written by ChantelleHallam84 on 26/03/2024
I am having an awful experience of customer support from Car Finance 247. Sales team were great when taking out finance with them but once I contacted them to say I wanted to return the car to the dealer due to numerous issues from day one of driving the car away there support was none existent. I have had to repeatedly call and email them. I returned the car to the dealer on 5th March. I received a phone call from Car Finance 247 3 days later to ask if I had returned the vehicle which I stated I had. I was told by the person who called me they would contact the dealer with regards to having the funds sent back to them to end the finance agreement. I have heard nothing more from them. I called Moneybarn today to ensure the finance agreement was closed to be told they have not received any funds from Car Finance 247. I called Car Finance 247 to be told the case handler has not invoiced the dealer and that someone will contact the dealer today. This should have been done weeks ago. I cancelled my Direct debit for Moneybarn expecting this to have been resolved by the time the first payment was due on 30th March. I am now concerned they will try and take a payment and this will affect my credit score. If you do decide to use this company hope and pray you have no problems with the vehicle and need to return it to the dealer as the aftercare from this company is awful.
written by YeseniaNash on 31/01/2023
What an experience never felt so relaxed dealing with my account manager. Very helpful and patient through out my phone call. When your not good with technology!
written by Josephaudia5 on 10/11/2022
I recently purchased a car and spent more money than I have ever invested in a car. From start to finish Jamal my account manager was always very informative and reassuring. I don't usually write reviews but I really felt Jamal and his team really looked after me and the end result is I have a beautiful Audi A5. Good on you Jamal and team keep up the good work. Thanks
written by Jay2982828282 on 05/11/2022
Used their recommended firm, Swale Car Shop, who has missold us a categoryS as full road worthy, a criminal offence, now left without a vehicle for weeks. Do not buy from here or via carfinance247 they will then completely ignore you or if they do talk to you mislead you and breach FCA rules. Claim they do not sell finance and not open 247 so name is even complete lies AVOID AT ALL COSTS.
written by Nielsennb50 on 20/04/2022
Very happy with car finance 247. polite, staff are very helpful and explain in ful detail whats going to happen next,easy process would definitely recommend to a friend,im now the proud owner of an audi a4 i couldnt be happier.
written by FranklinBenjamin on 18/11/2021
From beginning to end, this service was outstanding. The adviser was great. I'd chosen the car I wanted, and the financing and application procedure was a breeze. In barely over 24 hours, everything was fixed. He kept me up to date with calls and emails, and it was all really simple and delightful. It is something I would suggest!
written by newtofinance on 24/10/2021
Car finance 247 i highly recommend. They use reputable garages not back street garages and the dealership I had was through even when I texted them asking wheres the petrol/diesel button.. Only to get to Tescos and wonder where the handbrake is ! I git a beautiful 2013 Vauxhall Antara. It was my very first time at car finance and my account manager was with me through it every step of the way which made me feel it was all being taken care of in a very competent, efficient, professional manner. To be honest he went the extra mile just like the dealer cannot fault them and highly recommend them if your looking for an honest finance company whose not just about the sale , who goes out there way to find you the best purchase with you and works extremely hard with what you are looking to buy look no further . Well and truly deserve any commission they make as they work so extremely hard continuously keeping you in the loop .. Absolutely thrilled with my car and so pleased that I had a great account manager who help to get my wonderful high quality 4x4 station wagon which had been thoroughly serviced and this Finance company have a policy to make certain if MOT is under 5 months to do a new one. It was done in a safe Covid manner . Although the car was not nearby, miles away to collect video and delivery was arranged and I had the option to cancel this within 14 days of transaction but no way am I!! I love it !!!!! Thankyou so much to my account manager for making this happens !!!!
written by Belle007 on 20/05/2021
Thanks for your speedy help in accessing finance for my new purchase, you made it so easy and fast in getting everything sorted out for me. The process was much better than i was expecting. Sheridan was very easy to speak to and deal with.
written by Clevelandhf189 on 29/04/2021
The staff at Carfinace 24/7 are excellent at what they do from start to finish. Very helpful in explaining everything step by step. Friendly and not pushy in anyway what so ever unlike some other companies that I don’t want to mention. Carfinace 24/7 took just over a week to find a car and get all the paperwork ready way faster than other places that took over a couple of months. I would recommend you guys to anyone who is thinking of buying a car. The whole process from start to finish was quick and top notch. Thank you guys for what you have done for me.
written by SHEL8866 on 27/04/2021
This is the 3rd time I have used Car Finance 247 to purchase a car and each time they have been excellent. The whole process took a week and from start to finish I felt that my interests were looked after and that my needs were very important. The lady that dealt with my application explained everything clearly and was very patient with me when I couldn’t decide which car to go for. I would, and have, highly recommend this company to family and friends, and if needed I would definitely use again.
written by on 27/04/2021
Brilliant from start to finish. The adviser was calm and helped me find the right vehicle , not pushy just patient . Would highly recommend was a pleasant experience
written by Slaughternb408 on 27/04/2021
Fast, friendly service. the whole process is explained well and any questions answered without complicated finance jargon. The whole virtual document signing is easy and quick. once all the documents had been processed the payout was super quick,
written by Ab20201 on 27/04/2021
Excellent customer service.Many thanks to the adviser and his team they did a fantastic job they sorted everything out for me. It's straight forward process I picked the car I wanted, they contacted the dealers and sorted everything out in no time. Very pleased with the car will definitely recommend for friends and family. Thank you again.
written by Darryl3213 on 27/04/2021
This is the second time I have used your service. It has got to be easiest process I have ever experienced friendly staff especially my accounts manager it was absolutely brilliant. Will be recommending you to as many people as I can thanks for everything.
written by on 23/04/2021
My advisor was very professional and steered me away from a few dodgy decisions whilst being very patient with me. Overall he helped it to be a seemless transition and in quick time! Would recommend others if the need arises.
written by Lexiv on 21/04/2021
Really happy with using car finance 247 my account manager candy was very helpful and professional
written by CCLP on 21/04/2021
Picked up my new car only 3 working days following my first call to this company. Efficient, professional & friendly. Would definitely recommend them & would definitely use them again.
written by Hampton192 on 21/04/2021
The service was excellent from start to finish. Communication with my account Manager was very good . Once all the finance and paperwork was approved and signed off the collection of my car ran very smoothly . This is the second time I have used the service to purchase my cat and would recommend
written by Mar-Car-Cass on 21/04/2021
It is daunting buying a car, especially when you are on a budget. The Kia Showroom had rejected me even though I have a good record when it comes to paying debts, and I was actually worried that CarFinance247 wouldn't be able to help. Not only did we figure out what I actually wanted, the account manager motivated and enabled me to supply the appropriate documentation. From communicating with the approved dealership to sourcing funding for a reasonably priced car... I could not have asked for more support or patience. Highly recommend this method of funding, especially if you can find a car at a repayment rate that's within your budget. I'm glad that the costs were made available to me and upfront before I made a decision, and felt reassured when offers came in to my Account Manager - as I knew I wasn't a total lost cause.
written by Schultz124 on 21/04/2021
Brilliant after being refused car finance this company ensured they found me the finance. Account manager was fabulous so helpful. The staff very efficient, helpful and friendly. I works recommend this company to anyone struggling getting finance.
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