Total Fitness Reviews - www.totalfitness.co.uk

★★☆☆☆
1.7 / 5
15% of users recommend this
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★☆☆☆☆

“Total Joke”

Written on: 17/11/2012

I joined a few years ago, i pay £75 per month. I keep getting harassed by their idiotic employee Rob Miller on social media. Plus the place stinks of sweaty bums. Disgraceful!!!!!… Read Full Review

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★☆☆☆☆

“Preston Total Fitness has incompetent staff”

Written on: 11/10/2012

Until about 3 years ago, the staff at the gym were all very good, recently however the staff seem to have no idea what they're doing. I personally think they've not had sufficient training. The problem I've been having is such as simple one to sort out, involving the squash court booking system. Since complaining about mis-bookings, double-bookings and the ridiculous amount of time it takes for the staff members to put a booking into their system, still nothing has been done about this (3… Read Full Review

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★☆☆☆☆

“TOTAL UNFAIRNESS”

Written on: 01/10/2012

This company signed my daughter up and told her that if she wanted to leave for a very compelling reason,she is now abroad, it would not be a problem.They obviously will say anything verbally knowing full well that the average person is very trusting and will not bother to read the conditions.They are now chasing the percieved debt.I have offered them 2 months as a goodwill gesture without reply.I will update as and when things progress… Read Full Review

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★☆☆☆☆

“Don't waste your money! ”

Written on: 15/09/2012

This gym is the highest level of unprofessionalism I have ever encounted with a gym! Never have I felt like the perks I was paying for was worth it! When it's time to cancel you have to go thru all types of foolishness just to get it removed when it's only suppose to be a year contract! I would recommend this gym to NO one! I hope this can help someone before they make the same mistake I did!… Read Full Review

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★★☆☆☆

“total ftiness goes downhill”

Written on: 09/09/2012

I have been a member at the Wigan Total Fitness since 2001. At this time it was bar far an unrivalled gym chain. Unfortunately the gym has been in decline for sometime now. Faulty and outdated equipment, tired looking shower facilities, untidy weights area, decline in members and all this after promised investment a few years ago which has still not materialised. I used to pay annually at a great discounted rate but now this has gone so am I. £40 per month for the current facilities is a… Read Full Review

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★☆☆☆☆

“total fitness filthiness lincoln”

Written on: 04/08/2012 by mwhite566 (1 review written)

this used to be a good club and when I rejoined after a break of a few years I was advised that a new company had taken it over - not for the good! It is dirty and I am at the point where I daren't look at bottom of the pool when I'm swimming! I've seen cleaner outdoor pools. The changing rooms are a disgrace - presumably the person cleaning them doesn't clean the back of the doors so when you close it you can see the filth running down the back of the shower cubicles. The place is a health… Read Full Review

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★☆☆☆☆

“staff jump from sinking ship ”

Written on: 02/08/2012

i have just cancelled my membersip, as i have paid for 7 years and got nothing from this company except excuses, the best thing was peter the spin instructor who i found today has left and gone to another competitior with four other staff not a good sign. We get a letter Jan 2011 saying spending millions on refurbing what rubbish and now aug 2012 nothing has happend or changed and no answers, your staff obviously feel the same as me get out while they still have a job, great clubs , head office… Read Full Review

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★☆☆☆☆

“Top management not interested”

Written on: 12/07/2012 by jaded2008 (1 review written)

I use the Total Fitness in Preston and sinec I joined it has gone rapidly down hill. Machines not working properly, machines and equipment out of order for weeks on end, and then they eventually disappear! Certainly one way of dealing with broken equipment. The cleaning is very poor, mirrors not cleaned for months, used chewing gum left on the floor, the toilets smell. The air cooling system is useless. I emailed a complaint to the manager and he refused to deal with my complaint by email… Read Full Review

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★☆☆☆☆

“Prenton - Total Fitness”

Written on: 04/07/2012

Do not use - avoid like the plague. Equipment is outdated and most of it is not working with signs saying out of order. I was on one machine that stopped half way through I was running on it could of been a disaster, thank god I was jogging slow - a staff member apologised and stated this should have had an out of order sign on it after checking with some other staff - truly shocking. Dirty gym and changing rooms, well ladies anyway,and staff are rude to the point that they are… Read Full Review

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★☆☆☆☆

“Very Poor Customer Service”

Written on: 30/06/2012

My main concern about Total Fitness is the very poor customer service and the disinterest and attitude of staff when you are attempting to resolve an issue. Mine is a minor issue about my contract which is escalating into a bigger issue simply because of the unfriendly, unhelpful attitude of staff. I have never experienced such poor customer care before. I will not be reviewing my membership and would not recommend this company to anyone. I will be writing to the chief executive and would… Read Full Review

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★☆☆☆☆

“sleasy dirty fit ”

Written on: 29/06/2012 by smithy80 (1 review written)

never join total fitness, no investment, no retention of members, no staff training . But they do have a bunch of unprofessional personal trainers called easy fit who sell fat loss products and leave the gym a mess which they spend more time on than fixing equipment… Read Full Review

Wendz40's Response to smithy80's Review

Written on: 01/09/2012

i have to agree with you there, i have been a personal trainer @ total fitness for 3 years. The easy fit guys as you said are unprofessional, I know as i have watched them, they are not p.t's but a cult of salesmen. An accident waiting to happen.

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★☆☆☆☆

“Badly run... Not worth the money”

Written on: 21/06/2012

Went to complain to the manager today and he told me ii was a complete idiot… Read Full Review

Sayitasitis2012's Comment

Written on: 26/06/2012

you must have found one of the more understanding managers.
their usual reply is that there are other gyms nearby!

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Newtzy's Comment

Written on: 05/07/2012

It wasn't the woman manager at prenton was it, her bedside manner is far from acceptable. Better off going to a different gym.

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★★★★☆

“Good for familys”

Written on: 14/06/2012

I find nice gym staff are friendly and without the kids classes would not be able to go as much. Ladies gym well eqiped good classes overall good value for money. Best hydro pool ever been in … Read Full Review

Sayitasitis2012's Comment

Written on: 26/06/2012

yes. i agree with your comments on the hydro pool.
have you a comment on the main gym?
are the walls and pipes dust and cobweb free?
if yes then name the club.
i would have to see that for myself!

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Sayitasitis2012's Comment

Written on: 05/07/2012

no need to worry about bugs in the whitefield gym. i should imagine even the bugs have standards and would give the place a wide berth.

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Newtzy's Comment

Written on: 05/07/2012

Not sure what gym your talking about but if it's total fitness in prenton I would keep my kiddies away from it, quite probably come away with some kind of bug or something it's so dirty.

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★☆☆☆☆

“I was a member back in 2003”

Written on: 25/05/2012

I read all of these reviews and it is so sad to hear, I joined almost ten years ago when I was working in Chester, everything was clean and modern. The staff just let me get on with my workouts, which I prefer. It was all so clean and tidy the pools were great; I actually used to spend most of my evenings in there. Started with a heavy training session on the weights followed by all the pools and saunas ect. I thought to myself at the time, this is how going to a gym should be. Anyway I moved… Read Full Review

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★☆☆☆☆

“unhelpful staff”

Written on: 21/05/2012 by Tfitness19 (1 review written)

I wanted to cancell my membership by giving 30 days notice,staff member didn't cancell my member ship saying I got 12 month contract so I can't cancell it, even though I am pay monthly membership Chages!!! Rediculas… Read Full Review

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★☆☆☆☆

“worst gym ever”

Written on: 20/05/2012 by sean4 (1 review written)

not one member of staff has ever spoke to me in a year !!!!! the place is filthy full of attitude and crumbling down… Read Full Review

Sayitasitis2012's Response to sean4's Review

Written on: 26/06/2012

i would have thought the staff not talking to you would be a plus point.
the reception staff here turn there back on you rather than greet you on entry!

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★☆☆☆☆

“Who is the customer?”

Written on: 19/05/2012

Wilmslow was once a good quality flagship gym of the Total Fitness chain. The equipment is now old and very tired looking. In fact some equipment I was using was faulty and I managed to injure myself as a result. When I discussed this with the operations manager Steve Kear I found that he didn't listen, was off hand, aggressive and unprofessional. I felt like he was treating me like a naughty subordinate rather than a paying client. At one point he threatened to end my membership for… Read Full Review

Sayitasitis2012's Comment

Written on: 26/06/2012

wilmslow is their flagship gym.
complain and you are told that you are the only one who is unhappy.
threatening to cancel your membership appears to be standard practice.

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Newtzy's Comment

Written on: 05/07/2012

Zero emotional intelligence - this goes for the woman manager at prenton total fitness also - must be a qualification they need to have

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★★☆☆☆

“Dirty Expensive Avoid”

Written on: 09/04/2012 by GyminyCricket (1 review written)

I've been a member of Total Fitness on and off for about 10 years and the price has slowly increased. But with that increase I have seen no investment (which I was advised to expect with my last annual increment). Total Fitness, in particular the Prenton branch, is always filthy - constantly training amongst other peoples finger nails, old drinks bottles, thick dust and grime. I'm amazed at how poorly maintained the place is in general. When it rains the car park floods, the cardio equipment… Read Full Review

Sayitasitis2012's Response to GyminyCricket's Review

Written on: 26/06/2012

i reiterate everything said here and more!
i am seeing how long a discarded blob of chewing gum lays in the sauna,probably deposited it by some socially inept yob,on the floor.

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Newtzy's Response to GyminyCricket's Review

Written on: 05/07/2012

Quite agree think prenton tf is the worst, staff are rude as are management especially the woman manager there trumped up and way above herself. Management seem to be more interested in running around after her and feeding her ego than interested in the gym and keeping things up to date. Save your money and go elsewhere

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★☆☆☆☆

“total fitness-stoke”

Written on: 05/04/2012

lack of investment and poor staff. Also can anyone confirm if they have just closed over the weekend and laid off the staff?… Read Full Review

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★☆☆☆☆

“On the decline! don't sign up!!”

Written on: 21/03/2012 by this.guy....matt (1 review written)

I joined TF in 2008 and found the price of £29.99 a month for a student very good compared to other gyms with the standards matching it's rivals. However by 2010 the standards were slipping and the TF in Crewe was becoming very bad. Ignoring the fact my locker had been broken into twice, the gym equipment was not being maintained at all with machines commonly out of order.Furthermore there was no air conditioning and the pools were becoming colder and colder. Me and my friends visited TF in… Read Full Review

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