Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
15% of users recommend this
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★★★★★

“Would definitely recommend.”

Written on: 06/12/2012

Clearly people only tend to write reviews when they've had a bad experience... I love this site. Ordered some GHD's for an Xmas present - arrived the next morning. I even got a Bounty chocolate bar in the box. Weird, and probably a mistake, but I liked it. The GHD's were cheaper than normal, website is easy to use and got good communication via email with regards to my order and how to track it. V.Happy… Read Full Review

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★★☆☆☆

“Poor refund process!!! ”

Written on: 06/12/2012 by lunarmeaow (1 review written)

I have made 3 orders since May 2012 but only the first one was received successfully. The secound one was refunded. The worst is the last one. 5 items ordered but only 1 received after request re-send. 1 of them no stock at all and they said there will be refund but I still never receive it after many query for over 3 months!!! Luckily I still got the rest 3 refunded successfully. Why I want to write this comment is that want to close my query without complete my query!!!! That's… Read Full Review

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★☆☆☆☆

“Thieves”

Written on: 05/12/2012 by Romaniancustomer (1 review written)

I have been a customer for a few years. this spring I have placed an order with them (more than 300 pounds) for hair products and some electric apparel (the Clarisonic). The order never arrived and after many emails and a few international long telephone conversations (oh, i forgot to mention the form i had to sign and send out to lookfantastik) they seemed have aknoledged that my parcel never arrived. Since i was about to go on holidays, i opted for a refund, although i really wanted the… Read Full Review

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★☆☆☆☆

“Worse experience. Missing parcels. Awaiting for refund.”

Written on: 30/11/2012 by candeecake (1 review written)

I ordered 2 shampoos from them on 20 Sep. By the end of Oct, I received nothing from them. Sent them an email, they said they will be sending over a replacement. And until today - 30 Nov, no sight of the first parcel, nor the replacement parcel. Sent them an email again, they told me to wait up to 21 days for the 2nd replacement parcel. They didn't even offer to send via a more reliable courier service, not even offer to send express. Totally ridiculous. 2 months!!! I nvr had such problem with… Read Full Review

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Candeecake's Response to candeecake's Review

Written on: 10/12/2012

The latest status is that they told me to send back the items to get the refund. BUT I DID NOT GET ANY OF MY ORDER!!! How do I send back the items?! And are they saying that I can't get refund if I don't send back. Totally absurd.

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★★★★★

“GHD's”

Written on: 30/11/2012

ordeded yesterday, arrived today, excellent service lovely packaging, for christmas present, but i have no doubt she will love them. also word of warning GHDoutlet.co.uk are it appears selling fakes I have researched the site, they also are from china and for the small amount of savings just isn't worth the hassle… Read Full Review

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★☆☆☆☆

“Product undelivered”

Written on: 30/11/2012

I ordered for 6 products on 17 August and up till now, 28 November the product has not been delivered. I called the customer service twice to follow up hoping it will arrive. They cannot trace it and the lady said she will send me a form to fill out to be able to claim back my payment but no form has been sent. I don't even know if my money will be back… Read Full Review

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★★☆☆☆

“DO NOT USE!! ”

Written on: 19/11/2012 by AK99 (1 review written)

This is the second time I used them and the promotion they offered when I made the deal, once they charged my card they said was no longer valid because they run out of stock. The promotion was buy 2 keratese products receive 2 free gifts (which were full size keratese other products). I questioned them as to other providers if they cannot fulfil the sample normally substitute something else in (such as strawberry net and sephora) and they said they do not do that. In addition - ordered 20 days… Read Full Review

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★☆☆☆☆

“Worst online shopping experience on the web”

Written on: 16/11/2012

I previously used lookfantastic at least once a month and they were excellent. They were bought buy the Hut Group and changed their distrubution system, their delivery partner and outsourced fullfillment. Now the service is terrible. I haven't ordered from them for about 6 months, and then thought I would try them again this week. And the service is even worse. They take forever to send products although they say on the web most products shipped the same day, the last 3 times I ordered from… Read Full Review

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Professionalshopaholic's Comment

Written on: 19/11/2012

A once excellent web site with dedicated staff (many of whom had been with the company since the early days) has morphed into just one of many offerings in the Hut portfolio. The stock is the main problem and I suspect that they cannot keep pace with the individual offers on one website (in this case hair & beauty) whilst managing DVD's, X boxes and goodness knows what else on the others.

The customer service uses excuses and vague answers because they do not know the business and are not familiar with the inherited customer base Lookfantastic has or perhaps that should be "had".

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★☆☆☆☆

“HORRIBLE!!!!!!”

Written on: 13/11/2012

i never write reviews, this is my first time and i think its important to let others know about this company's horrible services. i ordered 3 items from them on Oct 18 and it never arrived. they made me wait for 21 working days before they could help me on the package...then they said they will send me a form to fill in BY SNAIL MAIL before they would do anything further. WHAT THE HECK? MAIL ME A FORM TO FILL IN? THERE IS PACKAGE TRACKING, they should talk to the delivery company and resolve… Read Full Review

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Candeecake's Comment

Written on: 10/12/2012

I'm experiencing what you are experiencing too. Absurd.

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★☆☆☆☆

“False advertising-no free gifts”

Written on: 06/11/2012

As a previous customer, i am signed up to their newsletter. The minute I got the newsltter advertising Dermalogica free gift packs, I clicked in to buy. I bought a full size Dermalogica Microfoliant as they advertised that 2 free gifts come with it. It was a little more expensive than other sites, but with the two dermalogica minatures gifts it worked out to be a good deal. Handy to have travel size products too. Got to the basket stage, free gifts in my basket. Didnt say out of stock. So I… Read Full Review

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★☆☆☆☆

“Irresponsible Company!”

Written on: 03/11/2012 by lovethisship (1 review written)

Please be really CAREFUL if you are thinking of purchase items from LookFantastic! I purchased the Moroccanoil Moisture Repair Conditioner a few days ago. I have used it for only 3 times. Two days ago the bottle was accidentally dropped from a merely 30-cm platform and to my surprise the pump dispenser just BROKE IN HALF! And the entire bottle is ruined! I have used other cheaper shampoos with pump dispensers, and this problem has never occurred before. I strongly suspect that this bottle that… Read Full Review

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★☆☆☆☆

“Free gifts are always cancelled”

Written on: 01/11/2012

Customer service is shockingly bad! I will never order from them again. Everytime I have taken the opportunity of a 'free gift with purchase', my free gifts have been cancelled - everytime! LF don't even give the courtesy of notifying me - I only find out by logging in to my account and looking at the order status. Also, I once used a 20% discount code that was emailed to me, my order was processed and everything was in stock. The next day, most of my order was cancelled - no explanation… Read Full Review

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★☆☆☆☆

“Thieves!!”

Written on: 27/10/2012 by Leilamarbella (1 review written)

I ordered some ghd flat irons for my sisters birthday in February. It never arrived. I was given their own dispatch number every time I clearly asked for a tracking number. Then I was asked to fill in and fax a self declaration form which I did 4 times!!! Every time They would say they did not receive anything and I should send it again. It has now become obvious I will never get a replacement or refund, if really they did send it in the first place, which I strongly doubt! Reading other… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER - AVOID!!!!”

Written on: 22/10/2012 by SarahStoxy (2 reviews written)

First time using this company. Simple online order of 2 gift sets. Arrived late. Both sets have products missing from them. I complained, the service department NEVER offered me an apology!!! I sent one gift set back, and 12 days later I have still not received a refund. The other set that I started to use (as I hadn't noticed the conditioner was missing) was only given a part refund of 1/5 back. I do not agree with this as the gift set has 5 items but one is a 5ml sample bottle, so 4 items… Read Full Review

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★☆☆☆☆

“D”

Written on: 13/10/2012

Really disappointed with service , ordered goods 28 sept and still not arrived, have to wait 14 working days before lf will replace. Have never had any issues with any other sites before. Wish I read the reviews about poor c/s before buying : (… Read Full Review

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★☆☆☆☆

“3 for 2 promo: Roundabout way of paying full cost? ”

Written on: 11/10/2012

I ordered three items with the 3 for 2 promotion. However, Look Fantastic only sent me two items that I had to pay full price for, but not the one I was supposed to get for free, because the item was out of stock. I received an email from Look Fantastic stating that they would refund me the cost of the third item for £0.00. When I called Look Fantastic up, they said they could not replace my third item because it had been refunded… Read Full Review

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Pjcoleman's Comment

Written on: 23/10/2012

It has happened to me too, and I am waiting for a response of either the third item or a refund

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Hello_There's Comment

Written on: 25/10/2012

All the best with that!

So far Look Fantastic has provided bureaucratic responses that do not address the point I raised in my communication with them - the whole idea of a 3 for 2 promotion is to get three items for the price of two, not two for the price of two. Look Fantastic has simply said that they are unable to send a third product because they have already cancelled the this item and refunded it for £0.00.

So at this point I am trying to return the two items, but it seems like Look Fantastic will make me bear the postage cost of returning them.

Caveat emptor! If anyone decides to purchase items from Look Fantastic, please do so with your eyes wide open.

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★☆☆☆☆

“Customer service from hell!”

Written on: 25/08/2012

I put an order for 200 EURO. I didnt recieve any products. I contacted the support after 3 weeks and asked where it was. They answered that some of the products where out of stock and that i had to wait for the rest in 30 days. I used the tracking device on their own website and could see that something had went wrong and the product had been returned to lookfantastic, this happend 3 days after the order. I told lookfantastic this but they said i have to wait. This started to fell real bad… Read Full Review

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★★☆☆☆

“ghd scarlet deluxe set”

Written on: 16/08/2012 by nannasal (1 review written)

Received my order in very quick time ,opened the box and was delighted with items ,well worth the money ,or so I thought ! Turnt the straighteners on and to my dismay they were broke :-(.either they are fake or a pair that have been returned before and they have never checked them .am really angry about this as ghds are in my opinion the best hair straighteners around .I pay the high price for these as they well worth the money .won't be ordering from this site ever again .have sent the faulty… Read Full Review

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★☆☆☆☆

“lookfantastic deliver the wrong goods & returns are...”

Written on: 10/08/2012

Lookfantasic has terrible customer service. I ordered a hairdryer and they sent the wrong one. Okay so mistakes happen and if they had offered to send a new one immediately and trusted me to send that one back, well that would be okay by me. But no. I had to return it myself, driving to a drop off point and do some admin for them first printing off labels and filling in forms. I have left two negative reviews in my life as generally life is too short. But when a company goes out of it's way… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 02/08/2012 by SusanDavidson (1 review written)

I have used this site for many years, I can't imagine how much money I have spend over the years. I received an incorrect item 5 weeks ago, I called their customer service and was advised to return the incorrect item and the correct one would be dispatched within 10 days, I am still waiting, they advised they did not receive the item I returned, I sent a copy of proof of return on 2 seperate occasions, of which they advise they have never received, I am £20.45 worse off, I have sent numerous… Read Full Review

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