Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“Terrible customer service - Avoid this company”

Written on: 27/01/2013

I ordered two mascaras in November and was sent the wrong items. I sent a message to Look Fantastic and they told me to return the items (at my expense) and they would then send the correct items out. I returned the items but heard nothing so contacted them again. They replied (always a couple of days delay in replying) and said they hadn't received the items I had returned so asked for a copy of proof of postage which I emailed them. I still have not had my postage refunded (it wasn't much but… Read Full Review

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★☆☆☆☆

“LookFantastic.com rips off its customers”

Written on: 25/01/2013 by Mistysky (1 review written)

Ordered two products for a birthday present. They were offered with a free gift. I phoned to check first that the items would arrive in time, and was assured they would. They didn't. So I had to buy replacements, and ask I live in a small country village, that meant a trip to a town, 15 miles away. Four days too late, my two items arrived, - but no free gift. That was all in November last year. Today, January 25th, I've had an e-mail stating that the 'extra item I ordered' is no longer… Read Full Review

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Ella_81's Response to Mistysky's Review

Written on: 04/02/2013

I have just had the same experience. Ordered three Kerastase hair products in early December 2012 with the promise of two free gifts. I received the ordered products but NOT the two free gifts which were the very reason I decided to order more than one product. When I log into their website it says the gifts were dispatched at the end of December. Strange how the products I paid for arrived without a problem but the free gifts didn't make it to the same delivery address! I emailed to inform them but was told they are no longer available. A couple of days later I get an advertising email from Lookfantastic.com telling me about a great Kerastase offer which includes the SAME free gift that I was never sent! I emailed them again to tell that I've seen on their website that the free gift is now available so I would like to have them sent to me - better late than never I thought...EXCEPT they responded a couple of days later apologising that it is still out of stock and not offering any discount for the future nor an alternative free gift. Today (two days after their last response) I got the same advertising email which includes that free gift again. I am furious and would advise anyone to use another seller as Lookfantastic's 'special' offers are not genuine. Do not buy from them.

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★☆☆☆☆

“Worst customer service EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 25/01/2013 by Nyrma (1 review written)

I live in UK my sister in France, she calls me up as she saw an AMAZING deal on GHDs on that website, and ask me to order it for her with my british account. All excited she is goind to have it before christmas, and we paied for international tracking number. Money is taken from my account....no worries..... Close to the time to get it I go and check the tracking online, and surprise : problem with order back to the sender!!.....I'm like WHAT......???!!! has there been a pb with my account?! I… Read Full Review

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★★★★☆

“Pleasantly surprised!”

Written on: 19/01/2013

I placed my order on Tuesday evening, however I only looked at the reviews after having placed my order and got a bit nervous about the products arriving. I didn't get a confirmation email from them so I called them up the next day to check if my order was confirmed. A very helpful lady told me that the products had already been dispatched and would be arriving soon (of course I didn't take her word for it, having read all the reviews but as I wasn't in a hurry to get the products, I decided to… Read Full Review

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★☆☆☆☆

“Terrible - don't bother ordering from this company”

Written on: 16/01/2013 by harrietgwyther (1 review written)

My boyfriend ordered some GHD straighteners and hairdryer for my Christmas present, he ordered 2 weeks prior to Christmas so plenty of time. 1 week later he rang to check on the order and was told the payment hadn't gone through & the order had been cancelled. There was no reason for the payment not to go through and no one from lookfantastic had bothered to call or email to tell us it had been cancelled. He re ordered twice & exactly the same thing happened as well as Barclays calling to… Read Full Review

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★☆☆☆☆

“Cannot not even do simplest of orders”

Written on: 12/01/2013 by Kamyuu (1 review written)

I made my first order with look fantastic purchasing a dermalogica multivitamin thermafoliant set containing the exfoliant and a cleanser and toner. Received the order 6 days later to see they have given me the incorrect order and have sent just the exfoliant. Rang to complain and have said they didn't have the set in stock even though my order was confirmed as the gift set. Said sorry and emailed me details to send back, I ordered this for a upcoming holiday and have no time to send back. Mis… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 27/12/2012

I will not be purchasing anything form this site again, I saw that they were selling GHD Hair straighteners for £78 and it clearly stated that they came with the Hologram Sticker (this proves they are real and holds a year guarantee with GHD themselves)… after reading the reviews they lead me to believe that this was the case so I ordered them… they arrived the next day, when I opened them to check for the hologram sticker it wasn’t there, I compared them to my own and they were FAKE…… Read Full Review

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★☆☆☆☆

“Look fantastic”

Written on: 25/12/2012 by Clairehanna (1 review written)

Terrible customer service, ordered using next day delivery, turned up 6days later, no apology from staff at all...avoid… Read Full Review

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★☆☆☆☆

“appalling company lookfantastic.com ”

Written on: 21/12/2012 by ndav3333 (1 review written)

Nothing but excuses. Sent wrong item - Hairdryer instead of GHD deluxe set. Order was made in November and i still have not received the item. Returned wrong item and was told that the correct item had been sent on the 11th December with 3-5 day delivery. item did not arrive after 5 days. now being told 14 days for delivery - lies! lies! lies! This gift was for my neice for christmas and now she will not receive it. i don't have the funds to buy it from elsewhere. These idiots have ruined my… Read Full Review

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★☆☆☆☆

“Paid but no package received”

Written on: 21/12/2012

This is the first time I've ever written a review on a company. Do not use Look Fantastic. I paid for next day delivery, they had an incomplete address on the package so I never received it, when it was resent it was again sent to the wrong address and then apparently left with a neighbour but they are unable to tell us at which address it was left. I've spoken to 8 neighbours, none of them have the package and Look Fantastic will not refund me as they say the package has been delivered. I… Read Full Review

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★☆☆☆☆

“absolute nitemare”

Written on: 19/12/2012

I ordered my beatiful daughters for xmas ghd hair dryer & straightners for xmas, these fools only send 2 items of the four ordered its in a a box that would only fit two of the items anyway not a chance four items ordered would fit in the box sent customer service they say they were sent ! liars i said you sent it in a box only big enough for two items & the box was 1 of 1 do not trust this company i know have to try get a refund for missing items i have to buy the missing items direct from… Read Full Review

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★☆☆☆☆

“This company are rubbish - order elsewhere”

Written on: 19/12/2012

I really wish I'd seen this review centre before placing an order. I was drawn in because of an offer they were doing - free postage and a free gift if purchasing a certain product. I never got free postage or the free gift! The free gift I've given up on but I'm still waiting for the postage refund that they later confirmed was due back to me. Also, found that the products are expensive compared to other sites such as jersey beauty. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“This company sucks!”

Written on: 18/12/2012

Im from out of the UK and i ordered the Naked palette from their website.. They said wait 21 day then it will arrive Now its been a over month and they are not responding on my emails +they are not a real company they are a Salon!! I dont recommend delling with this fail company… Read Full Review

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★★★★★

“Fantastic ”

Written on: 17/12/2012

I ordered December 3 and received my package today December 17. It took two weeks :) I'm very happy with lookfantastic and its Christmas time with a lot to do, so really a great service!… Read Full Review

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★☆☆☆☆

“Buy Elsewhere!! NOT TO BE TRUSTED”

Written on: 16/12/2012

I ordered a hairdryer as a Christmas present and paid for next day delivery. After waiting in all day it did not arrive. When I called the customer service line they said they didn't know why and would get back to me. They didn't. I rang the courier and they advised it had not been dispatched from the company. I have called 5 times now and noone has got back to me to tell me where the item is or when it will arrive. Noone replies to the customer service email address. This is the worst… Read Full Review

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★☆☆☆☆

“Worst online shopping experience!! ”

Written on: 14/12/2012

Placed my order on the 29th November and the wrong item turned up. I posted it back to them the next day and was told the right one will be sent to me. I kept getting different stories from each customer service advisor I spoke to - it’s on it way, its waiting to be dispatched. Still waiting for the item today, as it cannot be reported 'lost in the post' until 10 working days later! I get an e-mail today saying I am getting a refund as it’s out of stock!! I had only spoken to someone 3… Read Full Review

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★☆☆☆☆

“Still no refund”

Written on: 13/12/2012 by pandaonline5 (1 review written)

I returned the item as the make up they sell contains paraben. Almost 2 month later still no refund. Its wrong that I have to make a call to chase my refund… Read Full Review

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★★★★☆

“Don't be put off by the reviews”

Written on: 07/12/2012 by Spandexman (1 review written)

I ordered some ghd scarlet straighteners from this site before reading any reviews. I then looked and saw all the 1 stars and really started to worry!! A lot of them saying they were thieves and the worst company! With all that being said I decided to phone look fantastic just for peace of mind, they were very vague with their answers which didn't help! All they could say was the order had been taken and would be dispatched shortly! This wasn't much help but had to go with it as I had all ready… Read Full Review

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★★★★★

“Would definitely recommend.”

Written on: 06/12/2012

Clearly people only tend to write reviews when they've had a bad experience... I love this site. Ordered some GHD's for an Xmas present - arrived the next morning. I even got a Bounty chocolate bar in the box. Weird, and probably a mistake, but I liked it. The GHD's were cheaper than normal, website is easy to use and got good communication via email with regards to my order and how to track it. V.Happy… Read Full Review

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★★☆☆☆

“Poor refund process!!! ”

Written on: 06/12/2012 by lunarmeaow (1 review written)

I have made 3 orders since May 2012 but only the first one was received successfully. The secound one was refunded. The worst is the last one. 5 items ordered but only 1 received after request re-send. 1 of them no stock at all and they said there will be refund but I still never receive it after many query for over 3 months!!! Luckily I still got the rest 3 refunded successfully. Why I want to write this comment is that want to close my query without complete my query!!!! That's… Read Full Review

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