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Written on: 26/02/2011 by NGM6456 (3 reviews written)
I recently booked a return flight from London to Manila using Ebookers. The flights were with Saudi Airlines and each leg had a stop-over in Saudi Arabia.
The price I paid using Ebookers was about £100 cheaper than any other booking company, ie. Expedia.
I never had any problems with the flights or checking-in etc. Everything went sweetly.
Perhaps problems only arise with Ebookers when customers try to change tickets etc. If you buy 'super economy tickets' and then have to make changes you… Read Full Review
Written on: 24/02/2011
I booked a pre paid car hire with Avis, I live in the UK and the hire was for in the USA. When I arrived at the Avis office they couldn't process the pre paid voucher code, their system didn;t recognise it. I then had to call the UK number from the USA for over 30 MINUTES!!! After much of their stupidity over the phone, we had no resolution. I had to make and pay for another booking direct with Avis. I then got an email asking me to CALL THEM AGAIN to claim my refund?! Like I want to spend any… Read Full ReviewVisit ebookers.com
Written on: 13/02/2011
Please do not ever book through ebookers. The worst customer service I have ever come across. I've had to spend endless evenings and weekends on the phone to clueless agents who give you inaccurate information and lie while trying to get my flight corrected… Read Full ReviewVisit ebookers.com
Written on: 10/02/2011
Very bad service. When i booked ticket for my daughter the middle name did not appeared on ticket. Since i need to take a visit visa to Dubai, it need the full name as on passport. When i called them, they said i need to cancell booking and rebook it with cancellation charge and all.£125 per ticket!!!!!!… Read Full ReviewVisit ebookers.com
Written on: 10/02/2011
Appauling- wanted to make a group booking of 5 people in 2 rooms. If you want to book more than one room, they tell you to call, but all they do is what I could online without calling. They booked 3 of my party and then when it came to booking the last 2, they told me the price had gone up and I would have to pay more. I pointed out that this could be a con, now they have already taken the majority of my booking. They said there was nothing they could do. Then there was issues with… Read Full ReviewVisit ebookers.com
Written on: 08/02/2011
I did not want to give any stars, but that was not possible, so I had to give them one star. I am still waiting for a reply from Ebookers, after months of phone calls and emails. I have been ignored completely. I have even sent a letter to the management, which also has been ignored. It is impossible to get an intelligent person on the phone and therefore I tried emails. I now forward my email on to them every few days, in hopes that some day, someone will reply. I typed in the wrong date… Read Full ReviewVisit ebookers.com
Written on: 07/02/2011 by Trevora (2 reviews written)
Don't trust or rely on ebookers. They mis-spelled a name on our flight booking with Virgin, I spotted the mistake on the confirmation email and phoned them straight away, changes were free if notified on the same day. After 25 minutes on the phone they had not been able to get through to Virgin and gave up. The agent said she would 'escalate' the case and a supervisor would deal with it. Unfortunately nothing was done, only after several days and several nagging calls did they get the… Read Full ReviewVisit ebookers.com
Written on: 28/01/2011
Can't even give them a single star I'm afraid. Their customer service is appalling! I phoned to try and change a booking and they kept me on hold for 45 minutes insisting that they had to bring up the fare rules! I work as a travel agent and know that this takes 2 minutes max, so clearly they were keeping me waiting while clocking up the pennies it was costing me to call them. They then tried to fleece me out of £255!!! They said that the airport taxes had increased by £160 (which I know to be… Read Full ReviewVisit ebookers.com
Written on: 25/01/2011
I booked a cheap flight and later have to cancel it. Their fine print says the flight charges are non-refundable, even though the operator is returning the money. They ate my 100 euros. B**tards. Never book with them. They will take your money even if you want to change it. On non loc-cost flights they charge 45 euros for change or cancel.
I forgot my last experience with them (2 yrs back) when I have to struggle for half an hour on phone for a little thing.
Best way: search on skyscanner.net… Read Full Review
Written on: 19/01/2011
I WOULD NEVER BOOK THROUGH THIS COMPANY AGAIN, THEY RIP YOU OFF IF YOU NEED TO PHONE THEM CUT YOU OFF AND DO NOT PUT YOU THROUGH TO THE RIGHT DEPT AND WHEN IGNORE YOU WHEN YOU WRITE TO COMPLAIN!!! THEY ARE UNPROFESSIONAL AND HAVE NO REGARDS FOR THE CUSTOMER THEY JUST WANT YOUR MONEY… Read Full ReviewVisit ebookers.com
Written on: 07/01/2011
It was a complete desaster, we rented a car via ebookers.de and could not get the car delivered by the local rental company (Alamo/Paris) due to lack of documents, despite I had everything that ebookers.de told me to provide. I had to show my tax-filings (!!!!!!) to get the car for a week and it was unfortunately rented to be used over the Christmas period, so nobody else could provide me with a car. ebookers was totally ignorant of my problem and did not provide any help at all, on the… Read Full ReviewVisit ebookers.com
Written on: 31/12/2010
Booked back in May 2010 3 months before my flight, had to change due to family health issues (not mine but the people I was travelling to visit). When I booked originally, I wasn't told I had to travel within 12 months of booking so when I wanted to postpone by 9 months, all hell broke loose. If I want to pay an additional £3,000 of course I can fly............please if you want to maintain your sanity, don't touch these people with the longest barge pole on earth!
Watch this space, I am again… Read Full Review
Written on: 25/11/2010
Our flight time got changed after booking and we got an email from Ebookers about this. This meant that we would not catch our connecting flight (booked elsewhere). It has taken over half an hour on the phone (dreadful line) to sort out. The first woman came back to me (17 mins) and said that only a partial refund was possible. I wasn't happy and she put me through to a manager who then said that no refund was possible!! After lots of arguing she then said that, for £10 each person, it… Read Full ReviewVisit ebookers.com
Written on: 24/11/2010
Good site for hotel bookings. However you have to be very careful when booking flights. The airline generally take their money from your credit card as a separate transaction from the fees and commission claimed by ebookers. This means two separate transaction on your credit card, something that I could not understand as they appear as an unauthorized transaction.
The Customer Service Department and their dreadful overseas call centre staff were not aware of this and offered me no… Read Full Review
Written on: 19/11/2010
Ebooker is the best site to book your flights. I booked two tickets was issued and confirmed in 10 minutes and had no problem what so ever i had some query so i hang them up the customer service representative was very friendly and awesome and answered every
thing clearly and detailed.
definitely goning to use them again thanks ebbokers!!
people dont think just book your ticket!!… Read Full Review
Written on: 17/11/2010
Don't ever buy on ebookers. Their service is appalling and they steal your money. We have purchased a trip (flight+hotel) from Switzerland to London and when we checked our bank account we found out that they had charged us twice for the flights. We called ebookers to request them to fix the problem and they treated us awfully. They made us call 4 times and had different excuses not to fix their mistake, they let us hanging on the phone for 15' each time, and hanged up on us 3 times. In the… Read Full ReviewVisit ebookers.com
Written on: 12/11/2010 by shemmeri (1 review written)
EBBOKERS.COM - This is the worse customer service i have ever encountered, I had to call them afew times because every time they put me on hold they hung up. The telephone numbers to complain and addresses is very hidden on the website. When i tried to pay for my flights - an error had occurred but they still took the money from my account.
HOW IS IT POSSIBLE FOR THEM TO DEBIT MY ACCOUNT FOR SOMETHING THEY HAVE NOT SOLD ME - They are online CON PEOPLE, They also refuse to honour the ticket -… Read Full Review
Written on: 27/10/2010
Dreadful dreadful company to deal with. Due to a family tragedy my Husbands business partner has to cancel his trip to Hong Kong for business - rather than waste £1,300 (flight and hotel booking) my husband phoned e-bookers to see if the flight could be changed into my name - no chance at all and no refund either. Absolute disgrace and to my mind theft of someones money.
Both my Company and my Husbands Company spend thousands and thousands a year on travel and never again will either of us… Read Full Review
Written on: 06/10/2010 by Mazza2711 (1 review written)
I would never use this company ever again, their terms and conditions are very confusing and buy tickets from the airlines on deals leaving you the customer if problems, no way of changing or re-routing. Very unhelpful and blame the airline when things go wrong. I would advise to avoid this company when booking anything… Read Full ReviewVisit ebookers.com
Written on: 28/09/2010
A smooth and painless flight booking procedure on behalf of my friend with ebookers. Confirmation and details of flights returned quickly. Airline booking reference confirmed immediately so that could contact airline directly. Then faced with a family tragedy. Ebookers responded quickly with detailed options for change of flights, penalty charges by the airline, and refunds available. All accurately described as per ebookers and airlines terms and conditions. I am finding this an honest… Read Full ReviewVisit ebookers.com
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