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Written on: 28/04/2011
I booked 3 tickets from Lyon, France to Boston, USA in September 2010. I received a confirmation from eBookers, and the money was instantly debited from my account. As the trip approached, I continued to receive updates from eBookers. When I arrived at the airport on December 18, I was told by the airline (Iberia) that the reservations did not exist. I had to make new ones, at a huge cost, plus spend 2 days waiting for those flights (it was the first week of the winter break, complicated by a… Read Full ReviewVisit ebookers.com
Written on: 14/04/2011
Never again !!! what a bunch of unprofessional people !! Charge you 10pounds per ticket booking fee, then , when need to call and clarify some details, keep passing you from one to another refusing to call back or just send a simple email confirmation, generating another expensive phone bill of 25 pounds and then when I get upset, messing up my ticket so it takes 45 minutes to check in at the airport with the small baby at 5 a.m. Amazing !! and thats after spending 700 GBP at the tickets !!… Read Full ReviewVisit ebookers.com
Written on: 11/04/2011
I WAS SEARCHING FOR THE NH SAN PEDRO HOTELLIN MARBELLA....AS I NEEDED TO BE CLOSER TO MY FRIENDS HOTEL. eBOOKERS ENTERED WRONG LOCATION ON THE MAP !!! TOTALY DIFFERENT AREA !!!! WHAT A HORRIBLE MISTAKE COULD BE IF I BOOKED THAT HOTEL....AS IT WAS STATED WRONG LOCATION… Read Full ReviewVisit ebookers.com
Written on: 30/03/2011
Very bad customer service. AVOID AT ALL COSTS!!!!… Read Full ReviewVisit ebookers.com
Written on: 25/03/2011
Worst company I have had to deal with! Booked a flight which failed so I re-booked and then found I was charged twice!! Was forced to call ebookers whilst abroad to arrange a refund for one of the flights and was left with a £40 call charge! Will ebookers compensate me, hell no; apparently I'm a liar as both bookings were successful according to them! Yeah because I'm really going to make 2 bookings for the sake of it! Worst customer relations team I have ever had to deal with! Looks like I'm… Read Full ReviewVisit ebookers.com
Written on: 23/03/2011
I booked two independent flights with ebookers.
The first was changed twice before finally being cancelled two weeks before my holiday. Part of life - I bought another ticket, clearly more expensive as it was all last minute.
Not received another email saying that my return ticket had to be cancelled as well. Called the airline - they did not amend anything.
ebookers overbook and while you think you have a ticket... you don't actually… Read Full Review
Written on: 20/03/2011
I've used ebookers about 4 times and had 3 very dissapoing situations. 1 - had a booking confirmed, however when arrived in the airport found out that actually I didn't have booking.. oops?. 2 - one of the flights was cancelled ( due to weather conditions) I had to chase ebookers for 9 month to get a refund. 3 - today couldn't make a booking online and phoned customer service to ask for help. They gladly helped me but didn't tell me that they are charging me £20 for this sale ove the phone, so… Read Full ReviewVisit ebookers.com
Written on: 26/02/2011 by NGM6456 (3 reviews written)
I recently booked a return flight from London to Manila using Ebookers. The flights were with Saudi Airlines and each leg had a stop-over in Saudi Arabia.
The price I paid using Ebookers was about £100 cheaper than any other booking company, ie. Expedia.
I never had any problems with the flights or checking-in etc. Everything went sweetly.
Perhaps problems only arise with Ebookers when customers try to change tickets etc. If you buy 'super economy tickets' and then have to make changes you… Read Full Review
Written on: 24/02/2011
I booked a pre paid car hire with Avis, I live in the UK and the hire was for in the USA. When I arrived at the Avis office they couldn't process the pre paid voucher code, their system didn;t recognise it. I then had to call the UK number from the USA for over 30 MINUTES!!! After much of their stupidity over the phone, we had no resolution. I had to make and pay for another booking direct with Avis. I then got an email asking me to CALL THEM AGAIN to claim my refund?! Like I want to spend any… Read Full ReviewVisit ebookers.com
Written on: 13/02/2011
Please do not ever book through ebookers. The worst customer service I have ever come across. I've had to spend endless evenings and weekends on the phone to clueless agents who give you inaccurate information and lie while trying to get my flight corrected… Read Full ReviewVisit ebookers.com
Written on: 10/02/2011
Very bad service. When i booked ticket for my daughter the middle name did not appeared on ticket. Since i need to take a visit visa to Dubai, it need the full name as on passport. When i called them, they said i need to cancell booking and rebook it with cancellation charge and all.£125 per ticket!!!!!!… Read Full ReviewVisit ebookers.com
Written on: 10/02/2011
Appauling- wanted to make a group booking of 5 people in 2 rooms. If you want to book more than one room, they tell you to call, but all they do is what I could online without calling. They booked 3 of my party and then when it came to booking the last 2, they told me the price had gone up and I would have to pay more. I pointed out that this could be a con, now they have already taken the majority of my booking. They said there was nothing they could do. Then there was issues with… Read Full ReviewVisit ebookers.com
Written on: 08/02/2011
I did not want to give any stars, but that was not possible, so I had to give them one star. I am still waiting for a reply from Ebookers, after months of phone calls and emails. I have been ignored completely. I have even sent a letter to the management, which also has been ignored. It is impossible to get an intelligent person on the phone and therefore I tried emails. I now forward my email on to them every few days, in hopes that some day, someone will reply. I typed in the wrong date… Read Full ReviewVisit ebookers.com
Written on: 07/02/2011 by Trevora (2 reviews written)
Don't trust or rely on ebookers. They mis-spelled a name on our flight booking with Virgin, I spotted the mistake on the confirmation email and phoned them straight away, changes were free if notified on the same day. After 25 minutes on the phone they had not been able to get through to Virgin and gave up. The agent said she would 'escalate' the case and a supervisor would deal with it. Unfortunately nothing was done, only after several days and several nagging calls did they get the… Read Full ReviewVisit ebookers.com
Written on: 28/01/2011
Can't even give them a single star I'm afraid. Their customer service is appalling! I phoned to try and change a booking and they kept me on hold for 45 minutes insisting that they had to bring up the fare rules! I work as a travel agent and know that this takes 2 minutes max, so clearly they were keeping me waiting while clocking up the pennies it was costing me to call them. They then tried to fleece me out of £255!!! They said that the airport taxes had increased by £160 (which I know to be… Read Full ReviewVisit ebookers.com
Written on: 25/01/2011
I booked a cheap flight and later have to cancel it. Their fine print says the flight charges are non-refundable, even though the operator is returning the money. They ate my 100 euros. B**tards. Never book with them. They will take your money even if you want to change it. On non loc-cost flights they charge 45 euros for change or cancel.
I forgot my last experience with them (2 yrs back) when I have to struggle for half an hour on phone for a little thing.
Best way: search on skyscanner.net… Read Full Review
Written on: 19/01/2011
I WOULD NEVER BOOK THROUGH THIS COMPANY AGAIN, THEY RIP YOU OFF IF YOU NEED TO PHONE THEM CUT YOU OFF AND DO NOT PUT YOU THROUGH TO THE RIGHT DEPT AND WHEN IGNORE YOU WHEN YOU WRITE TO COMPLAIN!!! THEY ARE UNPROFESSIONAL AND HAVE NO REGARDS FOR THE CUSTOMER THEY JUST WANT YOUR MONEY… Read Full ReviewVisit ebookers.com
Written on: 07/01/2011
It was a complete desaster, we rented a car via ebookers.de and could not get the car delivered by the local rental company (Alamo/Paris) due to lack of documents, despite I had everything that ebookers.de told me to provide. I had to show my tax-filings (!!!!!!) to get the car for a week and it was unfortunately rented to be used over the Christmas period, so nobody else could provide me with a car. ebookers was totally ignorant of my problem and did not provide any help at all, on the… Read Full ReviewVisit ebookers.com
Written on: 31/12/2010
Booked back in May 2010 3 months before my flight, had to change due to family health issues (not mine but the people I was travelling to visit). When I booked originally, I wasn't told I had to travel within 12 months of booking so when I wanted to postpone by 9 months, all hell broke loose. If I want to pay an additional £3,000 of course I can fly............please if you want to maintain your sanity, don't touch these people with the longest barge pole on earth!
Watch this space, I am again… Read Full Review
Written on: 25/11/2010
Our flight time got changed after booking and we got an email from Ebookers about this. This meant that we would not catch our connecting flight (booked elsewhere). It has taken over half an hour on the phone (dreadful line) to sort out. The first woman came back to me (17 mins) and said that only a partial refund was possible. I wasn't happy and she put me through to a manager who then said that no refund was possible!! After lots of arguing she then said that, for £10 each person, it… Read Full ReviewVisit ebookers.com
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