Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
219
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★☆☆☆☆

“They are not serious,make attention,noot all the...”

Written on: 18/02/2013

They are not serious,make attention,noot all the products are expediated,i had a problem with them and i can not resolv it,a product that costes me 40 euros has not arrived,i have called 3 times,they had mailed me to complete an attach form,twice,but the attach form does not exist!… Read Full Review

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★☆☆☆☆

“3 weeks on still no refund”

Written on: 17/02/2013 by jilly2006 (1 review written)

I have to admit i have never had problems with this company in the past until a month ago. I placed an order and received a totally different item i contatcted them to return....its a lengthy process they send you a return invoice and tell you to get proof of posting (as if they are going to say you never returned) and guess what 3 weeks on they havent credited me and have said ...you did send us a copy of proof of posting?? this was not asked for and I dont think I will ever see my money… Read Full Review

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Lindamay66's Response to jilly2006's Review

Written on: 28/02/2013

I have to agree as this is what has just happened to me. They are not replying to emails and when I did get one it said my return was being processed. I rang the other day and now they are asking for proof of posting.... I think anyone ordering from this company should think twice as thing dont look good.

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★★★★☆

“Satisfied customer”

Written on: 16/02/2013

If I had read these reviews before the order, I would never have placed it :) Fortunately, my hair products arrived in about 7 days (to Czech Republic), which is acceptable. For me, nothing to complain about… Read Full Review

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★☆☆☆☆

“DON'T HAVE ANYTHING TO DO WITH THESE PARASITES!!!!”

Written on: 16/02/2013

I ordered a special gift for a birthday from these mobsters. I received a gift set worth half the price of the one I ordered BY ACCIDENT!!!!!!!! I was told I could return for a refund. When telling them they should be collecting it as they were in the wrong they just completely ignored my correspondence, which they are continuing to do. I have never dealt with a Company of this standard before. DO NOT GO NEAR THEM. I am taking advice as they should not be allowed to trade. I just wish I… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 15/02/2013

THIS COMPANY ARE TERRIBLE THEY DO NOT DISPATCH THE GOODS IN A TIME SCALE THAT IS ACCEPTABLE THEY DONT ALLOW YOU TO CANCEL THE ITEM. THEY ARE SHOCKING WITH CUSTOMERS. DO NOT USE THEM PAY MORE AND USE A TRUSTED COMPANY. THIS COMPANY SHOULD BE REPORTED FOR THE WAY THEY TREAT CUSTOMERS… Read Full Review

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★☆☆☆☆

“Never again Lookfantastic!”

Written on: 13/02/2013 by Aus_girl (1 review written)

My order was shipped and my credit card charged on Jan 29th. Delivery was supposed to arrive by Feb 7th. One week later it still has not arrived. After calling customer service, my information is that I have to wait up to 21 days, before calling them about my order. They have provided me with an invalid tracking number and are not able to provide a correct one. So I have no idea, where my order is stuck or whether it was shipped in the first place! I find the delivery time to Germany way too… Read Full Review

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★☆☆☆☆

“Never received order POOR CUSTOMER SERVICES”

Written on: 11/02/2013 by NatalieMus (1 review written)

I recieved a email to write a review on LOOK FANASTic from my order number which i never RECEIVED a first i thought is it a JOKE by then i look up the rieviews and realised lots of people are experiencing the same problem as me so i decided to write my review I ordered my products back in Jan 14th and to this day NEVER RECEIVED one of them was my daughter birthday gift between this time frame ans now I have called up 4 TIMES chasing this query I was told to fill in a non delivery form… Read Full Review

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★☆☆☆☆

“LOOKFANTASTIC.COM THEFT!”

Written on: 05/02/2013 by janeylove (1 review written)

They are nothing more than thieving, incompetent liars. I ordered from them, fooled by their lies of dispatching items within 24 hours. Four days later and they still hadn't dispatched my order. I had made repeated attempts to cancel the order via their website after 48 hours, (FOUND THE STUFF CHEAPER ELSEWHERE) but I kept receiving messages back saying "Unfortunately it has not been possible to cancel your item(s) as it is being prepared for dispatch." REALLY? HOW LONG DOES IT TAKE THESE… Read Full Review

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★☆☆☆☆

“Lookfantastic did not deliver my free products...”

Written on: 05/02/2013 by Michelle1234567 (1 review written)

I ordered 3 Keratase hair products from Lookfantastic in early December 2012. I decided to buy from them as they offered 2 free samples/gifts as part of a deal. The products took 2 weeks to arrive. And there was no free samples. I contacted Lookfantastic customer service team and they told me that they had no free samples left and could not help. The next day I noticed on the website that they were offering the same offer. I contacted their customer service who said that it was a mistake and… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 02/02/2013 by libbylou5315 (1 review written)

I ordered some foundation from the benefit range and took the advantage of the 15% discount promotional voucher. Was advised on the website that orders take 2-5 days to arrive. After day 4 I did a quick check with customer service to see if my order was due to be delivered, I got asked to check the tracking number which I told them has not changed from "ORDER GENERATED" for several days, they said you should receive it the following day. Arrived home the following expecting my parcel still no… Read Full Review

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★☆☆☆☆

“Terrible customer service - Avoid this company”

Written on: 27/01/2013

I ordered two mascaras in November and was sent the wrong items. I sent a message to Look Fantastic and they told me to return the items (at my expense) and they would then send the correct items out. I returned the items but heard nothing so contacted them again. They replied (always a couple of days delay in replying) and said they hadn't received the items I had returned so asked for a copy of proof of postage which I emailed them. I still have not had my postage refunded (it wasn't much but… Read Full Review

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★☆☆☆☆

“LookFantastic.com rips off its customers”

Written on: 25/01/2013 by Mistysky (1 review written)

Ordered two products for a birthday present. They were offered with a free gift. I phoned to check first that the items would arrive in time, and was assured they would. They didn't. So I had to buy replacements, and ask I live in a small country village, that meant a trip to a town, 15 miles away. Four days too late, my two items arrived, - but no free gift. That was all in November last year. Today, January 25th, I've had an e-mail stating that the 'extra item I ordered' is no longer… Read Full Review

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Ella_81's Response to Mistysky's Review

Written on: 04/02/2013

I have just had the same experience. Ordered three Kerastase hair products in early December 2012 with the promise of two free gifts. I received the ordered products but NOT the two free gifts which were the very reason I decided to order more than one product. When I log into their website it says the gifts were dispatched at the end of December. Strange how the products I paid for arrived without a problem but the free gifts didn't make it to the same delivery address! I emailed to inform them but was told they are no longer available. A couple of days later I get an advertising email from Lookfantastic.com telling me about a great Kerastase offer which includes the SAME free gift that I was never sent! I emailed them again to tell that I've seen on their website that the free gift is now available so I would like to have them sent to me - better late than never I thought...EXCEPT they responded a couple of days later apologising that it is still out of stock and not offering any discount for the future nor an alternative free gift. Today (two days after their last response) I got the same advertising email which includes that free gift again. I am furious and would advise anyone to use another seller as Lookfantastic's 'special' offers are not genuine. Do not buy from them.

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★☆☆☆☆

“Worst customer service EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 25/01/2013 by Nyrma (1 review written)

I live in UK my sister in France, she calls me up as she saw an AMAZING deal on GHDs on that website, and ask me to order it for her with my british account. All excited she is goind to have it before christmas, and we paied for international tracking number. Money is taken from my account....no worries..... Close to the time to get it I go and check the tracking online, and surprise : problem with order back to the sender!!.....I'm like WHAT......???!!! has there been a pb with my account?! I… Read Full Review

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★★★★☆

“Pleasantly surprised!”

Written on: 19/01/2013

I placed my order on Tuesday evening, however I only looked at the reviews after having placed my order and got a bit nervous about the products arriving. I didn't get a confirmation email from them so I called them up the next day to check if my order was confirmed. A very helpful lady told me that the products had already been dispatched and would be arriving soon (of course I didn't take her word for it, having read all the reviews but as I wasn't in a hurry to get the products, I decided to… Read Full Review

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★☆☆☆☆

“Terrible - don't bother ordering from this company”

Written on: 16/01/2013 by harrietgwyther (1 review written)

My boyfriend ordered some GHD straighteners and hairdryer for my Christmas present, he ordered 2 weeks prior to Christmas so plenty of time. 1 week later he rang to check on the order and was told the payment hadn't gone through & the order had been cancelled. There was no reason for the payment not to go through and no one from lookfantastic had bothered to call or email to tell us it had been cancelled. He re ordered twice & exactly the same thing happened as well as Barclays calling to… Read Full Review

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★☆☆☆☆

“Cannot not even do simplest of orders”

Written on: 12/01/2013 by Kamyuu (1 review written)

I made my first order with look fantastic purchasing a dermalogica multivitamin thermafoliant set containing the exfoliant and a cleanser and toner. Received the order 6 days later to see they have given me the incorrect order and have sent just the exfoliant. Rang to complain and have said they didn't have the set in stock even though my order was confirmed as the gift set. Said sorry and emailed me details to send back, I ordered this for a upcoming holiday and have no time to send back. Mis… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 27/12/2012

I will not be purchasing anything form this site again, I saw that they were selling GHD Hair straighteners for £78 and it clearly stated that they came with the Hologram Sticker (this proves they are real and holds a year guarantee with GHD themselves)… after reading the reviews they lead me to believe that this was the case so I ordered them… they arrived the next day, when I opened them to check for the hologram sticker it wasn’t there, I compared them to my own and they were FAKE…… Read Full Review

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★☆☆☆☆

“Look fantastic”

Written on: 25/12/2012 by Clairehanna (1 review written)

Terrible customer service, ordered using next day delivery, turned up 6days later, no apology from staff at all...avoid… Read Full Review

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★☆☆☆☆

“appalling company lookfantastic.com ”

Written on: 21/12/2012 by ndav3333 (1 review written)

Nothing but excuses. Sent wrong item - Hairdryer instead of GHD deluxe set. Order was made in November and i still have not received the item. Returned wrong item and was told that the correct item had been sent on the 11th December with 3-5 day delivery. item did not arrive after 5 days. now being told 14 days for delivery - lies! lies! lies! This gift was for my neice for christmas and now she will not receive it. i don't have the funds to buy it from elsewhere. These idiots have ruined my… Read Full Review

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★☆☆☆☆

“Paid but no package received”

Written on: 21/12/2012

This is the first time I've ever written a review on a company. Do not use Look Fantastic. I paid for next day delivery, they had an incomplete address on the package so I never received it, when it was resent it was again sent to the wrong address and then apparently left with a neighbour but they are unable to tell us at which address it was left. I've spoken to 8 neighbours, none of them have the package and Look Fantastic will not refund me as they say the package has been delivered. I… Read Full Review

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