Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Little mistake cost me big money!”

Written on: 29/08/2014 by Frost176 (1 review written)

I bought a flight online via eBookers and used my credit card to pay. Only after receiving the e-ticket did I realise that the website had used my login details as the name for my ticket with no prompts at any stage for me to make sure that the name supplied (which they pulled from my registration details) was correct as per my passport as tht tickets would be issued in that name. As a result I had to cancell the ticket and buy another one which cost me over R2000 ($200) in Forex fees and… Read Full Review

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“Best experience ever.”

Written on: 28/08/2014 by JasminParker (1 review written)

I have been using ebookers for a long time. Never had any issues with booking, changing or canceling my bookings. I love 'Call back' service. Always use it. Will use it in the future… Read Full Review

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“Very good and reliable”

Written on: 27/08/2014 by suhsul (1 review written)

At first I was planning to go somewhere in Asia because the flight ticket would be cheaper, but when open ebooker I found a cheap ticket to Istanbul instead. Ive been wanting to go there since forever. Then I called ebookers call centre and they guide me along the way and manage to get me even cheaper ticket. Because of the call centre number is in UK, my call was expensive and I would recommend ebooker to have more call centre number for Asia region… Read Full Review

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“Customer Service”

Written on: 26/08/2014 by Santzz (1 review written)

I accidentally Keyed in the wrong dates (Human Error) with Hotels Combined and it has been a nightmare ever since to try and get it changed and when I did and rebooked again they charged me EXTRA it cost me over $100 in phone calls to try and explain what happened!!! Both the hotel I booked with and e-bookers just kept saying it was up to each other's discretion what to do all I wanted to do was change the dates from the 25th and 26th to 24th and 25th I didn't want refund just change the… Read Full Review

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“Excellent Customer Service”

Written on: 21/08/2014 by 1986England (1 review written)

I rang Ebookers after booking a flight for a work colleague. The colleague decided they wanted a different return flight after I had booked. I rang ebookers and they changed that flight to the one I preferred on the same day I booked free of charge and refunding the amount of money I had saved (The newer option was cheaper) Extremely friendly staff and very easy to communicate with. Definitely recommend!… Read Full Review

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“APPALLING ”

Written on: 21/08/2014 by 319Jacobs (1 review written)

Arrived at hotel and no booking record at all, asked for a hotel as we were stranded in Marrakech, and gave us an APPALLING one. Tried to ask for a better more decent hotel, but would not budge. (We took advice from the hotel we were going to stay at) Would NEVER ever reccomend to a friend or anyone, unless you want the hotel YOU booked to be unavailable due to a mistake clearly down to themselves and to be transferred to one which is much worse, this is the site for you. Bear in mind we booked… Read Full Review

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“ebookers, smooth operators, kind and understanding”

Written on: 20/08/2014 by Owensnk201 (1 review written)

I was in a panic to change a flight date and time, my wife was advised not to fly by the hospital until the swelling of her ankle had gone down and a further check up on the Monday, (fortunately her ankle was not fractured)I contacted a ebookers staff member and spoke about changing the flight times and date. I explained that I was in one country and my wife was in another and that she was unable to communicate at that time. The representative was very understanding and said she would help as… Read Full Review

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“ebookers, smooth operators, kind and understanding”

Written on: 20/08/2014 by Owensnk201 (1 review written)

I was in a panic to change a flight date and time, my wife was advised not to fly by the hospital until the swelling of her ankle had gone down and a further check up on the Monday, (fortunately her ankle was not fractured)I contacted a ebookers staff member and spoke about changing the flight times and date. I explained that I was in one country and my wife was in another and that she was unable to communicate at that time. The representative was very understanding and said she would help as… Read Full Review

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“Great service”

Written on: 19/08/2014 by 348Hill (1 review written)

Great customer service, really kind over the phone. Quick and easy to book. excellent. Will use again and will recommend to others… Read Full Review

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“What a nightmare!”

Written on: 12/08/2014 by 44Muir (1 review written)

Untill now I never thought it was possible to experience such terrible service. Tried booking 4 flight tickets, payment did not go through, tickets were not issued however funds on my card were unnecessarily blocked for a month. It took over a week of negotiations to get funds unblock. This was only made possible thanks to the intervention of my bank manager, since ebookers were adamant that they were not responsible. Never, ever again will I consider seeking there services!!!!!!… Read Full Review

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“Ghey are sharks”

Written on: 31/07/2014 by AddisynSaunders (1 review written)

Ahter mk 17 went down Air Malasia offered full refund for flights Ebookers originally booked these flights and then rebooked our subsequent flights. Indonesia had cheap flights right tome and day and it was advertised on their website. India girl tried to book us onto flight but somehow she couldntet through. So it transpired the only flight avaiable was air china a day Later and 250. After we booked we went on their website and the air indonesia flights were still avaiable. Ebookers said… Read Full Review

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“Excellent Service”

Written on: 23/07/2014 by Taylorg397 (1 review written)

I was professionally dealt with and excellent service was provided. Thanks to ebookers. I have been recommending ebookers and will continue to do with friends and families. I will also continue to provide custom to ebookers as prices are also reasonable. I did not dislike anything on this occasion. My call was also answered quickly and swiftly dealt with. … Read Full Review

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“excellent customer service!”

Written on: 23/07/2014 by 42Lucas (1 review written)

I have been using ebooker for almost a year now and I must say that they offer very good deals and they have an excellent customer service as well. The booking system is quick , easy and reliable as well as the communication via email. I would recommend ebookers to everyone!… Read Full Review

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“Very satisfied customer”

Written on: 22/07/2014

I am very happy with the service which I received recently from the operator at eBookers. Everything was clearly explained as she proceeded through a rather complicated booking. Great aftersales service also. Highly recommend them. I have nothing negative to report!… Read Full Review

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“Excellent service”

Written on: 17/07/2014 by LinaWren (1 review written)

Not only was it simple to book my holiday online but when I had a query the service I received over the telephone was first class, putting my mind at rest immediately ..... fast, efficient reliable and professional ....couldn't ask for more!!!!! Absolutely no negatives!!!!… Read Full Review

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“Great service”

Written on: 17/07/2014 by bkBoone450 (1 review written)

Great phone service. Even though you call a British number, call is forwarded to India. The service was great and the person on the other side of the line spoke clearly and was very attentive and polite. Very good impression all in all… Read Full Review

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“Excellent service competitively priced”

Written on: 16/07/2014 by Collinsmr125 (1 review written)

Staff were able to help with multiple queries and prices were competitive with original airline prices. The website is straightforward to use although information about acquiring the eticket isn't too clear. Would definitely recommend… Read Full Review

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“Outstanding customer service”

Written on: 15/07/2014 by NikhilKane101 (1 review written)

I had a small concern about a car I had booked with ebookers. I was waiting very little time for my call to be answered which was excellent. The agent I was speaking to got in touch with the car rental company and answered all my questions. She spoke so clearly and was very easy to understand. One of the best customer service companies I've ever phoned. Will be using ebookers again… Read Full Review

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“My ebooker experience”

Written on: 14/07/2014 by Anne226 (1 review written)

Booking with ebooker.com was easy. I needed to cancel one hotel and it was so easy . Just one phonecall was sufficient. The staff are very friendly. The only aspect I did not like was trying to contact them be telephone. The line seemed to be busy all of the time. A fax was needed for contact. I would definitely book with ebookers again… Read Full Review

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“Couldn't be more helpful”

Written on: 14/07/2014 by Orla199 (1 review written)

A real surprise - the best customer service I have ever received! Polite, accomodating, flexible, solution focused. In quite a last minute stressful situation I really couldn't have asked for more, even from a friend. I usually spend hours searching for the cheapest price, whilst ebookers isn't always the very cheapest option. The service I received has meant that they now are almost my only travel supplier. I travel a lot for business and pleasure. Many thanks again for the amazing customer… Read Full Review

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