Halifax Home Insurance Reviews

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★☆☆☆☆
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Halifax Home Insurance

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★☆☆☆☆

“Inefficient, incompetent staff.”

Written on: 15/05/2013 by Kate9End (1 review written)

I was insured with Halifax for over 12 years without any claims being made. When I did make a claim this year for a roof repair this was refused because the estimate I received for the repairs did not have the builder's VAT number on it. I was told they would not deal with the claim without this. I subsequently cancelled my policy and am now with a reputable Insurance Company… Read Full Review

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Noweapon's Response to Kate9End's Review

Written on: 11/06/2013

who are you with now? We are looking for another company as well..this company is full of mess! Our roof is about 6 years old and we have a new room addition on the back with new roofing, they send us a letter saying someone came out to our property and inspected it and found the roof in less than good condition, and we have to replace the roof or sign this bs endorsement saying our roof is excluded from future damages! This is bogus and a bunch of bs!!

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★★★★☆

“Efficient and helpful”

Written on: 12/05/2013

I suspect that most people only post about companies when they're complaining, not when things go well. I've been with Halifax for 8 years and have found them to be really good when I needed them. I used the Home Emergency cover once for a leak and had someone come round to fix it within 4 hours, I was a very happy bunny! I then had an issue with a neighbour's tree roots causing subsidence to my house - Halifax were very efficient in sending them a letter warning them to put it right… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 18/04/2013

At the end of January 2013 our Garage Roof Collapsed under over 10 inches of snow. We checked and this was covered under our insurance so we rang them immediately to report it as a matter of urgency. The garage roof was made of asbestos so we were worried for the safety of our neighbours and ourselves. Nearly 3 months on, and this still hasn't be rectified. We have been continually passed from different departments who don't seem to know what on earth they are doing. The various suggestions… Read Full Review

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★☆☆☆☆

“don't touch with a barge poll ”

Written on: 28/03/2013 by VKennedy (1 review written)

They will do anything to get out of paying. Even when the loss adjusters say it is a clear cut case that they should be paying out on. It is so stressful dealing with them. They are incom[petent to a level beyond your worst nightmare!… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 27/03/2013 by angrybird4u (1 review written)

I was paying over year.when I want make claim for room carpet because my put the iron on three difference place and they asked me sorry you need to pay three excess.I think the my carpet value… Read Full Review

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★★★★★

“home emergency”

Written on: 26/03/2013

My experience was very good indeed. My heating and hot water stopped working. Called them and explained my problem and within an hour got a call from the local heating company that they used up and there was an engineer round the next day. He found the problem, ordered the parts and fitted them the very next day. No hassles at all… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 01/03/2013

6 year old property. I am the first owner. For the very first time, there was a small leak in the heating cupboard on a flexible pipe. I had a home emergency cover., which was disappointing. There was no response from them after a couple of weeks. I got it sorted out privately by a plumber on the same day. Would never go with them again… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 25/02/2013

Have had home insurance contents and buildings insurance with Halifax for a number of years. My Ultimate Reward Account comes with travel insurance which is totally separate. I recently had to make a claim on that. SO was very surprised to find that Home Insurance policy was increased because of the travel claim, (which was as result of a freak accident)! Totally unbelievable in the way they will resort to making more money from their customers. Needless to say I will not be renewing and I… Read Full Review

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★☆☆☆☆

“Halifax Home InsurancePensioner without heating or hot...”

Written on: 18/02/2013

My old mums(72) heating broke down in July 2010. Her tried and trusted heating engineer could not fix it but diagnosed a "board change" in the electronics. On behalf of my mother I made an "Emergency Claim" to the Halifax for immediate support . This was in no polite fashion refused, since I had no authorisation. As I live abroad this was a very difficult situation . However we sent a copy of the Power of Attorney document which was also knocked back by the Halifax . Meantime the authorised… Read Full Review

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Rogee's Comment

Written on: 12/05/2013

i hate the Halifax my friend is 95 years old cant walk very far and last year after walking to Dunstable Halifax to pay a bill he was sold home and contents insurance he did not want or need because he has nothing worth much value and he has home insurance with the council . . so i took him to the Halifax AND WE CANCLED THE INSURANCE . NOW THE BANK MANAGER HAS IT IN FOR ME BECAUSE I GOT MY FRIEND TO CANCLE INSURANCE . MY FRIEND WANTS TO HELP ME BUY MY FLAT OF MY COUNCIL ON THE RIGHT TO BUY HE WANTS TO GIVE ME £5000 BUT THE BANK MANAGER SAID MY FRIEND CANT DO THAT BECAUSE THE BANK MANAGER HAS A DUTY TO LOOK AFTER ELDERLY CUSTOMERS . AND THE BANK MANAGER WELL MADE MY FRIEND WAIT OUTSIDE THE ROOM WHILE THE BANK MANAGER TALK TO ME . MY FRIEND DIDNT EVEN GET A WORD IN . AFTER ALL IT IS HIS ACCOUNT HIS MONEY . THE HALIFAX HAS UPSET MY FRIEND THE BANK MANAGER AND THE TWO LADY STAFF THEY TOLD ME TO GET MY FRIEND A PROPER CARER WE TOLD THEM I AM A PROPER CARER . THEY THINK THEY CAN TREAT PEOPLE LIKE dirt

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★☆☆☆☆

“RIP OFF COMPANY,VERY DISAPPOINTED ”

Written on: 04/02/2013 by RIPOFFCOMPANY (1 review written)

PLEASE DO NOT GO WITH HALIFAX EVER.I HAVE BEEN WITH THEM FOR AGES.I HAD PROBLEM WITH MY ROOF BUT BEFORE I REPLACED IT,THE WASTER DONE SOME DAMAGE INSIDE THE ROOM CEILING.REPLACED THE ROOF AND HALIFAX REFUSED TO FIX THE CEILING.THE REASON IT DIDN'T RAIN 25MM .COMPLETE RIP OFF,YOU HAVE TO LIVE IN A RAIN FOREST TO HAVE THAT MUCH RAIN.VERY VERY UNHAPPY GOING TO CANCEL MY POLICY… Read Full Review

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Suzysauspot1's Response to RIPOFFCOMPANY's Review

Written on: 15/02/2013

I've just changed home insurance for the same reason...for an expensive house insurance, but thinking I actually could be paying for a better service, when i approached Halifax about roof and ceiling damage they gave me some chat about wind speeds and amount of rain fall...considering the damage was done when weather forecasters were giving wind warnings out, the Halifax needed us to be in hurricaine season weather before payout...well my thoughts on the matter, I've lived here 30years, I've used my home insurance 3 times, I've moved to a much cheaper insurance because I need it to co-inside with my mortgage..and at least now the spare money can be used to fix things when I'm turn down by any insurance!!

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★☆☆☆☆

“cliamed for loss of gold braclet next day burgled ”

Written on: 01/02/2013 by coxy277 (1 review written)

my wife lost a expencive gold braclet wile on holiday we phone halifax when she got back gave all details was asked if had anymore expencive items if so should regester then siad we did will sort it the very next day less then 12 hrs after giving out this info we was burgled everything elsa has gone has sombody there go lose lips… Read Full Review

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★☆☆☆☆

“Should had been here first”

Written on: 21/01/2013 by Emmanuela (1 review written)

I think I should had been here first before making joining them. Am so fed up I want to give up. A car I used over a weekend had my laptop taken out of it,how? I do not know, now I have had to repeat the same story over 10 times and they are asking me to go find out from the places I stopped to inquire if the thief has come to leave the item, I pity myself but I will fight till the end never join them, thiefs!… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 21/01/2013 by wigwam01 (1 review written)

I have been given a renewal price of 1829.90 from Halifax so i got a like for like quote from Churchill and they quoted 384.99!!!! no need to write more... RIP OFF HALIFAX… Read Full Review

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★☆☆☆☆

“Dont touch with a bargepole”

Written on: 16/12/2012

Dont let the customer service fool you. I have had 7 Buildings insurance over period of 12 years with no claims. However, when i had the unfortunate burgalry in one of my properties with dmage to my buildings, it took over a year to resolve in loss of rent and halifax trying to swindle heir way out of paying. Its like not having insurance when something goes wrong and just extra stress and anxiety from the way yourvtreated by your insurance company,!!!… Read Full Review

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Manjukwai's Comment

Written on: 11/01/2013

I sincerely believe that there is a culture of corruption and cover up with this company to repudiate claims.In my case this was definitely what happened and civilly I have failed to bring them to book.I have now involved the Police but it has been said that initially they believe it to be a civil matter.
Do not use this Company!!!!!

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★★★★★

“Excellent service and items replaced quickly”

Written on: 11/12/2012 by bexsjohnson (1 review written)

I was mugged a week and a half ago and had an expensive handbag, purse and other items taken. Halifax replaced my phone within the week and are due to transfer money to my account this week for the rest of the items. They've been really helpful with excellent customer service which was surprising after reading some of the other reviews, they obviously deal with theft claims more efficiently than accidental damage claims… Read Full Review

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★☆☆☆☆

“Diabolical service, corrupt assessors, rude staff...”

Written on: 15/11/2012 by Kivvy (1 review written)

We have our mortgage, insurances, not to mention a myriad of savings with the halifax, to be moved as soon as we are able. We have a claim for a slow leak which has got under the kitchen tiles. The assessment company rang to make an appointment but on a day when I had to go into hospital for the day. They indicated they were pushed for time and that was really the only time they had and I had to leave the hospital eariler than was neccesary. My claim has been declined on the basis of the… Read Full Review

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★☆☆☆☆

“quoted wrong amount for home insurance”

Written on: 13/11/2012

Have been with the Halifax home insurance for approx 10 years and have made no claims. I currently pay £34 for both buildings and contents. I recently phoned to see if I could get a competitive quote and was quoted £18 a month for a similar package which I swapped over to. Have just found out that although I was on the phone for over an our arranging my insurance Halifax have only covered contents only. They have quoted me to take a buildings cover for £39 a month taking it to a new total… Read Full Review

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★☆☆☆☆

“What service!”

Written on: 12/11/2012 by carrienewman (1 review written)

Absolutely appalling treatment, spoken to as if I was a crook and an adjuster was appointed, following his visit I didnt hear a word from the company. I am in my 60's been with them for years with no other claims and my claim was less than £250 taking into account the £250xs. I was looking for help more than anything but after 6 weeks of waiting I didnt hear a word from them so sorted out the problem myself. I dread to think what would have happened if it had been a big claim. Needless to… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole.”

Written on: 12/11/2012

Like everyone else I have found them dreadful. Upsetting to say the least. They are happy to take your money and nothing else. Liars, cheats,con men ...call them what you will. They led me to believe, after insuring with them for 19 years with no claims that the policy was invalid!!!!! How evil is that? I didn't like anything about them and regret paying them for the last 19 years… Read Full Review

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★☆☆☆☆

“STEER CLEAR!”

Written on: 07/11/2012 by sandra1234 (1 review written)

Quick enough to grab your money, but goodness me, dare make a claim and the service is worse than terrible! Staff are totally ineffiecient, rude, promise to call you back but never do. They treat you like a criminal! You will be banging your head against a wall trying to deal with them! A third party damaged my porcelain floor and i tried to make a claim through Halifax with a view of them recovering the money. Wish i had,nt bothered(which is precisely what they want!!!). Four months down the… Read Full Review

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