Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“Shocking”

Written on: 27/12/2012

I will not be purchasing anything form this site again, I saw that they were selling GHD Hair straighteners for £78 and it clearly stated that they came with the Hologram Sticker (this proves they are real and holds a year guarantee with GHD themselves)… after reading the reviews they lead me to believe that this was the case so I ordered them… they arrived the next day, when I opened them to check for the hologram sticker it wasn’t there, I compared them to my own and they were FAKE…… Read Full Review

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★☆☆☆☆

“Look fantastic”

Written on: 25/12/2012 by Clairehanna (1 review written)

Terrible customer service, ordered using next day delivery, turned up 6days later, no apology from staff at all...avoid… Read Full Review

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★☆☆☆☆

“appalling company lookfantastic.com ”

Written on: 21/12/2012 by ndav3333 (1 review written)

Nothing but excuses. Sent wrong item - Hairdryer instead of GHD deluxe set. Order was made in November and i still have not received the item. Returned wrong item and was told that the correct item had been sent on the 11th December with 3-5 day delivery. item did not arrive after 5 days. now being told 14 days for delivery - lies! lies! lies! This gift was for my neice for christmas and now she will not receive it. i don't have the funds to buy it from elsewhere. These idiots have ruined my… Read Full Review

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★☆☆☆☆

“Paid but no package received”

Written on: 21/12/2012

This is the first time I've ever written a review on a company. Do not use Look Fantastic. I paid for next day delivery, they had an incomplete address on the package so I never received it, when it was resent it was again sent to the wrong address and then apparently left with a neighbour but they are unable to tell us at which address it was left. I've spoken to 8 neighbours, none of them have the package and Look Fantastic will not refund me as they say the package has been delivered. I… Read Full Review

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★☆☆☆☆

“absolute nitemare”

Written on: 19/12/2012

I ordered my beatiful daughters for xmas ghd hair dryer & straightners for xmas, these fools only send 2 items of the four ordered its in a a box that would only fit two of the items anyway not a chance four items ordered would fit in the box sent customer service they say they were sent ! liars i said you sent it in a box only big enough for two items & the box was 1 of 1 do not trust this company i know have to try get a refund for missing items i have to buy the missing items direct from… Read Full Review

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★☆☆☆☆

“This company are rubbish - order elsewhere”

Written on: 19/12/2012

I really wish I'd seen this review centre before placing an order. I was drawn in because of an offer they were doing - free postage and a free gift if purchasing a certain product. I never got free postage or the free gift! The free gift I've given up on but I'm still waiting for the postage refund that they later confirmed was due back to me. Also, found that the products are expensive compared to other sites such as jersey beauty. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“This company sucks!”

Written on: 18/12/2012

Im from out of the UK and i ordered the Naked palette from their website.. They said wait 21 day then it will arrive Now its been a over month and they are not responding on my emails +they are not a real company they are a Salon!! I dont recommend delling with this fail company… Read Full Review

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★★★★★

“Fantastic ”

Written on: 17/12/2012

I ordered December 3 and received my package today December 17. It took two weeks :) I'm very happy with lookfantastic and its Christmas time with a lot to do, so really a great service!… Read Full Review

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★☆☆☆☆

“Buy Elsewhere!! NOT TO BE TRUSTED”

Written on: 16/12/2012

I ordered a hairdryer as a Christmas present and paid for next day delivery. After waiting in all day it did not arrive. When I called the customer service line they said they didn't know why and would get back to me. They didn't. I rang the courier and they advised it had not been dispatched from the company. I have called 5 times now and noone has got back to me to tell me where the item is or when it will arrive. Noone replies to the customer service email address. This is the worst… Read Full Review

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★☆☆☆☆

“Worst online shopping experience!! ”

Written on: 14/12/2012

Placed my order on the 29th November and the wrong item turned up. I posted it back to them the next day and was told the right one will be sent to me. I kept getting different stories from each customer service advisor I spoke to - it’s on it way, its waiting to be dispatched. Still waiting for the item today, as it cannot be reported 'lost in the post' until 10 working days later! I get an e-mail today saying I am getting a refund as it’s out of stock!! I had only spoken to someone 3… Read Full Review

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★☆☆☆☆

“Still no refund”

Written on: 13/12/2012 by pandaonline5 (1 review written)

I returned the item as the make up they sell contains paraben. Almost 2 month later still no refund. Its wrong that I have to make a call to chase my refund… Read Full Review

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★★★★☆

“Don't be put off by the reviews”

Written on: 07/12/2012 by Spandexman (1 review written)

I ordered some ghd scarlet straighteners from this site before reading any reviews. I then looked and saw all the 1 stars and really started to worry!! A lot of them saying they were thieves and the worst company! With all that being said I decided to phone look fantastic just for peace of mind, they were very vague with their answers which didn't help! All they could say was the order had been taken and would be dispatched shortly! This wasn't much help but had to go with it as I had all ready… Read Full Review

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★★★★★

“Would definitely recommend.”

Written on: 06/12/2012

Clearly people only tend to write reviews when they've had a bad experience... I love this site. Ordered some GHD's for an Xmas present - arrived the next morning. I even got a Bounty chocolate bar in the box. Weird, and probably a mistake, but I liked it. The GHD's were cheaper than normal, website is easy to use and got good communication via email with regards to my order and how to track it. V.Happy… Read Full Review

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★★☆☆☆

“Poor refund process!!! ”

Written on: 06/12/2012 by lunarmeaow (1 review written)

I have made 3 orders since May 2012 but only the first one was received successfully. The secound one was refunded. The worst is the last one. 5 items ordered but only 1 received after request re-send. 1 of them no stock at all and they said there will be refund but I still never receive it after many query for over 3 months!!! Luckily I still got the rest 3 refunded successfully. Why I want to write this comment is that want to close my query without complete my query!!!! That's… Read Full Review

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★☆☆☆☆

“Thieves”

Written on: 05/12/2012 by Romaniancustomer (1 review written)

I have been a customer for a few years. this spring I have placed an order with them (more than 300 pounds) for hair products and some electric apparel (the Clarisonic). The order never arrived and after many emails and a few international long telephone conversations (oh, i forgot to mention the form i had to sign and send out to lookfantastik) they seemed have aknoledged that my parcel never arrived. Since i was about to go on holidays, i opted for a refund, although i really wanted the… Read Full Review

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★☆☆☆☆

“Worse experience. Missing parcels. Awaiting for refund.”

Written on: 30/11/2012 by candeecake (1 review written)

I ordered 2 shampoos from them on 20 Sep. By the end of Oct, I received nothing from them. Sent them an email, they said they will be sending over a replacement. And until today - 30 Nov, no sight of the first parcel, nor the replacement parcel. Sent them an email again, they told me to wait up to 21 days for the 2nd replacement parcel. They didn't even offer to send via a more reliable courier service, not even offer to send express. Totally ridiculous. 2 months!!! I nvr had such problem with… Read Full Review

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Candeecake's Response to candeecake's Review

Written on: 10/12/2012

The latest status is that they told me to send back the items to get the refund. BUT I DID NOT GET ANY OF MY ORDER!!! How do I send back the items?! And are they saying that I can't get refund if I don't send back. Totally absurd.

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★★★★★

“GHD's”

Written on: 30/11/2012

ordeded yesterday, arrived today, excellent service lovely packaging, for christmas present, but i have no doubt she will love them. also word of warning GHDoutlet.co.uk are it appears selling fakes I have researched the site, they also are from china and for the small amount of savings just isn't worth the hassle… Read Full Review

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★☆☆☆☆

“Product undelivered”

Written on: 30/11/2012

I ordered for 6 products on 17 August and up till now, 28 November the product has not been delivered. I called the customer service twice to follow up hoping it will arrive. They cannot trace it and the lady said she will send me a form to fill out to be able to claim back my payment but no form has been sent. I don't even know if my money will be back… Read Full Review

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★★☆☆☆

“DO NOT USE!! ”

Written on: 19/11/2012 by AK99 (1 review written)

This is the second time I used them and the promotion they offered when I made the deal, once they charged my card they said was no longer valid because they run out of stock. The promotion was buy 2 keratese products receive 2 free gifts (which were full size keratese other products). I questioned them as to other providers if they cannot fulfil the sample normally substitute something else in (such as strawberry net and sephora) and they said they do not do that. In addition - ordered 20 days… Read Full Review

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★☆☆☆☆

“Worst online shopping experience on the web”

Written on: 16/11/2012

I previously used lookfantastic at least once a month and they were excellent. They were bought buy the Hut Group and changed their distrubution system, their delivery partner and outsourced fullfillment. Now the service is terrible. I haven't ordered from them for about 6 months, and then thought I would try them again this week. And the service is even worse. They take forever to send products although they say on the web most products shipped the same day, the last 3 times I ordered from… Read Full Review

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Professionalshopaholic's Comment

Written on: 19/11/2012

A once excellent web site with dedicated staff (many of whom had been with the company since the early days) has morphed into just one of many offerings in the Hut portfolio. The stock is the main problem and I suspect that they cannot keep pace with the individual offers on one website (in this case hair & beauty) whilst managing DVD's, X boxes and goodness knows what else on the others.

The customer service uses excuses and vague answers because they do not know the business and are not familiar with the inherited customer base Lookfantastic has or perhaps that should be "had".

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