Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Very bad customer service. AVOID AT ALL COSTS!!!!”

Written on: 30/03/2011

Very bad customer service. AVOID AT ALL COSTS!!!!… Read Full Review

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“Worst company I have had to deal with! Booked a flight...”

Written on: 25/03/2011

Worst company I have had to deal with! Booked a flight which failed so I re-booked and then found I was charged twice!! Was forced to call ebookers whilst abroad to arrange a refund for one of the flights and was left with a £40 call charge! Will ebookers compensate me, hell no; apparently I'm a liar as both bookings were successful according to them! Yeah because I'm really going to make 2 bookings for the sake of it! Worst customer relations team I have ever had to deal with! Looks like I'm… Read Full Review

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“I booked two independent flights with ebookers. ”

Written on: 23/03/2011

I booked two independent flights with ebookers.
The first was changed twice before finally being cancelled two weeks before my holiday. Part of life - I bought another ticket, clearly more expensive as it was all last minute.
Not received another email saying that my return ticket had to be cancelled as well. Called the airline - they did not amend anything.
ebookers overbook and while you think you have a ticket... you don't actually… Read Full Review

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“I've used ebookers about 4 times and had 3 very...”

Written on: 20/03/2011

I've used ebookers about 4 times and had 3 very dissapoing situations. 1 - had a booking confirmed, however when arrived in the airport found out that actually I didn't have booking.. oops?. 2 - one of the flights was cancelled ( due to weather conditions) I had to chase ebookers for 9 month to get a refund. 3 - today couldn't make a booking online and phoned customer service to ask for help. They gladly helped me but didn't tell me that they are charging me £20 for this sale ove the phone, so… Read Full Review

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“I recently booked a return flight from London to...”

Written on: 26/02/2011 by NGM6456 (3 reviews written)

I recently booked a return flight from London to Manila using Ebookers. The flights were with Saudi Airlines and each leg had a stop-over in Saudi Arabia.
The price I paid using Ebookers was about £100 cheaper than any other booking company, ie. Expedia.
I never had any problems with the flights or checking-in etc. Everything went sweetly.
Perhaps problems only arise with Ebookers when customers try to change tickets etc. If you buy 'super economy tickets' and then have to make changes you… Read Full Review

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“I booked a pre paid car hire with Avis, I live in the...”

Written on: 24/02/2011

I booked a pre paid car hire with Avis, I live in the UK and the hire was for in the USA. When I arrived at the Avis office they couldn't process the pre paid voucher code, their system didn;t recognise it. I then had to call the UK number from the USA for over 30 MINUTES!!! After much of their stupidity over the phone, we had no resolution. I had to make and pay for another booking direct with Avis. I then got an email asking me to CALL THEM AGAIN to claim my refund?! Like I want to spend any… Read Full Review

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“Please do not ever book through ebookers. The worst...”

Written on: 13/02/2011

Please do not ever book through ebookers. The worst customer service I have ever come across. I've had to spend endless evenings and weekends on the phone to clueless agents who give you inaccurate information and lie while trying to get my flight corrected… Read Full Review

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“Very bad service. When i booked ticket for my daughter...”

Written on: 10/02/2011

Very bad service. When i booked ticket for my daughter the middle name did not appeared on ticket. Since i need to take a visit visa to Dubai, it need the full name as on passport. When i called them, they said i need to cancell booking and rebook it with cancellation charge and all.£125 per ticket!!!!!!… Read Full Review

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“Appauling- wanted to make a group booking of 5 people...”

Written on: 10/02/2011

Appauling- wanted to make a group booking of 5 people in 2 rooms. If you want to book more than one room, they tell you to call, but all they do is what I could online without calling. They booked 3 of my party and then when it came to booking the last 2, they told me the price had gone up and I would have to pay more. I pointed out that this could be a con, now they have already taken the majority of my booking. They said there was nothing they could do. Then there was issues with… Read Full Review

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“I did not want to give any stars, but that was not...”

Written on: 08/02/2011

I did not want to give any stars, but that was not possible, so I had to give them one star. I am still waiting for a reply from Ebookers, after months of phone calls and emails. I have been ignored completely. I have even sent a letter to the management, which also has been ignored. It is impossible to get an intelligent person on the phone and therefore I tried emails. I now forward my email on to them every few days, in hopes that some day, someone will reply. I typed in the wrong date… Read Full Review

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“Don't trust or rely on ebookers. They mis-spelled a...”

Written on: 07/02/2011 by Trevora (2 reviews written)

Don't trust or rely on ebookers. They mis-spelled a name on our flight booking with Virgin, I spotted the mistake on the confirmation email and phoned them straight away, changes were free if notified on the same day. After 25 minutes on the phone they had not been able to get through to Virgin and gave up. The agent said she would 'escalate' the case and a supervisor would deal with it. Unfortunately nothing was done, only after several days and several nagging calls did they get the… Read Full Review

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“Can't even give them a single star I'm afraid. Their...”

Written on: 28/01/2011

Can't even give them a single star I'm afraid. Their customer service is appalling! I phoned to try and change a booking and they kept me on hold for 45 minutes insisting that they had to bring up the fare rules! I work as a travel agent and know that this takes 2 minutes max, so clearly they were keeping me waiting while clocking up the pennies it was costing me to call them. They then tried to fleece me out of £255!!! They said that the airport taxes had increased by £160 (which I know to be… Read Full Review

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“I booked a cheap flight and later have to cancel it....”

Written on: 25/01/2011

I booked a cheap flight and later have to cancel it. Their fine print says the flight charges are non-refundable, even though the operator is returning the money. They ate my 100 euros. B**tards. Never book with them. They will take your money even if you want to change it. On non loc-cost flights they charge 45 euros for change or cancel.

I forgot my last experience with them (2 yrs back) when I have to struggle for half an hour on phone for a little thing.

Best way: search on skyscanner.net… Read Full Review

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“I WOULD NEVER BOOK THROUGH THIS COMPANY AGAIN, THEY...”

Written on: 19/01/2011

I WOULD NEVER BOOK THROUGH THIS COMPANY AGAIN, THEY RIP YOU OFF IF YOU NEED TO PHONE THEM CUT YOU OFF AND DO NOT PUT YOU THROUGH TO THE RIGHT DEPT AND WHEN IGNORE YOU WHEN YOU WRITE TO COMPLAIN!!! THEY ARE UNPROFESSIONAL AND HAVE NO REGARDS FOR THE CUSTOMER THEY JUST WANT YOUR MONEY… Read Full Review

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“It was a complete desaster, we rented a car via...”

Written on: 07/01/2011

It was a complete desaster, we rented a car via ebookers.de and could not get the car delivered by the local rental company (Alamo/Paris) due to lack of documents, despite I had everything that ebookers.de told me to provide. I had to show my tax-filings (!!!!!!) to get the car for a week and it was unfortunately rented to be used over the Christmas period, so nobody else could provide me with a car. ebookers was totally ignorant of my problem and did not provide any help at all, on the… Read Full Review

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“Booked back in May 2010 3 months before my flight, had...”

Written on: 31/12/2010

Booked back in May 2010 3 months before my flight, had to change due to family health issues (not mine but the people I was travelling to visit). When I booked originally, I wasn't told I had to travel within 12 months of booking so when I wanted to postpone by 9 months, all hell broke loose. If I want to pay an additional £3,000 of course I can fly............please if you want to maintain your sanity, don't touch these people with the longest barge pole on earth!

Watch this space, I am again… Read Full Review

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“Our flight time got changed after booking and we got...”

Written on: 25/11/2010

Our flight time got changed after booking and we got an email from Ebookers about this. This meant that we would not catch our connecting flight (booked elsewhere). It has taken over half an hour on the phone (dreadful line) to sort out. The first woman came back to me (17 mins) and said that only a partial refund was possible. I wasn't happy and she put me through to a manager who then said that no refund was possible!! After lots of arguing she then said that, for £10 each person, it… Read Full Review

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“Good site for hotel bookings. However you have to be...”

Written on: 24/11/2010

Good site for hotel bookings. However you have to be very careful when booking flights. The airline generally take their money from your credit card as a separate transaction from the fees and commission claimed by ebookers. This means two separate transaction on your credit card, something that I could not understand as they appear as an unauthorized transaction.

The Customer Service Department and their dreadful overseas call centre staff were not aware of this and offered me no… Read Full Review

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“Ebooker is the best site to book your flights. I...”

Written on: 19/11/2010

Ebooker is the best site to book your flights. I booked two tickets was issued and confirmed in 10 minutes and had no problem what so ever i had some query so i hang them up the customer service representative was very friendly and awesome and answered every
thing clearly and detailed.

definitely goning to use them again thanks ebbokers!!

people dont think just book your ticket!!… Read Full Review

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Londondendy's Comment

Written on: 26/01/2011

I found this review not helpful because...it is a complete lie. ebookers.com is a scam. my friend booked a flight received e-mail conformation, after one week got a phone call from them stating that the price was changed, but they could not contact him and asked £250 extra or total refund. it was 2 days before the flight.

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“Don't ever buy on ebookers. Their service is appalling...”

Written on: 17/11/2010

Don't ever buy on ebookers. Their service is appalling and they steal your money. We have purchased a trip (flight+hotel) from Switzerland to London and when we checked our bank account we found out that they had charged us twice for the flights. We called ebookers to request them to fix the problem and they treated us awfully. They made us call 4 times and had different excuses not to fix their mistake, they let us hanging on the phone for 15' each time, and hanged up on us 3 times. In the… Read Full Review

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