Ebookers Reviews - www.ebookers.com

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★★★☆☆
3.2 / 5
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Great customer service, could improve the website”

Written on: 02/11/2014 by 350Dolan (1 review written)

I rang customer service because I needed to change my reservation. The customer service representative was great but it would be good if they restructured their website because it took me a while to figure out how to get hold of someone (and I'm in IT!) … Read Full Review

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“terrific customer service”

Written on: 01/11/2014 by KenyaHolman51 (1 review written)

I have been in contact with many customer services of various companies , but never so completely satisfied, as I was with your service reps. Keep It Up. This is the second instance, the first was when I moved back to the U.K. from the U.S.A. Thanks… Read Full Review

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“ask for rebooking”

Written on: 31/10/2014 by mikywin (1 review written)

He was quietly supporting me by the time I told him my constraints. He has an excellent behavior which should be expected with this kind of service… Read Full Review

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“I really like ebookers”

Written on: 31/10/2014 by hmMcDermott50 (1 review written)

The staff really friendly and helpfull… Read Full Review

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“Change flights”

Written on: 29/10/2014 by Mum6 (1 review written)

I had to change my sons flight Ebookers made this very easy for me ,thank you… Read Full Review

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“Good Service , prompt reply ”

Written on: 29/10/2014 by JeanClancy (1 review written)

Recently i booked a round trip to paris-chennai-paris all went fine… Read Full Review

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“Excellent customer service”

Written on: 27/10/2014 by MakenzieLynch191 (1 review written)

Cheap prices always, the customer service agent that attended to me was very helpful and ensured that all my queries were attended to… Read Full Review

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“Very reliable service and staff”

Written on: 14/10/2014 by Aleem82 (1 review written)

Been booking with ebookers for some years now, very good deals and service provided. Would reccomend this to anyone booking their holidays and wil be using it in the future. Outcome: very happy customer… Read Full Review

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“Always great rates and great service”

Written on: 13/10/2014

We have used e-bookers many times, due to their competitive rates. As life gets more and more complex, I've now ;earned another great feature about ther service; their superb customer service that is. I had to change the dates of my flight twicw, and while they can't ommitt the charges from the airlines, their staff were extremely pleasant and went out of their way to find me the best alternative flights, which would be most economical. As I mentioned, I did this twice with two different agents… Read Full Review

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“No Hastle No Stress!”

Written on: 13/10/2014

this service was recommended by a dear friend, and I will always be grateful for that! this particular occasion, I was looking for "flight only" things. simple and easy to use service; no frills, no hidden shocks or surprises on the site, and more than helpful and knowedgable when I called for advice about my flights! would I use ebookers again? already plan to and will. would I recommend ebookers to other? absolutely!… Read Full Review

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“The A TEAM!”

Written on: 06/10/2014 by Camren206 (1 review written)

I booked a hotel break through e bookers and really couldn't be happier with the service provided. I found the chap on the other end of the phone to be extremely helpful and knowledgeable and he dealt with my query quickly and efficiently. He even followed up with an email and a call the following day-now who does that in this day and age??!! Thanks e bookers. Will defo use you again … Read Full Review

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“Nobody could believe how little I paid for a return...”

Written on: 25/09/2014 by 365Martinez (1 review written)

I bought a return ticket to LA from Cork, Ireland and paid €515. An incredible price, as I've been travelling this route for 20 years and know how expensive it can be to book at short notice. An excellent service. An added bonus was that the seat was upgraded at the airport on the outbound leg. No such luck on the return journey. I was flying on one of the new American Airline Boeing 777 300 aircraft which was really comfortable even at the back of the plane! … Read Full Review

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“Great Service”

Written on: 24/09/2014 by stormboy_sa (1 review written)

Very happy with the service received from ebookers after my flight was delayed. I requested help online after which they called me. I was assisted by a person who could speak English and the line was clear. They phoned the airline on my behalf trying to get me on a different flight. Unfortunatly i had to cancel the flight due availability. Refund process was also good without the need for follow up calls… Read Full Review

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“Excellent customer service.”

Written on: 23/09/2014 by Kemalm (1 review written)

Issues handled in a professional way to the best interest of a valued customer… Read Full Review

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“Found what I was looking for straight away, best...”

Written on: 23/09/2014 by june49taylor (1 review written)

Found what I was looking for straight away, best prices,good reviews, and easy to book… Read Full Review

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“Good service seems to come naturally”

Written on: 11/09/2014 by KonnorMorrow194 (1 review written)

I can't fault the service that your staff give, they are very helpful and considerate. They give very good advice on topics appertaining to holiday destinations, and always are pleasant to do business with… Read Full Review

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“Disgraceful customer service”

Written on: 11/09/2014 by Beebe8 (1 review written)

Having booked a hotel room in London through ebookers I attempted to check-in only to be told by the hotel that they were fully booked and my reservation had been cancelled! Contacted ebookers who washed their hands of any obligation other than a refund, blaming the hotel (who in turn blamed ebookers). Bottom line is don't expect to get a room,even if ebookers take money from your account, and don't expect anything other than 'sorry' afterwards - even if that means you are left as a distressed… Read Full Review

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“Booking flights”

Written on: 10/09/2014 by Sutton1945 (1 review written)

Highly recommended- great efficient serive gave us a better deal than we phoned for - confirmed within minutes of putting phone down… Read Full Review

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“DISHONEST”

Written on: 05/09/2014 by thatsamore (1 review written)

Having made a flight booking on behalf of 3 of us, one of the tickets needed to have a name change for which I was charged £144.81. I was then told the ticket required to be cancelled and reissued and for this I was told the cost of the cancelled ticket would be credited to my account and the cost of the new ticket would be simultaneously debited. I was assured this would happen on the same day. Not only was the ticket cancelled and NOT REISSUED until I checked with Ebookers several days… Read Full Review

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“Totally satisfied happy customer”

Written on: 03/09/2014 by ElisaGraves (1 review written)

Booked my flights online with ebookers cheaper than advertised by the airline...very happy. I had a query after I booked and was a little concerned but when i called and spoke to a customer service rep my query was cleared up and my mind put at rest immediately She was extremely polite and I felt she really wanted to help solve my query… Read Full Review

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