Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“The A TEAM!”

Written on: 06/10/2014 by Camren206 (1 review written)

I booked a hotel break through e bookers and really couldn't be happier with the service provided. I found the chap on the other end of the phone to be extremely helpful and knowledgeable and he dealt with my query quickly and efficiently. He even followed up with an email and a call the following day-now who does that in this day and age??!! Thanks e bookers. Will defo use you again … Read Full Review

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“Nobody could believe how little I paid for a return...”

Written on: 25/09/2014 by 365Martinez (1 review written)

I bought a return ticket to LA from Cork, Ireland and paid €515. An incredible price, as I've been travelling this route for 20 years and know how expensive it can be to book at short notice. An excellent service. An added bonus was that the seat was upgraded at the airport on the outbound leg. No such luck on the return journey. I was flying on one of the new American Airline Boeing 777 300 aircraft which was really comfortable even at the back of the plane! … Read Full Review

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“Great Service”

Written on: 24/09/2014 by stormboy_sa (1 review written)

Very happy with the service received from ebookers after my flight was delayed. I requested help online after which they called me. I was assisted by a person who could speak English and the line was clear. They phoned the airline on my behalf trying to get me on a different flight. Unfortunatly i had to cancel the flight due availability. Refund process was also good without the need for follow up calls… Read Full Review

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“Excellent customer service.”

Written on: 23/09/2014 by Kemalm (1 review written)

Issues handled in a professional way to the best interest of a valued customer… Read Full Review

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“Found what I was looking for straight away, best...”

Written on: 23/09/2014 by june49taylor (1 review written)

Found what I was looking for straight away, best prices,good reviews, and easy to book… Read Full Review

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“Good service seems to come naturally”

Written on: 11/09/2014 by KonnorMorrow194 (1 review written)

I can't fault the service that your staff give, they are very helpful and considerate. They give very good advice on topics appertaining to holiday destinations, and always are pleasant to do business with… Read Full Review

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“Disgraceful customer service”

Written on: 11/09/2014 by Beebe8 (1 review written)

Having booked a hotel room in London through ebookers I attempted to check-in only to be told by the hotel that they were fully booked and my reservation had been cancelled! Contacted ebookers who washed their hands of any obligation other than a refund, blaming the hotel (who in turn blamed ebookers). Bottom line is don't expect to get a room,even if ebookers take money from your account, and don't expect anything other than 'sorry' afterwards - even if that means you are left as a distressed… Read Full Review

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“Booking flights”

Written on: 10/09/2014 by Sutton1945 (1 review written)

Highly recommended- great efficient serive gave us a better deal than we phoned for - confirmed within minutes of putting phone down… Read Full Review

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“DISHONEST”

Written on: 05/09/2014 by thatsamore (1 review written)

Having made a flight booking on behalf of 3 of us, one of the tickets needed to have a name change for which I was charged £144.81. I was then told the ticket required to be cancelled and reissued and for this I was told the cost of the cancelled ticket would be credited to my account and the cost of the new ticket would be simultaneously debited. I was assured this would happen on the same day. Not only was the ticket cancelled and NOT REISSUED until I checked with Ebookers several days… Read Full Review

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“Totally satisfied happy customer”

Written on: 03/09/2014 by ElisaGraves (1 review written)

Booked my flights online with ebookers cheaper than advertised by the airline...very happy. I had a query after I booked and was a little concerned but when i called and spoke to a customer service rep my query was cleared up and my mind put at rest immediately She was extremely polite and I felt she really wanted to help solve my query… Read Full Review

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“Little mistake cost me big money!”

Written on: 29/08/2014 by Frost176 (1 review written)

I bought a flight online via eBookers and used my credit card to pay. Only after receiving the e-ticket did I realise that the website had used my login details as the name for my ticket with no prompts at any stage for me to make sure that the name supplied (which they pulled from my registration details) was correct as per my passport as tht tickets would be issued in that name. As a result I had to cancell the ticket and buy another one which cost me over R2000 ($200) in Forex fees and… Read Full Review

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“Best experience ever.”

Written on: 28/08/2014 by JasminParker (1 review written)

I have been using ebookers for a long time. Never had any issues with booking, changing or canceling my bookings. I love 'Call back' service. Always use it. Will use it in the future… Read Full Review

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“Very good and reliable”

Written on: 27/08/2014 by suhsul (1 review written)

At first I was planning to go somewhere in Asia because the flight ticket would be cheaper, but when open ebooker I found a cheap ticket to Istanbul instead. Ive been wanting to go there since forever. Then I called ebookers call centre and they guide me along the way and manage to get me even cheaper ticket. Because of the call centre number is in UK, my call was expensive and I would recommend ebooker to have more call centre number for Asia region… Read Full Review

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“Customer Service”

Written on: 26/08/2014 by Santzz (1 review written)

I accidentally Keyed in the wrong dates (Human Error) with Hotels Combined and it has been a nightmare ever since to try and get it changed and when I did and rebooked again they charged me EXTRA it cost me over $100 in phone calls to try and explain what happened!!! Both the hotel I booked with and e-bookers just kept saying it was up to each other's discretion what to do all I wanted to do was change the dates from the 25th and 26th to 24th and 25th I didn't want refund just change the… Read Full Review

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“Excellent Customer Service”

Written on: 21/08/2014 by 1986England (1 review written)

I rang Ebookers after booking a flight for a work colleague. The colleague decided they wanted a different return flight after I had booked. I rang ebookers and they changed that flight to the one I preferred on the same day I booked free of charge and refunding the amount of money I had saved (The newer option was cheaper) Extremely friendly staff and very easy to communicate with. Definitely recommend!… Read Full Review

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“APPALLING ”

Written on: 21/08/2014 by 319Jacobs (1 review written)

Arrived at hotel and no booking record at all, asked for a hotel as we were stranded in Marrakech, and gave us an APPALLING one. Tried to ask for a better more decent hotel, but would not budge. (We took advice from the hotel we were going to stay at) Would NEVER ever reccomend to a friend or anyone, unless you want the hotel YOU booked to be unavailable due to a mistake clearly down to themselves and to be transferred to one which is much worse, this is the site for you. Bear in mind we booked… Read Full Review

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“ebookers, smooth operators, kind and understanding”

Written on: 20/08/2014 by Owensnk201 (1 review written)

I was in a panic to change a flight date and time, my wife was advised not to fly by the hospital until the swelling of her ankle had gone down and a further check up on the Monday, (fortunately her ankle was not fractured)I contacted a ebookers staff member and spoke about changing the flight times and date. I explained that I was in one country and my wife was in another and that she was unable to communicate at that time. The representative was very understanding and said she would help as… Read Full Review

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“ebookers, smooth operators, kind and understanding”

Written on: 20/08/2014 by Owensnk201 (1 review written)

I was in a panic to change a flight date and time, my wife was advised not to fly by the hospital until the swelling of her ankle had gone down and a further check up on the Monday, (fortunately her ankle was not fractured)I contacted a ebookers staff member and spoke about changing the flight times and date. I explained that I was in one country and my wife was in another and that she was unable to communicate at that time. The representative was very understanding and said she would help as… Read Full Review

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“Great service”

Written on: 19/08/2014 by 348Hill (1 review written)

Great customer service, really kind over the phone. Quick and easy to book. excellent. Will use again and will recommend to others… Read Full Review

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“What a nightmare!”

Written on: 12/08/2014 by 44Muir (1 review written)

Untill now I never thought it was possible to experience such terrible service. Tried booking 4 flight tickets, payment did not go through, tickets were not issued however funds on my card were unnecessarily blocked for a month. It took over a week of negotiations to get funds unblock. This was only made possible thanks to the intervention of my bank manager, since ebookers were adamant that they were not responsible. Never, ever again will I consider seeking there services!!!!!!… Read Full Review

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