Ebookers Reviews - www.ebookers.com

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★★★☆☆
3.2 / 5
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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★☆☆☆☆

“Dearth of Customer Service in the Event of a Problem”

Written on: 09/09/2011 by PeterSleight (1 review written)

No customer service: When an airline cancelled my flight while abroad (which I accepted), Ebookers turned out to be useless. Ebookers offered me a flight approx one week before, or one week after my original date of return - which I could not take. However, Ebookers had low priced flights showing as available on their website a day or two from my original return date. When I proposed two or three of these feasible dates, Ebookers ignored all my emails except to re-state their impossible flight… Read Full Review

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★☆☆☆☆

“WARNING - DO NOT USE EBOOKERS”

Written on: 08/09/2011 by ppearse (1 review written)

I have had the worst online experience of my entire life with ebookers. I attempted to purchase a international flight from Sydney to New York using my American Express card. The flight transaction did not go through however they charged my card. One week later and I have not got my money back as ebookers refuse to contact Amex to receive a merchants authorisation code to refund my money. Their customer service team is terrible and very rude. American express have tried to contact them however… Read Full Review

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★☆☆☆☆

“Hotel booking florence”

Written on: 24/08/2011

I booked a hotel in Florence Italy very early to get a good deal for my husbands 40th Birthday. At the time of booking there were not any reviews on the apartment chosen but believing the description on ebookers and the lovely pictures that accompanied the description i booked in good faith thinking i was getting a good deal. Nearer the time of our trip i have checked for reviews and found that ther is not one that is positive and people are actually threatening suing ebookers!! I was very… Read Full Review

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★★★★★

“Very Good”

Written on: 25/07/2011

Used Ebookers for flights to italy, found cheap airlines tickets which noone else could beat online, recieved all the emails that i needed very quickly, and finally no problems what so ever on the day we were traveling, checked in without any problems and got back to the UK without any problems, would definitly use again… Read Full Review

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Guest's Comment

Written on: 28/07/2011

Did you by any chance fly Alitalia?

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★☆☆☆☆

“Could it really save me time and money? The answer is NO!”

Written on: 25/07/2011

I booked two round-trip flight tickets to Hong Kong on the ebookers website last month (June 2011). Each ticket costs me £645. 4 weeks later, I did a random search on the internet and discovered the same flight costs £590 per ticket, so now I have over-paid £110 for the tickets. 'Book cheap flight tickets at the lowest cost, ebookers offers great deals on low cost flights and budget flights worldwide for mid and long-haul air travel. Find the best flight comparison for best air travel… Read Full Review

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★★★★★

“Excellent for Car rentals”

Written on: 24/07/2011

We used Ebookers.com for car rental for Florida in June 2010 and again in May 2011. Everything was straight forward and easy. Rental prices were hard to beat and availability was excellent. Obviously Ebookers are just the booking agent, but they have yet to let me down.They have deals with all the main hire companies… Read Full Review

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★☆☆☆☆

“BOOKED FLIGHT AND FOUND THAT THEY DID NOT BOOK ME A...”

Written on: 22/06/2011 by kamwton (1 review written)

Booked a flight from london to newark confiming departure and return times. when i got the email confirmation found that they only got a departure date. phoned them up and they told me that it woul take 7 - 10 days to check with there IT department, i told them that i fly out in less than 8 days. they told me to book a return flight costing the another £2300. i asked the question if there was a problem with the internet would i get the money back and they said they could not comment. i said i… Read Full Review

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★☆☆☆☆

“Ahhh, ebookers. Takes me back.”

Written on: 04/06/2011

Some years ago I booked a flight to Portugal with eBookers. It was in the days of real paper ticketing - sent to my address through the post. Arrived at Gatwick to find no trace of the flight on my ticket. After a confusing 15 mintues I found their office in LGW and asked them what was going on. They apologised and said that the carrier had changed the flight time, and that whilst they had been notified they had failed to pass the message on. They also advised me to book another ticket… Read Full Review

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★★☆☆☆

“Although the value of money is okay but ebookers...”

Written on: 23/05/2011

Although the value of money is okay but ebookers customer service is unreachable. I been pressing and pressing numbers but could'nt get through. I hope they will improved their customer service because its very discouraging… Read Full Review

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★☆☆☆☆

“If I could rating this company, they would get -100...”

Written on: 16/05/2011

If I could rating this company, they would get -100 stars and not one!!! THey are liars and scammers and should be banned from this business.
I tried booking an urgent flight through them on May 11 in order to attend my grandmother's funeral. Shortly after receiving a confirmation of booking, I received another email saying that my reservation was canceled because they were unable to verify my credit card. I tried then with a different credit and same thing. This was at 16h30 for a flight that… Read Full Review

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★☆☆☆☆

“Do not provide boocking numbers to perform web checkin ”

Written on: 29/04/2011

Do not provide boocking numbers to perform web checkin
Gave up calling the call center after waitong for more than 20 minutes
Never got an answer to my request to get a boocking number… Read Full Review

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★☆☆☆☆

“I booked 3 tickets from Lyon, France to Boston, USA in...”

Written on: 28/04/2011

I booked 3 tickets from Lyon, France to Boston, USA in September 2010. I received a confirmation from eBookers, and the money was instantly debited from my account. As the trip approached, I continued to receive updates from eBookers. When I arrived at the airport on December 18, I was told by the airline (Iberia) that the reservations did not exist. I had to make new ones, at a huge cost, plus spend 2 days waiting for those flights (it was the first week of the winter break, complicated by a… Read Full Review

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★☆☆☆☆

“Never again !!! what a bunch of unprofessional people...”

Written on: 14/04/2011

Never again !!! what a bunch of unprofessional people !! Charge you 10pounds per ticket booking fee, then , when need to call and clarify some details, keep passing you from one to another refusing to call back or just send a simple email confirmation, generating another expensive phone bill of 25 pounds and then when I get upset, messing up my ticket so it takes 45 minutes to check in at the airport with the small baby at 5 a.m. Amazing !! and thats after spending 700 GBP at the tickets !!… Read Full Review

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★☆☆☆☆

“I WAS SEARCHING FOR THE NH SAN PEDRO HOTELLIN...”

Written on: 11/04/2011

I WAS SEARCHING FOR THE NH SAN PEDRO HOTELLIN MARBELLA....AS I NEEDED TO BE CLOSER TO MY FRIENDS HOTEL. eBOOKERS ENTERED WRONG LOCATION ON THE MAP !!! TOTALY DIFFERENT AREA !!!! WHAT A HORRIBLE MISTAKE COULD BE IF I BOOKED THAT HOTEL....AS IT WAS STATED WRONG LOCATION… Read Full Review

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★☆☆☆☆

“Very bad customer service. AVOID AT ALL COSTS!!!!”

Written on: 30/03/2011

Very bad customer service. AVOID AT ALL COSTS!!!!… Read Full Review

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★☆☆☆☆

“Worst company I have had to deal with! Booked a flight...”

Written on: 25/03/2011

Worst company I have had to deal with! Booked a flight which failed so I re-booked and then found I was charged twice!! Was forced to call ebookers whilst abroad to arrange a refund for one of the flights and was left with a £40 call charge! Will ebookers compensate me, hell no; apparently I'm a liar as both bookings were successful according to them! Yeah because I'm really going to make 2 bookings for the sake of it! Worst customer relations team I have ever had to deal with! Looks like I'm… Read Full Review

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★☆☆☆☆

“I booked two independent flights with ebookers. ”

Written on: 23/03/2011

I booked two independent flights with ebookers.
The first was changed twice before finally being cancelled two weeks before my holiday. Part of life - I bought another ticket, clearly more expensive as it was all last minute.
Not received another email saying that my return ticket had to be cancelled as well. Called the airline - they did not amend anything.
ebookers overbook and while you think you have a ticket... you don't actually… Read Full Review

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★☆☆☆☆

“I've used ebookers about 4 times and had 3 very...”

Written on: 20/03/2011

I've used ebookers about 4 times and had 3 very dissapoing situations. 1 - had a booking confirmed, however when arrived in the airport found out that actually I didn't have booking.. oops?. 2 - one of the flights was cancelled ( due to weather conditions) I had to chase ebookers for 9 month to get a refund. 3 - today couldn't make a booking online and phoned customer service to ask for help. They gladly helped me but didn't tell me that they are charging me £20 for this sale ove the phone, so… Read Full Review

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★★★★★

“I recently booked a return flight from London to...”

Written on: 26/02/2011 by NGM6456 (3 reviews written)

I recently booked a return flight from London to Manila using Ebookers. The flights were with Saudi Airlines and each leg had a stop-over in Saudi Arabia.
The price I paid using Ebookers was about £100 cheaper than any other booking company, ie. Expedia.
I never had any problems with the flights or checking-in etc. Everything went sweetly.
Perhaps problems only arise with Ebookers when customers try to change tickets etc. If you buy 'super economy tickets' and then have to make changes you… Read Full Review

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★☆☆☆☆

“I booked a pre paid car hire with Avis, I live in the...”

Written on: 24/02/2011

I booked a pre paid car hire with Avis, I live in the UK and the hire was for in the USA. When I arrived at the Avis office they couldn't process the pre paid voucher code, their system didn;t recognise it. I then had to call the UK number from the USA for over 30 MINUTES!!! After much of their stupidity over the phone, we had no resolution. I had to make and pay for another booking direct with Avis. I then got an email asking me to CALL THEM AGAIN to claim my refund?! Like I want to spend any… Read Full Review

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