Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Customer services were unhelpful in my opinion....”

Written on: 05/05/2008 by nmalik (1 review written)

Customer services were unhelpful in my opinion. Instead of responding to my complaint (legitimate) I was told that they check their prices regularly... I've personally heard that one before! Do not recommend E Bookers.com… Read Full Review

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“use these guys at your own risk , terrible terrible...”

Written on: 21/04/2008 by lyndylou01 (1 review written)

use these guys at your own risk , terrible terrible customer service, communication breakdowns due to relocation of call centres. I am in travel myself which usually makes it easier for me to speak to others in the same industry ( but my parter booked through ebookers as a surprise trip ) . but no , totally impossible, so I feel sorry for anyone else. Pay a little more to book with a better company or pay the same and book with a better company.
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“1/ A website that is extremely misleading and changes...”

Written on: 30/03/2008 by fookebookers (1 review written)

1/ A website that is extremely misleading and changes passenger details by itself and lets the customer pay the price of a new ticket!
2/ Indian call center with no natural empathy, idea of the market or the people of the UK.
3/ Poorly run business with clear as mud policy.
I will never use Ebookers.com again, and I do not recommend this Travel Web site… Read Full Review

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“I had problems with my debit card online when booking...”

Written on: 19/03/2008 by pumpkin1112 (1 review written)

I had problems with my debit card online when booking and was worried I would loose the holiday I had chosen because it was such a good price. I 'phoned Ebookers and expected to have to wait ages to get through but was connected quite quickly to a very kind person who was absolutely wonderful - she was very kind and she quickly and efficiently sorted out the problem for me she really is a credit to Ebookers and I would certainly book my next holiday through her. Well recommend ebookers.com… Read Full Review

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May Cato's Response to 352880_pumpkin1112's Review

Written on: 28/04/2008

I disagree with this review because... ebookers charged me triple for the six nights I reserved as far as I am aware

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367127_Mchilliard25's Response to 352880_pumpkin1112's Review

Written on: 17/05/2008

What is the toll free number to reach ebookers.com from the U.S.?

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“Use ebookers at your own risk. If you have any sort of...”

Written on: 09/03/2008 by tasker (7 reviews written)

Use ebookers at your own risk. If you have any sort of problem with your flights, you are on your own - customer support send only standard replies. My return flight reservations were canceled and the airline told me to contact ebookers. All ebookers would say was that the booking looked OK on their system. They would not talk to the airline to sort it out. When I eventually gave them enough evidence to convince them there was a real problem, they failed to reply for over 24 hours. It turned… Read Full Review

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“If I was to use Ebookers again I would make sure I...”

Written on: 03/03/2008 by aibanez (1 review written)

If I was to use Ebookers again I would make sure I don't make any mistakes as I feel in my experience I didnt receive enough help to work out how to get a refund, thats if you even can? I made a booking and on the confirmation email, I realized I had made a mistake on the dates. I call them up right away but in my opinion it took me ages to get through. I tried it for 24 hours as far as I am aware and finally gave up. I sent them and email and they responded, as far as I am concerned it said… Read Full Review

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“I would never recommend ebookers to anybody, due to...”

Written on: 25/02/2008

I would never recommend ebookers to anybody, due to the incompetent and unhelpful "Costumer Service" you receive from an Indian call center. They clearly have no interest in a good reputation and we will contact ABTA… Read Full Review

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“If you ever need to ask these guys any questions...”

Written on: 01/02/2008

If you ever need to ask these guys any questions whatsoever dont bother as for me they have very unhelpful, I feel I wasted my phone bill and own sanity! Dont recommend Ebookers.com… Read Full Review

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“Room not as described - Then they do not respond to...”

Written on: 10/01/2008

Room not as described - Then they do not respond to my emails apart from to say it will be dealt with within 48 hours. Most unresponsive company I have ever dealt with.A potential lifelong customer. Never again… Read Full Review

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“I flew from London to Osaka, booked through ebookers,...”

Written on: 09/01/2008 by Kanty (1 review written)

I flew from London to Osaka, booked through ebookers, flights were all processed ok. That was 4 long haul flights I had booked… Read Full Review

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“Got to admit, the package I found to go to Barcelona...”

Written on: 14/12/2007 by carinoska (1 review written)

Got to admit, the package I found to go to Barcelona on a pretty short notice was excellent - I'll always keep my eyes out for a bargain on that site from now on… Read Full Review

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“The refund for my ticket cost me a lot of time and...”

Written on: 05/12/2007

The refund for my ticket cost me a lot of time and nerves. Ebookers would repeatedly fail to pass important information on to me e.g. the airline needed a medical proof.
Every time you call you will get an another agent and you will have to start from scratch, it is nerve wrecking… Read Full Review

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“For £100 p/room you at least expect a room up to...”

Written on: 25/11/2007 by odoyer (1 review written)

For £100 p/room you at least expect a room up to standard, don't you? We arrived at the hotel at 22:30. The floor tiles in the bathroom wasn't done and there was rat poison in the corner of the bathroom! As we went to bed, we found that the base of the bed was non existing.. There was a frame, but only half the bed had planks on it. The top part of the base, was one big hole! The mattress sank away in the hole, making it impossible to sleep on the bed, even if you sleep with your head on the… Read Full Review

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“Avoid at all costs.”

Written on: 07/11/2007 by hoteluser (1 review written)

Avoid at all costs… Read Full Review

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“i booked 4 return tickets to thailand via abu daby the...”

Written on: 05/11/2007 by namfon (1 review written)

i booked 4 return tickets to thailand via abu daby the ticket i booked was a 2 hr stop but turns out i have a 14 hr stop with 2 small children when i spoke to ebookers i was told that all they could do was give me a refund that would take 10-12 weeks no good two weeks before my holiday will never use them again… Read Full Review

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“My son has arrived in New York to find that ebookers...”

Written on: 29/10/2007 by kookee (1 review written)

My son has arrived in New York to find that ebookers had cancelled his hotel for no reason that he could see. He is stuck out there at the moment having to pay for the hotel all over again and ebookers have not refunded his money, he can not even sort it out until he comes home on the 3rd nov. So if you have booked with ebookers please ring your hotel to confirm your booking before you leave… Read Full Review

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“If you want to book a hotel online, look to see what...”

Written on: 21/08/2007 by RogerDBeckingham (2 reviews written)

If you want to book a hotel online, look to see what is included. The Ebookers deals had lots of extras and most hotels in Japan had free courtesy buses to the local train stations. It all makes a difference when lugging heavy luggage or paying for food and drink!… Read Full Review

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“Ebookers is no better than any other online booking...”

Written on: 24/07/2007 by PCloutier (1 review written)

Ebookers is no better than any other online booking site but with a usurious cancellation policy… Read Full Review

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“I unfortunately booked my wifes ticket under her...”

Written on: 18/07/2007 by plikkie (1 review written)

I unfortunately booked my wifes ticket under her maiden name, (not clever I know, but am a newly wed - I was not popular) when I rang to change the name, it took 72 hours for them to get back to me and in the end, could not help and said I had to cancel the ticket - £120.00 charge and that the refund of the ticket would take 10-12 weeks.
I can't see how it takes 10-12 weeks to return money when it takes 10 seconds to take the money.
Ebookers has dropped in estimation and are incredibly… Read Full Review

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“Awful just bloody awful.”

Written on: 26/05/2007 by Ben00001 (1 review written)

Awful just bloody awful… Read Full Review

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