Ebookers Reviews - www.ebookers.com

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★★★☆☆
3.1 / 5
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Great service”

Written on: 17/07/2014 by bkBoone450 (1 review written)

Great phone service. Even though you call a British number, call is forwarded to India. The service was great and the person on the other side of the line spoke clearly and was very attentive and polite. Very good impression all in all… Read Full Review

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“Excellent service competitively priced”

Written on: 16/07/2014 by Collinsmr125 (1 review written)

Staff were able to help with multiple queries and prices were competitive with original airline prices. The website is straightforward to use although information about acquiring the eticket isn't too clear. Would definitely recommend… Read Full Review

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“Outstanding customer service”

Written on: 15/07/2014 by NikhilKane101 (1 review written)

I had a small concern about a car I had booked with ebookers. I was waiting very little time for my call to be answered which was excellent. The agent I was speaking to got in touch with the car rental company and answered all my questions. She spoke so clearly and was very easy to understand. One of the best customer service companies I've ever phoned. Will be using ebookers again… Read Full Review

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“My ebooker experience”

Written on: 14/07/2014 by Anne226 (1 review written)

Booking with ebooker.com was easy. I needed to cancel one hotel and it was so easy . Just one phonecall was sufficient. The staff are very friendly. The only aspect I did not like was trying to contact them be telephone. The line seemed to be busy all of the time. A fax was needed for contact. I would definitely book with ebookers again… Read Full Review

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“Couldn't be more helpful”

Written on: 14/07/2014 by Orla199 (1 review written)

A real surprise - the best customer service I have ever received! Polite, accomodating, flexible, solution focused. In quite a last minute stressful situation I really couldn't have asked for more, even from a friend. I usually spend hours searching for the cheapest price, whilst ebookers isn't always the very cheapest option. The service I received has meant that they now are almost my only travel supplier. I travel a lot for business and pleasure. Many thanks again for the amazing customer… Read Full Review

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“Efficient and cheap! ”

Written on: 14/07/2014 by Xander113 (1 review written)

Easy to use on app or on website. Competitive pricing and when calling their helpline to change my flights even though I didn't go for it in the end, the customer service was efficient, polite and direct. Couldn't ask for me and happy to review… Read Full Review

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“Five **********”

Written on: 02/07/2014 by Houghton339 (1 review written)

Customer service was excellent , they solve my problems , in future I will book by e-bookers , thank you ebookers . I will tell my friends and family to book with e brokers also I will tell online customer they should book the ticket with E brokers because they're excellent service also they try their best to help the customer… Read Full Review

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“Efficient change of booking”

Written on: 02/07/2014 by jreid54 (1 review written)

My son, for reasons beyond his control, needed to make a change to his overseas flight reservation at short notice. I called Ebookers, and got through immediately to a very helpful agent. She was resourceful in finding the right flights, and within a short time the change had been completed with an excellent schedule and a minimal change fee. Very impressive!… Read Full Review

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“Great value flights!”

Written on: 01/07/2014 by PaulinaWeaver (1 review written)

Having contacted Trailfinders, my usual first choice for long haul business class flights, and got a quote from them, I decided, on a whim, to try ebookers.com. Am I glad I did! The web site was very user-friendly and after a very short time browsing the various options that came up, I was able to find flights that came in several hundred pounds cheaper than those offered by Trailfinders. To check that I hadn't read the figures wrong, I also used the facility that let me talk to someone at… Read Full Review

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“Bad Customer Service-stay away!”

Written on: 26/06/2014 by McPherson89 (1 review written)

Declined very simple help with the flight. CheapOAir had no problems with very same request to change flight for quicker route. No more Booker.com for my family… Read Full Review

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“Excellent”

Written on: 22/06/2014 by lvaughton (1 review written)

Fantastic hotel. Lovely pool & friendly staff. Cheap to get here on the train from airport, but a bit daunting at first. Directions on the hotel site would have been helpful. Once arrived at airport, go to lower ground floor - take a train ticket to phaya thai. Get off there (end of line) & buy a different ticket here for surasak where you catch 1st - the sukumvit line heading towards Bearing then change at Siam for the Bang Wa train & hop off at Surask. Walk straight into the hotel from here… Read Full Review

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“Best customer support ever. ”

Written on: 16/06/2014

As a frequent flyer I have booked many flights in the process made some stupid mistakes. Ussusy I would be confronted with long waits painful charges and no refund. My issue this time was that I had booked a flight to the wrong London airport this would have been manageable but stands read and heat grow are hours apart when travelling south snd I was booking the flights for my furl friend. So I thought I would call. To cut the story short I had next to no wait on the phone and the best most… Read Full Review

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“A very bad experience with this company”

Written on: 09/06/2014 by O'Sullivan471 (1 review written)

Personally I had a very bad experience with this company. So I'll never recommend it to anyone and I'll never use their services for sure. To keep the long story short… In January 2014 I booked a Round-trip flight ticket to Kiev from Geneva. My flight was planned for the first week of March (During the series of violent events). During the peak of violent events in mid-February, I tried to call Geneva agency of eBooker and believe me it was really difficult to reach them. After a several… Read Full Review

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“Very very informative”

Written on: 06/06/2014 by Sanaio487 (1 review written)

To be honest this is the first time I've booked flight with ebookers and so far I've experience no problem. Customer care is very informative and helpful. So keep up the good work. Thank you so much… Read Full Review

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“Excellent service all round”

Written on: 06/06/2014 by AuroraO'Donnell47 (1 review written)

From the initial bookung, things were clear and direct. when I realised I had a problem and contacted Customer Services, The agent couldn't have been more helpful, informative , courteous, and professional. The clear answers I got, together with a few more relevant issues that I didnt even think of were so helpful. Even the paperwork, bookinginformation, ticketing and check-in was simple so straightforward. Logging back in abd updatibg anything was just so simple. I would have no… Read Full Review

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“great telephnone customer service”

Written on: 22/05/2014 by ieHenry234 (1 review written)

I had to make a change to the ticket I had purchase and the support and service That I have received when I call was excellent. The agent was courteous, and spoke clearly. He validated my request and in little time I had my new tickets. This is great service and have already told my friends to use ebookers. … Read Full Review

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“The best!”

Written on: 21/05/2014 by aoKeller1958 (1 review written)

I found Ebookers to be extremely professional and helpful with my first trip to USA. I chose to book over the phone to make sure I did everything correctly. The advisor assisted me with every step including checking I had done my ESTA to enable me to enter the US. I called customer services on two occasions after my initial booking with queries and was given friendly, knowledgeable advice, nothing was too much trouble.. I highly recommend Ebookers to anyone who wants a smooth, trouble free trip… Read Full Review

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“I found the online booking user friendly, fast and...”

Written on: 21/05/2014 by Boyle78 (1 review written)

I found the online booking user friendly, fast and efficient. I got a multi-stop business class flight at a very competitive price… Read Full Review

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“Quality Quality Quality”

Written on: 18/05/2014

I booked a flight in error and was given a full refund, the Customer Service girl that I spoke to was very very helpful and everything was sorted out immediately. I would recommend Ebookers without hesitation to friends and family and will continue to use them in the future. I haven't yey found anything that would make me complain… Read Full Review

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“High Service Standards”

Written on: 18/05/2014 by rrStrong444 (1 review written)

i had booked a ticket using Ebookers from Paris to London. Upon checking the ticket I discovered to my horror that my booking was made for the next day. I immediately called Ebookers and asked if the same could be changed for the same flight on the previous day. The agent was very helpful and ensured that he comforted me that such mistakes happen. A new flight was booked, the old flight cancelled and money refunded to my credit card all in a matter of 20 minutes. This is all the more pleasing… Read Full Review

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