Total Fitness Reviews - www.totalfitness.co.uk

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Total Fitness - www.totalfitness.co.uk

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“staff jump from sinking ship ”

Written on: 02/08/2012

i have just cancelled my membersip, as i have paid for 7 years and got nothing from this company except excuses, the best thing was peter the spin instructor who i found today has left and gone to another competitior with four other staff not a good sign. We get a letter Jan 2011 saying spending millions on refurbing what rubbish and now aug 2012 nothing has happend or changed and no answers, your staff obviously feel the same as me get out while they still have a job, great clubs , head office… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“Top management not interested”

Written on: 12/07/2012 by jaded2008 (1 review written)

I use the Total Fitness in Preston and sinec I joined it has gone rapidly down hill. Machines not working properly, machines and equipment out of order for weeks on end, and then they eventually disappear! Certainly one way of dealing with broken equipment. The cleaning is very poor, mirrors not cleaned for months, used chewing gum left on the floor, the toilets smell. The air cooling system is useless. I emailed a complaint to the manager and he refused to deal with my complaint by email… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“Prenton - Total Fitness”

Written on: 04/07/2012

Do not use - avoid like the plague. Equipment is outdated and most of it is not working with signs saying out of order. I was on one machine that stopped half way through I was running on it could of been a disaster, thank god I was jogging slow - a staff member apologised and stated this should have had an out of order sign on it after checking with some other staff - truly shocking. Dirty gym and changing rooms, well ladies anyway,and staff are rude to the point that they are… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“Very Poor Customer Service”

Written on: 30/06/2012

My main concern about Total Fitness is the very poor customer service and the disinterest and attitude of staff when you are attempting to resolve an issue. Mine is a minor issue about my contract which is escalating into a bigger issue simply because of the unfriendly, unhelpful attitude of staff. I have never experienced such poor customer care before. I will not be reviewing my membership and would not recommend this company to anyone. I will be writing to the chief executive and would… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“sleasy dirty fit ”

Written on: 29/06/2012 by smithy80 (1 review written)

never join total fitness, no investment, no retention of members, no staff training . But they do have a bunch of unprofessional personal trainers called easy fit who sell fat loss products and leave the gym a mess which they spend more time on than fixing equipment… Read Full Review

Wendz40's Response to smithy80's Review

Written on: 01/09/2012

i have to agree with you there, i have been a personal trainer @ total fitness for 3 years. The easy fit guys as you said are unprofessional, I know as i have watched them, they are not p.t's but a cult of salesmen. An accident waiting to happen.

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“Badly run... Not worth the money”

Written on: 21/06/2012

Went to complain to the manager today and he told me ii was a complete idiot… Read Full Review

Sayitasitis2012's Comment

Written on: 26/06/2012

you must have found one of the more understanding managers.
their usual reply is that there are other gyms nearby!

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Newtzy's Comment

Written on: 05/07/2012

It wasn't the woman manager at prenton was it, her bedside manner is far from acceptable. Better off going to a different gym.

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★★★★☆
Total Fitness - www.totalfitness.co.uk

“Good for familys”

Written on: 14/06/2012

I find nice gym staff are friendly and without the kids classes would not be able to go as much. Ladies gym well eqiped good classes overall good value for money. Best hydro pool ever been in … Read Full Review

Sayitasitis2012's Comment

Written on: 26/06/2012

yes. i agree with your comments on the hydro pool.
have you a comment on the main gym?
are the walls and pipes dust and cobweb free?
if yes then name the club.
i would have to see that for myself!

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Sayitasitis2012's Comment

Written on: 05/07/2012

no need to worry about bugs in the whitefield gym. i should imagine even the bugs have standards and would give the place a wide berth.

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Newtzy's Comment

Written on: 05/07/2012

Not sure what gym your talking about but if it's total fitness in prenton I would keep my kiddies away from it, quite probably come away with some kind of bug or something it's so dirty.

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“I was a member back in 2003”

Written on: 25/05/2012

I read all of these reviews and it is so sad to hear, I joined almost ten years ago when I was working in Chester, everything was clean and modern. The staff just let me get on with my workouts, which I prefer. It was all so clean and tidy the pools were great; I actually used to spend most of my evenings in there. Started with a heavy training session on the weights followed by all the pools and saunas ect. I thought to myself at the time, this is how going to a gym should be. Anyway I moved… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“unhelpful staff”

Written on: 21/05/2012 by Tfitness19 (1 review written)

I wanted to cancell my membership by giving 30 days notice,staff member didn't cancell my member ship saying I got 12 month contract so I can't cancell it, even though I am pay monthly membership Chages!!! Rediculas… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“worst gym ever”

Written on: 20/05/2012 by sean4 (1 review written)

not one member of staff has ever spoke to me in a year !!!!! the place is filthy full of attitude and crumbling down… Read Full Review

Sayitasitis2012's Response to sean4's Review

Written on: 26/06/2012

i would have thought the staff not talking to you would be a plus point.
the reception staff here turn there back on you rather than greet you on entry!

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“Who is the customer?”

Written on: 19/05/2012

Wilmslow was once a good quality flagship gym of the Total Fitness chain. The equipment is now old and very tired looking. In fact some equipment I was using was faulty and I managed to injure myself as a result. When I discussed this with the operations manager Steve Kear I found that he didn't listen, was off hand, aggressive and unprofessional. I felt like he was treating me like a naughty subordinate rather than a paying client. At one point he threatened to end my membership for… Read Full Review

Sayitasitis2012's Comment

Written on: 26/06/2012

wilmslow is their flagship gym.
complain and you are told that you are the only one who is unhappy.
threatening to cancel your membership appears to be standard practice.

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Newtzy's Comment

Written on: 05/07/2012

Zero emotional intelligence - this goes for the woman manager at prenton total fitness also - must be a qualification they need to have

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★★☆☆☆
Total Fitness - www.totalfitness.co.uk

“Dirty Expensive Avoid”

Written on: 09/04/2012 by GyminyCricket (1 review written)

I've been a member of Total Fitness on and off for about 10 years and the price has slowly increased. But with that increase I have seen no investment (which I was advised to expect with my last annual increment). Total Fitness, in particular the Prenton branch, is always filthy - constantly training amongst other peoples finger nails, old drinks bottles, thick dust and grime. I'm amazed at how poorly maintained the place is in general. When it rains the car park floods, the cardio equipment… Read Full Review

Sayitasitis2012's Response to GyminyCricket's Review

Written on: 26/06/2012

i reiterate everything said here and more!
i am seeing how long a discarded blob of chewing gum lays in the sauna,probably deposited it by some socially inept yob,on the floor.

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Newtzy's Response to GyminyCricket's Review

Written on: 05/07/2012

Quite agree think prenton tf is the worst, staff are rude as are management especially the woman manager there trumped up and way above herself. Management seem to be more interested in running around after her and feeding her ego than interested in the gym and keeping things up to date. Save your money and go elsewhere

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“total fitness-stoke”

Written on: 05/04/2012

lack of investment and poor staff. Also can anyone confirm if they have just closed over the weekend and laid off the staff?… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“On the decline! don't sign up!!”

Written on: 21/03/2012 by this.guy....matt (1 review written)

I joined TF in 2008 and found the price of £29.99 a month for a student very good compared to other gyms with the standards matching it's rivals. However by 2010 the standards were slipping and the TF in Crewe was becoming very bad. Ignoring the fact my locker had been broken into twice, the gym equipment was not being maintained at all with machines commonly out of order.Furthermore there was no air conditioning and the pools were becoming colder and colder. Me and my friends visited TF in… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“I ONCE LOVED IT, NOW I LOATH IT ”

Written on: 19/03/2012

In recent months TF have lost there once high standards. The pool is cloudy and showers are dirty, I understand that they may need to cut costs but hygiene is something I'm not willing to risk. Swimming in a cloudy / dirty pool everyday is not what I want when I'm paying for a gym membership. Luckily I have been a member for many years so I could cancel at anytime, which I did. I would have preferred TF to put up my monthly bill and keep their standards, it seems they didn't agree - As they… Read Full Review

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“Total Fitness Preston. Total rip off.”

Written on: 03/03/2012

Unfriendly and uninterested staff. Everything is dirty. The indoor running track is good until the novelty wears off. Half of the members seem to know the staff and get better service. They also look like they are planning to steal the contents of your locker. The smell is wrong. The equipment is old. Just look at their website to see how poor the quality is. Avoid this terrible gym!… Read Full Review

Sreym's Comment

Written on: 19/05/2012

The same is true of Wilmslow

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Marchmill666's Comment

Written on: 21/05/2012

Reading these reviews it seems the whole chain maintains the same low standards of cleanliness, customer service and equipment investment. They will soon be out of business....again.

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★★☆☆☆
Total Fitness - www.totalfitness.co.uk

“total fitness wilmslow”

Written on: 22/02/2012

From the moment you stroll past the uninterested staff on reception you know you are in for a dismal experience. The lockers are shabby and the lower ones full of dust and hair. The equipment is so old and clapped out it is frankly a a joke. Simple things to put right like ab frames with the head rests ripped to shreds, machines not cleaned properly, machines not maintained. Cleaning is with buckets and floor mops sloshing dirty water over the machines, they need someone who knows how to clean… Read Full Review

Sreym's Comment

Written on: 19/05/2012

So true. I feel that the management are unintelligent and not customer focussed at all.

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“Total Fitness - Altrincham”

Written on: 01/02/2012

The equipment is old and poorly maintained. It takes literally months for anything to be repaired. The staff are clueless, they don't even know how to work the equipment. The men's changing rooms are dirty, they just hose down the toilet area, which smells, I have never seen any detergent being used. I can no longer justify paying the monthly fee and often come away from the gym angry as a third of the equipment is out of order or in poor state of repair. They deserve to go bankrupt… Read Full Review

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★★☆☆☆
Total Fitness - www.totalfitness.co.uk

“Lincoln - going downhill”

Written on: 28/01/2012

I have been a member of the gym for a few years and have found it is going downhill. Equipment are all old and new ones never been bought.. Changing rooms very good sized but showers not very hot water. Hand driers don't really work. No air conditioning so it is horrible in the summer for classes. No classes before work so only gym can be used. Lots of classes but ones I usually do have dropped so was going less. I have now joined a different gym that is allowing me to use any of their gyms in… Read Full Review

Sayitasitis2012's Comment

Written on: 26/06/2012

its not just lincoln.
reading through these reviews i have not seen one positive comment for a NAMED total fitness branch.

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★☆☆☆☆
Total Fitness - www.totalfitness.co.uk

“Poor Quality”

Written on: 24/01/2012 by pssedoff (1 review written)

ALTRINCHAM BRANCH ================= Only half the (mens) showers are ever working at any one time. ALL showers and ALL toilets are broken at the moment because of a \"major problem\" and have been for at least 24 hours now. This last straw is why I'm writing this. Water fountains are invariably out of service, which is great when you are parched after a hard session and only discover this when you are desperate. In summer the place is too hot and they would rather put the (useless) fans on… Read Full Review

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