out of budget Hotel as a result.

After many calls, most dropped or transferred, I was told the refund had been put through but it took two weeks for it to be completed by them (excluding the bank processing time)

Worst of all? They had the audacity to charge me for the cancellation!!!… Read Full Review

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★☆☆☆☆

“Be very careful when using this site - they hide small...”

Written on: 18/08/2010

Be very careful when using this site - they hide small tab boxes with important information very well - . Their solution when complaining is to get you spend more money...before giving a refund on the previous transaction.
...I will never buy from them again… Read Full Review

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★☆☆☆☆

“Booked flight and holiday, received e-mail saying it...”

Written on: 09/08/2010

Booked flight and holiday, received e-mail saying it was all confirmed from lastminute.com. Arrived at Heathrow, no air ticket, no hotel reservation. Phoned helpline (by this time the flight we had paid for and taken off) and was told there was a technical hitch. No hitch with them taking our money though!

No holiday! Have used company many times before for theatre breaks etc never had a problem. Very very disappointed and have wasted time, money and our annual leave.

Last minute have said… Read Full Review

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★☆☆☆☆

“This company is an absolute shambles. No clear...”

Written on: 05/08/2010

This company is an absolute shambles. No clear agreement between them and the hotels they advertise in respect of VAT invoices. I have wasted days trying to get this sorted and have been constantly bounced back and forth between lastminute.com and the hotel. Neither prepared to accept responsibility. It has gotten to the stage where I have had to make a formal complaint to HMRC. Customer service is no existant. I have had to call their call centre about five times of later regarding this matter… Read Full Review

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Stefstruminskyj's Comment

Written on: 10/08/2010

I found this review very helpful because..i HAD THE SAME PROBLEM WITH LASTMINUTE.COM as did this person who wrote about the VAT receipts. The VAT receipts were non existant and both the Hotel and last minute .com were constantly passing the book to each other not really answering your question. To cap it all you even get charged 10P a minute for their wrong doing.
<br/>Dont ever use this company, you will have problems of getting your money back if any thing does go wrong. It took me two months get my money back. They were telling me all sorts of excuses of why the money they have already taken from my account would take nearly 10 days to clear with the hotel followed by another 10 days to clear back to Lastminute.com and a further 10 days to me. What a joke.

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★☆☆☆☆

“If you are going to go with an accommodation website,...”

Written on: 04/08/2010

If you are going to go with an accommodation website, I would recommend going with wotif.com.au or similar before lastminute.com.au. Their mid-price hotels are sub-standard, the secret deals are misleading, their telephone operators require some training in manners. This is the first time I have written a review and not one to complain but I found consistently found lastminute.com.au to be deceptive. Your choice but I know I will not be going to lastminute.com.au again… Read Full Review

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Summer Sun 2017 - Mark Warner