Ebookers Reviews - www.ebookers.com

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★★★☆☆
3.3 / 5
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Ebooker is the best site to book your flights. I...”

Written on: 19/11/2010

Ebooker is the best site to book your flights. I booked two tickets was issued and confirmed in 10 minutes and had no problem what so ever i had some query so i hang them up the customer service representative was very friendly and awesome and answered every
thing clearly and detailed.

definitely goning to use them again thanks ebbokers!!

people dont think just book your ticket!!… Read Full Review

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Londondendy's Comment

Written on: 26/01/2011

I found this review not helpful because...it is a complete lie. ebookers.com is a scam. my friend booked a flight received e-mail conformation, after one week got a phone call from them stating that the price was changed, but they could not contact him and asked £250 extra or total refund. it was 2 days before the flight.

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“Don't ever buy on ebookers. Their service is appalling...”

Written on: 17/11/2010

Don't ever buy on ebookers. Their service is appalling and they steal your money. We have purchased a trip (flight+hotel) from Switzerland to London and when we checked our bank account we found out that they had charged us twice for the flights. We called ebookers to request them to fix the problem and they treated us awfully. They made us call 4 times and had different excuses not to fix their mistake, they let us hanging on the phone for 15' each time, and hanged up on us 3 times. In the… Read Full Review

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“EBBOKERS.COM - This is the worse customer service i...”

Written on: 12/11/2010 by shemmeri (1 review written)

EBBOKERS.COM - This is the worse customer service i have ever encountered, I had to call them afew times because every time they put me on hold they hung up. The telephone numbers to complain and addresses is very hidden on the website. When i tried to pay for my flights - an error had occurred but they still took the money from my account.
HOW IS IT POSSIBLE FOR THEM TO DEBIT MY ACCOUNT FOR SOMETHING THEY HAVE NOT SOLD ME - They are online CON PEOPLE, They also refuse to honour the ticket -… Read Full Review

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“Dreadful dreadful company to deal with. Due to a...”

Written on: 27/10/2010

Dreadful dreadful company to deal with. Due to a family tragedy my Husbands business partner has to cancel his trip to Hong Kong for business - rather than waste £1,300 (flight and hotel booking) my husband phoned e-bookers to see if the flight could be changed into my name - no chance at all and no refund either. Absolute disgrace and to my mind theft of someones money.
Both my Company and my Husbands Company spend thousands and thousands a year on travel and never again will either of us… Read Full Review

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“I would never use this company ever again, their terms...”

Written on: 06/10/2010 by Mazza2711 (1 review written)

I would never use this company ever again, their terms and conditions are very confusing and buy tickets from the airlines on deals leaving you the customer if problems, no way of changing or re-routing. Very unhelpful and blame the airline when things go wrong. I would advise to avoid this company when booking anything… Read Full Review

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“A smooth and painless flight booking procedure on...”

Written on: 28/09/2010

A smooth and painless flight booking procedure on behalf of my friend with ebookers. Confirmation and details of flights returned quickly. Airline booking reference confirmed immediately so that could contact airline directly. Then faced with a family tragedy. Ebookers responded quickly with detailed options for change of flights, penalty charges by the airline, and refunds available. All accurately described as per ebookers and airlines terms and conditions. I am finding this an honest… Read Full Review

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Acrotwins's Comment

Written on: 15/03/2011

I found this review not helpful because.... Somebody working for the company was told to write this.

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“I was terrified when I read the reviews on ebookers...”

Written on: 24/09/2010

I was terrified when I read the reviews on ebookers after I bought my ticket. i noticed that I had a very short connection time (35min) in Budapest. Although I couldn't change the flight it all worked out well. The costumer service was very good but because of British airways they couldn't change the ticket, And indeed there was no need to. Overall, I didn't have any problem with them. Also when the phone line got disconnected they called me back.
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“They don't give you any customerservice when you call,...”

Written on: 17/09/2010

They don't give you any customerservice when you call, and if you ask them to check your status on your request, they say that you have to be patient and just keep waiting. And you have to get really angry to get anybody to actually check out what's happening with your journey. I had to change my flight and they were realy unfriendly. Will NOT RECCOMEND them at all!!!!… Read Full Review

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“We have had a terrible experience with ebookers and...”

Written on: 17/09/2010 by JaneLondon (1 review written)

We have had a terrible experience with ebookers and will never use them again. I don't want anyone to go through the hassle and stress we have had. They have phoned us over and over again to ask us the same questions and haven't ever answered our questions. All they do is say 'thank you' over and over again as though this makes everything OK. It doesn't!. They have also tried to charge us even when their website had made an error rather than us. And given us incorrect information about the… Read Full Review

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“Booked flights only from London to Podgorica return...”

Written on: 05/09/2010 by walespeej (1 review written)

Booked flights only from London to Podgorica return with a connection both ways in Belgrade. Was concerned having read some of the reviews on this site as to whether I would be booked on all flights.

Absolutley no problem and would use them again. All bookings confirmed and check-ins went without hitch… Read Full Review

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“ebookers car hire complaint ”

Written on: 25/08/2010

ebookers car hire complaint

e-bookers

Booked car hire through ebookers and the agents, agent was closed when we arrived. Spent 130 euros on another car for one night and had to waste half a days holiday returning one car and picking up the original booking. the agent was very unhelpful, phoned alamo, the middleman e-bookers used, who could not help.

Just told me to contact e-bookers on my return.

DO NOT USE!… Read Full Review

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“My Husband and myself recently went on holiday to...”

Written on: 24/08/2010 by Beckiefraser (1 review written)

My Husband and myself recently went on holiday to London and after viewing the hotels looking for value for money and location we settled on a Hotel in Ilford named Best Inn Hotel in Argyll Street. My husband booked this Hotel for 6 days after looking at the pictures and thought it was nice. On arrival at the Hotel I was immediately put off my the musty smell and foyer decor, it was very dirty, we were shown to a double room which when the door was opened for us we were both shocked to see the… Read Full Review

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“Amendended bookings with them is a rip off! I will not...”

Written on: 17/08/2010

Amendended bookings with them is a rip off! I will not be using them again and I will no longer be recomending them… Read Full Review

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“I am really disgusted with this sales site! I tried...”

Written on: 11/08/2010

I am really disgusted with this sales site! I tried to book a hotel in Dublin last Wednesday and when i booked it through your website a message came up to say an error had occured! So, i thought it was my internet and went to book it again. By luck I checked my online banking only to discover that the money for the hotel had been taken from my account! I phoned the hotel and no booking had been made, infact they told me that the hotel was fully booked. When I phoned ebookers they had no… Read Full Review

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Shemmeri's Comment

Written on: 12/11/2010

I found this review very helpful because...the same thing has happened to me, I tried to book a flght to Cairo and it said an error had occured although when I checked my bank account they had already take the money. I would not recommend using them EVER. They are ONLINE FRAUDSTERS and should not be allowed to trade. I cannot buy a flight ticket from someone else because my bank says I have to wait 10 days for ebookers to take the money, if they dont then I can have my money back. Ebookers insist they have not taken my money although my bank has an authorisation code for them!!
<br/>This is FRAUD!!!!

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“I book a hire car with ebookers and tried purchasing...”

Written on: 09/08/2010

I book a hire car with ebookers and tried purchasing the additional insurance without success on their webpage. As the webpage states that you can purchase the insurance when picking up the car I thought I would do that. However, when I went to pick the car up it was going to cost me an extra £50! We only had the car for 5 days! Trying to contact the customer service department is a whole other story. Long phone queues that you are charged for. Put on hold for LONG periods of time. They don't… Read Full Review

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“I have booked a car hire through them as it was...”

Written on: 21/07/2010

I have booked a car hire through them as it was cheaper than other providers. Unforunatey Europe car (supplier) refused to provide a car as I hadn't carried a counter part driving license with me. But i had all documents including a photo car driving license. I was advised by Europe car representative to get a refund from eBookers. But i was shocked by them saying they couldn't refund any money. Initially they asked me to wait for 10 days. I waited and called them back but they said it would… Read Full Review

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“...”

Written on: 17/07/2010

私はまったく信用できない。
電子ブッカーズは非常に危険です。

これは詐欺会社です。

私は私が登録しなかったホテルのお金を支払った。
誰も予約の詳細を送信します。

私は飛行機のチケットの3つの購読。
しかし、それは同じ名前の6つの作品を予約された。

予約のキャンセルが可能です。
しかし、価格ではありません。

それは完全な詐欺です。

私は6000ポンドを失った。
電話の対応は最低でもされ、悪は厳しいです。
私は名前を知っている。
MS.SWATI SHARMI
のMS のALNUPAトノサマ
のMS キラン
のMR の古代
のMR のVICTRY
のMR… Read Full Review

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“I booked flights to Spain through Ebookers, believing...”

Written on: 13/06/2010

I booked flights to Spain through Ebookers, believing their blurb that I would find no cheaper price for the same flights on the internet. I was given Thomson flights, which I later found I could have booked for less had I gone to the Thomson website direct. Using Ebookers actually cost a separate fee of £20.30 - the two debits appeared on my account as £200.87 to Thomson and £20.30 to Ebookers. Through the Ebookers site it was also impossible to see whether I had to pay separately for… Read Full Review

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“Tried booking a car through their website, but after i...”

Written on: 28/05/2010

Tried booking a car through their website, but after i put in my payment details etc and clicked confirm it churned for a few seconds then returned me to the search page with no confirmation or anything. I had to ring their customer service to make sure i hadn't been charged, which took another 30 minutes in holding time. When a business is based around a website you would expect that it would work!!

wont use again… Read Full Review

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“A booking via ebookers from Vienna to Athens (and...”

Written on: 13/05/2010

A booking via ebookers from Vienna to Athens (and return)?

A confirmation email that includes confirmation of flight, confirmation of credit card and everything needed were OK.

BUT what!! When we went to airport for the flight, we learned that there is no booking in Aegean airways. The workers of Aegean airways said: "Yes, it
seems that there was a booking but it was cancelled"

Why do you cancel it? Why EVEN DON'T YOU INFORM ME? (there was no email accept a confirmation email of flight)

Do… Read Full Review

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