Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Good First Experience”

Written on: 06/02/2015 by AmaraPenn (1 review written)

I had researched EBookers for one particular flight. I telephoned as I am always uneasy about using a site for the first time. The staff could not have been more helpful. I had a problem when it came to creating a password for some reason and it was very frustrating, hence another telephone call. The member of staff helped me with my query and made sure everything was functioning properly before we hung up. A very good first experience indeed and I am sure I will be using EBookers in the… Read Full Review

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“Very helpful Travel Agents”

Written on: 06/02/2015 by MarleneShaw (1 review written)

I had to change my flight to a far sooner one as my grandma is in hospital. The kind travel agent I was talking to really took his time to find the cheapest possible change with the least layover time. It still was about 300 Euros more including the re-booking fee, but at least I am now able to fly home 6 weeks earlier to see her. Thanks so much! Sandra… Read Full Review

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“Excellent Customer Service”

Written on: 06/02/2015

Staff go the extra distance to ensure your problems are solved to your satisfaction Accountability and transparency in all transactions, rare nowadays… Read Full Review

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“Ebookers - Professional- Knowledgable -Friendly”

Written on: 30/01/2015

I have used Ebookers three times for booking breaks in London and Edinburgh and have been delighted with the service I received. The call centre staff have been so helpful and friendly and nothing is too much trouble I have used other companies in the past and when the confirmation arrived there were often errors which is so annoying. I am one of your older customers and appreciate the helpful advice about hotel rates etc. I will use Ebookers any time I want to arrange a holiday… Read Full Review

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“My experiences with ebookers”

Written on: 30/01/2015 by 269Foster (1 review written)

Several times called ebookers with questions and they were always very helpful… Read Full Review

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“Flight Changes”

Written on: 30/01/2015

When booking a flight I mistakenly clicked on the wrong return flight. I didn't realize this until I had already hit the confirm button and by then it was too late to change it. I called ebookers and spoke to a customer representative. He couldn't have been more helpful! He cancelled my previous booking and made a new one for me with the dates and times I needed. And, I wasn't charged a cancellation fee! I couldn't have been happier with the service I received and will certainly be using… Read Full Review

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“Very neat way to plan several flights in one trip”

Written on: 30/01/2015

I think this website is incredibly helfpful as a tool to select several different flights in one bulk. I have planned a 2-step holiday, and this helped me a lot with choosing how to travel. Have a look, it's really easy and understandable… Read Full Review

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“Never Book from Ebookers”

Written on: 29/01/2015 by ericl135 (1 review written)

I booked a ticket form them and they got the name order wrong and I highlighted to them and the CS assure me it is okay. Airline refuse to issue boarding pass and when called them, there is nothing they can do. Told us to purchase a new ticket and cancel the booking. When issuing refund - it was 20% less and charge us for cancellation charges 25pound.... In return we have to suffer loss with this company and end up purchase a last minute ticket which is so much higher. Horrible online air… Read Full Review

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“Customer services a credit to ebookers.”

Written on: 19/01/2015 by kikidog (1 review written)

I booked a flight to Barbados from Manchester with ebookers on Friday 16th January 2015.When I received my e-ticket there was no mention of the luggage allowance so I decided to call and find out.I eventually got through to customer services and spoke to a young lady who I have to say was courteous,very professional and efficient in the respect that the question about the luggage was answered without hesitation.I had a few other questions and I asked her if she could help me to which she… Read Full Review

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“excellent hotel booking site”

Written on: 19/01/2015 by Bennettfp87 (1 review written)

Great customer service with an excellent loyalty programme and great money saving coupons. its my first choice for hotel bookings and always recommend ebookers.com to my family and friends. if I ever have any queries I can easily find the answer by contacting customer service via their helpful online chat option or by telephone. their prices are always competitive and it's worth signing up to their bonus+ programme as you save money on your next hotel purchase and get momey saving coupons… Read Full Review

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“Very happy with service”

Written on: 17/01/2015

Very happy with service… Read Full Review

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“Review of Ebookers ”

Written on: 15/01/2015 by SamanthaMunro400 (1 review written)

On Jan. 9 I called to book a wheelchair and your employee was perfect. However, I received an email from you suggesting I check in now for a flight on Jan 18 and it was IMPOSSIBLE. All attempts refused. Trying to speak to a "human" and found myself going round and round. Next time I travel I will by pass ebookers. Your service seems to have deteriorated. PLEASE CLARIFY WHEN I CAN CHECK IN? … Read Full Review

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“Wrong flight time to Copenhagen.”

Written on: 12/01/2015

I recently booked a flight to Copenhagen but accidentally booked the wrong flight. I instantly saw the mistake when the confirmation arrived and immediately rang Ebookers. The person I spoke to was very helpful and my concern was resolved within 20 minutes with a very satisfactory outcome with the associated emails sent to me to accompany my booking. It was a superb/professional service. If I was on a price comparison site, I would be willing to pay a few pounds more to go with Ebookers for the… Read Full Review

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“Excellent service”

Written on: 12/01/2015

I booked my flights through ebookers and had to change my return flight which they did at a cost but they were very helpful and polite on the telephone and prompt with my new e ticket. I would recommend ebookers any time. Thank you… Read Full Review

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“booking with ebooker”

Written on: 09/01/2015 by Dustin318 (1 review written)

the booking with ebooker and the facilities that offered with changing the booking were very easy and wonderfull I recommend ebooker to all my friends… Read Full Review

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“Excellent staff”

Written on: 09/01/2015 by Richard Hill (1 review written)

We have tried over the years to use travel websites who offered cheap flights to the US and on many occasions we ended up using Ebookers.com. The reason? Simple. Their staff have always been extremely helpful and friendly, easy to understand and all the time giving the impression that they were fighting for the customer no matter how complicated the request was. So far we have not been disappointed ... but we will keep trying!… Read Full Review

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“The flight price is inconsistent.”

Written on: 08/01/2015 by yaHartley465 (1 review written)

I was looking for a flight from Sydney, Australia to Guangzhou, China. Initially, the ticket I wanted to purchase was around AU$400, and I didn't purchase any other services or insurances, but when it came to payment section, the price suddenly changed to $530. It's absolutely terrible. Ebookers is a big fat liar. I won't use it again, or recommend anyone to use it… Read Full Review

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“Couldn't be more helpful”

Written on: 07/01/2015 by AdenHammond411 (1 review written)

I found all the staff to be most helpful especially my last call to Pearl. They fully understood my requests and sorted everything for me in a very professional manner. I would hae no hesitation in using them again… Read Full Review

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“excellent telephone service when I called to change my...”

Written on: 27/12/2014 by 454Burgess (1 review written)

excellent telephone service when I called to change my flight time. Thank you… Read Full Review

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“I tried booking a ticket to India and since the price...”

Written on: 18/12/2014 by Finneganom311 (1 review written)

I tried booking a ticket to India and since the price on this website was cheap and I needed a ticket for tomorrow, I booked a ticket. I filled out some forms and made sure that I didn't choose an insurance. I filled in my debit card details and once I clicked on 'Book', the screen got blank. I tried refreshing but nothing worked. After filling in my debit card details I was supposed to be taken to a secure page but I instead I was redirected to a blank screen. At that point I wasn't sure… Read Full Review

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