Halifax Home Insurance Reviews

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★☆☆☆☆
1.3 / 5
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Halifax Home Insurance

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★☆☆☆☆

“layers”

Written on: 29/12/2013

I tried insure my conservatory. Man on the line said its not a problem and he asked other ppl to double chceck if it can be insured. Answer was positive so i insured my conservatory and content in it. When i had a leak i made call and they told me the conservatory wasnt insured. They just want yours money for nothing. They lie just to take money of you… Read Full Review

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★☆☆☆☆

“do not buy!!!”

Written on: 12/12/2013 by lenb1 (1 review written)

A simple laptop claim has now taken 2 months and it still hasn't progressed any further. They will deliberately make it as awkward as possible to avoid having to pay out. Do not buy this policy. I logged a complaint and it still wasn't looked at. Then they refused to send me a letter acknowledging the complaint!… Read Full Review

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★☆☆☆☆

“Pay for legal cover but not covered!”

Written on: 17/11/2013

I have recently tried to claim on my home insurance as I required legal cover. I was livid when they told me that I wasn't covered as my issue pre dated the policy start date. I wasn't aware that I would be claiming for a legal issue until now and I thought under the circumstances that there would not be a clause in the policy. Read the small print and check the cover properly before you pay these guys as this wasn't explained when the cover was taken out… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH THEM EVER EVER EVER”

Written on: 22/10/2013 by WARDsadfaces (1 review written)

3 weeks ago my boiler stopped working. I phoned up the Halifax because I have boiler cover under my house insurance. An engineer came out within an hour and "fixed" it. On leaving he said "if it stops working you will need a new pump." It stopped working 10 days later on a Saturday morning.I phoned the Halifax once again and they sent out an engineer who arrived at 11.45am. He checked out the boiler and said we would need a new pump but the shop shuts at 12.00 on a Saturday so we would have to… Read Full Review

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★☆☆☆☆

“Halifax Home insurance AVOID IT AT ALL COSTS!!”

Written on: 21/10/2013 by zing0414 (1 review written)

What a joke freezer packed in so tried to claim for the food in the freezer refused to pay out as i did not have the original till receipts for the food.Who keeps their till receipts going back 3 months? Do not use this company they do not care about you they just want your money!!! NO STARS!!… Read Full Review

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★☆☆☆☆

“worse than the burglars”

Written on: 17/07/2013 by wford (1 review written)

got burgled a couple of weeks ago they stole 3 bags one of which was my taxi drivers bag .total cost of stolen items around £800.they refuse to pay out as i have no receipts and because my taxi bag is used for business contents not covered.Ifeel as if i have been robbed again.Do not buy insurance from this company they are worse than the burglars… Read Full Review

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★☆☆☆☆

“Insurance? No..a money pit.”

Written on: 11/07/2013 by nochoice (1 review written)

I am cancelling my home insurance with the Halifax today after being with them for at least 5 years and without any claims made. Two months ago our washing machine broke and flooded the kitchen, however their policy on water leakage is that have to pay the first £250, though the flooring would have been about £150 to replace. Then I dropped my laptop this week and again they went through a barage of questions, told me they would use their external repair company but wanted the £150 excess… Read Full Review

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★☆☆☆☆

“Halifax Buildings Insurance”

Written on: 22/06/2013 by insurancesufferer (1 review written)

I have had my buildings insurance with the Halifax for many years and never made a claim however am currently in the situation where I may need to but initially am trying to discuss the situation with someone there who is professional and able to give some expert advice. I cannot believe the way I, and I assume other customers, are dealt with. There must be a policy of keeping us hanging on the phone (0845 number!) and then refusing to transfer the call to the appropriate 'team'. Surely others… Read Full Review

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★☆☆☆☆

“currently been on hold for 1 hour 4 mins (and counting)”

Written on: 06/06/2013

ive been a customer with out any claims for over 5 yrs now, 6 days ago my toilet blocked, halifax sent dyno rod the following day. dyno rod advised part was needed & they would call me back within an hour, well 4 days later, i was still chasing them. They eventually advised me to call Halifax as Halifax hadnt given permission to return with the parts. Phoned Halifax, they cut me off twice, then put me on hold. im still on hold! ive been weeing in the bath for 6 days. seems theyre happy to… Read Full Review

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★☆☆☆☆

“Inefficient, incompetent staff.”

Written on: 15/05/2013 by Kate9End (1 review written)

I was insured with Halifax for over 12 years without any claims being made. When I did make a claim this year for a roof repair this was refused because the estimate I received for the repairs did not have the builder's VAT number on it. I was told they would not deal with the claim without this. I subsequently cancelled my policy and am now with a reputable Insurance Company… Read Full Review

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Noweapon's Response to Kate9End's Review

Written on: 11/06/2013

who are you with now? We are looking for another company as well..this company is full of mess! Our roof is about 6 years old and we have a new room addition on the back with new roofing, they send us a letter saying someone came out to our property and inspected it and found the roof in less than good condition, and we have to replace the roof or sign this bs endorsement saying our roof is excluded from future damages! This is bogus and a bunch of bs!!

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★★★★☆

“Efficient and helpful”

Written on: 12/05/2013

I suspect that most people only post about companies when they're complaining, not when things go well. I've been with Halifax for 8 years and have found them to be really good when I needed them. I used the Home Emergency cover once for a leak and had someone come round to fix it within 4 hours, I was a very happy bunny! I then had an issue with a neighbour's tree roots causing subsidence to my house - Halifax were very efficient in sending them a letter warning them to put it right… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 18/04/2013

At the end of January 2013 our Garage Roof Collapsed under over 10 inches of snow. We checked and this was covered under our insurance so we rang them immediately to report it as a matter of urgency. The garage roof was made of asbestos so we were worried for the safety of our neighbours and ourselves. Nearly 3 months on, and this still hasn't be rectified. We have been continually passed from different departments who don't seem to know what on earth they are doing. The various suggestions… Read Full Review

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★☆☆☆☆

“don't touch with a barge poll ”

Written on: 28/03/2013 by VKennedy (1 review written)

They will do anything to get out of paying. Even when the loss adjusters say it is a clear cut case that they should be paying out on. It is so stressful dealing with them. They are incom[petent to a level beyond your worst nightmare!… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 27/03/2013 by angrybird4u (1 review written)

I was paying over year.when I want make claim for room carpet because my put the iron on three difference place and they asked me sorry you need to pay three excess.I think the my carpet value… Read Full Review

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★★★★★

“home emergency”

Written on: 26/03/2013

My experience was very good indeed. My heating and hot water stopped working. Called them and explained my problem and within an hour got a call from the local heating company that they used up and there was an engineer round the next day. He found the problem, ordered the parts and fitted them the very next day. No hassles at all… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 01/03/2013

6 year old property. I am the first owner. For the very first time, there was a small leak in the heating cupboard on a flexible pipe. I had a home emergency cover., which was disappointing. There was no response from them after a couple of weeks. I got it sorted out privately by a plumber on the same day. Would never go with them again… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 25/02/2013

Have had home insurance contents and buildings insurance with Halifax for a number of years. My Ultimate Reward Account comes with travel insurance which is totally separate. I recently had to make a claim on that. SO was very surprised to find that Home Insurance policy was increased because of the travel claim, (which was as result of a freak accident)! Totally unbelievable in the way they will resort to making more money from their customers. Needless to say I will not be renewing and I… Read Full Review

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★☆☆☆☆

“Halifax Home InsurancePensioner without heating or hot...”

Written on: 18/02/2013

My old mums(72) heating broke down in July 2010. Her tried and trusted heating engineer could not fix it but diagnosed a "board change" in the electronics. On behalf of my mother I made an "Emergency Claim" to the Halifax for immediate support . This was in no polite fashion refused, since I had no authorisation. As I live abroad this was a very difficult situation . However we sent a copy of the Power of Attorney document which was also knocked back by the Halifax . Meantime the authorised… Read Full Review

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Rogee's Comment

Written on: 12/05/2013

i hate the Halifax my friend is 95 years old cant walk very far and last year after walking to Dunstable Halifax to pay a bill he was sold home and contents insurance he did not want or need because he has nothing worth much value and he has home insurance with the council . . so i took him to the Halifax AND WE CANCLED THE INSURANCE . NOW THE BANK MANAGER HAS IT IN FOR ME BECAUSE I GOT MY FRIEND TO CANCLE INSURANCE . MY FRIEND WANTS TO HELP ME BUY MY FLAT OF MY COUNCIL ON THE RIGHT TO BUY HE WANTS TO GIVE ME £5000 BUT THE BANK MANAGER SAID MY FRIEND CANT DO THAT BECAUSE THE BANK MANAGER HAS A DUTY TO LOOK AFTER ELDERLY CUSTOMERS . AND THE BANK MANAGER WELL MADE MY FRIEND WAIT OUTSIDE THE ROOM WHILE THE BANK MANAGER TALK TO ME . MY FRIEND DIDNT EVEN GET A WORD IN . AFTER ALL IT IS HIS ACCOUNT HIS MONEY . THE HALIFAX HAS UPSET MY FRIEND THE BANK MANAGER AND THE TWO LADY STAFF THEY TOLD ME TO GET MY FRIEND A PROPER CARER WE TOLD THEM I AM A PROPER CARER . THEY THINK THEY CAN TREAT PEOPLE LIKE dirt

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★☆☆☆☆

“RIP OFF COMPANY,VERY DISAPPOINTED ”

Written on: 04/02/2013 by RIPOFFCOMPANY (1 review written)

PLEASE DO NOT GO WITH HALIFAX EVER.I HAVE BEEN WITH THEM FOR AGES.I HAD PROBLEM WITH MY ROOF BUT BEFORE I REPLACED IT,THE WASTER DONE SOME DAMAGE INSIDE THE ROOM CEILING.REPLACED THE ROOF AND HALIFAX REFUSED TO FIX THE CEILING.THE REASON IT DIDN'T RAIN 25MM .COMPLETE RIP OFF,YOU HAVE TO LIVE IN A RAIN FOREST TO HAVE THAT MUCH RAIN.VERY VERY UNHAPPY GOING TO CANCEL MY POLICY… Read Full Review

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Suzysauspot1's Response to RIPOFFCOMPANY's Review

Written on: 15/02/2013

I've just changed home insurance for the same reason...for an expensive house insurance, but thinking I actually could be paying for a better service, when i approached Halifax about roof and ceiling damage they gave me some chat about wind speeds and amount of rain fall...considering the damage was done when weather forecasters were giving wind warnings out, the Halifax needed us to be in hurricaine season weather before payout...well my thoughts on the matter, I've lived here 30years, I've used my home insurance 3 times, I've moved to a much cheaper insurance because I need it to co-inside with my mortgage..and at least now the spare money can be used to fix things when I'm turn down by any insurance!!

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★☆☆☆☆

“cliamed for loss of gold braclet next day burgled ”

Written on: 01/02/2013 by coxy277 (1 review written)

my wife lost a expencive gold braclet wile on holiday we phone halifax when she got back gave all details was asked if had anymore expencive items if so should regester then siad we did will sort it the very next day less then 12 hrs after giving out this info we was burgled everything elsa has gone has sombody there go lose lips… Read Full Review

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