Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“How to get back your money if you have not received an...”

Written on: 14/03/2013

Как вернуть свои деньги, если вы не получили товар. Мой горький опыт Столько много тем как правильно зарегистрироваться и как сделать заказ с сайта lookfantastic.com, а инструкции, что же делать, если вдруг Вы не получили свой товар нет (( К сожалению, я столкнулась с такой… Read Full Review

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★☆☆☆☆

“25 days to deliver!!”

Written on: 06/03/2013 by gettiton (1 review written)

i ordered a birthday present with plenty of time to spare but after 10 days i had nothing, i called and was told it would arrive the following day, i was told this for 5 days running as i called each day - on the 6th i elevated it and was told Monday as a definite - not likely! i called again and was told this time my item was lost and would be resent by next day postage - it wasnt, this somehow slipped the net and it was sent 2nd class!!! 2nd class lol, it finally arrived after 25 days missing… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 01/03/2013

I ordered products in November when they had the special offer of a free gift with buying two. My shampoo and conditioner turned up five days later, but the free gift didn't. So phoned them up and asked where it was, they said it was out of stock but will be sent out within the next week. Nothing turned up in December, so phoned at the beginning of January. Still same response, it will be sent out within a week. Phoned up end of January, same old story. Mid February, same old, same old… Read Full Review

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★☆☆☆☆

“Never Again - They Have Ruined my Weekend”

Written on: 28/02/2013

I needed my £195 order to get to me on Thursday in time for me leaving for the weekend. I paid to have premium next day delivery. Only because I phoned them at 4.30pm to ask where my order was did they inform me that I wouldn't get it on this day. I then request that they at least change the address so that someone I know can accept the order while I'm out of town for the weekend and they say that they can't!! Fuming I ask for a full immediate refund and they say they can't! It'll take 5… Read Full Review

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★☆☆☆☆

“NEVER EVER ORDER”

Written on: 28/02/2013 by marie.smith (1 review written)

I ordered two items 3 weeks ago. Customer service never respond to emails, I have still not received my order. I will never order from or recommend this site. IT SHOULD BE CLOSED. IT IS THE WORST EVER SITE I HAVE ORDERED FROM… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 27/02/2013

LookFantastic really appealed to me because they have really competitive prices, a great selection of brands, and offer free shipping. I made my first order on January 18 and that order was not processed until January 23 due to "inventory issues." After 21 days I wrote to their customer service department about the status of my order. One of their customer service reps sent me a form to fill out several days later declaring my goods had not arrived, claiming she'd be "happy to arrange a… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 27/02/2013

BEWEARE I ordered GHD straighteners. Said would be dispatched the following day but have never been sent, item status just shows "processing" No resonse to emails and I refuse to pay a premium line phone rate just to be fobbed off. Prospective buyers please beware and I would suggest spend your money elsewhere. DREADFUL WEBSITE/COMPANY… Read Full Review

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★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH”

Written on: 27/02/2013 by carlina (1 review written)

I've never wrote a review before but I just really felt the need to warn everyone off this company. These guys are a joke! I ordered 2 items at the beginning of January, it took a week and half for them to "supposedly" ship the item after they were apparently stock taking????!!! I never received the item, when I called to see what was happening i was told they had left the item in my garage?! I live on the 8th floor of a city centre apartment block, there isn't a garage for miles around. I had… Read Full Review

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★☆☆☆☆

“These guys rely on the fact that most people will give...”

Written on: 23/02/2013

These guys rely on the fact that most people will give up when they receive either a short delivery or no delivery at all, their prices are competitive so you are drawn to using them, and then the problems start. Iv'e had a short delivery and didn't notice is right away. I never got the balance! Losing over £20 Then my daughter without knowing used them too; she had the same problem only one of three items arrived. It doesn't mater how you explain the problem they send a reply from a no reply… Read Full Review

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★☆☆☆☆

“Buy elsewhere - absolute rubbish customer service!!!”

Written on: 19/02/2013

I placed an order on 6th December 2012. Order was despatched on 7th December and it's now 20th December and I'm still waiting. I've sent two email messages - no reply, not even an acknowledgement. Tried to phone, eventually got through (after waiting for half hour) just to be told I have to wait 14 days for it to be delivered. I've waited the 14 days and now I can't get through to their consumer service number due to the huge volume of calls. What a cowboy operation. How can this internet-based… Read Full Review

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★☆☆☆☆

“They are not serious,make attention,noot all the...”

Written on: 18/02/2013

They are not serious,make attention,noot all the products are expediated,i had a problem with them and i can not resolv it,a product that costes me 40 euros has not arrived,i have called 3 times,they had mailed me to complete an attach form,twice,but the attach form does not exist!… Read Full Review

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★☆☆☆☆

“3 weeks on still no refund”

Written on: 17/02/2013 by jilly2006 (1 review written)

I have to admit i have never had problems with this company in the past until a month ago. I placed an order and received a totally different item i contatcted them to return....its a lengthy process they send you a return invoice and tell you to get proof of posting (as if they are going to say you never returned) and guess what 3 weeks on they havent credited me and have said ...you did send us a copy of proof of posting?? this was not asked for and I dont think I will ever see my money… Read Full Review

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Lindamay66's Response to jilly2006's Review

Written on: 28/02/2013

I have to agree as this is what has just happened to me. They are not replying to emails and when I did get one it said my return was being processed. I rang the other day and now they are asking for proof of posting.... I think anyone ordering from this company should think twice as thing dont look good.

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★★★★☆

“Satisfied customer”

Written on: 16/02/2013

If I had read these reviews before the order, I would never have placed it :) Fortunately, my hair products arrived in about 7 days (to Czech Republic), which is acceptable. For me, nothing to complain about… Read Full Review

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★☆☆☆☆

“DON'T HAVE ANYTHING TO DO WITH THESE PARASITES!!!!”

Written on: 16/02/2013

I ordered a special gift for a birthday from these mobsters. I received a gift set worth half the price of the one I ordered BY ACCIDENT!!!!!!!! I was told I could return for a refund. When telling them they should be collecting it as they were in the wrong they just completely ignored my correspondence, which they are continuing to do. I have never dealt with a Company of this standard before. DO NOT GO NEAR THEM. I am taking advice as they should not be allowed to trade. I just wish I… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 15/02/2013

THIS COMPANY ARE TERRIBLE THEY DO NOT DISPATCH THE GOODS IN A TIME SCALE THAT IS ACCEPTABLE THEY DONT ALLOW YOU TO CANCEL THE ITEM. THEY ARE SHOCKING WITH CUSTOMERS. DO NOT USE THEM PAY MORE AND USE A TRUSTED COMPANY. THIS COMPANY SHOULD BE REPORTED FOR THE WAY THEY TREAT CUSTOMERS… Read Full Review

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★☆☆☆☆

“Never again Lookfantastic!”

Written on: 13/02/2013 by Aus_girl (1 review written)

My order was shipped and my credit card charged on Jan 29th. Delivery was supposed to arrive by Feb 7th. One week later it still has not arrived. After calling customer service, my information is that I have to wait up to 21 days, before calling them about my order. They have provided me with an invalid tracking number and are not able to provide a correct one. So I have no idea, where my order is stuck or whether it was shipped in the first place! I find the delivery time to Germany way too… Read Full Review

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★☆☆☆☆

“Never received order POOR CUSTOMER SERVICES”

Written on: 11/02/2013 by NatalieMus (1 review written)

I recieved a email to write a review on LOOK FANASTic from my order number which i never RECEIVED a first i thought is it a JOKE by then i look up the rieviews and realised lots of people are experiencing the same problem as me so i decided to write my review I ordered my products back in Jan 14th and to this day NEVER RECEIVED one of them was my daughter birthday gift between this time frame ans now I have called up 4 TIMES chasing this query I was told to fill in a non delivery form… Read Full Review

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★☆☆☆☆

“LOOKFANTASTIC.COM THEFT!”

Written on: 05/02/2013 by janeylove (1 review written)

They are nothing more than thieving, incompetent liars. I ordered from them, fooled by their lies of dispatching items within 24 hours. Four days later and they still hadn't dispatched my order. I had made repeated attempts to cancel the order via their website after 48 hours, (FOUND THE STUFF CHEAPER ELSEWHERE) but I kept receiving messages back saying "Unfortunately it has not been possible to cancel your item(s) as it is being prepared for dispatch." REALLY? HOW LONG DOES IT TAKE THESE… Read Full Review

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★☆☆☆☆

“Lookfantastic did not deliver my free products...”

Written on: 05/02/2013 by Michelle1234567 (1 review written)

I ordered 3 Keratase hair products from Lookfantastic in early December 2012. I decided to buy from them as they offered 2 free samples/gifts as part of a deal. The products took 2 weeks to arrive. And there was no free samples. I contacted Lookfantastic customer service team and they told me that they had no free samples left and could not help. The next day I noticed on the website that they were offering the same offer. I contacted their customer service who said that it was a mistake and… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 02/02/2013 by libbylou5315 (1 review written)

I ordered some foundation from the benefit range and took the advantage of the 15% discount promotional voucher. Was advised on the website that orders take 2-5 days to arrive. After day 4 I did a quick check with customer service to see if my order was due to be delivered, I got asked to check the tracking number which I told them has not changed from "ORDER GENERATED" for several days, they said you should receive it the following day. Arrived home the following expecting my parcel still no… Read Full Review

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