Ebookers Reviews - www.ebookers.com

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★★★☆☆
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“ebookers, smooth operators, kind and understanding”

Written on: 20/08/2014 by Owensnk201 (1 review written)

I was in a panic to change a flight date and time, my wife was advised not to fly by the hospital until the swelling of her ankle had gone down and a further check up on the Monday, (fortunately her ankle was not fractured)I contacted a ebookers staff member and spoke about changing the flight times and date. I explained that I was in one country and my wife was in another and that she was unable to communicate at that time. The representative was very understanding and said she would help as… Read Full Review

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“Great service”

Written on: 19/08/2014 by 348Hill (1 review written)

Great customer service, really kind over the phone. Quick and easy to book. excellent. Will use again and will recommend to others… Read Full Review

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“What a nightmare!”

Written on: 12/08/2014 by 44Muir (1 review written)

Untill now I never thought it was possible to experience such terrible service. Tried booking 4 flight tickets, payment did not go through, tickets were not issued however funds on my card were unnecessarily blocked for a month. It took over a week of negotiations to get funds unblock. This was only made possible thanks to the intervention of my bank manager, since ebookers were adamant that they were not responsible. Never, ever again will I consider seeking there services!!!!!!… Read Full Review

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“Ghey are sharks”

Written on: 31/07/2014 by AddisynSaunders (1 review written)

Ahter mk 17 went down Air Malasia offered full refund for flights Ebookers originally booked these flights and then rebooked our subsequent flights. Indonesia had cheap flights right tome and day and it was advertised on their website. India girl tried to book us onto flight but somehow she couldntet through. So it transpired the only flight avaiable was air china a day Later and 250. After we booked we went on their website and the air indonesia flights were still avaiable. Ebookers said… Read Full Review

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“Excellent Service”

Written on: 23/07/2014 by Taylorg397 (1 review written)

I was professionally dealt with and excellent service was provided. Thanks to ebookers. I have been recommending ebookers and will continue to do with friends and families. I will also continue to provide custom to ebookers as prices are also reasonable. I did not dislike anything on this occasion. My call was also answered quickly and swiftly dealt with. … Read Full Review

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“excellent customer service!”

Written on: 23/07/2014 by 42Lucas (1 review written)

I have been using ebooker for almost a year now and I must say that they offer very good deals and they have an excellent customer service as well. The booking system is quick , easy and reliable as well as the communication via email. I would recommend ebookers to everyone!… Read Full Review

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“Very satisfied customer”

Written on: 22/07/2014

I am very happy with the service which I received recently from the operator at eBookers. Everything was clearly explained as she proceeded through a rather complicated booking. Great aftersales service also. Highly recommend them. I have nothing negative to report!… Read Full Review

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“Excellent service”

Written on: 17/07/2014 by LinaWren (1 review written)

Not only was it simple to book my holiday online but when I had a query the service I received over the telephone was first class, putting my mind at rest immediately ..... fast, efficient reliable and professional ....couldn't ask for more!!!!! Absolutely no negatives!!!!… Read Full Review

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“Great service”

Written on: 17/07/2014 by bkBoone450 (1 review written)

Great phone service. Even though you call a British number, call is forwarded to India. The service was great and the person on the other side of the line spoke clearly and was very attentive and polite. Very good impression all in all… Read Full Review

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“Excellent service competitively priced”

Written on: 16/07/2014 by Collinsmr125 (1 review written)

Staff were able to help with multiple queries and prices were competitive with original airline prices. The website is straightforward to use although information about acquiring the eticket isn't too clear. Would definitely recommend… Read Full Review

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“Outstanding customer service”

Written on: 15/07/2014 by NikhilKane101 (1 review written)

I had a small concern about a car I had booked with ebookers. I was waiting very little time for my call to be answered which was excellent. The agent I was speaking to got in touch with the car rental company and answered all my questions. She spoke so clearly and was very easy to understand. One of the best customer service companies I've ever phoned. Will be using ebookers again… Read Full Review

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“My ebooker experience”

Written on: 14/07/2014 by Anne226 (1 review written)

Booking with ebooker.com was easy. I needed to cancel one hotel and it was so easy . Just one phonecall was sufficient. The staff are very friendly. The only aspect I did not like was trying to contact them be telephone. The line seemed to be busy all of the time. A fax was needed for contact. I would definitely book with ebookers again… Read Full Review

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“Couldn't be more helpful”

Written on: 14/07/2014 by Orla199 (1 review written)

A real surprise - the best customer service I have ever received! Polite, accomodating, flexible, solution focused. In quite a last minute stressful situation I really couldn't have asked for more, even from a friend. I usually spend hours searching for the cheapest price, whilst ebookers isn't always the very cheapest option. The service I received has meant that they now are almost my only travel supplier. I travel a lot for business and pleasure. Many thanks again for the amazing customer… Read Full Review

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“Efficient and cheap! ”

Written on: 14/07/2014 by Xander113 (1 review written)

Easy to use on app or on website. Competitive pricing and when calling their helpline to change my flights even though I didn't go for it in the end, the customer service was efficient, polite and direct. Couldn't ask for me and happy to review… Read Full Review

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“Five **********”

Written on: 02/07/2014 by Houghton339 (1 review written)

Customer service was excellent , they solve my problems , in future I will book by e-bookers , thank you ebookers . I will tell my friends and family to book with e brokers also I will tell online customer they should book the ticket with E brokers because they're excellent service also they try their best to help the customer… Read Full Review

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“Efficient change of booking”

Written on: 02/07/2014 by jreid54 (1 review written)

My son, for reasons beyond his control, needed to make a change to his overseas flight reservation at short notice. I called Ebookers, and got through immediately to a very helpful agent. She was resourceful in finding the right flights, and within a short time the change had been completed with an excellent schedule and a minimal change fee. Very impressive!… Read Full Review

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“Great value flights!”

Written on: 01/07/2014 by PaulinaWeaver (1 review written)

Having contacted Trailfinders, my usual first choice for long haul business class flights, and got a quote from them, I decided, on a whim, to try ebookers.com. Am I glad I did! The web site was very user-friendly and after a very short time browsing the various options that came up, I was able to find flights that came in several hundred pounds cheaper than those offered by Trailfinders. To check that I hadn't read the figures wrong, I also used the facility that let me talk to someone at… Read Full Review

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“Bad Customer Service-stay away!”

Written on: 26/06/2014 by McPherson89 (1 review written)

Declined very simple help with the flight. CheapOAir had no problems with very same request to change flight for quicker route. No more Booker.com for my family… Read Full Review

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“Excellent”

Written on: 22/06/2014 by lvaughton (1 review written)

Fantastic hotel. Lovely pool & friendly staff. Cheap to get here on the train from airport, but a bit daunting at first. Directions on the hotel site would have been helpful. Once arrived at airport, go to lower ground floor - take a train ticket to phaya thai. Get off there (end of line) & buy a different ticket here for surasak where you catch 1st - the sukumvit line heading towards Bearing then change at Siam for the Bang Wa train & hop off at Surask. Walk straight into the hotel from here… Read Full Review

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“Best customer support ever. ”

Written on: 16/06/2014

As a frequent flyer I have booked many flights in the process made some stupid mistakes. Ussusy I would be confronted with long waits painful charges and no refund. My issue this time was that I had booked a flight to the wrong London airport this would have been manageable but stands read and heat grow are hours apart when travelling south snd I was booking the flights for my furl friend. So I thought I would call. To cut the story short I had next to no wait on the phone and the best most… Read Full Review

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