Ebookers Reviews - www.ebookers.com

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★★★☆☆
3.3 / 5
552
62% of users recommend this
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Exceptional service!”

Written on: 01/04/2015

I rang with a problem concerning a payment online and it was dealt with efficiently.This person also continued to assist me in booking my city break securing a good price. I was extremely happy with the service I received and would not hesitate to use Ebookers again… Read Full Review

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“Great service”

Written on: 24/03/2015 by O'Donnell114 (1 review written)

First time using Ebookers,cheapest flights around,using a premium airline,booking was quick and easy,all documents sent by e mail,would definitely use again and recommend to anyone,what's not to like… Read Full Review

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“Prompt, patient and personalized agency ”

Written on: 22/03/2015 by Meadowsvf389 (1 review written)

Free call-back phone system is superb. Thoughtful help and clarification arrive upon request. Maybe better in future if a PDF e-ticket can be sent to customers so that printing is easier… Read Full Review

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“Car booking for travel to Nice”

Written on: 18/03/2015

Great customer services. Issue with car booking for trip to Nice, France resolved very quickly. Thanks… Read Full Review

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“Easiest booking service ever!”

Written on: 16/03/2015 by MelvinRamirez (1 review written)

I used this company for the first time recently and can honestly say, my booking of a Hotel and flights was very quick and easy. The choice of flights and hotels was firstclass and the filters enabled me to look at the options which were pertinent to our trip and not having to trawl through superfluous bits of information which were of no interest to me. The customer service personnel guided me through the process and were very patient and knowledgeable. I will certainly use E-Bookers again… Read Full Review

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“Help with nooking”

Written on: 15/03/2015 by Southwiltsman (1 review written)

I was really unsure how to check in online as my wife's middle name was not accepted and all details had to be exactly the same as passport etc! Help was needed, and provided, by your helpful member of staff. She explained that the particular firm only took first and last names on the booking details but full names were held from the application form. The day was saved and I was mightily relieved! Check in was aok from then on. Many thanks to your lovely lady!… Read Full Review

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“How to contact eBookers customer service ”

Written on: 13/03/2015 by kdWyatt461 (1 review written)

eBookers site is hard to find contact us page for a live chat customer service or to find a telephone number. I just navigated around their help box until finally doing a google search - "how to contact eBookers'. Still didn't quite help until I went on their Facebook page and wrote a post. All written post are located on the left hand column that looks like tweets. Only through someone else's post did I find eBookers response. I clicked on a logo and it took me here: The point of this… Read Full Review

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“Try Ebookers.”

Written on: 09/03/2015 by trackman8c (1 review written)

For over ten years Ebookers have been my first port of call when booking my International flights and hotels.I also use Ebookers when making bookings for my family members.Ease of booking is excellent once registered and I have have always found their Staff polite knowledgeable and very helpful.Ebookers online is very user friendly and personally I feel very at home booking with Ebookers.Though I use other travel websites for comparison I generally come to Ebookers to make my reservations.An… Read Full Review

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“Excellent travel agency”

Written on: 09/03/2015 by HaleyHurst150 (1 review written)

Booked a hotel through ebookers.com app on iPhone. But found out no special requirements can be filled in. Contacted live support customer service, no queue, instant reply and telling me they will give me a reply in 24 hours. I did receive a reply in 5 hours. Their live support team seems working until very late. ebookers deals and price seems much lower than the other agency, like booking.com & hotels.com, price is very reasonable. Would strongly recommend my friends. I should also mention… Read Full Review

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“DO NOT EVER USE THIS COMPANY!!!”

Written on: 02/03/2015 by Calbayb (1 review written)

I tried to cancel my reservations because I found a flight from the airline at $430 cheaper. I called to cancel, but was told that all I had to do was take a screen shot of the cheaper price, email it to them, and they would match it. I was also told that if I wanted to cancel, It would cost me $60. I promptly emailed them the screen shot. I received an email from ebooker saying that they couldn't match the price because it was more than 5 minutes since I booked my flight with them. I called… Read Full Review

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“eBookers went the extra mile”

Written on: 27/02/2015 by dodsonk (1 review written)

I received notification from eBookers that the airline had made changes to our flights to San Antonio. We were now booked on a flight at 6am in the morning instead of 10am, and additionally had a 4 hr wait for our connection at Amsterdam. I phoned eBookers and was directed to their hub in India. I explained to the advisor that I was not happy and wanted to depart at 10am not 6am. The advisor spoke to the airline and after over an hour managed to agree a revised schedule so that we could… Read Full Review

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“Penalty for error”

Written on: 23/02/2015 by hughrg (1 review written)

On Saturday I booked to fly to Istanbul from Teesside for the Gallipoli Anniversary commemoration at Cape Helles. My flight arrives late in the evening, so I tried to book a room at WOW Airport Hotel for that night only. When I got the ebookers confirmation, I saw that I was booked in for three nights. I immediately called them and, 30 minutes later, explained my problem. They contacted the hotel but, they said, everyone had gone home for the weekend. Today I got an email saying I would… Read Full Review

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“Overseas travel”

Written on: 20/02/2015 by India23 (1 review written)

Had problems with travel dates and asked for changes by phone from Australia. Customer Service rep was most obliging and made changes to suit. Spoke well was clearly knowledgeable about his work and resolved the issue quickly. Was not really happy about the initial contact that seemed to expect all matters could be resolved by the customer without CS intervention. Overall a good experience for me… Read Full Review

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“After years of using the site I had a problem...”

Written on: 20/02/2015 by Martinezwa321 (1 review written)

I have booked lots of holidays via Ebookers and never had a problem. I recently booked a flight and car. On collecting the car the clerk informed us there was nothing to pay so I signed the agreement thining it was just to release the vehicle and showing what was covered. On returning home we had a £133 charge for additional cover that was not discussed with us. I contacted Ebookers to discuss this and was told that as I had signed the form so it was tough, all my fault even though additional… Read Full Review

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“Couldn't help enough”

Written on: 19/02/2015

Rang from Australia on Skype about the flights I have booked for my mother London to Melbourne. Despite a less than perfect connection the operator could not have helped more… Read Full Review

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“Service & Safety ”

Written on: 18/02/2015 by Khalid786 (1 review written)

I feel it is very easy and safe to use Ebookers. Service provided by them is the Best and they keep credit card details safe. My Best Wishes to Ebookers… Read Full Review

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“Great online service”

Written on: 18/02/2015

Easy to book my flight ticket with them and very helpful when I needed additiInal information. Thank your bookers! :)… Read Full Review

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“Painless, quick and easy”

Written on: 18/02/2015 by Henry158 (1 review written)

I needed to book a few different flights and had been looking on a few sites trying to do this. Ebookers was definitely the handiest way to do it as I could select "Multi-city" rather than just return/ one way flights. It was easy to navigate and I am happy that I got the best price for my journey. I had a query over an airport and so asked to be contacted by the customer service team and I was dealt with quickly and courteously. I would be happy to recommend ebookers to friends and I will use… Read Full Review

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“Had booked flights and hotel for a trip to Dublin....”

Written on: 12/02/2015 by HHenderson (1 review written)

Had booked flights and hotel for a trip to Dublin. When booking the hotel I clicked on the wrong room choice but did not relise until I had paid and submitted. Range bookers the following day when I read the confirmation email the person I spoke to was very helpful and sorted my request by ringing the hotel to change the room all was confirmed as soon as he spoke to the hotel which only took minutes. Very pleased with the result… Read Full Review

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“reliable and trustworthy”

Written on: 11/02/2015 by Dalylp172 (1 review written)

Always used ebookers without any problems or complaints. Information given always is accurate and they have a vast variety of choice. Will continue to use them for all our family holidays. We would highly recommend them to friends and family… Read Full Review

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