Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“I booked a cheap flight and later have to cancel it....”

Written on: 25/01/2011

I booked a cheap flight and later have to cancel it. Their fine print says the flight charges are non-refundable, even though the operator is returning the money. They ate my 100 euros. B**tards. Never book with them. They will take your money even if you want to change it. On non loc-cost flights they charge 45 euros for change or cancel.

I forgot my last experience with them (2 yrs back) when I have to struggle for half an hour on phone for a little thing.

Best way: search on skyscanner.net… Read Full Review

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“I WOULD NEVER BOOK THROUGH THIS COMPANY AGAIN, THEY...”

Written on: 19/01/2011

I WOULD NEVER BOOK THROUGH THIS COMPANY AGAIN, THEY RIP YOU OFF IF YOU NEED TO PHONE THEM CUT YOU OFF AND DO NOT PUT YOU THROUGH TO THE RIGHT DEPT AND WHEN IGNORE YOU WHEN YOU WRITE TO COMPLAIN!!! THEY ARE UNPROFESSIONAL AND HAVE NO REGARDS FOR THE CUSTOMER THEY JUST WANT YOUR MONEY… Read Full Review

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“It was a complete desaster, we rented a car via...”

Written on: 07/01/2011

It was a complete desaster, we rented a car via ebookers.de and could not get the car delivered by the local rental company (Alamo/Paris) due to lack of documents, despite I had everything that ebookers.de told me to provide. I had to show my tax-filings (!!!!!!) to get the car for a week and it was unfortunately rented to be used over the Christmas period, so nobody else could provide me with a car. ebookers was totally ignorant of my problem and did not provide any help at all, on the… Read Full Review

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“Booked back in May 2010 3 months before my flight, had...”

Written on: 31/12/2010

Booked back in May 2010 3 months before my flight, had to change due to family health issues (not mine but the people I was travelling to visit). When I booked originally, I wasn't told I had to travel within 12 months of booking so when I wanted to postpone by 9 months, all hell broke loose. If I want to pay an additional £3,000 of course I can fly............please if you want to maintain your sanity, don't touch these people with the longest barge pole on earth!

Watch this space, I am again… Read Full Review

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“Our flight time got changed after booking and we got...”

Written on: 25/11/2010

Our flight time got changed after booking and we got an email from Ebookers about this. This meant that we would not catch our connecting flight (booked elsewhere). It has taken over half an hour on the phone (dreadful line) to sort out. The first woman came back to me (17 mins) and said that only a partial refund was possible. I wasn't happy and she put me through to a manager who then said that no refund was possible!! After lots of arguing she then said that, for £10 each person, it… Read Full Review

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“Good site for hotel bookings. However you have to be...”

Written on: 24/11/2010

Good site for hotel bookings. However you have to be very careful when booking flights. The airline generally take their money from your credit card as a separate transaction from the fees and commission claimed by ebookers. This means two separate transaction on your credit card, something that I could not understand as they appear as an unauthorized transaction.

The Customer Service Department and their dreadful overseas call centre staff were not aware of this and offered me no… Read Full Review

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“Ebooker is the best site to book your flights. I...”

Written on: 19/11/2010

Ebooker is the best site to book your flights. I booked two tickets was issued and confirmed in 10 minutes and had no problem what so ever i had some query so i hang them up the customer service representative was very friendly and awesome and answered every
thing clearly and detailed.

definitely goning to use them again thanks ebbokers!!

people dont think just book your ticket!!… Read Full Review

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Londondendy's Comment

Written on: 26/01/2011

I found this review not helpful because...it is a complete lie. ebookers.com is a scam. my friend booked a flight received e-mail conformation, after one week got a phone call from them stating that the price was changed, but they could not contact him and asked £250 extra or total refund. it was 2 days before the flight.

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“Don't ever buy on ebookers. Their service is appalling...”

Written on: 17/11/2010

Don't ever buy on ebookers. Their service is appalling and they steal your money. We have purchased a trip (flight+hotel) from Switzerland to London and when we checked our bank account we found out that they had charged us twice for the flights. We called ebookers to request them to fix the problem and they treated us awfully. They made us call 4 times and had different excuses not to fix their mistake, they let us hanging on the phone for 15' each time, and hanged up on us 3 times. In the… Read Full Review

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“EBBOKERS.COM - This is the worse customer service i...”

Written on: 12/11/2010 by shemmeri (1 review written)

EBBOKERS.COM - This is the worse customer service i have ever encountered, I had to call them afew times because every time they put me on hold they hung up. The telephone numbers to complain and addresses is very hidden on the website. When i tried to pay for my flights - an error had occurred but they still took the money from my account.
HOW IS IT POSSIBLE FOR THEM TO DEBIT MY ACCOUNT FOR SOMETHING THEY HAVE NOT SOLD ME - They are online CON PEOPLE, They also refuse to honour the ticket -… Read Full Review

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“Dreadful dreadful company to deal with. Due to a...”

Written on: 27/10/2010

Dreadful dreadful company to deal with. Due to a family tragedy my Husbands business partner has to cancel his trip to Hong Kong for business - rather than waste £1,300 (flight and hotel booking) my husband phoned e-bookers to see if the flight could be changed into my name - no chance at all and no refund either. Absolute disgrace and to my mind theft of someones money.
Both my Company and my Husbands Company spend thousands and thousands a year on travel and never again will either of us… Read Full Review

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“I would never use this company ever again, their terms...”

Written on: 06/10/2010 by Mazza2711 (1 review written)

I would never use this company ever again, their terms and conditions are very confusing and buy tickets from the airlines on deals leaving you the customer if problems, no way of changing or re-routing. Very unhelpful and blame the airline when things go wrong. I would advise to avoid this company when booking anything… Read Full Review

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“A smooth and painless flight booking procedure on...”

Written on: 28/09/2010

A smooth and painless flight booking procedure on behalf of my friend with ebookers. Confirmation and details of flights returned quickly. Airline booking reference confirmed immediately so that could contact airline directly. Then faced with a family tragedy. Ebookers responded quickly with detailed options for change of flights, penalty charges by the airline, and refunds available. All accurately described as per ebookers and airlines terms and conditions. I am finding this an honest… Read Full Review

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Acrotwins's Comment

Written on: 15/03/2011

I found this review not helpful because.... Somebody working for the company was told to write this.

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“I was terrified when I read the reviews on ebookers...”

Written on: 24/09/2010

I was terrified when I read the reviews on ebookers after I bought my ticket. i noticed that I had a very short connection time (35min) in Budapest. Although I couldn't change the flight it all worked out well. The costumer service was very good but because of British airways they couldn't change the ticket, And indeed there was no need to. Overall, I didn't have any problem with them. Also when the phone line got disconnected they called me back.
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“They don't give you any customerservice when you call,...”

Written on: 17/09/2010

They don't give you any customerservice when you call, and if you ask them to check your status on your request, they say that you have to be patient and just keep waiting. And you have to get really angry to get anybody to actually check out what's happening with your journey. I had to change my flight and they were realy unfriendly. Will NOT RECCOMEND them at all!!!!… Read Full Review

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“We have had a terrible experience with ebookers and...”

Written on: 17/09/2010 by JaneLondon (1 review written)

We have had a terrible experience with ebookers and will never use them again. I don't want anyone to go through the hassle and stress we have had. They have phoned us over and over again to ask us the same questions and haven't ever answered our questions. All they do is say 'thank you' over and over again as though this makes everything OK. It doesn't!. They have also tried to charge us even when their website had made an error rather than us. And given us incorrect information about the… Read Full Review

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“Booked flights only from London to Podgorica return...”

Written on: 05/09/2010 by walespeej (1 review written)

Booked flights only from London to Podgorica return with a connection both ways in Belgrade. Was concerned having read some of the reviews on this site as to whether I would be booked on all flights.

Absolutley no problem and would use them again. All bookings confirmed and check-ins went without hitch… Read Full Review

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“ebookers car hire complaint ”

Written on: 25/08/2010

ebookers car hire complaint

e-bookers

Booked car hire through ebookers and the agents, agent was closed when we arrived. Spent 130 euros on another car for one night and had to waste half a days holiday returning one car and picking up the original booking. the agent was very unhelpful, phoned alamo, the middleman e-bookers used, who could not help.

Just told me to contact e-bookers on my return.

DO NOT USE!… Read Full Review

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“My Husband and myself recently went on holiday to...”

Written on: 24/08/2010 by Beckiefraser (1 review written)

My Husband and myself recently went on holiday to London and after viewing the hotels looking for value for money and location we settled on a Hotel in Ilford named Best Inn Hotel in Argyll Street. My husband booked this Hotel for 6 days after looking at the pictures and thought it was nice. On arrival at the Hotel I was immediately put off my the musty smell and foyer decor, it was very dirty, we were shown to a double room which when the door was opened for us we were both shocked to see the… Read Full Review

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“Amendended bookings with them is a rip off! I will not...”

Written on: 17/08/2010

Amendended bookings with them is a rip off! I will not be using them again and I will no longer be recomending them… Read Full Review

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“I am really disgusted with this sales site! I tried...”

Written on: 11/08/2010

I am really disgusted with this sales site! I tried to book a hotel in Dublin last Wednesday and when i booked it through your website a message came up to say an error had occured! So, i thought it was my internet and went to book it again. By luck I checked my online banking only to discover that the money for the hotel had been taken from my account! I phoned the hotel and no booking had been made, infact they told me that the hotel was fully booked. When I phoned ebookers they had no… Read Full Review

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Shemmeri's Comment

Written on: 12/11/2010

I found this review very helpful because...the same thing has happened to me, I tried to book a flght to Cairo and it said an error had occured although when I checked my bank account they had already take the money. I would not recommend using them EVER. They are ONLINE FRAUDSTERS and should not be allowed to trade. I cannot buy a flight ticket from someone else because my bank says I have to wait 10 days for ebookers to take the money, if they dont then I can have my money back. Ebookers insist they have not taken my money although my bank has an authorisation code for them!!
<br/>This is FRAUD!!!!

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