PC World Reviews - www.pcworld.co.uk

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★★★☆☆
3.1 / 5
56% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Compare reviews of PC World's online store with alternative online computer shop sites to find out which is the best one. Our reviews are written by unbiased consumers making them a great source of advice.

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★☆☆☆☆

“Horrible Customer Service!”

Written on: 23/05/2013 by Disappointed_Customer_AtAllTime (1 review written)

Let me put it down into three points why this company is a total WASTE of your time. 1) Contact They send you a confirmation email about your product. They, a couple of days after, sent me an email saying that they tried to contact me but I did not get any calls from them at all. How to find out? You have to call the (KNOWHOW customer service line) in order to talk to them through your queries instead of receiving updates emails/messages. Lies to cover themselves! 2) Validity The reason they… Read Full Review

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★★★★☆

“Pcworld-Orpington”

Written on: 19/05/2013

Having a lot of problems with my Toshiba laptop closing down, did not seem to be holding power and seemed to be overheating. Took it into Orpington,where l had purchased it over five years ago!!! The assistant there was very helpful,polite and informative. Constant contact, updating me with the situation. Needless to say my problem was solved. Very happy customer and would definately contact them again if l had any other problems… Read Full Review

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★★★★★

“excellent fantastic friendly”

Written on: 12/05/2013 by hotpoint102 (1 review written)

loved every thing very friendiy… Read Full Review

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★★★★★

“Best shopping in Currys”

Written on: 11/05/2013 by ChrisD1947 (1 review written)

I purchase a new vacuum cleaner from Currys Branch 2308 on 7-5-13 and the best shopping experience I have ever had in a Currys store probably the best in any electrical store I have visited. I was served by a very pleasant, polite and efficient young lady who is a big asset to Currys. Pity there aren't more staff like her in retail across the board… Read Full Review

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★★★★☆

“jason in 2800 store in morriston”

Written on: 11/05/2013

i visited the store and bought my mac and was served by jason, he was lovely. i had to come back for the team in knowhow to install office for me, they told me that jason had provided the wrong office packet to us and they would have to do a refund, it took two hours, in the end i had to go for a cup of tea in morrisons, so they couldn't refund and so they did another product for me, which ended in me having office, they werent best pleased but still they did it saying the store would have to… Read Full Review

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★★★★★

“Informative, courteous and helpful service.”

Written on: 10/05/2013 by WilliamBeeson (1 review written)

Washing Machines. At the Kings Lynn branch my wife and I upon entering were not Pounced upon but allowed plenty of time to evaluate all on display, which was extensive ie models that were wired up to show how various settings worked. The two sales persons, the first was courteous, informative and no way pushy. At this point in time we decided to go for a coffee to discuss what we had learnt. On returning to Currys another member of staff was the epitome of a professional sales… Read Full Review

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★★★★★

“Service recieved at Currys Newport Isle of Wight”

Written on: 10/05/2013

I was Greeted by a young shop assistant who helped me to find my purchase,he was polite and went out of his to make sure that got the exact item. Checkout were extremely friendly and helpful. I have been a satisfied customer of Currys in several stores over some Fifty five years,so that must say something for the name, CURRYS… Read Full Review

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★★☆☆☆

“staff would rather watch telli”

Written on: 07/05/2013 by donthaveaniceday (1 review written)

I went in Currys Worksop on Bank holiday Monday. I wanted some advice on the product I was buying. The store was really quiet and although the it was quiet there were 3 guts stood there watching telli and didn't offer to come to me. My husband picked the item off the shelf and took it to the counter where a girl appeared who was serving another customer. She went on to serve us without as much as a smile. Its a pity Comet who were next had closed down. This way they would have to work and make… Read Full Review

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★★★☆☆

“ don't wait for assistance”

Written on: 07/05/2013

after looking on various websites for a good deal on a washing machine and able to collect on same day my son and I choose curry's, washing machine was at the right price and looked easy to operate (didn't want too may buttons) my sons had bout his from the same store and item is good value. Got to the store and told an assistant on the desk that we had reserved an item and she said someone would be with me immediately well we waited over 10 minutes and as we were just stood there we went to… Read Full Review

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★☆☆☆☆

“Bunch of liars”

Written on: 06/05/2013 by Mcgeever (1 review written)

I reserved a laptop which my daughter had been saving up for some considerable time, when I went to the store to pay and pick it up, I was told they could not find the item even though it showed it was in stock. Various staff tried searching the store but could not find the item, after an hour (not once did the manager help), I was asked to leave my name and number so they could get the item from another store. Ten days on I'm still waiting, thanks curry's/ pc world you have let me and my… Read Full Review

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Innocentscorpion11's Response to Mcgeever's Review

Written on: 06/08/2013

i reserved and bought a laptop online....and after 6 days pc world told me that it was out of stock...Bloody liars..they didn;t compensate but just said sorry and without me even asking for a refund, they sent it themselves,,,when i was palnning to get something else...idiots.

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★☆☆☆☆

“your service was rubbish and i will never recomend you ”

Written on: 02/05/2013 by s.nolan (1 review written)

we purchased a monitor from you on 29th/4/2013 paying for next day delivery four days later still no monitor after numerous phone calls being told on several occasions you would ring back but never did,rang customer services and they put the phone down on us i would not recommend you to any one and will not use currys or pc world again or recommend you to eny one as im still waiting for the monitor and the return phone call explaining why it takes so long for a next day… Read Full Review

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★☆☆☆☆

“13 out of 13 items ordered ALL out of stock!”

Written on: 01/05/2013

I ordered 13 items - 3 x Airport Firefighter Simulator, 2 x Police Simulator 2, 1 x Construction Simulator, 4 x Underground Mining Simulator, 3 x Crane Simulator and was told that all 13 were out of stock. Some of these are still showing in stock and available for Home Delivery even now, yet when you order, you get told there is no stock. Why advertise things as a loss-leader that you haven't even got? UPDATE YOUR WEBSITE and STOP GAINING UNFAIR ADVANTAGE OVER LEGITIMATE TRADERS THAT DO HOLD… Read Full Review

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★★★★☆

“our new gashob”

Written on: 01/05/2013

19,04,13 We use British Gas HomeCare to care for our appliances.Gashob written off-gas leak.B.G offered to replace or give Gift card to the value of60pounds to buy our own from Currys. 33[salesman]was very helpful and when we finally made our choice,he informed us that it wasnt astock item and it would cost us 20pounds delivery,,a third of our award from BG.It seemed a little unfair after we had taken the trouble togo into the Huddersfield store ,not to be able to take it home with us and… Read Full Review

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★☆☆☆☆

“bull”

Written on: 26/04/2013

Having purchased a lap top last year experienced no issue's with it until it was time for my Norton review since I didn't want Norton I went to PC world for new virus protection. I purchased Mcafee total took it home uninstalled Norton installed Mcafee. Big mistake completely froze my pc. Went back to pcworld where they charged me £25 they put right a product they had sold me obviously everything was my fault as you would expect. PCworld rip off company full of the proverbial bull they… Read Full Review

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★☆☆☆☆

“Vax Carpet Shampooer accessories”

Written on: 25/04/2013 by Dylisperkins (1 review written)

I went into Currys at Riverside, Northampton.I was in a hurry so went straight to customer services to ask if they sold the shampoo for the vax shampooer. I was told in a most abrupt manner to go and look on the shelf if I wanted to purchase the product. I have never been spoken to in such a rude manner. Surely it is the job of customer services to answer a simple question when a customer, who is in a hurry asks such an easy question. I will never use that store again as I felt so insulted… Read Full Review

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★★★★★

“New Lap Top ”

Written on: 22/04/2013

When done to the Swindon branch . Very good and prompt service from him while purchasing our new lap top… Read Full Review

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★★★★☆

“Rapid efficient service”

Written on: 22/04/2013

We arrived at the Curry PC World Megastor, New Malden on 10/4/13 at 15.15. The receptionist, a smart young woman, was friendly and very efficient and quickly found us an assistant, 58 Krish who was knowledgeable and helpful. Not only did we receive good service, but we are satisfied with our new laptop. Kind regards, Mr and Mrs D. Steck… Read Full Review

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★★★★★

“GOOD SERVICE”

Written on: 20/04/2013

IT WAS GOOD I GET 15% OF… Read Full Review

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★★★★★

“excellant service”

Written on: 19/04/2013

Husbands computer was checked for faults and dealt with efficiantly, excellant customer service… Read Full Review

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★★★★★

“buying a washing machine”

Written on: 13/04/2013 by keithbrabben (1 review written)

I called into currypcworld on tuesday 9 april 2013 but the lady i normaly see was not in until thursday. So i went back on thursday.The lady Claudine so far has sold me an Oven a hob a dyson cleaner a mini hifi a coffee grinder afridgefreezer a laptop and now a washing machine.I trust her judgement I live on my own so i respect her advice and she has never let me down with her advice.I have called into the store while i an sure other staff ok i dont feel a burke when i dont realy know what i… Read Full Review

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