Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Fine but hope nothing goes wrong”

Written on: 16/05/2014 by Amanda_Williams (6 reviews written)

I used to book a lot with ebookers and when everything is fine that's great but when there's a problem, get ready for a lot of frustration. So many hoops to jump through to sort out something that was not my fault. First time I put it down to bad luck but when similar happened, I realized that it was the system that was wrong. Now I use different sites to make my bookings… Read Full Review

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“Excellent customer service”

Written on: 16/05/2014 by sofapaws (1 review written)

Based in Edinburgh. Booked nonrefundable city centre hotel in Dublin for a day there before flying out to Australia. Airline changed flights; now have only a matter of hours in Dublin rather than the day we had been expecting. Contacted Ebookers to see if the hotel could be changed to the airport branch of the same company. They phoned hotel to check and although this could not be arranged, the agent Kunal was able to get the refund code and indeed refund the hotel to me to enable me to… Read Full Review

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“good efficient service”

Written on: 11/05/2014 by Niai180 (1 review written)

booking flight dealt with no problems arising and confirming everything okay… Read Full Review

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“professional and considerate”

Written on: 11/05/2014 by Rebekahg297 (1 review written)

I must of been a difficult customer, it was only after the call i thought how good the lady was. My wife and i experienced problems with embassy in Bangkok. Due to that we had to change our flight arrangements. Ebookers rep was brilliant, she explored the issues and advised us of our options and she stayed focused. We are very happy with the service and how she stayed focused was brilliant. I don't write reviews but on this occasion i wanted to share this. There's a lot of chaff out there but… Read Full Review

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“Flight booking online”

Written on: 10/05/2014 by Samanthaw211 (1 review written)

Booked my holiday to Thailand with ebookers and was delighted with the service. Looking forward to doing it again… Read Full Review

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“very helpful”

Written on: 10/05/2014 by Gradye355 (1 review written)

Everything I asked for I got answers too. Also I found that I was asked if they could be of more assistance Several places were looked up in a better deal could be found. Can't think of a reason not recommend… Read Full Review

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“Very simple process”

Written on: 07/05/2014

We booked to fly to Portugal having found price on Ebookers to be much less than booking with BA; in fact, Ebookers price including car hire & luggage was still less than BA hand baggage only fare! Very efficient online system and all details of flights & car hire simply laid out for ease of use. Would thoroughly recommend anyone look at this site before booking elsewhere… Read Full Review

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“Brilliant, very good service”

Written on: 11/04/2014

Excellent service, I missed a flight but they arranged everything for me, including refunds. Would definitely recommend. Customer service is one of the best out there, very professional… Read Full Review

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“My experience was extremely good, no problem encountered”

Written on: 11/04/2014 by Macey29 (1 review written)

Having decided to look for a fare overseas I experience a straight forward with no problem right to the end right down to payment an eventually printing my E-Ticket… Read Full Review

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“On the plus side”

Written on: 05/04/2014 by jayinthebox (8 reviews written)

Ebookers is an online discount booking site. Of course, check the prices and most importantly, terms and conditions. Usually cheaper prices mean less flexibility if something goes wrong :( On the plus side, Ebookers refunded our taxes the last time we had to cancel due to a family sickness. That was decent of them, and commendable from that perspective… Read Full Review

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“AMAZING SERVICE CUSTOMER.. THEY ANSWER ME IMMEDIATELY...”

Written on: 05/04/2014 by Murray255 (1 review written)

AMAZING SERVICE CUSTOMER.. THEY ANSWER ME IMMEDIATELY AND THEY HELP SO FAST… Read Full Review

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“easy to use website”

Written on: 04/04/2014 by duncan456 (1 review written)

i found not only my flights and hotel for a few days away but the hotel at the airport and my train tickets all at a cheaper price than was advertised by all other site the staff were also friendly and very knowledgeable about their products and services we will definitely be using them again and telling our friends about it… Read Full Review

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“Prompt, clear, precise and helpful”

Written on: 03/04/2014 by Rascall (1 review written)

Had cause to use the Customer services for the first time. I was dealt with in a courteous and friendly manner and my question was answered in full. A good service… Read Full Review

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“DISASTER!”

Written on: 02/04/2014 by joannemorris01 (1 review written)

Avoid ebookers. My husband and I booked a hotel along with some other friends under a separate booking. I had an online chat with a member of their team for 50 minutes, to make sure I was getting the holiday I was paying for. When we arrived at the hotel we had major problems for 2 hours. ebookers had only sent through the voucher for full board when we had booked all inclusive (This was quite clearly stated on our booking). Absolutely DISASTER. Humiliated at reception in front of other guest… Read Full Review

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“Friendly staff very helpful.”

Written on: 30/03/2014 by 167Trujillo (1 review written)

Very helpful staff easy to book, holiday and flight, any problems just phoned back and was helped very quickly… Read Full Review

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“Reassurance”

Written on: 29/03/2014

I was worried about a 6 flight trip to Nepal and India...unsure about some elements. A 5 minute conversation with a staff adviser put my mind completely at rest and tied up everything. He was very pleasant and nothing seemed too much trouble. Thank you… Read Full Review

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“Kind, Patient and knowledgable!”

Written on: 26/03/2014 by 59Harris-Alt (1 review written)

I planned and booked all of the details relating to our impending 3-week visit to Italy. I completed everything and was in a holding pattern until the day of departure. But, not long after everything was finished, an issue came up and I immediately called Ebookers for help. I was impatient and confused by the new issue. The staff at Ebookers responded to my impatience with patience.....to my frustration with caring. They were able to soothe and help me solve the problem. The problem… Read Full Review

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“It may go well, but WHEN IT GOES WRONG, IT GOES VERY WRONG”

Written on: 24/03/2014

Two months ago I would have recommended ebookers, because I had used them many times without problems. However, last month they had apparently a problem with their payment system. This problem caused my booking to be paid four (!) times instead of once. I was shocked when I found that out, but even more shocked when I found out about their catastrophic crisis management: 1. No recognizable efforts from their side to show that they take the problem seriously and to make up for it, very long… Read Full Review

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“Excellent Assistance Given”

Written on: 24/03/2014 by Emanuel155 (1 review written)

I had two options with flights and the travel agent found out the prices no problems… Read Full Review

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“Wonderful customer service”

Written on: 22/03/2014 by Adalynn25 (1 review written)

Excellent, efficient response to an unexpected cancellation of flight plans due to an illness… Read Full Review

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