Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
15.6% of users recommend this
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★★☆☆☆

“Terrible delivery service and poor customer service”

Written on: 16/04/2013

I ordered items on 7th April. It's now 16th April and I still do not have them. I arranged for delivery to to my work address so that there would be someone available to sign, but Hermes (the courier lookfantastic.com use) attempted delivery 3 times after 6pm when the office was closed. I raised this with the customer service team and instead of offering to use an alternative courier or offering any solution at all, they felt the best solution was for me to cancel my order and have a refund… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 10/04/2013

I placed an order in February from Canada and was quite excited about being able to buy hair products that are difficult to buy here. I waited and waited very patiently. They state not to contact them before 30 days for international orders but then say that after 40 days they won't honour any lost items. The order was sent Feb. 21 and I started to attempt to contact them on March 23 with no reply. 3 more tries were made to various email addresses. It wasn't until the 4th attempt at… Read Full Review

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★☆☆☆☆

“sh1t”

Written on: 04/04/2013

I was searching the internet for a next day delivery option for a new hairdryer and some hair goodies for holiday.I had used them a couple of years ago and don't remember anything bad about them. Trusted the next day delivery , as you do, pay £4.95 and it doesn't turn up!!! I get a text to say will be delivered tomorrow which is no good. Emailed customer service, no response, so I called them and all they said was sorry it will be there tomorrow. Never mind the fact i'm going on holiday and… Read Full Review

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★★★★★

“Great delivery & free gift”

Written on: 31/03/2013 by Gem64 (1 review written)

I ordered a pack of ThisWorks sleep stuff, the price on Lookfantastic.com was much better than anywhere else and my order arrived within a few days, exactly when I'd expected. Well packed & included a free gift which I'd not expected given my order value was only £20. So I had a great shopping experience with them & will use again for sure… Read Full Review

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★☆☆☆☆

“NEVER AGAIN WORST CUSTOMER SERVICE EVER ”

Written on: 27/03/2013 by nicoleh31 (1 review written)

I placed an order with look fantastic on the 17th January and still have not received it! After waiting a couple of weeks i contacted customer service questioning where it is for then to reply i have to wait one month before they will look into where it is. One month came and i contacted them again saying i had no received it to which they admitted yes it has gone missing please fill out this form and we can organise a refund or the items to be resent. However they didn’t even give me the… Read Full Review

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Verysuspiciousaboutwhytheycouldntcancelmyorder's Response to nicoleh31's Review

Written on: 02/04/2013

I had used them several times & NOW I DO NOT TRUST THEM. I WILL NEVER USE THEM AGAIN. I made an order & cancelled it within 8 MINUTES! (yes just 8 mins!) when I realised it was an old address......I then was emailed that I couldn't cancel the order as the goods were being despatched.....they weren't despatched until 6 days later. Of course the goods weren't returned from the old address & I was not refunded. I agree a rip off. What reputable company would not allow a returning customer to cancel an order within 8 minutes! I GOT NO REFUND & NO GOODS. NEVER AGAIN.

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★★★★☆

“Worried by all the reviews but good for me”

Written on: 26/03/2013 by reviewkitten (295 reviews written)

I had read the reviews before I went ahead and ordered from Look Fantastic. I was fed up of paying over the odds from my hairdresser for shampoo and conditioner and had a nose online. Look Fantastic and Feel Unique both had what I wanted and both had similar ratings. Although I had read somewhere that Look Fantastic had recently changed the courier that they use so maybe they had listened to all the problems. I ended up taking the plunge with Look Fantastic because they had an offer which… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 25/03/2013

I received my order quickly but one of the items was damaged. I emailed 3 times over 7 days and did not receive a reply to any of my emails. I then phoned and was asked to email photos of the damaged item. I did this straight away and still did not hear from them. I then telephoned again and was told I could return the item. 15days later and I am still waiting for a refund and they are once again not replying to my emails. I will never purchase from them again as they don't deserve the… Read Full Review

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★★★★★

“GHD Scarlet Deluxe”

Written on: 24/03/2013

Nearly put off ordering by recent reviews. However in my case fantastic service. Product ordered 19th Feb and delivered free by courier with timed slot on 21st Feb. Could not expect more. Daughter loved GHD Scarlet Deluxe straightener set, beautifully presented. Look fantastic is a GHD validated, approved web stockist. Would definitely use company again… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 24/03/2013

Wether I just summit general questions or inquiries, It's never been taken care of till the end or until problems solved. I always have to nag after waiting for week(s) for customer service to reply each message. This happens to me everytime and I'm so fed up with it. It doesn't make Lookfantastic look more professional by renovating the website appearance so it looks official, while leaving customer service untouched that poor quality hasn't been improved!… Read Full Review

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★☆☆☆☆

“SHOCKING DELIVERY”

Written on: 23/03/2013

I've been waiting for 3 weeks for a delivery of Morrocan Oil!!!! It's absolutely ridiculous and every time i speak to the customer service team I'm being told that they are sorry for this delay as they don't know why it happened. I was reassured that I'm definitely going to receive this product but guess what ? I still haven't and it's been 3 weeks now! I demanded my money back and now I have to wait for it too. SHOCKING You should order somewhere else! Next time I definitely will. TERRIBLE… Read Full Review

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★☆☆☆☆

“Use other companies, even if they charge more - it's...”

Written on: 22/03/2013

Use other companies even if they charge more as they add £5 for samples!… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 22/03/2013

Paid for next day delivery order. Received email confirmation that good have been dispatched. I Called their customer service the next day as tracking number didn't work and they told me that the order hasn't been collected for delivery yet!!!!!!! Liars!… Read Full Review

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★★★☆☆

“Brilliant--but!”

Written on: 18/03/2013 by hottop (1 review written)

I use lookfantastic for all my hair products, brilliant choice/price and loads of goodies to choose from. BUT delivery was past stated date and the parcel looked decidedly worse for wear, obviously been kicked around somewhat (the footprint was a bit of a giveaway!!) so, Company-fantastic---deliverers---questionable, on this occasion. It won't stop me using them again I just hope they have a word in the carriers ear!!!… Read Full Review

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★★★★★

“Really happy”

Written on: 18/03/2013

I can't understand all the bad reviews, my experience was fantastic, it did take awhile but I never expected it to come quickly as I am in Australia, the package arrived before the estimated arrival date. The products are much cheaper than to buy here and authentic, really happy!… Read Full Review

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★★★★☆

“Surprisingly good”

Written on: 16/03/2013

I was surprised to read such negative reviews for this company as I received my order today with no problems what so ever and the added bonus of a free Wilkinson Sword razor which I thought was fantastic! I was really impressed as it seems you get nothing for free nowadays. This was my first order but I am now slightly reluctant to use this company again after reading so many negative reviews and problems with the company. This is a real shame as the prices are really pretty good… Read Full Review

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★☆☆☆☆

“sent the wrong item and wouldn't help me afterwards”

Written on: 14/03/2013 by bexem (1 review written)

I have sent lookfantastic 4 messages to which they don't reply. They sent me the wrong strightening iron and now i'm stuck with it, the clock is ticking (after two weeks I can't return it - but how can I when they don't want to communocate with me abput how ??) I would NEVER recommend this website after this experience, although I've used them before without problems… Read Full Review

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★☆☆☆☆

“How to get back your money if you have not received an...”

Written on: 14/03/2013

Как вернуть свои деньги, если вы не получили товар. Мой горький опыт Столько много тем как правильно зарегистрироваться и как сделать заказ с сайта lookfantastic.com, а инструкции, что же делать, если вдруг Вы не получили свой товар нет (( К сожалению, я столкнулась с такой… Read Full Review

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★☆☆☆☆

“25 days to deliver!!”

Written on: 06/03/2013 by gettiton (1 review written)

i ordered a birthday present with plenty of time to spare but after 10 days i had nothing, i called and was told it would arrive the following day, i was told this for 5 days running as i called each day - on the 6th i elevated it and was told Monday as a definite - not likely! i called again and was told this time my item was lost and would be resent by next day postage - it wasnt, this somehow slipped the net and it was sent 2nd class!!! 2nd class lol, it finally arrived after 25 days missing… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 01/03/2013

I ordered products in November when they had the special offer of a free gift with buying two. My shampoo and conditioner turned up five days later, but the free gift didn't. So phoned them up and asked where it was, they said it was out of stock but will be sent out within the next week. Nothing turned up in December, so phoned at the beginning of January. Still same response, it will be sent out within a week. Phoned up end of January, same old story. Mid February, same old, same old… Read Full Review

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★☆☆☆☆

“Never Again - They Have Ruined my Weekend”

Written on: 28/02/2013

I needed my £195 order to get to me on Thursday in time for me leaving for the weekend. I paid to have premium next day delivery. Only because I phoned them at 4.30pm to ask where my order was did they inform me that I wouldn't get it on this day. I then request that they at least change the address so that someone I know can accept the order while I'm out of town for the weekend and they say that they can't!! Fuming I ask for a full immediate refund and they say they can't! It'll take 5… Read Full Review

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