Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
16% of users recommend this
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★☆☆☆☆

“HORRIBLE!!!!!!”

Written on: 13/11/2012

i never write reviews, this is my first time and i think its important to let others know about this company's horrible services. i ordered 3 items from them on Oct 18 and it never arrived. they made me wait for 21 working days before they could help me on the package...then they said they will send me a form to fill in BY SNAIL MAIL before they would do anything further. WHAT THE HECK? MAIL ME A FORM TO FILL IN? THERE IS PACKAGE TRACKING, they should talk to the delivery company and resolve… Read Full Review

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Candeecake's Comment

Written on: 10/12/2012

I'm experiencing what you are experiencing too. Absurd.

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★☆☆☆☆

“False advertising-no free gifts”

Written on: 06/11/2012

As a previous customer, i am signed up to their newsletter. The minute I got the newsltter advertising Dermalogica free gift packs, I clicked in to buy. I bought a full size Dermalogica Microfoliant as they advertised that 2 free gifts come with it. It was a little more expensive than other sites, but with the two dermalogica minatures gifts it worked out to be a good deal. Handy to have travel size products too. Got to the basket stage, free gifts in my basket. Didnt say out of stock. So I… Read Full Review

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★☆☆☆☆

“Irresponsible Company!”

Written on: 03/11/2012 by lovethisship (1 review written)

Please be really CAREFUL if you are thinking of purchase items from LookFantastic! I purchased the Moroccanoil Moisture Repair Conditioner a few days ago. I have used it for only 3 times. Two days ago the bottle was accidentally dropped from a merely 30-cm platform and to my surprise the pump dispenser just BROKE IN HALF! And the entire bottle is ruined! I have used other cheaper shampoos with pump dispensers, and this problem has never occurred before. I strongly suspect that this bottle that… Read Full Review

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★☆☆☆☆

“Free gifts are always cancelled”

Written on: 01/11/2012

Customer service is shockingly bad! I will never order from them again. Everytime I have taken the opportunity of a 'free gift with purchase', my free gifts have been cancelled - everytime! LF don't even give the courtesy of notifying me - I only find out by logging in to my account and looking at the order status. Also, I once used a 20% discount code that was emailed to me, my order was processed and everything was in stock. The next day, most of my order was cancelled - no explanation… Read Full Review

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★☆☆☆☆

“Thieves!!”

Written on: 27/10/2012 by Leilamarbella (1 review written)

I ordered some ghd flat irons for my sisters birthday in February. It never arrived. I was given their own dispatch number every time I clearly asked for a tracking number. Then I was asked to fill in and fax a self declaration form which I did 4 times!!! Every time They would say they did not receive anything and I should send it again. It has now become obvious I will never get a replacement or refund, if really they did send it in the first place, which I strongly doubt! Reading other… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER - AVOID!!!!”

Written on: 22/10/2012 by SarahStoxy (2 reviews written)

First time using this company. Simple online order of 2 gift sets. Arrived late. Both sets have products missing from them. I complained, the service department NEVER offered me an apology!!! I sent one gift set back, and 12 days later I have still not received a refund. The other set that I started to use (as I hadn't noticed the conditioner was missing) was only given a part refund of 1/5 back. I do not agree with this as the gift set has 5 items but one is a 5ml sample bottle, so 4 items… Read Full Review

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★☆☆☆☆

“D”

Written on: 13/10/2012

Really disappointed with service , ordered goods 28 sept and still not arrived, have to wait 14 working days before lf will replace. Have never had any issues with any other sites before. Wish I read the reviews about poor c/s before buying : (… Read Full Review

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★☆☆☆☆

“3 for 2 promo: Roundabout way of paying full cost? ”

Written on: 11/10/2012

I ordered three items with the 3 for 2 promotion. However, Look Fantastic only sent me two items that I had to pay full price for, but not the one I was supposed to get for free, because the item was out of stock. I received an email from Look Fantastic stating that they would refund me the cost of the third item for £0.00. When I called Look Fantastic up, they said they could not replace my third item because it had been refunded… Read Full Review

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Pjcoleman's Comment

Written on: 23/10/2012

It has happened to me too, and I am waiting for a response of either the third item or a refund

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Hello_There's Comment

Written on: 25/10/2012

All the best with that!

So far Look Fantastic has provided bureaucratic responses that do not address the point I raised in my communication with them - the whole idea of a 3 for 2 promotion is to get three items for the price of two, not two for the price of two. Look Fantastic has simply said that they are unable to send a third product because they have already cancelled the this item and refunded it for £0.00.

So at this point I am trying to return the two items, but it seems like Look Fantastic will make me bear the postage cost of returning them.

Caveat emptor! If anyone decides to purchase items from Look Fantastic, please do so with your eyes wide open.

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★☆☆☆☆

“Customer service from hell!”

Written on: 25/08/2012

I put an order for 200 EURO. I didnt recieve any products. I contacted the support after 3 weeks and asked where it was. They answered that some of the products where out of stock and that i had to wait for the rest in 30 days. I used the tracking device on their own website and could see that something had went wrong and the product had been returned to lookfantastic, this happend 3 days after the order. I told lookfantastic this but they said i have to wait. This started to fell real bad… Read Full Review

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★★☆☆☆

“ghd scarlet deluxe set”

Written on: 16/08/2012 by nannasal (1 review written)

Received my order in very quick time ,opened the box and was delighted with items ,well worth the money ,or so I thought ! Turnt the straighteners on and to my dismay they were broke :-(.either they are fake or a pair that have been returned before and they have never checked them .am really angry about this as ghds are in my opinion the best hair straighteners around .I pay the high price for these as they well worth the money .won't be ordering from this site ever again .have sent the faulty… Read Full Review

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★☆☆☆☆

“lookfantastic deliver the wrong goods & returns are...”

Written on: 10/08/2012

Lookfantasic has terrible customer service. I ordered a hairdryer and they sent the wrong one. Okay so mistakes happen and if they had offered to send a new one immediately and trusted me to send that one back, well that would be okay by me. But no. I had to return it myself, driving to a drop off point and do some admin for them first printing off labels and filling in forms. I have left two negative reviews in my life as generally life is too short. But when a company goes out of it's way… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 02/08/2012 by SusanDavidson (1 review written)

I have used this site for many years, I can't imagine how much money I have spend over the years. I received an incorrect item 5 weeks ago, I called their customer service and was advised to return the incorrect item and the correct one would be dispatched within 10 days, I am still waiting, they advised they did not receive the item I returned, I sent a copy of proof of return on 2 seperate occasions, of which they advise they have never received, I am £20.45 worse off, I have sent numerous… Read Full Review

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★☆☆☆☆

“Items never delivered ”

Written on: 27/07/2012

I purchased £53 worth of items on 2nd July and realised once my dispatch notice was emailed through that the delivery address had been put as Australia instead of UK. I called the customer service department straight away and spoke to Kim, she told me there was nothing they could do and that it was my error. I emailed customer service my complaint and i have since been fobbed off, Michael and John keep telling me there is nothing they can do unless items are returned to them from Australia… Read Full Review

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★★★★★

“Great”

Written on: 11/07/2012

I ordered Naked2 palette from this site,and i got it in 7 days,it was wraped carefully and i am very pleased with them … Read Full Review

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★☆☆☆☆

“You will never get your money back!”

Written on: 10/07/2012

I placed an order a month ago with this company which was delivered to work but they had not put my name on the parcel so work placed it back in the post return to sender. I have contacted the company 3 times and they will not refund the products until they receive them back. so far i am nearly £30 out of pocket and will probably never get the money back. The company are slow to respond and seem to have a set email reply, not reading through previous correspondence that has been referred… Read Full Review

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★★★★★

“What it says on the tin”

Written on: 15/06/2012

I ordered the GHD IV hair straighteners. They came on time and as expected. GHD are by far the best straighteners I have used and wouldn't go back to using anything else… Read Full Review

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★☆☆☆☆

“Dreadful service - will never buy from them again”

Written on: 15/06/2012 by LouIreland (1 review written)

I have been a customer of look fantastic for a couple of years and have ordered products on an irregular basis. The last order I placed didnt arrive after a month, I chased several times and had to fill in a docket confirming I didnt receive my order and whether I wanted to reorder or a refund, I selected reorder. 3 weeks later still no product and I followed up again to be told I hadnt returned my docket so I sent it again. 2 weeks later still no product and again they said they didnt… Read Full Review

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★☆☆☆☆

“Don't bother contacting customer services...”

Written on: 08/06/2012

What is the point of contacting the company by email? They never respond to message, … Read Full Review

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★★★★☆

“Damaged packaging”

Written on: 22/05/2012

It arrived 7 days after the order which was,nt to bad, although the packaging was broken .,@ inside all the liquids had gone tha mascara was also damaged so I was,t very happy. They did offer to exchange but I needed these products for our holiday Also they show all these free samples I'm not sure why l have spent well over £250.00 the last weeks @ had nothing were does that all com from?… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 13/05/2012

I ordered 2 products which have failed to be delivered. I have been speaking with their customer services via e-mail and on the telpephone. You need to fill in a claim form before they will even trace your parcel - the e-mail arrives but with no form attached, so you can't fill it in. When you speak to someone they just say they will resend the e-mail as they cannot do anything without this form. When I've e-mailed them back there is no reply. It is very frustrating and it seems as though… Read Full Review

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Guest's Comment

Written on: 06/06/2012

I agree. They have made the claiming SOOOO difficult that it is close to ridiculous. I have finally got the claim form but after sending it back with electronic signing they returned it because it needs to be hand signed by me! Never ever will I order them again. At first the site worked ok, but during the last year or so I don't think I have managed to get any of my orders!!!

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