Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
15% of users recommend this
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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 31/12/2013

Bought some GHD hair straighteners from Look Fantastic and they were faulty. Customer service would take NO responsibility for them and was told to return them to GHD's own company. They would not help in anyway. Disgusting service. Avoid them like the plague. DO NOT USE!!!… Read Full Review

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★☆☆☆☆

“Used to be great but customer service is terrible”

Written on: 18/11/2013

I have been shopping at LF for years. They have now started using Yodel for deliveries. Yodel made no attempt to deliver and lied about leaving a card. Customer Service tell me I have to wait 14 days and don't care that their delivery company are liars. No apology made. Standard email sent in response. Not shopping with them again. Sorry LF you lost a customer of many years. Plenty of other places sell the same products… Read Full Review

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★☆☆☆☆

“VERY MISLEADING ”

Written on: 15/11/2013

On the Sites home page is three discount codes each relating to how much spent i.e. £10 off a £70+ spend. I ordered a pair of GHDs but when I tried to use the code it would not accept it. On contacting them they said it did not work with GHDs but I pointed out there was not asterisk beside the discount code to suggest there were terms and conditions relating to these and was more or less told 'tough' This is very misleading to anyone wanting to purchase from the site… Read Full Review

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★☆☆☆☆

“First orders last year without problems, but now BIG...”

Written on: 26/10/2013

I did order Jane Iredale cosmetic and they sent me wrong product and I returned that. After weeks I received a new parcel with the same wrong product as the first time. Unbeliveable! Cannot trust Lookfantastic any more. It is also very difficult to reach the customer service… Read Full Review

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★☆☆☆☆

“terrible! they took my money and never registered the...”

Written on: 01/10/2013 by alina_t (1 review written)

I have bought a Bumble & Bumble texture creme and never received it! I have tried to reach them through an e-mail, but, logging into my account, I have discovered there wasn't any order recorded: practically, they have sent me the order confirmation via e-mail, they took my money, but never registered my order! I wrote them but had no reply.... I have NO WORDS for this! Nowadays it should safe to buy online!… Read Full Review

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★☆☆☆☆

“Don't use this company.”

Written on: 18/09/2013

As a new customer, I filled out my details online and clicked confirm. The system automatically returned me to my telephone number, saying that it was incorrect. It wasn't. I used different numbers and eventually it accepted one. However, when I received the emailed receipt they had charged me for express delivery, which I had not requested or wanted. I can only assume that as I messed around with telephone numbers, their system had automatically put my request for free deliver to express… Read Full Review

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★☆☆☆☆

“Courier threw my parcel over the back gate”

Written on: 09/09/2013 by rjfljaslfkj (1 review written)

No-one from customer services at LF ever got in touch, despite me not finding it for 2 days, and trying to contact them getting nothing but "do not reply" automated responses. When I called the courier company, Hermes, they refused to deal with me saying all consumer questions had to come through Lookfantastic, who of course are not contactable. What is that all about! Never again… Read Full Review

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★☆☆☆☆

“SHOCKING customer service”

Written on: 22/08/2013

NEVER ever use this company. They did not deliver the product (at least I didn't receive it) they can't tell me who signed for it. They insist on a driving licence copy for my signature. They claim not to have received it. After 5 weeks or more, no product and no refund… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 26/07/2013

Ordered 250lml bottle of Philip kingsley hair tonic when they offered me 15% off, I was sent 75ml and was being charged for the bigger size till I complained and offered £5 refund terrible customer service will not order again… Read Full Review

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★☆☆☆☆

“I purchased a GHD hairdryer from Lookfantsic without...”

Written on: 10/07/2013

I purchased a GHD hairdryer from Lookfantsic without knowing it comes with a UK plug (info not mentioned on the website) so I returned it immediately. The hairdryer was returned to their warehouse on 6/11, and I have been contacting their customer service ever since. Each respondent said she would give me update shortly but there was no update whatsoever. I am very angry of the money I paid (hairdryer $150 + usps return postage $60=$210) and lost. Do not trust this company! 7/6 update-customer… Read Full Review

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★★☆☆☆

“False advertising”

Written on: 08/07/2013

I also received an email saying if I ordered £25 or more on hair products I would receive a free Macadamia no tangle brush worth £9.95 and no need to worry it would be added automatically to my shopping bag. As I needed new shampoo I ordered but surprise surprise the brush wasn't added to my shopping bag. I rang them and they assured me this would be sorted out and to email them a copy of their original email to me. This I duly did. No brush came in the post! I rang them again and was… Read Full Review

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★☆☆☆☆

“They sent the first few orders that I had with them,...”

Written on: 06/07/2013

They sent the first few orders that I had with them, then the last two orders haven't arrived and they refuse to refund me. They claimed to re-send the products which also never arrived. I've been trying to resolve the issue for 6 months now! Don't buy from them! They take your money and don't send the products!!!… Read Full Review

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★★☆☆☆

“False advertising”

Written on: 01/06/2013

I ordered products worth over £70 and they had an offer saying that I would receive a free Macadamia travel kit with my purchase. Also, there was a code to enter for a free next day delivery (which took 5 days). Instead they sent this roller kit with cheap eyelashes, the quality is awful, it is only going to the bin. So i contacted the customer service and they said you were meant to use some other code (which was never advertised) and you can only use one at a time!! How outrageous is that… Read Full Review

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★☆☆☆☆

“Wish I had never ordered from them”

Written on: 31/05/2013 by Kal0306 (1 review written)

I ordered products from this website almost 2 months ago, those never arrived. 30 days later ( that's the time they ask you to wait before making an enquiry) I contacted the customer service for the first time. Ever since they keep telling me they have not received my "Non Receipt of Goods" form which I already sent 3 times to their email. I dont even want the products anymore I just want to have my money back. I would recommend everybody to stay away from them and rather spend a few pounds… Read Full Review

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Zucchim's Response to Kal0306's Review

Written on: 11/06/2013

That's exactly what they tried to pull off with me, each time a different member of staff kept saying they didn't receive the forms, which I had sent approx. 15 times, using also different email accounts as they suggested....

They keep replying from those stupid noreply addresses which makes the whole thing even more idiotic.

They'll never get even a single pound from me, nor anyone I know....

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★★★★★

“Lookfantastic.com - A POSITIVE EXPERIENCE”

Written on: 30/05/2013

I've ordered from Lookfantastic.com several times (I live in Sweden and delivery has been swift with no delay) and I have been equally content with each order. With my last purchase I was meant to receive a mini-opi free of charge but when I placed by order this product was sold out. Yesterday (over one month ago) the postman delivers a small little package with that mini-opi that was meant to come with my order. I had already written it off and forgot all about it... Such a nice surprise! I've… Read Full Review

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★☆☆☆☆

“Old cosmetics”

Written on: 23/05/2013

Lookfantastic has only cosmetics out of date,very very old. I will never order anything from there. If you want to check exp date go to webside checkcosmetic.net the code you have on the cosmetic near barcode. It is a reason why they sell everything so cheap!… Read Full Review

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★☆☆☆☆

“Impossible to get refunds! Apalling customer service.”

Written on: 19/05/2013

I ordered various products in two separate orders in January. None of them was received and I got an email from customer service saying that one of the items in my first order was out of stock, and they refunded the corresponding amount through paypal. Then, I had to contact customer service again because NONE of the remaining items ever got delivered. It kept saying on my account that the items had been "delivered to the carrier's central hub" and then nothing from there. Someone from customer… Read Full Review

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Lululiz's Comment

Written on: 22/05/2013

Did you get a refund? I'm going through the same thing at the moment. They're terrible!! I feel as though I'm chasing my tail.

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Zucchim's Comment

Written on: 22/05/2013

Hi!

I got a reply yesterday, this is what it said

"I can confirm that a refund has never been processed on this order because we have never received your claims form. Please note that you are required to complete the form and send this to us. IF you have already done this then please try and send this from an alternative email address."

That's it, they think we're all idiots.

So I immediately re-sent the forms both from my email address and someone else's, although I highly doubt this was why they never gave me my money back.

The interesting thing is that I sent another 3 emails after the one which had the forms attached, to ask if they had receiver them, so the supposed weight of the attachments had absolutely nothing to do with this. It's just that they try this, hoping you won't take the matter further and just give up, so they will be able to keep their money although you didn't receive anything. RIDICULOUS.

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Lululiz's Comment

Written on: 28/05/2013

Hi,

I finally got my refund today. I fill out that form and mail it of.

Hope you get yours soon ;-)

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Zucchim's Comment

Written on: 29/05/2013

Hi!

Thanks, now I got an email saying I should include the order number in the subject title. Frankly, they really don't know what to come up with anymore....just hope they get so many bad reviews that someone from the UK finance department will force them to shut down.....I'm pretty sure they operate illegally in more than one situation.

Bye!

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Kal0306's Comment

Written on: 31/05/2013

I'm in exactly the same situation. I order almost 2 months ago, my products never arrived and they keep telling me they have not received my form. :-((

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Zucchim's Comment

Written on: 31/05/2013

I think it's just their tactic, they assume noone will ever get a lawyer to get the money back....I really hope some UK Trading Standards thing gets them sooner or later....I also read in one of the reviews that they also put up the prices before the sales, so that they actually do not discount much...CRAZY....

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Zucchim's Comment

Written on: 11/06/2013

I finally got a refund. Exactly SIX MONTHS later. Very good customer service, indeed.......

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★☆☆☆☆

“Appalling Customer Service ”

Written on: 15/05/2013

I ordered a product from Look Fantastic - it was not delivered within the 10 days they said it would be. When I tracked it - they said I gave the wrong address (I did not). When I contacted Look Fantastic customer service, they gave me the wrong courier company name and so I had to contact their customer service again. They then told me to contact the courier company myself and organize to collect the package myself - laughable considering I had paid extra for delivery! Finally having trawled… Read Full Review

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★☆☆☆☆

“terrible website dissatisfied ”

Written on: 05/05/2013 by Kelly2013 (1 review written)

Do not use look fantasic I spend over £100 at this company a month ago and was missing one of my products worth £65 , the customer service skills are appouling and still not my product when I purchased my items they told my that my free item was out if stock which I was not bothered as it was only a cheap one anyway , and now the company are telling me that they senty item along with other goods company do not obviously know what there on about as the free gift was sent and my product which… Read Full Review

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★★★☆☆

“items in shopping bag I didn't put there”

Written on: 02/05/2013

I've ordered from Look Fantastic maybe 5 times. I live in Sweden and I always get my orders within a week. I'm very satisfied with both that and the items purchased. No problems so far. My problem is that even though I log out every time I've visited the website, next time the shopping bag is full of items i didn't place there. I even get e-mails from Look Fantastic where they suggest they'd help me "with the items I recently left in my bag". So I have to go to their site and empty the bag… Read Full Review

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